About the role

Roku is seeking a proactive, detail-oriented Executive Assistant to support our VP-level engineering leaders across the United States and EMEA. In this role, you’ll be a critical partner in helping our engineering executives stay focused on strategic initiatives by managing the operational and administrative details that keep everything running smoothly. You’ll thrive in a fast-paced, high-tech environment where precision, discretion, and adaptability are key.

What you will be doing

• Provide daily administrative support to engineering VPs, including calendar management, travel coordination, and expense reporting.
• Prepare meeting agendas, presentations, and materials for engineering leadership meetings; attend virtual meetings to capture notes and track action items.
• Coordinate meetings and virtual events across global time zones, ensuring seamless logistics and follow-through.
• Collaborate with other executive assistants and cross-functional teams to support company-wide initiatives and communications.
• Assist with special projects, data analysis, and research assignments related to engineering operations.
• Create purchase orders and manage vendor invoicing for engineering-related services.
• Serve as a backup for other administrative functions and provide coverage as needed.

We're excited if you have

• 7+ years of experience as an executive assistant, with a strong track record supporting engineering or technical leadership.
• Experience working apart from leaders; and experience working with US based companies.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast-moving environment.
• Excellent written and verbal communication skills, including professional email and document drafting.
• High level of discretion and confidentiality when handling sensitive information.
• Strong problem-solving skills and a proactive mindset—able to anticipate needs and take initiative.
• Comfort working independently and collaboratively across remote teams and time zones.
• Advanced proficiency in Outlook, Microsoft Office, and calendar management tools.
• Experience in a high-tech or engineering organization is highly preferred.

#LI-SS1

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About EssenceMediacom: A Leading WPP Media Brand 

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. 

Role Summary and Impact 

• Manage activations across various Retail Media networks, including, but not limited to, Amazon, CitrusAd, Criteo, Walmart, etc.
• Execute campaign setup (bidding, budgeting) to ensure the client’s overall objectives are met.
• Ensure ongoing compliance with the guidelines and best practices established by WPPMedia.
• Prepare weekly, monthly, and quarterly campaign performance reports.
• Troubleshoot technical issues with media campaign publishing.
• Understand key performance drivers across various e-commerce platforms and marketplaces.
• Assist with reconciliation and billing in our internal management tools.
• Identify insights and optimization opportunities using historical data and competitive research.

Skills and Experience 

• Bachelor's degree in marketing, advertising, or a related field.
• 1–2 years of experience in managing biddable media, with a strong preference for Retail Media.
• Intermediate English
• Experience managing and optimizing campaigns across multiple retail platforms (Amazon, Walmart, Criteo, Google, Meta, etc.).
• A strong drive to understand the retail landscape and the latest trends in media.
• Basic analytical skills, with the ability to analyze data and develop insights that inform strategy and optimization.
• Ability to collaborate and work effectively with internal teams and external partners.
• An entrepreneurial mindset that thrives in a fast-paced environment.
• Proficiency in the Microsoft Office suite, including Excel, PowerPoint, and Outlook.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is looking for a Sr. Software Engineer with full-stack experience and hands-on experience building scalable applications in Elixir & Python. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience while gaining new experience from the team. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! 

Who you are: 

You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. Ideally, you have Elixir, Python & JavaScript experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS experience and are willing to learn from people with both more and less experience than you. You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle.

What you will do: 

• Learn the AlertMedia platform and tools, and its uses for our customers 
• Work with Elixir, Python, JavaScript and other web technologies to deliver leading software solutions in the mass communications space 
• Use AI tools in both the product and the development lifecycle
• Work in an Agile based environment using tools like Git, JIRA, CircleCI, and Slack 
• Contribute to the technology lead that AlertMedia has over other solutions through innovative development and by helping contribute new ideas related to leveraging technology in our product line 
• Use strong verbal and written communication skills in collaboration with other engineering and product teams 
• Contribute to AlertMedia’s culture, values and vision for the future 

What you bring to the role: 

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred 
• 6-8 years of experience building scalable applications with modern frameworks using Elixir, Python, JavaScript, Django, and React
• Experience with Amazon Web Services (AWS or other cloud experience a must) 
• Postgres & Redis development experience   
• Proficiency leveraging AI tools for product development
• Strong organizational skills and ability to manage working on multiple projects in parallel 
• The ability and desire to work in a fast-paced challenging environment 
• Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment  
• English proficiency (written and oral) is required 
• This position is based in Mexico. Must reside in Mexico and have permanent residency. AlertMedia does not sponsor.

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-Monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 

#LI-CD1 #LI-HYBRID

POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS

¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?

Como Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.

Como Customer Success Manager en Smartly, tú…

• Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
• Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
• Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
• Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
• Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
• Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.

Buscamos a alguien que…

• Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
• Cuente con 4+ años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
• Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
• Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
• Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 
• Have professional spoken and written English plus fluency in Spanish. 

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS

¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?

Como Senior Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.

Como Senior Customer Success Manager en Smartly, tú…

• Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
• Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
• Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
• Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
• Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
• Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.

Buscamos a alguien que…

• Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
• Cuente con más de 5 años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
• Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
• Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
• Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

***PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH***

Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?
 
As a Senior Customer Success Manager (Spanish speaking) at Smartly, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

As a Senior Customer Success Manager at Smartly, you will...

• Manage and nurture your own customer accounts through day to day communication and online marketing expertise
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
• Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
• Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems
• Build, manage and develop strong relationships with customers and Facebook
• Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop

We're definitely looking for you, if you...

• Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships
• Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain
• Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance
• Have professional spoken and written English plus fluency in Spanish 
  Are able and willing to travel for meetings, conferences and industry events

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager, Analytics who will:

• Lead the design, execution, and oversight of complex data analyses to solve critical business problems and identify strategic opportunities.
• Drive the translation of intricate data findings into clear, concise, and actionable strategic insights for senior stakeholders, proactively identifying key trends and opportunities.
• Oversee the development, maintenance, and improvement of dashboards, reports, and data visualizations using BI tools to monitor KPIs and inform strategic decisions.
• Lead collaborative efforts with various channel teams and business units to deeply understand their analytical needs and deliver impactful, tailored solutions.
• Drive continuous research, evaluation, and implementation of new analytical techniques, tools, and methodologies to significantly enhance data-driven decision-making capabilities across the organization.
• Ensure robust data compilation, validation, QA, and standardization processes are in place and adhered to.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• 3+ years of experience in an analytics role.
• Strong proficiency in SQL.
• Experience with data visualization tools (e.g., Tableau – preferred, Power BI, or similar).
• Experience in media analytics is a plus (prior platform management experience not required).
• Prior experience managing teams or direct reports is not required.
• Any Automotive industry experience would be a significant plus.
• Datorama knowledge is a plus.
• Strong analytical thinking, robust problem-solving abilities, excellent attention to detail, strong concentration, excellent written and verbal communication, and the ability to present complex information clearly to non-technical audiences.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

#LI-GOC

¿Te apasiona ayudar a anunciantes globales a alcanzar el éxito en el dinámico panorama digital actual?

Como Customer Success Associate en nuestro equipo de Global Strategic Accounts, desempeñarás un papel clave ayudando a los clientes más grandes e innovadores de Smartly a ejecutar, optimizar y escalar campañas en medios de paid social y programmatic.

Trabajarás de forma práctica con la tecnología de creatividad y automatización de Smartly para ofrecer excelencia operativa—configurando campañas, creando reportes, resolviendo problemas de integraciones y promoviendo la adopción de nuestra plataforma. Este rol combina la resolución analítica de problemas con la ejecución diaria para garantizar que los clientes logren resultados medibles y éxito a largo plazo.

Como Customer Success Associate en Smartly, tú…

• Colaborarás con Customer Success Managers y líderes de GSA para ofrecer excelencia estratégica y operativa en cuentas empresariales.
• Apoyarás en la incorporación de clientes (onboarding), sesiones de capacitación y revisiones trimestrales de negocio para impulsar la adopción y retención de la plataforma.
• Actuarás como socio de confianza al comprender los objetivos del cliente, identificar oportunidades de crecimiento y alinear las soluciones de Smartly con resultados de negocio.
• Gestionarás la configuración integral de campañas, optimización y seguimiento de desempeño en plataformas como Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads y The Trade Desk.
• Realizarás análisis de campañas y proporcionarás insights accionables y recomendaciones a clientes y equipos internos.
• Construirás y mantendrás dashboards de desempeño y marcos de reporting, asegurando la precisión y visibilidad de los datos.
• Desarrollarás experiencia profunda en las herramientas de creatividad, automatización e integración de datos de Smartly para ofrecer una ejecución de alta calidad y soporte consultivo.
• Colaborarás estrechamente con los equipos de Producto e Ingeniería para transmitir retroalimentación de clientes e influir en el desarrollo futuro.
• Contribuirás a la documentación de mejores prácticas, mejoras de flujos de trabajo y oportunidades de automatización para optimizar la eficiencia operativa.

Buscamos a alguien que…

• Tenga entre 1 y 3 años de experiencia en publicidad digital, operaciones de medios, customer success o analítica de marketing, idealmente en agencias, SaaS o ad tech.
• Cuente con experiencia comprobada ejecutando, optimizando y analizando campañas de medios pagados en redes sociales (Meta, TikTok, Pinterest, Snap, Reddit) y/o plataformas programáticas (DV360, The Trade Desk, Google Ads).
• Posea sólidas habilidades analíticas, de resolución de problemas y presentación, con dominio de Excel, PowerPoint u otras herramientas de inteligencia de negocios y visualización de datos para transformar datos en insights, acciones e historias impactantes para clientes.
• Tenga excelentes habilidades de comunicación y organización, con capacidad para gestionar múltiples flujos de trabajo y stakeholders en equipos globales.
• Cuente con mentalidad de crecimiento—curioso/a, proactivo/a y con interés en desarrollar experiencia en múltiples ecosistemas digitales.
• Tenga disponibilidad para trabajar en horario de CDMX para dar soporte a cuentas globales basadas en Estados Unidos.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?

As a Customer Success Associate on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.

As a Customer Success Associate at Smartly, you will...

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Develop deep expertise in Smartly’s creative, automation, and data integration tools to deliver high-quality execution and consultative support.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.
• Contribute to the documentation of best practices, workflow improvements, and automation opportunities to enhance operational efficiency across accounts.

We're definitely looking for you, if you...

• Have 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Have proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Have strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools to translate campaign data into insights, actions, and impactful customer storytelling.
• Have excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Have a growth mindset - curious, proactive, and eager to deepen your expertise across multiple digital ecosystems.
• Are able to work CDMX hours to support our US based global accounts.

