Full job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

 Some salient growth point highlights are as follows:

1. Of the $25 billion+ we have recovered on behalf of the people in 1988, we have recouped over $8 billion of this total in the past 2 years alone across all 50 states, Washington DC, and the US Virgin Islands.
2. We have doubled our national mega-marketing campaigns from $250M to $500M+ since 2023, making Morgan & Morgan the Number 1 company in the nation for out-of-home marketing spend in the nation. This past October, we proudly hired Geico Insurance’s former Head of Auto Marketing to serve as our new Chief Marketing Officer and continue our advancement.
3. Our attorneys are privy to world-class case docket management software, litigation resources, and a wealth of benefits in service of optimization and case development.

Summary

Morgan & Morgan is looking for an experienced Workers' Compensation Attorney to join its growing practice in Albuquerque, New Mexico. The Workers' Compensation Attorney will handle a heavy and complex case-load of cases and hearings. This is a rare, once-in-a-lifetime opportunity to help build out a new, rapidly developing statewide workers’ compensation practice on behalf of our Firm. You will be privy to a consistently robust influx of cases which will be handed to you on a silver platter. Put simply, the right attorney will be able to earn more in workers’ compensation than you could anywhere else in the state.

Responsibilities

• Day-to-day handling of cases and hearings
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memorandum
• Guide clients through the case process
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances

Qualification

• Law degree from a fully accredited law school
• An active member in good standing with the NM State Bar Association
• Minimum 3+ years of workers' compensation experience
• Ability to manage high volume of cases and hearings  
• Excellent client service and communication skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-MS2

Build the future of how humanity makes things. Join the Guidewheel team.

Who we are: 

Guidewheel is on a mission to empower the world’s ten million factories to reach sustainable peak performance. 

Our leading AI-powered FactoryOps platform is the fastest and most scalable way for manufacturers to get more from every plant and machine. Customers have achieved as much as 2X productivity gains and cut energy costs by 15–20%, often within months.

Our platform works on any machine — from brand-new to decades old. A simple sensor clips around the power going in to any machine, reads the machine’s “electrical heartbeat,” and, paired with AI, guides teams to improvements that drive lasting bottom-line impact.

Already trusted by 300+ manufacturers including Johnson & Johnson, Cargill, Hershey, Steelcase, ATI, and U.S. Steel, Guidewheel brings the power of AI to every plant, no matter the size. Recognized by the World Economic Forum as a top company poised to change business and society, we’ve also earned awards from McKinsey, Stanford, and MIT.

We have incredible momentum and alignment around our mission; backing from top investors including BlackRock and Temasek’s Decarbonization Partners Fund, Greycroft, and Breakthrough Energy Ventures; and a culture that values diversity, a growth mindset, and results. 

Check us out here:

• TED talk by our CEO, Lauren Dunford
• Series B: Led by BlackRock and Temasek’s Decarbonization Partners
• What do Guidewheel customers have to say?

What we value: 

• Integrity matters: We are honest, straightforward and sincere. With each other. With our investors. With our customers.
• We (actually) care: About each other. About fighting climate change. About making a real impact.
• We use data to make decisions: We possess the courage to accept “hard truths” and confront challenges head-on.
• The power of a growth mindset is real: We strive to be the best we can be. We are committed to embracing change and expanding our capabilities.
• We are thoughtful and fast, results-driven with a bias for action. 
• Adaptable and resilient: Guidewheelers have grit. We thrive in fast-paced environments and aren’t afraid to take on hard things or embrace feedback and continuous improvement. We come through for our customers and teammates. 

• Extreme teamwork. No one can whistle a symphony.
  
  

What you'll do: Guidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. The Technical Account Manager will play a critical role in launching and supporting customers to successfully implement and get value from Guidewheel. The role covers supporting customers in the North American time zone and might require travel to various customer sites across the US, Canada and Mexico.

This role requires exceptional customer-facing communication through remote technology (we support our customers remotely), the ability to quickly understand a customer’s business and troubleshoot technical issues or questions, and comfort explaining technology products to all types of users. 

Success in the Technical Account Manager role will be measured by the following:

• Time to successful implementation of Guidewheel solution after Sales
• Resolution of customer technical issues
• Guidewheel customer satisfaction, as measured by Net Promoter Score (NPS)

Work is expected to include:

• Performing an assessment of the customer’s current machine infrastructure
• Preparing and ordering the equipment needed for the Guidewheel installation
• Guiding customers through the installation process
• Performing an initial configuration and data check within Guidewheel
• Ensuring accuracy of the data with the customer and adjusting as needed
• Troubleshooting the installation to determine root cause for inaccurate readings or poor signal strength
• Configuring additional users, implementing best practice settings, and auditing thresholds on an ongoing basis
• Working with Customer Success for a smooth hand off
• Ad hoc troubleshooting of system configurations, supporting implementation of new feature upgrades.
• Build and improve documentation regarding installation, troubleshooting, and best practices.

To be successful in this role, you will need a deep understanding of Guidewheel’s technology and installation strategy; strong, ongoing relationships; robust customer communication; proactive Guidewheel-based solutions to customer problems; and the use of engineering and technical skills to meet customer needs. This role can provide the opportunity for significant growth with the company if desired.

