Help Desk Jobs in Monterrey.
All active Help Desk roles based in Monterrey.
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Senior Software Engineer, Core Experiences - Monterrey, Mexico
Mission
Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.
What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.
Overview
We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.
What You’ll Do
- Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
- Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
- Ship cloud functions, lightweight backend services, and jobs using Kotlin
An Ideal Candidate Should Have
- Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
- Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
- Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
- Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
- Preferred Tech Stack:
- Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform)
- Prior experience with GCP is a plus
What We Offer
- A fast-growing environment where you can help shape the company and product.
- An entrepreneurial-minded team that supports risk, intuition, and hustle.
- A hands-off management approach so you can focus and do your best work.
- An opportunity to make a big impact in a transformative industry.
- Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
- Opportunity to work on a life-changing product that millions of people use.
- Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
- Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
Ingeniero de Calidad de Proveedores - Supplier Quality Engineer - Santa Catarina, Mexico
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Ingeniero de Calidad de Proveedores (Supplier Quality Engineer)
Santa Catarina, Nuevo León (zona Monterrey) | Viajes ocasionales a proveedores
¿Te apasiona trabajar directamente con procesos de manufactura y tener impacto real en la calidad del producto final? En Fictiv buscamos un(a) Ingeniero(a) de Calidad de Proveedores que quiera estar en campo, colaborar con fabricantes y elevar los estándares de calidad en una red en crecimiento en México.
En este rol, serás el enlace clave entre nuestros socios de manufactura y las expectativas del cliente, asegurando que cada pieza cumpla con los más altos estándares desde el origen.
Lo que harás
- Serás el punto de contacto técnico en sitio con proveedores, impulsando mejoras en procesos de manufactura (CNC, lámina, soldadura)
- Evaluarás y habilitarás nuevos socios de manufactura junto con el equipo de Strategic Sourcing
- Liderarás la resolución de no conformidades, guiando análisis de causa raíz y acciones correctivas efectivas
- Ejecutarás auditorías (presenciales y virtuales) para asegurar cumplimiento con estándares de calidad
- Colaborarás con equipos globales (EE.UU., China, India) para compartir mejores prácticas y estandarizar procesos
- Contribuirás activamente a la mejora continua del Sistema de Gestión de Calidad (QMS)
Lo que hace único este rol
- Impacto directo en la experiencia del cliente y en la calidad del producto final
- Alta exposición a procesos reales de manufactura — no es un rol de escritorio
- Oportunidad de crecimiento hacia posiciones de liderazgo dentro del equipo de Calidad en México
Lo que buscamos
- +7 años de experiencia en manufactura: CNC, lámina metálica y/o soldadura
- Experiencia en PPAP, lanzamientos de nuevos productos y documentación de calidad
- Dominio de herramientas core (PFMEA, Plan de Control, estudios de capacidad)
- Experiencia con análisis 8D y resolución de problemas con proveedores
- Capacidad para interpretar dibujos técnicos y GD&T
- Inglés y español avanzados (nivel profesional)
- Perfil autónomo, organizado y orientado a resultados
- Auditor interno ISO 9001 / IATF 16949 (deseable)
Qué puedes esperar
- Colaboración con una red global de manufactura
- Trabajo híbrido entre campo y remoto
- Un entorno dinámico donde tus ideas realmente se implementan
Supplier Quality Engineer
Santa Catarina, Nuevo León (Monterrey area), Mexico | Occasional travel to suppliers
Are you energized by working hands-on with manufacturing processes and making a tangible impact on product quality? At Fictiv, we’re looking for a Supplier Quality Engineer to partner closely with manufacturers and elevate quality standards across a growing supplier network in Mexico.
In this role, you’ll act as the critical link between our manufacturing partners and customer expectations—ensuring every part meets high-quality standards from the source.
What you’ll do
- Serve as the on-site technical quality contact for suppliers, driving process improvements in CNC machining, sheet metal, and welding
- Qualify and onboard new manufacturing partners in collaboration with the Strategic Sourcing team
- Lead nonconformance resolution by coaching suppliers on root cause analysis and corrective actions
- Conduct on-site and remote (virtual) audits to ensure compliance with quality standards
- Partner with global teams (US, China, India) to share best practices and standardize processes
- Actively contribute to continuous improvement of the Quality Management System (QMS)
What makes this role different
- Direct impact on customer satisfaction and delivered product quality
- Highly hands-on—this is not a desk-only role
- Clear path to grow into a Quality leadership position in Mexico
What we’re looking for
- 7+ years of experience in manufacturing (CNC machining, sheet metal, welding)
- Experience with PPAP, new product introduction, and quality documentation
- Strong knowledge of core quality tools (PFMEA, Control Plan, capability studies)
- Experience reviewing 8D reports and working directly with suppliers
- Ability to read and interpret technical drawings with GD&T
- Professional fluency in English and Spanish
- Self-driven, organized, and able to work independently
- Internal Auditor certification (ISO 9001 / IATF 16949) is a plus
What you can expect
- Exposure to a global manufacturing ecosystem
- A mix of on-site supplier engagement and remote collaboration
- A fast-paced environment where your ideas drive real change
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Ready to apply?
