HR Generalist

About the Role 

As an HR Generalist, you’ll own the pre-hire and hiring process, and coordinate the first steps of onboarding. Manages the People administrative side (excluding payroll), ensuring correct documentation and operational flow.

This role adds value through automation and process efficiency, reducing rework. Operates primarily in Mexico and supports countries with smaller headcount such as Chile, Costa Rica, and provides support to Colombia.

Responsibilities: 

Scope: MX headcount (420 monks)- Freelos (50 approx) - Chile headcount (10 monks)- CR headcount (5 monks)

• Pre-hire and onboarding process management
• Onboarding process and 1st session 
• Freelancers process (pre-hire, payments, exits)
• Automatization of transactional processes 
• Responsable of benefits vendors and corporate agreements
• Create PO´S on system and follow ups until payments
• Run different monthly reports 
• Internal Communication 
• Propose and implement improvements to increase efficiency 
• Operational support to HRBPs
• Support during audit processes
• Generation of employment certificates
• Update HR policies and processes
• Data entry in the different spreadsheets
• RTO coordination
• Brigade members (first-aid/evacuation team)
• Support in Cultural Initiatives

About You 

The essentials: 

• 3-5 years of experience in administration, HR processes  
• Tech-savvy with the ability to pick up new tools and systems quickly.
• Strong attention to detail.
• Ability to identify areas of opportunity, create a project plan, and implement it.
• Previous experience in Workday is a significant plus. 
• Project management tools are highly valued.

• Advanced English.
• Knowledge of platforms and the use of AI to automate and streamline HR processes.
• Proficiency in Google Workspace (Sheets/Slides) Advance level of Excel
• Experience dealing with senior/managerial levels.

#LI-Hybrid

#LI-EE1

• Collaborate with cross-functional teams to ensure projects are delivered on time and meet quality standards.
• Demonstrate strong project management and organizational skills.
• Provide clear and proactive status updates.
• Ensure that deliverables align with client expectations.

• Exceptional communication skills.
• Experience with project management tools such as Monday or Jira.
• Thorough understanding of post-production workflows.
• Ability to excel in fast-paced environments.
   

Art Director (Focused on asset adaptation)

About the role: 

Monks is seeking a talented production designer to further their skills in digital asset production, content design, and retouching. In this senior-level role, you will join a dedicated global team in producing top-quality content for the product interfaces of one of the world’s most recognizable brands.

Responsibilities: 

• In this role, you’ll specialize in the design of static visuals for a wide variety of channels, including product interfaces, social media, and display advertising.
• You work as part of a dedicated global team of designers, illustrators, animators, editors, and art directors who produce world-class work across time zones.
• The job is about harmonizing speed, style, and scale to produce loads of good-looking assets at a steady pace. 
• Pixel perfectness is important. You safeguard quality at all times and work together with QA testers. 
• In addition to making images look so good you'll want to lick them, you make sure that designs adhere to guidelines and are consistent across ad formats, dimensions, and languages.
• You will work together directly with art directors on the client side, representing .monks from a design POV.

Please be attentive to the requirements for this role and accompany your portfolio with a short cover letter detailing why you’re the right Monk for the job.

About you: 

The essentials: 

• For this role, we’re looking for a designer with around 6 years of experience crafting digital ads and assets.

• You have solid Photoshop and Illustrator skills. Sketch or Figma skills are a bonus. 
• You need to master the art of silhouetting, and additional retouching skills are a plus.
• You know how to keep your files, layers, and folders super-organized, even if you’re a creative mess outside of Photoshop.
• You can take charge of tasks independently, collaborate with clients, and proactively lead projects.
• You can contribute to different stages of the production process; from setting styles and layouts to cutting formats and language versioning.
• Creating balanced and beautiful layouts is your second nature.
• You are always on the lookout for process efficiencies. 
• You can handle repetitive tasks and stay focused. 
• You are well-versed in English, production tricks, and cat videos.
• You are a clear communicator and are happy to work with designers from all over the world. 

-->Consider that this role focuses on adaptations and not on creativity.

#LI-Hybrid

#LI-EE1

What are we looking for?

We are seeking a highly skilled and experienced Senior DevOps/Cloud Engineer/SRE with 7+ years of experience to become an integral part of our dynamic DevOps platform team. In this role, you will be instrumental in supporting cutting-edge AI SaaS and PaaS solutions.

