About the role

Roku is seeking a proactive, detail-oriented Executive Assistant to support our VP-level engineering leaders across the United States and EMEA. In this role, you’ll be a critical partner in helping our engineering executives stay focused on strategic initiatives by managing the operational and administrative details that keep everything running smoothly. You’ll thrive in a fast-paced, high-tech environment where precision, discretion, and adaptability are key.

What you will be doing

• Provide daily administrative support to engineering VPs, including calendar management, travel coordination, and expense reporting.
• Prepare meeting agendas, presentations, and materials for engineering leadership meetings; attend virtual meetings to capture notes and track action items.
• Coordinate meetings and virtual events across global time zones, ensuring seamless logistics and follow-through.
• Collaborate with other executive assistants and cross-functional teams to support company-wide initiatives and communications.
• Assist with special projects, data analysis, and research assignments related to engineering operations.
• Create purchase orders and manage vendor invoicing for engineering-related services.
• Serve as a backup for other administrative functions and provide coverage as needed.

We're excited if you have

• 7+ years of experience as an executive assistant, with a strong track record supporting engineering or technical leadership.
• Experience working apart from leaders; and experience working with US based companies.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast-moving environment.
• Excellent written and verbal communication skills, including professional email and document drafting.
• High level of discretion and confidentiality when handling sensitive information.
• Strong problem-solving skills and a proactive mindset—able to anticipate needs and take initiative.
• Comfort working independently and collaboratively across remote teams and time zones.
• Advanced proficiency in Outlook, Microsoft Office, and calendar management tools.
• Experience in a high-tech or engineering organization is highly preferred.

#LI-SS1

About the role:

Samsara is seeking a talented and driven Sales Director to manage and develop one of our Select Enterprise Sales teams. You should be an energetic evangelist passionate about introducing a transformative new technology into the market. You should have a history of over-achievement (Presidents Club, etc.) and be comfortable managing teams that sell into all levels of an enterprise organization in both technology and lines of business.

This is a remote position open to candidates residing in Mexico. This position requires travel up to 50% of the time.

In this role, you will: 

• Coach a team of ~4 account executives on sales strategy, pipeline reviews and achieve quarterly/yearly targets 
• Hire new account executives and provide both onboarding and ongoing coaching to ensure their growth and success
• Support account executives through professional development plans
• Provide clear and tactical feedback to account executives
• Further culture within the team and commercial organization with high emotional intelligence
• Collaborate with executive team to develop performance metrics
• Coordinate the involvement of Field Sales Engineers and support teams so that performance objectives and customers’ expectations are consistently met
• Work cross-functionally to strategically solve problems and project manage
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, lead and retain an inclusive, engaged, and high performing team

Minimum requirements for the role:

• Previous experience supervising a sales team in Mexico, (Enterprise Accounts preferred) in a management capacity
• Proven track record of ability to train, spearhead and motivate enterprise sales teams
• Solid understanding of SFDC and accurate forecasting methodology
• 8+ years of technology sales experience
• At least 2 years of managing sales teams that handle complex sales cycles involving multiple decision makers, multiple products, and extended time-frames
• Ability to manage C-level and senior level relationships within large companies
• Position requires frequent travel within the Mexican territory for customer visits and key industry events
• Excellent communication skills (English and Spanish) and comfortable with public speaking
• Proficient in utilizing tools such as SFDC

An ideal candidate also has:

• Passion in helping Account Executives close large, complex deals
• Leader who is dynamic and willing to be hands-on

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Digital Marketing Project Manager will play an integral part in the overall success of our account team’s delivery and service to our clients, serving as the communications and coordinating hub between team members and the client.  This role will report directly into the Client Experience team,, and will be supported by Power’s Project Management Office (PMO). 

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion.  They will become part of a high-performing team that gets client deliverables completed on time, on budget and with the highest standards of quality while working in a dynamic, fast-paced and forward thinking agency environment.  Working closely with clients and account teams, this role will manage multiple concurrent accounts, service lines and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.  As a key member of the account team, this role will be proactive, have excellent communication and problem-solving skills, and be confident in your ability to meticulously organize and keep your deliverables moving forward on-time without compromising quality.  They will keep all stakeholders up to date with progress and overcoming all of the inevitable challenges along the way.  

Key Responsibilities:

• Manage multiple concurrent accounts, service lines, deliverables and cross-functional team members via web-based project management software (Asana) and various communication channels
• Create and execute deliverable plans, and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of deliverable management: scope, risk, schedule, quality, and communication to stakeholders’ fullest satisfaction
• Support account calls through detailed recaps, captured action items, Asana task assignments and diligent follow-up on action items
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes along with possible solutions

Role Requirements:

• Minimum of three (3) years of experience leading projects and supporting client deliverables in a digital marketing agency environment
• Strong proficiency with Asana as a work management platform
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g.: SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Able to thrive in fast-paced environments and embrace change
• Professional approach and comfort with conflict management and mediation
• Ability to direct teams effectively in task prioritization and execution as well as facilitation of multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation and communications skills with tenacity to solve internal and client problems quickly
• Process driven, highly organized and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
• Self-starter with ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• Consistent adoption of PMO templates and processes
• Documented time savings achieved through PM task/work ownership
• Projects/deliverables completed and delivered on-time

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and account team regarding the status of all projects and deliverables

Benefits & Perks:

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

About the role:

Are you an aspiring content developer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric content framework within the Global Support organization, working with peers and subject matter experts to enhance our content assets using the latest in AI and other innovative tech.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Learn more about what we value at Samsara.

In this role, you will:

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
• Collaborate with teams to implement and maintain content development processes and standards
• Support various content development projects and initiatives, ensuring their successful execution
• Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization
• Participate in identifying and implementing improvements in content processes and technology

Minimum requirements for this role:

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.
• 3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content
• Experienced in working with content/knowledge management and ticketing systems
• Experienced in preparing AI-optimized content and building AI models for generating content
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adept at managing multiple priorities and embracing change with ease

An ideal candidate also is:

• Proficient in Jira
• Experienced in working in Agile/Scrum environments
• Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
• Experienced in managing content/knowledge-related projects

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

About the role:

This is a remote position open to candidates residing in Monterrey, N.L., Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 60% of the time and proximity to an international airport. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Travel onsite to deliver high-impact, structured training sessions tailored to customer needs.
• Facilitate workshops to identify adoption barriers and stakeholder resistance.
• Equip customers with frameworks and best practices to embed Samsara into daily workflows.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
• Design scalable training curricula, playbooks, and enablement frameworks.
• Identify inefficiencies in onboarding and implementation processes; propose and execute improvements.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices

Minimum requirements for the role:

• 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Candidate must be based in Monterrey, N.L., or willing to relocate

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience facilitating workshops with senior stakeholders and operational teams.
• Strong executive presence and ability to influence cross-functional leaders.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software 
• Experience serving a large and complex customer base in B2B SaaS 
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Experience working with different countries of the LATAM regions preferred, but not required
• Experience working in Tech Touch Engagements 
• Experience using Customer Success Platforms

About the role:

We are looking for a self-starting, motivated, and experienced Customer Success Specialist - CML/MM Collections to support the small business globally. This role manages the accounts receivable efforts of a global portfolio of monthly customers and acts as a key liaison between Sales, customers, and internal teams, ensuring clear communication of account status and timely resolution of issues.

The ideal candidate has a high-volume, accounts-centric mindset, strong attention to detail, and excellent problem-solving skills. You thrive in a fast-paced environment, can manage multiple priorities, and approach collections with a customer-first, solution-oriented mindset that supports both delinquency reduction and long-term customer retention.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send, can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future, and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Manage a portfolio of global customers, supporting overall account health through billing, receivables, and service-related inquiries.
• Serve as a primary point of contact for customers on billing questions, contract renewals, cancellations, and account-related concerns.
• Perform consistent collections activities to support timely payment of current and past-due accounts while maintaining a customer-first approach.
• Resolve customer issues and escalations that may impact payment or account status, partnering cross-functionally to drive timely resolution.
• Prioritize and manage a dynamic work queue, balancing backlog, ongoing follow-ups, and incoming customer requests.
• Deliver a high-quality customer experience from initial inquiry through final resolution, ensuring clear communication and accurate account management.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1+ to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
• Experience working in a fast-paced, high-volume environment, managing 20+ cases per day via phone and email while handling escalated or time-sensitive customer interactions.
• Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
• Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
• Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
• Proficiency using macOS and experience working with ticketing or CRM systems (e.g., Zendesk, Salesforce, Service Cloud, NetSuite).
• Ability to work remotely from Mexico.

An ideal candidate also has:

• Experience supporting service requests in billing, RMA, cancellations, and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus

About the Role

We’re hiring an Installation Services Manager – Mexico to own end-to-end installation outcomes across a hybrid delivery model: internal installers and third-party installation partners. This role will evolve the operating model, establish a performance system, and drive cross-functional execution so customers receive predictable, high-quality deployments at scale.

You’ll work closely with Implementation, Support, Product, Engineering, Finance, and external partners to improve on-time completion, first-time-right quality, and cost-to-serve—while ensuring all installer channels operate to one consistent standard.

