Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

Cross River Bank is seeking an experienced AVP, Enterprise Applications Administrator to lead the administration, optimization, and evolution of our enterprise SaaS application ecosystem. In this role, you'll serve as the technical backbone for platforms that support Legal, Compliance, Risk, and Governance functions — ensuring our systems are secure, scalable, and aligned with business objectives. You'll partner across departments to translate complex business requirements into reliable, well-governed technical solutions.

Responsibilities

• Platform Administration: Architect, administer, and maintain enterprise SaaS platforms surrounding document management across the organization
• Access & Security Management: Manage user provisioning, roles, permissions, and access controls in alignment with security and compliance standards, including RBAC, IAM, SSO, and provisioning automation
• Workflow & Configuration Management: Configure and optimize workflows, templates, metadata schemas, dashboards, reporting, and automation within SaaS platforms to drive operational efficiency
• System Health & Performance Monitoring: Monitor system performance, health metrics, and usage analytics to ensure platform reliability and identify opportunities for improvement
• Vendor & Release Coordination: Coordinate vendor support engagements, system upgrades, patch management, and release management across all administered platforms
• Platform Implementation & Enhancement: Lead platform implementations, enhancements, and system configuration changes from requirements through deployment
• Integration & Data Management: Support SaaS integrations using APIs and middleware, including data migration and system integration projects across enterprise platforms
• Governance & Compliance Assurance: Ensure audit readiness, enforce data retention policies, and contribute to business continuity planning in alignment with data governance and compliance frameworks
• Stakeholder Engagement & Training: Facilitate stakeholder workshops, requirements gathering sessions, and user training programs to drive adoption and maximize platform value
• Documentation & Change Management: Maintain comprehensive documentation including scripts, procedures, and checklists; lead change management and process optimization initiatives

Qualifications:

Required:

• 5+ years of experience administering enterprise SaaS or DMS applications
• Hands-on experience with document management systems such as LogicGate (GRC / Risk Management), Icertis Contract Lifecycle Management (CLM), DocuSign, and Box.com platforms
• Experience managing user provisioning, roles, permissions, and access controls aligned with security and compliance standards
• Demonstrated ability to configure workflows, templates, metadata, dashboards, reporting, and automation within SaaS platforms
• Experience coordinating vendor support, system upgrades, and release management
• Experience leading platform implementations, enhancements, and system configuration changes
• Ability to translate business requirements into scalable technical solutions
• Familiarity with SaaS integrations using APIs and middleware, including data migration and system integration projects
• Strong knowledge of role-based access control (RBAC), data governance, and compliance frameworks
• Experience supporting Legal, Compliance, Risk, or Governance teams
• Familiarity with Identity & Access Management (IAM), SSO, and provisioning automation
• Ability to ensure audit readiness, data retention policies, and business continuity planning
• Experience facilitating stakeholder workshops, requirements gathering, and user training
• Strong skills in documentation, change management, and process optimization
• Excellent analytical, communication, and stakeholder management skills
• Strong troubleshooting skills, a methodical approach to problems, and a willingness to document what you do (scripts, procedures, checklists)

Preferred:

• Exposure to REST APIs or application integrations (e.g., supporting interfaces between DMS, finance, and other enterprise systems)
• Practical experience with application installations, updates, or upgrades — ideally including work on server-side applications, not just desktop clients
• Prior experience as an Applications Support Engineer, Application Analyst, or Enterprise Applications Support in a law firm, financial services, or other professional services environment

#LI-AC1 #LI-Hybrid

Salary Range: $180,000.00 - $210,000.00

Under close supervision, the Lease Administrator handles the routine and daily work of the lease administration department. Interfaces with other offices, disciplines and clients to relieve the Leasing Manager of administrative detail relating to lease information.

Responsibilities:

• Prepare and/or edit lease abstracts for accuracy.
• Verify and transfer data from paper/electronic formats into database systems
• Update existing data
• Retrieve data from the database or electronic files as requested
• Establish contacts and maintain relationships within the portfolio including property managers, accounting personnel, area managers, clients, and vendors.
• Verbal and written communication with client, landlords, legal counsel and other related vendors.
• Participate in team meetings and assist in the preparation of individual annual goals.
• Attend seminars/training courses as required.
• Handle other duties as assigned by Leasing Manager.
• Perform general administrative duties including:
• Maintain daily lease document tracker.
• Monthly production and tracking reporting.
• Maintain database lease files to ensure that the lease files contain accurate, up-to-date records and are of institutional equivalent quality.
• Process client specific reporting requirements.
• Create and maintain database of all properties in portfolio.

Desired Competency, Experience and Skills:

• High School Diploma or general education degree (GED) required.
• Associates Degree or higher preferred.
• At least 2 years of experience in database administration or equivalent commercial real estate experience.
• Property Management or Real Estate Accounting experience preferred.
• Excellent communication skills with the ability to effectively communicate with all levels of the organization, tenants, clients, and vendors.
• Excellent attention to detail including the ability to proofread documents for completion and accuracy.
• Ability to read and interpret legal documents including lease agreements and amendments, subordination agreements, and title commitments.
• Excellent software skills, including Word, Excel, and Property Management Accounting Software (VISUAL LEASE, YARDI, or MRI).
• Ability to operate database system.
• Ability to learn new specialty lease administration software.
• Strong interpersonal and problem solving skills.
• Understanding of lease administration process.
• Strong comprehension of mathematical concepts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interior office environment requires sitting for extended periods of time, standing, and occasional lifting up to 20lbs.

Screening Requirements:

• Selected candidate will be required to pass a criminal history background check.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#ZIP