This position is responsible for processing all release of information (ROI) , specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This is an intermediate level position with at least 1 year related HIM experience. 

Position Highlights

This is an Onsite Role in Naples, FL 

• Full Time: Mon-Friday 8:00am-5:00pm EST
• Assist patient walk-ins
• Answer phones
• Manage faxes, open mail, data entry
• Release of Information processing
• Clerical duties such as: copying/scanning of medical records 
• Ability working in a high-volume environment.
• Documenting information in multiple platforms using two computer monitors. 
• Proficient in Microsoft office (including Word and Excel)
• Monitoring and Managing Queue's

Preferred Skills

• Multitasking
• Customer service experience
• Release of Information Experience 
• Healthcare experience
• Data entry

We offer: 

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) 
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. 
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes. 
• Assist with additional work duties or responsibilities as evident or required.
• Enhanced need for attention to detail for medical records.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• May schedules pick-ups.
• Assist with training associates in the HIS positions.
• Generates reports for manager or facility as directed.
• Must exceed level 1 productivity expectations as outlined at specific site.
• Participates in project teams and committees to advance operational Strategies and initiatives as needed.
• Mentor HIS staff for further professional development.
• Inform senior leadership of issues, opportunities or challenges.
• Assist throughout the region with training, mentoring and/or coverage as needed.
• Participate and assist with onboarding activities for new employees.
• Assist with Quality Assurance tasks as directed by management.
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
• Leads training sessions for timely staff development.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• 1-year Health Information related experience.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Presentation skills for small group settings.
• Forward thinking and ability to problem solve.

Bonus points if:

• 2+ year Health Information related experience.
• Meets and/or exceeds Company’s Productivity Standards.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

We're Looking for PTAs Who Want More Freedom, Flexibility, and Fulfillment

Are you a Physical Therapist Assistant, PTA who wants to make a real difference - without being tied down by a rigid schedule or endless paperwork? Home health is the setting for you.

At InHome Therapy, we put therapists first. That means more support, better tools, and a schedule that actually works for you.

We're currently hiring home health PTAs in and around Naples treating the adult and geriatric population. Apply now or text Sunny directly at 512-885-3525 for a casual conversation about the role.

What's Awesome About This Job

• We bring the patients to you - steady referrals through our agency partner network
• Pick your own hours - build your schedule around patient needs
• IHT Clinical Excellence Bonus - earn additional weekly pay based on visit complexity and volume
• Mileage reimbursement – plus tools to reduce windshield time
• Tablet, data plan, and supplies provided
• Paid training and ongoing mentorship
• Concierge-level clinical and administrative support
• Room to grow - leadership opportunities and career advancement

What You'll Do

• Provide home care therapy under the supervision of a PT
• Visit adult and geriatric patients in their homes and help them regain strength and function
• Complete accurate and timely therapy documentation (training provided)
• Be the best part of someone’s day!

Visit Expectations

• Full-time assistants typically complete 28 or more visits per week, with most completing around 30
• Part-time: visit expectations are flexible; most part-time assistants complete 15 or more visits per week

Compensation

This position is paid on a per-visit basis. The visit rate for this role ranges from $45-53 per visit. Other visit types are compensated at different rates. Final compensation is based on experience, qualifications, and internal equity.

What You'll Need

• Active PTA license in good standing
• BLS CPR certification
• Reliable transportation
• Basic comfort with technology - email, texting, EMR systems (training provided)

Let's keep it casual - text or apply to start the conversation.

Sunny- 512-885-3525 or sbranham@inhometherapy.com

#IHTA #InHomeTherapy #homehealth #Homecare #eldercare #PTAjobs #HomeHealthTherapy #PTAJobs #NaplesPTA

Benefits eligibility varies based on employment status and weekly hours worked. Some full-time roles are eligible for medical benefits only; others are eligible for both medical benefits and PTO. Eligible employees may participate in IHT's 401(k) plan after meeting age and service requirements. Additional offerings may include dental, vision, life and disability coverage, voluntary supplemental insurance options, and a company-paid Employee Assistance Program (EAP).