What You’ll Do

Own Installation Performance End-to-End

• Define and evolve Mexico’s installation operating model, including service tiers, SLAs, coverage strategy, and decision rules for internal installers vs. partners.
  
  
• Build capacity and demand plans (forecasting, regional coverage, surge planning).
  
  
• Establish and uphold a single set of standards for quality, documentation, and customer experience across all installer channels.
  
  

Drive Execution

• Lead Mexico’s installation intake and prioritization cadence with key stakeholders to ensure the right work is matched to the right resources.
  
  
• Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce delays, missed appointments, and rework.
  
  
• Partner with Sales and key stakeholders on complex rollouts to align milestones, dependencies, and customer outcomes.
  
  

Build the Quality Improvement Loop

• Own quality enforcement across Mexico: job sheet accuracy, documentation compliance, photo standards, verification processes, and post-install defect reduction.
  
  
• Identify root causes (process gaps, training needs, SOP clarity, tooling issues, hardware readiness) and drive durable cross-functional fixes.
  
  
• Maintain and continuously improve SOPs, checklists, and enablement resources to keep installers and partners current on products and standards.
  
  

Manage and Scale the Installation Partner Portfolio

• Manage day-to-day relationships with installation partners supporting Mexico (overflow coverage, geographic gaps, specialized work).
  
  
• Lead partner onboarding, enablement, and certification to company standards.
  
  
• Drive partner performance through scorecards, corrective action plans, and Quarterly Business Reviews (QBRs).
  
  

Own Escalations and Incident Management

• Lead escalations across quality, scheduling, documentation, and customer experience - regardless of delivery channel.
  
  
• Coordinate triage and cross-functional communication to ensure timely customer updates and prevention actions.
  
  
• Track trends and drive systemic improvements to reduce repeat issues.
  
  

Build Operating Cadence, Reporting, and Cost Visibility

• Define and manage key performance dashboards (on-time completion, first-time-right, rework, cancellations, documentation compliance, escalation aging).
  
  
• Run a consistent operating rhythm (weekly reviews, monthly deep dives, QBR inputs) with clear actions and accountability.
  
  
• Partner with Install Partner Operations and Finance to improve PO/invoice hygiene, cost controls, and payment accuracy.
  
  

What We’re Looking For

• 5+ years of experience in operations, field services, program management, partner/marketplace operations, or customer operations in an environment with fulfillment/dispatch and cross-functional dependencies.
  
  
• Experience designing and running operational mechanisms: forecasting, capacity planning, SLAs, KPI systems, and operating cadences (WBR/QBR).
  
  
• Experience managing third-party partners or service providers, including onboarding, enablement, performance management, and escalation handling.
  
  
• Strong stakeholder management skills—able to drive outcomes across teams without direct authority.
  
  
• Analytical fluency: able to translate data into insights and action (Google Sheets/Excel; Google Slides/PowerPoint).
  
  
• Strong written and verbal communication skills in English.
  
  

Preferred

• Experience with telematics, hardware deployments, fleet operations, or installation quality programs.
  
  
• Experience operating a hybrid delivery model (internal teams + contractors/partners).
  
  
• Spanish fluency and/or experience working with Mexico-based operations.
  
  

What Success Looks Like

• Mexico installations become predictable, with clear SLAs, prioritization rules, and reliable scheduling outcomes.
  
  
• First-time-right quality and documentation compliance improve; rework and post-install issues decline.
  
  
• Escalations resolve faster and recur less due to durable root-cause fixes.
  
  
• Leadership has clear visibility into installation health through consistent reporting and operating cadence.

As a Data Validation Specialist (DVS), you will be at the front of Samsara’s go-to-market strategy. This includes researching critical account information, ensuring Salesforce data cleanliness, setting up Samsara’s sales team for success by presenting them with the most accurate prospect information. This role is ideal for individuals looking to develop enterprise technology sales skills and to advance their careers into an Account Development role. Successful DVS’ learn the basics of working with Samsara’s prospective customers and how our line of products benefit them. You will work closely with top-tier executives and will see up close how sales organizations succeed.

The Account Development Representative will work on:

• Researching critical account information, ensuring salesforce data cleanliness, setting up Samsara’s sales team for success by presenting them with the most accurate prospect information.
• Working closely with top-tier executives and seeing up close how sales organizations succeed
• Championing, role modeling, and embedding Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices

An ideal candidate has:

• High level of interest in the IoT space
• Excitement around growing a sales career
• Comfortable in a dynamic, customer facing environment
• Previous cold calling experience
• Motivated to be in a goal-oriented, project managing role
• Excellent interpersonal skills

About The Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect young people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission. 

You’ll be responsible for growing our relationships with clinical partners and provide much-needed resources to thousands of at-risk teens and young adults. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high because every decision we make directly impacts our communities. 

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. 

At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to not only find a career, but a calling.

Responsibilities

• Own, manage, and expand relationships with hospitals and major health systems to continue to drive growth 
• Identify trends in local hospitals and health systems and synthesize findings into strategic opportunities 
• Design strategies to better support and engage referral partners across higher level of care channels
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Fill potential gaps and monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process 
• Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process
• Attend and lead various educational meetings, marketing presentations, and networking events in a remote capacity 
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be located in the Albuquerque, NM area
• 3+ years experience selling into healthcare with a track record of success 
• Experience pitching and working with hospitals and/or larger health systems 
• Work authorized in the United States and native-equivalent proficiency in English
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Demonstrated project management experience, successfully owning and driving tasks from initiation to completion
• Ability to energize, communicate, and build rapport at all levels within an organization, especially with senior leadership
• Ability to travel locally (within ~2 hour driving distance) for meetings with potential referral partners
• Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment with a collaborative mindset
• Comfort with video conferencing, scheduling, and CRM technologies
• Prior experience with Salesforce and other sales enablement tools preferred
• Experience advising, presenting to, and persuading senior corporate personnel

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in North Texas, Oklahoma, New Mexico  
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Albuquerque, NM
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Santa Fe, NM
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Santa Fe, NM
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Responsibilities

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in Albuquerque, NM
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in North Texas, Oklahoma, New Mexico  
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

About The Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect young people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission. 

You’ll be responsible for growing our relationships with clinical partners and provide much-needed resources to thousands of at-risk teens and young adults. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high because every decision we make directly impacts our communities. 

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. 

At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to not only find a career, but a calling.

Responsibilities

• Own, manage, and expand relationships with hospitals and major health systems to continue to drive growth 
• Identify trends in local hospitals and health systems and synthesize findings into strategic opportunities 
• Design strategies to better support and engage referral partners across higher level of care channels
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Fill potential gaps and monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process 
• Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process
• Attend and lead various educational meetings, marketing presentations, and networking events in a remote capacity 
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be located in the Albuquerque, NM area
• 3+ years experience selling into healthcare with a track record of success 
• Experience pitching and working with hospitals and/or larger health systems 
• Work authorized in the United States and native-equivalent proficiency in English
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Demonstrated project management experience, successfully owning and driving tasks from initiation to completion
• Ability to energize, communicate, and build rapport at all levels within an organization, especially with senior leadership
• Ability to travel locally (within ~2 hour driving distance) for meetings with potential referral partners
• Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment with a collaborative mindset
• Comfort with video conferencing, scheduling, and CRM technologies
• Prior experience with Salesforce and other sales enablement tools preferred
• Experience advising, presenting to, and persuading senior corporate personnel

About the Role

Charlie Health is looking for a dynamic individual to serve as Clinical Admissions Therapist. The Clinical Admissions Therapist will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs.

We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

Responsibilities

• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns 
• Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care 
• Construct provisional mental health diagnoses utilizing DSM-V criteria 
• Document client information in accordance with regulatory standards using electronic medical record  
• Assign treatment team members and group schedules while informing staff of new admissions
• Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake  
• Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission
• Looking to cover the following shifts to meet the schedules and needs of our clients:
  • Mornings and Afternoons - Must be available 11am - 7pm MT
  • Afternoons and Evenings - Must be available 12pm - 8pm MT
  • Weekends encouraged
  • Will consider alternative availability on individual basis
• Work authorized in the United States and native or bilingual English proficiency
• Strong communication and interpersonal skills
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care

Requirements

• Experience working with a wide range of ages, including children, teens, young adults, and adults preferred
• Experience completing behavioral health assessments and admissions preferred
• Independent licensure in a mental health field required
• An independent license is preferred, but we’re happy to work with associate-level clinicians who are eager to grow and work toward full licensure.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis

The expected base pay for this role will be between $60,000 and $70,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.#li-remote

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of customers in Mexico, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement

Minimum requirements for the role:

• Experience: 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in Mexico.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will demonstrate ownership by managing customer communications and expectations through to a successful resolution.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the way.
• Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiency.
• Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executives.
• Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilities.
• Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvement
  
  

Minimum requirements for the role:

• Experience: 7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success. 
• Foundational Education: Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Technical Proficiency: Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• Customer Focus: A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Communication: Strong English written and verbal communication skills.
• Collaborative Spirit: A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
  
  

An ideal candidate also has:

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This is a remote role open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.

Being bilingual in English and Spanish is a must. 

• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands. 

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Experience troubleshooting API’s.
• Trilingual English, Spanish, and French is a big plus.

About the role:

This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs. 

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

Minimum requirements for this role:

• 2+ years experience in a full-cycle, closing sales role
• Experience independently closing new deals larger than $10,000 in annual revenue.
• Spanish speaker required (verbal and written)
• Must be located in Mexico

An ideal candidate has:

• Proven track record of consistent quota achievement
• Experience selling in the midmarket space - medium to large deals sizes
• Experience with high-volume cold calling
• Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
• SFDC familiarity
• Experience selling into Mexico or Latin America
• Ability to think strategically and creatively in a new market
• Excellent understanding of business acumen for emerging markets
• Ability to manage logistics of selling into Mexico from North America

About the role:

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data integrity.

Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data. You will serve as the primary technical authority for the software components associated with the ELD compliance product. You are the critical bridge between our customers, field teams, and R&D, ensuring that our product maintains 100% accuracy in recording Hours of Service (HOS) and Records of Duty Status (RODS).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 
  
  

In this role, you will: 

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
• Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams
• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new products to ensure supportability and ease of customer understanding.
• Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
• Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.
  
  

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.
• Familiarity with ELD related rules and regulations.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak at technical and conversational levels.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Demonstrated strong resourcefulness, creativity, and problem-solving skills.
• Adaptability and ability to thrive in a fast-paced, dynamic work environment.
• Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential. 
  
  

An ideal candidate also has:

• Experience with fleet regulatory requirements for compliance.
• Experience in Telematics industry is a plus.
• Data Analysis skills; Python, SQL and Tableau.

About this role:

Renewals are the heartbeat of Samsara’s long-term success. As a Renewals Account Executive for our Mexico Enterprise segment, you will lead the commercial strategy for a portfolio of 20-45 high-value accounts per quarter. This is a high-impact role where you will be responsible for securing favourable renewal terms while minimizing financial attrition, identifying growth opportunities, passing findings and insights back to the business, and closing renewal deals.

Your mission is to balance efficiency with high-touch strategic negotiation, ensuring our Mexico customers continue to see Samsara as their "source of truth" and long term partner for physical operations.

You should apply if: 

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely. You have an innate curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them better.
• You thrive in a competitive arena and play to win: You aren't intimidated by a "save" cycle; you lean into it. You are a creative thinker who can confidently advocate for a customer’s resources at time of renewal and prove why Samsara remains their best-in-class partner. You expect to win because you believe in our value, and you have the grit to defend our footprint against any competitor.
• You are a Master of Prioritization: You know how to triage a book of business, while dedicating deep strategic work to your six-figure "anchor" accounts. You take pride in a clean forecast, and know that deal execution is an essential part of hitting your numbers.  
• You are a Value Architect who builds genuine relationships: You don’t just "process" a contract; you re-confirm the business case. You build trust quickly, and you can articulate ROI to a CFO or operational value to a Fleet Manager with equal fluency.
• You can navigate internal complexity to win as a team: You recognize that sales is a team sport. You are comfortable collaborating with CS, Deal Desk, Legal, and Finance to navigate custom terms and "get to yes" on agreements, all while sharing best practices to help the broader team succeed.
• You want to be with the best: You thrive in a high-performance culture where you are surrounded by top-tier talent. You are looking for a role that challenges you to go farther than you have before, moving with urgency and a growth mindset to secure the revenue that fuels Samsara’s mission.

In this role, you will:

• Own the Mexico Enterprise Market: Act as the primary commercial lead for a portfolio of 50–75 renewals per quarter. You will manage high-touch accounts ranging from 500k+, serving as a dedicated expert on the Mexican business landscape, local competitors, and regional market trends.
• Drive Full-Cycle Commercial Execution: Lead every stage of the renewal process, from initial quoting and complex negotiations to securing internal approvals. You will prioritize 36-month terms to stabilize the partnership and maximize long-term Lifetime Value (LTV).
• Forecast with Precision: Maintain impeccable Salesforce hygiene to ensure your pipeline is a "single source of truth." You will provide leadership with scenario forecasting, clear visibility into territory risks, and data-driven insights that make your outcomes predictable.
• Strategize Across the Account Team: Partner seamlessly with CSMs and AEs to map out expansion opportunities. You will bridge the gap between retention and growth, identifying expansion opportunities while ensuring a frictionless, unified experience for the customer.
• Operate as a Business Owner: Take full accountability for your territory’s health. You don't just manage a list; you proactively solve for churn, advocate for the needs of the Mexico market, and lean into the "owner" mindset to hit and exceed your retention targets.

Minimum requirements for this role:

1. Experience: 2+ years of full-cycle closing or strategic renewals experience, specifically managing Enterprise Mexico accounts.
2. Commercial acumen: Proven track record of managing $3M+ in quarterly quota with deal sizes above $300k.
3. Mexico Market Context: Experience navigating the Mexico business landscape.
4. Negotiation Prowess: Ability to manage multi-stakeholder "save" cycles and handle complex procurement/legal requirements.
5. Operational Excellence: Expert proficiency in Salesforce and a disciplined approach to pipeline management.

About the role:

The Senior Business Intelligence (BI) Analyst will be a key technical contributor within the Data Analytics function of the Support Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing actionable data to drive operational improvements for The Support organization. The Senior BI Analyst will work closely with cross-functional business leaders, tech leads, and other support functions to translate business and technical requirements into concrete quantitative analysis and AI-enriched dashboards, with the goal to uncover insights, streamline decision-making, and enhance operational efficiency across the Support organization. This role is critical in driving the adoption of analytics tools and fostering a data-driven culture within Samsara.

The ideal candidate will have deep experience working with cross-functional teams to solve highly technical business problems through effective data visualization and manipulation, and is eager to pursue various data-related projects in a fast-moving environment. The role reports to the Director of Global Support Operations & Strategy.

This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will work on: 

• Data structures: Leveraging the language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis
• Dashboarding: Designing, creating and maintaining scalable BI solutions, complex dashboards and other summary visualizations to deliver actionable insights and drive data-informed decision-making across the organization.
• Actionable analysis: Performing a variety of exploratory analyses by integrating and optimizing data from multiple sources, which will help us understand the health of the Support organization and identify opportunities for improvement and optimization .
• Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing ticket data to proactively identify common customer issues)
• Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities, and identify and address key business challenges 
• Mentorship: Mentor junior analysts and share best practices in BI development, fostering a culture of continuous learning and improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 8+ years of experience in business intelligence, data analytics, or a related field.
• Hands-on experience in designing and managing Tableau dashboards 
• Strong proficiency in SQL, data visualization and manipulation, and dashboard development.
• Ability to communicate technical concepts and insights to non-technical stakeholders effectively.
• A collaborative mindset, with experience working cross-functionally to solve complex business problems.
• A bachelor’s degree in a relevant field (Business Analytics, Data Science, Computer Science, Statistics, Mathematics, etc.) or equivalent coursework in a quantitative discipline.

An ideal candidate also has:

• Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data
• Experience in a Customer Support or Customer Support organization, with an understanding of relevant KPIs and processes
• Experience with B2B hardware and SaaS products
• Experience partnering with leadership to solve business problems

About the role:

Samsara is looking for an experienced Senior Escalation Specialist to join our Global Technical Support organization to provide individualized support with an elevated level of care and urgency for our customers. This includes providing executive-level communications to our customers and internal stakeholders. You will support customers involved in time-sensitive escalations and manage their overall experience by collaborating closely with customer stakeholders as well as Samsara’s Sales, Customer Success, Technical Support, Product Management, and Engineering teams. You will be part of the Incident and Escalations team within the umbrella of the Global Technical Support organization.

We are looking for a candidate with exemplary executive-level communication skills and a solid track record of managing high-priority escalations and projects to produce successful outcomes for our customer base. A successful candidate will be a creative problem solver with a passion for superb service and customer devotion.

This is a remote working position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role you will:

• Be the Single Point of Contact: Manage the lifecycle of an escalation including, but not limited to, acting as the single point of contact for the customer and internal stakeholders. Be responsible for resource coordination and communication through escalation closure up to the senior executive level.
• Cross-Functional Partnerships: Build strong working relationships with key stakeholders across Customer Success, Engineering, Product, and Sales, and Accounts Receivable with a focus on fostering efficient collaboration and driving down resolution times of technical or billing related issues.
• Process Development: Develop, implement, and coordinate key post-escalation processes such as post-escalation reviews, post-mortems, trend evaluation, and other key continuous improvement activities in conjunction with the Support Operations team.
• Best Practices: Establish and maintain escalation SOP’s in accordance with industry standards and best practices.
• Reporting & Metrics: Build and monitor escalation KPIs and relevant reporting to ensure support continues to provide the best experience possible for escalated customers.
• Executive Reviews: Drive and manage review meetings focused on critical/major escalations with senior executives.
• Samsara Culture: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a dedicated customer facing escalation management role in fast-paced software/technology environments (SaaS/PaaS/IoT).
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• Demonstrated program or project management experience with an ability to influence stakeholders to achieve desired outcomes.
• Exceptional judgment in high-pressure scenarios, and ability to make timely recommendations from both business and technical standpoints.
• Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority, up to and including senior executives.
• Proficient english language verbal, written, communication, and receptive listening skills.
• Proven ability to build strong working relationships cross-functionally to drive effective teamwork and communication.
• Experience working with ticketing systems such as Zendesk and Salesforce.