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

Business Analyst  — Apps Móviles

Objetivo del puesto

Brindar soporte operativo y funcional a la gestión de la app móvil, asegurando el seguimiento de requerimientos, coordinación entre negocio y desarrollo, validación de entregables y apoyo en pruebas funcionales dentro de los distintos sprints.

Responsabilidades

• Dar seguimiento a requerimientos funcionales y solicitudes de negocio.
• Administrar y mantener actualizado el backlog de iniciativas y pendientes.
• Coordinar actividades y seguimiento entre áreas de negocio, desarrollo y QA.
• Participar en ceremonias Agile/Scrum (daily, planning, refinement y retrospectives).
• Apoyar en la definición y documentación de historias de usuario y criterios de aceptación.
• Ejecutar y documentar pruebas funcionales/UAT previo a liberaciones.
• Dar seguimiento a incidencias detectadas durante QA o producción.
• Validar entregables funcionales y asegurar cumplimiento de requerimientos.
• Mantener orden y trazabilidad sobre solicitudes, cambios y prioridades.
• Apoyar en monitoreo y seguimiento de liberaciones de la app.

Perfil requerido:

• Licenciatura en Sistemas, Administración, Ingeniería, Negocios o afín.
• 1 a 3 años de experiencia en proyectos digitales, apps móviles o entornos Agile.
• Conocimiento básico/intermedio de Scrum y metodologías Agile.
• Experiencia utilizando Jira, Azure DevOps, Trello o herramientas similares.
• Capacidad de organización, seguimiento y manejo de múltiples prioridades.
• Excelente comunicación y coordinación con equipos técnicos y de negocio.
• Experiencia básica en pruebas funcionales/UAT es deseable.

Habilidades:

• Organización y atención al detalle.
• Seguimiento puntual y sentido de urgencia.
• Comunicación efectiva.
• Capacidad analítica y resolución de problemas.
• Trabajo colaborativo.

Plus deseables:

• Experiencia en productos financieros, loyalty o apps móviles.
• Conocimiento básico de publicación de apps en App Store y Google Play.
• Familiaridad con métricas digitales y seguimiento de adopción.

Esquema y senority:

• Nivel Jr / Semi Sr.
• Modalidad híbrida/remota. (Las oficinas de ALSEA se encuentran en el Sur de la CDMX / Portal San Angel, se debe presentar 3 días a la semana en las oficinas)

Idiomas

• Inglés C1 (atenderá conferencias con personas de otros países)

Temporalidad

• 6 meses
• Con posibilidades de extender participación o recibir oferta del cliente para ser interno

Scale AI is looking to hire a highly motivated and enthusiastic Global Travel & Expenses Manager to join its Corporate Accounting team. This crucial role will play an integral part in building its global travel and expense operations in a fast-paced environment. This role will be responsible for managing the strategic Travel program and expenses cycle and supporting the month-end close process. You must have strategic thinking, strong analytical skills and an eagerness to learn, as well as be a collaborative team player.  You’ll need to not be afraid to roll up your sleeves and pivot between high-level vendor negotiations and hands-on system troubleshooting and also doing tactical work. 

What you’ll be doing:

• Design and execute the global travel category strategy, leading end-to-end supplier selection (RFP), onboarding, and lifecycle management for airlines, hotels, and ground transportation.
• Architect high-leverage negotiation strategies to secure preferential rates and corporate benefits, ensuring maximum ROI on the company’s annual travel spend.
• Champion "Preferred Supplier" adoption through creating policies, data-driven influence and internal marketing, optimizing corporate leverage and volume-based discounts.

• Govern the global Travel & Expense (T&E) ecosystem, overseeing corporate credit card programs and employee reimbursements to ensure 100% alignment with fiscal policy and tax compliance.
• Execute rigorous internal controls and audits, identifying leakage or non-compliant spending patterns and implementing corrective action plans.

• Pioneer process optimization by auditing existing workflows and designing automated, scalable solutions that reduce friction for the traveler while increasing back-office efficiency.
• Serve as the Functional Product Owner for travel-related technologies (e.g., Navan, Brex, etc), managing system integrations, troubleshooting technical hurdles, and leading future-state implementations.
• Synthesize T&E data into actionable insights, delivering ad-hoc analysis and executive reporting that informs budgetary decisions and policy shifts.

What we’re looking for:

• Minimum 4 years of Travel, AP and/or accounting experience.
• Experience with OBT software (Navan, Spotnana, Egencia, etc).
• Experience with employee expenses systems: Netsuite, Coupa, Brex or other major systems.
• Bachelor’s degree in Accounting/Finance, or related degree.
• Strong understanding of full global travel industry.
• Excellent organizational skills and ability to handle multiple priorities within deadlines.
• Excellent AI, problem-solving skills and high level of attention to detail.
• Excellent verbal and written communication skills in English.
• Proficient knowledge of Microsoft Excel.
• Remote based in México.
• 15% travel, primarily to the USA but potentially also to worldwide Scale travel locations

Nice-to-haves:

• Experience with S2P software (Brex, Zip, LevelPath and/or Navan).
• Prior experience at a fast growing start-up or public company.
• Passion for the AI industry.

As an early member of our operations team, you'll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.

The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. 

Please note this is a contractor role with a fixed rate salary of $11,400 USD annually.

You will:

• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with stakeholders to improve processes for new and existing customers

Ideally you’d have:

• Advanced English skills
• At least three months of industry experience in an operational role and/or a top-tier consulting firm
• An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability

Nice to have:

• Experience with reading SQL, or have demonstrated analytical skills

Scale's Robotics business unit is dedicated to solving the data bottleneck in Physical AI across Robotics, Autonomous Vehicles, and Computer Vision. In this role, you'll be a key contributor building production systems for robotics data collection, model training pipelines, and evaluation infrastructure. You'll have the opportunity to own critical parts of our robotics platform, work directly with cutting-edge robotics and AV customers, and shape the future of embodied AI systems.

You Will:

• Own and architect large-scale data processing pipelines for robotics and autonomous vehicle datasets
• Build ML training and fine-tuning pipelines using Scale's robotics data
• Work across backend (Python, Node.js, C++), and frontend (React, TypeScript) stacks to build end-to-end solutions
• Develop tools and real-time systems for robotics data collection, teleoperation, model evaluation, data curation, and data annotation
• Interact directly with robotics and AV stakeholders to understand their technical needs and drive product development
• Design comprehensive monitoring and evaluation frameworks for robotics models and data quality
• Solving complex, late-stage industry challenges in concurrent and real-time robotic systems, with strict attention to timing constraints and data integrity. This often involves deep investigation, reviewing academic papers, and direct collaboration with robotics vendors
• Collaborate with ML engineers and researchers to bring robotics research into production
• Deliver features at high velocity while maintaining system reliability and performance

Ideally, You Have:

• 3+ years of high-proficiency software engineering experience, with a strong background in complex systems and the ability to independently research, analyze, and unblock hard technical problems.
• Strong programming skills in Python and TypeScript/Node.js for production systems
• Experience with React and modern frontend development for 3D interfaces
• Concurrent and real-time systems, with special attention to timing constraints
• Understanding of distributed systems, workflow orchestration, and cloud infrastructure (AWS, Temporal, Kubernetes, Docker)
• Experience with databases (MongoDB, PostgreSQL) and data processing at large scale
• Track record of working with cross-functional teams including ML engineers, researchers, and customers
• Strong communication skills and ability to operate with high autonomy

Nice to Haves:

• Experience with C++
• Experience with robotics hardware platforms (robotic arms, mobile robots, perception systems) with a focus on time synchronization
• Background in computer vision, SLAM, motion planning, or imitation learning
• Familiarity with autonomous vehicle data, lidar technologies, or 3D data processing
• Experience with ML model deployment and serving frameworks
• Knowledge of teleoperation systems (ALOHA, UMI, hand tracking) or VR interfaces
• Experience with workflow orchestration systems (Temporal, Airflow)
• Published research or open-source contributions in robotics or autonomous systems

As Scale's product portfolio and customer base expand, we are seeking skilled Site Reliability Engineers to manage and maintain our physical infrastructure, including robot stations, servers, computers, and network installations. You will play a crucial role in ensuring our on-site technical facilities operate smoothly while coordinating resource usage and providing hands-on support to remote engineering teams.

These engineers will gain a deep understanding of our physical infrastructure and technical facilities, enabling them to effectively install, configure, and maintain critical systems when needed. A critical aspect of this role will be coordinating access to shared technical resources and serving as the on-site point of contact for remote engineers who need physical changes performed, transforming currently manual coordination processes into a more streamlined and efficient workflow.

You will:

•  Install, configure, and maintain robot stations and related technical equipment on-site.
• Manage and maintain server infrastructure, workstations, and computing equipment in our facilities.
• Oversee network installations, including routers and cabling infrastructure.
• Coordinate access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
• Establish and enforce safety protocols and usage guidelines for technical facilities.
• Provide hands-on support to remote engineers, performing physical changes and configurations as requested.
• Troubleshoot hardware, network, and connectivity issues, ensuring minimal disruption to operations.
• Document infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
• Proactively identify maintenance needs and capacity constraints to prevent issues before they arise.
• Drive standardization and foster collaboration across different teams to achieve efficient facility usage.

Ideally you'd have:

• 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands-on technical role.
• Proven track record of installing and maintaining server hardware and workstations.
• Experience configuring and troubleshooting network infrastructure and physical installation work.
• Experience coordinating shared resources or facilities, managing schedules and access.
• Familiarity with Linux, Windows and MacOS.
• Knowledge of Python/C++, scripting, and command line (cmd/bash) operations.
• Basic understanding of electrical systems for robot stations and equipment.
• Comfort with rapidly changing, fast-paced environments and a passion for finding solutions to complex physical infrastructure problems.
• Basic understanding of safety protocols and an eagerness to integrate them into facility operations.
• A hunger for learning new technologies, particularly in the realm of robotics and automated systems.
• Strong problem-solving, analytical, collaboration, and communication skills.

Nice to haves:

• Experience with robotics systems or automated equipment.
• Exposure to industrial charging systems or battery management systems.
• Prior experience in facility management or lab coordination.

Scale AI sits at the forefront of enabling machine learning for advanced robotics systems. As an Operations Program Manager focused on data creation for robotics models, you will design and execute the solutions, tools, and processes that power high-quality training data at scale. You’ll ensure precise, timely delivery of datasets that drive perception, manipulation, and autonomous decision-making in robotic platforms. With rapid growth, new customer onboarding, and continual product innovation, we face both strategic questions and hands-on operational challenges—your contributions will be key to solving them.

You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.

The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.

