About Us 

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age’s Agency A-List in 2020 and Best Places to Work in 2019. Weber Shandwick was also honored as PRWeek’s Global Agency of the Year in 2015, 2016, 2017 and 2018, and PRovoke’s Global Agency of the Year in 2015, 2017 and 2019. The firm earned 25 Lions at the 2019 Cannes Lions International Festival of Creativity. Data-led, with earned ideas at the core, the agency deploys leading and emerging technologies to inform strategy, develop critical insights and heighten impact across sectors and specialty areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate reputation, crisis management, data and analytics, technology, public affairs, social impact and financial communications. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit http://www.webershandwick.com  

Job Summary

Weber Shandwick is looking for a Designer to join our growing creative team. In this role, you’ll concept and create visual design solutions for a variety of social media, digital, PR and branding projects, integrated campaigns (large and small) and presentations. The ability to collaborate with other teammates to develop compelling ideas and executions is fundamental to the role. Although our office is based in Detroit, we’re looking for the right candidate, so we’re open to remote. Note: Eastern Time working hours are required.

Responsibilities

• Create and execute original, persuasive, conceptual and visually compelling designs aligned with agency and brand standards, including (but not limited to): campaign look and feel, mood boards, iconography, typography, illustrations, brand books, printed materials, organic and paid social media assets, GIFs, memes, PowerPoint presentations, etc.
• Passion for solving design and marketing challenges from concept to completion
• Collaborate with Art Directors to create designs that generate engagement
• Leverage layout, design and typography skills to create PowerPoint presentations, templates and social assets
• Design and execute with meticulous attention to detail
• Incorporate feedback from Creative Directors, teammates and clients with precision and a positive attitude
• Ability to articulate the “why” behind the designs you present
• Become a brand style guide expert
• Understanding of visual hierarchy and its importance in design
• Mastery of Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and Powerpoint, as well as emerging digital and social design trends
• Working knowledge of digital, UX and UI design principals
• Knowledge of AfterEffects, Sketch and HTML are a plus, but not mandatory
• Animation skills a plus, but not mandatory

Qualifications 

• 2+ years of work and/or internship experience (digital, social and/or print)
• Must have a portfolio (may include spec work and unproduced concepts)
• Strong working knowledge of social media and design/video best practices
• Experience working on Automotive is a plus (but not mandatory)
• Possess a strong desire to learn and work on both large and small projects from conception through production
• Strong decision-making skills
• Ability to multitask in a deadline-driven environment
• Exceptional judgment when working with clients, teammates and production partners
• Self-motivated, entrepreneurial and endlessly curious
• Interest in staying on top of digital trends and emerging media
• Willingness to push creative boundaries
• Able to prioritize and manage own time

Salary Range: $58,700 USD - $72,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Employees must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to start date, unless eligible for a medical or religious accommodation or other accommodation required under applicable law.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-RJ1 

The Regional Customer Success Leader (RCSL) is a full-time leadership position reporting to the VP of Customer Success. The role is focused on the delivery of the Heartflow One platform. You will operate within a complex cross-functional commercial environment, leading a multi-disciplinary team to ensure that customers within your assigned territories successfully adopt Heartflow’s diagnostic pathway and solutions. Your primary focus is team execution—ensuring that every implementation and customer engagement meets our high standards for quality and efficiency.

Job Responsibilities:

For assigned commercial territories, align with cross-functional commercial leaders on goals and objectives, and enable your team, region, and national initiatives:

• Direction & Accountability: Thought Partnership - Focus on execution within established plans. Oversee daily operations for a multi-disciplinary team (e.g. Implementation Managers, Clinical Specialists, Solutions Engineers, etc.). 

Ensure all tasks are completed on time and adhere to standard operating procedures (SOPs) and Quality Management Systems (QMS). Accurately report team execution status.

Focus on operational refinement and optimization for assigned commercial territories. Proactively identify and mitigate risks, implement process improvements. 

Trusted advisor on Customer Success vision and strategy.  Provides key input on organizational-level KPIs, optimizing quality management system and compliance policies, resourcing and budget needs. May lead national initiatives.

• Influence & Communication: Regional Alignment - Deliver clear communication to the team to ensure the team understands all implementation requirements, deadlines, and immediate rationale for decisions.