An ideal candidate also has:

• 8+ years of customer facing Support Services related experience with a proven track record of delivering business value and improvement.
• Previous people management experience.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually beneficial solutions.
• Ability to work in a hyper-growth environment with shifting priorities.
• Experience working with dashboard tools such as Zendesk Explore and Tableau.

About the Role

The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s go-to-market strategy. This includes hunting for leads, mapping enterprise accounts, and building demand for Samsara’s full line of products. This role is ideal for individuals looking to develop enterprise technology sales skills and to advance their careers. Successful ADRs earn accelerated commissions and head down the path for promotion into closing roles. You will work closely with top-tier executives and will see up close how sales organizations succeed. 

This is a hybrid position based in our Mexico City office.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. Successful ADRs can see promotion to a closing role in two years or less.
• You love talking to people: In this role you will average 80+ calls to prospective customers daily.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You treat rejection as a learning experience: In this role, you will get hung up on and you will get told no. You need to have resilience to pick up the phone again and again to sell Samsara’s mission.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before

Minimum requirements for the role:

• High level of interest in the IoT space
• Excitement around growing a sales career
• Comfortability in a dynamic, customer facing environment
• Previous cold calling experience
• Motivation to be in a goal-oriented, quota-carrying role
• Excellent interpersonal skills
• Ability to communicate with a high degree of clarity and professionalism in English (both verbally and in writing) to build rapport and effectively resolve inquiries for our US customer base.

#LI-Hybrid

About the role:

We are seeking a highly organized and proactive Legal Administrative Assistant based in our Mexico City office. This role sits within our global Legal Operations team and will support the administrative function of the entire Samsara legal team by handling a wide range of administrative tasks, ensuring smooth daily operations, and contributing to the legal operations function globally, including in Mexico, the United States, Canada, Europe, and India. The ideal candidate will possess a keen understanding of legal administrative work, great attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. 

This is a hybrid position requiring 3 days per week in our Mexico City office and 2 days working remotely. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Support the administrative function for the Samsara Legal Operations team
• Support legal team request intake queues, ensuring prompt and accurate resolution of inquiries, requests, and tasks
• Provide general administrative support for the entire legal team (including in Mexico, the United States, Canada, Europe, and India), including, but not limited to, redlining contracts, document management, coordination and preparation (filing, signing), general correspondence, and administrative tasks
• Support and improve administrative workflows across the legal team and cross-functionally
• Maintain and organize legal databases and systems
• Manage updates to contractual and policy templates and support related workflows
• Facilitate communication and collaboration amongst the global legal team
• Provide administrative support for special projects and initiatives as needed
• Champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 2+ years of administrative, operations and/or legal support experience
• Excellent verbal and written communication skills in both Spanish and English
• This position will be based in Mexico City and will be a hybrid role – the candidate will be expected to be in the office at least 3 days per week.
• Ability to support US (EST/PST) business hours as needed
• Demonstrated success in managing team inboxes/queues, coordinating tasks, and meeting deadlines within a dynamic work environment
• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines with accuracy
• Discretion while handling confidential legal information
• Proficient in Microsoft Office and Google Suite
• Proficient with AI tooling, including designing and improving AI powered workflows
• Bachelor's degree or equivalent experience

An ideal candidate also has:

• In-house, technology company, law firm, or notary public experience
• Legal management and enterprise software experience (i.e., Zendesk, Ironclad, Slack, Google Drive, Adobe, Brightflag, etc.)
• Knowledge of legal terminology, practices, and documentation
• Exceptional communication and interpersonal skills, with a focus on team collaboration
• Adaptability and a proactive mindset to navigate changing priorities and thrive in a fast-paced, innovative environment
• Ability to work independently and as part of a team in a fast-paced environment
  
  #LIHybrid

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. 

This is a remote position open to candidates based in Mexico City and Metropolitan area. Relocation assistance will not be provided for this role. 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will: 

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
• Bilingual: Proficiency in English and Spanish is a must.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced documentation skills.
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

An ideal candidate also has:

• Experience supporting telematics systems, ELDs, and hours of service compliance.
• Proven ability to mentor and coach peers to improve team performance and individual growth.
• Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
• French fluency or German is a plus.

About the Role

Samsara is looking for an experienced Deal Support Quality & Strategy Manager to play a pivotal role in ensuring operational excellence across our Deal Support (Deal Execution + Deal Strategy) organization. TheDeal Support Quality & Strategy Manager will partner with leadership to build, implement, and maintain a quality program that supports the accuracy, efficiency, and consistency of our deal lifecycle processes. You will be responsible for providing feedback and business intelligence to drive continuous improvement and mitigate risk.

The ideal candidate has expertise in quality assurance operations, a keen eye for detail, and experience analyzing data to identify opportunities that have a direct impact on business outcomes. This role will join a team in building mode, and a successful candidate will have a strong bias for action and help create a sustainable quality culture.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft.
• You have an innate curiosity about how businesses work: You will learn the ins and outs of complex sales processes and go-to-market operations, and you'll be energized by finding ways to make them more efficient.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
• You are a team player: At Samsara, we help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Process Auditing: Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
• Quality Assurance & Coaching: Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered. Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
• Insight & Analysis: Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights. Deliver data-driven recommendations on service and process quality to Deal Support leadership
• Program Support: Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
• Collaboration: Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
• Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
• Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
• Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
• A meticulous attention to detail and a passion for continuous process improvement
• Ability to work independently in a dynamic and fast-paced environment
• Experience leveraging AI tools to automate quality workflows or analyze large datasets

An ideal candidate also has

• Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ)
• Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process
• Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment
• Experience with software used for quality assurance tracking and reporting
• Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
• Experience with Salesforce is preferred, but not required

About the role:

Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. 

In this role, you will be part of our Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. 

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. 

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

Minimum requirements for this role:

• 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred.
• Bilingual (Spanish and English) is required
• Strong spoken and written language skills for working with multiple teams and publishing documentation.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• Candidate must be based in Mexico.

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• Experience working with different countries of the LATAM regions preferred, but not required.

About the role:

The Enterprise sales team is responsible for revenue growth in new and existing customers that represent the largest prospective accounts for Samsara by total addressable opportunity.

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts.
• Own customer engagements end-to-end, from prospecting and qualification to close.
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability thriving in a dynamic, fast paced environment
• Mexico citizen
• Fluency in both Spanish and English

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!

Manager, Customer Success — Scale Mexico

About the Role

The Manager, Customer Success — Scale leads the entire Scale (Mid-Market) segment for Mexico, owning both the high-touch and digital success motions across our Scale Segment. This role is responsible for a team of Customer Success Managers who manage a large, geographically diverse book of mid-market accounts, combining personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume.

In addition to leading a team, this leader will directly own and evolve the Digital Scale journey — designing and operating the automated, data-driven customer experience that serves the long tail of the Mexico Mid-Market portfolio. You will partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that works at scale.

Spanish and English fluency is required. Multilingual capabilities (particularly French) are a strong advantage given the breadth of the North American territory.

Key Responsibilities

Team Leadership & Performance

•   Hire, onboard, and develop a high-performing team of CSMs covering the Mexico (Mid-Market) segment.

•   Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review completion, risk management).

•   Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback.

•   Recognize and grow top talent; address underperformance quickly and fairly.

•   Manage capacity and account assignment across a high-volume book to balance CSM workload and customer coverage.

Digital Scale Program Ownership

•   Own and continuously improve the Digital Scale journey for Mexico. In some case this journey will affect all customers in North America — the automated, tech-touch customer experience for the mid-market segment.

•   Define and execute digital plays (onboarding sequences, adoption campaigns, renewal outreach, health score triggers) in partnership with Marketing and CS Operations.

•   Analyze engagement data to identify gaps, optimize messaging cadence, and improve conversion and retention outcomes at scale.

•   Ensure a seamless transition between digital and human-led touchpoints, maintaining a consistent customer experience across both motions.

•   Stay current with best practices in digital CS and bring innovative ideas to scale the team's impact without sacrificing quality.

Customer Outcomes & Execution

•   Ensure the team drives measurable value for mid-market customers through structured onboarding, adoption, expansion, and renewal motions.

•   Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio.

•   Oversee book-of-business risk management — ensure early identification, clear ownership, and documented action plans for at-risk accounts.

•   Support CSMs in high-stakes customer moments (QBRs, escalation calls, executive check-ins) as needed.

Strategy, Process & Enablement

•   Translate company and CS strategy into a clear operating model for the Scale segment — defining cadence, plays, and standards for both high-touch and digital motions.

•   Standardize and improve core processes across the regions (onboarding-to-steady-state handoff, BR cadence, risk playbooks, escalation paths).

•   Use data and tooling (CS platform, CRM, product analytics, digital engagement tools) to monitor performance, surface insights, and guide team decisions.

•   Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory.

