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Data Center Repair Lead
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OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
Pay rate for day shift is up to $90k and night shift is up to $100k.
This position involves rotational shifts to support 24/7/365 operations.
This role may require up to 10% travel domestically and internationally.
KEY RESPONSIBILITIES:
- Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
#IND
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
This role may require up to 10% travel domestically and internationally.
KEY RESPONSIBILITIES:
- Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#NAMERHV
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
Pay rate for day shift is up to $85K and night shift is up to $95k.
This position involves rotational shifts to support 24/7/365 operations.
KEY RESPONSIBILITIES:
- Lead Network support and repair operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
#IND
Ready to apply?
Apply to EOS
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a highly skilled and hands-on Data Center Repair Lead (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.
This position involves rotational shifts to support 24/7/365 operations.
This role may require up to 10% travel domestically and internationally.
KEY RESPONSIBILITIES:
- Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
- Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
- Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
- Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
- Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
- Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
- Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
- Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
- Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
- Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
ESSENTIAL CRITERIA:
- Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
- 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
- Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
- Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
- Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
- Excellent problem-solving skills and ability to work under pressure in high-availability environments.
- Strong communication and leadership skills with a customer-focused mindset.
- Valid driver’s license and ability to travel between data center sites as needed.
DESIRABLE CRITERIA:
- Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
- Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
- Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
- Experience working in a 24/7 operational environment with on-call responsibilities.
PHYSICAL REQUIREMENTS:
- Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
- Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
- Three-dimensional vision, ability to judge distances and spatial relationships.
- Ability to identify colors and give and receive information through speaking and listening skills.
- Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
- Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
EOS BENEFITS:
At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
- Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
- Meals, snacks, drinks, and desserts provided
- 10 Days of Paid Time Off (PTO) annually
- 12 Paid Holidays
- 6 Sick Days (available after 90 days of employment)
- 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#LI-ONSITE
#IND
Ready to apply?
Apply to EOS
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Solutions Engineering Team
We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.
The Solutions Engineer Opportunity
Reporting to the Senior Manager, Solutions Engineering, the Solutions Engineer is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.
What you’ll be doing
- Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
- Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
- Answer product feature and technical questions from customers, partners and Okta colleagues
- Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
What you’ll bring to the role
- 5+ years pre-sales engineering experience, selling SaaS products.
- A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
- An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
- Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
- Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications.
- An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
- Exceptional communicator.
- Confident dispensing knowledge to highly-skilled and experienced audiences.
- Typically 25% travel.
- Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.
#LI-CM
#LI-Remote
P7000_3391894
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P7000_3391894 |
Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Technical Instructor (IT Support)
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ABOUT PER SCHOLAS:
For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA
WHO WE’RE LOOKING FOR
Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.
WHAT YOU’LL DO
- Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
- Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
- Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
- Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
- Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.
WHAT YOU’LL BRING TO US
Instructional Skill Sets
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills
Required Skill Sets
- Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
Preferred Skill Sets
- Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
- Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
- Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
- Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
- Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
- Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
- Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
- Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
Professional Qualifications
- Bachelor's degree (or equivalent practical/industry experience).
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
- Excellent written communication, presentation, and customer service skills.
- Solid understanding of business needs.
- Strong evaluation and data management skills.
- Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
- Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
- At least three years of experience in an IT support role.
Personal Characteristics
- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
- You are data-driven, result-oriented, and a forward-looking catalyst for social change.
- You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
- You are a life-long learner.
- You are an effective communicator with strong oral and written skills.
- You are tech-savvy and learn new tools quickly.
- You are detail-oriented, with exceptional organizational management skills.
- You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
- You are adept at managing your time and balancing multiple projects and tasks.
- You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.
Compensation
For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.
LI#- Onsite
Benefits & Perks
Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!
Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.
Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.
QUESTIONS?
If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!
Equal Employment Opportunity
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.
Ready to apply?
Apply to Per Scholas
Technical Instructor (IT Support)
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ABOUT PER SCHOLAS:
For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
Per Scholas preferred hires reside within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA
WHO WE’RE LOOKING FOR
Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients’ and learners’ high expectations.
WHAT YOU’LL DO
- Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more
- Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum
- Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.
- Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.
- Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.
WHAT YOU’LL BRING TO US
Instructional Skill Sets
- 1-3 years of teaching or training experience
- Strong technical background; able to grasp and convey highly technical subject matter
- Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
- Strong communication skills
Required Skill Sets
- Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.
- Familiarity with operating systems such as Windows, MacOS, and Linux.
- Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
- Knowledge of IT security protocols and best practices.
- Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
- Understanding of cloud computing platforms and services.
- Experience with mobile device management and troubleshooting.
- Familiarity with virtualization technologies.
- Knowledge of IT support and best practices and service level agreements (SLAs).
- Ability to stay updated with the rapidly evolving tech landscape.
- Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
Preferred Skill Sets
- Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
- Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
- Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
- Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
- Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
- Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
- Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
- Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
Professional Qualifications
- Bachelor's degree (or equivalent practical/industry experience).
- Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.
- Excellent written communication, presentation, and customer service skills.
- Solid understanding of business needs.
- Strong evaluation and data management skills.
- Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus.
- Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
- Relevant industry certifications, such as CompTIA A+ (1200 Series) , Network+, or others.
- At least three years of experience in an IT support role.
Personal Characteristics
- You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
- You are data-driven, result-oriented, and a forward-looking catalyst for social change.
- You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
- You are a life-long learner.
- You are an effective communicator with strong oral and written skills.
- You are tech-savvy and learn new tools quickly.
- You are detail-oriented, with exceptional organizational management skills.
- You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.
- You are adept at managing your time and balancing multiple projects and tasks.
- You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.
Compensation
For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.
LI#- Hybrid
Benefits & Perks
Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!
Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time! All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year). Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance. Vacation accruals increase with tenure. Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs. Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. Employees who waive medical coverage receive employer paid dental and vision premiums.
Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
Additional Benefits & Perks: Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance. Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses. Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance. Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.
QUESTIONS?
If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!
Equal Employment Opportunity
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.
Ready to apply?
Apply to Per Scholas