Fondato nel 1981 con un unico negozio nel nord-ovest dell'Inghilterra, JD Group è cresciuta fino a diventare un retailer omnicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e delle palestre. I nostri team, eterogenei e motivati, gestiscono un portafoglio di rinomati marchi in numerosi mercati internazionali.

Quotata alla Borsa di Londra dal 1996 e orgogliosa membro del FTSE100 dal 2019, JD Group continua ad espandersi sia in Italia che a livello globale, guidata da un impegno verso l'innovazione, l'eccellenza e le possibilità.

La nostra visione è quella di diventare il rivenditore omnicanale più affidabile e dinamico al mondo nel settore dello sport e dell'outdoor. Diamo il benvenuto a persone di ogni provenienza che desiderino unirsi a noi per plasmare questo futuro!

DESCRIZIONE DEL RUOLO

A diretto riporto dello Store Manager, il/la Floor Manager fornisce supporto al responsabile del punto vendita e rappresenta un punto di contatto fondamentale con il personale di vendita.

MANSIONI

Vendita/Competenze Commerciali:

• Svolge le attività connesse all’apertura e chiusura del negozio: sistemazione merce, briefing informativo per il Team, esposizione nuovi articoli sul muro di appartenenza in area vendita ecc.
• Gestisce il proprio reparto ed assicura un’ottima coesione fra tutte le zone e i dipendenti del negozio.
• Controlla periodicamente la redditività, attraverso il monitoraggio dei KPI: Gain, Profit, ATV, UPT, ASP, Conversion Rate, vendite dei “chioschi”, vendita degli articoli del negozio.
• Coordina e anima la squadra di venditori e supervisori: delega loro varie missioni, ne verifica la buona realizzazione, comunica regolarmente obiettivi e risultati dei diversi reparti.
• Partecipa all’attività di vendita e garantisce un livello esemplare di servizio al cliente.
• Si occupa di eventuali reclami dei clienti, in modo efficiente e cortese.

Amministrazione/Gestione delle Risorse/Formazione e Sviluppo:

• Supporta il responsabile del punto vendita nell’attività di reclutamento dei collaboratori e si impegna a garantire la loro formazione iniziale ed il loro positivo inserimento nel team.
• Svolge i compiti amministrativi connessi all’assunzione: raccolta dei documenti necessari per le nuove assunzioni, archiviazione contratti ecc.
• Identifica il potenziale dei dipendenti e si adopera per la loro crescita, fornendo feedback giornalieri. Utilizza a tal fine gli strumenti di formazione disponibili: e-learning e intranet.
• Stabilisce e organizza gli orari dei collaboratori in base alle fluttuazioni dell’attività e ai picchi di vendita.
• Monitora la condotta dei dipendenti e segnala eventuali comportamenti non in linea con le politiche aziendali.
• Garantisce la sicurezza generale dei beni e delle persone del proprio negozio, in collaborazione con il dipartimento di protezione del profitto.

Visual Merchandising:

• Garantisce la buona presentazione generale del negozio in collaborazione, ove presente, con il team Visual Merchandising: rispetto degli standard aziendali, rotazione delle scorte e densità dei prodotti, evidenziando i nuovi prodotti, le variazioni di prezzo, ecc.
• Garantisce la regolare manutenzione delle aree comuni e dell’area vendita/magazzino mediante la pulizia giornaliera mantenendo l’ambiente pulito, sicuro e accogliente per la clientela.

Logistica/Prevenzione delle Perdite/Cassa:

• Detiene le chiavi del negozio e ne assume la piena responsabilità, gestendo la merce ed il personale in ingresso ed uscita.
• Partecipa attivamente alla prevenzione e al controllo delle perdite del suo negozio in collaborazione con il responsabile della protezione del profitto mediante: zonizzazione, controllo delle consegne, audit/inventario regolare e straordinario.
• Esegue l’apertura e la chiusura della cassa garantendo la gestione quotidiana del registratore di cassa, in vista della chiusura amministrativa mensile del negozio.
• Supervisiona l’incasso, gestisce i resi e i rimborsi dei clienti.

