At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville a few days per month

What You’ll Do

• Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
• Identify and resolve claim denials, underpayments, or posting errors.
• Reconcile account discrepancies and ensure accurate application of insurance and member payments.
• Document all actions and communications in the practice management system for audit and compliance purposes.
• Review member ledgers for accuracy and completeness.
• Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
• Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
• Support implementation of workflow updates that enhance efficiency and accuracy.
• Assist with audits, reporting, and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy, teamwork, and ownership. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others – You deliver accurate, thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
• Be Brave Enough to Lead – You take ownership of your accounts, raise questions when you see discrepancies, and communicate openly about risks or opportunities for improvement.
• Savor the Ride – You maintain a positive, professional attitude even during repetitive or challenging work, contributing to a steady, collaborative team culture.
• Embrace Our Differences – You communicate clearly and respectfully across diverse teams and stakeholders, adapting your style as needed to build trust and alignment.
• Rooted in Growth – You seek to understand the “why” behind payer rules and workflows, applying feedback to improve your skills and help the team grow.

Role-Based Competencies

• Strengthen the Team – You collaborate with peers and share information to keep processes consistent and efficient.
• Decide with Clarity – You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
• Deliver on What Matters – You meet accuracy and productivity targets, consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

• 1+ year of experience in accounts receivable, billing, or revenue cycle management—dental experience preferred.
• Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
• Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
• Strong attention to detail and organizational skills.
• Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Familiarity with HIPAA regulations and healthcare privacy standards.
• Ability to work a hybrid schedule onsite in Nashville, TN a few days per month

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) plan, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

#LI-hybrid

The Sr. Actuarial Analyst, ADP will be a member of the Enterprise Risk Management (ERM) team for their first rotation. They will assist the Fortitude Re Actuarial team in performing Valuation, Financial Reporting, Modeling, Experience Studies, Assumptions, Capital Management, Inforce Management and/or Pricing activities. This candidate will participate in the Actuarial Development Program (ADP) which provides support in passing actuarial exams.

This role will be based in our Nashville, TN office on a hybrid basis.

What You Will Do:

• Periodic US GAAP, Statutory, and Tax valuations.
• Analysis and preparation of financial results.
• Building, maintenance and execution of models.
• Coding and testing of programs, processes and models.
• Ensuring that all work aligns with the Fortitude Re Control Framework.
• Technical reviews of work done by other teams or colleagues.
• Process improvement efforts and automation.
• Responding to internal and external auditor requests.
• Ad hoc project work.
• Analysis of hedging strategy and ALM strategy development, in coordination with risk management and the investments hedging team.
• Continue to pass actuarial exams and modules to maintain status in the Fortitude Re ADP to earn your Associateship or Fellowship.

What You Will Have:

• A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Economics, or a related field, and:
  • Passed at least 4 actuarial exams.
  • 1.5 years of experience minimum.
• Strong proficiency in Excel; proficiency with Python and/or Julia is preferred.
• Experience with actuarial software (AXIS) is a plus; familiarity with SQL, Power BI, or other data analytics tools will be very useful.
• Ability to assist on multiple work assignments and meet time commitments.
• Ability to work well both independently and with others.
• Highly motivated, inquisitive and results oriented.
• The desire and ability to deliver accurate and completed work products.
• Strong oral and written communication skills.

#LI-Hybrid

About the Role

We are building a differentiated advisory practice at the intersection of AI strategy, governance, and security. As organizations move from AI experimentation to enterprise-scale deployment, they face urgent questions: How do we govern AI responsibly? How do we secure agentic architectures? How do we align technical capabilities with business strategy and regulatory requirements?

This role is designed for a technically grounded early-career professional who wants to help answer those questions alongside senior practitioners. You will work directly with the practice lead on client-facing engagements, contribute to the development of proprietary frameworks and tools, and build expertise in one of the fastest-growing areas of consulting.

This is not a traditional strategy consulting role, and it is not a pure engineering role. It sits at the intersection—you need to be comfortable reading Python, understanding how LLMs and agentic systems work, AND translating that knowledge into governance frameworks, risk assessments, and executive-ready deliverables. If you thrive at the border between technical depth and business impact, this is for you.

What You Will Do

Client Delivery (50–60%)

• Support the design and delivery of AI governance assessments for clients across industries, leveraging frameworks such as ISO/IEC 42001, NIST AI RMF, and the EU AI Act.
• Conduct technical reviews of client AI systems, architectures, and deployments to identify governance gaps, security vulnerabilities, and risk exposure.
• Develop AI risk registers, control mappings, and maturity assessments tailored to each client’s organizational context and regulatory landscape.
• Prepare client-facing deliverables including assessment reports, executive briefings, implementation roadmaps, and policy recommendations.
• Participate in workshops and stakeholder interviews with client teams ranging from data scientists to C-suite executives.

