About the role

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.

You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.

This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

What would you do at Fever?

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across our client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

About you - Must have skills:

Technical mindset

• Proven experience in technical support, production support, troubleshooting, or similar roles.
• Excellent analytical and problem-solving skills.
• Experience working in production environments with exposure to critical incidents and on-call rotations.

Databases

• Strong understanding of PostgreSQL, MySQL, or other relational databases.
• Ability to write complex SQL queries and work with stored procedures.

APIs & Systems

• Knowledge of APIs, services, and client-server architecture.
• Experience working with RESTful APIs and JSON.
• Solid understanding of Unix/Linux environments.

Monitoring & Operations

• Familiarity with ticketing tools such as Jira or Zendesk.
• Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
• Understanding of incident management, triage, escalation, and root cause analysis processes.

Communication

• Professional proficiency in English (written and verbal).
• Experience collaborating with cross-functional and international teams.

Nice to have:

• Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
• Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
• Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
• Curiosity: An active GitHub account or open-source contributions.
• Academic: BSc degree in Computer Science, IT, or a relevant field.

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and is valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
• English Lessons: Provided by Babelia, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

Responsibilities

We are looking for an exceptional Sr. Technical Consultant (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices, working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role; candidates based anywhere in India are welcome to apply! In this role, your responsibilities would include:

• Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly   

• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers

• Sharing best practices from a business and technical perspective, related to deployment models and governance structures

• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

• Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries

• Becoming a trusted customer advisor and a customer advocate within Workato

• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations

• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team

• Prioritizing and delivering an outstanding customer service experience to Workato customers

• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of hands-on experience in solutions and implementation consulting

• Knowledge and understanding of integrations and system design principles

• Good understanding of technology and industry trends, especially in the app integration space

• Demonstrated implementation of quality integration solutions by applying best practices 

• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management

• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations

• Demonstrated ability to create quality technical documentation 

• Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

• Experience with OEM or embedded SaaS solutions is a plus 

• Experience embedding third-party integrations or iFrames into web app is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

#LI-NJ1

(REQ ID: 2537)

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech.  Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

🚀 Meet us in CDMX!

Want to meet the team before you apply? Join us on May 28th for our "Beyond the App: Building the Future of Tech with AI & Data" Meet-up in collaboration with RubyCDMX.

Talk AI, Data, and Engineering with our leads over drinks! 🍺 👉 RSVP here: https://luma.com/32jeyopv

The Role

SimplePractice is hiring for an experienced Senior Software Engineer to join our team in a hybrid role. The ideal candidate will have expert-level knowledge in Ruby on Rails and extensive frontend development experience. This role will be instrumental in implementing a wide variety of planned features and service enhancements to support our growing platform.

As one of the first hires in our brand-new Mexico City location, you will play a pivotal role in helping us build a team of software developers who are passionate about what they do.

About You

• You are a passionate, talented engineer who is willing to push the limits of existing technology to create the best possible user experience
• You work on the front-end with heavier emphasis on the backend to develop new features from start to finish, including design of architecture, coding, and testing
• You are delighted by good design and bring that taste to your front-end work
• You love building products that help 200,000+ customers in their day-to-day life

Responsibilities

• Build out the next generation practice management platform
• Work with our Engineering Leadership and Talent group to scale our new office in Mexico City
• Collaborate with our Product group to help understand customer needs, troubleshoot potential problems and define upcoming features
• Write clean, efficient and well-tested code that improves our code base in meaningful ways
• Own frontend architecture decisions including state management, UI performance, navigation
• Help diagnose problems and architect solutions

Desired Skills & Experience

• You have 2 to 5 years of engineering experience, with hands-on Ruby on Rails expertise for a part of your career
• You're proficient in English, with strong communication and collaboration skills
• You have a degree in Computer Science or a related technical field
• You possess strong experience in at least one modern JavaScript framework, specifically Ember.js or React.js, and the ecosystem around those frameworks
• You have designed and implemented large, scalable web applications and have an appreciation for clean, elegant, and simple code
• You have experience taking Rails apps from idea to production
• You understand the value and nuances of Test-Driven Development
• You're comfortable working with remote teams, using GitHub, Slack, Notion, and Zoom to collaborate

