Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology.

As a Solutions Architect, you will partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements and simplify financial operational processes.

What you’ll do

You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission critical environments. You will think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology.

You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You will have a track record of delivering exceptional customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience.

Responsibilities

• Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to solve problems. 
• Lead technical discussions and solution deep dives with users on the value Stripe can provide to them.
• Serve as an advocate for your customers internally, to ensure their needs are represented with product engineering and to influence product direction and priorities.
• Plan and participate in quarterly business reviews with your users, identify new opportunities and collaborate on detailed account planning with account teams
• Create technical content (reference architectures, demos, etc.) to share with users as well as speak as a thought leader at industry conferences.  

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4 years work experience or equivalent in any mixture of roles including pre-sales, technical architecture (application, technical, systems, integration), technical consulting, application delivery or technical engineering role, with at least 1 years in a customer facing pre-sales role.
• Possess strong technical knowledge in software architecture, have breadth across technology stacks with deep hands on skills, and comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective. 
• Ability to write code. 
• Experience with large enterprise customers. 
• Strong verbal and written communication abilities, including presenting to large audiences in both Italian and English. 

Preferred qualifications

•  A background in payments systems and e-commerce solutions is a plus but not a requirement.

The opportunity: 

 The Senior Account Manager will help their clients grow and realize the Flexport value proposition by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail.

You will: 

Your responsibilities as a Senior Account Manager include, but are not limited to the following:

• Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

We are kindly asking candidates to apply with a CV in English

You should have:

• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunches compensation up to 12 euros / days
• Health Insurance & Life insurance
• Statutory pension contributions 
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members
• Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success 
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

#LI-onsite

About impact.com

impact.com is the world’s leading partnership management platform, transforming how businesses create and manage all types of partnerships. Our unified suite of products—including a robust platform for both affiliate and influencer marketing—enables brands, publishers, and agencies to automate and scale their partnership programs. By providing a single platform for the entire partnership lifecycle, we empower businesses to drive significant growth and build authentic, performance-based relationships.

Your Role at impact.com

As the Customer Success Director for Italy, you will be the strategic architect of our clients' success. This is not a traditional account management role. You will act as a trusted consultant and expert in the partnership economy, guiding Italy's leading brands to build, scale, and optimize their affiliate and influencer marketing programs on the impact.com platform.

Your mission is to go beyond software adoption; you will immerse yourself in our clients' business objectives, acting as an extension of their team to develop comprehensive business plans that unlock new revenue streams and drive sustainable growth through their entire partnership ecosystem. You will lead a dedicated team of Customer Success Managers, mentoring them to become elite partnership strategists.

What You'll Do (Key Responsibilities)

We have structured this role around the core pillars of strategic client development and partnership expertise.

Strategic Business Planning & Client Growth

• Develop Growth Blueprints: Author and implement comprehensive business plans for each client, focusing on expanding their partnership program across both affiliate and creator channels to achieve their specific commercial goals.
• Own the Commercial Relationship: Drive all commercial aspects of the client lifecycle, including renewals, forecasting, and identifying significant upsell and cross-sell opportunities, particularly with our Creator (influencer marketing) platform.
• Data-Driven Consulting: Conduct deep analysis of client program performance, market trends, and competitive landscapes to provide actionable, data-backed recommendations that drive strategic decisions and unlock growth.
• Executive Quarterly Business Reviews: Lead high-level strategic meetings (QBRs) with client leadership, presenting performance insights, financial analysis, and long-term growth and product  roadmaps that demonstrate the ROI of their total partnership investment.

Partnership Program Development (Affiliate & Influencer Focus)

• Act as a Partnership Consultant: Serve as the primary strategic advisor for your clients' partnership programs. Advise them on best practices for both traditional affiliate management and modern influencer marketing campaigns.
• Holistic Partnership Strategy: Guide clients in diversifying their partner mix, from top-funnel content publishers to micro and macro-influencers, strategic B2B partners, and loyal brand advocates.
• Influencer Program Development: Specifically coach clients on influencer discovery, negotiation, campaign execution, and ROI measurement. Help them build authentic, performance-based relationships with creators that drive both brand awareness and conversions.
• Program Optimization: Proactively monitor the health of client partnership programs, identifying opportunities to improve performance, mitigate fraud, and ensure all partners are engaged and effective.
• Cross-Functional Collaboration: Serve as the client's advocate within impact.com, collaborating closely with our Publisher Development, Sales, and Product teams to align resources that directly support your clients' partnership growth.

