As a Technical Customer Success Manager, you are a central part of our technical team in D/CH/AT. You support our customers in the agricultural environment, ensure smooth operations in the field, and contribute significantly to the success of our technology.

Responsibilities & Requirements

• Technical field service and direct customer support 
• Maintenance, calibration, repair, and inspection of the LaserWeeder™
• Training of operators for safe and effective use of our products 
• Diagnosis and resolution of technical problems (electrical and mechanical)
• Close collaboration with our teams in Germany, Europe, and the USA
• Support for product testing, demos, and implementations
• Ability to communicate proficiently both written and verbally in English
• Capable of lifting equipment and providing physical mechanical support as is needed 

Your Profile

• Agricultural and Construction Machinery Mechatronics Engineer / Degree in Agricultural Sciences with a technical focus
• Experience with Precision Farming technologies desirable
• Very good technical understanding (mechanics, electrics, software)
• Confident demeanor, even in challenging customer situations
• Independent and solution-oriented working style
• Willingness to travel (75%+ during peak season)
• Willingness to provide emergency services during the season
• Driver's license for cars, cars with trailers, and ideally tractors
• Very good German and good English skills, both written and spoken
• Proficient use of common IT systems

What you can expect from us

• Comprehensive training
• Fully equipped service vehicle including tools, MacBook, and iPad
• Attractive salary & stock options in a fast-growing tech startup
• Personal & professional development through training
• A meaningful task with a direct impact on the environment and agriculture
• An innovation-driven, down-to-earth team with real drive

Shape the future of agriculture with us! Apply now!

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Als Technical Customer Success Manager sind Sie ein zentraler Teil unseres technischen Teams in Schweiz. 

Sie begleiten unsere Kunden im landwirtschaftlichen Umfeld, sorgen für reibungslose Abläufe im Feld und tragen maßgeblich zum Erfolg unserer Technologie bei.

Ihre Aufgaben

• Technischer Außendienst und Support direkt beim Kunden 
• Wartung, Kalibrierung, Reparatur und Inspektion des LaserWeeder TM 
• Schulung von Fahrern zur sicheren und effektiven Nutzung unserer Produkte 
• Diagnose und Behebung technischer Probleme (elektrisch und mechanisch) 
• Enge Zusammenarbeit mit unseren Teams in Deutschland, Europa und den USA 
• Unterstützung bei Produkttests, Demos und Implementierungen

Ihr Profil

• Land- und Baumaschinenmechatroniker / Studium der Agrarwissenschaften mit technischem Schwerpunkt
• Erfahrung mit Precision Farming-Technologien wünschenswert 
• Sehr gutes technisches Verständnis (Mechanik, Elektrik, Software) 
• Souveränes Auftreten, auch in herausfordernden Kundensituationen 
• Selbstständige und lösungsorientierte Arbeitsweise 
• Reisebereitschaft (75%+ während der Hochsaison) 
• Bereitschaft zu Notdiensten in der Saison 
• Führerschein PKW, PKW+Anhänger, idealerweise Traktor 
• Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift 
• Sicherer Umgang mit gängigen EDV-Systemen

Das erwartet Sie bei uns 

• Umfassende Einarbeitung 
• Voll ausgestattetes Servicefahrzeug inkl. Werkzeug, MacBook und iPad 
• Attraktives Gehalt & Aktienanteile an einem schnell wachsenden Tech-Startup 
• Persönliche & fachliche Weiterentwicklung durch Schulungen 
• Eine sinnstiftende Aufgabe mit direktem Einfluss auf Umwelt und Landwirtschaft 
• Ein innovationsgetriebenes, bodenständiges Team mit echtem Tatendrang

Gestalten Sie die Zukunft der Landwirtschaft mit uns! Jetzt bewerben!

We are looking for an experienced lawyer to join us as Legal Counsel. The role will report to the Legal Director and be part of a global legal team supporting a fast-growing, market-leading company. You will collaborate closely with a team of experienced commercial lawyers across multiple regions, sharing knowledge and contributing to a high-performing, business-oriented legal function, while helping scale and refine processes to support continued growth. The ideal candidate has a sharp business focus, is proactive, decisive, and highly collaborative. Your primary responsibility will be to lead and support the company’s commercial activities end-to-end, with a strong focus on both sales (revenue-generating) and procurement (vendor and partner) engagements. You will act as a proactive business partner, taking ownership of transactions from initial structuring through negotiation and execution. This includes anticipating legal and commercial risks, driving alignment across stakeholders, and helping move deals forward efficiently. You are expected to lead deals—not just support them—and play a key role in enabling the business to move quickly and responsibly.

