WHAT IS BOX?

Box は、クラウドコンテンツマネジメント市場におけるリーディングカンパニーです。私たちのミッションは「Powering how the world works together」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフローなどを提供することにより、顧客のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、顧客のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box は Fortune500 の 67％を含む、グローバルで 100,000 社以上の企業に製品提供しています。

WHY BOX NEEDS YOU

K.K. Box Japan は Box Inc.の日本支社として 2014 年 5 月に設立され、急成長し続けています。私たちはさらに Box を広め、ともに成長を促進していただくことができる人材を求めております。このポジションでは日本のカスタマーサクセスマネージャーチームの一員として、顧客との関係構築、利用促進、満足度の向上、契約維持などに責任を持って業務を行なっていただきます。

WHAT YOU'LL DO

• 強固な関係構築、製品知識、計画、実行を通じて、Box のトップ顧客およびエンタープライズ顧客に対するすべての販売後の活動を管理する
• Box 製品について深く理解し、顧客に対してビジネスニーズに最も適した機能・特徴を説明する
• 導入、チェンジマネジメント、定着、活用の計画作成と実行
• 顧客との定例会議、四半期ヘルスチェックを含む戦略的なレビューなどによるリテンション率向上
• 解約リスクやヘルススコアを管理し、リスクを除く活動を積極的に行う
• 営業およびプロフェッショナルサービス部門と連携し、Box を各顧客のコアアーキテクチャの一部にするための計画を策定する
• プロダクトおよびエンジニアリング部門と連携し、機能要望や不具合の特定とフォローアップを実施する
• 顧客の声を代表する立場として機能し、社内へフィードバックを提供する

WHO YOU ARE

• IT 業界における 3 年以上のアカウントマネジメントの経験
• 顧客と密に連携し、Box に対する満足度を高め、信頼を得ることができる
• 限定的な関係構築だけではなく、複数の顧客と接点を持つことができる
• 基本的な技術知識を有し、顧客からの質問に回答することができる
• 斬新なアイデアとエネルギーを持ち、チームプレーができる
• コンサルティング経験、マーケティング経験があれば尚可
• Salesforce や Zendesk、その他の SaaS の業務利用経験があれば尚可
• 英語力があれば尚可（本社との連携のため）

EQUAL OPPORTUNITY

本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Box では、Diversity&Inclusion を促進するために、大局的なアプローチで採用活動を行っています。みなさまのご応募をお待ちいたしております。私たちはすべての人に等しく機会を提供しており、多様性を尊重しています。人種、宗教、肌の色、国籍、性別、性的指向、年齢、配偶者の有無、退役軍人、身体障害の有無 等による差別は行いません。ご応募に際する個人情報の保護については、当社の Personnel Privacy Notice をご確認ください。

Oversee the construction of business infrastructure for Entry Into Service (EIS), ensure conformity with operational regulations, and establish the customer support structure. This role is responsible for negotiations with authorities (such as the Ministry of Land, Infrastructure, Transport and Tourism), leading the operational aspects of Type Certification, and guaranteeing operational compliance for development aircraft test flights. Additionally, the role acts as a company-wide Project Management Office (PMO) to lead business plan progress management and organizational consensus building.

What You'll Do

1. Project Management & Operation Setup

• Formulate company-wide milestone plans for the commencement of commercial operations and manage progress (PMO function).
• Promote issue extraction, coordination, and decision-making across departments regarding the construction of operations.
• Formulate strategies and direct execution regarding the establishment of the flight operations business.

2. Regulatory Affairs & Development Compliance

• Investigate and examine Aviation Law (including ministerial ordinances and regulations), analyze the impact on business and development, and formulate response policies.
• Oversee external negotiations and adjustments with authorities regarding legal revisions necessary for commencing operations.
• [Development Aircraft Support] Formulate operational methods for testing and demonstration flights of development aircraft, and define requirements and confirm conformity for legally required onboard equipment.
• Create and obtain approval for the Aircraft Flight Manual (AFM) based on F03 (Conformity Certification Plan) during Type Certification (TC) activities.