You will:

• Drive some of our most critical operational processes
• Improve existing processes and tools globally
• Collaborate with stakeholders to improve processes for new and existing customers
• Create an effective feedback loop between the frontline, product, strategy, and customers
• Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy

Ideally you'd have:

• Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firm
• An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
• Experience leading day to day activities and improving processes
• An action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
• Analytical, planning, and process improvement capability

Nice to haves:

• Experience with reading SQL and/or another database language
• Experience with Python and/or Mode Notepad scripting

Scale’s Robotics business is rapidly expanding, supporting customers building physical AI. This position will be a key contributor in working to build out Scale’s data factory in Mexico and in supporting robotics data collection. This is a first of its kind role at Scale and you will have the opportunity to advance Scale’s robotics offerings.

You will:

• Partner with cross-functional stakeholders to bring up new robots and productionize the maintenance of robots and collection hardware.
• Play a critical role in supporting the day-to-day operations of the factory by bringing up and maintaining robots and collection hardware.
• Provide technical support for data collection operations.
• Manage physical inventory, maintain equipment, and coordinate logistics.
• Become a subject matter expert on all capabilities of the robotics platforms deployed in the factory.
• Develop technical domain expertise in areas of 2D and 3D imaging and annotation, multi-sensor fusion and calibration, GPS/INS navigation systems, computer vision, and other autonomy-adjacent concepts.
  
  

You have:

• Academic (Bachelors/Licenciatura) or industry experience - Engineering background - preferably in Computer Science, Mathematics, or other Engineering fields.
• 2+ years of experience developing with Python, C++, Java and/or other scripting languages.
• 1-3 years of experience in hardware labs or a manufacturing environment.
• Experience managing risk and operating robots safely.
• Strong project management and interpersonal skills, high attention to detail, and a strong sense of ownership.
• High level of comfort communicating effectively across internal and external organizations.

Nice to have:

• Hands-on experience in Robotics, AI, and/or Computer Vision.
• Intellectual curiosity, empathy, and ability to operate with a high degree of autonomy.
• Experience building and/or maintaining lab networks and data pipelines.
• Experience running large-scale data collection and controlled experiments
• Experience building out facilities.
• Experience in logistics.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About EssenceMediacom: A Leading WPP Media Brand 

EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. 

Role Summary and Impact 

• Oversee activations across various Retail Media networks, including but not limited to Amazon, Mercado Libre, Criteo, Rappi, Walmart, etc., implementing necessary optimizations and communicating recommendations to the client to ensure overall objectives are met.
• Maintain excellent relationships with key client and agency stakeholders to maximize opportunities and help them navigate the Commerce activation landscape.
• Ensure ongoing compliance with the guidelines and best practices established by WPP Media.
• Lead the implementation of optimization strategies and multichannel testing.
• Support the team in preparing weekly, monthly, and quarterly campaign performance reports.
• Summarize and interpret key data points, identify trends, and recommend actions to deliver an optimal customer experience.
• Ensure the resolution of technical issues related to media campaigns.
• Stay up to date on changes in market dynamics regarding advertising products, technology, and measurement across programmatic and search partners.
• Ensure accurate reconciliation and billing of campaigns with our internal management platforms.

Skills and Experience 

• Bachelor’s degree in marketing, advertising, or a related field.
• 2 years of experience in biddable media execution, with a strong preference for Retail Media.
• English advanced
• In-depth understanding of Retail Media elements, such as profit margin, inventory levels, forecasting, and planning, to effectively communicate strategic decisions.
• Deep understanding of how different media channels work together and how Retail Media fits into the broader ecosystem.
• Strong drive to understand the retail landscape and the latest trends in media.
• Experience managing and optimizing campaigns across multiple retail platforms (Amazon, Instacart, Walmart, Target, Kroger, Criteo, Google, Meta, etc.).
• Retail Media and Performance Marketing platforms (Amazon DSP, Walmart DSP, Criteo, Google Ads, Meta, etc.).

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

The Sales Operations Specialist plays a key role in managing the operational execution and business performance of an assigned portfolio of categories & subcategories. This position is responsible for managing day-to-day sales operations tasks, including forecast maintenance, inventory management, purchase order execution, trade spend tracking, and business performance analysis. The role partners cross-functionally with Sales, Demand Planning, Supply Chain, and Finance teams to maintain operational alignment, highlight risks and opportunities, and support delivery against revenue and inventory goals.

Key Responsibilities

• Manage day-to-day operational activities related to demand planning support, inventory monitoring, purchase order execution, and sales performance tracking
• Prepare and maintain weekly business reporting, identifying key trends, risks, and opportunities
• Monitor promotional performance against expectations and provide input into future shipment and forecasting plans
• Partner with Sales, Demand Planning, and Supply Chain teams to align forecasting, inventory planning, and order management activities
• Manage forecasting inputs, pricing updates, and new item setup within internal systems
• Participate in recurring weekly calls with customer replenishment or planning teams to review recent results and updates
• Coordinate order timing and availability with internal supply chain partners
• Manage trade spend tracking and ensure promotional plans are accurately reflected in forecasting tools
• Prepare customer presentations, business reviews, and recurring operational reporting for internal and external stakeholders
• Build working knowledge of assigned categories, including products, consumers, and competitors
• Prepare monthly performance summary and analysis of sales and operational metrics

Qualifications

• Bachelor’s degree or equivalent experience (Business, Analytics, Supply Chain, or related field preferred)
• 2–3 years of relevant experience, including internships or co-ops in business analytics, supply chain, sales operations, or finance
• Demonstrated experience in data analysis, forecasting, and operational problem-solving
• Proficiency in analyzing data in Excel, with a desire to learn new systems and business tools
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
• Clear communicator who enjoys working cross-functionally and learning from others
• Experience or exposure to large retailers or e-commerce platforms (including Amazon) is a plus, but not required
• Willingness to travel occasionally (up to ~20%) for team meetings or corporate events

About the role

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.

You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.

This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

What would you do at Fever?

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across our client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

About you - Must have skills:

Technical mindset

• Proven experience in technical support, production support, troubleshooting, or similar roles.
• Excellent analytical and problem-solving skills.
• Experience working in production environments with exposure to critical incidents and on-call rotations.

Databases

• Strong understanding of PostgreSQL, MySQL, or other relational databases.
• Ability to write complex SQL queries and work with stored procedures.

APIs & Systems

• Knowledge of APIs, services, and client-server architecture.
• Experience working with RESTful APIs and JSON.
• Solid understanding of Unix/Linux environments.

Monitoring & Operations

• Familiarity with ticketing tools such as Jira or Zendesk.
• Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
• Understanding of incident management, triage, escalation, and root cause analysis processes.

Communication

• Professional proficiency in English (written and verbal).
• Experience collaborating with cross-functional and international teams.

Nice to have:

• Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
• Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
• Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
• Curiosity: An active GitHub account or open-source contributions.
• Academic: BSc degree in Computer Science, IT, or a relevant field.

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and is valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
• English Lessons: Provided by Babelia, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

We’re looking for an energetic, creative, and detail-oriented Project Manager to join our Brand Partnerships team. You’ll be at the heart of delivering unique and exciting campaigns for some of the world’s leading brands, ensuring seamless execution from ideation to delivery. This role is ideal for someone who thrives in a fast-paced environment, has a passion for creativity, and enjoys collaborating with cross-functional teams. If you’re someone who loves variety and the chance to stretch beyond traditional project management, this could be the role for you.

About the Role:

Campaign Delivery:

• Drive different department teams for the development and the end-to-end delivery of our brand partnership projects in the Mexico, both media and event-led, ensuring they are on time, on budget, and exceed client expectations.
• Coordinate with internal teams across sales, creative strategy, marketing, design, landings, and our Fever Originals events team, to collaborate on campaign delivery, communicating to the team any and all priorities, deadlines, developments, and decisions made.

Client Services:

• Lead the day-to-day communication with a client throughout the lifetime of a project, delivering outstanding client services and always looking to upsell beyond the current agreement.

Creative Strategy:

• Collaborate with sales and creative strategists to develop innovative campaign ideas and proposals, getting involved with proposal brainstorms and ideation.
• Where needed, support with creating engaging proposal slides and detailed media plans, translating ideas into packages of tangible deliverables that align with the client’s objectives, and time and budget restraints.
• Source and scout potential suppliers.

Production:

• Lead and get involved with branded shoots both locally and nationally.
• Feature in video content as on-screen talent when required.

Reporting and Analysis:

• Conduct regular and thorough reporting and analysis of campaign work, translating data into insightful and constructive stories.
• Find and implement solutions when results need improving.

Market Knowledge:

• Continuously update and maintain understanding and knowledge of the media and events market in which clients operate.
• Build competitor reviews and develop our tools and processes to ensure we stay relevant and competitive.

Team Collaboration:

• Actively participate in regular team meetings and brainstorms.
• Provide guidance and support to junior team members as needed.

About You:

• 3-5+ years of experience in a relevant role, ideally within a media owner or creative/digital/events agency in Project/Account Management or Production.
• Proven track record of delivering exceptional client servicing, with the ability to build and maintain strong client relationships.
• Expertise in crafting visually appealing, client-facing decks that effectively communicate ideas and strategies.
• Outstanding strategic and analytical skills, with a talent for transforming data into engaging and actionable insights.
• Deep knowledge of the global media, advertising, and social landscape.
• A genuine passion for branded content and innovative, out-of-the-box ideas.
• Exceptional numeracy, literacy, and communication skills (both oral and written), paired with strong negotiation capabilities.
• Impeccable attention to detail and a commitment to accuracy.
• A proactive, confident self-starter who thrives in new and challenging situations.
• Natural problem-solver with a collaborative and team-oriented approach.
• Comfortable being on camera (beneficial but not essential), with an openness to feature in social media videos.
• Fluency in English is essential.
• Basic videography skills (beneficial but not essential), particularly using iPhone, are an advantage.

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in the heart of the city, with possible travel across our markets
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!
• Health insurance
• Fondo de Ahorro
• Gympass membership 
• 20 days annual leave

#LI-Hybrid #LI-CM1 #LI-Fulltime

Part of Commercial Strategy organization, the LATAM Market Analyst focuses on providing analytics and strategic support their region (Latin America) & brands leads providing proactive business insights.  The Market Analyst will be responsible to assist in crafting compelling sell-in stories, ensure SharkNinja is set to meet account benchmarks, and serve as the expert on SharkNinja’s performance, market trends, and competitors’ performance for assigned regions.  This is an excellent position for a highly motivated, independent and confident analyst who likes to work in a fast-paced and data driven atmosphere.