Cross-Functional Collaboration

•   Serve as the primary CS point of contact for Sales, Renewals, Services, and Support leaders for the segment.

•   Partner with Sales on account planning, expansion strategy, and commercial alignment across mid-market accounts.

•   Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the mid-market segment.

•   Represent the Scale customer voice in internal forums and influence roadmap and policy decisions.

•   Coordinate with regional stakeholders across the US, Canada, and Mexico to ensure localized execution where relevant.

Culture & Leadership

•   Model and reinforce the company's cultural principles: customer focus, growth mindset, inclusion, and teamwork.

•   Foster an environment of psychological safety, accountability, and continuous improvement.

•   Communicate clearly and regularly with senior leadership on progress, risks, headcount, and territory health.

Minimum Qualifications

•   8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role, with direct ownership of mid-market or enterprise accounts.

•   3+ years directly managing a team of CSMs or similar roles, including hiring, coaching, performance management, and career development.

•   Proven track record driving portfolio-level outcomes: renewal, expansion, adoption, and executive engagement.

•   Experience operating in a high-volume, scaled CS environment — managing both tech-touch/digital and high-touch motions simultaneously.

•   Demonstrated ownership or hands-on experience building or managing digital customer journeys, automated programs, or tech-touch CS motions.

•   Experience in B2B SaaS or a similarly complex, technology-driven environment.

•   Strong executive presence and communication skills; comfortable engaging VP+ stakeholders internally and externally.

•   Data-driven operating style: able to interpret dashboards, define KPIs, set guardrails, and translate insights into action.

•   Demonstrated ability to build trust, collaborate cross-functionally, and operate in a fast-paced, change-heavy environment.

•   Full professional fluency in English (written and spoken) — required for customer engagement and internal collaboration across the regions.

Preferred Qualifications

•   Experience leading teams that span both pooled/scale and high-touch/enterprise books of business simultaneously.

•   Familiarity with Customer Success tooling (e.g., Gainsight, Totango, ChurnZero) and CRM systems; experience using these platforms to drive digital programs is a strong plus.

•   Experience building or refining playbooks, metrics frameworks, and digital engagement programs for mid-market CS teams.

•   Background in operations-heavy industries (e.g., transportation, logistics, field services, manufacturing) is a plus.

•   Bilingual or multilingual skills — Spanish and/or French (Canadian) preferred, given the North American territory scope (US, Canada, Mexico).

•   Experience managing or collaborating with teams across multiple North American markets and time zones.

About the role:

The Enterprise sales team is responsible for revenue growth in new and existing customers that represent the largest prospective accounts for Samsara by total addressable opportunity.

This is a remote position, open to candidates based in Mexico.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before. 

In this role, you will: 

• Develop Executive-Level relationships within strategic, named accounts.
• Own customer engagements end-to-end, from prospecting and qualification to close.
• Demonstrate excellent solution-based sales process in complex sales campaigns
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5+ years experience in a full-cycle, closing sales role
• Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
• Experience handling and owning enterprise deal sizes and C-Level relationships
• Willing and comfortable with strategic outbound prospecting
• Excellent interpersonal skills and demonstrated ability thriving in a dynamic, fast paced environment
• Mexico citizen
• Fluency in both Spanish and English

An ideal candidate also has:

• Experience working with line of business stakeholders (Operations, Finance, IT)
• Awards for top achievement (President’s club, Winner’s circle, Top 10%)
• Passion for the world of operations!

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to our customers in Latin America. You will help them understand how GitLab’s DevSecOps platform can solve real software delivery challenges and drive measurable business outcomes. You’ll own the technical side of the sales cycle, from discovery and value stream assessment through proof of concept and workshops, guiding customers as they evaluate and adopt GitLab. Based in Mexico, you’ll work closely with a regional sales director, account executives across enterprise, mid-market and public sector segments. You will work alongside other Solutions Architects, while reporting to a senior manager in the US. In your first year, you’ll focus on building deep relationships with customers, shaping technical strategy for key accounts, and becoming the go-to technical advocate for GitLab in the region.

Some examples of our projects:

• Running Value Stream Assessments for strategic accounts to identify where GitLab can improve their software development lifecycle
• Designing and owning technical evaluation proofs of value and workshops that demonstrate modern software development lifecycle workflows with CI/CD, shift-left security, and generative AI

What you’ll do

• Engage with prospects and customers across LATAM, onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process
• Collaborate with regional sales directors and account executives to shape and execute account strategies that drive GitLab adoption
• Own technical evaluations, including proof of value activities, tender and audit responses, and the design and delivery of technical workshops
• Serve as the Directly Responsible Individual on Customer Success Plans, ensuring technical risks are identified, addressed, and aligned to customer business outcomes
• Build and maintain strong relationships with customer stakeholders so they become confident GitLab advocates within their organizations
• Act as the customer advocate to internal teams by sharing feedback and insights with Product, Engineering, Sales, and Marketing
• Maintain and deepen your expertise in GitLab and related technologies through training, certifications, and the creation of reusable technical examples for customers and partners
• Educate customers of all sizes on the value of the GitLab platform, modern software development practices, continuous integration and continuous deployment, and cloud technologies
• Run value stream assessments for key accounts with support from senior Solutions Architects to uncover opportunities for improvement and expanded GitLab usage

What you’ll bring

• Ability to communicate clearly with technical and non-technical stakeholders across Latin America
• Background in technical pre-sales, solution consulting, or information technology roles where you have supported a sales cycle or customer adoption journey
• Experience with modern software development or operations practices and related technologies, including version control, CI/CD, and cloud-based environments
• Understanding of the end-to-end software development lifecycle and how DevSecOps practices, including continuous integration and continuous deployment, support business outcomes
• Ability to design and present technical solutions that address customer requirements, including running proofs of concept, workshops, and technical evaluations
• Skill in building trusted relationships with customers and internal partners, and representing customer needs back to Product, Engineering, Sales, and Marketing
• Ability to work independently in a remote, distributed team, manage multiple priorities, and adapt to different customer segments and industries
• Openness to learning new technologies and approaches, with interest in applying transferable skills to the GitLab platform and its ecosystem

About the team

Our Solutions Architect team partners with Sales to help customers Latin America to understand, adopt, and gain value from the GitLab DevSecOps platform. You’ll join a small, collaborative group that includes Solutions Architects, a regional sales director, and Account Executives focused on enterprise, mid-market and public sector customers, reporting to a Senior Manager based in the US. The team works in an all-remote, highly asynchronous way across time zones, combining deep technical expertise with consultative engagement to guide customers through evaluations, proof of concepts, and strategic value stream assessments. Current priorities include scaling support for a growing LATAM customer base, strengthening GitLab advocacy within customer organizations, and sharing field feedback back into Product, Engineering, and Marketing to continuously improve our platform and customer outcomes.

About Us 

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

The Role

We are seeking a Seasoned Senior Accountant (CPA preferred) with 5+ years of experience in high-growth environments. The ideal candidate is a meticulous analytical expert with deep GAAP knowledge, advanced Excel skills, and hands-on experience with NetSuite. You will drive our month-end close, lead audit preparation, and provide actionable financial analysis to the leadership team, acting as a true steward of our financial health.

The Senior Accountant is responsible for driving efficiency and improvements within all aspects of the monthly, quarterly, and annual financial close processes, ensuring precise and timely financial reporting that adheres to US GAAP. 

Responsibilities

• Execute many aspects of the monthly close, including preparing journal entries, account reconciliations, and flux analyses across the general ledger.
• Complete revenue related month end close tasks including preparation of journal entries and monthly reconciliations. 
• Identify and implement process improvements to streamline close and accelerate close timelines.
• Assist the USA based accounting team with revenue operation including group sales billing, collection and related reporting. 
• Provide clear and concise flux commentary for assigned balance sheet and income statement accounts on a monthly basis.
• Help accurately accrue expenses.
• Enhance documentation, reconciliation schedules, and analyses to maintain a strong internal control environment.
• Support ERP enhancements and system implementations as needed.
• Help develop, measure and report out on key performance indicators (KPIs) for top-line revenue.
• Collaborate with cross-functional teams (Revenue, Technical Accounting, FP&A, legal.) to provide strategic insights and work towards shared goals.
• Handle ad-hoc projects and technical accounting research as needed.

Desired Skills & Experience

• Bachelor’s degree in Accounting or Finance.
• Proficient at speaking english in a professional environment.
• 7+ years of progressive accounting experience in a fast-paced business environment.
• Strong technical accounting skills with a solid understanding of U.S. GAAP and working for a publicly traded organization.
• Experience working with financial ERP or general ledger systems; NetSuite experience is a plus. In addition, experience with FloQast, Zip, and Brex are preferred.
• Experience with a Big-4 or equivalent national accounting firm is highly desirable.
• SaaS or technology industry experience is preferred.
• Excellent communication and problem-solving skills.
• Proven ability to manage competing priorities and meet tight deadlines in a team-oriented setting.
• Certified Public Accountant designation is highly desired, but not required.
• Proficiency in Google and  Microsoft Office Suite, especially Excel.

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

Meet the Team

The Communications team shapes how Fever is perceived both inside and outside the company. What people see and hear matters, and our role is to ensure every message is clear, consistent, and aligned with Fever’s vision.