Responsibilities:
·       Provide practical, business-oriented legal advice and actively support company departments (Sales, Product, Operations, Marketing, HR, etc.) in addressing a wide variety of legal and commercial matters
·      Structure, draft, and lead the negotiation of complex agreements, while effectively engaging with sales professionals, internal stakeholders, and representatives of customers and partners across APAC and EMEA
·      Apply and leverage expertise across a broad range of technology agreements, including sales, licensing, consulting, services, OEM, vendor, NDA, open-source, channel partner, and strategic alliance agreements
·      Proactively monitor and guide the business on data privacy and other applicable laws and regulations
·      Develop, implement, and continuously improve standard templates, business processes, and internal policies to support scalable growth

Requirements
·      Law degree (Juris Doctor / LL.B or equivalent) and admission to at least one bar
·      5-7+ years of experience in commercial law from global high-tech companies and private practice (advising international clients)
·      Strong background from the technology, data, and security industries
·      High capability of independently, effectively, and proactively negotiate various commercial agreements whilst partnering with internal and external stakeholders
·      Relevant experience negotiating and finalizing Software-as-a-Service (SaaS) agreements as well as software licenses agreements with large enterprise customers, value-added resellers, agents, distributors, vendors and technology partners
·      Knowledge and understanding of privacy and data protection laws and regulations
·      Fluent in English (written and spoken)
·      Candidate must possess strong communication, analytical and organizational skills with an attention to complex detail
·      Experience working in a cross functional global organization is required
·      Ability to multi-task in a dynamic and fast-paced work environment
·      Outstanding interpersonal skills

Location preference: Bordeaux.

As the Technical Customer Success Manager (TCSM) at Carbon Robotics you are responsible for ensuring customer success via successful implementation and maintenance of Carbon Robotics Equipment. This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. In the post implementation stage you are responsible for customer machinery preventative maintenance and repairs. You will ensure continued customer satisfaction post delivery by establishing a trustworthy relationship. Other responsibilities will include acting as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.`

Duties & Responsibilities:

• Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments. 
• Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Logging, documenting and communicating customer experience and pain points to engineering and product teams.
• Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams. 
• Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
• Overseeing and management of service tickets for service territory.
• Exercise safe working practices and procedures at all times.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Demonstrates work cleanliness.
• Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
• Build strong cross-functional relationships with customers and teams within Carbon Robotics.
• Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas. 
• Support demonstration and  implementation activities.
• Collect and upload data to assist with model labeling.
• Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Ideal Knowledge, Skills, and Abilities:

• Ability to diagnose problems with equipment or machinery 
• Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
• Ability to remain calm, composed, and articulate when dealing with difficult customer situations
• Excellent relationship management, customer service, and communication skills
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
• Ability to lift up to 55 pounds
• Trailer towing experience preferred but not required
• Valid driver’s license required
• Verbal and Written English literacy required and bilingual requirements are regionally preferred.

Technical Support Engineer

As a Technical support engineer, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates.

What you’ll do:

• Serve as the first point of contact for inbound customer communications
• Troubleshoot and resolve issues with Carbon Robotics services and products. E.g. Laswerweeder and ATK
• Gather appropriate diagnostic information
• Meet established response expectations and ensure an exceptional customer experience
• Support Carbon Robotics Field Support Engineers and Sales personnel in the field
• Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
• Occasional travel may be required
• Participation in on-call rotation

Knowledge, Skills, and Abilities for Success:

• 2+ years in remote/telephone/chat customer-facing service and support
• Creating and managing customer communication and tickets
• Ability to follow complex instructions both written and oral
• Sound judgement, solid relationship management, customer service and communication skills
• Hands-on technical troubleshooting in Linux environment

9 month contract with possibility to extend further

Location preference: Bad Neustadt an der Saale

Position Overview

Carbon Robotics is seeking a hands-on Service Technician responsible for the inspection, repair, refurbishment, and redeployment of laser weeding modules.

This role reports to the Field Operations team and focuses on keeping modules operational and circulating efficiently between field machines and service locations. The technician will diagnose failures, perform repairs, document work, and help maintain inventory of ready-to-deploy modules at main bases and also at remote locations.

The ideal candidate is mechanically inclined, organized, proactive, and comfortable working with tools and technical equipment.

