The role 

We are seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability.

You will be responsible for deep diagnostics across enterprise server platforms, performing structured root cause analysis, validating failed components, and managing end-to-end warranty replacement processes with OEM vendors. This is a hands-on technical role with direct impact on hardware reliability, SLA performance, and operational scalability.

You will work on-site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet.

You’re welcome to work in our Minnesota location.

Your responsibilities will include: 

• Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components

• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling

• Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents

• Conduct structured root cause analysis and document findings to prevent repeat failures

• Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution

• Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action

• Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability

• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures

• Validate replacement components prior to redeployment into production environments

• Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes

• Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing

We expect you to have: 

• 5+ years of hands-on experience working with enterprise server hardware in a production data center environment

• Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems

• Strong experience performing firmware and BIOS/BMC diagnostics and upgrades

• Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics

• Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent

• Proven experience managing hardware RMA processes and working directly with OEM vendors

• Ability to conduct structured root cause analysis and document technical findings clearly

• Familiarity with hardware monitoring systems and failure trend analysis

• Strong ownership mindset and ability to operate independently in mission-critical environments

• High proficiency in spoken and written English

It will be an added bonus if you have: 

• Experience performing board-level diagnostics and component-level repair (SMD rework)

• Familiarity with data center networking equipment and basic network troubleshooting

• Experience supporting GPU-dense or high-performance compute environments

Valid driver’s license

Compensation

We offer competitive salaries, ranging from $76,800k - $184,300k OTE (On Target Earnings) based on your experience and skills.

About Avandra Imaging

Avandra Imaging's mission is to organize the world's medical images in order to accelerate innovation and unlock patient access to the best care in the world. Avandra is poised to revolutionize healthcare research and innovation by creating the largest indexed data cloud of medical imaging. This platform will unlock unprecedented access to real-world imaging data, essential for biopharma research, medical device innovation, AI model training, and improved patient care. Leveraging its strategic acquisitions, Avandra aims to aggregate and de-identify vast amounts of imaging data, providing frictionless access to this invaluable resource. Avandra has a national footprint of over 5,000 customer integrations and a market share of approximately 70% — this robust infrastructure supports our core business, ensuring continued growth and cash flow to fuel our innovative data cloud platform.

Under the leadership of Founder and CEO Ryan Tarzy, Avandra's experienced team is well-equipped to capitalize on this opportunity. Avandra’s business model centers on generating recurring subscription revenue from its cloud platform, offering indexed, cleansed, and enhanced imaging data to health systems, AI companies, and biopharma firms. The go-to-market strategy focuses initially on data marketplaces to drive near-term sales, with plans to expand direct sales efforts targeting AI/ML companies, medical device firms, and biopharma companies. This strategic approach positions Avandra as a leading player in the competitive landscape, with the potential for substantial growth and international expansion in the coming years.

About the Job

As an AR / AP Specialist at Avandra Imaging, you will support the day-to-day financial operations across multiple operating entities. This role is responsible for executing accounts receivable collections, managing accounts payable, and ensuring accurate cash application and recordkeeping. You will play a critical role in maintaining strong cash flow, financial accuracy, and operational discipline as the company continues to scale.

This is a hands-on, operational role based in Avandra’s Eagan, Minnesota office. The position requires an in-person presence at least four days per week and will serve as the primary on-site accounting support for the location.

What You’ll Do:

• Own accounts receivable collections for Datcard and Sorna, including proactive customer outreach and follow-up
• Apply customer payments accurately in QuickBooks and ensure timely cash application
• Process and record customer check deposits
• Manage accounts payable for Datcard, Sorna, and Connor Group
• Review, code, and process vendor invoices and support timely payment execution
• Maintain accurate and organized financial records in accordance with company standards
• Partner with the Senior Manager and broader finance team to support reporting, close activities, and process improvements
• Serve as the primary on-site accounting presence in the Eagan office

What You’ll Need:

• 3+ years of experience in accounts receivable, accounts payable, or general accounting
• Hands-on experience with cash collections and cash application
• Experience using QuickBooks or similar accounting software
• Strong attention to detail and high standards for accuracy
• Ability to manage multiple priorities and work independently
• Comfortable operating in a fast-paced, growing, multi-entity environment

What You’ll Bring to the Table:

• Ownership & Accountability: Takes responsibility for outcomes and follows through on commitments
• Attention to Detail: Maintains accuracy and organization across financial processes
• Operational Rigor: Brings structure, consistency, and discipline to day-to-day accounting work
• Communication Skills: Communicates clearly with internal stakeholders and external vendors/customers
• Problem Solving: Proactively identifies issues and works collaboratively to resolve them
• Reliability & Integrity: Handles financial information with professionalism and discretion

Benefits & Perks:

• Impact: Play a key role in the financial operations of a growing healthcare technology platform
• Growth: Join a company with strong momentum and long-term growth potential
• Culture: Work alongside a collaborative, experienced leadership team
• Flexibility: Hybrid work model with in-office collaboration
• Benefits: Competitive salary and comprehensive benefits package

Salary Range:

• $55,000 - $70,000 base salary, depending on experience and alignment with role expectations.