Media Manager, Amazon Europe (SharkNinja) 

OVERVIEW: 

The Amazon Marketing Team within SharkNinja drives our products through the Amazon platforms across Europe – from setup, content, optimisation and creative positioning through to driving demand and awareness.  We strive to deliver best in class content and seamless customer journey that translates into high visibility, strong conversion and long term brand growth.    

We’re seeking a strategic and performance-driven Digital Media Manager to own demand generation with the Amazon Advertising eco system.  This role is not about just managing advertising but actively creating solutions and strategies that drive profitable growth.  You’ll take full ownership of Amazon media strategy and execution, partnering with internal teams, cross function teams and agency partners to deliver measurable profitable growth.    

What You'll Do:

• Strategy Development: Own the strategic roadmap for Amazon paid media, aligned with business priorities and growth targets 

• Campaign Management: Plan, launch, and optimise campaigns with agency partners across Amazon DSP, AMS and emerging Amazon formats.  Leverage AMC data to identify customer behaviours, map conversion paths and refine audience targeting.   

• Performance Ownership: End to End accountability for performance across the Amazon Media funnel from awareness to conversion to repurchase.   

• Analytics and Reporting: Obsess over performance dashboards, track KPIs, and translate insights into actionable strategies. Communicate results clearly to stakeholders at all levels. 

• Data Obsessed: Live in the data. Use insights from AMC, Retail Analytics, and internal BI to find opportunities, kill inefficiencies, and scale winners fast. 

• Budget Management: Own and optimise media budgets, ensuring efficiency, growth, and ROI. 

• Conversion Optimization: Partner with content, creative and UX teams to test messaging, imagery, and landing experiences that move the needle. 

• Market and Competitor Intelligence: Stay ahead of market trends, category shifts, and competitor tactics. Actively shape how SharkNinja shows up on Amazon. 

• Agency and Partner Management: Direct external agencies and partners with clarity and accountability. Set clear objectives, KPIs, and performance thresholds. 

• Cross-Functional CollaboraAptostion: Work hand-in-glove with Amazon sales, content, brand, creative, and regional and global media teams to ensure aligned execution and feedback loops. 
• Innovation & Testing: Run a continuous test-and-learn agenda across audiences, creatives, placements, and formats to drive incremental gains.

What You'll Bring: 

• 4-6 years of experience in Amazon Digital Marketing, ideally in a fast-paced, high-growth environment. 

• Deep understanding of Amazon’s advertising ecosystem, including DSP, PPC, Sponsored Ads, and AMC. 

• Proven experience with AMC or working closely with analytics teams to activate data insights into media strategy. 

• High analytical acumen with strong data storytelling skills; able to build a narrative from numbers. 

• Demonstrated success managing substantial budgets and delivering tangible business outcomes. 

• Experienced in briefing, managing and challenging media and creative agencies. 

• Strong project management skills, can juggle multiple priorities and move fast while maintaining accuracy and accountability. 

• Growth mindset, always looking for what’s next, what can be better, and how to move faster. 

• Comfortable in ambiguity and adept at navigating change across markets and platforms. 

• Strong communicator, confident presenting to senior leadership, comfortable translating complexity into clarity. 

Role Overview:

The Senior People Manager acts as the primary People lead for JD Group in Italy, ensuring the seamless integration of global strategies within the local market. This role focuses on adapting and implementing Group-wide People initiatives to fit the Italian retail and HQ landscape. Reporting directly to the Retail Associate Director South Europe, the successful candidate will work in close partnership with UK/EU-based Centers of Excellence (COEs) to deliver a high-quality, proactive People service that ensures full compliance with local labor laws while driving business growth.

Key Responsibilities

Strategic Partnership and Business Alignment

• Work closely with the JD Italy Country Manager to align People initiatives with retail performance, expansion, and commercial goals.
• Serve as the primary point of contact for UK/EU-based Line Managers with teams in Milan and Rome, ensuring consistent management and local legal compliance.
• Collaborate with the Group Reward COE and Group Finance to lead workforce planning and People budgeting, balancing local market competitiveness with global cost targets.
• Implement and report on the People strategy in Italy, ensuring consistency between UK Group guidelines and local operational needs through key People KPIs.

Employee Relations and Compliance

• Manage local labor relations and complex disciplinary cases with a focus on minimizing legal risk while maintaining a positive, high-performance work environment.
• Ensure all personnel procedures are applied fairly and strictly, balancing Group standards with full compliance with the latest Italian labor laws.
• Guarantee a transparent and safe workplace by enforcing anti-discrimination measures and anti-corruption protocols
• Act as the local expert in mitigating employment risks, providing proactive guidance to both local leadership and UK /EU-based managers to ensure seamless operations across all regions.

Organizational Development and Change Leadership

• Accompany and guide leadership through structural changes and organizational transitions, ensuring a resilient and people-centric approach.
• Partner with the Group Talent COE to identify high-potential talent and oversee succession planning for the Italian market.

People Experience, DEI, and CSR

• Lead the Global Engagement Survey process locally, moving beyond data collection to drive the creation and execution of tangible action plans that measurably improve the work climate.
• Own and deliver the Annual Culture Calendar as the core of the People Experience.