3. Training & Flight Standards

• Set crew training requirements and obtain certification through Flight Standardization Board (FSB) activities.
• Manufacture, obtain certification for, and maintain/manage flight simulators and training devices.
• Develop courseware and curricula necessary for pilot training.
• Investigate and examine next-generation air traffic control and flight operation methods.

4. Customer Support & Technical Services

• Create and manage technical publications (manuals) and establish the dispatch structure for Field Service Representatives (FSR).
• Provide crew and mechanic training programs for customers (airlines, etc.).
• Establish support for aircraft delivery and post-entry-into-service parts supply support systems (supply chain coordination).
• Provide feedback to design and development teams from operational and maintenance perspectives through Aircraft Evaluation Group (AEG) activities.

5. Internal Communication

• Disseminate information regarding legal revisions internally and conduct awareness activities for related departments.
• Foster a culture of regulatory compliance and manage stakeholders

What We're Looking For

•  Experience: Over 10 years of professional experience. Of this, at least 5 years must be senior management experience in the aviation industry (commercial airlines, emerging aviation mobility companies, etc.) related to flight standards, regulatory compliance, training, or technical support.
• Regulatory Knowledge: Deep knowledge and practical experience regarding Aviation Law, subordinate ministerial ordinances, and negotiations with aviation authorities.
• Project Management: A proven track record of leading and successfully completing large-scale cross-functional projects.
• Technical Processes: Knowledge of specialized processes in operational preparation, such as FSB/AEG activities and Type Certification (particularly F03/AFM).
• Education: Bachelor’s degree or higher (Engineering, Aeronautics, Business Administration, or related fields)

Skills for Collaborative Success:

• An individual who thinks proactively and can advance tasks in consultation with their supervisor.
• A proactive person with the initiative to engage and drive progress on the ground.
• Someone who can communicate smoothly with stakeholders.
• An individual with strong problem-solving skills, logical thinking, and execution capabilities.
• A flexible individual who can adapt approaches based on the situation, not limited by past successes or precedents.
• Someone capable of incorporating others' opinions and ideas while driving tasks towards achieving objectives.
• A person with a great personality, proactive in communication with stakeholders, and a positive attitude towards work.

Type of Employment

• Permanent Employee or Contract Employee
• Probationary period: 6 month

Place of Employment

• Tokyo Office: Hirakawacho Front Building 3F, 1-3-13 Hirakawacho, Chiyoda-ku, Tokyo
  • Measures to Prevent Secondhand Smoke:No smoking on the premises
• Nagoya Airport Office: Nagoya Airport Terminal Building 2nd floor, Toyoba, Toyoyama-Cho, Nishikasugai, Aichi Prefecture
  • Measures to Prevent Secondhand Smoke: Smoking Room Provided
• Initial work locations will be determined based on your preference.
  • If your initial location is the Tokyo Office, the role will primarily be remote.
• Please note that business travel may be required as needed.
• Scope of Change: Places determined by the Company (including places where telework is performed)

Working Hours

• Managerial Supervisors
• Basic working hours: Start 9:00　End 18:00（Including 1hour break time）

Holidays

• 115 days off per year（Saturday / Sundays / Newyear holidays（12/29～1/3） / Company designated holidays）
• Annual paid leave
• Refresh leave (Granted after 1, 3, 4, 5 years of service)

Salary

• Estimated Annual Salary: JPY 11,000,000 - JPY 16,000,000
• Monthly Salary: JPY 917,000 - JPY 1,334,000
  • Includes fixed overtime pay for 20 hours, amounting to JPY 27,710 - JPY 38,855
    *Additional overtime pay will be provided for hours exceeding the fixed overtime.
• To be determined based on skills, experience, and abilities

Expenses

• Commuting allowance, business trip allowance, moving allowance, etc.
• Relocation Packages
  *There are some conditions.

Social Insurance

• Health insurance
• Employee pension (according to Japan standards)
• Employment insurance
• Worker’s accident compensation insurance

Scope of Work Change

• Reassignment may occur to any other work.