Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

As a Sales Operations Analyst, you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany, Austria, Switzerland) markets through process execution, data analysis, and cross-functional collaboration.

Support & Process Improvement:

• Provide day-to-day support to the Sales team on processes, including user questions, process guidance, and issue resolution. 
• Work closely with local and central teams, gathering feedback, sharing recommendations, and alerting stakeholders to ensure alignment, consistency, and seamless execution of operations.

Sales Target & Compensation Support:

• Support and assist in sales target setting and compensation processes and activities.

Project Support:

• Contribute to projects aimed at optimizing sales operations and enhancing business impact.
• Collaborate across Sales, Marketing, and Customer Success teams on cross-functional projects.

Analytics & Reporting:

• Support the analysis of sales performance and key KPIs.
• Build, maintain & update dashboards and reports to drive actionable insights.
• Prepare data summaries & presentations for internal meetings and business reviews.
  
  

Who you are:

You Must Meet These Critical Qualifications 

• 3/4 years experience supporting a sales team in an operational or analytical capacity 
• Detail-oriented, data-driven, with a strong analytical mindset and eagerness to learn
• Proficiency in Excel/Google Sheets
• Problem-solving mindset and curiosity to understand how processes and systems work
• Excellent communication and organizational skills
• Proactive, able to demonstrate autonomy and ownership in a fast-paced, collaborative environment
• Native or fluent Italian and professional fluency in English

You Can Impress With These Additions 

• Prior exposure to Salesforce or CRM systems is a plus
• Genuine interest in the food and restaurant industry
• Experience working in a multi-country or regional environment
  
  

What we offer you: 

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

If you are driven by performance, product and fan experience, and you enjoy owning things end‑to‑end, this is the opportunity for you.

If you love turning data into growth, ideas into products, and communities into customers — while working at the intersection of commerce, brand and culture — you’ll feel at home in this role.

What you will do

You will own the end-to-end performance and experience of the e-commerce channel, with full accountability over store, funnel, conversion, margins and roadmap.
Working closely with CRM & Audience Development and Label / Physical Commercial teams, you will drive growth, elevate the customer journey and lead the development of exclusive e-commerce products, drops and fan-first initiatives.

Your focus will be on:

• Defining the e-commerce strategy and roadmap aligned with business goals
• Owning commercial KPIs (revenue, margins, ROI, contribution margin) and optimizing product mix
• Managing budgets across acquisition and retention channels
• Optimizing the e-commerce platform (Shop, PDPs, bundles, promos, pre-orders, drops) with a strong CRO & SEO mindset
• Monitoring performance and funnel metrics (GA4, conversion, AOV, CAC/ROAS, retention, LTV when available)
• Improving the end-to-end customer and fan experience, especially during peak moments (drops, releases, tours)
• Leading e-commerce exclusives and product ideation, from concept to pricing and positioning

 Who you are

• 7+ years of experience in e-commerce, with direct ownership of performance and store management
• Strong experience with Shopify and/or Magento (PrestaShop / WooCommerce a plus)
• Data-driven, with solid knowledge of GA4, PPC, SEO and email marketing (in collaboration with CRM/Audience teams)
• Familiar with UX, CRO and experimentation
• Business‑oriented but creative, with a strong sensitivity for brand, communities and fan culture
• Comfortable working cross‑functionally with marketing, creative, product, legal and finance teams
• Fluent in English

 What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day 
• A modern office environment designed for you, empowering you to bring your best 
• Investment in your professional growth and development enabling you to thrive in our vibrant community 
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.

Equal Opportunities

If you are driven by performance, product and fan experience, and you enjoy owning things end‑to‑end, this is the opportunity for you.

If you love turning data into growth, ideas into products, and communities into customers — while working at the intersection of commerce, brand and culture — you’ll feel at home in this role.

What you will do

You will own the end-to-end performance and experience of the e-commerce channel, with full accountability over store, funnel, conversion, margins and roadmap.
Working closely with CRM & Audience Development and Label / Physical Commercial teams, you will drive growth, elevate the customer journey and lead the development of exclusive e-commerce products, drops and fan-first initiatives.