Bonus Points

• You’re excited about holding a lead role to help us scale a brand new software developer office
• You have a good understanding of web application security and best practices
• Working knowledge of managing environments using Docker, MySQL, Postgres, Redis, NGINX, and various AWS services
• Confident working with production environments to help troubleshoot problems
• Experience with Linux
• Infrastructure management via Terraform/Ansible
• Experience with compliance standards PCI/HIPAA

Benefits

We offer a competitive benefits program including:

• Privatized Medical, Dental & Vision Coverage
• Work From Home stipend 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
• Monthly Meal Reimbursement
• Holiday Bonus, 15-day Aguinaldo
• Hybrid Work Schedule & Catered Lunch
• A relocation bonus for candidates joining us from a different city 
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g.  SMS, SMPP, GSM, MMS, Whatsapp, etc
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design
  
  
  
  #LI-Remote
  #LI-DHC1

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Our Creative team is looking for Creative Technology Senior Associate to join a team of multidisciplinary developers, executing best-in-class omni-channel projects leveraging industry leading Advertising Technologies, Ad Servers and Ad builder/DCO [dynamic content optimization] tools.

Working directly with a wide range of tech partners, inter-company and external integrated teams, the Creative Technology Senior Associate will support all dynamic creative and asset automation project buildouts, delivery and integration into ad servers. You should be comfortable working directly with multi-disciplinary team leads across the PMG both in your primary office location and supported global markets. 

What You'll Be Doing

• Support ad technology, tech integration tests, dynamic [DCO], and omni-channel campaign production efforts across multiple brand teams, geographical locations and products (including new business and new agency tech initiatives)
• Contribute to large scale programmatic, social and video campaigns across multiple formats and channels employing underlying code bases such as HTML/JS/CSS, and industry leading ad technology.  
• Support in the auditing and defining criteria for all functional and non-functional deliverable requirements including dynamic ad serving, data pass work streams, API/product feed integrations, asset tracking and tagging, performance outputs, creative authoring tools, scalability and quality assurance
• Facilitate and cultivate relationships with our preferred platform partners, to establish development best practices and requirements, ensure continued innovation through product advancements/ways of working, and continuity of service through reporting and troubleshooting.
• Encourage innovation, adoption of cutting-edge technologies, inclusion, out-of-the-box thinking, cross-team collaboration, self-organization, and diversity
• Support PMG on devising strategic roadmaps and onboarding materials for the continued advancements in product development and campaign delivery, QA automation tools and process adoption through our international developer hubs, with POVs on Build, Buy, Borrow. 
• Become a super-user on new tools developed by PMG Product Teams.

What You'll Bring

• 3+ years of experience, including at least 2 years working at a Creative, AdTech and or Digital Agency 

• Knowledge of digital creative best practices and deliverables
• Ability to write scalable and modular code to employ multi-variant testing and dynamic creative industry standards. 
• Digital Creative Development (front-end) or relevant ad technology background with 6+ years experience 
• Demonstrated ability to balance campaign objectives and time-to-market requirements without compromising product quality
• Strong understanding of IAB Standards and Digital Ad Formats & specifications
• Training and Certifications on PMG required DCO ad serving platforms - primary Google GMP and similar knowledge of Clinch, Celtra, Google GMP (DCM, GWD, DCS), Innovid, Smartly, Jivox, Bannerflow, Google Web Designer
• Working knowledge of Project Management & DevOps tools like Airtable, JIRA, Smartsheets, Asana, Github
• Self-starter with a high degree of self-motivation and initiative with the ability to build processes from the ground up and collaborate in a multi-stakeholder environment
• Strong written and verbal communication skills
• Detailed oriented with the ability support development team through troubleshooting and Quality assurance
• Proficiency in Microsoft Office Tools (Excel, Word, PPT, Outlook, Teams) 
• Familiarity working with Creative Assets and Design apps such as the Adobe Creative Suite (primarily Photoshop, Illustrator, Adobe XD, Adobe After Effects)

Preferred Skills

• 2+ years working with internal and third-party APIs [REST, SOAP, JSON] like Open Weather Map or CRM data
• 1+ years Python experience or comparable programming language 
• Understanding of audience analytics capabilities and best practices (measurement, matching, onboarding, workflow, limitations, and workarounds, etc.) in the current environment
• Experience working with excel formulas for data matching, aggregation and math
• Experience with database systems, Website CMS tools queries and normalization
• Basic understanding and ability to work in After Effects as needed.
• Working knowledge of data factors driving project success (e.g.  PII vs. anonymized data, cookies vs. people, panels vs. census, passive vs. active/survey data, fused vs. matched data, etc.)