What you do

Own technical functionality and success of the Guidewheel platform for customers

• Oversee technical implementation of new customer accounts
• Provide support for technical setup, inquiries, and issues for customers and the Guidewheel team
• Field customer support tickets and serve as main technical point of contact for support
• Troubleshooting IoT hardware, connectivity, or web-based app as needed

Support customers in getting value from the Guidewheel platform

• Share technical expertise in demos or trainings as needed
• Help define ways customers can use the Guidewheel system to get value, and help guide them on that path
• Perform health scans for accounts to proactively identify issues or opportunities for customers to get greater value from the system
• Collaborate with the Product and Customer Success teams to continue to develop and improve Guidewheel’s technology

Help define and optimize ideal customer journey

• Work with the team to define exactly what onboarding + ongoing support from Guidewheel should look like including training, best communication touch points and new release updates
• Represent the voice of the customer to inform our sales & support process and product roadmap
• Manage direct and regular customer communication across users

Requirements

• 1-3 years operational experience working in factories, including experience with Process Improvement, Pareto Principle, and OEE
• Location in North America (United States, Mexico or Canada)
• Entrepreneurial attitude - wants to be part of a fast-growing team and work directly with customers to maximize value in the system.
• Gets the big picture, relentlessly follows up on details.
• Team oriented, while being proactive and self-directed - need to be able to craft and drive projects that include multiple areas of the organization. Being a great teammate who can manage in a changing environment with a focus on customer success is essential to success in this role.
• Customer focused - a great teammate who can manage in a changing environment with a focus on customers as the most important is essential to success in this role.
• Being able to prioritize, take initiative, communicate clearly, and manage many projects and work streams simultaneously is critical.
• Excellent interpersonal, analytical, and communication skills, with the ability to work with all stakeholders within the factories that we serve including but not limited to owners, factory managers, engineers, maintenance and data entry staff.
• Eager to bring radical candor to work and enthusiastic about building positive organizational culture. This means you are excited to challenge yourself and your teammates, support their growth and development, and both give and receive feedback.
• Experience in basic electrical and telecommunications systems
• Ability to travel >75%, Local and international travel

Nice to have

• Bachelor's degree in electrical engineering or related field; or 4+ years related experience or training
• Background knowledge of manufacturing operations
• Familiarity with design thinking tools
• Startup environment experience
• SaaS / PaaS or big data experience
• Background and training in ICT preferred
• Microsoft Excel experience
• Data analytics skills
• Able to read and understand electrical diagrams

Perks & Benefits:

• Fair & equitable pay. This is a remote role and can be based in either based in Mexico or the United States. In Meixco, this role has an annual salary ranging from $700,000 to $708,000 MXN. In the United States, this role has an annual base salary ranging from $90,000-$100,000. In addition to base pay, the position is eligible for a quarterly performance-based bonus.
• 100% remote culture. Work from wherever, whenever - we hired you to get a job done, and as long as that is happening, you have the autonomy to get it done where and when you feel comfortable.
• Flexible PTO policy. We value balance and boundaries. To be the best version of you, you need time away from your screen, so we want you to take it.
• Generous equity. Everyone at Guidewheel receives equity in the business. You will be working hard to build something great, and when we reach the finish line, you should be rewarded for your hard work.
• Health Benefits. We offer different health benefits to cover your personal needs from day one of employment - you pick the plan that makes the most sense to you.

Role at a Glance:

The Business Operations Manager is responsible for owning and delivering cross-functional execution programs within the Office of the COO. This role ensures that high-impact initiatives tied to revenue growth, operational efficiency, and cross-business-line coordination are executed with discipline, clarity, and measurable outcomes.

Operating in a multi-business-line environment, this role focuses on turning priorities into shipped results by managing follow-through, resolving cross-functional friction, and maintaining operational cadence.

Business Related Responsibilities: 

• Cross-Functional Program Ownership
  
  • Lead second-tier and staff-level cross-functional initiatives from scoping through completion.
  • Define timelines, milestones, ownership, and success metrics for assigned programs.
  • Ensure sustained follow-up and escalation of blockers to drive on-time delivery.

• OKR / KPI Execution Management
  
  • Own the operational execution of the company-wide OKR and KPI process.
  • Ensure departments provide timely updates, data inputs, and action plans.
  • Maintain tracking discipline and visibility across performance cycles.

• Operational Rhythm & Coordination
  
  • Drive follow-up from Business Rhythm Meetings, ensuring actions are executed.
  • Coordinate across Revenue, Finance, IT, Product, and Operations to maintain initiative momentum.
  • Support execution across SaaS mapping, software implementations, and collections-related programs.

• Data & Analysis Facilitation
  • Coordinate data extraction and validation to support program decisions.
  • Produce structured updates and insights tied to execution outcomes.

• Continuous Improvement
  • Identify opportunities to improve execution standards, tooling consistency, and process efficiency.
  • Support initiatives that enhance operational discipline and cross-team clarity.

Qualifications:

• 5+ years of experience in Business Operations, Strategy & Operations, Program/Project Management, Consulting, or similar operational roles.
• Proven experience leading cross-functional initiatives from planning through execution in fast-paced environments.
• Experience managing OKR/KPI frameworks, operational performance tracking, and accountability processes across multiple teams.
• Strong ability to translate strategic priorities into structured execution plans with clear timelines, owners, and measurable outcomes.
• Experience coordinating initiatives across functions such as Revenue, Finance, Product, IT, and Operations.
• Demonstrated ability to drive follow-through, manage dependencies, and escalate blockers to ensure on-time delivery.
• Strong analytical and data coordination skills, including collecting, validating, and synthesizing operational data.
• Experience producing structured updates, dashboards, or operational reports to track initiative progress.
• Strong stakeholder management and communication skills, including working with senior leadership.
• Experience working in SaaS, fintech, technology, or high-growth operational environments preferred.

Perks:

• Enjoy generous PTO and sick leave, because we believe in balance.
• Fuel your days with free snacks and paid lunches in the office.
• We've got your health covered with Major Medical Health Insurance.
• Stay nourished with food vouchers and plan for your future with savings funds.
• Unlock stock options and own a piece of our success!
• Work with the best tools and equipment, setting you up to thrive.
• And the best part? Endless growth opportunities await you as we rapidly expand!