Responsibilities: 

• Identify actionable reporting that assists in driving winning at each subcategory
• Generate and present actionable insights on pricing, promotional impacts, rankings, competitive landscape, and market needs to develop comprehensive strategies
• Participate in delivery of daily, weekly, monthly deliverables reporting on the health of the business
• Identify category gaps/opportunities, craft sales stories with strategic recommendations that differentiate SharkNinja from competitors, helping to increase distribution, space, and displays

Core Skills:

• Build partnerships, both internal and external facing, with customer service mindset
• Ability to create objective analytics
• Ability to create data visualizations to highlight insights to a variety of cross-functional partners
• Innate curiosity and desire to find creative solutions
• Act as the voice of the market and category

Education and Experience:

• Relevant work (internship or similar) experience within consumer package goods data analysis
• Bachelor’s Degree or equivalent experience
• Local to Mexico City
• Fluent in English & Spanish (ideally knowledgeable of Portuguese)
• Demonstrated ability to present and collaborate on critical challenges to internal and external partners
• Demonstrated ability to multi-task and detail oriented, ensuring deadlines are met
• Ability to handle multiple projects in a fast-paced work environment
• Effective communication and interpersonal skills
• Advanced Microsoft Excel / Office skills
• Willingness to travel, 10% of time

The Category Analyst is a hybrid (3days in office)

Español:

Como parte de la organización de Estrategia comercial, el/la Analista de Mercado LATAM se enfoca en brindar soporte analítico y estratégico a los líderes de región y de las marcas, proporcionando proactivamente perspectivas al negocio. El/la Analista de Mercado será responsable de apoyar en la creación de narrativas que apoyen al equipo de ventas, asegurar que la marca esté cumpliendo con los objetivos de las cuentas y actuar como experto/a en el desempeño del negocio de SharkNinja, al igual que las tendencias del mercado y el desempeño de la competencia para las regiones asignadas.
Esta es una excelente posición para un(a) analista altamente motivado/a, independiente y seguro/a de sí mismo/a, que disfrute trabajar en un entorno dinámico, ágil y orientado a crecimiento.

Responsabilidades:

• Identificar reportes accionables que ayuden a impulsar el éxito en cada subcategoría
• Generar y presentar perspectivas accionables sobre precios, impacto promocional, ranking en el mercado, panorama competitivo y necesidades del mercado para desarrollar estrategias integrales
• Participar en la entrega de reportes diarios, semanales y mensuales sobre la salud del negocio
• Identificar brechas y oportunidades de la categoría; desarrollar recomendaciones y estrategias comerciales que diferencien a SharkNinja de la competencia, ayudando a incrementar distribución, espacio y exhibiciones.

Habilidades clave:

• Construir relaciones interpersonales, tanto internas como externas, con una mentalidad orientada al servicio al cliente
• Capacidad para desarrollar análisis de datos
• Capacidad para crear visualizaciones de datos que destaquen perspectivas para diversos equipos dentro de la organización
• Curiosidad innata y deseo de encontrar soluciones creativas
• Actuar como la voz del mercado y de la categoría

** 

Educación y experiencia:

• Experiencia laboral relevante (prácticas profesionales o similar) en análisis de datos de productos de consumo
• Licenciatura o experiencia equivalente
• Residencia en Ciudad de México
• Fluidez en inglés y español (idealmente con conocimientos de portugués)
• Capacidad demostrada para presentar y colaborar con otros equipos en proyectos críticos
• Capacidad demostrada para realizar múltiples tareas y con enfoque al detalle, asegurando el cumplimiento dentro de los tiempos establecidos
• Habilidad para manejar múltiples proyectos en un entorno de trabajo dinámico
• Habilidades efectivas de comunicación interpersonales
• Conocimientos avanzados de Microsoft Excel / Office
• Disponibilidad para viajar, aproximadamente 10% del tiempo

El puesto de Analista de Categoría es híbrido (3 días en oficina).

Director, HR Business Partner – LATAM 

Location: 

Mexico City, Mexico (Hybrid)  

About Us 

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by our two trusted global brands, Shark and Ninja, we have a proven track record of bringing disruptive innovation to market—entering and redefining categories through bold thinking and consumer-first design. 

Headquartered in Needham, Massachusetts (Greater Boston), with more than 4,100 associates globally, SharkNinja products are sold at key retailers, online and offline, and through distributors worldwide. 

LATAM represents a critical and rapidly expanding growth region for SharkNinja. As we scale across Mexico and additional markets in Central America, South America, and the Caribbean, we are building the people infrastructure to support sustainable, high-performance growth. 

Role Summary 

The Director, HRBP – LATAM will serve as the senior People & Culture leader for SharkNinja’s growing Latin America organization. Based in Mexico City and reporting to the VP, Commercial + HRBPs located at SharkNinja headquarters in Greater Boston, MA, this role will support Mexico as well as additional current and future markets across Central America, South America, and the Caribbean region. 

This leader will build and execute a scalable regional people strategy aligned to aggressive commercial growth plans. The role requires balancing global alignment with local market realities—ensuring strong organizational design, workforce planning, leadership development, and cultural integration across a multi-country footprint. 

At SharkNinja, friction fuels innovation. This role demands a strategic thinker with a bias for action, strong cross-cultural capability, and the courage to challenge assumptions in order to build agile, high-performing teams across LATAM. 

Key Responsibilities 

Regional Strategic Partnership – LATAM 

• Serve as the senior HR leader supporting LATAM (e,g, Commercial and other cross functional teams) operations across Mexico and expanding markets in Central America, South America, and the Caribbean. 

• Partner with regional leadership to enable growth, new market entry, distributor expansion, and commercial scaling. 

• Act as the bridge between LATAM leadership and U.S.-based headquarters, ensuring alignment with global strategy while tailoring execution locally. 

• Translate enterprise HR frameworks into practical, compliant, and culturally relevant solutions across multiple countries. 

Organizational Effectiveness & Growth Enablement 

• Diagnose organizational needs and design structures that enable agility, accountability, and performance. 

• Lead workforce planning aligned to revenue targets and market expansion. 

• Drive change management initiatives tied to new country launches, evolving operating models, and scaling commercial teams. 

Talent Strategy & Leadership Development 

• Develop and implement strategies to attract, retain, and develop top commercial talent across LATAM markets. 

• Lead succession planning and leadership capability building. 

• Partner with Talent Acquisition to build diverse and competitive talent pipelines in emerging markets. 

Culture & Engagement 

• Champion a high-performance, inclusive culture aligned with SharkNinja’s success drivers. 

• Foster a mindset of ownership, urgency, and continuous improvement across the region. 

• Design engagement strategies that resonate across diverse cultural contexts within LATAM. 

Compliance & HR Operations 

• Ensure compliance with Mexico labor law and applicable employment regulations across LATAM markets. 

• Partner with HR Centers of Excellence (Compensation, Total Rewards, Talent, DEI, Learning) to deliver integrated and seamless people solutions. 

• Provide expert guidance on employee relations, policy governance, and risk mitigation. 

Data & Analytics 

• Leverage workforce analytics to anticipate talent needs and inform business decisions. 

• Identify trends, risks, and opportunities across markets and convert insights into action. 

• Provide regular regional updates and strategic recommendations to Boston-based leadership. 

Qualifications 

Experience 

• 10+ years of progressive HR experience, including 5+ years in strategic HRBP roles supporting commercial or growth-focused organizations. 

• Experience supporting multi-country LATAM operations preferred. 

• Demonstrated success driving organizational design, workforce planning, and change management initiatives. 

• Strong knowledge of Mexico labor law; familiarity with broader LATAM employment frameworks highly desirable. 

• Experience operating within a global organization with U.S.-based leadership. 

• Proven ability to influence business decisions through data and workforce insights. 

Education 

• Bachelor’s degree in Human Resources, Business Administration, or related field required. 

• Master’s degree or HR certification preferred. 

Language Requirements 

• Fluent bilingual proficiency in English and Spanish (required). 

• In addition to English and Spanish, Portuguese proficiency is strongly preferred to support future growth in  Portuguese-speaking markets. 

Core Competencies 

• Strategic influence across geographies 

• Cross-cultural leadership and regional fluency 

• Organizational design and growth enablement 

• Strong executive communication and stakeholder management 

• Analytical, data-driven decision-making 

• Adaptability and comfort operating in high-growth environments 

Travel 

Travel required within Mexico and across LATAM markets, with periodic travel to SharkNinja headquarters in Greater Boston, MA and/or other key SharkNinja corporate hubs.   

Diversity, Equity & Inclusion 

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. We are committed to building a diverse workforce and fostering an inclusive environment where every associate can thrive. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, age, or any other characteristic protected by applicable law. 

Jr. Key Account Manager – Price Clubs (Mexico)

Job Overview

Key Account Executive – Price Clubs (Mexico)
Level: Lead | Individual Contributor
Reports to: Key Account Manager / Sales Director
Location: Mexico (Hybrid / Field-based by account)

The Jr. Key Account Manager is a Lead-level individual contributor responsible for the day-to-day operational execution of SharkNinja’s Price Clubs business in Mexico, with primary ownership of Sam’s Club. This role focuses on ensuring accurate forecasts, clean execution, inventory control, and operational readiness for high-volume club programs, while supporting additional club customers such as Costco and City Club as needed.

This role sits within the Commercial / Sales organization and is critical to ensure that what is sold, forecasted, and committed is executed correctly and profitably. Success in this role comes from strong numerical discipline, operational follow-up, and attention to detail, not just planning.