Technical Support Engineer 

Mexico City Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.  

Why Ebury?  

• High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.  
• Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.  
• Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.  
• Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.  
• Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential.

What you will do:  

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.  
• Verify and document issues and bugs for accurate tracking and escalation.  
• Manage incidents, including communication with stakeholders and coordination with development teams.  
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.  
• Partner with trusted vendors to resolve service events.  
• Work with software development engineers to enhance processes and conduct code reviews.  
• Work on a collaborative rotation (shifts) to cover support on different time zones.  
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.  

What we expect from you:  

• Experience providing Level 2 (L2) support in a tech-driven business environment. 
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.  
• English proficiency is required.
  Nice to have:  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.  
• Knowledge of Spanish or Portuguese is a bonus.  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML,  CSS, and JavaScript), PostgreSQL, Terraform, and Observability.  

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

#LI-RP1
#LI-HYBRID

Technical Operations Engineer 

Mexico City Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.  

Why Ebury?  

• High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.  
• Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.  
• Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.  
• Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.  
• Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential.

What you will do:  

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.  
• Verify and document issues and bugs for accurate tracking and escalation.  
• Manage incidents, including communication with stakeholders and coordination with development teams.  
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.  
• Partner with trusted vendors to resolve service events.  
• Work with software development engineers to enhance processes and conduct code reviews.  
• Work on a collaborative rotation (shifts) to cover support on different time zones.  
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.  

What we expect from you:  

• Experience providing Level 2 (L2) support in a tech-driven business environment. 
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.  
• English proficiency is required.
  Nice to have:  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.  
• Knowledge of Spanish or Portuguese is a bonus.  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML,  CSS, and JavaScript), PostgreSQL, Terraform, and Observability.  

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

#LI-RP1
#LI-HYBRID

Available Locations: Mexico City

What you’ll do as a Solutions Engineer

You are the technical lynchpin through the entire sales cycle - pre and post sales. You will work closely with our Enterprise prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

What we look for in our Solutions Engineers

Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Responsibilities

• As critical members of Cloudflare’s Enterprise Sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy.
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
• The role requires 20-50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Requirements

• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) and a desire to expand those skills.
• Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
• Minimum 3 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ.

Desired

• You've built web applications before, or contributed to existing web applications in a meaningful way.
• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
• You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is looking for a Sr. Software Engineer with full-stack experience and hands-on experience building scalable applications in Elixir & Python. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience while gaining new experience from the team. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! 

Who you are: 

You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. Ideally, you have Elixir, Python & JavaScript experience, but more importantly, you care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS experience and are willing to learn from people with both more and less experience than you. You lead by example in adopting and operationalizing AI tools—both within the product and across the development lifecycle.

What you will do: 

• Learn the AlertMedia platform and tools, and its uses for our customers 
• Work with Elixir, Python, JavaScript and other web technologies to deliver leading software solutions in the mass communications space 
• Use AI tools in both the product and the development lifecycle
• Work in an Agile based environment using tools like Git, JIRA, CircleCI, and Slack 
• Contribute to the technology lead that AlertMedia has over other solutions through innovative development and by helping contribute new ideas related to leveraging technology in our product line 
• Use strong verbal and written communication skills in collaboration with other engineering and product teams 
• Contribute to AlertMedia’s culture, values and vision for the future 

What you bring to the role: 

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred 
• 6-8 years of experience building scalable applications with modern frameworks using Elixir, Python, JavaScript, Django, and React
• Experience with Amazon Web Services (AWS or other cloud experience a must) 
• Postgres & Redis development experience   
• Proficiency leveraging AI tools for product development
• Strong organizational skills and ability to manage working on multiple projects in parallel 
• The ability and desire to work in a fast-paced challenging environment 
• Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment  
• English proficiency (written and oral) is required 
• This position is based in Mexico. Must reside in Mexico and have permanent residency. AlertMedia does not sponsor.