Skills/Experience/Knowledge needed:

• Master’s degree in Law, Economics, or Humanities; a Master’s in Human Resources Management is preferred.
• At least 5 years of HR experience, with a solid track record leading HR areas or functions within Retail or other fast-paced industries.
• A pragmatic approach with the ability to solve complex problems in rapidly changing environments.
• A business-oriented mindset, strong analytical skills, and the ability to negotiate and work effectively with key figures at all levels of the company.
• Italian: Native
• English: C1 level (essential for dual reporting and communicating with the Group).
• Willingness to travel regularly across the country and full driving license.

Fondato nel 1981 con un unico negozio nel nord-ovest dell'Inghilterra, JD Group è cresciuta fino a diventare un retailer omnicanale leader a livello mondiale nei settori della moda sportiva, dell'outdoor e delle palestre. I nostri team, eterogenei e motivati, gestiscono un portafoglio di rinomati marchi in numerosi mercati internazionali.

Quotata alla Borsa di Londra dal 1996 e orgogliosa membro del FTSE100 dal 2019, JD Group continua ad espandersi sia in Italia che a livello globale, guidata da un impegno verso l'innovazione, l'eccellenza e le possibilità.

La nostra visione è quella di diventare il rivenditore omnicanale più affidabile e dinamico al mondo nel settore dello sport e dell'outdoor. Diamo il benvenuto a persone di ogni provenienza che desiderino unirsi a noi per plasmare questo futuro!

Ti chiediamo di inserire nel CV l'autorizzazione al trattamento dei tuoi dati personali ai sensi del Regolamento UE n. 679/2016 e della legislazione italiana vigente.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.

We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

POSITION OVERVIEW 

The District Manager for Alo's Italy & growing Southern Europe region is responsible for leading, managing and continuously developing all aspects of the designated region of business.  This includes but is not limited to employee relations, operations, inventory compliance, client retention, sales and service, development of store leadership teams, managing store budgets and profitability. This person is responsible for budgets, setting financial goals and working closely with HQ business partners to accomplish business objectives and exceed goals. They are accountable for creating and maintaining a positive and highly productive work environment in alignment with the company’s vision and ensuring that all stores are consistently achieving sales and profitability goals, operational objectives, merchandising standards and developing highly successful teams that will be motivated to grow, contribute, and advance with Alo.  

JOB REQUIREMENTS 

Business Leader 

• Develop and execute the brand’s retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the stores, and broadening and developing the clientele base.  
• Local market knowledge of clientele base and brand competitors.  
• Awareness of business trends that relate to the success of the store and brand. 
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in store experience.
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  
• Formulate business development strategies to ensure long-term success
• Set standards and objectives for different stores and departments
• Evaluate performance using key metrics and address issues to improve it 
• Consistently drive and motivate leadership and store teams to achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.)  
• Proactively network, teach and train the store teams how to consistently build lasting client relationships and lead with the Alo Sales + Service guidelines.
• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Create a multi store and business strategy to further grow all aspects of the business including studio operations and set clear business expectations with the team members for all designated areas of the business. 

People Leader 

• Conduct themselves as an Alo brand ambassador within the store, and in the local community. 
• Proven ability to identify, source, and recruit high-potential talent for the Alo brand.  
• Facilitate new hire onboarding, and on-going training of existing staff members.
• Clearly and consistently articulate the company’s expectations to the store team.
• Set performance goals and objectives for the store teams
• Coach, develop, and motivate leadership teams through performance reviews.  
• Consistently reinforce company standards and policies and hold teams accountable in partnership with designated business partners.
• Ensure that all staff members adhere to wardrobe standards for the current season, and always represent the Alo brand. 
• Identify and establish an individual development plan to support professional growth aspirations and talent needs at Alo. 
• Ensure that the store team are experts in product knowledge, fit, performance and brand styling, giving them the tools to be incomparable sales and service professionals. 
• Ensure retention of top talent and succession planning in partnership with the corporate team.  

Operations Leader 

• Optimize and oversee operations to ensure efficiency 
• Undertake sound financial management to ensure stores are profitable and stay within budget  
• Ensure compliance with company’s policies and operational guidelines
• Ensure the store teams adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house  
• Ensure all stores are complying with the company’s policies regarding cash processing, petty cash management and expense management.
• Supervise inventory management to ensure store shrink is at or below company target  
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store teams. Collaborate with designated HQ partners on any changes and modifications to ensure the representation of the brand aligns with the company vision.
• Manage headcount and payroll objectives for the designated stores in region.
• Implement tactics to manage and maintain effective profit and loss strategy for the stores, with a focus on the controllable expenses.
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures.  
• Make well-versed recommendations to help improve the company’s operational systems and processes.  
• Perform other projects as assigned.  