Practice Development (25–30%)

• Help build and refine the practice’s proprietary AI governance and security framework, integrating industry standards with practical implementation experience.
• Research emerging AI risks, including those specific to agentic AI systems, LLM-based applications, MCP architectures, and AI supply chains.
• Develop reusable tools, templates, and accelerators (e.g., assessment questionnaires, control libraries, risk scoring models) to scale the practice.
• Contribute to thought leadership content: draft LinkedIn posts, white papers, blog articles, and conference presentation materials.
• Monitor regulatory and standards developments (EU AI Act, state-level AI legislation, ISO/IEC updates, OWASP LLM Top 10) and maintain a current knowledge base.

Technical Contribution (15–20%)

• Build proof-of-concept tools and demos using Python to illustrate governance and security concepts for clients (e.g., prompt injection demonstrations, model evaluation dashboards, automated compliance checks).
• Evaluate and test AI platforms, tools, and vendor solutions from a governance and security perspective.
• Support the practice lead’s technical fluency development by preparing technical briefings, annotated code walkthroughs, and “translation” materials that bridge technical and executive audiences.
• Stay hands-on with AI/ML development trends: experiment with agentic frameworks (LangChain, LangGraph, CrewAI), RAG architectures, and model evaluation techniques.

What We Are Looking For

Required Qualifications

• 2–3 years of professional experience in one or more of the following areas: AI/ML engineering, data science, or cybersecurity.
• Bachelor’s degree in Computer Science, Data Science, Information Systems, Cybersecurity, Engineering, or a related field. Master’s degree is a plus but not required.
• Working proficiency in Python and comfort navigating data science tooling (Jupyter, Pandas, Scikit-learn, or equivalent).
• Foundational understanding of machine learning concepts: supervised/unsupervised learning, model training and evaluation, overfitting, bias-variance tradeoff.
• Familiarity with LLM-based applications: understanding of how large language models work (at minimum: tokenization, embeddings, attention, fine-tuning vs. RAG vs. prompt engineering).
• Strong written and verbal communication skills—you must be able to explain technical concepts to non-technical stakeholders clearly and concisely.
• Comfort working in ambiguity: this is a practice being built, not a mature team with fully defined processes. You need to be self-directed and resourceful.

Preferred Qualifications

• Exposure to AI governance or risk management frameworks (ISO/IEC 42001, NIST AI RMF, EU AI Act, OWASP LLM Top 10, MITRE ATLAS).
• Experience with agentic AI frameworks (LangChain, LangGraph, CrewAI, AutoGen) or understanding of agent architectures and tool-use patterns.
• Understanding of MCP (Model Context Protocol) or similar protocols for AI system integration and the security implications thereof.
• Background in cybersecurity, including familiarity with security frameworks (NIST CSF, ISO 27001) and how they intersect with AI-specific risks.
• Experience in a consulting or professional services environment, including client-facing work and deliverable development.
• Relevant certifications such as: CISA, CISSP, CCSP, AWS/Azure AI certifications, or ISO 42001 Lead Implementer/Auditor.
• Bilingual English/Spanish is a strong plus.

The Kind of Person Who Thrives in This Role

We are not looking for someone who fits neatly into a single box. The ideal candidate is a “bridger”—someone who can move fluidly between a technical deep dive and an executive conversation. Specifically:

• You’re a builder, not just an analyst. When you see a gap in a process or a tool, your instinct is to prototype something—a script, a template, a dashboard, not just write a slide about it.
• You’re curious about “why” and “so what.” You don’t just want to understand how a transformer model works; you want to understand what that means for how organizations should govern and secure it.
• You write well. A significant portion of this role involves producing written work—reports, frameworks, articles—and clarity of writing is non-negotiable.
• You’re comfortable being the least experienced person in the room. You’ll be in meetings with CIOs, CISOs, and senior partners. You need the confidence to contribute and the humility to learn.

What We Offer

• Accelerated growth trajectory: You’ll be building a practice from the ground up alongside senior leadership, gaining exposure and responsibility that would take years to earn in a larger, more established team.
• Investment in your learning: Budget for certifications, training programs, and conference attendance.
• Client diversity: Work across industries and with organizations at different stages of AI maturity—from Fortune 500 companies to mid-market firms navigating their first AI initiatives.