REQUISITI

• Precedente esperienza nella gestione di punti vendita strutturati preferibilmente in contesti dinamici e multinazionali;
• Buona conoscenza della lingua inglese;
• Leadership e buone capacità relazionali e comunicative;
• Conoscenza del pacchetto Office (Outlook, Word ed Excel).

BENEFITS

• • Progressione di carriera
  • Esperienza in un contesto giovane, dinamico ed internazionale in forte espansione
  • Programma di assistenza ai dipendenti
  • Accesso al portale di convenzioni aziendali
  • Sconto sui prodotti

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

Il gran numero di candidature che la nostra azienda attrae, richiede attenta analisi. Se non ricevi un nostro contatto entro le prime due settimane successive alla candidatura, ti preghiamo di ritenerti libero/a di valutare altre opportunita’ o tenere monitorata la nostra Career Page e seguire la nostra pagina Linkedin per rimanere aggiornato su ogni opportunità.

Grazie per il tuo interesse in JD Sports!

OBJECTIVE

The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader 

• Develop and execute the store’s retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals 
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

Store Manager Qualifications 

• 5+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Business owner mindset with an entrepreneurial spirit  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

 Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Store Manager base pay ranges from $85,000.00 - $110,000.00 / year. Please also note, Store Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-4

#li-onsite

The Role:

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight on all aspects of profit, customer, people, merchandising and operations in your store, partnering with various cross-functionals to exceed targets.

Customer:

• Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Experiences: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: Revenue results, STACK segment success, NPS, CVR, OPH, SPH

Operations:

• Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
• Shrink: Accountable for mitigating internal, external and administrative loss of product.
• Escalations: Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• KPIs: Shrink, EBITDA,  IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy

Merchandising:

• Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality
• Assortment & Replenishment: Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through
• Campaigns: Oversee implementation and maintenance of all retail campaign signage and windows in your location.
• Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Escalations: Flag, identify and action any inefficiencies
• KPIs: Sku Representation, Flagship Visual Execution (Timeliness & Accuracy)

People:

• Planning: Ensure that we have the right people in the right positions at the right time and in the right quantities across your stores
• Hiring: Own the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow your business
• Onboarding: Validate and participate in the successful integration of new talent to our store teams.
• Training: Validate that team members are completing required instructor-led, on the job and self study trainings.
• Scheduling: Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
• KPIs: Vacancy Rate, Employee Engagement, Turnover , Training Completion Compliance

What you'll bring to the team:

• Experience in high-volume retail environment.
• Understanding of local market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration.
• Bonus: You have opened a store from scratch.
• Bonus: You have worked at a start-up or fast growing company.

Benefits at Mejuri:

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Equity program – own a piece of the company and share in our growth.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $85,000 - $100,000 per annum based on a candidate’s experience and qualifications.

*Please Note: The official title for this role will be Studio Manager*

Location: Venice, CA | Reports to: Regional Manager | Full Time

Salary Range:  $65,000 - $75,000 

The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. You’ll manage both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture.

This is a hands-on leadership role for someone who is passionate about delivering results through people — setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. You’ll be responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and you’ll be the primary point of accountability for the Studio’s success.

Key Responsibilities:

Operational Excellence & Revenue

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio

Customer Experience

• Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement

Leadership & Team Development

• Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices
• Coaches and provides ongoing feedback to team members, driving professional growth and accountability
• Creates a strong sense of belonging, collaboration, and trust across the Studio
• Navigates employee relations thoughtfully and in partnership with cross-functional teams
• Leads change management initiatives and helps the team adapt effectively to evolving priorities

Requirements:

• 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus
• Proven success leading a team of 7+ employees, including specialized skill roles
• Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
• Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
• Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs
• Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health and safety protocols
• Strong operational and financial acumen with a track record of achieving business goals
• Brings a positive attitude, ownership mindset, and creative problem-solving approach
• Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources  including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Paid Time Off and Paid Safe & Sick Leave Accruals
• Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $20- $23
• Commission, based on personal sales

*eligibility qualifiers may apply

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.