Accurately report on team execution status, including implementation forecast, cycle times, imaging acceptance rates, etc.  Accountable for customer feedback collection, documentation, and handling of customer issues. 

Influence direction and drive execution across cross-functional dependencies within assigned commercial territories. Communicate complex technical/operational initiatives to regional stakeholders (e.g., sales, reimbursement, medical affairs, etc.) to drive alignment and gain buy-in.

Represents the function to the broader organization and external partners. Communicate complex technical/operational initiatives to cross-functional business stakeholders (e.g., product, quality and regulatory, etc.) to gain buy-in and manage expectations. 

• Talent Development: Mentorship - Provide timely, behavior-specific feedback to direct reports. Focus on skill development and performance management to meet KPIs.

Focus on developing a leadership talent pipeline and defining clear growth paths for direct reports.  Mentor people leaders (outside of reporting structure).

• Conflict & Escalation Management: Conflict Resolution - Address interpersonal team conflicts.  

Mediates and resolves systemic conflicts between cross-functional teams.  Resolves critical roadblocks or resource needs for complex scenarios

Directly handles basic and complex customer escalations.

Appropriately escalates to the next level leader.

• Emotional Intelligence & Integrity: Ethical Stewardship - Maintains composure under pressure and models professional behavior. Actively manages stress and burnout for direct reports.

Adjusts leadership style based on the maturity and needs of individuals. Consistently promotes psychological safety and inclusive behavior across the group.

Trusted advisor on sensitive organizational issues. Sets the ethical and cultural tone for the entire function, ensuring values are embedded in decisions.

Skills Needed:

• Excellence is expected across the following areas:
• cross-functional leadership, demonstrating influence and tact
• problem-solving ability, especially under pressure
• verbal and written communication skills

• Must demonstrate:
• Ability to achieve operational excellence, including executing processes and measuring KPIs
• Self-motivation and initiative to define change and lead initiatives through completion
• High customer-focused mentality
• Knowledge of hospital workflows and information technology (IT) implementation
• Ability to explain medical technologies to physicians and hospital leadership
• Cardiology or medical imaging background is a plus

Educational Requirements & Work Experience:  

Experience: 

• Track record of success in roles of increasing responsibility
• Background introducing new cardiovascular, medical imaging, or complex IT solutions into healthcare settings.
• Required: 12+ years professional experience in a related field, 5+ years people leadership.
• Preferred: 15+ years professional experience in a related field, 8+ years people leadership.

Credentials: 

• • Required: Bachelor’s degree or 4 years of relevant professional experience.
  • Preferred: Master’s degree.  Medical, allied health, or technical education.

Travel of up to 30%.

A reasonable estimate of the yearly base compensation range is $180,000 to $220,000, bonus, and equity. #LI-IB1

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

This role will be based in Lansing, MI and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.

• Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs.
• Manages day to day activities of PRI's customer companies.
• Utilizes advanced metrics to analyze, develop and implement process development.
• Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures.
• Responsible for professional technical development of all field technical specialists.
• Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution.
• Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies.
• Manage information flow and knowledge transfer sessions for PRI's customer companies.
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles.
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues.
• Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists.
• Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous.
• Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues.
• Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers.
• Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.
• Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area.
• Daily Production Data Analysis and Report Preparation.
• Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue.
• PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues.
• Maintain records of all preventive maintenance and troubleshooting tasks.

Qualifications:

• Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety.
• Bilingual in English and Korean.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client
  group.
• Ability to troubleshoot in depth service issues via phone and onsite.
• Ability to read, analyze and interpret technical business periodicals, professional journals and
  technical procedures.
• Ability to write reports and business correspondence.
• Ability to read and edit technical drawings/prints.
• Ability to effectively present information and respond to questions from management, clients and
   customers.
• Ability to work in a technically dominated environment: engineering, contracting and construction
  trades and able to absorb and commit technical information to knowledge quickly.
• Ability to anticipate and solve practical problems and resolve issues.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Ability to effectively handle multiple tasks.
• Well-developed planning, organization, analytical, and decision making skills.
• Proficient computer skills, such as Excel and PowerPoint.
• Ability to produce clear, timely and concise documentation and have well developed problem
  solving skills.

#LI-DR1