We are looking for a Principal Specialist Sales Engineer to join our Healthcare Zero Trust Branch team. This is a remote role, reporting to the Director of Specialists Solutions Architects. The Speciality Sales team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. We're looking for an experienced Senior Sales Engineer to join our Exposure Management team.

What you’ll do (Role Expectations)

• Create and deliver technical product presentations to prospective customers
• Gather customer technical requirements to ensure proposed solutions will meet customer goals and needs
• Lead product evaluations and custom product configurations
• Design evaluation test plans with customers and guide the process to successful outcomes

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner and your passion for the mission fuels your bias for action, allowing you to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed and build deep empathy for the customer to anchor your decisions in solving their real-world problems.
• You are resilient and adaptable, viewing change as an opportunity and maintaining composure and focus in high-pressure situations.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s Degree in Technology, a related field, or equivalent professional experience
• 10+ years of experience in Sales Engineering, Solutions Consulting, or Solutions Architect
• Proven experience selling network security technologies (SD-WAN, routing protocols, SWG, routing, proxies, firewalls, SSL/IPsec, VPNs, DLP, and end-user monitoring)

What Will Make You Stand Out (Preferred Qualifications)

• Industry standard certifications such as CISSP, CCNA, Network+, CCNP, CCIE, or Security+
• Deep understanding of complex, multi-year sales cycles and expertise in value-based storytelling

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Systems Engineer (Expert-Level)

TS/SCI Clearance REQUIRED

Overall Assignment Description: 

Expert-level Systems Engineers assist in leading engineering teams in taking a multi-discipline approach to requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG) and Federal Agencies to ensure timely and accurate GEOINT.

Duties may include:

• Assists the Government in directing requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG) and Federal Agencies.
• Assists with the planning, analysis/traceability of user requirements, architectures traceability, procedures, and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations.
• Advises the Government on proposed changes to the solutions designs based on analysis of requirements and new technology.
• Assists the Government in the capture and translation of mission and customer requirements/needs into systems/capability requirements and solutions.
• Supports the analyses and allocation of requirements to systems architecture components and executing programs.
• Assists the Government in performing systems integration activities.
• Assist in leading Analysis of Alternatives (AoAs), Course of Actions (CoAs), Trade Studies, and Engineering Assessments.
• Assists the Government in strategic technical planning, project management, performance engineering, risk management and interface design.
• Provides expert advice to the Government in the areas of relating vision, strategy, plans, needs, requirements, and process and capability developments.
• Operates at the level of integrating multiple Major Systems Acquisitions across organizational, agency, department, and governmental/national boundaries.
• Oversees and coordinates the work of Senior-, Mid-, and Junior-level contractor Systems Engineers.

Skills and Experience:

Required:

• Bachelor’s degree or higher in Systems Engineering or in a related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree program, or related equivalent additional experience.
• Expert-level experience working in government or industry in relevant work areas including: DoD/IC Acquisition Process, Requirements Process, PPBES Process or systems engineering of large complex System of Systems or Service Oriented Architecture environments residing in cloud, on premise, or hybrid infrastructures.
• Experience with and strong understanding of systems engineering lifecycle.
• Experience with Cloud Computing and/or Spectral Science

Experience/Background/Skills:

• Knowledge of NGA and NRO mission, workflow, systems/segments, and interfaces.
• Self-starter - actively seeks out and assembles the appropriate parties to discover technical specifications or work-out technical issues.
• Experienced in leading integration efforts across multiple segments/systems.
• Experienced with assessing segment/system technical impacts across multiple organizations when integrating technical capabilities into the Enterprise.
• Experienced with determining and resolving inconsistencies with enterprise-level interfaces based on system documentation or acquired technical knowledge.
• Experience collecting, collating, and distilling highly technical information into meeting agendas, charts, reports, talking points, or other materials to communicate technical and programmatic progress.
• Experience identifying and tracking technical, schedule, and budgetary risks.
• Working knowledge of Agile and Digital Engineering processes and tools.