Why you’ll love working at AlertMedia:

• Competitive Base Salary
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Puesto: Desarrollador UI para el área de Optimización con Salesforce Personalization.

Modalidad: HÍBRIDA (ir 3 días a oficina)

Ubicación: Torre MAPFRE (Frente a la plaza Reforma 222)

 Perfil:

• Nivel avanzado en HTML, React Js, Javascript
• Es de suma importancia que tengan dominio de CSS 
• Experiencia con herramientas de CRO y personalización como Optimizely, AB Tasty, VWO, Salesforce MC Personalization
• Conocimientos técnicos de Figma (enfocado al uso desde Desarrollo) (Insepect mode)
• Inglés avanzado
• La proactividad es indispensable 

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! 

Why this role matters?

As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do?

• Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
• Capture knowledge, for customers who prefer solving their own issues without having to contact support

What you must have

• Bachelor's Degree in Computer Science, or equivalent field
• 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
• Voice technologies: e.g.  SIP, VoiceXML, CCXML, WebRTC, Websockets
• Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
• Experience supporting or integrating APIs and/or SDKs

Any of the following are a plus:

• Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
• Troubleshooting Applications: e.g. Kibana (Elastic Search)
• Linux/Unix operating systems
• Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications

• Knowledge or experience working with KCS (Knowledge Centered Support)

What is in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-Remote
#LI-DHC1

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing Video APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets 
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design

#LI-Remote
#LI-DHC1

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

· Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

· Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

· Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

ABOUT THE ROLE: 

The Data Operations manager is responsible for managing the development and maintenance of business intelligence and data quality compliance tools. You must also be comfortable with acting as the subject matter expert in the tools and processes you manage, along with being able to gather knowledge from other SMEs and requirements from key stakeholders. In this role, you will also manage the creation of project plans, prioritization of tasks, and hold all responsible parties to deadlines and deliverables. The Data Operations manager is expected to facilitate the progression of projects through status meetings and act as the intermediary between project teams. You will report to the Associate Director or Director and will provide overviews of project status, progression and roadblocks. This role requires a strong familiarity with all available analytics and technology tools, both syndicated and proprietary.                                                                                        

YOUR IMPACT: 

Business Analysis/Project Management 

• Analyze data and consult with subject matter experts to design and develop business requirements for various tools and processes; Create, gather and write Business and Technical Requirements Documents 

• Act as the subject matter expert for questions/projects relating to data quality, BI tools, business rules; Ensure that best practices are being followed amongst all projects 

• Must familiarize themselves with the full campaign implementation workflow across all functional teams, including campaign set up, launch, testing, reporting and reconciliation 

• Create and manage project timelines and tasks in project management tools; manage the allocation of resources and effort across projects 

• Facilitate communication and progression of tasks through regular status meetings and working sessions; proactively elevate and resolve project roadblocks and issues 

Data Quality/Compliance 

• Manage the investigation and resolution of potential data issues existing within business intelligence tools 

• Proactively identify, propose and generate targeted solutions for data quality issues and operational inefficiencies; must collaborate with cross-functional teams to devise solutions and training plans 

• Track the progress and resolution of data issues, elevating any critical issues to upper management 

• Supervise Senior Associates and Associates to perform data quality assurance and data processing tasks 

Overall 

• Effectively keep track of and manage a high volume of tasks across multiple stakeholders and projects 

• Builds positive relationships with internal teams; effectively communicate roles, responsibilities and expectations 

• Builds positive relationships with vendors and partners 

YOUR QUALIFICATIONS: 

• Bachelors or advanced degree in Statistics, Economics, Business, Math, Computer Science, or Sciences is preferred 

• Minimum 3 years’ experience in data governance processes in a data warehousing, ETL and business intelligence environment 

• 3 years’ experience in media; digital Investment, analytics, or ad operations is preferred 

• 1-2 years’ experience in business analysis 

• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.); Experience in handling diverse datasets (paid media, owned, etc.) 

• Strong familiarity with relational database management systems; Experience with SQL, Microsoft Azure a plus 

• Familiarity with project/product management tools like Smartsheets, Azure DevOps/VSTS 

• Familiarity with business intelligence tools such as Tableau, PowerBI, Datorama, DOMO, Looker, GDS 

• Experience with advertising campaign management/buying platforms such as Sizmek, DCM, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics 

• Advanced excel data manipulation skills required; VBA/macros is a plus 

• Familiarity with programming languages/development tools a plus: Python, R, JavaScript, GitHub, etc.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

This position is based in Mexico City.