Team and Platform Leadership 

• Mentor a High-Performing Team: Lead, coach, and develop a team of Customer Success Managers, fostering a culture of strategic consulting, commercial acumen, and deep expertise in the entire partnership economy, including the creator space.
• Champion Platform Adoption: Ensure your book of clients and team are leveraging the full capabilities of the impact.com platform, connecting advanced features directly to strategies that solve client challenges and accelerate their growth.
• Voice of the Customer: Act as a critical feedback loop to our Product and Engineering teams, translating client needs and market opportunities into actionable insights that shape the future of our platform.

What You Bring to the Role

• 6+ years of experience in Account Management, Customer Success, or Partnership Marketing, ideally within a SaaS, MarTech, affiliate network, or influencer agency environment.
• Deep, hands-on understanding of the partnership marketing landscape. You should be fluent in the strategies and tactics of both affiliate marketing and the creator economy.
• 3+ years of experience in a people management role, with a proven ability to mentor a team towards strategic and commercial excellence.
• Commercial Acumen: A strong track record of managing a book of business, including forecasting, managing renewals, and identifying expansion opportunities.
• Consultative Mindset: You are a natural problem-solver who enjoys building relationships with senior decision-makers and becoming a trusted, strategic advisor.
• Communication: Exceptional professional fluency in both Italian and English is required.
• Technical Aptitude: Experience with CRM software (Salesforce preferred) and a strong ability to analyze data to create compelling narratives.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

FEQ426R195

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

We are looking for a Director, Field Engineering in the Middle East & Africa to join our world-class hyper-growth organisation. In this role, you will lead first-line Managers and teams of pre-sales Solutions Architects focusing on complex accounts, helping to drive our expansion in the Middle East & Africa across the financial services, manufacturing, energy, public sector, healthcare and life sciences, retail and consumer goods, communications, media and entertainment business.

Your experience in partnering with sales organisations will help to grow consumption, whilst coaching new sales and pre-sales team members to work together and raise the bar to best in class. You will guide your team and be involved with opportunities to enhance your team's effectiveness. You must be an expert at communicating complex, business value-focused solutions; supporting complex sales cycles; and building relationships with key stakeholders in large corporations. This role will report to the AVP, Field Engineering - EMEA South.

The impact you will have:

• Hire and manage first line Managers and a growing team of technical pre-sales Solutions Architects
• Build a collaborative culture within a rapid-growth team to embody and promote Databricks' customer-obsessed, teamwork and diverse culture
• Support our growing consumption business focusing on customer value and supporting your SA team in this motion
• Support increased return on investment of Solutions Architect involvement in sales cycles
• Create trust-based relationships with customers for the long term and understand category-specific landscapes and trends, reporting on the forces that shift the strategic direction of accounts
• Promote a solution and value-based selling field-engineering organisation
• Display an understanding of business needs and revenue potential for accounts in the assigned region
• Build Databricks' brand in the Middle East & Africa in partnership with the Marketing and Sales team

What we look for:

• 5+ years of second-line leadership experience, manager of managers with teams of 20+ individuals
• Relevant high-growth enterprise software pre-sales success with senior-level tenure at a reputable software company, with experience of the EMEA region
• Ability to elevate the engagement with a track record of driving large transactions and high growth customers 
• Proven leadership ability to influence, develop, and empower your team to achieve objectives with a team approach 
• Proven track record of transformational success and delivery of customer value
• Track record of building strong ecosystems of lucrative customer relationships and cross-functional partnerships (Sales, Engineering, Marketing)
• Experience in complex strategic accounts generating +$1M ARR
• Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models
• Great at instituting processes for technical field members to improve efficiency
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience

About the Job

As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates and SMBs to connect them with top-tier talent ready to make an impact.

We’re looking for an exceptional Engineering Director (m/f/d) to join and lead the engineering department at one of our ecosystem companies.

As Director of Engineering, you’ll lead the technical organization through its next phase of growth, owning architecture, processes, engineering excellence, and delivery across multiple markets - while scaling the team from 30 to 60+ engineers.

Join the A11 Ecosystem – Our Ecosystem company is a fast-growing legal tech company building AI software that helps law firms research, analyse and draft legal work faster and more reliably, with verifiable sources at its core.