The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Roles and Responsibilities:

• Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
  • Collecting, accurately documenting and resolving client trouble tickets and requests
  • Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
  • Nova Note Review
  • Nova Note Build
  • Unit testing, application testing and integrated testing
  • Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

• Active Epic Inpatient (ClinDoc) certification 
• Additional Epic Certifications are a plus 
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 2 years of healthcare experience

Work Location and Travel Requirements:

• This position is 100% remote

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment

• High-speed internet service
• Work in a distraction free workplace

About Minno

Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology.

Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide.

We're a fast-growing startup — powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures.

Minno is a Nashville-based global media company serving Christian kids and families through: 

• Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
• Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David" 
• YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth 
• Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids." 

We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do.

Minno uniquely differentiates itself by promising: 

• Experiential Excellence:  Top-tier quality that changes expectations and raises the bar for Christian content. 

• Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content. 

• Practical Faith Support:  Resources that cultivate faith, invite conversation, and foster spiritual growth. 

• Values the Global Church: Honoring the diversity of the global church and people as image bearers of God. 

As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.

The Opportunity

This is Minno's first embedded analytics hire - and one of the most consequential roles we're making as we scale toward becoming the category-defining platform for Christian kids and families.

You will build the analytical backbone of the entire company from the ground up. You'll partner directly with the CEO, CFO, CMO, CCO, CTO, and CPO to transform data from across our growing platform into clear, trusted intelligence that drives every major decision - from content investment to marketing spend to platform strategy.

What makes this role different from a typical analytics hire is the way decisions are made here. When you bring a finding to light, it gets acted on. Our CMO wants to be taught, not just served. Our CFO presents analytical models directly to the board. Your work will shape what Minno does, not sit in a reporting system nobody reads.

This role starts as a high-impact individual contributor. As Minno scales, you'll have the opportunity to build and lead a small analytics team - this is a foundational role in the company we're building, not a seat at the end of a long table.

Why Content Analytics and Children's Data Privacy Matter Here

Minno operates at the intersection of three hard problems: content, kids, and subscriptions.

We produce and distribute original children's programming across our own streaming platform, YouTube (1.1M+ subscribers), and third-party distribution partners. Understanding which content drives engagement, retention, and long-term subscriber value - not just which content is most expensive to produce - is the central analytical challenge of this business.

Content analytics is the hardest of our three analytical verticals to hire for. Marketing attribution and product analytics are learnable. Content analytics requires intuition built from experience - knowing how to evaluate the value of a piece of content, how to model the relationship between content investment and subscriber behavior, and how to advise a creative team with data they actually trust.

Because our audience is children, every analytical system you build must be designed within the constraints of COPPA (Children's Online Privacy Protection Act) and its global equivalents. This isn't a checkbox compliance exercise. It shapes what data you can collect, how you can model behavior, how you work with third-party platforms, and how you architect everything from your data warehouse to your reporting layer. If you've navigated children's data privacy in a product analytics context before, you know what this means. If you haven't, this role will require you to learn it fast - and we'd rather hire someone who's already been through it.

Our Mission and Faith

Minno is a Christian company, and our faith is inseparable from our work. We're building a platform to help kids and families experience Jesus every day - and that conviction shapes every product decision, content investment, and hire we make.

We're looking for someone who is personally aligned with that mission - not because it's a checkbox, but because the work is more meaningful when the mission resonates. You don't need to be an expert in Christian media, but you do need to genuinely care about what we're building for kids and families and see this role as more than a career move.

What You'll Do

• Build and own Minno's analytics foundation - ensuring every functional leader has access to accurate, timely, trusted data to drive their decisions
• Deliver content intelligence that guides investment, licensing, and programming decisions across our growing catalog
• Build investor-grade analytics infrastructure that supports Minno's next phase of growth and capital strategy
• Own marketing attribution across our direct-to-consumer and third-party distribution channels, giving the CMO and CFO clear visibility into what's driving member value
• Drive member lifecycle and behavioral intelligence that informs product prioritization and retention strategy
• Operate as a proactive strategic partner to the executive team - bring insights before they're requested and make data central to every major decision
• Lead Minno's AI analytics strategy and ensure every new business model and content format is instrumented before it launches

What You'll Bring

Must Have

• 5+ years in data analytics, business intelligence, or a related function with demonstrated progression in scope and responsibility
• Experience building or leading content analytics in a media, entertainment, or content-driven business.
  • You've evaluated content performance, modeled the relationship between content and business outcomes, and advised creative teams with data.
• Direct experience with children's data privacy regulations (COPPA, GDPR-K, or equivalent) in a product or analytics context - or deep experience in a regulated data environment where privacy constraints shaped your analytical approach.
• Advanced SQL proficiency - able to independently query and transform data from complex, multi-source environments
• Fluency in Tableau or comparable BI tool - built dashboards from scratch, not just maintained existing ones
• Demonstrated experience building an analytics function or owning analytics end-to-end as the primary analyst in a small or growing company
• Experience with third-party platform distribution analytics - platforms where member-level data is constrained and indirect
• Strong AI fluency - actively uses AI tools in their workflow with a clear point of view on where they add the most value
• Exceptional communication skills - can translate complex data into a clear narrative that drives decisions in the boardroom
• Proactive, ownership mindset - brings insights before being asked and operates independently
• Genuine alignment with Minno's Christian mission and enthusiasm for the audience we serve