Key Responsibilities

Module Service & Repair

• Inspect returned weeding modules for defects, failures, or performance issues
• Perform troubleshooting, repair, and refurbishment of modules
• Replace components and conduct functional verification before redeployment
• Ensure serviced modules meet operational standards before returning them to inventory
  
  

Inventory & Logistics

• Maintain accurate records of module status, repair history, and inventory levels
• Prepare serviced modules for redeployment to field teams
• Help maintain a ready stock of modules to support field operations

Documentation & Procedures

• Follow established service procedures and repair protocols
• Maintain detailed service logs and documentation
• Contribute to improving repair procedures and service documentation
  
  

Field Support

• Travel to support field teams when necessary
• Assist with module replacement or troubleshooting on customer machines
• Help replenish module stock in regional locations

Qualifications

Required

• Strong mechanical aptitude and comfort working with tools
• Ability to follow technical procedures and maintain accurate documentation
• Hands-on problem-solving mindset
• Organized and disciplined with record keeping
• Valid driver’s license
• Willingness to travel up to 50%

Ability to work independently and take initiative

Preferred

• Experience servicing electromechanical systems or agricultural equipment
• Experience with robotics, sensors, or automated equipment
• Field service or equipment maintenance experience
• Basic understanding of troubleshooting electronics or mechanical assemblies

9 month contract with possibility to extend further

Location preference: Nijkerk

Position Overview

Carbon Robotics is seeking a hands-on Service Technician responsible for the inspection, repair, refurbishment, and redeployment of laser weeding modules.

This role reports to the Field Operations team and focuses on keeping modules operational and circulating efficiently between field machines and service locations. The technician will diagnose failures, perform repairs, document work, and help maintain inventory of ready-to-deploy modules at main bases and also at remote locations.

The ideal candidate is mechanically inclined, organized, proactive, and comfortable working with tools and technical equipment.

Key Responsibilities

Module Service & Repair

• Inspect returned weeding modules for defects, failures, or performance issues
• Perform troubleshooting, repair, and refurbishment of modules
• Replace components and conduct functional verification before redeployment
• Ensure serviced modules meet operational standards before returning them to inventory
  
  

Inventory & Logistics

• Maintain accurate records of module status, repair history, and inventory levels
• Prepare serviced modules for redeployment to field teams
• Help maintain a ready stock of modules to support field operations

Documentation & Procedures

• Follow established service procedures and repair protocols
• Maintain detailed service logs and documentation
• Contribute to improving repair procedures and service documentation
  
  

Field Support

• Travel to support field teams when necessary
• Assist with module replacement or troubleshooting on customer machines
• Help replenish module stock in regional locations

Qualifications

Required

• Strong mechanical aptitude and comfort working with tools
• Ability to follow technical procedures and maintain accurate documentation
• Hands-on problem-solving mindset
• Organized and disciplined with record keeping
• Valid driver’s license
• Willingness to travel up to 50%

Ability to work independently and take initiative

Preferred

• Experience servicing electromechanical systems or agricultural equipment
• Experience with robotics, sensors, or automated equipment
• Field service or equipment maintenance experience
• Basic understanding of troubleshooting electronics or mechanical assemblies

As a Manufacturing Technician at Carbon Robotics you'll be responsible for the assembly, testing, and quality control of all sub-assembly parts. This role requires attention to detail, technical skills, and the ability to work as part of a team to ensure the production of high-quality, reliable products

What you’ll do::

• Assembly:
• Assemble Sub assembly components according to detailed engineering specifications and assembly instructions.
• Use hand and power tools to assemble mechanical components, optical components, and electronic parts.
• Ensure that all components are correctly aligned and securely fastened.
• Calibration:
• Calibrate scanning devices to ensure accurate and precise operation.
• Adjust and fine-tune optical components, sensors, and other critical elements as needed.
• Quality Control:
• Document and report any issues to the Manufacturing Supervisor for resolution.
• Conduct functional tests to verify that components meet performance specifications.
• Documentation:
• Maintain accurate and detailed records of assembly, calibration, and quality control processes.
• Update and complete production logs, checklists, and other relevant documentation.
• Collaboration:
• Work closely with the Manufacturing Supervisor and other team members to meet production goals and deadlines.
• Communicate effectively with engineers and product designers to address technical issues and improvements.
• Safety:
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Report any safety hazards or concerns to the appropriate personnel.

Knowledge, Skills, and Abilities for Success:

• Secondary education or equivalent; additional technical education or certifications are a plus.
• Willingness to work across multiple functional teams  required
• Prior experience in manufacturing or assembly of electronic or mechanical components is preferred.
• Strong attention to detail and the ability to follow precise assembly instructions.
• Proficiency with hand and power tools.
• Basic understanding of optical systems, electronics, and sensors is a plus.
• Ability to work in a fast-paced and dynamic manufacturing environment.
• Effective communication and teamwork skills.

Physical Requirements:

• Ability to lift, carry, and move equipment weighing up to 50lbs.
• Ability to stand or sit for extended periods during assembly and calibration tasks.