Business Partner 

• Lead a team of store managers towards effective collaboration and attainment of goals 
• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate  
• Satisfactorily resolve all customer issues and/or complaints in a timely manner.  
• Collaborate with cross-functional business partners to support organizational goals  
• Communicate effectively and efficiently with all levels in the organization, including the executive team.  
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives. 
• Effectively communicate business results, store needs, opportunities and partner with HQ business partners on solutions to further grow and increase overall sales revenue.
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 
• Conduct regular regional meetings (i.e. Monthly/Quarterly etc.) to motivate the team, and communicate brand activities and initiatives. 
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate. 
• Report to senior executives on progress and business opportunities. Deal with opportunities by providing creative and practical solutions
• Assist upper management in decisions for expansion or acquisition 

District Manager Qualifications: 

• 7+ Years of Multi-Unit, high volume retail or related industry experience  
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written 
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies Alo’s Guiding Principles 

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FEQ426R195

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

We are looking for a Director, Field Engineering in the Middle East & Africa to join our world-class hyper-growth organisation. In this role, you will lead first-line Managers and teams of pre-sales Solutions Architects focusing on complex accounts, helping to drive our expansion in the Middle East & Africa across the financial services, manufacturing, energy, public sector, healthcare and life sciences, retail and consumer goods, communications, media and entertainment business.

Your experience in partnering with sales organisations will help to grow consumption, whilst coaching new sales and pre-sales team members to work together and raise the bar to best in class. You will guide your team and be involved with opportunities to enhance your team's effectiveness. You must be an expert at communicating complex, business value-focused solutions; supporting complex sales cycles; and building relationships with key stakeholders in large corporations. This role will report to the AVP, Field Engineering - EMEA South.

The impact you will have:

• Hire and manage first line Managers and a growing team of technical pre-sales Solutions Architects
• Build a collaborative culture within a rapid-growth team to embody and promote Databricks' customer-obsessed, teamwork and diverse culture
• Support our growing consumption business focusing on customer value and supporting your SA team in this motion
• Support increased return on investment of Solutions Architect involvement in sales cycles
• Create trust-based relationships with customers for the long term and understand category-specific landscapes and trends, reporting on the forces that shift the strategic direction of accounts
• Promote a solution and value-based selling field-engineering organisation
• Display an understanding of business needs and revenue potential for accounts in the assigned region
• Build Databricks' brand in the Middle East & Africa in partnership with the Marketing and Sales team

What we look for:

• 5+ years of second-line leadership experience, manager of managers with teams of 20+ individuals
• Relevant high-growth enterprise software pre-sales success with senior-level tenure at a reputable software company, with experience of the EMEA region
• Ability to elevate the engagement with a track record of driving large transactions and high growth customers 
• Proven leadership ability to influence, develop, and empower your team to achieve objectives with a team approach 
• Proven track record of transformational success and delivery of customer value
• Track record of building strong ecosystems of lucrative customer relationships and cross-functional partnerships (Sales, Engineering, Marketing)
• Experience in complex strategic accounts generating +$1M ARR
• Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models
• Great at instituting processes for technical field members to improve efficiency
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience

THE MISSION
As Head of Account Management, you will own the relationship with our top merchants as well as leading and managing a team of (K)AM, reporting directly to the VP of Growth. This is a hands-on management position with the goal of leading by example, while structuring best practices, processes, reporting and KPI. Your purpose is positioning Scalapay’s services and performances in front of C-Levels, while applying BNPL strategically into the merchant’s customer lifecycle. You are here to build what account management looks like, as Scalapay evolves its services and products.

You will: 

• Manager Key Strategic Merchants in Scalapay's portfolio. This enables you to build deep knowledge of Scalapay and to establish your credibility;
• Heavy focus on strategic oversights to grow Key Accounts success in the region through best practices;
• Coach, train, and mentor a team of 3,4 (K)AMs focusing on their personal and professional development. You define the account portfolio, set the individual targets and track impact. You define action plans to reach individual and team targets;
• Retain merchants with a strong focus on containing churn and increasing margins, ensuring the relationship is strong and business KPIs are met;
• Lead proactive stakeholder management and relationship building with C-Level for yourself and the Team with a minimum of 30% travelling time;
• Consult our merchants on how to increase customer LTV while reducing CAC, applying BNPL strategically into their sales and marketing practices.

 WHO WE'RE LOOKING FOR 

• You have 10+ years of professional experience in Account Management, and 4+ years of experience in team management;
• You have experience with Enterprise clients, defined as multi-stakeholder management in management oriented organizations;
• You have a relevant experience in a fast-paced tech environment;
• You have a proven track record on commercial success (renegotiating/upselling/cross selling at enterprise level);
• You are fluent in Italian and in English;
• As the team is based in Milan, we are looking for someone that can easily be present and based in our Milan office.

Nice to Have

• Experience in a tech startup/scaleup;
• Experience in marketing and sales consulting;
• Experience in the payment/fintech industry;
• Experience in the Retail/eCommerce/Travel.

Why you should join Scalapay:

• Attractive packages based on skills and experience;
• International environment with significant challenges to be met every day;
• Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences;
• Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
• Latest technologies and being encouraged to bring your flair to the role.

Hiring process

1. A quick chat with one of our Talent Acquisition team members;
2. A first interview with the VP Growth to deep dive into your attitude and motivation;
3. A case study to test your hard skills, that will be debriefed with your Manager and VP Growth;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

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