MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Third Shift, in which your working hours would be 8pm-5am PST. There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule (12pm-9pm PST) during their ramping period (between 6 to 9 months) before transitioning to Third shift.

Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273373874

This position is looking for a highly motivated flight test engineer, and test lead with emphasis in developmental test of a new and revolutionary Group 5 UAS. You will work heavily with the program leadership and a wide spectrum of cross-departments to help build a team focused on solving hard problems and changing the industry forever. The role will be responsible for assisting on planning, coordination, execution and reporting on all facets of the test program.

The Test and Evaluation team at Anduril works across the entire spectrum of products and business lines, as well as all flight operations and test range management. Our team conducts full system level development testing, new production acceptance testing, sub-component qualification testing and much more. In short, if it involves test, we support it. If you are interested in working in an extremely innovative and fast paced environment, where your work directly makes an impact and difference in the products that are fielded this a fantastic opportunity.

WHAT YOU’LL DO

• As a lead Flight Test Engineer, under minimal supervision, you will determine, develop and recommend various approaches to achieve T&E goals set by Anduril T&E and Program leadership. You will manage, guide, and execute technical efforts of the Fury development test program. You will provide direct input to test event planning, preparation, execution and reporting.
• This position will focus heavily on new aircraft development, with emphasis on envelope expansion, flying qualities, vehicle autonomy, and test in operational environments.
• You will be responsible for ensuring comprehensive flight test campaign execution of multiple test articles in support of high-risk test events.
• Test duties include the testing hardware and software in laboratory, ground and flight test environments, with emphasis placed on resource planning. You will be expected to seek process improvements to increase test efficiency across all test environments.
• You will be directly responsible for supporting test execution at government test facilities with USG partners.
• You will facilitate and lead the technical interactions between disparate engineering teams. You will coordinate across the members of T&E IPT, including Flight Operations and Maintenance.
• You will directly contribute to periodic and milestone engineering reviews, often facilitating technical discussions between Anduril and customer representatives.
• Faced with numerous technical and execution challenges, you will be expected to develop creative solutions to unique problems. You will be biased for action — you are empowered to engage your team to solve and fix any problem you encounter without direct supervision.
• You will be part of an organization that challenges traditional T&E paradigms and is poised to affect the trajectory of the flight test industry.

REQUIRED QUALIFICATIONS

• 10+ years of experience as test conductor/director for developmental aircraft, weapons, or missile systems.
• A bachelor's degree or a related technical discipline from an accredited institution. May substitute equivalent engineering experience in lieu of education.
• Test engineering experience working with developmental systems of manned and/or unmanned aircraft to include requirements development, test planning and execution, and test reporting.
• Must have a complete understanding of Test & Evaluation engineering concepts, principles, codes, and theory; with experience demonstrating a broad application of those areas. This includes experience working across program Integrated Product Teams to influence system design or configuration.
• Previous experience with and current working knowledge of DCMA INST 8210, MIL-STD-516, 14 CFR, and service related T&E guiding documents. Foundational expertise and working knowledge of the National Airspace System, government restricted airspace and UAS operating rules and regulations thereof.
• Prior experience conducting development flight test operations at military ranges.
• Must possess the ability to understand new concepts quickly; apply them accurately; organize, schedule, and coordinate work phases; and determine the appropriate approach at the task level or, with assistance, at the project level to provide solutions to a range of complex problems.
• Strong computer and documentation experience.
• Must have strong communication (written and verbal) and interpersonal skills.
• Ability to work independently and as part of a team; able to perform complex tasks in one or more engineering areas.
• Experience with large aircraft development and working with the Department of Defense (DoD)
• Able to work extended hours as required.
• Ability to travel as required for test planning and execution
• Ability to immediately obtain a U.S. Top Secret-Level security clearance.

PREFERRED QUALIFICATIONS

• 15+ years experience in Test & Evaluation, or related technical fields.
• Previously held a role as the Flight Test Engineering Lead
• Been a part of the first flight of a developmental aircraft, or major aircraft system.
• Bias for action – if you see a problem, you want to solve and fix it
• Experience managing individuals or teams of multiple individuals
• Experience with large UAS development
• Previous experience working within a Combined Test Force or equivalent

At Anduril we are developing unmanned aerial systems capable of terminal guidance, long range intelligence collection, precision relative and global navigation, and unsupervised autonomy. The Test and Evaluation team works across the entire spectrum of products ranging from Lattice Ghost UAS, Sentry Tower, cUAS, missile, Fury and many of our other platforms.

