As a Technical Customer Success Manager, you are a central part of our technical team in D/CH/AT. You support our customers in the agricultural environment, ensure smooth operations in the field, and contribute significantly to the success of our technology.

Responsibilities & Requirements

• Technical field service and direct customer support 
• Maintenance, calibration, repair, and inspection of the LaserWeeder™
• Training of operators for safe and effective use of our products 
• Diagnosis and resolution of technical problems (electrical and mechanical)
• Close collaboration with our teams in Germany, Europe, and the USA
• Support for product testing, demos, and implementations
• Ability to communicate proficiently both written and verbally in English
• Capable of lifting equipment and providing physical mechanical support as is needed 

Your Profile

• Agricultural and Construction Machinery Mechatronics Engineer / Degree in Agricultural Sciences with a technical focus
• Experience with Precision Farming technologies desirable
• Very good technical understanding (mechanics, electrics, software)
• Confident demeanor, even in challenging customer situations
• Independent and solution-oriented working style
• Willingness to travel (75%+ during peak season)
• Willingness to provide emergency services during the season
• Driver's license for cars, cars with trailers, and ideally tractors
• Very good German and good English skills, both written and spoken
• Proficient use of common IT systems

What you can expect from us

• Comprehensive training
• Fully equipped service vehicle including tools, MacBook, and iPad
• Attractive salary & stock options in a fast-growing tech startup
• Personal & professional development through training
• A meaningful task with a direct impact on the environment and agriculture
• An innovation-driven, down-to-earth team with real drive

Shape the future of agriculture with us! Apply now!

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Als Technical Customer Success Manager sind Sie ein zentraler Teil unseres technischen Teams in Schweiz. 

Sie begleiten unsere Kunden im landwirtschaftlichen Umfeld, sorgen für reibungslose Abläufe im Feld und tragen maßgeblich zum Erfolg unserer Technologie bei.

Ihre Aufgaben

• Technischer Außendienst und Support direkt beim Kunden 
• Wartung, Kalibrierung, Reparatur und Inspektion des LaserWeeder TM 
• Schulung von Fahrern zur sicheren und effektiven Nutzung unserer Produkte 
• Diagnose und Behebung technischer Probleme (elektrisch und mechanisch) 
• Enge Zusammenarbeit mit unseren Teams in Deutschland, Europa und den USA 
• Unterstützung bei Produkttests, Demos und Implementierungen

Ihr Profil

• Land- und Baumaschinenmechatroniker / Studium der Agrarwissenschaften mit technischem Schwerpunkt
• Erfahrung mit Precision Farming-Technologien wünschenswert 
• Sehr gutes technisches Verständnis (Mechanik, Elektrik, Software) 
• Souveränes Auftreten, auch in herausfordernden Kundensituationen 
• Selbstständige und lösungsorientierte Arbeitsweise 
• Reisebereitschaft (75%+ während der Hochsaison) 
• Bereitschaft zu Notdiensten in der Saison 
• Führerschein PKW, PKW+Anhänger, idealerweise Traktor 
• Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift 
• Sicherer Umgang mit gängigen EDV-Systemen

Das erwartet Sie bei uns 

• Umfassende Einarbeitung 
• Voll ausgestattetes Servicefahrzeug inkl. Werkzeug, MacBook und iPad 
• Attraktives Gehalt & Aktienanteile an einem schnell wachsenden Tech-Startup 
• Persönliche & fachliche Weiterentwicklung durch Schulungen 
• Eine sinnstiftende Aufgabe mit direktem Einfluss auf Umwelt und Landwirtschaft 
• Ein innovationsgetriebenes, bodenständiges Team mit echtem Tatendrang

Gestalten Sie die Zukunft der Landwirtschaft mit uns! Jetzt bewerben!

Location: Melbourne. Travel 80%.

The Field Robotics Engineers (FRE) are Carbon Robotics boots on the ground, working directly with the customer providing technical hands-on support. As the point of contact, with the support of the teams at headquarters you’ll work to resolve in-the-field machines issues. The FRE position will also support the sales and CSM teams with scheduled demos and site visits.

Duties & Responsibilities:

• Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments. 
• Demonstrate how to properly operate Carbon Robotics equipment.
• Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams. 
• Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
• Keeps up to date record of service tickets for work performed.
• Exercise safe working practices and procedures at all times.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Demonstrates work cleanliness.
• Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
• Build strong cross-functional relationships with customers and teams within Carbon Robotics.
• Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas. 
• Support demonstration and  implementation activities.
• Collect and upload data to assist with model labeling.
• Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Ideal Knowledge, Skills, and Abilities:

• Ability to diagnose problems with equipment or machinery 
• Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
• Ability to remain calm, composed, and articulate when dealing with difficult customer situations
• Excellent relationship management, customer service, and communication skills
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
• Ability to lift up to 55 pounds
• Trailer towing experience preferred but not required
• Valid driver’s license required
• Verbal and Written English literacy required and bilingual requirements are regionally preferred.

Location preference: Bordeaux.

