Responsibilities

We are looking for an exceptional Sr. Technical Consultant (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices, working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role; candidates based anywhere in India are welcome to apply! In this role, your responsibilities would include:

• Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly   

• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

• Sharing best practices from a business and technical perspective, related to deployment models and governance structures

• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

• Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

• Becoming a trusted customer advisor and a customer advocate within Workato

• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

• Prioritizing and delivering an outstanding customer service experience to Workato customers

• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of hands-on experience in solutions and implementation consulting

• Knowledge and understanding of integrations and system design principles

• Good understanding of technology and industry trends, especially in the app integration space

• Demonstrated implementation of quality integration solutions by applying best practices 

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

• Demonstrated ability to create quality technical documentation 

• Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

• Experience with OEM or embedded SaaS solutions is a plus 

• Experience embedding third-party integrations or iFrames into web app is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

#LI-NJ1

(REQ ID: 2537)

At Varicent, we’re driven by the belief that great people power great companies. As our Senior Software Developer, GenAI, you’ll contribute to building and scaling production-grade AI systems that directly impact how our customers use and experience our products.

You’ll contribute to the delivery of GenAI-powered features, collaborate closely with technical leads, and play a key role in maintaining technical quality, reliability, and scalability across a core product area. This role is ideal for a strong individual contributor who enjoys hands-on development, learning new technologies, and turning ideas into high-quality production systems.

Overview
• Build and improve AI-enabled product features from prototype to production. You’ll work within an end-to-end engineering team that owns build quality, release readiness, and ongoing improvements.

What You’ll Do:
• Build and maintain product features and supporting backend components, including services, integrations, and internal workflows.
• Write production-ready code and lightweight prototypes to validate ideas quickly.
• Create automated tests and proactively fix issues to keep releases stable, as engineers own quality without a dedicated QA function.
• Support proof-of-concepts and experiments by setting up test cases, reviewing results, and improving areas where quality is weak.
• Document systems and workflows so others can run, maintain, and extend what you build.

GenAI Competencies You’ll Practice:
• Translate business problems into clear AI tasks and implement end-to-end solutions with guidance from technical leads.
• Prepare and maintain data and test cases used to measure output quality.
• Apply common AI application patterns such as prompting, using internal knowledge sources, and calling external tools or APIs.
• Measure quality using repeatable evaluation methods, including automated checks and structured human review when required.
• Contribute to production readiness through versioning, monitoring, basic performance and cost awareness, and usage tracking.
• Follow privacy, security, and compliance requirements in collaboration with Legal and Security teams.

How We Work:
• We balance exploration with delivery — test ideas quickly, then productionize what works.
• “Done” means quality goals are met, followed by continuous improvement in accuracy, cost, and performance.
• The team owns systems end-to-end, including build, release, and operational reliability.

What You Bring:
• 4+ years of overall software engineering experience, with at least 2+ years building and shipping production systems in product teams.
• 4+ years of hands-on technical experience writing production-quality code.
• Strong software engineering fundamentals, including system design and scalable architecture.
• Proficiency in Python and/or TypeScript (or similar), building APIs, services, and data pipelines.
• Experience with cloud platforms (AWS, GCP, or Azure), CI/CD pipelines, automated testing, and observability.
• An experimentation mindset — able to define metrics, build evaluation frameworks, and iterate quickly in ambiguous problem spaces.
• Strong interest in learning and applying GenAI technologies in practical, production environments.

Nice to Have:
• Hands-on experience with GenAI/LLMs, including prompt engineering, retrieval/RAG, embeddings, tool or function calling, fine-tuning, or evaluation pipelines.
• Familiarity with LLMOps practices such as experiment tracking, version control for prompts or models, and cost or latency optimization.
• Experience with tools such as LangChain/LangGraph, OpenAI, Anthropic, Azure OpenAI, and vector databases like Pinecone, FAISS, or Milvus.
• Contributions to open source, technical blogs, or conference talks.

Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

 Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.