Please note: This position may require participation in an on-call support rotation in the future.

Requirements

Technical Skills:

• Education: A Bachelor's degree in Computer Science or a related field, or equivalent education and experience equating to the US equivalent of a bachelor’s degree.
• SDLC & CI/CD: 5+ years of experience with Software Development Lifecycle (SDLC) methodologies and CI/CD technologies, including hands-on expertise with at least two different CI/CD ecosystems. Optional: We also value experience with MLOps practices and their integration into CI/CD pipelines.
• Software Engineering: 3+ years of experience as a Software Engineer, with a preference for backend development experience. Nice to have: Experience with Temporal workflows.
• Networking & Operating Systems: Strong knowledge of networking principles and robust experience with Operating System concepts, backed by 5+ years of hands-on Linux administration.
• Cloud Platforms: 5+ years of in-depth experience with AWS (highly preferred) and/or GCP. Highly desired to have certifications in AWS or GCP.
• Infrastructure as Code (IaC): 5+ years of experience with IaC tools, primarily Terraform.
• Kubernetes: 5+ years of experience managing Kubernetes clusters, including practical experience with at least one cloud-managed service (e.g., EKS, GKE, AKS).
• Database Management: Strong experience with PostgreSQL.
• Troubleshooting: Proven ability to effectively troubleshoot issues across code, cloud infrastructure, networks, and operating systems.
• AI-Specific Technologies (Preferred): Given our focus on AI solutions, experience with MLOps, Nvidia NIM and relevant Nvidia certifications would be a significant asset.

Observability: 5+ years of experience working with observability tools, and defining

Essential Non-Technical Skills:

• Requirements Elicitation: Ability to effectively gather and understand project requirements.
• Collaboration & Resilience: A highly collaborative team player with a resilient and proactive mindset.
• Organizational & Communication Skills: Self-organized with the ability to structure discussions effectively, ensuring focus and clarity.
• Documentation: Meticulous and thorough in creating clear, comprehensive documentation.
• Problem Solving: Adept at breaking down complex problems into manageable sub-tasks and defining actionable next steps.
• Language: English proficiency is mandatory.

#LI-Remote

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Monks is seeking a Sr. Project Manager with a knack for design, animation, and video editing at scale. This person will work closely with our clients, so client-facing experience is a must.

This mid level role requires prior experience in digital advertising, transcreation, asset creation and/or integrated production, as well as an understanding of what is needed in the first place to make first-rate projects come about.

Role

• You’ll partner with one of our biggest clients to produce digital advertising assets that require our in-house teams to deliver quality x quantity.
• You are responsible for the process and completion of multiple design & animation projects simultaneously, managing the in- and output of our Design, Illustration and Animation Monks.
• A quality watchdog, you work closely together with our Program/Project Managers and production teams across several time zones to make sure pixels are pushed to perfection.
• You make sure that the work meets the client’s strategy, brand and creative goals, as well as our own quality standards.
• You help scoping and quoting projects, working with senior Monks and department leads to propose timelines and ballparks.
• As part of Monks, you are part of an international production company, with 9,000+ Monks from all production disciplines working together to craft the best of work.

Responsibilities

• A big part of your day-to-day is briefing team members on delivery objectives and keeping everyone informed on the progress of projects, and the latest office gossip.
• You make sure deadlines are met with lethal precision, and flag the ones that aren’t attainable upfront.
• You schedule, track and prioritize assignments and make sure the right resources (we mean people of course!) are available.
• You liaise between clients and teams to make sure Media.Monks nails milestone after milestone, hustling internal resources to meet external deadlines no matter what.
• You’ll be responsible for managing a team of producers and designers in your region, leading with passion and care. 

Requirements

• You have at least 2+ years of hands-on experience doing awesome work as a Producer or Project Manager in digital advertising or creative production.
• Fluent English communication is a must.
• You have a solid understanding of the creative workflow of fast-paced design and animation projects.
• You also have sufficient technical knowledge to foresee and address possible planning/production issues, translating the complexity of such projects into lucid language that clients can understand.
• We need a true-born and fun-loving team player who can successfully work across teams, time zones and technologies.
• You can collaborate comfortably with digital artisans including creatives, illustrators, designers, 2D animators, 3D animators, concept artists.
• Setting up and managing production projects between offices is no easy task and requires superb written and verbal communication skills.
• Spreadsheets are your natural habitat, project management tools your best friend (e.g., TeamGantt, 10,000ft, Basecamp, Post-it notes).
• You break the ice, instead of breaking a sweat when in front of the client and when facing crazy cases of ambiguity.
• You have the experience and tools to solve problems in your back pocket, and you're not afraid to use them as needed.

