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Customer Success Manager Italy (m/f/d)
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Position
Full-time
Location
Milan
Start
As of Now
Contract
Permanent
What we do at PlanRadar
PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.
PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!
Meet the team here!
What you’ll get to do
PlanRadar is looking for an experienced Customer Success Manager for Italy to join our global Customer Success team and take ownership of a growing SMB customer portfolio in one of our growing markets.
As a Customer Success Manager, you work closely with customers to understand their business objectives and guide them through a successful onboarding and adoption journey. You ensure they leverage PlanRadar’s features effectively to achieve measurable outcomes and long-term value. You act as a trusted advisor throughout the entire customer lifecycle — driving onboarding, product adoption, advocacy, and long-term retention.
While Sales and Account Management focus on the commercial strategy, you concentrate on implementation excellence, enablement, and value realisation. Your goal is to ensure customers are satisfied, successful, and continuously gaining value from our solution — so they remain long-term partners and strong advocates of PlanRadar.
AMONG OTHER THINGS YOU WILL
- Own the onboarding, implementation, and adoption journey for customers in one of our growing markets
- Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects
- Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes
- Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realization
- Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction
- Minimise customer churn through continuous engagement, education, coaching, and persuasion
- Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience
WHO YOU ARE
- You have experience in Customer Success or Account Management within the SaaS industry, with clear ownership of onboarding, adoption, and lifecycle management
- Alternatively, you have a background in construction or real estate, combined with experience working with customers and digital solutions
- You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
- You have excellent Italian (native-level or C2) and strong business English skills
- You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success
What we offer
- Room for personal and professional development
- Challenging and diversified line of action
- Working in a fast-growing company with international customers and investors
- Centrally located and attractive office in Milan
- Performance-related career system
- Bonus based on a success-related commission scheme
- Possibilities to work from home
- Motivated and agile team with a common vision
- Additional benefits like team events, free drinks & snacks, …
Benefits
Buddy program
In-house trainings
Global culture
Relocation package
Team events
Home Office possibilities
Flexible working hours
Free drinks, snacks & fruits
Referral program
Commission or bonus
Ready to apply?
Apply to PlanRadar GmbH
Sales Consultant Italy (m/f/d)
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Position
Full-time
Location
Milan
Start
As of Now
Contract
Permanent
What we do at PlanRadar
PlanRadar is a leading platform for digital documentation, communication and reporting in construction, facility management and real estate projects. It enables customers to work more efficiently, enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data, PlanRadar’s easy-to-use platform adds value to every person involved in a building’s lifecycle, with flexible capabilities for all company sizes and processes. Today, PlanRadar serves more than 150,000 users across 75+ countries.
PlanRadar promises an inclusive, engaging and exciting place to work. We are inquisitive minds who challenge the status quo, with a drive to change our client's industry for the better. Our people matter the most, and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If you're courageous and ready for a new adventure, join PlanRadar!
Meet the team here!
What you’ll get to do
As a Sales Consultant for Italy, you will be building our customer base in one of our most exciting regions. You’ll take on warm customer leads generated in-house and will develop and execute the sales process. From acquisition to presentation to closing, you’ll be at the forefront of our growth throughout the region. Over time, you’ll become an expert on the product and on the needs of your customers. While collaborating with other departments, you’ll develop your own style of pitching and negotiating, taking into account our diverse customer segments.
This is a fantastic opportunity for someone craving ownership and eager to have a huge impact on a fast growing scale-up in the B2B SaaS space!
AMONG OTHER THINGS YOU WILL
- Actively contact leads and execute the sales process in a creative and professional way
- Drive the acquisition of new B2B customers and develop our existing customers in the region (developers, construction and engineering companies, architects, property owners and facility managers)
- Conduct product demonstrations (on-line and face 2 face) and help potential clients to onboard the software
- Have a sharp understanding of data when reporting results
- Are responsible for achieving sales targets and revenue
- Bring a responsible, accurate and results-driven working style to the team
WHO YOU ARE
- Our ideal candidate has a proven track record in sales and enjoys pitching, presenting and negotiating deals
- You should be sociable, sales-oriented and flexible
- You should enjoy traveling for work and have a valid class B driving license
- You love to learn and can motivate yourself to achieve within a busy B2B Sales team
- You have experience with (or are interested in) the IT, construction or real estate industries
- You have excellent spoken and written Italian and business English skills
- You’re very comfortable working with PCs and are quick to pick up new software
What we offer
- Room for personal and professional development
- Challenging and diversified line of action
- Working in a fast-growing company with international customers and investors
- Competitive and progressive base salary
- Performance-related career system
- Uncapped bonus based on a success-related commission scheme depending on net sales received
- Support from an experienced buddy during the onboarding phase
- Ongoing external sales training by experienced coaches
- Centrally located and attractive office
- Motivated and agile team with a common vision
- Additional benefits like team events, free drinks & snacks, …
Benefits
Buddy program
In-house trainings
Global culture
Relocation package
Team events
Home Office possibilities
Flexible working hours
Free drinks, snacks & fruits
Referral program
Commission or bonus
Ready to apply?
Apply to PlanRadar GmbH