Join us if you want to shape our global narrative, influence strategic perceptions, and ensure our vision resonates with audiences both inside and outside the company.

The Role

As a PR & Communications Specialist, you will play a key role in supporting the development and execution of the company's external communications strategy. This includes drafting media materials, coordinating with journalists, supporting special events, and ensuring consistent messaging across channels. The role requires a combination of strong writing skills, media intuition, and a proactive, autonomous attitude.

What You’ll Do

• Draft, edit, and coordinate approval of press releases, background checkers, media advisories, Q&As, fact sheets, and related content
• Maintain daily contact with journalists: respond to inquiries, proactively pitch stories, and coordinate interviews
• Assist in organizing and executing press events, influencer activations, and stakeholder meetings
• Manage media monitoring, reporting, and internal trackers: coverage clippings, agendas, media lists, and reporting dashboards
• Monitor competitor activity and industry trends; provide summaries and insights to the team
• Ensure message consistency across paid, earned, shared, and owned media
• Liaise with internal departments (marketing, brand, legal, product) to ensure alignment of messaging
• Act as a brand guardian in external communication, upholding tone, language, and core values

Who You Are

• 3-5 years of experience in PR, corporate communications, media relations, or journalism
• Strong sense of autonomy and ownership of tasks and deadlines
• Excellent writing, editing, and verbal communication skills in English and Spanish
• Familiarity with media databases, monitoring platforms (e.g., Meltwater, Cision), and CMS/social media tools
• Strong organizational skills and attention to detail
• Ability to work under pressure and manage multiple tasks with competing deadlines
• Team player with a proactive mindset and willingness to learn

Nice to have:

• Previous experience in an agency, a startup, or a media environment
• Knowledge of crisis communication protocols or reputation management
• Exposure to public affairs or stakeholder engagement

Why You’ll Love It Here

• Attractive compensation package 
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Private health Insurance
• 20 days off annually
• Wellhub membership
• English Lessons
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

#LI-Hybrid

About the Role

Motive is looking for a Trial Success Manager (TSM) to lead and operationalize the success of enterprise trials across Mexico. As a TSM, you will serve as the strategic project manager responsible for aligning stakeholders, driving adoption, and ensuring the successful execution of multiple high-impact customer trials simultaneously. You will partner closely with Account Executives, Sales Engineers, and cross-functional teams to showcase the full value of Motive’s platform—laying the groundwork for long-term commercial partnerships.

You will thrive in this role if you are detail-oriented, organized, time-savvy, and passionate about delivering exceptional trial experiences that convert.

What You’ll Do

• Own and lead enterprise trials from kickoff through conclusion, ensuring alignment with customer goals and internal sales strategies.

• Build tailored trial plans that define scope, success metrics, timelines, and stakeholder involvement.

• Project manage multiple trials in parallel, tracking milestones, ensuring timely follow-ups, and proactively resolving blockers.

• Collaborate with AEs and SEs to reinforce commercial value and connect product capabilities with business outcomes.

• Engage key customer stakeholders throughout the trial period to drive usage, insights, and internal advocacy.

• Deliver compelling final trial reviews that summarize performance, ROI, and next steps to support the sales close.

• Continuously improve trial processes, templates, and tools for greater scale and repeatability across the region.

• Leverage systems like Salesforce to maintain real-time visibility into trial pipeline, health, and conversion forecasting.

What We’re Looking For

• 4+ years of customer-facing experience in project management, customer success, sales operations, or technical account management—preferably in a B2B SaaS or logistics tech environment.

• Demonstrated ability to manage multiple complex workstreams with competing priorities.

• Strong communication and interpersonal skills; able to interact confidently with both operational and executive-level stakeholders.

• Deep attention to detail with a focus on accountability, process excellence, and timeline discipline.

• Proven ability to identify risks early and proactively resolve issues that impact project success.

• Experience working with tools like Salesforce, Slack, Google Workspace, and other CRM or PM systems.

• Familiarity with fleet management, logistics, or industrial sectors is a strong plus.

• Comfortable working in a fast-paced, high-performance environment with cross-functional collaboration.

Why Motive

At Motive, you’ll join a mission-driven company that’s redefining safety, efficiency, and automation in the physical economy. You’ll have the opportunity to help enterprise customers discover the true power of our platform—while playing a key role in accelerating commercial success across Mexico.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Senior Organic Search Strategist’s role is to create and execute on custom Organic Search strategies that align with the client’s KPIs using all aspects of Organic Search including on-page SEO, technical SEO, off-page SEO elements and informational SEO Content. He/She is a great communicator who can explain SEO and SEO Content strategies to various clients ranging from C-levels, non-marketing POCs to SEO experts. He/She explains the “why” behind the strategy in order to get strong buy-in from the client for speedy implementation. He/She is a problem solver who pivots their strategy based on account performance leveraging both transactional/lead gen pages as well as article content when needed. He/She is constantly learning about updates to Google’s algorithm and brainstorming new strategies to move the needle for clients. He/She is a strong internal communicator who also mentors & coaches junior team members to grow their own skill sets. 

Responsibilities:

• Advanced understanding of all aspects of organic search including on-page, technical, off-page, and SEO content. Work autonomously to think outside the box and craft custom organic search strategy as needed to help clients hit their goals
• Knowledge of recent algorithm updates, ranking factors, and industry best practices
• Excellent storyteller: Able to explain organic search performance, how it assisted other channels in the funnel, how it affects the client's business, and recommended next steps
• Advanced knowledge in using analytical tools necessary for SEO performance and reporting including Google Analytics, Google Search Console, SEMRush, AHREFs, Moz, Screaming Frog, & others
• Strong time management & organization skills
• Comfortable setting expectations & pushing back on strategy with clients when needed
• Strong presentation skills to tailor messages to audiences, communicate complex topics simply, and deliver actionable insights and analyses. Can clearly communicate how articles/blog helps support bottom of funnel pages to get client buy-in on top/middle of funnel content
• Problem solves performance & strategy challenges
• Creation of clear, strategic short term & long term roadmaps to accomplish client's goals
• Handles client challenges related to the channel. Proactively finds solutions, and builds organic search Blueprints and Schedules. Manages accounts with the highest workflow volume or complexity with positive feedback (mix between enterprise, growth and core accounts)
• Thinks beyond PDM existing organic search deliverables to move the needle
• Establish organic search goals & forecasts for any scenario (and knows when to adapt or re-forecast as needed)
• Ability to delegate with clear direction. Proactively identify workflow that can be executed by support resources
• Leads trainings and plays an active role in team member development within department
• Successful at rapport building to help establish client trust as organic search authority
• Present new SEO and content strategies to help the organic search offering continue to grow
• Identifying content gaps, aligning content efforts with priority business focuses and core SEO pages, and proposing new content strategies
• Consistently identifies cross-channel strategies/collaborations on accounts to improve performance
• Consistently hits channel's goal across all accounts or recommends strategic pivots to increase channel's performance
• 100% completion of Power Digital processes each week (Asana, Slack, novaPulse, etc.)
• Sufficient QA that results in no errors that would yield a negative impact to revenue for clients
• Power Circuit Completion / Adoption
• On time for all deliverables & launches
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• Minimum of 5 years of experience in an SEO-based role
• Advanced understanding of all aspects of organic search including on-page, technical, off-page, and SEO Content. Aligning SEO and Content efforts with priority business focuses. Work autonomously to think outside the box and craft custom organic search strategies as needed to help clients achieve their goals in an attempt to maintain client retention
• Advanced knowledge and experience using analytical tools necessary for SEO performance and reporting including Google Analytics, Google Search Console, SEMRush, AHREFs, Moz, Screaming Frog, & others. Keeping up with industry best practices and changing SERP landscape
• Ability to provide positive and constructive feedback to team members who are supporting on accounts. Bonus if you have experience training other team members. 
• Strong time management and organizational skills when it comes to roadmapping strategy, planning deliverables, delegating tasks, and reviewing tasks
• Proactive & solution oriented problem solver related to both client accounts and internal situations. You have a team-player mentality
• Excellent storyteller with strong presentation skills to tailor messages to audiences, communicate complex topics simply, and deliver actionable insights and analyses

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $34k
• Client Retention Rate: 90%
• Range of the number of accounts (5-10)
• Team Retention (of DRs if applicable): 90%

Most Important Things (MITs)

• Independently execute on 100% of the standard/set SEO and content deliverables (not inclusive of Elevated Link Building and Technical SEO)
• Clear, professional and confident communication & client comprehension that explains the "why" behind Organic Search reports & ties Organic Search to the full funnel
• Always hitting deadlines in regards to client workflow with minimal errors (no typos, grammatical issues) and strong attention to detail with minimal review from AM/AD

Benefits & Perks:

• Base salary + commission opportunities
• Prepaid Medicine Plan
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Lead Architect AI to work remotely from México with our global client. 