Responsibilities

Account Execution & Daily Operations

• Own the day-to-day execution of the Sam’s Club account, ensuring plans are translated into accurate orders, forecasts, and deliveries
• Act as the operational point of contact for Sam’s Club-related topics including orders, forecasts, inventory, promotions, and events
• Track weekly performance vs. plan and escalate risks early with clear, data-backed recommendations
• Support execution for Costco and City Club when required

Forecasting, Demand & Inventory Control

• Own weekly and monthly forecasting for Sam’s Club, including volume assumptions, phasing, and scenario planning
• Monitor sell-through, weeks of supply, and inventory positions, proactively identifying overstock or supply risks
• Work closely with Demand Planning and Supply Chain to align forecasts, shipments, and event timing
• Maintain forecast accuracy and ensure changes are clearly communicated and documented

Promotions, Events & Item Execution

• Support the execution of in-and-out items, promotions, and events, ensuring operational readiness
• Validate volumes, pricing, timelines, and exit plans before committing to customer programs
• Track event performance in real time and perform post-event analysis to identify gaps and improvements
• Ensure all promotional activity meets margin, ROI, and inventory objectives

Financial & Numerical Ownership

• Track sales, margins, gross-to-net, and cost-to-serve at account level
• Validate pricing, pack configuration, and volumes before customer submission
• Maintain accurate reporting and ensure numbers are aligned across Sales, Finance, and Supply Chain
• Identify operational or financial variances and propose corrective actions

Cross-Functional Coordination

• Coordinate daily with Finance, Demand Planning, Supply Chain, Category Management, and Operations
• Ensure internal teams are aligned on what is shipping, when it is shipping, and at what cost
• Prepare clear, factual updates for internal and customer meetings
• Follow up relentlessly to close gaps and resolve execution issues

Ways of Working

• Operate independently as a Lead-level individual contributor, owning execution without constant oversight
• Demonstrate progress over perfection, prioritizing speed, clarity, and follow-through
• Maintain a details make the difference mindset in all operational deliverables

Skills Required

Must Have

• 3–5 years of experience in Key Account, Sales Operations, or Commercial Execution roles within:
  • Electronics
  • White goods
  • Major appliances
• Hands-on operational experience managing Sam’s Club Mexico (required)
• Strong experience working with forecasts, inventory, promotions, and high-volume programs
• Strong analytical and numerical capability, including:
  • Advanced Excel skills (pivots, formulas, scenario analysis)
  • Comfort managing large datasets and operational reports
  • Strong understanding of margins, gross-to-net, and inventory productivity
• English level B2 or higher. Fluency reading, writing and speaking is required. 
• Sam´s systems knowledge.

Nice to Have

• Experience supporting Costco and/or City Club
• Exposure to in-and-out programs, event-based selling, and limited-assortment models

Additional Requirements

• Strong attention to detail and follow-up discipline
• Clear, concise communicator able to translate numbers into actions
• Comfortable working cross-functionally in fast-moving environments
• Ability to manage multiple operational priorities simultaneously
• Bachelor’s degree in Business, Finance, Engineering, Economics, or related field (or equivalent experience).

LATAM Commercial Strategy Lead (Manager)

The Commercial Strategy Lead for LATAM is the bridge between SharkNinja’s corporate headquarters and our markets in Latin America.  Our priority markets are Mexico, Colombia, Chile & Argentina, and our business is also growing quickly in the Caribbean, Andinas and Brazil.  Must be a highly analytical individual who can connect the dots among sales, marketing, operations and other key functions of the business to drive SharkNinja’s “outrageously extraordinary” mindset across teams.  The person holding this role will be an internal champion of the region and the role is best suited for an individual who can wear many hats depending on the needs of the business.

Key Responsibilities

• Lead action plans based on recurring performance data to support a high rate of sale in his/her category.
• Roadmap future assortments for each country while balancing channel dynamics, product availability timelines, competitive pressure and category data
  • Collaborate with CI to drive learning before and during product launches
  • Embody the “breakthrough” mindset and set an unimaginably high bar for the team
  • Continuously solicit feedback from all levels of the organization; be a true team-player
• Be a product expert and develop logical step-up stories that he/her can deploy & execute into strong channel strategies
• Be a story teller and be able to convey to SharkNinja customers the portfolio strategy & the products that encompass his/her category. This individual MUST be able to think on their feet and negotiate what’s best for the consumer.
• Build business cases to educate global cross functions on LATAM Markets and assortment decisions
• Work closely with the sales and marketing teams to develop and execute effective go-to-market strategies.
• Act as a brand lead for the region and support executive-facing presentations as needed

Qualifications:

• Business Bachelor’s degree or a related field. MBA or equivalent advanced degree is a plus.
• Minimum of 3-4 years of experience in consumer packaged goods in marketing, sales or related field.
• Must be fluent in English, Spanish. Portguese ideally

Skills:

• Strong analytical and strategic thinking skills.
• Excellent team management abilities and cross functional collaboration
• Ability to juggle multiple projects and operate in an ever-changing landscape
• Strong persuasive writing and speaking
• Strong power point and excel skills
• Familiarity with GFK, Circana, Power BI and other data sources
  
  

Geography:  Mexico City based. Hybrid role with 3 day in-office expectation & 10-20% travel.

Líder de Estrategia Comercial LATAM (Manager)

En SharkNinja, buscamos un/a Líder de Estrategia Comercial para LATAM que actúe como el vínculo estratégico entre nuestro corporativo y nuestros mercados en América Latina. Nuestros mercados prioritarios incluyen México, Colombia, Chile y Argentina, con un crecimiento acelerado en el Caribe, la región Andina y Brasil. Este rol es ideal para una persona analítica, estratégica y con mentalidad de crecimiento, capaz de conectar ventas, marketing, operaciones y otras funciones clave para impulsar nuestro enfoque “outrageously extraordinary” en toda la región.

 ¿Cuál será tu impacto?

• Liderar planes de negocio basados en información de mercado para maximizar las ventas de tu categoría.
• Definir el futuro de tu portafolio por país, equilibrando dinámicas de canal, disponibilidad de producto, presión competitiva y datos de mercado.
• Colaborar con Inteligencia Comercial (CI) para generar aprendizajes antes y durante lanzamientos de productos.
• Actuar como experto/a en producto, desarrollando narrativas claras y estrategias sólidas por canal.
• Comunicar de manera efectiva la estrategia de portafolio a clientes y socios comerciales, negociando siempre en beneficio del consumidor.
• Construir justificaciones de negocio que alineen a los equipos globales sobre decisiones de mercado y surtido en LATAM.
• Trabajar de forma cercana con los equipos de ventas y marketing en estrategias de go-to-market.
• Representar la marca en la región y apoyar presentaciones para audiencias ejecutivas.

 ¿Qué buscamos?

• Licenciatura en Negocios, Marketing o carrera afín (MBA o posgrado es un plus).
• 3–4 años de experiencia en empresas de bienes de consumo (CPG), en áreas de marketing, ventas o estrategia comercial.
• Dominio fluido de inglés y español (portugués es altamente deseable).
• Pensamiento analítico y estratégico, con fuerte capacidad de influencia.
• Experiencia trabajando de forma multifuncional y en entornos dinámicos.
• Excelentes habilidades de comunicación escrita y verbal.
• Dominio de PowerPoint y Excel; familiaridad con GFK, Circana, Power BI u otras fuentes de datos.

Ubicación y modalidad: Ciudad de México - Modalidad híbrida (3 días en oficina) y 10–20% de viajes

Manager, DTC 

Overview 

At SharkNinja, we’re building a best-in-class DTC business that puts the consumer at the center and moves at speed. We’re looking for a commercially driven Manager, DTC Merchandising to own and grow a category like a business. 

This role is accountable for assortment strategy, revenue growth, margin performance, and inventory health across the full commercial lifecycle—from line planning and forecasting through to promotional strategy and digital merchandising. 

You will operate as an end-to-end owner, akin to a General Manager, using data, customer insight, and strong commercial instinct to make decisions, move quickly, and deliver results. 

Key Responsibilities 

Own Category Performance 

• Own and deliver revenue, margin, and inventory targets for your category within the DTC channel  

• Identify risks and opportunities early and take decisive action to course-correct  

• Lead weekly business reviews focused on actions and decisions, not reporting  

Assortment Strategy & Line Planning 

• Define and evolve a role-based assortment strategy (traffic drivers, margin drivers, innovation, exit)  

• Evaluate SKU productivity and make clear recommendations on what to scale, fix, or remove  

• Partner cross-functionally (Product, Supply Chain, Marketing) to shape line plans grounded in consumer demand and commercial opportunity  

Forecasting & Inventory Ownership 

• Own demand forecasts informed by performance trends, market signals, and commercial judgment  

• Partner with Supply Chain and Planning to optimize inventory flow, availability, and risk mitigation  

• Balance growth with inventory health, managing weeks of supply, turns, and stock risk  

Promotional & Pricing Strategy 

• Develop and execute promotional and pricing strategies aligned to revenue and margin goals  

• Evaluate promotional effectiveness, understanding revenue vs. margin trade-offs  

• Lead a test-and-learn approach to continuously improve promotional ROI  

Digital & Site Merchandising 

• Own the end-to-end on-site merchandising strategy to drive conversion, AOV, and revenue  

• Prioritize product visibility and placement based on performance, inventory position, and commercial priorities  

• Optimize category navigation, product storytelling, and bundling to enhance the digital shelf experience  

Data-Driven Decision Making 

• Translate data into clear actions and commercial decisions  

• Leverage insights across sales, conversion, traffic, and customer behavior to inform strategy  

• Build and communicate a strong point of view on performance and what needs to happen next  

What Good Looks Like 

• Operates as an owner of a business, not just a function  

• Makes fast, clear decisions with imperfect information  

• Balances data, customer insight, and commercial instinct  

• Comfortable making trade-offs across revenue, margin, and inventory  

• Proactively identifies issues and acts with urgency  

• Communicates with clarity and conviction, focused on actions and outcomes  

Qualifications 

• 5–8+ years of experience in merchandising, DTC/eCommerce, buying, or category management  

• Strong commercial and financial acumen, including margin, forecasting, and inventory management  

• Experience owning or influencing assortment, pricing, and promotional strategy  

• Highly analytical with the ability to turn data into clear, actionable insights  

• Experience in eCommerce or omnichannel retail environments  

Preferred Experience 

• Direct experience with DTC site merchandising and digital shelf optimization  

• Background in consumer products or hard goods  

• Experience operating in a test-and-learn or experimentation-driven environment  

Title:            Manager, Mexico DC Operations

Reports to:  Vice President, Americas Logistics

Location:       Mexico City, Mexico/Hybrid

COMPANY BACKGROUND/CULTURE

SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.

It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

For more information about SharkNinja, please visit us at:  www.sharkninja.com

KEY RESPONSIBILITIES

The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth.  Additionally, this leader will embody and drive the “maniacally eliminate inefficiencies” objective and mindset.  The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade.

Specifically, the Manager US DC Operations will:

• Drive improvement in customer experience associated with SharkNinja B2B and D2C
• Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
• Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans.
• Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
• Improve quarterly business reviews with all 3^rd party providers.
• Define and deliver against key metrics for warehousing, fulfillment and shipping.
• Be accountable for Mexico DC Operations spend, processes, initiatives, and results.
• Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations
• Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing).

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.

Ideally, this leader will bring:

• Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally.
• Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision.
• Successful track record building DC networks and implementing processes for a rapidly growing company.
• Proven experience in onboarding new 3PL’s and/or standing up new distribution locations.
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
• Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.
• Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance.
• Successful track record in working with and through 3^rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.
• Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network.
• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.
• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”
• Experience in a private equity sponsored business is a decided plus.
• Experience in Procurement is a decided plus.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required
• Master’s Degree in Business Administration or technical discipline, while not required, is a plus.
• Minimum 7 years of experience retail distribution experience.

