Job Overview

Wargaming, a global online game developer and publisher, including World of Tanks and World of Warships, is seeking a Head of Outsourcing Centre of Excellence (CoE) to define, build, and lead a centralized outsourcing capability across the organization. Reporting directly to the Group Chief Operating Officer, this role will shape and execute a global outsourcing strategy that enhances scalability, optimizes vendor ecosystems, and ensures consistent quality across all external partnerships.

The scope spans game development, art production, QA, localization, live operations, player support, and corporate functions (e.g., Finance, HR, Procurement, IT services) - making it critical to both product delivery and enterprise operations.

This role carries a clear transformation mandate: to consolidate, standardize, and optimize a fragmented global outsourcing landscape into a centrally governed, high-performing model delivering measurable improvements in cost efficiency, quality, speed, and service outcomes.

Reports to

Group Chief Operating Officer

What will you do?

• Transformation Mandate & Strategy
• Lead the enterprise-wide transformation of outsourcing across development, player support, and corporate functions
• Define and implement a target operating model covering governance, vendor segmentation, tooling, and global standards
• Deliver measurable outcomes, including cost optimization, vendor consolidation, service quality improvements, cycle time reduction, and CSAT uplift
• Leadership & Executive Partnership
• Partner closely with the Group COO and senior leadership to define priorities and track transformation delivery
• Act as the executive owner of outsourcing performance across all domains
• Drive alignment across studios and corporate functions, leading change in a complex, matrixed environment
• Vendor Ecosystem Rationalization
• Assess and rationalize the global vendor portfolio across development, player support/BPO, and corporate services providers
• Establish tiered vendor strategies, preferred partner frameworks, and long-term strategic relationships
• Oversee vendor selection, contracting, governance, and performance management
• Operational Excellence & Integration
• Standardize processes and integrate outsourcing into internal workflows across production, player support, and corporate functions
• Implement consistent KPIs and SLAs (e.g., cost, delivery timelines, quality metrics, CSAT, service efficiency)
• Introduce tools and frameworks to improve visibility, forecasting, and scalability
• Performance & Continuous Improvement
• Establish robust reporting, benchmarking, and performance management frameworks across all outsourcing categories
• Drive continuous improvement initiatives and best practices via the CoE
• Build internal capability and governance to sustain long-term performance

What are we looking for?

• Extensive experience in outsourcing, vendor management, or external operations across multiple domains (e.g., gaming, technology, BPO, shared services)
• Proven track record of leading large-scale, enterprise outsourcing transformations, including vendor consolidation and operating model redesign
• Experience across both product-facing (development, QA, player support) and corporate functions (e.g., Finance, HR, IT, shared services)
• Demonstrated success in building and scaling Centres of Excellence or centralized operating models
• Strong leadership presence with experience influencing C-level stakeholders
• Deep commercial expertise, including complex vendor negotiations and cost optimization strategies
• Experience operating in a global, matrixed organization

What additional skills will help you stand out?

• Strong understanding of AAA production pipelines and live service operations
• Experience managing global player support/BPO environments (24/7, multilingual)
• Experience with outsourcing in corporate/shared services environments (e.g., Finance operations, HR services, IT support)
• Established network of vendors across development, BPO, and corporate service providers
• Experience driving organizational change and adoption at scale

Work mode

• Preferred location is Cyprus – relocation support can be provided
• Other key locations include, UK and Czech Republic
• Hybrid with International Travel
• This role is eligible for relocation & immigration support

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Guildford include:

• 5 weeks of Annual Leave per calendar year - increasing over time to a maximum 30 days per year, with the ability to buy up to an additional 5 days through our holiday buy scheme
• Additional paid time off (Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation and enhanced Maternity & Paternity Leave Benefits
• Dog-friendly office
• Onsite canteen (with an endless supply of free snacks and drinks)
• Video games area
• Family coverage for Private Medical Insurance (pre-existing conditions are covered), Life Insurance, Pension scheme offering a matched 4% tax free employee contribution
• Mental well-being program (iFeel)
• Wellbeing perks (Mental Health Days, Dedicated Well-being room, Team of Mental Heath First Aiders)
• Career development and education opportunities within the company
• Employee discounts via Perkbox
• Personal Wargaming Gaming Account
• Company events (including events for partners/children)
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward
• One of the main European hubs for game development with 25 years of experience on the market

Please submit your CV in English to ensure smooth processing and review.

