As an Account Manager you will support the growth of Jumia by managing a portfolio of mid-sized vendors. Your primary focus will be on delivering the key commercial pillars: stock availability, assortment expansion, competitive pricing, and high-quality content. You will work closely with the category and operations teams to ensure your accounts perform and grow within the Jumia platform.

This role is an excellent starting point for a future Key Account Manager career path, offering strong learning and development opportunities within a fast-paced e-commerce environment.

What you will be doing

• Manage and grow a portfolio of vendors on the Jumia platform.
• Execute flawlessly on the four commercial pillars:
  • Stock: Ensure availability and minimize out-of-stock through regular checks and coordination with vendors.
  • Assortment: Identify and upload missing products to ensure relevant and competitive offering.
  • Price: Monitor pricing to ensure competitiveness in the market.
  • Content: Review and improve product content (titles, images, descriptions, filters).
• Ensure timely execution of vendor campaigns, promotions, and onsite visibility.
• Build regular performance reports and communicate action plans with vendors..
• Support vendors in using the Jumia Vendor Center and tools to improve performance.
• Coordinate with operations, content, and pricing teams to troubleshoot and optimize day-to-day execution.
• Track and report on key KPIs: number of live SKUs, availability rate, price index, and content quality score.
• Promote and sell Sponsored Products and other advertising solutions to vendors in your portfolio to help them increase visibility and sales on the platform
• Learn and adopt best practices from senior team members, actively participating in team reviews and trainings.

What we are looking for

• 3 years of experience in sales, retail, account management, or e-commerce.
• Strong communication and interpersonal skills, both in French and English (English is mandatory).
• Strong motivation to grow in commercial roles and learn account management skills.
• Graduate of a business or engineering school (or equivalent).
• Passion for the category and strong awareness of market trends and consumer needs.
• Excellent attention to detail, especially in managing data and content.
• Analytical mindset: comfortable with Excel and dashboards to track performance.
• Self-driven, well-organized, and eager to work in a fast-paced, high-growth environment.
• Exceptional interpersonal and influencing skills: able to build trust, rally teams, and drive alignment internally and externally.
• Ability to thrive in a fast-paced, performance-driven and highly competitive environment.

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, we would also like to give you full visibility into the recruitment process, which will consist of two main stages:

1. HR Meeting

2. Business Meeting #1 with your potential manager

The deadline for submitting your application is April 17th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.

We are seeking a Data Operations Analyst to support Numerix SaaS clients by monitoring market data generation processes used by Numerix Financial Systems to ensure the integrity and the quality of market data as part of Numerix Data Management (NXDM) framework. This role involves technical and functional support, incident management, and coordination with clients and internal teams (P&E, PS, etc.), contributing directly to operational excellence and client satisfaction. 

This role sits at the intersection of market finance and technology, requiring a strong process oriented mindset with familiarity on market finance concepts to support risk analytics, to ensure flawless execution of workflows reporting generation and delivery.  It demands technical curiosity, good to strong troubleshooting skills, and ownership to deliver operational excellence for our SaaS clients in a dynamic, fast-paced environment.

 
What You'll Do:

• Define, implement, and execute standard operating procedures for Numerix clients’ market data operation processes. 
• Perform daily monitoring and verification of market data deliveries—including scheduled intraday and end-of-day snapshots for multiple clients—by checking the success or failure of runs, batch processes, and data feeds to ensure operational integrity and SLA compliance. 
• Enhance existing processes through optimization and automation of manual checks. 
• Respond to daily requests for operational support activities related to market data queries, raised by both our clients and internal groups. 
• Monitor, triage, and resolve technical and data quality issues related to Numerix data feeds, escalating to developers, vendors, or other stakeholders as needed. 
• Engage with vendors to address inquiries related to market data availability, delivery, or quality. 
• Coordinate NXDM releases and production patch deployments with clients, and support development teams in executing and validating parallel runs. 
• Act as Incident Manager in accordance with incident management policies for market data incidents, Leading Post-Mortem review and root cause analysis to drive continuous improvement. 
• Assist Numerix clients (financial institutions) with our API platform for market data related issues and queries.
   

What We're Looking For:

• Bachelor’s degree from a leading engineering university, or equivalent professional experience. 
• Good experience in Python for ad-hoc data analysis and automating manual processes. 
• Proficiency in Microsoft Excel; Knowledge of SQL is preferable. 
• Proficiency in Microsoft Excel; practical exposure to SQL is beneficial for the role. 
• Understanding of exchange-traded and OTC derivatives (e.g., forwards, futures, options) across multiple asset classes, including IR, commodities, credit, equities, and FX. Familiarity with financial concepts such as volatility and beta is advantageous.
• Working Knowledge of Cloud Services, ideally AWS (Step Functions, Lambda, EC2, DynamoDB, etc.) is a plus.
• Strong troubleshooting abilities and good English communication skills. 
• Willingness to work in Eastern USA shift hours when required (3:00 PM to 11:30 PM MST). 

 
Extra Credit:

• Understanding of multiple asset classes (IR, Commodities, Credit, Equities, FX). 
• Ability to use Excel, Python and SQL for ad-hoc data analysis and investigation of market data issues.
   

Where You’ll Work:

This is a hybrid role, open to all who reside within a commutable distance from Casablanca, Morocco.  IMPORTANT: The successful candidate must be able and willing to work during USA's Eastern Time Zone (3pm - 11.30pm WET).

An important note on language:

We will only consider CVs written in English. All interviews will be conducted in English, and candidates must demonstrate business fluency in the language.

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.