 Duties:

• Oversees the work of Senior-, Mid-, and Junior-level contractor Systems Integrators in a collaborative manner.
• Provides proactive programmatic and technical support.  
• Lead coordination and collaboration with multiple segments/systems to ensure clear understanding of technical requirements, and that appropriate development, testing and transition activities complete successfully and on schedule.
• Identify and track the critical path of development activities, identify and track action items.
• Consolidate, de-conflict, and help prioritize existing and future requirements across development efforts, integrators, partners, and other stakeholders.
• Identify programmatic and technical risks to the program.  Work with client lead to mitigate and address these risks.
• Interface with client to understand and draft responses to upcoming data calls and briefing packages.
• Interface with stakeholders, both formally on behalf of the client and informally, to understand current and future requirements.
• Assist in the development of technical strategy.  Coordinate and track new and existing requirements, define trades and help define the client's technical direction.
• Assist with development and coordination of program roadmaps.

Desired:

• Master’s degree or higher in Systems Engineering or in a related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree program.
• Working knowledge of Model-Based Systems Engineering, processes, tools and languages.
• Software Development Framework certification.
• INCOSE Expert Systems engineering Professional (ESEP) certification.
• Licensure as a professional engineer.
• Membership or leadership participation in any of the following professional organizations:
  • ACSM
  • ASCE
  • ASPRS
  • OGC
  • SAREM
  • USGIF
• Extensive work experience in the field of geospatial intelligence.
• Experience engineering solutions using Cloud-based technologies.
• Experience engineering solutions using structured and unstructured Big Data.
• Experience engineering solutions using Automation, Augmentation and Artificial Intelligence technologies.
• Demonstrated expertise in photogrammetry, remote sensing, image science, information sciences, geographic information systems, geomatics, or related fields.
• Demonstrated knowledge of the current NSG/ASG and NRO enterprises.
• Previous NGA and/or NSG/ASG program/project work experience.

Previous IC or DoD program/project work experience.

Systems Engineer (Expert-Level)

Location: St. Louis, MO

Clearance: Active TS/SCI Required

Overall Assignment Description:

Expert-level Systems Engineers assist in leading engineering teams in taking a multi-discipline approach to requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG) and Federal Agencies to ensure timely and accurate GEOINT.

Duties may include:

• Assists the Government in directing requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability and analysis across the National System of Geospatial-intelligence (NSG), Allied System of Geospatial-intelligence (ASG) and Federal Agencies.
• Assists with the planning, analysis/traceability of user requirements, architectures traceability, procedures, and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations.
• Advises the Government on proposed changes to the solutions designs based on analysis of requirements and new technology.
• Assists the Government in the capture and translation of mission and customer requirements/needs into systems/capability requirements and solutions.
• Supports the analyses and allocation of requirements to systems architecture components and executing programs.
• Assists the Government in performing systems integration
• Assist in leading Analysis of Alternatives (AoAs), Course of Actions (CoAs), Trade Studies, and Engineering Assessments.
• Assists the Government in strategic technical planning, project management, performance engineering, risk management and interface design.
• Provides expert advice to the Government in the areas of relating vision, strategy, plans, needs, requirements, and process and capability developments.
• Operates at the level of integrating multiple Major Systems Acquisitions across organizational, agency, department, and governmental/national boundaries.
• Oversees and coordinates the work of Senior-, Mid-, and Junior-level contractor Systems

Skills and Experience:

Required:

• Bachelor’s degree or higher in Systems Engineering or in a related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree program, or related equivalent additional experience of 4 years with no degree or 2 years with a non-STEM degree.
• 18+ years of experience working in government or industry in relevant work areas including: DoD/IC Acquisition Process, Requirements Process, PPBES Process or systems engineering of large complex System of Systems or Service Oriented Architecture environments residing in cloud, on premise, or hybrid infrastructures.
• Experience with and strong understanding of systems engineering
• Demonstrated knowledge of the current NSG/ASG and NRO
• Previous NGA and/or NSG/ASG program/project work
• Previous IC or DoD program/project work
• TS/SCI adjudication or ability to obtain SCI and pass a polygraph.