Apply to Fictiv
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Ingeniero de Calidad (Quality Engineer)
Ubicación: Santa Catarina, Nuevo León (Área Metropolitana de Monterrey, México)
Descripción del Puesto
El Ingeniero de Calidad (QE) es responsable de asegurar que los productos, procesos y sistemas cumplan con los estándares establecidos de calidad, seguridad y normatividad. Este rol combina principios de ingeniería con gestión de calidad para prevenir defectos, mejorar la eficiencia y garantizar el cumplimiento.
El QE se enfoca tanto en el aseguramiento de la calidad (prevención) como en el control de calidad (detección), trabajando de forma cercana con equipos internos, proveedores y clientes.
Como parte del crecimiento del equipo de Calidad en México, tendrás la oportunidad de demostrar habilidades de liderazgo y posicionarte para futuras oportunidades de crecimiento dentro del equipo.
Reportarás al Líder de Calidad para México.
Responsabilidades
- Desarrollar e implementar estándares de calidad, procedimientos de inspección y protocolos de prueba.
- Monitorear procesos productivos, realizar auditorías y ejecutar análisis de causa raíz (5 Whys, Ishikawa, FMEA).
- Analizar datos utilizando métodos estadísticos (SPC, estudios de capacidad) para identificar variaciones y mejorar procesos.
- Gestionar no conformidades, acciones correctivas y preventivas (CAPA) y calidad de proveedores.
- Colaborar con equipos de diseño, producción e ingeniería en lanzamientos de nuevos productos (NPI).
- Preparar documentación, liderar auditorías y dar soporte a requerimientos de clientes (PPAP, FAI).
- Mantener actualizada la documentación y contribuir activamente al Sistema de Gestión de Calidad (QMS).
Áreas Clave de Responsabilidad
- Resolución de no conformidades con clientes mediante reportes 8D y coaching a socios de manufactura.
- Impulsar la mejora continua en colaboración con Strategic Sourcing y socios de manufactura.
- Fortalecer el sistema de gestión de calidad para reducir defectos y aumentar la confianza del cliente.
- Colaborar con equipos globales (China, India y EE.UU.) para estandarizar mejores prácticas.
- Realizar inspecciones en sitio con proveedores y evaluaciones internas.
- Gestionar aprobaciones de cliente para nuevos productos (PPAP).
Requisitos
- Mínimo 7 años de experiencia en procesos de lámina metálica, soldadura y maquinado CNC.
- Experiencia en documentación PPAP y lanzamientos de nuevos productos.
- Conocimiento de Core Tools (PFMEA, Plan de Control, Estudios de Capacidad).
- Dominio de inglés y español a nivel profesional.
- Excelentes habilidades de comunicación verbal y escrita.
- Capacidad de autogestión, organización y cumplimiento de tiempos.
- Experiencia en interpretación de planos y GD&T.
- Experiencia en elaboración de reportes 8D.
- Auditor interno de calidad (ISO 9001:2015 / IATF 16949) – deseable.
- Experiencia en inspección con equipos de medición.
Condiciones de Trabajo
- Trabajo principalmente en computadora durante la jornada laboral.
- Disponibilidad para viajar hasta un 10%.
Quality Engineer
Location: Santa Catarina, Nuevo León (Monterrey Metropolitan Area, Mexico)
Job Description
The Quality Engineer (QE) is responsible for ensuring that products, processes, and systems meet established quality, safety, and regulatory standards. This role blends engineering principles with quality management to prevent defects, improve efficiency, and maintain compliance.
The QE focuses on both quality assurance (prevention) and quality control (detection), working closely with internal teams, suppliers, and customers.
As the Mexico Quality Team continues to grow, you will have the opportunity to demonstrate leadership capabilities and position yourself for future advancement into a Quality leadership role.
You will report to the Quality Leader for Mexico.
Responsibilities
- Develop and implement quality standards, inspection procedures, and testing protocols.
- Monitor production processes, conduct audits, and perform root cause analysis (5 Whys, Fishbone, FMEA).
- Analyze data using statistical methods (SPC, capability studies) to drive process improvements.
- Manage non-conformances, corrective and preventive actions (CAPA), and supplier quality.
- Collaborate with design, production, and engineering teams on new product introductions (NPI).
- Prepare documentation, host audits, and support customer requirements (PPAP, FAI).
- Maintain updated documentation and contribute to the Quality Management System (QMS).
Key Areas of Responsibility
- Resolve customer non-conformances using 8D reports and coach manufacturing partners on root cause analysis.
- Drive continuous improvement initiatives with sourcing and manufacturing partners.
- Strengthen the quality management system to reduce defect rates and improve customer confidence.
- Collaborate with global counterparts (China, India, US) to standardize best practices.
- Perform on-site inspections at manufacturing partners and internal inspections.
- Support customer approvals for new product introductions (PPAP).
Qualifications
- Minimum 7 years of experience in sheet metal, welding, and CNC machining processes.
- Experience with PPAP documentation and new product launches.
- Knowledge of Core Tools (PFMEA, Control Plan, Capability Studies).
- Fluency in English and Spanish.
- Strong verbal and written communication skills.
- Self-starter with strong time management skills and ability to work independently.
- Strong ability to read and interpret technical drawings with GD&T.
- Experience preparing 8D reports.
- Internal Quality Auditor certification (ISO 9001:2015 / IATF 16949) – preferred.
- Experience with inspection using measurement equipment.
Work Conditions
- Primarily desk/computer-based work.
- Travel required up to 10%.
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Ready to apply?
Apply to Fictiv