Summary of Role:

As a Software Development Engineer III at Palmetto, you will play a key role in designing, building, and scaling critical platform services using the MERN stack (MongoDB, Express, React.js, Node.js). You’ll work hands-on across the stack, with a stronger emphasis on server-side architecture and API development, while collaborating closely with product, design, and engineering teammates.

This role is ideal for a passionate, growth-minded engineer who thrives in an Agile environment, brings ideas to the table, and has the technical depth to contribute to platform evolution and system scalability.

You’ll work alongside, not for, other team members – contributing your ideas, code, and energy to shape solutions that drive business outcomes and customer satisfaction.

Key Responsibilities:

Strategic & Tactical 

• Design and implement scalable client- and server-side solutions, with an emphasis on APIs, backend services, and database integration.
• Write high-quality, testable, and maintainable code across the full stack.
• Develop and maintain comprehensive unit, integration, and end-to-end tests.
• Diagnose and troubleshoot production issues and propose robust solutions.
• Participate in Agile ceremonies (planning, grooming, retrospectives) and contribute to meaningful story estimations.
• Engage in architectural discussions, technical design reviews, and contribute to Palmetto's engineering standards.
• Identify and advocate for opportunities to improve system performance, reliability, and developer productivity.
• Partner cross-functionally with product managers, designers, and QA to deliver well-rounded user-centric solutions.

Team & Culture

• Actively participate in peer code reviews with a focus on knowledge sharing, mentorship, and maintaining high-quality code standards.
• Collaborate openly with others to help cultivate a culture of learning, innovation, and continuous improvement.
• Demonstrate an ownership mindset by anticipating future needs and contributing to long-term technical roadmap discussions.

Minimum Qualifications 

• 5+ years of professional software engineering experience.
• Strong proficiency in JavaScript (ES6+) and understanding of the JavaScript object model.
• Proficiency with Node.js, Express, and experience designing/consuming RESTful APIs.
• Experience building and maintaining Single Page Applications (SPAs) with React.js.
• Hands-on experience working with NoSQL/document-based databases (e.g., MongoDB).
• Solid understanding of core web fundamentals (HTML, CSS, security, performance).
• Strong unit and integration testing discipline; TDD experience a plus.
• Familiarity with CI/CD pipelines, code versioning (Git), and modern development workflows.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, a continuous learner mentality, and a commitment to team success.

Preferred Qualifications 

• Experience with Fastify, NestJS or other Node.js frameworks beyond Express.
• Familiarity with server-side rendering concepts and isomorphic React applications.
• Knowledge of authentication and authorization patterns (e.g., OAuth, JWT).
• Experience with front-end build tools (Webpack, Vite, Babel, etc.).
• Exposure to containerization (Docker) and cloud platforms (AWS, GCP, Azure).
• Interest or experience in microservice architecture and event-driven systems.
• Practical knowledge of Agile methodologies, pair programming, and code review practices.
• Enthusiasm for building clean, scalable, and maintainable code.

Why Palmetto?

At Palmetto, you’ll have the opportunity to contribute meaningfully to the transition to renewable energy, grow your career alongside talented peers, and make a real impact on the products we deliver. Our engineering team is scaling rapidly, and we’re seeking strong, thoughtful builders to help shape our future.

About the Role: 

We're looking for a Design Supervisor to lead and grow a team of static and motion designers across a mix of performance and brand campaign clients. You'll still be in the work, reviewing files, making things, and setting the standard, while also developing your team, owning quality control, and supporting the Creative Team you work alongside.

You're not just managing output. You're building a team that makes better work because you're in the room.

REPORTING STRUCTURE

Reports to the Director of Creative Operations. Manages approx. 5-8 designers (static + motion) Works closely with Creative Leads.