In this role, you’ll:

• Lead the engineering organization, balancing product velocity with platform stability and technical debt
• Own the technical strategy and roadmap in close alignment with the Co-Founder and CTO
• Scale the engineering organization, establishing team structures and processes while building a culture where people thrive
• Champion engineering excellence across code quality, testing, incident response, and deployment reliability
• Architect scalable systems to enable our next phase of growth and expansion across Italy, Germany, Spain, and beyond
• Partner closely with product and design to deliver features that drive customer value and retention

Your Profile: 

• 10+ years of experience in software engineering in high-growth startups, ideally in legal tech, fintech, or other highly regulated industries
• 5+ years of experience leading and scaling (3–5x) high-performing engineering teams, ideally from Series A/B to scale-up stage
• Outstanding technical expertise in backend (Python), cloud infrastructure, and data platforms, ideally combined with frontend experience (React)
• Strong hands-on experience with AI/ML systems, including LLM orchestration and RAG architectures
• Clear perspective on how to leverage AI tools (e.g., Claude Code, Cursor, Copilot) in modern software development organizations
• Strong product mindset with a proven ability to translate business goals into engineering strategy
• Excellent communication skills in Italian and English (both fluent)

Please note that this position is based in Milan. Hybrid setups are possible, provided frequent travel is possible.

Benefits and Perks:

• Competitive annual salary range with significant equity participation
• Comprehensive health insurance coverage
• Work in a well-funded legal AI tech company with an ambitious, smart and international team
• Real impact and the opportunity to reshape not only a company, but an entire industry
• Regular team retreats and off-sites
• Hybrid work setting with regular time in our Milan office

If you’re eager to join the A11 Ecosystem and shape what’s next, we want to hear from you!

Our Commitment to Diversity and Inclusion

A11 is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do

• Lead a team of 7 talented engineers that are developing theForkManager (theFork’s Restaurant Management Software) and the B2B Integrations that support it.
• Own day to day execution decisions, delivery on time and maintaining a high bar of quality.
• Optimize the team’s processes to balance velocity with quality and participate in a culture of excellence across the board.
• Co-own roadmap planning with your product and design counterparts.
• Collaborate with different engineering teams on building bigger projects or simply manage dependencies and cobuilding. 
• Participate in the overall tech strategy and management of the B2B Tribe with the other engineering managers, staff engineer and architect. 
• Make sure your team is heard, fully motivated and aligned with the rest of the teams in the tribe and in the engineering department as a whole.
• Hire, mentor and motivate excellent engineering talent. 
• Give constructive feedback, performance reviews and compensation reviews to your team. 
• Participate in aligning engineering with product planning. 

Who you are

• Experienced leader with 3-5+ years of experience as an engineering manager.
• Self motivated, curious and passionate engineer at heart.
• Have an excellent grasp of system design and modern architecture patterns.
• You have excellent knowledge or hands-on experience with technologies like React Native, TypeScript, NodeJS, DataDog and RabbitMQ.
• Exposed to different agile methodologies / shape up and understand deeply how to apply and use them in the right context.
• You have a quality first mentality, can set high standards for your team and participate in mentoring and upskilling the team.
• Someone that has strong product acumen and solid understanding of product principles. Not just from a product development perspective but from the commercial and business side as well. 
• You have good experience with new devtools, AI workflows, and are always curious to experiment with and bring forward new technologies.
  
  
  

What we offer you  

😄 An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓Continuous learning and development programs

😌 Free access to the Calm app  

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.) 

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

#LI-FF1

The Role

To push further our vision of Enterprise AI, we are looking for a senior leader to grow and lead our team of Enterprise Architects. 

This high-impact leadership role demands a unique blend of deep technical expertise, people management experience, and executive presence. You will act as an executive sponsor, confidently presenting to customer C-level executives and helping your team translate strategic goals into actionable technical plans.

Your primary goal is to lead and empower a team that supports our growing sales organization in achieving revenue goals. You will ensure your team successfully unlocks technical blockers by fostering close partnerships with leadership across Sales, Value Engineering, Product Management, Data Ops, and Information Security teams.

Measures of Success

Your success will be measured by your team's impact, including new customer acquisition rates, retention, up-selling, and your overarching contribution to the overall sales team and business success.

The work you’ll do:

• Team Leadership: Hire, mentor, and manage a team of Enterprise Architects who define the overall architecture, data, and cloud strategy for our largest client accounts.
• Executive Engagement: Act as an executive sponsor in pre-Sales and post-Sales phases, presenting strategic visions to C-level executives and engaging with customer Architecture and security teams.
• Drive Strategic Innovation: Guide your team to design architectures that drive enterprise modernization, leverage capability mapping, and explore innovative solutions using emergent technologies like Agentic AI.
• Cross-Functional Alignment: Serve as the leadership bridge between our product & engineering teams within Celonis and client teams to ensure the delivery of premier technical services.
• Ecosystem & Readiness: Oversee the assessment of the IT landscape maturity of our customer installed base and ensure your team effectively coaches Celonis account teams and ecosystem partners on architecture, integration, performance, and scalability.
• Thought Leadership: Direct the development of re-usable assets for projects, as well as customer-facing position papers and thought leadership presentations on architecture and innovation with Celonis.

