We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

Account Executive

Milan - Italy

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

Company Overview

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

The Opportunity

CONTEXT: 

As an Ivalua Account Executive you will be focused on new customer acquisition within Ivalua’s various verticals. Our Account Executives are motivated, tenacious, self-starters who are  experienced in selling Enterprise SaaS/Cloud Enterprise Software into Senior Level Executives and  owning the sales process from beginning to end.

ROLE: 

Here at Ivalua, we are currently looking for an Account Executive who specializes in selling into all verticals.  Reporting to the Sales Director, Italy & Middle East , you will be involved in prospecting, building pipeline, and selling Ivalua Solutions to net new enterprise accounts . 

What you will do with us

• Exceed annual sales targets.
• Develop an Enterprise Account Plan for each account, then drive the execution of that plan to success.
• Prospecting, building pipeline, and selling Ivalua Solutions to net new Enterprise accounts.
• Engage with C-level executives to position strategic value proposition and quarterback the deal to closure.
• Provide pro-active, trusted thought leadership to target accounts.
• Orchestrate prospect and internal teams to collaboratively build Customer Strategy Plans.
• Develop and deliver world-class Executive Sales proposals to C-level prospects.
• Accurate forecasting (benchmark +/- 10%).
• Maintain the system of record within our internal system.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• At least 7-10+ years of direct enterprise software sales experience.
• Master's degree (business school) or comparable professional experience
• Procurement or Supply Chain domain knowledge.
• Expert selling value to the enterprise.
• Consistent and proven track record of achieving / exceeding sales quota.
• Strong executive presence – very comfortable with C-level executives.
• Expertise in managing multi-stakeholder sales cycles and closing large deals.
• Ability to prospect within greenfield accounts.
• Organized and specific experience with enterprise account planning.
• Ability to identify strategic client pains and develop unique and compelling value propositions that focus on delivering business value to the client.
• Successful at engaging with all levels in an organization, great at building relationships and working within a team-selling environment.
• Strong Financial Acumen

Soft Skills

• Strong Communication skills in Italian and English
• Excellent interpersonal skills
• Strong executive presence

What Happens Next

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
• Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-AY1

#LI-HYBRID

🧰 Who We Are

🧰 Who We Are

🚀 About the Team

You will join the Motor Pricing team, which supports Wakam’s partner portfolios by delivering technical pricing excellence and profitability steering.

The team works in close collaboration with stakeholders across Risk, Reinsurance, Data, Underwriting, and Partner Management, and plays a key role in ensuring our Motor business remains sustainable, competitive, and scalable across markets.

🎯 Your Mission

As a Motor Pricing Actuary, you will deliver pricing and portfolio analysis work across the UK & Rest of Europe scope (excluding France).

Your core objective is to secure profitability and strengthen technical portfolio management through robust pricing, performance monitoring, and actionable recommendations.

You will operate with a high level of autonomy, taking ownership of projects end-to-end — from analysis and recommendation to deliverables ready for committee review and implementation.

✏️ Your Responsibilities

End-to-End Pricing & Portfolio Projects

You will independently manage projects covering:

• New contract pricing: profitability analyses, scenario testing, and pricing recommendations tailored to partner needs and constraints.
• Optimisation of existing portfolios: performance diagnostics, identification of key drivers (mix effects, claims trends, inflation, drifts), pricing action proposals, and impact monitoring over time.
• Pricing tools & technical assets: maintenance and targeted improvements of datasets, models, scripts, and profitability reports, ensuring quality, consistency of definitions, and reproducibility.
• Partner reviews & committees: preparation of review packs and quantified analyses to support partner discussions and internal governance.

✅ Expected Deliverables

You will produce ready-to-use, auditable deliverables that can be used in governance settings and handed over smoothly, including:

• Pricing notes and recommendations
• Portfolio performance analyses and diagnostics
• Committee materials (slides + appendices)
• Quantified outputs (tables, scripts, queries) with light documentation enabling reuse and handover

🧠 What You Bring

You bring strong technical foundations and relevant market expertise, including:

• Proven expertise in Motor pricing, either in European markets and/or the UK
• Experience in Italy and/or Spain is a strong plus
• Experience with Akur8 is a strong plus
• Excellent actuarial and analytical skills, with the ability to produce robust, decision-grade analyses
• Ability to deliver committee-ready outputs, with structured narratives, clear assumptions, quantified impacts, and traceability
• Comfort working with stakeholders across Risk, Reinsurance, and Data, and translating technical work into actionable recommendations

✨ Who You Are

You are likely to thrive in this contractor role if you are:

• Highly autonomous, with a strong sense of ownership and delivery discipline
• Structured and rigorous, especially on auditability, consistency, and reproducibility
• Pragmatic and impact-oriented, focused on what truly drives profitability and can be implemented effectively
• Comfortable operating in a multi-stakeholder environment, and able to communicate clearly with both technical and non-technical audiences

🏆 Hiring Process

Our hiring process is designed to be selective, transparent, and respectful of your time:

1. Initial interview with our Talent Acquisition Partner
2. Interview with our Pricing Lead Motor UK & Europe
3. Technical Assessment (+presentation)
4. Chief Interview with our Chief Underwriting Officer - Motor and Mobility
5. Finale Interview with our People Partner

AI-Assisted Interview Process Policy | Notion