Your focus will be on:

• Defining the e-commerce strategy and roadmap aligned with business goals
• Owning commercial KPIs (revenue, margins, ROI, contribution margin) and optimizing product mix
• Managing budgets across acquisition and retention channels
• Optimizing the e-commerce platform (Shop, PDPs, bundles, promos, pre-orders, drops) with a strong CRO & SEO mindset
• Monitoring performance and funnel metrics (GA4, conversion, AOV, CAC/ROAS, retention, LTV when available)
• Improving the end-to-end customer and fan experience, especially during peak moments (drops, releases, tours)
• Leading e-commerce exclusives and product ideation, from concept to pricing and positioning

 Who you are

• 7+ years of experience in e-commerce, with direct ownership of performance and store management
• Strong experience with Shopify and/or Magento (PrestaShop / WooCommerce a plus)
• Data-driven, with solid knowledge of GA4, PPC, SEO and email marketing (in collaboration with CRM/Audience teams)
• Familiar with UX, CRO and experimentation
• Business‑oriented but creative, with a strong sensitivity for brand, communities and fan culture
• Comfortable working cross‑functionally with marketing, creative, product, legal and finance teams
• Fluent in English

 What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day 
• A modern office environment designed for you, empowering you to bring your best 
• Investment in your professional growth and development enabling you to thrive in our vibrant community 
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.

Equal Opportunities

Fresh Food, Happy Dogs.

We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.

We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.

🚀 Join the Mission

We are looking for a motivated Performance Marketing Specialist to join our growth team and help us scale our presence in the Italian market. As a B Corp-certified company, we are committed to high standards of social and environmental impact—while maintaining a fast-paced, result-oriented growth trajectory.

You will be the driving force behind our paid acquisition strategy in Italy, ensuring we reach the right audience through a mix of technical precision and creative experimentation.

💼 Key Responsibilities

• Full-Funnel Management: Manage and optimise paid channels with a primary focus on Google Ads and Meta, ensuring consistent scaling of budgets and results.
• Technical Reporting & Insights: Own the reporting cycle, turning complex data sets into actionable learnings to optimise future campaigns and creative assets.
• Testing & Optimisation: Initiate and execute rigorous A/B testing frameworks, focusing specifically on Landing Page performance and conversion rate optimisation (CRO).
• Creative Collaboration: Work closely with internal teams and external creative agencies to produce high-performing assets based on performance data.
• Scaling & Growth: Implement strategies to scale the business in Italy, maintaining a balance between aggressive volume growth and efficiency.

🛠 Technical Expertise: Google Ads

While you will manage multiple channels, we require deep technical proficiency in Google Ads:

• Advanced Architecture & Bidding: Expert management of Search (RSA), Performance Max (PMax), and Shopping structures, with a focus on feeding the algorithm high-quality signals and utilising Smart Bidding (tCPA/tROAS) effectively.
• Feed & Technical Management: Hands-on experience with Google Merchant Center (feed rules/supplemental feeds) and a solid understanding of tracking protocols like Google Tag Manager (GTM) and Enhanced Conversions.

💎 What You Bring

• Experience: At least 2-3 years in performance marketing with a proven track record of scaling businesses.
• Languages: Native Italian speaker with Fluent English skills (essential for international team collaboration).
• Mindset: Highly organised, process-driven, and "hands-on." You enjoy digging into the details as much as looking at the big-picture business goals.
• The "Plus" Factors: Know-how in TikTok Ads, Affiliate Marketing, and Influencer-led performance is a significant advantage.
• Creativity: A natural ability to bridge the gap between hard data and creative storytelling.

⏳ The interview process:

1. Initial call with your dedicated Talent Acquisition Partner for 45 minutes, carried out remotely.
2. Take home task: This will be sent to you via email and will be used to understand more about your technical skills.
3. Skills interview: 60 minutes remote call where the team will be learning more about your technical capabilities.
4. Behaviours interview: 60 minutes in person interview in our office in Milan where you will meet with more squad members, who will be assessing your alignment to the behaviours required to be successful in this role.

We usually expect our interview process to take 3-5 weeks, end to end.

🎁 What We Offer

• Success Sharing: Competitive salary and an ESOP (Stock Option) package—everyone owns a piece of our success.
• Flexibility: A hybrid work model (3 days in office, 2 days remote).
• Work-Life Balance: 25 days of vacation plus 5 "Paws-Days" 🐾 for your furry friends or personal wellbeing.
• Impact: Be part of a fast-growing B Corp that values purpose as much as profit.