The qualifications you need:

• Experience: 20+ years of relevant experience, including a proven track record of managing Enterprise Architects or technical teams at a top consulting firm or software vendor.
• Strategic Vision: Proven ability to think strategically, guiding your team to connect technical solutions to business value and customer objectives.
• Communication: Excellent written and verbal communication skills, with a proven track record of navigating complex negotiations and presenting to C-level executives.
• Enterprise Architecture Expertise: Demonstrated experience and deep understanding of Capability Mapping, Enterprise Modernization, and Agentic AI.
• Technical Foundation: Strong background in Data Architecture, system integrations, data operations, automation capabilities, and data-related languages (SQL, Python, etc.). You must be able to comfortably switch from discussing high-level architecture strategy to understanding hands-on demo environments.
• Ecosystem Knowledge: Strong understanding of cloud-native architectures, SaaS solutions (Salesforce, SAP, Dynamics CRM, ServiceNow), cybersecurity posture fundamentals, API ecosystems, and legacy on-premise enterprise architectures.
• Education: MSc degree in Computer Science or an equivalent in an Information Technology-related field.
• Languages: Fluency in English is required; an additional language such as Spanish, French, German, or Italian is a strong advantage.

Preferred:

• Celonis Certifications and extensive leadership experience managing projects with OCPM and Case Centric Data Pipelines.
• Industry standard certifications such as AWS/Azure/GCP, ESB / ETL (Mulesoft, Oracle, SAP, Talend, Informatica), or TOGAF/Zachmann.
• Experience spanning at least two domains (e.g., Finance, Manufacturing, Supply Chain, HR) and at least two industries (e.g., Consumer Goods, Banking, Pharma, Aerospace).

InterSystems is looking for talented and curious problem‑solvers eager to join a team of experts working with cutting‑edge technologies. In this role, you’ll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You'll be partnering with developers from our technology ecosystem to help them build and support real‑world applications that make a tangible impact. You’ll also work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry.

Responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for application development using InterSystems’ technology stack.
• Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.
• Provide technical support for troubleshooting and performance analysis.
• Escalate Open (unresolved) problems in accordance with current policies and procedures
• Production of training materials for technical courses such as system custom development.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required
• Participate in on-site Support related meeting with customers/partners if required
• Participate in the on call 24 hour roster service
• Participate in on-site implementations if required

Qualifications:

• Knowledge of web oriented languages, including HTML, and Javascript.
• Experience with SQL, data analysis and database methodologies
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts
• Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
• Ability to work in team (with colleagues/partners eventually located in different town/countries
• BS or MS in Computer Science or equivalent is desirable but not mandatory

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy.

Role Description:

We are seeking a Technical Lead, who will be responsible for overseeing technical teams, ensuring smooth operations, and driving successful project outcomes.

Our Technical Lead will:

• Understand project needs, plan and design the structure of technology solutions. You’ll define work schedules for the team, assign tasks and set goals.
• Collaborate with team members, management, and clients to ensure projects meet quality standards.
• Monitor systems to ensure they fulfill both user needs and business goals.
• Provide technical leadership and guidance to team members.
• Oversee assigned programs, including conducting code reviews.
• Assist in solving technical issues as they arise.
• Ensure the implementation of agreed-upon architecture and infrastructure.
• Address technical concerns, ideas, and suggestions.
• Stay informed about industry trends and developments.

Skills and Experience

To qualify for the role, you must have:

• At least 8 years of experience as Technical Lead or IT Architect.
• Hands-on experience with software development and system administration.
• Understanding of strategic IT solutions.
• Experience in project management and service-oriented architecture (SOA).
• Knowledge of JavaScript and Java.
• Familiarity with relational and non-relational databases, as well as vector database.
• Knowledge of cloud technologies (e.g., Azure).
• Excellent communication skills.
• Good knowledge of English language.
• Problem-solving aptitude.
• Organizational and leadership skills.

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture

Location: Piazza Gae Aulenti 1, Milano (Garibaldi FS/MM Garibaldi)

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