Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is looking for a Sr. Software Engineer with full-stack experience and hands-on experience building scalable applications in Elixir & Python. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience while gaining new experience from the team. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! 

Who you are: 

You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. Ideally, you have Elixir, Python & JavaScript experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS experience and are willing to learn from people with both more and less experience than you. You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle.

What you will do: 

• Learn the AlertMedia platform and tools, and its uses for our customers 
• Work with Elixir, Python, JavaScript and other web technologies to deliver leading software solutions in the mass communications space 
• Use AI tools in both the product and the development lifecycle
• Work in an Agile based environment using tools like Git, JIRA, CircleCI, and Slack 
• Contribute to the technology lead that AlertMedia has over other solutions through innovative development and by helping contribute new ideas related to leveraging technology in our product line 
• Use strong verbal and written communication skills in collaboration with other engineering and product teams 
• Contribute to AlertMedia’s culture, values and vision for the future 

What you bring to the role: 

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred 
• 6-8 years of experience building scalable applications with modern frameworks using Elixir, Python, JavaScript, Django, and React
• Experience with Amazon Web Services (AWS or other cloud experience a must) 
• Postgres & Redis development experience   
• Proficiency leveraging AI tools for product development
• Strong organizational skills and ability to manage working on multiple projects in parallel 
• The ability and desire to work in a fast-paced challenging environment 
• Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment  
• English proficiency (written and oral) is required 
• This position is based in Mexico. Must reside in Mexico and have permanent residency. AlertMedia does not sponsor.

Why you’ll love working at AlertMedia:

• Competitive Base Salary
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Department

Platform Engineering

Who You Are

You are a tooling-focused engineer who obsesses over developer productivity. You’ve built and maintained CI/CD pipelines, developer tooling, and automation that makes engineering teams faster. You understand that the best developer tools disappear into the background - they just work. You’re equally comfortable debugging a flaky GitHub Actions workflow and designing a new internal CLI. You care deeply about reducing friction and cognitive load for your fellow engineers.

This is a foundational role. You’ll be one of the first dedicated engineers on a platform organization supporting 300+ engineers. You’ll shape not just the technical foundations but the culture and practices of the team.

Your Success Profile

What You Will Work On

• Own and evolve CI/CD infrastructure (GitHub Actions, deployment pipelines) to improve build times and deployment frequency
• Build and maintain our developer portal (Backstage) - service catalog, golden path templates, and TechDocs integration
• Create golden path templates for Go, Rails, and Vue.js services that bake in best practices automatically
• Build and maintain internal developer tooling that accelerates engineering workflows
• Configure and roll out AI-assisted coding tools (Claude Code, GitHub Copilot) with organizational guardrails
• Create self-service capabilities that enable teams to ship independently - from “I need a new service” to running in staging in under 4 hours
• Drive adoption of platform capabilities through excellent documentation and developer education
• Work with our SRE team to instrument and measure developer experience metrics (build times, deploy frequency, MTTR) to identify improvement opportunities
• Implement security and compliance automation that protects without slowing teams down

How You Will Do Your Work

As a Senior Developer Experience Engineer, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it’s working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all team members focus on aligning their behaviors to our core values known as COGIS:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 5+ years of professional software engineering experience
• 3+ years of experience building developer tooling, CI/CD systems, or infrastructure automation
• Hands-on experience with CI/CD platforms (GitHub Actions strongly preferred)
• Experience with developer portals or internal platform tooling (Backstage strongly preferred; Cortex, Port, or similar also valuable)
• Experience with Kubernetes deployments and container orchestration
• Proficiency in at least two programming languages; polyglot mindset valued
• Frontend development skills - you’ll be building portal UI and developer-facing tools
• Strong systems thinking and ability to design for scale and reliability
• Excellent written communication - you document as you build

Nice to Have

• Experience with Infrastructure as Code (Terraform, CDK, or similar)
• Experience with feature management systems (LaunchDarkly, Split, etc.)
• Familiarity with workflow engines (Temporal, etc.)
• Background in developer productivity metrics and measurement
• Experience configuring or rolling out AI coding assistants (Copilot, Claude Code, Cursor)

Technologies

• CI/CD: GitHub Actions, CircleCI
• Infrastructure: Terraform, AWS, Kubernetes, Docker
• Languages: Go (primary), Python, TypeScript, Ruby - whatever fits the problem
• Platforms: Developer portals, feature flagging systems, workflow engines
• Observability: DataDog, CloudWatch

The base wage range for this position based in our New York City Office is targeted at $167,500.00 - $211,500.00 per year.

#LI-DG2 #LI-Hybrid