As a Group 5 Test Pilot, you will support the development and field testing of Anduril’s largest and most powerful Unmanned Aerial System products. In this role, you will prepare aircraft for flight, conduct flight tests as the test pilot, and support the test engineering team throughout the lifecycle of the developmental aircraft.

WHAT YOU’LL DO

• Collaborate closely with Flight Test Engineers and Discipline Engineers to develop safe, effective, and efficient test procedures, evaluate system and test safety, and verify the functional design of the system.
• Participate in ground and flight testing of developmental aircraft to determine compliance with specifications, validate airworthiness, and assess operational suitability.
• Assist in developing system test procedures and engage in laboratory and surrogate open-air environment testing.
• Serve as a guiding member within the Test and Evaluation team, regularly interfacing with the T&E lead, T&E Technical Director, Chief Test Pilot, Lead Flight Test Engineer, and customer representatives.
• Take direct responsibility for the safe flight of the aircraft and act as an advisor during safety reviews, design reviews, and airworthiness reviews.
• Expand the mission envelope by pushing the boundaries of safe and normal flight.
• Support Fury flight tests as a surrogate and chase pilot, flying high-performance jet aircraft in demanding roles including photo/video, air data pacer, and safety chase across the flight envelope.
• Participate in flight operations and help direct the flight test program.
• Collaborate with other test pilots to approve control station configurations, author flight procedures, develop and verify emergency procedures, and support test team and control room training.
• Review test procedures, flight test plans, flight test cards, operating limitations, flight test schedules, support documents, and ground handling documents in preparation for ground and flight testing.
• Attend system design and configuration control meetings, providing input to resolve change requests and determining change priority, timelines, and test verification requirements leading up to software releases and aircraft block changes.
• Develop creative solutions to technical and execution challenges, acting with a bias for action and engaging your team to solve problems efficiently.

REQUIRED QUALIFICATIONS

• Graduate of a U.S. military test pilot school (TPS) or meet DCMAINST 8210.1 series alternate education and experience qualifications for contractor UA pilot/operator.
• 5+ years experience as a Group 5 UAV pilot.
• 2,000 hours Pilot-in-Command time or 500 hours in unmanned aircraft.
• Qualifying hours must include 200 hours Pilot-in-Command during engineering flight test and 10 hours during experimental flight test.
• Commercial pilot certificate with instrument rating.
• FAA Class 2 Medical, renewed annually.
• One of the following education and experience combinations:
• Undergraduate or higher degree in aerospace-related engineering or scientific discipline plus one year of applicable engineering test flight experience.
• Undergraduate or higher degree in other engineering or scientific discipline plus two years of applicable engineering test flight experience.
• Non-engineering undergraduate or higher degree plus three years of applicable engineering test flight experience.
• No degree plus four years of applicable engineering test flight experience.
• Ability to travel as required to support off-site aircraft testing.
• Strong ability to quickly understand new concepts, apply them accurately, organize, schedule, and coordinate work phases, and determine appropriate approaches to complex problems.
• Excellent written and verbal communication and interpersonal skills, especially regarding technical subjects and authoring technical documents supporting safe aircraft operation.
• Experience authoring flight manuals and technical documentation necessary to operate developmental aircraft and delivering configuration-controlled publications to customers.
• Proficiency with basic MS Office tools (Word, PowerPoint, Excel).
• Ability to work independently and as part of a team; capable of performing complex tasks.
• Willingness to work extended and irregular hours.
• Ability to obtain and maintain a U.S. TS/SCI security clearance.

PREFERRED QUALIFICATIONS

• 10+ years experience as a Group 5 UAV pilot working with developmental aircraft.
• 2,000 hours Pilot-in-Command time or 500 hours in unmanned aircraft.
• ATP certificate with Class 1 medical.
• Certified Flight Instructor / Instrument.

About Team & About Role:

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.

As a SaaS Product Line Specialist Sales Engineer, you will provide technical direction and business guidance to the regional sales team. We are seeking a self-starter who will exceed sales quotas by driving innovative technical programs, pipeline generation alongside AEs, customer demonstrations, POCs, and overseeing day-to-day account-level activities. You will be responsible for evangelizing, positioning, and architecting Rubrik’s Data Resilience, Observability and Remediation tools to a targeted list of new & existing customers throughout the Western Region.