As the Technical Customer Success Manager (TCSM) at Carbon Robotics you are responsible for ensuring customer success via successful implementation and maintenance of Carbon Robotics Equipment. This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. In the post implementation stage you are responsible for customer machinery preventative maintenance and repairs. You will ensure continued customer satisfaction post delivery by establishing a trustworthy relationship. Other responsibilities will include acting as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.`

Duties & Responsibilities:

• Deliver efficient field support to customers using Carbon Robotics equipment to include verifying machines operating at peak efficiency by proper calibration, monitoring, and regular preventive maintenance service that will be performed in both indoor and outdoor environments. 
• Serve as the point of contact for assigned accounts by training operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Logging, documenting and communicating customer experience and pain points to engineering and product teams.
• Quickly respond to customer concerns and identify the issue(s), in collaboration with other Carbon Robotics departments/teams. 
• Willingness to travel to customer locations is expected to be greater than 50% of the time in peak seasons.
• Overseeing and management of service tickets for service territory.
• Exercise safe working practices and procedures at all times.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Demonstrates work cleanliness.
• Maintain all company property, including service truck, tools, laptop, Ipad, and safety equipment in good working condition.
• Build strong cross-functional relationships with customers and teams within Carbon Robotics.
• Attend in person or virtual FRE related meetings with other service team members to stay current with the Carbon Robotics Ops team agendas. 
• Support demonstration and  implementation activities.
• Collect and upload data to assist with model labeling.
• Attend online or in person refresher training classes to promote continuous improvement of technical and non-technical skillsets.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Ideal Knowledge, Skills, and Abilities:

• Ability to diagnose problems with equipment or machinery 
• Strong mechanical and electrical aptitude with the ability to troubleshoot mechanical and electrical problems
• Ability to remain calm, composed, and articulate when dealing with difficult customer situations
• Excellent relationship management, customer service, and communication skills
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
• Ability to lift up to 55 pounds
• Trailer towing experience preferred but not required
• Valid driver’s license required
• Verbal and Written English literacy required and bilingual requirements are regionally preferred.

About Carbon Robotics

Carbon Robotics is revolutionizing agriculture by developing innovative robotics and AI solutions to help farmers achieve greater efficiency, sustainability, and productivity.

As a part of our team, you will play a critical role in driving this mission forward, working on cutting-edge technology that is shaping the future of farming.

This position offers the opportunity to work with groundbreaking technology while contributing to a more sustainable future in agriculture. If you are passionate about
innovation and thrive in a dynamic, hands-on environment, we want to hear from you!

Position Overview

We are seeking a highly attentive and reliable QA Safety Driver to oversee operations involving autonomous tractors. This role requires a proactive individual to ensure the safe
and efficient functioning of the system, troubleshoot operational challenges, and, when necessary, manually operate the tractor.

Key Responsibilities

- Monitor and ensure the safety and efficiency of the autonomous system while it is remotely
operated.
- Sit in the tractor during remote operations, acting as the on-site point of contact for system
management.
- Conduct regular assessments to optimize performance and address any inefficiencies.
- Manually operate the tractor when remote driving is not feasible, ensuring continued
operation.
- Identify and communicate any technical or operational issues to the remote driver or
technical support team.
- Adhere to all safety protocols and guidelines to ensure a safe working environment for
yourself and others.
- Maintain records of performance metrics and operational challenges for reporting
purposes.
- Assist with routine maintenance and inspection of the tractor and associated equipment as
required.
- Travel will be required 80% of the time

Qualifications

- Valid driver’s license with experience operating tractors or other heavy machinery.
- Prior experience with tractor maintenance
- Strong attention to detail and ability to focus on tasks for extended periods.
- Basic technical aptitude to troubleshoot minor mechanical or software issues.
- Excellent communication skills to effectively collaborate with remote drivers and the
support team.
- Ability to work outdoors in various weather conditions.
- Familiarity with agricultural practices and equipment
- Ability to work weekends and overtime
- Experience with spreadsheets and other computer software
- Ability to travel

Location preference: Bairnsdale, Sale or Traralgon

As a Field Robotics Engineer at Carbon Robotics, traditionally called a Field Services Technician, you are responsible for ensuring customer success via successful implementation and support of Carbon Robotics Equipment. You'll be responsible for owning, scheduling, and prioritizing maintenance tasks on the LaserWeeders as well as owning and ensuring successful implementations.  This includes training of operators, making usage recommendations based on agronomic knowledge and implementing set up.  You will also act as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks. You will also support our Sales organization with scheduled demos and site visits as needed.  You'll be an expert with our Laserweeder!