KYC Onboarding Analyst - Ebury Institutional Solutions (EIS) vertical

Ebury Nicosia Office - Hybrid: 4 days in the office, 1 day working from home per week

In this pivotal role, you will be responsible for conducting comprehensive Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks for our diverse range of corporate clients, including Trust & Corporate Service Providers, MiFID clients, Funds, and Special Purpose Vehicles (SPVs). You will play a crucial part in the Ebury onboarding process, ensuring compliance with all relevant legislative and regulatory requirements while maintaining direct contact with clients to effectively communicate our onboarding standards. Your keen analytical skills will be essential as you identify complex ownership structures and financial transaction patterns, allowing you to make informed risk-based decisions on client applications. You'll thrive in a fast-paced environment, managing your own portfolio of cases and collaborating with various teams to streamline processes and enhance client experiences. With a minimum of 3-4 years of experience in CDD and EDD, you will bring a comprehensive understanding of financial crime typologies and a proactive mindset to our dynamic team. If you are highly organized, detail-oriented, and possess excellent communication skills, we want you to be part of our mission to make Ebury a leader in financial services. Join us in shaping a secure financial future for our clients while advancing your career in a supportive and innovative environment. Apply now to become an integral part of our Onboarding team at Ebury!

What you’ll do

• Safeguarding Ebury, our existing Clients and prospective Client relationships from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
• Performing anti-financial crime checks as part of the Ebury Onboarding process for corporate clients in compliance with relevant legislative, regulatory and internal requirements
• EIS collaborates with a diverse range of clients, including Trust & Corporate Service Providers, MiFID clients, Funds, and SPV’s
• Comprehensive CDD and EDD checks for EIS clients, including the KYC process, identification and analysis of complex ownership structures, financial statements and transaction patterns
• Comprehensive knowledge of funds, trusts and SPV’s
• CDD/EDD analysis across all types of legal entities and business sectors in a variety of jurisdictions with an emphasis on local clients
• Direct contact with clients
• Presentation of Ebury’s onboarding requirements to clients in a clear and compliant manner
• Identification of red flags and exposure to financial crime risk, including escalation to Compliance and Senior Management where required
• Making risk-based decisions to onboard or reject applications
• Efficient management of a personal portfolio of onboarding cases
• Ability to function and communicate effectively in a multi-jurisdictional environment
• Proactive follow-up with clients and sales representatives to ensure timely completion of onboarding analysis
• Documenting client files in a structured format compliant with internal requirements
• Identifying opportunities for improvement within the onboarding process
• Support ad-hoc projects within the department and wider business as required
• Validation of checks carried out by other members of the team
• Support in training delivery

What you’ll need

• Business fluent in written and spoken English
• Minimum of 2 years of experience conducting CDD and EDD with corporate clients
• Understanding of CDD specific to complex entity types, including Funds and Limited Partnerships
• Advanced knowledge of red flags and financial crime typologies relevant to the payments, FX space and Institutional space
• Proactive, with the ability to work effectively within a fast-paced and high-pressure environment
• Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed
• Diligent, with excellent attention to detail
• Effective critical thinking skills, with the ability to find solutions to problems independently
• Strong communication skills, both written and verbal including working alongside the Front Office
• Co-operative, and comfortable working in a team environment, including remote teams
• Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information
• Adaptable, with the ability to cope with changing products, processes and procedures
• Motivated and driven, with a desire to make Ebury a success
• Experience of direct client contact within financial services is a plus

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits
• Central Office: A fantastic location with excellent transport links

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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