OTHER REQUIREMENTS

• Travel Required to local Mexico DCs - up to 75%
• Flexible work schedule to accommodate virtual meetings with other regions

Position Overview:

SharkNinja is the maker of class-leading Shark® vacuums and the innovative line of Ninja® kitchen appliances. As the business is enjoying rapid expansion, we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners. 

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.   The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement.  He / she is an advocate for the customer and customer experience.  Fluent in both English and Spanish. 

Key Duties / Responsibilities:

•    Process all orders to send to the distribution facility for timely processing and delivery
•    Verify inventory availabilities and understand allocation
•    Collaborate with logistics: routing orders via EDI or Retailer portals
•    Pro-actively open-order files by account indicating current routing issues & actions
•    Weekly review of results with department lead and sales teams
•    Actively work to achieve on-time delivery metrics (OTIF)
•    Escalate issues and identify solutions 
•    Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions
•    Assist in the review and research of all disputes rejected claims to determine next steps

Attributes and Skills: 

•    Strong attention to detail and accuracy
•    Ability to work autonomously
•    Excel skills - intermediate level or above
•    Strong problem solving and analytical skills
•    Ability to work well under pressure in a fast-paced environment
•    Well organized and able to multi-task
•    Strong communication skills
•    Ability to work well within a team environment
•    Focused on the outcome for the team and company

Preferred Education and Experience 

•    University degree in business, logistics or supply chain management preferred

•    2+ years of experience in a customer service or account management role

•    2+ Years of experience with Retail Majors in a B2B capacity

Business English and Spanish level is a must. 

Location: Mexico City- Santa Fe Region

Hybrid: 3 days a week in office

Job Description goes here!

OVERVIEW:

The Product Safety & Compliance Engineer LATAM will have a direct partnership with our regional product team, certification partners, and product management team for all aspects of regulatory compliance and product certification. The candidate will be responsible for leading multiple certification projects from product concept to mass production, ensuring that all market access requirements are met and that product designs employ appropriate risk mitigation solutions.

Here are some of the EXCITING things you’ll get to do:

• Own the execution of certification activities and risk analysis for multiple new product development projects.
• Establish project needs and deliverables for both our product development teams and third-party regulatory partners.
• Continuously evaluate project risk during the development process and establish contingency plans to overcome obstacles.
• Lead weekly reviews for all assigned projects, present the status and associated project risks.
• Assure that all activities related to product certification commence and execute as planned and on schedule.
• Support the product development teams as subject matter expert, providing counsel on requirements and regulations.

ATTRIBUTES & SKILLS:

• Bachelor’s degree in electrical or mechanical Engineering or similar technical discipline.
• Minimum of 5+ years of compliance or design related experience of consumer or commercial electromechanical products preferred.
• Strong knowledge of regulatory standards and/or governmental regulations.
• Must be able to:
• Operate comfortably in a fast-paced environment with regularly shifting priorities.
• Thrive under pressure and want to be continuously challenged.
• Manage multiple projects simultaneously while maintaining continuous track of key details.
• Multi-task, maintaining a continuous comprehensive understanding of project status.
• Present creative and technically sound solutions to complex problems. 
• Analyze operations and promote continuous improvement initiatives.
• Work with conviction and demonstrate strength on key positions yet be able to collaborate and compromise where appropriate.
• Work and think independently with moderate supervision and generate ideas within their area of expertise.
• Make sound decisions utilizing all available information.
• Communicate complex technical information to audiences with varying technical understanding.
• Adapt well to change.
• Present at a high level to all levels within the organization, demonstrating comfort and confidence in collaborating with colleagues and superiors.
• Fluent English and Spanish (Business Level) is a must.

Location: Mexico City- Santa Fe Region

Hybrid: 3 days a week in office

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed:   

• We’re humans not robots  
• Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

AlertMedia is looking for an experienced Database Engineer (Search Platform) with deep expertise in Elasticsearch at scale, relational databases (Postgres/MySQL), and modern search architectures including vector search, semantic search, hybrid search, and ranking strategies such as Reciprocal Rank Fusion (RRF).

This is a hands-on role focused on designing, operating, and evolving the data stores and search infrastructure that power AlertMedia’s real-time risk intelligence platform. You will play a critical role in how we index, query, rank, and retrieve signals across large-scale structured and unstructured datasets. We’re looking for someone who has built and operated production-grade search and database systems, understands distributed systems tradeoffs, and is comfortable owning complex data infrastructure end to end. We want you to shine by showing us real systems you’ve designed, clusters you’ve scaled, search architectures you’ve improved, and performance problems you’ve solved. We don’t do trick questions or whiteboard exercises.

Who you are:    

You are a pragmatic database engineer who thrives in a collaborative environment and enjoys working on systems that operate at scale in the real world.
You have significant experience designing, tuning, and operating Elasticsearch clusters in production, including large datasets, high ingest rates, and low-latency search requirements. You understand shard allocation, index lifecycle management, query optimization, cluster scaling, replication, and performance tuning. You also have strong experience with relational databases like Postgres or MySQL, including schema design, indexing strategies, query planning, and operational best practices.

You care deeply about:

• Building resilient, observable, and scalable data infrastructure
• Search relevance, performance, and correctness
• Data modeling and storage design
• Operational excellence and production reliability
• Clean, maintainable infrastructure and automation

You are comfortable working in Python and SQL, have experience with AWS infrastructure, and enjoy improving systems continuously.

What you get to every day:    

• Design, scale, and operate Elasticsearch clusters supporting large-scale ingest and low-latency query workloads
• Architect and optimize hybrid search systems, combining keyword search (BM25) with vector/semantic retrieval
• Implement and tune vector search, semantic search pipelines, and ranking strategies (e.g., RRF, rescoring, custom ranking logic)
• Improve indexing strategies, shard design, mappings, analyzers, and query performance
• Design and maintain relational database systems (Postgres/MySQL) supporting application and data workloads
• Partner with data engineering teams to ensure ingestion pipelines are optimized for search and database performance
• Monitor, troubleshoot, and optimize cluster health, capacity planning, scaling strategies, and cost efficiency
• Improve observability, alerting, backup/restore, disaster recovery, and operational best practices
• Contribute to architecture decisions around storage, indexing, retrieval, and relevance
• Operate in an Agile environment using tools like Git, JIRA, Jenkins, and Slack
• Help shape AlertMedia’s long-term data platform and search strategy
• Contribute to AlertMedia’s culture, values, and long-term technical vision

What you bring to the role: 

• Bachelor’s degree in Computer Science, Engineering, or related field (preferred)
• 3-4+ years of experience in database engineering, search engineering, or backend data platform roles
• Expert level hands-on experience with Elasticsearch at scale (cluster design, tuning, scaling, and operations)
• Experience designing and implementing vector search, semantic retrieval, hybrid search, and ranking strategies such as RRF
• Experience with AWS or other cloud platforms (required)
• Solid experience with relational databases such as Postgres or MySQL, including schema design and query optimization
• Strong understanding of search relevance concepts (BM25, analyzers, scoring, boosting, rescoring)
• Experience with high-throughput ingest systems and indexing pipelines
• Proficiency in Python and SQL 
• Strong organizational skills and ability to manage multiple pipelines and priorities
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
• Ability and desire to work in a fast-paced, technically challenging environment
• English proficiency (written and oral) is required

Nice to Have

• Broader data engineering experience (data acquisition, ETL, streaming pipelines, Kafka/Kinesis/SQS)
• Experience with AI/ML pipelines, embeddings generation, or MLOps workflows
• Experience operating vector databases or ANN systems (FAISS, Milvus, OpenSearch vector, pgvector, etc.)
• Experience with large-scale data processing frameworks 
• Please note: AlertMedia does not sponsor applicants for work visas.

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed:   

• We’re humans not robots  
• Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

AlertMedia is looking for an experienced Data Engineer with a strong background in social media web scraping, data ingestion, and large-scale data pipelines. This role is a hands-on opportunity to lead the design, maintenance, optimization, and expansion of pipelines that ingest data from open-source data sources and social media platforms at scale. 

You’ll play a critical role in how AlertMedia discovers, processes, and delivers real-time signals to customers. We’re looking for someone with demonstrated experience in production-grade scraping and data engineering, who is comfortable owning complex systems end to end and improving them over time. 

We want you to shine by showing us real work you’re proud of - systems you’ve built, pipelines you’ve scaled, and hard problems you’ve solved. We don’t do trick questions or whiteboard exercises. 

Who you are:    

You are a pragmatic data engineer who thrives in a collaborative environment and enjoys working on systems that operate at scale in the real world. You have significant experience building and maintaining web scraping and data ingestion pipelines, and you understand the challenges of reliability, data quality, rate limits, schema drift, and adversarial environments. 

You care deeply about: 

• Building resilient, observable, and scalable data systems 
• Writing clean, maintainable code 
• Data correctness and pipeline reliability 
• Collaborating across engineering, product, and intelligence teams 

You are comfortable working primarily in Python, have experience with cloud infrastructure (AWS), and are eager to continuously improve both systems and processes. 

What you get to every day:    

• Lead and own social media web scraping and data ingestion pipelines sourcing data from open-source datasets and social media platforms 
• Design, build, and maintain scalable ETL and data processing pipelines (batch and/or streaming) 
• Optimize existing scraping infrastructure for performance, reliability, and cost 
• Handle challenges such as anti-bot protections, rate limiting, schema changes, and data quality issues 
• Build and maintain ingestion pipelines that feed downstream systems such as Elasticsearch and other data stores 
• Collaborate closely with product, intelligence, and platform teams to ensure data meets customer and business needs 
• Operate in an Agile environment using tools like Git, JIRA, Jenkins, and Slack 
• Contribute ideas and improvements that advance AlertMedia’s technical leadership in data-driven threat and risk intelligence 
• Help shape best practices around monitoring, alerting, testing, and documentation for data pipelines 
• Contribute to AlertMedia’s culture, values, and long-term technical vision 

What you bring to the role: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (preferred) 
• 3-4+ years of demonstrated experience in data engineering or backend engineering roles 
• Hands-on experience with social media web scraping in production, including large-scale or high-reliability systems 
• Strong proficiency in Python for data ingestion, scraping, and pipeline development 
• Experience with AWS or other cloud platforms (required)
• Solid understanding of databases and data storage systems (Postgres, Redis, or similar)
• Experience building and operating ETL pipelines, including data validation and transformation 
• Experience with stream processing and/or event-driven architectures (Kafka, Kinesis, SQS, etc.) is a strong plus 
• Experience working with Elasticsearch or similar search/data indexing systems (nice to have)
• Strong organizational skills and ability to manage multiple pipelines and priorities 
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally 
• Ability and desire to work in a fast-paced, technically challenging environment 
• English proficiency (written and oral) is required 

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

Please note: AlertMedia does not sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

About the role:

• Assist in receiving and managing requests from clients.
• Assist in the planning, design, and execution of events, ensuring that all elements are managed within the established timeframes at our clients.
• Assist in interacting with clients to understand their needs and ensure satisfaction.
• Assist in gathering information and preparing periodic reports for stakeholders.
• Contribute with ideas to improve the services provided and the quality of events.
• Assist in the organization and management of event details, such as décor, catering, entertainment, location, guest list, equipment, and promotional materials.
• Assist in identifying and resolving issues that may arise before or during the event.
• Support pre- and post-event evaluations and reporting on the results.