Responsibilities

- Design and implement AI-enabled software development frameworks, integrating Spec-Driven Development (SDD) across the entire software lifecycle

- Integrate AI capabilities into development platforms (e.g., GitHub) for automated code generation, testing, and integration workflows

- Lead the design and implementation of solutions based on Spec-Driven Development

- Drive adoption of AI-based practices across projects, ensuring alignment with architectural standards and maximizing efficiency

- Collaborate with development teams to ensure technical alignment

- Implement and promote the use of tools such as OpenSpec or similar

- Design scalable and resilient cloud-native architectures

- Oversee DevOps practices, CI/CD pipelines, and automation

- Provide technical mentorship to developers and engineers

Requirements

- Strong experience in Spec-Driven Development or similar approaches

- Experience with OpenSpec or equivalent tools

- Practical knowledge of GitHub Copilot

- Software development background (hands-on coding)

- Knowledge of cloud-native architectures: * Microservices * Containerization

* Kubernetes or similar orchestration platforms * CI/CD and DevOps * Immutable infrastructure -

Desirable

- Preferred: Cloud Architecture certifications (AWS, Azure, GCP)

- Preferred: AI / Machine Learning-related certifications

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Country Manager – Mexico

About the Role

We are looking for a highly strategic and commercially driven Country Manager to lead one of the company’s highest-priority growth markets: Mexico.

This role owns the full commercial, operational, and strategic agenda for the country, including building and leading the local team, developing a strong partner ecosystem, and driving revenue across all customer segments — SMB, mid-market, and enterprise.

The ideal candidate will be fluent in positioning and selling across multiple delivery models, including subscription licensing, SaaS, and managed/service-provider offerings, adapting to customer needs and market dynamics.

What You’ll Do

Revenue & GTM Strategy

• Own annual and quarterly ARR targets across all segments and delivery models

• Lead and coach the local sales team across both high-velocity (SMB) and complex enterprise sales cycles

• Drive direct enterprise relationships while enabling channel-led coverage for SMB and mid-market

• Align marketing activities (channel and end-user) with the overall GTM motion

Channel & Partner Ecosystem

• Build and scale a tiered partner ecosystem including VARs, MSPs, MSSPs, telcos, and cloud distributors

• Enable partners to sell and deliver across subscription, SaaS, and managed service models

• Develop service-provider and white-label agreements for BDR/DR-as-a-Service offerings

• Define and execute distribution strategy and co-sell motions with key partners

• Drive partner performance across revenue contribution, pipeline generation, and enablement metrics

Team & Operations

• Hire, develop, and lead local teams across sales, presales, customer success, and marketing

• Own country-level OpEx, headcount planning, and forecasting

• Ensure strong CRM discipline and reporting across pipeline, forecast, and performance metrics

Market Intelligence & Compliance

• Monitor and navigate the regulatory landscape (LFPDPPP, NOM, CNBV, IMSS/SAT data mandates)

• Track competitive dynamics across subscription, SaaS, and managed service models

• Represent the company at key industry events

• Provide ongoing market and competitive intelligence

Customer Success & Retention

• Ensure effective onboarding, adoption, and renewal processes across all delivery formats

• Drive NRR ≥ 110% through upsell, cross-sell, and service expansion

• Guide customers through transitions between delivery models (e.g., subscription to SaaS)

• Build and maintain executive relationships with strategic accounts

What You’ll Bring

Background

• 8–15 years of experience in B2B technology sales, including leadership roles at country or regional level

• Proven ability to manage and sell across SMB, mid-market, and enterprise segments simultaneously

• Experience with at least two of the following: subscription licensing, SaaS, or managed/service-provider models

• Strong background in cybersecurity, data protection, or backup/recovery solutions

• Deep knowledge of the Mexican IT channel ecosystem (distributors, VARs, MSPs, MSSPs, telcos)

• Established network within the CISO and IT leadership community in Mexico

Leadership & Personal Attributes

• Proven ability to build and scale high-performing local teams across different sales motions

• Entrepreneurial mindset with strong ownership and decision-making capabilities

• Executive presence with experience engaging C-level stakeholders and boards

• Strong forecasting discipline and experience with CRM tools (Salesforce, HubSpot)

• Native or near-native Spanish and professional English

What You’ll Get

• Onboarding kit
• Company cellphone 
• Paid home Internet (through modem)
• Coffee & snacks at the office
• Car allowance -
• Health insurance for employee and immediate family group
• Life insurance 

Bonus Skills

• Experience with vendors such as Acronis, Veeam, Veritas, Commvault, or Druva

• Knowledge of Mexican data regulations (LFPDPPP and related frameworks)

• Experience in public sector (government) technology sales

• Hyperscaler partnership experience (AWS, Azure, GCP)

• Experience guiding customers through delivery model transformations

• MBA or equivalent business education

• Portuguese for broader LATAM exposure

• Technical pre-sales or solutions engineering background

#LI-CC1

About the Role:

Rumble Cloud is seeking a Kubernetes Engineer to support our team in rolling out and operating our next-generation Kubernetes platform. This role will focus on our new CAPI/CAPO-based Kubernetes solution, which is designed to be compatible with our existing OpenStack Magnum API and will be deployed across our public cloud. You will help run the day-to-day operations of the Kubernetes service, assist with migrations and onboarding from our current Magnum-based offering, and act as an escalation point for complex customer issues that go beyond front-line support. This is a hands-on engineering role for someone who enjoys debugging difficult problems, improving reliability, and working closely with both platform engineers and customer-facing teams.

Key Responsibilities:

• Operate and maintain Rumble Cloud’s Kubernetes platform, including our new CAPI/CAPO-based installation and its integration with the OpenStack Magnum API.
• Assist in the rollout, migration, and upgrade processes as customers transition from the existing Magnum-based solution to the new platform.
• Serve as an escalation point for customer support, troubleshooting complex Kubernetes and cluster lifecycle issues.
• Monitor the health, performance, and capacity of Kubernetes clusters and underlying infrastructure; assist in incident response and root cause analysis.
• Implement and maintain day-2 operations processes, including backup/restore, scaling, patching, and cluster upgrades.
• Collaborate with the Kubernetes Architect to implement standards, best practices, and reference patterns for cluster configuration and operations.
• Help manage and integrate container registries, identity, networking, and storage components required for the Kubernetes platform.
• Automate repetitive operational tasks using scripting and infrastructure-as-code tools.
• Contribute to and maintain runbooks, documentation, and knowledge base articles for both internal teams and customer-facing support.
• Provide feedback from operations and customer interactions to influence platform improvements and product roadmap.

Required Skills & Experience:

• Extensive experience in Linux systems engineering, cloud engineering, or platform/SRE roles, including hands-on work with Kubernetes in production environments.
• Practical experience with installing, operating, and troubleshooting Kubernetes in production environments.
• Experience working with Kubernetes on OpenStack or other cloud providers.
• Familiarity with Cluster API (CAPI) and/or Cluster API Provider OpenStack (CAPO), or strong willingness to ramp up quickly.
• Strong understanding of Linux, containers, and container runtimes (e.g., Docker, containerd).
• Experience with Kubernetes networking, storage, and ingress concepts (CNI, CSI, load balancers, ingress controllers).
• Hands-on experience with scripting and automation (e.g., Bash, Python, or Go) for operational tasks.
• Familiarity with configuration management and IaC tools such as Ansible and Terraform.
• Experience with monitoring and logging in Kubernetes environments (e.g., Prometheus, Grafana, ELK/Graylog, or similar).
• Strong troubleshooting skills, clear written documentation, and effective communication with both technical and non-technical stakeholders.

Nice to Have (Preferred Skills):

• Experience with OpenStack Magnum and its Kubernetes integrations.
• Experience operating Kubernetes on other public cloud platforms (EKS, AKS, GKE).
• Knowledge of Ceph, S3-compatible storage, and their use with Kubernetes.
• Understanding of application architectures on Kubernetes, including microservices and 12-factor applications.
• Exposure to CI/CD toolchains (e.g., Git, GitLab/Jenkins, Artifactory, etc.) for containerized workloads.
• Experience with security hardening and best practices for Kubernetes (RBAC, PodSecurity, network policies, image scanning).

Qualifications:

• Demonstrated experience operating production Kubernetes clusters and working as part of a cross-functional cloud/platform team.
• Ability to work effectively under pressure, handle escalations, and maintain a strong customer-focused mindset.
• Passion for continuous learning in Kubernetes, cloud-native tooling, and automation.

Annual Compensation Range: 

Note: The salary range listed for this position is a good faith estimate based on experience, qualifications, and internal compensation structure. The actual salary offered varies depending on the candidate's skill level and experience. This posting refers to an active vacancy within the organization.

As part of the Fever Originals team, you will use data and insights to create one-of-a-kind events and experiences that allow people to have unforgettable moments. 

We are looking for an experienced, passionate, and critical-thinking event producer who will support our Executive Producer and Project Manager in all aspects of production ensuring that high-quality experiences are delivered. This person will serve as the point of contact on the production side of all projects, being responsible for the third parties involved in the execution, development, and production of the creative deliverables. To support the development of new events, the Associate Producer will research and periodically implement new production formats, technologies, and solutions that could enhance Fever’s experiences. This role requires flexibility, creativity, attention to detail, and the ability to meet deadlines while staying within budgets. The ideal candidate has a proven track record in live event production and experiential marketing. 