📬 Ready to Grow?

Submit your CV in English and let us know about a time you successfully scaled a performance channel from the ground up!

THE MISSION

We are looking for a Growth Marketing Specialist to join our Growth Marketing team and take ownership of the B2B self-service pipeline, the engine that turns inbound merchant requests into live partnerships across Italy, Spain, France, and Portugal.

You will think strategically, challenge proposals critically, and drive performance improvements through data, experimentation, and a deep understanding of digital advertising platforms. You will guide an external media agency on campaign operations and coordinate with the internal creative team on ad concepts, while also being hands-on: leveraging AI to prototype assets, building landing pages, and running experiments with the support of advanced LLM tools.

KEY RESPONSIBILITIES

• Own the performance of B2B paid campaigns across Google Ads and Meta Ads, guiding an external agency to ensure the best strategic and tactical decisions are made;
• Manage and evolve HubSpot workflows powering the self-service pipeline: lead qualification, automated communications, deal progression, and merchant nurturing;
• Collaborate with the Product team on a new B2B onboarding portal (in-store and online), ensuring CRM integration and communication triggers are correctly configured;
• Design, execute, and analyze A/B tests across the merchant funnel: landing pages, email sequences, onboarding touchpoints;
• Analyze campaign and funnel data to extract actionable insights and connect advertising performance to actual business impact;
• Monitor and optimize cost per Qualified Deal across all active markets.

WHAT WE ARE LOOKING FOR

Experience & Background

• 3-4 years of experience in growth marketing, performance marketing, or demand generation, ideally B2B;
• Hands-on experience managing paid campaigns on Google Ads and Meta Ads with a total annual budget of at least EUR 500K;
• Experience with a CRM platform (HubSpot strongly preferred): managing workflows, automations, and deal pipelines;
• Versatility across paid media, CRM, and analytics, whether built in agency, consulting, or in-house environments.

Technical Skills

• Google Ads & Meta Ads: conversion events, pixel/CAPI setup, optimization signals, attribution models;
• CRM (HubSpot preferred): workflow building, deal pipeline management, custom properties, attribution improvement;
• Analytics: confidence with at least one platform (Amplitude, Google Analytics, HubSpot Analytics);
• AI/LLM Tools: proven experience using advanced LLM tools (e.g., Claude Code, Codex) to accelerate analysis and experimentation;
• A/B Testing: solid understanding of control groups, test design, and statistical significance.

Mindset

• Analytical, data-driven, and comfortable digging into data to find the "why" behind a metric shift;
• Critical thinker who investigates when something doesn't add up;
• Proactive and solution-oriented;
• Strong communicator in both Italian and English.

Nice to Have

• Experience in fintech, payments, or e-commerce;
• Familiarity with SQL (JOINs, aggregations, filtering).

Recruitment Process:

1. A conversation with our Talent Acquisition team;
2. A first interview with the Hiring Manager to deep dive into your experience and role expectations;
3. A skills-based exercise and debriefing session involving key stakeholders;
4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

We are looking for an Enterprise Account Executive, Manufacturing & Automotive You will be in charge of driving revenue growth in major accounts, establishing relationships and providing direct touch across all levels of the end customer whilst also engaging with the top SIs. Your ability to penetrate new customers and organisations within your assigned accounts is essential to your being successful in this role. Cross-functional teams from Appian Marketing, Business Development, Customer Success and Solutions Consulting functions provide support and tools for you to use to attain and exceed sales performance goals.

To be successful in this role, you need:

• Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organisation, cross functionally with the customer success team and externally across customer and partner ecosystems
• Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value
• In-depth understanding of Manufacturing & Automotive  institutions across Italy and their buying behaviours
• To be a trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals
• To actively seek to understand industry trends to help position against competitors
  
  

Basic Qualifications: 

• Significant direct selling experience as an Enterprise Account Executive, selling complex technologies at the enterprise level to Global 2000 customers
• History of consistent quota achievement
• Examples of landing new customer logos
• Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory
• Fluent English & Italian

This is a field role based in Italy. At Appian, we value in-person collaboration as a key driver of innovation and teamwork.  While working in-person with customers is our main priority, we believe being in the office also provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Landor is looking for a Finance Assistant to join our Milan studio. Could this be you?  

We are Landor, part of WPP

World-leading brand experts, 
underpinned by the most expansive strategic & creative capabilities in our category.

