Build the Future with Us — EquipmentShare is Hiring a Collections Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Collections Manager in New Orleans, LA - we are open to a remote or hybrid work environment. We’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. 

The Collections Manager will oversee collections procedures so that the portfolio, departmental and company goals are met.  You will have a customer-focused approach, strong communication skills (including collections and negotiation), and proficiency with technology. 

Primary Responsibilities

• • Possess strong customer focus with the ability to have detailed conversations with our customers 
  • Handle collection calls and or correspondence in a fast-paced, goal-oriented collections department
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while staying engaged with our customers
  • Evaluate and execute necessary bond and lien rights at the account project level
  • Utilize negotiation and decision making skills; in addition to strong communication skills
  • Demonstrate sensitivity and compassion in difficult situations
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Work independently and in a team environment
  • Think critically and exercise independent judgement
  • Handle incoming phone calls, regardless of assigned branches, effectively resolving
    customer and branch questions
  • Communicate and follow up effectively with both customers and branch personnel on a
    timely basis
  • Reconcile customer disputes as they pertain to payment of outstanding balances that
    are due
  • Effectively communicate with customers and co-workers both verbally and written
  • Establish and maintain an effective and cooperative working relationship with branch
    personnel and co-workers
  • Supervise credit/collections personnel in designated area
  • Oversee credit/collections procedures so that the portfolio, departmental and company goals are met

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• • Strong analytical, decision-making, and problem-solving skills
  • Detail‑oriented, highly organized, and capable of managing multiple priorities in a fast‑paced environment
  • Excellent communication and interpersonal skills
  • Ability to drive process improvements and support system enhancements

  Education and Experience:

  • At least 6 years of experience in collections related field required
  • At least 2 years in a related supervisory position required
  • Automation, AI systems experience
  • Associate's degree or higher in Accounting or relevant field preferred
  • National Association of Credit Management (NACM) CBA, CBF or CCE certification preferred
  • Experience in the equipment rental industry specifically, a plus

  Physical Requirements: 

  Must be able to sit and work from a computer for prolonged periods 

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

ABOUT THE FIRM
Secretariat professionals are trusted in the highest-stakes legal, risk, and regulatory matters around the world.

When you join Secretariat, you become part of a rapidly growing elite team of bright minds and passionate problem-solvers. Your skills and expertise will be utilized on day one – working with the world’s most renowned law firms, leading corporations, and influential institutions to answer complex questions that shape critical financial, economic, and strategic business decisions.

Our globally integrated teams are united by the ambition, energy, and commitment they bring to every challenge. We inspire and empower an open, collaborative culture that embraces ongoing professional development, recognition, diversity, and – most importantly – you.

Make your impact at Secretariat.

ABOUT OUR ENGINEERING SCIENCES TEAM

As part of our expanding Global Engineering and Scientific consulting team, you will work at the forefront of today’s most complex engineering challenges. You will be engaged in analyzing failures of a myriad of products from a variety of industries, but with a heavy focus on large industrial facilities like power plants, Oil & Gas facilities, chemical processing plants, construction, and similar. Outside of that work, you will be engaged in automotive, consumer products, consumer electronics, and medical devices.

Secretariat leverages our diverse technical expertise and industry knowledge of a variety of structures and products to provide clients with world-class value to identify solutions that drive performance and safety.
Secretariat is a diversified international expert services firm with more than 500 professionals in 20+ cities around the globe. Furthermore, Secretariat was recently ranked as the #1 firm in Global Arbitration Review’s prestigious GAR 100 Expert Witness Firms’ Power Index, and more than 90% of Secretariat’s leading experts are recognized as leading experts in their field by the independent Lexology rankings.

RESPONSIBILITIES  

Exceptional analytical skills, problem solving, communication skills, and creativity are the foundation for successful professionals at Secretariat.

Conducting hands-on failure analysis investigations
Planning and executing laboratory tests
Conducting field inspections
Communicate with clients, and counsel
Assist with the preparation of critique reports examining the conclusions of other experts
Assist with the preparation of technical reports
Develop positive relationships with colleagues, peers and clients
Prepare for and attend hearings, trials and mediations
Manage the day-to-day requirements of multiple engagements

QUALIFICATIONS

Requisite professional designations and work experience:
PhD in Mechanical Engineering, or related field
Or a MS degree and 5+ years of prior experience in engineering consulting
Excellent verbal and written communication
Specialized knowledge of materials characterization techniques like SEM, EDS, XPS, Auger, SIMS, FTIR, X-ray
Strong expert report writing skills to complement analytics
Able to quickly assimilate relevant information in unfamiliar situations and develop creative approaches and solutions necessary to resolve complex problems
The ability to manage and prioritize your time and your team’s time, potentially against a backdrop of competing deadlines
Excellent analytical and problem solving abilities
Excellent listening, verbal, written, technical, and presentation skills
The desire to lead, auxiliary tasks associated with a growing practice within a rapidly growing firm
The ability to travel as-needed
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Secretariat is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  We offer competitive compensation and benefits, and we support the continuing professional development of our employees.