Responsibilities include but are not limited to;

Design Leadership

• Review and QA design work across static and motion deliverables before it goes to Creative Directors or clients
• Set the creative standard for the team and define what good looks like at WITHIN
• Bridge gaps between the Creative and Production teams on execution at the designer level
• Contribute hands-on to high-priority work when the bar needs to be raised fast
• Push back when work doesn't meet the brief and show the team how to fix it

Team Development

• Manage and mentor 5-8 designers across static and motion disciplines
• Give clear, specific feedback that helps designers grow, not just get through the project
• Identify skill gaps across your team and address them through coaching, pairing, and resources
• Conduct regular 1:1s, performance check-ins, and quarterly reviews
• Help evaluate freelancers and contribute to staffing decisions

Production & Process

• Own the quality of the work your team ships across all brands
• Partner with Creative Operations to flag capacity issues, resource needs, and production bottlenecks
• Maintain and grow brand system knowledge across your assigned clients
• Contribute to building and refining internal design standards, templates, and toolkits
• Stay current on platform specs and best practices across Meta, TikTok, YouTube, Display, and more

AI & Emerging Tooling

• Use AI image and video generation tools as a regular part of your production workflow
• Help your team build working knowledge of these tools and use them without compromising brand standards
• Contribute to internal documentation and guidelines around AI-assisted design workflows
• Test new tools as they come out and give honest, practical assessmentsUse AI image and video generation tools as a regular part of your production workflow
• Help your team build and implement automated, practical workflows using AI tools without compromising brand standards
• Contribute to internal documentation and guidelines around AI-assisted design workflows and automation
• Test new tools as they come out and give honest, practical assessments

Requirements

• 5-7 years of design experience in an agency or in-house environment, with at least 2 years in a lead or supervisory role
• Strong skills in both static design and motion design, with the ability to give credible feedback across both
• Expert level proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and Figma
• Real, hands-on experience with AI image and video generation tools (Midjourney, Runway, fal.ai, Replicate, Gemini, Stable Diffusion, or similar)
• Experience working on both performance/paid social creative and brand-level campaign work
• A clear, direct communication style
• Ability to give feedback that is specific and actionable
• Comfort managing multiple clients and brand systems at the same time
• Experience managing or mentoring designers in a fast-paced environment
• Bilingual (English/Spanish) is mandatory

NICE TO HAVE

• Experience with video post-production workflows (Premiere Pro, DaVinci)
• Background in performance marketing strategy or brand strategy
• Knowledge of project management tools like Asana, Jira, or Trello
• Proficiency in front-end development (HTML, CSS, JavaScript)
• Experience in UI/UX design (Figma, Sketch, Adobe XD)

Our interview process includes, but is not limited to the following:

• Excel and Typing Test

We offer a competitive salary and benefits based on education, experience, and skills level, including: 

• Base salary DOE
• Unlimited vacation policy
• Health insurance coverage
• Food stipend
• Internet/phone stipend
• Dog friendly office
• Professional Development Program

This is a fully in-office role based in Mexico City, Mexico. Candidates must be available to work on-site five days a week.

About the Role

 The Sales Solution Engineer is a key professional supporting the VTEX Sales team by leveraging strong technical and multifunctional skills. They maintain close collaboration with development and professional services teams to stay updated on the platform's capabilities. Their role involves highlighting business benefits to prospective customers, defining project scopes, creating technical proposals, and ensuring scalability in solutions. This team serves as both the backbone and driving force of the Sales team, focusing on sales planning and understanding partner needs to deliver effective, tailored solutions.

*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday. 

Job requirements

• 5+ years of experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar roles;
• Proven experience managing enterprise-level customer accounts.
• You have experience in developing working relationships across all levels of management, internally and externally;
• You can work multi-functionally with colleagues and managers, internally and externally;
• You can translate complexity into action plans and communications;
• You possess excellent communication and presentation skills, capable of quickly establishing audience confidence.
• You translate the customers' needs into business and architectural solutions;
• You have a tech & math mindset, providing simple solutions to complex problems;
• You are fluent in English (written & speaking).

Nice to have: 

• You have deep knowledge of technologies such as HTML, XML, JavaScript, CSS, React, GraphQL, Node.
• Leveraging AI and automation to optimize core pre-sales processes, streamlining tasks and enhancing overall functional efficiency.

About VTEX

Benefits

- Major Expenses Health Plan

- Meal/Supermarket Voucher

- Minor Expenses Plan

- Dental Insurance

- Life Insurance