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#LI-Hybrid

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

Monks is seeking a Visual Quality Analyst (QA) to join our global quality team supporting one of the biggest clients in the world. You’ll play a key role in ensuring visual excellence across large-scale digital campaigns and assets produced by cross-functional creative and production teams.

This role requires an expert eye for design, deep knowledge of testing tools, and the ability to manage complex QA processes for high-volume, high-visibility creative output.

Role

As a Visual QA, you’ll be responsible for defining and executing testing strategies to ensure the highest level of quality across digital assets — including banners, images, and video content. You’ll collaborate closely with design, production, and engineering teams to identify visual inconsistencies, usability issues, and brand deviations before final delivery.

You’ll take ownership of your projects end-to-end: from planning and testing to bug management and post-delivery verification.

Responsibilities

• Review and test a wide range of digital assets (banners, images, videos, and more) with exceptional precision and attention to detail.
• Execute QA strategies and test plans for multiple concurrent projects, ensuring timely delivery and top-tier quality.Identify, document, and prioritize bugs using standardized tracking tools; triage issues based on severity and impact.
• Collaborate with designers, producers, and developers to resolve visual and technical issues efficiently.
• Review specifications, brand guidelines, and design documents to anticipate potential quality risks.
• Maintain fluent use of content Digital Asset Management (DAM) systems for organizing, retrieving, and tracking digital content.
• Troubleshoot issues within the DAM system and suggest process improvements.
• Create and maintain comprehensive QA documentation, test plans, and visual validation checklists.
• Support overall operational efficiency by suggesting process improvements in testing and bug management workflows.
• Work hands-on with Photoshop, Adobe Premiere, Sketch, and other creative tools to validate and analyze visual deliverables accurately.
  
  

Requirements

• 3+ years of experience in Quality Assurance or Testing, preferably within creative production, digital advertising, or post-production environments.
• Strong understanding of graphic design principles and familiarity with tools such as Adobe Creative Cloud, Media Info, Frame.io, Photoshop, Adobe Premiere, and Sketch.
• Hands-on experience with QA methodologies, testing processes, and bug tracking systems (e.g., Jira, Trello, or similar).
• Advanced attention to visual detail, with the ability to identify subtle inconsistencies across formats and platforms.
• Proven ability to create, execute, and manage QA test plans for large-scale or complex campaigns.Strong collaboration skills; able to work cross-functionally with design, production, and technology teams.
• Excellent written and verbal communication skills in English
• Proficiency in documentation creation, workflow mapping, and delivering training to larger groups.
• Highly organized, proactive, and self-sufficient — capable of owning multiple QA tracks simultaneously.
• Based in Mexico City, with availability to work from the office three days per week.

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#LI-Hybrid

• Asegurar narrativa y calidad técnica en la creación y edición de contenido audiovisual
• Adaptar formatos, entregar assets y cumplir tiempos de producción.
• Gestionar flujos de trabajo

We’re seeking a Billing Analyst to join the Corporate team. The successful candidate will assist the finance team to execute billing operations and implement scalable systems and process efficiently. The ideal candidate should be a go-getter that can hit the ground running and be able to prioritize individual and team objectives, while developing accounting and billing infrastructures.

Responsibilities will include: 

• Review contracts/IOs/SOWs to ensure appropriate approval and billing rates/rules
• Manage billing engine and verify platform accuracy to ensure timely and accurate invoicing
• Collaborate with delivery teams to resolve invoice discrepancies in a timely manner
• Reconcile COGS accrual and bills on a monthly basis
• Assist legal and sales team to assess customer credit and risk analysis
• Develop and maintain billing metrics for senior leadership
• Identify process improvements and coordinate with other departments to improve billing/accounting process efficiency
• Assist with ad hoc projects as needed

Qualifications/Background Sought:

• Ability to communicate in English (both written and spoken)
• Bachelor degree completed in accounting, finance, or related field
• 3+ years accounting experience, minimum 1 year AR/billing experience
• Excel in analytical and problem solving skills
• You are able to prioritize competing demands
• Ability to work with various computer systems and large data sets
• Ease of learning and adaptation: we have the ability to change fast
• Experience in AdTech or technology startups preferred

#LI-Remote

#LI-DC1

We’re seeking a Billing Analyst to join the Corporate team. The successful candidate will assist the finance team to execute billing operations, revenue recognition analysis, and implementation of scalable systems and processes. 