About you:

• We are ideally looking for candidates with a background in Business, Marketing, or Advertising
• Pro-active with a hands-on approach
• Enthusiasm and bags of creativity!
• Ability to manage work ensuring that tasks assigned are delivered
• Excellent communication skills (both oral and written)
• Ability to think practically and strategically
• Confidence in establishing and developing new relationships
• Good knowledge of social media
• Team player AND the ability to work autonomously
• Passionate about brands and innovative ideas
• Some knowledge of media and advertising industry
• Fluency in English and Spanish
• Ability to sign an internship agreement with university is a must.

Our benefits:

• Paid internship
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Mexico City
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• We have free food, drink, and fruit at the office!

Process Operations & Productivity Manager

This role focuses on improving how our Customer Success team operates at scale. You will design and implement the systems, workflows, and tools that help CSMs manage renewals, drive expansion, and maintain strong customer health. Your work will directly impact revenue retention, team productivity, and the overall customer experience.

You’ll partner closely with Customer Success, Sales, Product, and RevOps to simplify how work gets done and ensure our operating model supports growth.

What You Will Do

• Design and standardize the Customer Success operating model across segments, including renewal management, expansion workflows, churn mitigation, and account planning
• Audit and improve day-to-day CSM workflows, especially across customer interactions and cross-functional handoffs
• Build clear playbooks and deliver training to embed consistent ways of working across the Customer Success team
• Develop and implement automation and AI-driven solutions, including health scoring, renewal risk signals, workflow triggers, and account insights
• Define and operationalize productivity and capacity models, including revenue benchmarks and workload distribution across CSM portfolios
• Identify productivity gaps and rebalance portfolios to improve efficiency and managed revenue capacity
• Partner on hiring and onboarding Associate CSMs, building structured training programs and enablement materials
• Establish reporting frameworks to track managed revenue, retention, expansion pipeline, portfolio health, and productivity metrics
• Collaborate with Product, Sales, RevOps, and Support to improve handoffs, escalation processes, and churn-risk management
• Lead adoption of new processes and tools through training, documentation, and continuous improvement efforts

What We Are Looking For

• Strong experience in Customer Success, RevOps, Strategy & Operations, or Operational Excellence
• Experience improving or scaling post-sales teams in a SaaS environment
• Proven ability to design processes and implement operational improvements that drive measurable outcomes
• Experience applying automation or AI to business workflows
• Strong systems thinking and ability to translate complexity into clear, scalable processes
• Experience building reporting frameworks and defining productivity metrics
• Strong analytical skills with the ability to interpret data and drive decisions
• Ability to influence stakeholders across teams without direct authority
• Experience designing and delivering onboarding or training programs
• Clear and effective communication skills, both written and verbal
• Strong project management skills and ability to drive initiatives from idea to execution
• High ownership and attention to detail

What We Offer You

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

In this role, you will be responsible for leading and running a sub-team of Customer Success Managers and /or Associates and leading the sub-teams revenue within the region. As the Lead, you will help the team handle a portfolio of customers and drive further change to improve the relationships and product and services adoption. This is the ultimate ‘player coach’ role within the CS function and a great stepping stone for managerial success.

As a Customer Success Lead at Smartly, you will

• Positively lead and handle a sub-team of Customer Success Managers and/or Associates in the region to reach their potential.
• Mentor the sub-team members and run their day to day output and engagement
• Take ownership of the sub-teams revenue, feature adoption, NPS, expansion (where a CP is not allocated), product feedback, customer experience, on-boarding and collaboration with other teams
• Coordinate key new customer onboarding
• Be responsible for line management tasks such as annual reviews, salary rounds and HR/People related topics supported by your Head of region
• Orchestrate the team to follow our enterprise account management playbooks to delight our customers
• Become the trusted advisor for your enterprise customers in the sub-team
• Ensure high quality customer experience to new and existing customers
• Enhance employee engagement and skills development within the team
• Improve feature adoption and cross sell services across your customer base
• Minimize customer churn and increase revenue
• Identify and take action on bottlenecks and areas of improvement
• Communicate upwards to your Head of Region optimally on your sub team performance and needs and help the Head of CS develop your sub-region and team
• Recruit, onboard and development a growing team of CSA’s and CSM’s

We're definitely looking for you if you

• A proven track record in Customer Success and/or Sales
• The desire to lead people and help them succeed
• Phenomenal understanding of the Smartly product and services
• Excellent knowledge of the digital marketing and paid social landscape
• Strong communication and interpersonal skills
• Track record of a commercial approach to enterprise account management

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Flexible in-office, hybrid, & remote work options depending on role 
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities 
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities 
• Computer (MAC or PC), phone with plan 
• And so much more…

#LI-HYBRID

About the Role

Verkada is seeking a Global Solutions Engineer with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance and Access Control. This individual will partner directly with their territory account executives to expand the Verkada footprint upmarket into Fortune 500 companies in LATAM.  Responsibilities include directly interfacing with customers/partners throughout the sales process, overcoming technical objections, assisting customers in designing deployments with Verkada Products and providing technical assistance to territory account reps. The ideal candidate will be highly motivated, able to learn quickly and work independently while making impactful results for the company remotely. 

What You'll Do

• Be the subject matter authority on the full Verkada suite of products and offerings and articulate the value added benefits to customers throughout the sales process.
• Act as a trusted advisor for Verkada Customers and overcome objections while securing the technical win for Verkada.
• Effectively present the Verkada solution to all levels of customer, from C-level executives to loss prevention managers and directors of IT.
• Work directly with your Account Managers to develop territory strategy for Verkada.
• Design Verkada solutions that range from: Network Security recommendations/bandwidth requirements, choosing proper Verkada products for Physical Security and deployment. Cloud Security RFP's/Documents, LTE deployments.
• Stay up to date on the security and IoT industry by attending and presenting at strategic conferences and providing thought leadership within the market
• Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings.
• Write White Papers and Knowledge Base articles about Verkada Products, features, and integrations.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Entrepreneurial and positive attitude with a strong desire to learn.
• 5+ years of experience as a Sales Engineer, with a proven track record of working with Fortune 500 companies.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security from an accredited university.
• Strong background in Networking: Experience with HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, Firewalls and software systems.
• Outstanding written & verbal English communication skills in order to clearly and efficiently articulate technical matters with customers and partners.
• Able to work and adapt to an ever evolving workplace and company.
• Genuine excitement for software/hardware products, Cloud Security and IoT devices and can speak to how they work.
• Industry certifications are a plus: AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+, Microsoft
• Experience working with Linux systems are a plus.
• Bonus points if you have previous startup experience.

Mexico Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

About the Role

Verkada is building a world-class sales organization. Our business requires highly motivated and capable sales professionals. We prioritize drive and demonstrated success in whatever sales role you’ve been in before — we care far less about fancy pedigrees, schools, or a resume with “brand name” companies. We have a fun, positive culture of success, and of course, we pay well.

What You'll Do

• Lead as a Player-Coach and motivate direct reports establishing the highest standard for high-velocity execution through rigorous pipeline management, intensive outbound strategies, timely forecasting and closed deals to ensure individual and team quotas.
• Work cross-functionally to align prioritization & resources amongst, sales, product, marketing, engineering, and operations.
• Work in a fast-paced environment, pivot as needed and adapt quickly to change, as well as be an influencing factor to the team.
• Strategic problem solving, project management, proactively addressing problems and surfacing scalable solutions.
• Hire, develop, and lead a world-class team to support revenue targets for the company.

What You Bring

• Minimum 3+ years of direct sales management experience leading AE teams at a hyper-growth SaaS B2B, Infrastructure company or Tech company 
• Team-player mentality, hard-working, and the ability to be authoritative when necessary.
• Strong oral, written, presentation, and interpersonal skills. 
• Experience developing strong internal and external business relationships across departments.
• Proven track record of reaching and exceeding goals as an individual contributor.
• Demonstrate initiative in helping others achieve their goals.  
• Knowledge of the full Sales cycle, with demonstrated ability to prospect, qualify, and close deals. 
• Salesforce experience a plus 
• Bachelor’s degree required
• Must be willing and able to work onsite.

Mexico Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

You must be independently authorized to work in Mexico. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Verkada is building a world-class sales organization. Our business requires highly motivated and capable sales professionals. We prioritize drive and demonstrated success in whatever sales role you’ve been in before — we care far less about fancy pedigrees, schools, or a resume with “brand name” companies. We have a fun, positive culture of success, and of course, we pay well.

What You'll Do

• Work Verkada’s most strategic accounts (F500) 
• Source and close new business to consistently meet or exceed quarterly sales quotas
• Build an intimate understanding of Verkada products and their place in the industry
• Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
• Maintain accurate pipeline management with expert-level forecasting 
• Aggressively exceed goals consisting of outbound phone calls, emails, online demos, and trials every quarter
• Act as a trusted advisor and subject matter expert to customers and channel partners
• Work closely with Customer Success to ensure smooth launches and fuel future product growth
• Provide market/client feedback to Verkada’s product/engineering team
• Dedicate at least 50% of your time to field-based sales activities away from the workplace, including customer meetings, site visits, and relationship-building.

What You Bring

• 5-10+ years of quota exceeding experience
• Sales experience working for a technology vendor selling Enterprise B2B solutions
• A track record of developing a greenfield territory, adding net new logos in an Enterprise software role
• Hunter mentality with solid Sales DNA
• Strong verbal and written communications skills
• BS/BA degree strongly preferred

What You'll Do

What You Bring

Mexico Employee Benefits

Technical Support Engineer

This role focuses on helping customers succeed with Smartly’s platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.