Desired:

• Master’s degree or higher in Systems Engineering or in a related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree program.
• Working knowledge of Model-Based Systems Engineering, processes, tools and
• Software Development Framework
• INCOSE Expert Systems engineering Professional (ESEP)
• Licensure as a professional
• Membership or leadership participation in any of the following professional organizations:
  • ACSM
  • ASCE
  • ASPRS
  • OGC
  • SAREM
  • USGIF
• Extensive work experience in the field of geospatial
• Experience engineering solutions using Cloud-based
• Experience engineering solutions using structured and unstructured Big
• Experience engineering solutions using Automation, Augmentation and Artificial Intelligence
• Demonstrated expertise in photogrammetry, remote sensing, image science, information sciences, geographic information systems, geomatics, or related fields.

About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners, childcare providers, to launch and grow in-home programs through cutting-edge software, personalized coaching, and responsive support. We also partner with governments to modernize public childcare infrastructure. Our team is small, fast-moving, and deeply motivated by the impact we create in families and communities across the country.

About the Role
We are looking for a Forward Deployed AI Engineer to lead product development on some of the most strategically important initiatives at Wonderschool. You’ll spend your time working directly with customers (traveling as needed), uncovering pain points, and building AI-powered solutions that drive measurable impact across revenue, operational efficiency, and user experience. You’ll act like a founder inside the company: identifying problems, shipping code, driving adoption, and iterating quickly based on what you learn. This role blends engineering, product, operations, and business leadership, and is ideal for someone who has launched products, acquired users, and driven growth independently. You will work closely with our sales, onboarding, and account management teams to automate workflows, build better customer experiences, and unlock new growth.

This role is inspired by best-in-class FDSEs at companies like Palantir and is perfect for builders who love solving real-world problems in the field, not from behind a desk.

What You’ll Do
Work directly with users and internal teams to identify high-leverage problems and ship product solutions. Write production code (approximately 50% of your time) and ship weekly improvements across the customer journey. Use tools like Widesurf, Cursor, and other AI accelerators to increase your velocity and quality of output. Build and deploy AI-powered tooling that eliminates manual effort and improves the experience for providers, parents, and government partners. Automate onboarding flows, proposal generation, reporting processes, and other operational workflows. Own full loops: talk to users, design solutions, write code, test, deploy, and monitor adoption. Prioritize based on business impact and collaborate across teams to drive measurable results.

What Success Looks Like
You uncover user pain points faster than anyone else and consistently ship solutions that address them. You deploy AI-infused internal tools or product experiences that improve core metrics (conversion, retention, revenue). You fully own feedback loops, from discovery to deployment, and iterate rapidly. Internal teams rely on your tools to operate faster and with fewer resources. You’re moving fast, staying close to the customer, and operating with very little hand-holding.

Who You Are
A builder and founder at heart, you’ve started a company, built products that got users, or made revenue independently. Comfortable talking to users weekly and distilling insight into product decisions. Technical enough to ship production code on your own, experience with Python, JavaScript, or similar languages. Experienced using AI/LLMs and developer tools like Windsurf and Cursor to move faster and smarter. Business-minded, you’ve worked in consulting, managed a P&L, or attended business school and know how to prioritize based on ROI. Comfortable operating in ambiguity and energized by a high-trust, high-impact, in-person environment.

Why Join Us
Make a direct impact on families, small business owners, and communities. Operate with founder-like ownership on the company’s most important priorities. Join a small, fast-moving team with a bias for action. Talk to users, ship weekly, and see your work go live and drive real-world outcomes. Help reimagine early education and child care for the modern era.

***The candidates must be located in the EST or CST time zones to be considered for this position***

About The Role & Team

Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers.

The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.

As a Senior Technical Success Manager, Majors (Enterprise), you will:

• Own customer deployment, adoption, and outcomes for a portfolio of 10-20 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
• Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale
  
  

Critical Skills Profile

• Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer.
• Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.

• Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard.
• Ownership of Outcomes Across Portfolio: Responsible for retention across your territory.  Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact.  Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value.   
• Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success.  Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria.
• Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track.
• Curiosity and Self-Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a point of view. This role requires someone who runs toward ambiguity.
• AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.

At a minimum, you need to have:

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
• 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
• 2+ years managing a portfolio of 10+ Majors / Enterprise accounts
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart

• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence everyone from a data engineer to a C-level executive.
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

Nice to have:

• Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
• Background in consulting, solutions delivery, or implementation
• Experience using Amplitude as a practitioner

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Fidelity 401/K 
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion — one focused on psychological safety, empathy, and human connection — that will allow employees of all backgrounds to thrive.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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