Strongly Preferred

• Experience in media, streaming, or multi-format content analytics
• Familiarity with COPPA compliance, children's data privacy regulations, and the analytics constraints that apply to platforms serving users under 13. Familiarity with investor-grade subscription metrics and financial modeling
• Proficiency in Python or R
• Experience with GA4, AppsFlyer, Amplitude, Mixpanel, or similar tools
• Familiarity with DBT or data modeling and transformation tools
• Experience with Snowflake or a comparable cloud data warehouse
• Hands-on experience with multi-touch marketing attribution in a subscription context

Nice to Have

• Background in faith-based, family, or children's media
• Experience building analytics frameworks for new business models before launch

Our Values

• Bias for Action: We take initiative and make decisions quickly
• Curious, not Content: We are eager to learn and innovate
• Grit & Resilience: We persevere and follow through on our commitments
• Rigorous Intentionality: We pay attention to details and understand the "why" behind our work
• Think Like Owners: We are resourceful and take wise risks
• Mutual Blessing: We operate generously on behalf of others
• Trust Builders: We gain confidence through honesty, integrity, and authenticity
• Adapt & Flex: We operate effectively in uncertain situations

Location

Nashville, TN preferred. Open to remote for the right candidate, with regular travel to Nashville for quarterly planning and team collaboration.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus
• Equity package
• Comprehensive benefits
• Professional development opportunities, including key industry conferences and leadership development programs

Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.

To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.

Join us in building something that matters — and helping millions of kids and families experience Jesus every day.

WORKING AT THE MLC

The MLC is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

WHO WE ARE

The Mechanical Licensing Collective (The MLC) is a nonprofit organization designated by the U.S. Copyright Office to administer blanket mechanical licenses for digital music services in the United States. Our mission is to ensure songwriters, composers, and music publishers are accurately compensated for the use of their music.

Operating at the intersection of music, data, and technology, we process billions of usage records, match them to the correct musical works, and distribute royalties with accuracy and transparency. As we continue to grow, we are building scalable data platforms and workflows that power the future of digital music licensing.

THE ROLE

As a SQL Engineer / Data Analyst, you will play a critical role in designing, building, and maintaining scalable data solutions that power usage and royalty processing, reporting, and internal analytics. You’ll work closely with Data Platform, Engineering, Finance, and Member Experience teams to ensure data integrity, accessibility, and performance across systems.

This role is ideal for someone who enjoys working with complex datasets, optimizing queries for performance, and building reliable data pipelines that directly support business-critical operations.

Preference to individuals in Eastern and Central Time Zone to accommodate for UK team member collaboration.

QUALIFICATIONS

Required

· 3+ years of experience writing complex SQL queries in a production environment

· Strong experience with relational databases (e.g., PostgreSQL, Oracle)

· Proven ability to optimize queries and improve database performance

· Experience working with large, complex datasets

· Strong problem-solving skills and attention to detail

· Ability to communicate technical concepts to non-technical stakeholders

Preferred

· Experience with cloud data platforms (AWS Athena, Metabase, or similar)

· Familiarity with ETL/ELT processes and data pipeline concepts

· Experience supporting financial, royalty, or transactional data systems

· Understanding of data modeling concepts (star schema, normalization, etc.)

ESSENTIAL RESPONSIBILITIES

AS A MEMBER OF THE TECH TEAM, YOU WILL:

· Design, develop, and maintain complex SQL queries, stored procedures, and views to support business operations and reporting

· Optimize database performance through query tuning, indexing strategies, and execution plan analysis

· Partner with Data Engineers and Analytics teams to support data pipelines and transformations across platforms (e.g., AWS Athena, Metabase, or similar)

· Support royalty processing workflows by ensuring accuracy, consistency, and timeliness of data outputs

· Collaborate with cross-functional stakeholders (Finance, Rights Management, Member Experience) to translate business requirements into scalable data solutions

· Troubleshoot data discrepancies and implement long-term fixes to improve data quality

· Contribute to data governance, documentation, and best practices across the data ecosystem

· Assist in building and maintaining reporting datasets for internal and external stakeholders

· Data quality and validation frameworks to ensure accuracy