Duties and Responsibilities: 

• The training of operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Serve as the lead point of contact for assigned accounts.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• To schedule, coordinate and prioritize bi-weekly maintenance tasks on Slayers in collaboration with the support team. 
• Ownership of  quality of work and PM scheduling
• Report immediately to Support and Ops Management teams any event, condition, or circumstance that could injure another employee, damage Carbon Robotics equipment, reduce customer confidence, impair service, etc. 
• Make recommendations to improve support processes and improve reliability.
• Troubleshoot and report weeding quality issues in collaboration with support 

Skills & Abilities: 

• Requires the ability to manage multiple projects, and the ability to solve an array of technical, personnel, and customer related problems. 
• Strong understanding of electrical and mechanical systems.
• Ability to read and interpret electrical diagrams.  
• Ability to clearly communicate over different platforms with a large set of stakeholders
• Ability to clearly document issues and processes 

Qualifications and Experience:

• 5+ years experience in agriculture working with growers and farming equipment desired
• Professional acumen with ability to deliver compelling demonstrations and address technical questions from prospective growers about our products to facilitate a sale
• Excellent people skills that allow you to develop rapport and build trust with growers and dealers
• Mechanically inclined; Able to troubleshoot and fix problems with Carbon Robotics Laser Weeding equipment
• Computer literate and capable of installing and updating software, uploading logs and tagging images
• Flexible and adaptable; effective in a startup environment with limited resources
• Comfortable driving a truck and trailer to transport equipment to grower fields for demos and deliveries
• Travel Required at 50 percent plus

Measures of Performance:

• Maintains positive working relations with all support stakeholders. 
• Plans, organizes, schedules and supervises work activities.
• Develops knowledge of and all associated systems.
• Maintenance tasks are performed at a high level and maintained in accordance with support, product and engineering teams. 
•  Attends and participates in meetings related to support and performance.
• Enhances the image and reputation of Carbon Robotics by ensuring teams have necessary resources to execute tasks at a high level.
• Provides high quality training to incoming team members

9 month contract with possibility to extend further

Location preference: Bad Neustadt an der Saale

Position Overview

Carbon Robotics is seeking a hands-on Service Technician responsible for the inspection, repair, refurbishment, and redeployment of laser weeding modules.

This role reports to the Field Operations team and focuses on keeping modules operational and circulating efficiently between field machines and service locations. The technician will diagnose failures, perform repairs, document work, and help maintain inventory of ready-to-deploy modules at main bases and also at remote locations.

The ideal candidate is mechanically inclined, organized, proactive, and comfortable working with tools and technical equipment.

Key Responsibilities

Module Service & Repair

• Inspect returned weeding modules for defects, failures, or performance issues
• Perform troubleshooting, repair, and refurbishment of modules
• Replace components and conduct functional verification before redeployment
• Ensure serviced modules meet operational standards before returning them to inventory
  
  

Inventory & Logistics

• Maintain accurate records of module status, repair history, and inventory levels
• Prepare serviced modules for redeployment to field teams
• Help maintain a ready stock of modules to support field operations

Documentation & Procedures

• Follow established service procedures and repair protocols
• Maintain detailed service logs and documentation
• Contribute to improving repair procedures and service documentation
  
  

Field Support

• Travel to support field teams when necessary
• Assist with module replacement or troubleshooting on customer machines
• Help replenish module stock in regional locations

Qualifications

Required

• Strong mechanical aptitude and comfort working with tools
• Ability to follow technical procedures and maintain accurate documentation
• Hands-on problem-solving mindset
• Organized and disciplined with record keeping
• Valid driver’s license
• Willingness to travel up to 50%

Ability to work independently and take initiative

Preferred

• Experience servicing electromechanical systems or agricultural equipment
• Experience with robotics, sensors, or automated equipment
• Field service or equipment maintenance experience
• Basic understanding of troubleshooting electronics or mechanical assemblies

9 month contract with possibility to extend further

Location preference: Nijkerk

Position Overview

Carbon Robotics is seeking a hands-on Service Technician responsible for the inspection, repair, refurbishment, and redeployment of laser weeding modules.

This role reports to the Field Operations team and focuses on keeping modules operational and circulating efficiently between field machines and service locations. The technician will diagnose failures, perform repairs, document work, and help maintain inventory of ready-to-deploy modules at main bases and also at remote locations.

The ideal candidate is mechanically inclined, organized, proactive, and comfortable working with tools and technical equipment.

Key Responsibilities

Module Service & Repair

• Inspect returned weeding modules for defects, failures, or performance issues
• Perform troubleshooting, repair, and refurbishment of modules
• Replace components and conduct functional verification before redeployment
• Ensure serviced modules meet operational standards before returning them to inventory
  
  

Inventory & Logistics

• Maintain accurate records of module status, repair history, and inventory levels
• Prepare serviced modules for redeployment to field teams
• Help maintain a ready stock of modules to support field operations

Documentation & Procedures

• Follow established service procedures and repair protocols
• Maintain detailed service logs and documentation
• Contribute to improving repair procedures and service documentation
  
  

Field Support

• Travel to support field teams when necessary
• Assist with module replacement or troubleshooting on customer machines
• Help replenish module stock in regional locations

Qualifications

Required

• Strong mechanical aptitude and comfort working with tools
• Ability to follow technical procedures and maintain accurate documentation
• Hands-on problem-solving mindset
• Organized and disciplined with record keeping
• Valid driver’s license
• Willingness to travel up to 50%

Ability to work independently and take initiative

Preferred

• Experience servicing electromechanical systems or agricultural equipment
• Experience with robotics, sensors, or automated equipment
• Field service or equipment maintenance experience
• Basic understanding of troubleshooting electronics or mechanical assemblies