We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

What You'll Do:

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives. 
• Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. 
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Validate customer deployment and configuration align with business use cases. 
• Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable aligned to the expected proficiency 
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

What We Expect 

• Fluent in English and German (spoken and written) 
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+  years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering,  professional services or client management functions, ideally in Customer Success.
• 3+ years experience in network engineering, architecture, support, or network design capacity
• 2+ years experience working in Security/Healthcare/automotive/Retail/OT

• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

A plus:

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
• 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• Experience implementing a security program within enterprise organization
• Familiarity with various Healthcare/IOT devices and manufacturers
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux /  CentOS)
• Networking (LAN/WAN, Routing/Switching protocols, Network Security)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Additional European languages

Company Overview:

Transmit Security is leading the way in Customer Identity and Access Management (CIAM) and Fraud Prevention solutions. We are looking for an Account Executive (AE) who thrives in a fast-paced, high-growth environment, with a proven track record of selling enterprise-level SaaS solutions to C-suite executives. If you are a hunter, results-driven, and ready to make an impact in the cybersecurity space, this role could be your next great opportunity.

Position Overview:

We are hiring an experienced Account Executive (AE) who will play a key role in driving new business, expanding existing accounts, and closing complex, multi-stakeholder enterprise deals in the CIAM and Fraud Prevention domains. The ideal candidate will have a deep understanding of security and identity solutions and possess a natural ability to build and maintain relationships with high-level decision-makers in target verticals such as banking, retail, eCommerce, and financial services.

What We Look for in Candidates:

• Energy & Intelligence: High-energy, intellectual curiosity, and the ability to quickly understand complex customer pain points.
• Integrity: Transparent, ethical sales approach, with a focus on delivering value to customers.
• Coachability & Adaptability: Ability to take feedback, pivot as needed, and grow in a fast-paced environment.
• Hunter Mindset: Proactive, methodical, and self-starting approach to generating pipeline.
• Stakeholder Engagement: Comfort in selling to multiple senior-level stakeholders across technical, business, and executive teams.
• Results-Oriented & Resilient: Proven track record of hitting revenue targets, overcoming challenges, and maintaining focus during long sales cycles.
• Start-Up Mentality: Eager to build a new vertical in the whitespace

Ideal Candidate Profile:

Experience:

• 10+ years in enterprise SaaS sales, with a proven track record of selling into C-suite and senior-level executives (CISO, CPO, VP Engineering, CIO, etc.).
• Experience selling CIAM and/or fraud prevention solutions with a deep understanding of cybersecurity challenges.
• Experienced in strategic, solution-based selling, with a focus on building business cases and articulating ROI.
• Demonstrated success in both new customer acquisition and expansion within existing accounts.

Skills & Expertise:

• Hunter Mindset: Persistent and results-driven, with experience generating new pipeline through networks, cold outreach, and strategic prospecting.
• Strategic Selling Expertise: Ability to execute consultative and challenger sales, guiding prospects through complex decision-making processes.
• Value-Based Selling: Strong ability to quantify the business impact and ROI of security solutions.
• Deal Mechanics & Discipline: Skilled at managing deal processes, navigating complex sales, and handling objections with confidence.
• Industry Knowledge: Strong understanding of the CIAM, Fraud, and Cybersecurity industries, including trends, challenges, and key decision-makers.

Core Values:

• Integrity: Ethical and transparent approach in all interactions.
• Entrepreneurial Spirit: Treats the role as a business owner, taking initiative and ownership.
• Resilience & Growth Mindset: Maintains drive through setbacks, continuously learning and evolving.
• Collaboration: Strong ability to work cross-functionally with internal teams (SE, Marketing, Legal, etc.) and externally with customers.
• Customer-Centric: Prioritizes customer relationships and continuously seeks to understand and meet their evolving needs.

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

#LI-CY1   #LI-Remote