How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

Lyra is seeking a Senior Account Manager for one of our newly acquired operating companies. This newly created role will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the Senior Account Manager leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This is a revenue-influencing role that blends technical insight into client relationship management, requiring strong communication skills and a foundation in IT services.  At every point, from onboarding to ongoing consultations, the Senior Account Manager ensures that the client success team collects, analyzes, and then uses data to ensure that their clients are fully engaged and getting the value they expect. 

Your work as a Senior Account Manager will include several components:   

• Manage Client Relationships – Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
• Drive Retention & Growth – Own client renewals and proactively identify expansion opportunities to increase account value. 
• Own Upsell Conversations – Lead upsell and cross-sell discussions that align with client needs and the company’s service offerings.
• Understand the Business – Become a strategic partner by learning each client’s business model, goals, IT stack, and pain points.
• Coordinate Solutions – Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.
• Lead QBRs & Strategy Sessions – Conduct regular account reviews, usage reports, and roadmap planning sessions with clients.
• Champion the Client Experience – Ensure a high-touch, consultative experience from onboarding through renewal. 

Our ideal Senior Account Manager of Account Management has the following qualifications:

• 4+ years of experience in client success, account management, or related B2B customer-facing roles, including at least 2 years of management experience.
• Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
• Strong communication and relationship-building skills with clients ranging from IT managers to C-suite.
• Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.
• Comfortable and confident leading upsell conversations, positioning solutions that create additional value.
• Successfully identify and capitalize on project-based opportunities within an existing client base, leveraging established relationships to present and close upsells and expansions.
• Experience identifying and nurturing account expansion opportunities, even without a formal quota.
• Proficiency with CRM and account management tools (HubSpot preferred).
• A proactive mindset – you solve problems before they escalate.
• Strong organizational skills and attention to detail across multiple client accounts. 

This role will operate on a hybrid basis out of Portsmouth, NH and offers a compelling base compensation and performance-based bonus potential.  

If joining a team-oriented company in the tech space sounds appealing to you, let’s have a conversation! 

About the Role 

Alumni Ventures is seeking a seasoned Senior Talent Acquisition Partner to play a pivotal role in scaling our high-performing teams. As a strategic leader within the People & Culture function, you will drive enterprise-wide hiring initiatives, consult with senior stakeholders, and lead efforts to continually improve our hiring practices and employer brand. Your expertise in full-cycle recruiting, talent program management, and data-informed hiring strategies will be key to attracting and retaining top talent aligned with AV’s mission and values.

This position is on-site 5-days per week in Manchester, New Hampshire.

What You’ll Do 

Strategic Talent Acquisition Leadership

• Serve as a thought partner to senior leaders, aligning hiring strategies with business goals and workforce planning.
• Lead full-cycle recruitment across multiple functions and levels, from emerging talent to senior leadership roles.
• Architect and evolve innovative sourcing and engagement strategies to target high-potential and diverse candidate pools.
• Collaborate with the VP, People & Culture on workforce planning, hiring forecasts, and organizational design needs.

Candidate Evaluation & Assessment

• Design and implement structured, competency-based interviewing frameworks and tools (e.g., scorecards, assessments).
• Guide hiring teams in inclusive interviewing and evaluation practices, ensuring consistency and objectivity.
• Conduct high-impact intake, qualification, and closing conversations, managing key stages of the recruitment journey.
• Champion a seamless, high-touch candidate experience, acting as a steward of the AV employer brand.

Talent Programs & Campus Engagement

• Lead end-to-end strategy and execution for AV’s early talent programs (NextGen Internship, Venture Fellows, University Recruiting).
• Expand strategic partnerships with academic institutions and industry organizations to build visibility and talent pipelines.
• Own the design and continuous improvement of early-career engagement, evaluation, and onboarding experiences.

Data-Driven Process Optimization

• Own recruiting metrics and analytics, developing dashboards to monitor pipeline health, time-to-fill, quality-of-hire, DEI outcomes, and more.
• Drive process and system improvements that enhance scalability, candidate equity, and hiring efficiency.
• Collaborate on ATS and CRM optimization to enhance recruiter and hiring manager workflows and reporting capabilities.

Talent Advisory & Culture Stewardship

• Act as a trusted advisor to leaders across AV, balancing urgency with long-term hiring quality and culture fit.
• Role model AV’s core values, advocating for inclusivity, transparency, and continuous improvement.
• Foster an exceptional candidate and employee experience through strong relationship-building and cross-functional collaboration.

Who You Are 

• 5–7+ years of progressive experience in talent acquisition, with at least 2 years in a senior or lead-level recruiting role.
• Proficiency with Greenhouse and sourcing platforms (e.g., LinkedIn Recruiter).
• Bachelor's degree in Human Resources, Business, Psychology, Communications or a related field, or equivalent experience.
• Proven ability to hire across multiple functions and levels in fast-paced, high-growth, or startup environments.
• Deep knowledge of sourcing strategies, candidate engagement best practices, and behavioral interviewing techniques.
• Experience building and managing talent programs, including early career pipelines and campus initiatives.
• Expertise in talent analytics and data storytelling; ability to influence decisions through insights.
• Exceptional stakeholder management, consulting, and communication skills.
• A strategic, collaborative mindset with a passion for building inclusive, high-performing teams.

Our Culture & How We Work at AV
Regardless of title, this is what great looks like at AV.

• Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
• Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
• Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
• Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
• Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it.
• Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

Benefits & Perks
We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

• Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
• Dental and vision plans with multiple coverage tiers
• Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
• 401(k) with company match and immediate vesting
• Company-paid life and disability insurance, plus optional supplemental coverage
• Additional support programs including EAP, health advocacy, and wellness resources
• Flexible, unlimited PTO and generous paid parental leave
• 11 company holidays

Compensation

Compensation includes a starting base salary of $150,000 - 160,000 plus equity and corporate bonus