Responsibilities will include: 

• Review contracts/IOs/SOWs to ensure appropriate approval and IFRS15 requirements 
• Collaborate cross functionally with business partners for appropriate revenue scheduling
• Collaborate with delivery teams to resolve proof of delivery discrepancies in a timely manner
• Reconcile COGS accrual and bills on a monthly basis in order accurately reflect net revenue
• Develop and maintain metrics for senior leadership
• Identify process improvements and coordinate with other departments to improve billing/accounting process efficiency
• Assist with ad hoc projects as needed

Qualifications/Background Sought:

• Ability to communicate in English (both written and spoken)
• Bachelor degree completed in accounting, finance, or related field
• 3+ years accounting experience, minimum 3 years revenue/billing experience
• Excel in analytical and problem solving skills
• You are able to prioritize competing demands.
• Ability to work with various computer systems and large data sets
• Ease of learning and adaptation: we have the ability to change fast
• Experience in AdTech or technology startups preferred

#LI-Remote

#LI-DC1 

Mid Art Director (Focused on asset adaptation)

About the role: 

Monks is seeking a talented production designer to further their skills in digital asset production, content design, and retouching. In this senior-level role, you will join a dedicated global team in producing top-quality content for the product interfaces of one of the world’s most recognizable brands.

Responsibilities: 

• In this role, you’ll specialize in the design of static visuals for a wide variety of channels, including product interfaces, social media, and display advertising.
• You work as part of a dedicated global team of designers, illustrators, animators, editors, and art directors who produce world-class work across time zones.
• The job is about harmonizing speed, style, and scale to produce loads of good-looking assets at a steady pace. 
• Pixel perfectness is important. You safeguard quality at all times and work together with QA testers. 
• In addition to making images look so good you'll want to lick them, you make sure that designs adhere to guidelines and are consistent across ad formats, dimensions, and languages.
• You will work together directly with art directors on the client side, representing .monks from a design POV.

Please be attentive to the requirements for this role and accompany your portfolio with a short cover letter detailing why you’re the right Monk for the job.

About you: 

The essentials: 

• For this role, we’re looking for a designer with around 4 years of experience crafting digital ads and assets.

• You have solid Photoshop and Illustrator skills. Sketch or Figma skills are a bonus. 
• You need to master the art of silhouetting, and additional retouching skills are a plus.
• You know how to keep your files, layers, and folders super-organized, even if you’re a creative mess outside of Photoshop.
• You can take charge of tasks independently, collaborate with clients, and proactively lead projects.
• You can contribute to different stages of the production process; from setting styles and layouts to cutting formats and language versioning.
• Creating balanced and beautiful layouts is your second nature.
• You are always on the lookout for process efficiencies. 
• You can handle repetitive tasks and stay focused. 
• You are well-versed in English, production tricks, and cat videos.
• You are a clear communicator and are happy to work with designers from all over the world. 

-->Consider that this role focuses on adaptations and not on creativity.

#LI-Hybrid

#LI-EE1

• Working as part of a dedicated client team, you’ll edit and animate campaign and social content for a top-name (and top-secret) brand.
• Design and animate titles, end cards and accompanying graphics for different platforms
• Design and animate social media posts, generating original content from scratch as well as adapting or incorporating provided assets
• Work closely with art directors to concept creative solutions for clients
• Work with the creative team and production to understand project scope and objectives.
• Keeping up to date with latest design/animation techniques
• Adaptation of campaign assets - logo and artwork preparation, retouching, color grading etc.
• Light editing
• Export and deliver appropriate files to the specification given.
• General IT housekeeping of software, plugins, assets, style-guides etc.
• Compliance with guidelines, deadlines and design standards.
• Adhere to internal workflow and process
• Ability to find workflow efficiencies and optimization across the pipelines is a plus.