Candidates should be passionate about delivering results and producing fun and entertaining experiences for all walks of the public. Strong communication skills are critical to success in this role. The right candidate will be a self-starter and have strong interpersonal and project management skills.

About the Role:

• Manage all aspects of event productions, including pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up
• Create productions timelines and ensure that teams are keeping to schedule
• Communicate and collaborate with internal cross-functional teams and stakeholders to drive alignment and execution of event deliverables
• Participate in marketing brainstorm meetings and contribute to creative ideation, particularly representing an on-the-ground perspective
• Manage multiple productions and help scale various Fever Original IPs against team targets
• Manage budgets of different scales 
• Research new vendors, technologies, experiences
• Venue research and booking
• Secure proper event permits and meet insurance requirements
• Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts 
• Domestic and international travel and work across time zones may be required 

About You:

You have a track record of successfully produced events with strong data analysis, oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset. The role requires a mix of business development and operational experience. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-orientated while looking around corners, and thinking bigger about how we create a compelling experience. 

• 5+ years of experience in the event production industry
• Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
• Fluent English and Spanish speaker
• Have an innovative mindset to identify cutting edge solutions in the production space
• Have a strong network of vendors and venues 
• Understanding of technical production requirements 
• Basic knowledge of fabrication processes  and familiarity with permitting processes  
• Huge appetite for learning and the ability to pick up new skills quickly
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions 
• Have strong communication skills and a proven track record of building positive working relationships
• Curious and keen to push boundaries and try new concepts
• Able to communicate with partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Collaborative and willing to get hands dirty
• Experience in virtual events is a plus

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in the heart of the city, with possible travel across our markets
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Private health insurance
• Gympass membership
• 20 days of annual leave
• Free food and drinks in our kitchen!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

The Community You Will Join:

Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The Difference You will Make:

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in the Mexican Caribbean region. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams and leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day: 

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize strategic partnerships. 
• Prospect and onboard new, high-quality supply within your assigned geography.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand's presence and commitment.
• Support host community programs in your region, contributing to the growth and engagement of Airbnb's community.

Your Expertise:

• 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
• Based in Quintana Roo or Merida, and must be willing to regularly travel to your assigned geos. Typical expectation would be once every quarter.
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

A New Paradigm For Space Operations. 

Position Overview:

The Electrical Engineer will play a critical role in designing, building, and maturing prototypes for Space Kinetic’s core technology. You will support the team in refining the electrical architecture of the current prototype and driving the system closer to a flight-ready configuration with each iteration. This role is ideal for someone who enjoys taking concepts from schematic to hardware, solving complex electrical challenges, and working closely with mechanical and manufacturing teams to bring cutting-edge space hardware to life. We are exploring electrical engineering opportunities in New Mexico and welcome qualified candidates interested in supporting innovative aerospace programs to connect with us for potential future roles.

What You’ll Do: 

• Design, develop, and build electrical prototypes for Space Kinetic’s core technology.
• Refine and finalize and the current prototype's electrical design to support all phases of prototype maturation.
• Undertake and complete circuit design tasks, generate detailed schematics, and perform component selection aligned with environmental and system requirements.
• Apply detailed tolerancing, design-for-manufacture principles, and thorough documentation across all electrical prototype phases.
• Support PCB layout design and coordinate with external vendors for fabrication and assembly of PCB components.
• Collaborate closely with the Space Kinetic manufacturing and engineering team to integrate electrical systems into mechanical assemblies.
• Verify and validate your electrical designs through testing, troubleshooting, debugging, and iteration to improve system reliability and performance.
• Actively participate in design reviews, contribute to system-level engineering discussions, and ensure the electrical subsystem progresses toward flight-readiness.
• Support the creation and maintenance of electrical documentation, including BOMs, wiring diagrams, interface control documents (ICDs), and test procedures.
• Ensure each design iteration moves the system closer to a flight-ready prototype aligned with Space Kinetic’s 2-year flight demonstration goal.

• The position will be onsite at our Albuquerque, New Mexico facility.  

What We Offer:  

• Competitive Base Salary + Equity-Based Compensation
• Highly Competitive PTO and Holiday Calendar
• Comprehensive Medical, Dental, and Vision Coverage
• Unique Performance-Based Bonus Structure
• Health and Wellness Stipend
• Commuter Benefits

ITAR Requirements:  
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here 

Equal Employment Opportunity: 
Space Kinetic provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, disability or any other legally protected status. 

About the Role:

As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue.

What You'll Do:

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Assist in troubleshooting and solving Tier 2 product support issues
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

What We're Looking For:

• 3+ years prior experience in a customer-facing role
• 2+ years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Experience working with accounts based in both Mexico and US a plus
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product
• Logistics experience is a big plus
• Prior sales experience a plus

About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ 

As a Senior Security Engineer, you’re expected to:

• Create and implement security controls in cloud and non-cloud based environments
• Automation of security controls to avoid operational burden and monitoring
• Become the Business Unit trusted advisor for all things information security
• Understanding root causes of issues and problems, collaborating with others to work on solutions. 
• Creating strong relationships with diverse teams, by coordinating communication between different audiences, teams and stakeholders
• Communicating fluently with diverse global teams in English and Spanish.
• Establish and maintain a first-line security risk management and compliance-driven practice that ensures Nubank avoids taking unnecessary risks and is hit by security tragedies. 
• Ensure all security risks are adjudicated and tracked including 3rd party suppliers
• Ensure security is proactively addressed during business service/product/technical design, build and implementation
• Evangelise security awareness and best practices in the Business Unit.

What We Are Looking For:

• Demonstrable and firm understanding of security and engineering practices and how they relate to delivering business outcomes
• Capable of articulate and negotiate complex security risks and trade-offs
• A self-motivated problem solver who is able to communicate effectively across functional teams
• Organised and flexible thinker with Risk Management experience
• Experience working implementing and automating security controls
• Experience working with AWS and GCP
• Experience working with Okta and IAM tooling
• Experience working with visualization tools and platforms like Looker, Databricks, etc
• General knowledge in ISO, PCI, NIST security frameworks
• Experience working with regulatory requirements (SPEI, CUB, PCI, NIST, ISO)
• General knowledge in databases and applications
• General knowledge of programming languages and scripting languages 
• General knowledge of cloud infrastructure (private or public), microservices and distributed environments.
• Proficiency in English and Spanish.

We believe in good team chemistry, enthusiasm for building things, and our surprising capacity to learn new things when we stay humble and open-minded. Good computer science skills and concepts, as well as English language skills, are essential.

We are a very process-light organization that values human interactions. We love working in small, independent teams that feel like small startups and eschew coupling and centralizing where realistic. We understand that execution is the key to success and optimize processes to remove bottlenecks.

• Our Benefits
  
  
• Chance of earning equity at Nu
• Extended maternity and paternity leaves 
• Health and life insurance 
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Location for this opportunity (City, Country)

• Mexico City, Mexico

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ 

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Business Analyst to work in Tijuana, México (onsite) with our global client. 

 Responsibilities

Work with global and regional teams to support systems implementation, integration, configuration, and improvements to increase business profitability, efficiency, and flexibility. Responsibilities for the role include, but are not limited to:

● Working closely with Project management to support the high-level scope understanding, and provide inputs that will define the project’s approach, estimate effort and people to be engaged.

● Working closely with each member of Operations, IT, and other teams to understand and to document the business processes, requirements and the enhancement requests related to system features and integration, ensuring it is following the global standardization.

● Working closely with Project management to prepare testing plans, data and execute it, as well as prepare training material and lead training sessions to ensure a complete business solution is implemented to attend Business Requirement.

● Working closely with the product management and development teams to ensure the solution being designed fits the business needs, also on the coordination of the Release Application Management process – release documentation, features analysis impact, validation and communication.

● Preparation of functional requirements that will deliver defined enhancements to meet business needs.

● Engage the experts to ensure the system configuration meets the business needs.

● Participating in the definition, evaluation, development, testing, training and deployment of new system functionalities to the Industrial Lab network.

● Develop and maintain documentation to support application system features –Epics/Features/User Stories.

● Collaborate with the management team to continually improve the quality of system implementation processes.

● Engage the support team during the project aiming to ensure a smooth transition from project to run.

● Engage with multiple levels of organization and multiple levels of customer organizations to ensure the business needs are addressed and aligned with the global standards

Requirements

Bachelor's Degree in Computer Science, Information Systems, Business Analysis or related field

· 3+ years of successful experience in similar roles.

· Experience with business process mapping, business requirement gathering, enhancement request identification, and documentation.

· Experience with system training and functional system test case preparation, test data gathering and test execution, and leading user acceptance tests.

· Demonstrate knowledge of Software Development Lifecycle.

· Demonstrate system implementation experience on large projects (multi-million initiatives).

· Strong knowledge of standard Microsoft software applications, i.e. Word, Excel, Microsoft Project, PowerPoint and Visio required.

· Experience with SQL Language is a Plus.

· Experience with Jira is a plus.

· Experience with ERPs like Oracle, SAP or Sales Force.com is a plus.

· Project Management experience is a plus

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.