What You Will Do

• Provide timely, high-quality technical support to customers using the Smartly platform
• Troubleshoot and resolve complex technical issues, including bugs and performance concerns
• Act as a liaison between customers, Product, and Engineering to ensure clear communication and effective resolution
• Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
• Manage critical customer escalations with urgency and clear communication
• Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly’s platform
• Contribute to product improvements by sharing customer feedback and recurring issues
• Support product launches (Alpha/Beta) and help validate new features
• Mentor team members and contribute to internal documentation and knowledge sharing

What We Are Looking For

• Strong experience in technical support within a customer-facing environment, ideally in SaaS
• Proven troubleshooting and problem-solving skills, including root cause analysis
• Hands-on experience with SQL and JSON
• Familiarity with REST APIs, HTTP fundamentals, and web application architecture
• Ability to replicate, document, and escalate technical issues clearly and effectively
• Strong written and spoken communication skills in English
• Comfortable working independently and navigating ambiguous situations
• Availability to work Americas hours

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Digital IO who will: 

• Campaign Execution: Lead the setup, execution, and documentation of direct IO media campaigns across various partners, particularly any high-value or complex campaigns. Ensure all aspects of campaign are delivered according to terms outlined in the client approved media plan and IOs. 

• Campaign Optimization and Reporting: Collaborate with Managers and Associates and Managers in monitoring campaign performance metrics, including impressions, clicks, spend, and any campaign specific KPIs. Analyze campaign performance reporting, and utilize data driven insights to guide optimization recommendations to enhance campaign effectiveness and achieve client goals.  

• Coordination: Work closely with onshore counterparts to ensure cohesive execution of media strategies and adherence to client specifications. Facilitate communication of campaign progress between all parties involved. 

• Team Leadership: Mentor and provide guidance to Associates and team members involved in Digital IO campaigns. Foster a collaborative environment and support professional development within the team. 

• Budget Managerment: Track and monitor campaign budgets to ensure optimal performance. Manage monthly budget reconciliation, communicate with partners to confirm delivery data, save delivery documentation (proof of performance), and send updated IOs where necessary. 

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• Have a bachelor's degree. 

• Your level of English is advanced (B2-C2) (Indispensable for the position). 

• 3+ years of experience implementing campaigns on digital platforms such as DV360, the Trade Desk, or Campaign Manager 360 and pevious experience with billing platfors such as Prisma, Coupa, Advertmind, MMS, Adspend or others. 

• At least 1 year of leadership experience.  

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection.  If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

For Mexico: 

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances. 

For Colombia: 

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-GOC

Analista en Email Marketing y Marketing Cloud  

Buscamos un Analista en Email Marketing y Marketing Cloud para unirse a nuestro equipo. Esta persona será responsable de ejecutar y seguir las actividades de campañas de email marketing utilizando la plataforma Marketing Cloud de Salesforce. El candidato ideal deberá tener conocimientos en marketing digital, análisis de datos y gestión de plataformas de marketing.

Responsabilidades:

• Ejecutar campañas de email marketing en Salesforce Marketing Cloud según las instrucciones del equipo.
• Gestionar bases de datos y segmentarlas adecuadamente.
• Implementar contenido de email proporcionado por el equipo de diseño y contenido.
• Realizar A/B testing y ajustes en las campañas para optimizar su rendimiento.
• Colaborar con el equipo para asegurar la coherencia y efectividad de las comunicaciones por email.

Requisitos:

• Economía, Mercadotecnia, Estadística o carreras afines.
• Experiencia mínima de 1 año en marketing digital.
• Conocimiento de Salesforce Marketing Cloud.
• Capacidad para seguir instrucciones y cumplir con los plazos establecidos.
• Habilidades de comunicación escrita.
• Atención al detalle y habilidades organizativas.
• Capacidad para trabajar en equipo y de forma autónoma.
• Inglés avanzado

Asignacion: Hibrida en Reforma, CDMX

WHAT YOU'LL DO

As an Account Executive for the Central America LATAM region, you will be responsible for driving new business opportunities and managing relationships with key clients. You will work closely with marketing, product, and customer success teams to ensure that our clients achieve their engagement goals using the Braze platform.

Key responsibilities:

• Identify and pursue new business opportunities within the Central America LATAM market
• Build and maintain strong relationships with prospective and existing clients
• Conduct product demonstrations and presentations to showcase the value of Braze’s solutions
• Collaborate with the marketing team to develop targeted campaigns and strategies for the LATAM region
• Negotiate contracts and close deals to meet or exceed sales targets
• Provide feedback to the product team based on client needs and market trends
• Stay up-to-date with industry trends and the competitive landscape in the LATAM market

WHO YOU ARE

• Bachelor’s degree in Business, Marketing, or a related field
• 5+ years of experience in sales or account management, preferably in the MarTech or SaaS industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of customer engagement strategies and digital marketing
• Excellent communication and presentation skills in Spanish, English and Portuguese
• Ability to work independently and as part of a team in a fast-paced environment
• Willingness to travel as needed within the Central America LATAM region

#LI-Hybrid

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Mexico City, Mexico office. In this role, you will report to the Manager, Sales & Customer Expansion, LATAM. 

WHAT YOU’LL DO:

• Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience.
• Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products.
• Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion.
• Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health.
• Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets.
• Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs.
• Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience.
• Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
• Collaborate cross-functionally to provide customer value in all stages of the sales cycle
• Manage and report on customer engagement activities and results in order to assess trends using SFDC, Front App, Gainsight, Gong and others
• Share product and sales experience within the team in order to meet and exceed team targets
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
• Fluent English and Spanish
• Proven success in monthly and quarterly sales forecasting
• Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions.
• Strong ability to articulate product features in an easy to understand language to inspire sales, build trust and establish long-term relationships
• Experience in creating sales strategies inclusive of 3rd party solutions.
• Strong communication and presentation skills via various platforms, including by phone, video, and email.
• Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA1 #LI-Hybrid

We’re looking for a Customer Support Advocate to help support our customers by providing a world class service within our SLAs, using a passionate and positive approach to the job, as well as in-depth process and product knowledge. You’ll be working with our self serve customers to exemplify great customer satisfaction & quality assurance. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Mexico City office, you will report to Team Lead, Customer Support.

**Please submit your resume and application in English**

WHAT YOU’LL DO:

• Assist our customers with prompt, friendly and accurate help through any medium or channel (including email, phone, chat, social and public forums)
• Troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers
• Identify and promote opportunities for cross/up-sell or churn prevention and guide customers to the best overall solution for them to maximize the value of Hootsuite
• Communicate in an open, engaging and helpful tone across all channels including email (tickets), chat, phones and social media (Twitter, Facebook)
• Tailor communication style and troubleshooting delivery to match knowledge or skill level of customer
• Identify and surface trends of customer or product issues with a focus on potential solutions
• Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/AHT)
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Entry level experience with Contact Center / Help desk ticketing/communication technology platforms [e.g., Zendesk, SnapEngage]
• Knowledge of the social networking industry and social analytics.
• Experience with and knowledge of social media, including Hootsuite or other management tools.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Buscamos a un representante de Atención al cliente que ayude a nuestros clientes al proporcionarles el servicio de primer nivel que marcan nuestros acuerdos de nivel de servicio (SLA), utilizando un enfoque apasionado y positivo, así como un profundo conocimiento sobre los procesos y productos. Trabajarás con el Autoservicio al cliente para ejemplificar la satisfacción del cliente y la garantía de calidad. Mientras trabaja en un arreglo de trabajo híbrido, una combinación de virtual (de acuerdo con la estrategia de fuerza laboral distribuida de Hootsuite) y en la oficina de Ciudad de México de Hootsuite, informará al líder del equipo, Atención al cliente.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

CARACTERÍSTICAS DEL PUESTO:

• Ayudar a nuestros clientes de forma rápida, amigable y precisa a través de cualquier medio o canal (inclusive el correo electrónico, el teléfono, el chat, las redes sociales y los foros públicos).
• Solucionar problemas o consultas reportadas en detalle para diagnosticar y diferenciar entre problemas relacionados y no relacionados con los productos, a fin de proporcionar información precisa, válida y completa a nuestros clientes.
• Identificar y promover oportunidades de ventas cruzadas/comercialización o de prevención de abandono y guiar a los clientes hacia la mejor solución global para que aprovechen al máximo el valor de Hootsuite.
• Comunicarse en un tono abierto, atractivo y servicial a través de todos los canales, inclusive correo electrónico (tickets), chat, teléfonos y redes sociales (Twitter, Facebook).
• Adaptar el estilo de comunicación y la resolución de problemas para que coincida con el nivel de conocimiento o habilidad del cliente.
• Identificar y hacer emerger las tendencias de los problemas de los clientes o de los productos, centrándose en las posibles soluciones.
• Mantener un enfoque en la excelencia mediante el cumplimiento o la superación de los objetivos trimestrales, como la garantía de calidad (QA), la satisfacción del cliente (CSAT) y la productividad (soluciones/AHT).                                             

LO QUE NECESITARÁ:

• Colaborar y trabajar en equipo: trabajar con otros para entregar resultados, contribuir significativamente al equipo y priorizar las necesidades del grupo sobre las personales.
• Compromiso con los resultados: lograr resultados constantes, demostrar un alto rendimiento y desafiarse a sí mismo y a los demás para obtener resultados.
• Enfocarse en el cliente: demostrar el deseo de ayudar y atender proactivamente a los clientes internos/externos para que puedan satisfacer sus necesidades.
• Comunicación abierta: transmitir claramente ideas, tanto escritas como verbales, escuchando atentamente y haciendo preguntas para aclarar y comprender información.
• Perseverancia: emprender todo con energía e impulso, además de tener la necesidad de terminar lo que comienzas. No rendirte.
• Solución de problemas: utilizar un enfoque organizado y lógico para encontrar soluciones a problemas complejos. Mirar más allá de lo obvio para entender la causa principal de los problemas.
• Autodesarrollo: hacer un compromiso personal y trabajar activamente para mejorar continuamente.

 APTITUDES:

• Tenacidad. Mostrar determinación y estar motivado por el éxito de los clientes, colegas y la comunidad.
• Curiosidad. Estar en continuo aprendizaje y buscar maneras de hacer las cosas mejor.
• Diligencia. Cumplir promesas, tomar con seriedad los compromisos con los demás y tener una gran integridad.
• Humildad. Dirigirse con humildad y empatía, respetando y aprendiendo desde la perspectiva de los demás.

#LI-NS1 #LI-Hybrid

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner.

This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] 
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. 
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) 
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones. 
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns. 

WHAT YOU’LL NEED:

• Up to 2 years in a product or customer technical support role. 
• Excellent interpersonal, verbal, and written communication skills. 
• Ability to multitask, attention to detail and time management are essential. 
• Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus. 
• Experience in a multi-channel environment (Phone/Chat/Email). 
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products. 
• Strong work ethic to handle multiple requests with exceptional follow-through 
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc]. 
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Hybrid