We make brands more valuable and less vulnerable.

We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes. 

Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What you’ll do 

As part of the Milan Finance team, the Finance Assistant plays a vital role providing accurate and timely support to the finance function and wider business. You will be responsible for a variety of tasks related to accounts payable, client billing, intercompany transactions, and month-end reporting. The successful candidate will be highly organised, detail-oriented, and possess excellent communication skills. This role requires lots of proactivity, to have a passion for growing and learning in the role and enjoy working in a fast-paced environment.

JOB DUTIES & RESPONSIBILITIES

• Core Financial Operations & Billing Management:

Managing accounts payable (vendor/staff inquiries, payment processing), handling client and intercompany billing (invoicing, credit notes, revenue adjustments, portal uploads), and supporting system setup for new clients, vendors, and inter-office agreements.

• Financial Reporting & Reconciliation Support:

Assisting with month-end closing processes, performing intercompany reconciliations (including resolving discrepancies), and ensuring accurate revenue recognition documentation.

• Compliance, Data Management & Administrative Support:

Assisting statutory reports preparation (e.g., ISTAT, annual statutory, Transfer Pricing, ODV), managing essential financial documentation (payroll, timesheets, travel expenses), handling certified email (PEC) communications, coordinating mandatory training records, and providing support for all internal, external, and client audits.

What you’ll need 

• Proactive & Organized Approach: Demonstrates strong organizational skills and meticulous attention to detail, consistently taking initiative and acting proactively to address challenges and drive results, while maintaining a commitment to delivering high-quality work.
• Effective Communication & Collaboration: Possesses excellent interpersonal skills, with the ability to communicate clearly and effectively, both orally and in writing (especially in English), to provide outstanding service to all internal and external stakeholders, and to contribute positively within a team environment.
• Technical Proficiency: Proficient in using Microsoft Office applications, including Excel, Word, and Outlook, for efficient task execution.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.

#LI-DNI #LI-DNP 

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
  • Promotions available across your portfolio
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals
  • Number of upselling on TheFork Manager
    
    

You Must Meet These Critical Qualifications

• 2+ years of experience in account management or relevant roles
• Language: Native level of Italian and fluent English
• A Fully computer literate - GSuite and Salesforce
• Self-starter, results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer you

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

#LI-MA1

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Be the primary point of contact and build long-term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
  • Promotions available across your portfolio
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals
  • Number of upselling on TheFork Manager
    
    

You Must Meet These Critical Qualifications

• 2+ years of experience in account management or relevant roles
• Language: Native level of Italian and fluent English
• A Fully computer literate - GSuite and Salesforce
• Self-starter, results-oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer you

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

#LI-MA1

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

As a Sales Operations Analyst, you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany, Austria, Switzerland) markets through process execution, data analysis, and cross-functional collaboration.

Support & Process Improvement:

• Provide day-to-day support to the Sales team on processes, including user questions, process guidance, and issue resolution. 
• Work closely with local and central teams, gathering feedback, sharing recommendations, and alerting stakeholders to ensure alignment, consistency, and seamless execution of operations.

Sales Target & Compensation Support:

• Support and assist in sales target setting and compensation processes and activities.

Project Support:

• Contribute to projects aimed at optimizing sales operations and enhancing business impact.
• Collaborate across Sales, Marketing, and Customer Success teams on cross-functional projects.

Analytics & Reporting:

• Support the analysis of sales performance and key KPIs.
• Build, maintain & update dashboards and reports to drive actionable insights.
• Prepare data summaries & presentations for internal meetings and business reviews.
  
  

Who you are:

You Must Meet These Critical Qualifications

• 3/4 years experience supporting a sales team in an operational or analytical capacity 
• Detail-oriented, data-driven, with a strong analytical mindset and eagerness to learn
• Proficiency in Excel/Google Sheets
• Problem-solving mindset and curiosity to understand how processes and systems work
• Excellent communication and organizational skills
• Proactive, able to demonstrate autonomy and ownership in a fast-paced, collaborative environment
• Native or fluent Italian and professional fluency in English

You Can Impress With These Additions 

• Prior exposure to Salesforce or CRM systems is a plus
• Genuine interest in the food and restaurant industry
• Experience working in a multi-country or regional environment
  
  

What we offer you: 

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.