What You'll Do:

• Provides technical leadership and direction to Rubrik, customers, and prospects in the development and positioning Rubrik's SaaS solutions (M365, Google Workspace, Jira, Dynamics)
• Serves as a trusted technology advisor to customers and serves as a public cloud subject matter expert when positioning Rubrik's SaaS capabilities to key accounts.
• Leads technical sales calls, gathers / analyzes customer feedback, and identifies trends.
• Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
• Maintains a consistent cadence with product management to ensure product roadmap alignment with customer demands.
• Assists with the development of marketing and sales collateral to ensure alignment with customer needs and technical accuracy.
• Aids in the development and delivery of technical enablement to Rubrik, channel, and alliance partner sales architects.
• Cross-functionally drives the adoption of Rubik's cloud native protection technologies throughout Rubrik and the public cloud ecosystem.

Preferred Qualifications:

• 5+ years of sales engineering experience in an unstructured data environment with a proven track record of success
• Additional preference for experience with M365, Google Workspace, Dynamics, Jira and other SaaS applications
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded

#LI-CG1

About Axon 911 

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

As a Senior Sales Engineer, Public Safety (Mountain or Pacific Region), you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation.

This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment.

What You’ll Do

Pre-Sales Solutioning

• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
• Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
• Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
• Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.

Technical Leadership

• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
• Advise agencies on best practices for network security, system interoperability, and deployment planning.
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.

Sales Enablement & Collaboration

• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
• Collect and relay customer feedback to influence product roadmap and technical documentation.
• Support proposal teams with technical content, diagrams, and specifications.
• Assist marketing and partner teams in developing technical collateral, webinars, and events.

Customer Advocacy

• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

What You Bring

• 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent).
• Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms).
• Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end.
• Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials.
• Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments.

Additional Requirements

• Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement.
• Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs.
• Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed.
• Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact.
• Willingness to travel up to 75% and represent Prepared as a technical ambassador at industry conferences and customer events.

Public Safety Technology & Systems Expertise

Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers.

This may include experience with:

• 911 call handling systems (CHE) such as VESTA, Viper, or Solacom
 • Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows
 • Radio console systems supporting multi-agency communications
 • Logging recorders used for call review, compliance, and operational analysis
 • Network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations

Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments.

Work Location

This is a fully remote role open to candidates based in the United States. Candidates located in the Mountain or Pacific regions are strongly encouraged to apply. Due to the nature of the position, up to 75% travel is required, including customer meetings, training sessions, and industry events.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base salary for this role ranges from $110,000 to $160,000 annually, excluding commission and bonuses, and varies based on geographic market. Actual base pay will depend on several factors, including level, function, training, transferable skills, work experience, business needs, and location.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

Mission Summary:

The Staff Systems Safety Engineer:

• Oversees the development and implementation of engineering safety processes for our autonomous vehicle systems
• Is responsible for reviewing hazards, risk assessments, and ensuring compliance with industry safety standards (ISO 26262, SOTIF, and ASIL).
• Collaborates with cross-functional teams, including software, hardware, and AI engineers, to ensure integration of safety into the design and validation of our AV system
  
  

Essential Duties:

• Ensure and oversee the development and implementation of  system safety processes for autonomous vehicle platforms.
• Ensure hazard analysis and risk assessments (HARA) for AV components and subsystems are conducted.
• Assist in the definition and verification of functional safety requirements in compliance with ISO 26262 and SOTIF (ISO 21448).
• Collaborate with hardware, software, and AI teams to integrate safety measures into perception, decision-making, and control systems.
• Support the development of failure mode and effects analysis (FMEA) and fault tree analysis (FTA) for AV systems.
• Ensure compliance with regulatory and industry safety standards, including SAE J3016, NHTSA, and UNECE WP.29.
• Ensure the development and execution of safety verification and validation plans, including simulation, testing, and real-world driving scenarios.
• Work with certification bodies and regulators to ensure safety case documentation and approval processes.
• Contribute to the development of safety culture within the organization by providing guidance and training
  
  

Qualifications:

Educational Requirements

• Bachelor’s or Master’s degree in Systems Engineering, Electrical Engineering, Computer Science, Mechanical Engineering, or a related field 

Technical / Specialized Knowledge, Skills, Abilities:

• 5+ years industry and 3+ years of experience in safety engineering for automotive, aerospace, or robotics systems.
• Strong knowledge of functional safety standards (ISO 26262, SOTIF, ASIL).
• Knowledge of systems / software engineering standards (INCOSE, ISO15288, ASPICE CMMI)
• Experience with hazard analysis, risk assessment, and safety case development.
• Proficiency in safety analysis tools (e.g., Medini Analyze, Ansys, Fault Tree+, FMEA software).
• Familiarity with autonomous vehicle architectures, including perception, planning, and control systems.
• Experience working with real-time embedded systems and software safety.
• Strong problem-solving, analytical, and communication skills.
• Experience with machine learning safety challenges in AVs.
• Knowledge of cybersecurity principles related to vehicle safety (ISO/SAE 21434).
• Experience in safety assurance for AI-driven systems.
• Previous work with automotive OEMs, Tier 1 suppliers, or AV startups

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Working Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the team member is regularly exposed to the office environment, outside weather conditions, road conditions, and pedestrian traffic.  The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and airborne particles.  The noise level in the environment is low to moderate. When traveling, the team member will be exposed to airports, airplanes, hotels and public transportation environments.

This role is based in our Pittsburgh or Las Vegas office and requires in-office days each week.

Why this role is exciting

As (Senior) Fleet Support Engineer, you will be instrumental in maintaining, managing and optimizing our platform and network infrastructure for Vay’s commercial driverless fleet in Las Vegas. This role requires a unique combination of superb debugging skills, technical expertise, network configuration and troubleshooting. You'll be driving continuous improvement in our system, ensuring robust monitoring and alerts and providing L1 support for our commercial, driverless fleet. Your role is pivotal in maintaining the efficiency and reliability of our vehicle and remote driving station fleet which leads to high quality service that our users love.

What you’ll be driving

• L1 support and on-call for incidents and customer support requests involving vehicles, remote driving stations, equipment, network and cloud infrastructure and fleet configuration.
• Vehicle and remote driving station network infrastructure maintenance
• Supporting bring-up of new vehicle and remote driving stations

What are we looking for

• Extensive Linux experience
• Strong debugging skills for large, complex systems
• Experience in Python and bash scripting
• Experience with on-premise network maintenance and troubleshooting
• Experience with CI/CD tools (namely GitHub, CircleCI, Jenkins)
• Understanding and experience in Docker

Nice to have

• Experience in C and/or C++
• Understanding of CAN protocol 
• Familiar with network security concepts
• Familiar with mobile network and telecommunication technologies (4G/5G)

Why choose Vay

💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

💰 ESOP stock options: A stake in Vay’s future - not just a salary.

🌴 Unlimited Paid Vacation Days

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance 

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

✈️ Relocation financial assistance when relocating to Las Vegas 

🎊 Regular team events throughout the year

Responsibilities:

• Build, execute, and maintain robust information security systems and controls on an ongoing basis

• Implement and manage endpoint protection (EDR) and SIEM solutions across the organization.

• Develop and execute phishing simulations and security awareness training programs for employees.

• Configure and maintain email security and data loss prevention (DLP) tools.

• Lead incident response efforts, including detection, triage, and remediation of security events.

• Secure the company’s web application and ensure robust security for all SaaS platforms in use.

• Coordinate vulnerability scanning and remediation efforts across all IT assets.

• Establish and enforce security policies, standards, and procedures, including identity and access management (IAM) best practices.

• Collaborate with engineering and IT teams to integrate security into development and operational workflows.

• Prepare for compliance audits and risk assessments, with a focus on NERC CIP standards.

• Mentor and eventually manage a small team of cybersecurity professionals.

Qualifications:

• 5+ years of experience in cybersecurity engineering or related roles.

• Proven experience with endpoint protection/EDR tools (e.g., CrowdStrike, SentinelOne, Carbon Black).

• Deep understanding of operating system internals and network communication at the hardware level

• Hands-on experience with phishing simulation platforms and security awareness training.

• Strong knowledge of email security, DLP, incident response frameworks, and IAM principles.

• Familiarity with securing web applications and SaaS environments.

• Understanding of NERC CIP compliance requirements and their application in the electric power industry.

• Able to read and write code across multiple languages (Python, Bash, C/C++, Rust, Golang)

• Ability to work independently in a startup environment and build processes from scratch.

• Excellent communication and leadership skills; prior experience mentoring or leading a team is a plus

Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options.