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Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
Role Description
Key Responsibilities:
AI Discovery & Solutioning: Understand energy customers' AI strategy and sector-specific challenges (e.g., predictive maintenance, outage management, supply chain resilience, or regulatory compliance). As a Celonis product and energy domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle.
Pre- and Post-Sales Execution: Actively drive the full customer lifecycle. Lead technical discovery and capability demonstrations during the pre-sales cycle, and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully reached.
Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude, and don’t shy away from complex operational problems. Leverage cutting-edge AI technologies to rapidly build creative prototypes in customer hackathons, solving critical pain points specific to power generation, transmission, and O&G operations.
Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale, enabling a fundamental shift from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform (e.g., intelligent field service routing or autonomous procurement).
Proof Projects: End-to-end execution of business-critical Proof-of-Value projects. This includes architecting and delivering secure, scalable LLM/agent systems with RAG, tools, and guardrails, while seamlessly integrating with enterprise data, identity protocols, and stringent energy compliance frameworks.
Domain & Industry Leadership: Serve as the internal and external technical subject matter expert for the Energy vertical, scaling knowledge across the organization regarding utilities, upstream/downstream oil & gas, and renewable energy processes.
Requirements:
5+ years of experience leading technical pre-sales and post-sales engagements specifically within the Energy sector (Utilities, Oil & Gas, and/or Renewables). This includes defining AI roadmaps, building compelling ROI/TCO business cases, and guiding technical implementations through to value realization.
Deep understanding of business processes native to the Energy sector (such as Asset Management, Field Services, Supply Chain, Capital Projects, or Trading) with the ability to translate high-level business needs into specific, impactful AI use cases.
Expertise in generative AI techniques like RAG, few-shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning used to build high-impact use cases (e.g., automated processing of engineering documents, regulatory filings, or intelligent diagnostic chatbots).
Solid knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies relevant to handling large-scale industrial data.
Strong presentation skills to both internal and external stakeholders (including C-level executives and operational leaders), whether leading technical whiteboarding sessions or formal readouts and demos.
Bachelor’s Degree required; Master's Degree in computer science, engineering, mathematics, or related fields, or equivalent work experience preferred.
Nice to have (big plus):
Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails suited for highly regulated industries.
Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.
Experience in deploying and monitoring models at scale across major cloud platforms (AWS Bedrock, Azure AI, GCP Vertex) and familiarity with IT/OT convergence and industrial IoT data structures.
Visa sponsorship is not offered for this role.
Learn More about Value Engineering at Celonis Here
What Celonis can offer you:
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.
The Role:
As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.
The work you’ll do:
The qualifications you need:
Visa sponsorship is not offered for this role.
What Celonis can offer you:
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
Celonis makes processes work for people, companies, and the planet. As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates:
We deliver production-ready Celonis Platform implementations that drive measurable top, bottom, and green-line impact. Moving beyond “point-in-time” analysis, we utilize a Discover-and-Build approach to solve the world's most complex operational challenges.
In close partnership with Value Engineering, we perform data-driven discovery to validate business hypotheses against real-world data. We then build and deploy operational, AI-enriched solutions on top of the Celonis Platform that automate decisions and optimize workflows at an enterprise scale.
We don't just implement AI for our customers; we live it. Our project delivery lifecycle is accelerated by state-of-the-art AI augmentation, allowing our consultants to focus on high-level, strategic problem-solving. By serving as the "eyes and ears" in the field, we maintain a continuous innovation loop with our Product & Engineering teams, ensuring our frontline learnings directly shape the future of the Celonis Platform.
You are an AI Deployment Architect (AIDA). You own the reality of scaling solutions within a customer's actual IT environment and productizing those results. Complementing your colleagues in Applied Value Engineers and Applied AI Engineering, who focus on pre-sales prototyping, you bridge the gap between "the art of the possible" and Business Critical, scaled solutions. As an AIDA, you steer account teams and customers toward AI use cases that are inherently scalable. You are not the primary implementer of these solutions. Instead, you steer the definition of the architectural vision for Consultants to execute and oversee delivery excellence. You remain hands-on for first-of-their-kind production solutions, eventually transitioning to an advisory capacity across a broad "book of work" within your assigned vertical.
The Preferred Qualifications You Need
Visa sponsorship is not offered for this role.
What Celonis can offer you:
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Team:
Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.
The Role:
As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.
The work you’ll do:
The qualifications you need:
Visa sponsorship is not offered for this role.
The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
What Celonis can offer you:
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
Ready to apply?
Apply to Celonis
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