• Must have at least 5+ years of agency advertising experience
• Must be a bright, articulate, self-starter who can take initiative and bring new ideas to the table.
• Must be able to work closely with a team of graphic designers, editors, and art-directors.
• Expert-level proficiency in Adobe After Effects, including expression writing and template creation.
• Solid experience in Cinema 4D (or other 3D tools, with C4D preferred).
• Strong design fundamentals: typography, composition, timing, and visual storytelling.
• Ability to troubleshoot technical issues in both 2D and 3D workflows.
• Comfortable working in a macOS environment.
• Familiarity with Mac Systems
• Typography, Layout and Design skills
• Experience working within strict brand guidelines, as well as adapting campaign look & feel
• Passionate about design, and a student of social trends
• Possess a willingness to explore multiple options and adapt to stakeholder feedback
• Professional, efficient, organized, detail-oriented, have excellent follow-through, and thrive in a fast-paced environment
• Have the ability to work independently and collaboratively and to successfully manage concurrent and competing projects
• You will be expected to adhere to a high level of confidentiality

• It’s essential to have advanced English.

#LI-Hybrid

#LI-EE1

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Who You Will Be Working With

As an Lead Software Engineer at PMG, you’ll join a dynamic team that thrives on collaboration, creativity, and innovation. Our team develops Alli, a cloud-based suite of AI-powered tools that revolutionize digital marketing for some of the world’s most iconic brands. Last year, Alli powered campaigns reaching over 1 billion consumers across 80+ countries, delivering exceptional results that make a meaningful impact on our clients’ businesses.

You’ll work across one of Alli’s key pillars—Actions, Data, or Insights—collaborating with cross-functional teams to solve challenging problems and build scalable, AI-driven solutions. Your work will directly contribute to enhancing PMG’s platform, enabling brands to connect with their audiences in innovative and impactful ways.

This is a place for builders and problem-solvers who love to tackle the challenges of tomorrow. At PMG, your work won’t just live in a prototype—it will ship, making an immediate difference in the world of digital marketing.

What You’ll Be Doing

• Leading the design, development, and deployment of innovative, scalable features within the Alli suite of applications.
• Drafting and implementing architectural designs to produce reliable, complex, and highly scalable technical solutions.
• Working closely with Product Managers, Designers, and cross-functional teams to integrate AI-driven solutions that improve performance and drive business outcomes.
• Building scalable products that drive measurable results for our clients.
• Fostering a culture of collaboration and innovation by mentoring junior and mid-level engineers and promoting development best practices.
• Conducting coding, debugging, testing, and troubleshooting across the application development lifecycle.
• Conducting code reviews and providing fellow backend engineers critical feedback to ensure high-quality, maintainable code across Alli.
• Pioneering development in state-of-the-art technologies that transform the marketing technology space.

What You Will Bring

• 5+ years of backend development experience with NodeJS or Python or Go and a strong focus on building scalable, high-performance systems, or a related field, with a bachelor’s or master’s degree or equivalent experience. We are also open to Frontend specific experience.
• 3+ years working with modern backend frameworks such as ExpressJS, Django or Flask.
• Proven experience designing and integrating RESTful APIs and microservices architectures.
• Hands-on experience working across all stages of software development, including requirements, design, coding, testing, implementation, and support.
• Experience mentoring and guiding engineers to achieve technical excellence.
• Advanced skills in working with databases such as PostgreSQL, MongoDB, Redis, or MySQL, including query optimization and schema design.
• Familiarity with AI technologies like OpenAI, Bedrock, Vertex, and LangChain to explore and implement innovative backend solutions.
• Experience with version control tools like Git and CI/CD pipelines to automate testing and deployments.
• Knowledge of infrastructure-as-code tools such as Terraform or Ansible to manage infrastructure efficiently.
• Hands-on experience with containerization tools like Docker and Kubernetes for deploying and managing distributed systems.
• Strong expertise in monitoring tools such as Grafana, Prometheus, or ELK Stack for performance optimization and issue resolution.
• Strong written and verbal communication skills to collaborate effectively across cross-functional teams.
• A proactive, solution-oriented mindset with a passion for creating reliable and impactful backend systems.

Nice To Have Qualifications

• Interest or familiarity working in the Digital Marketing industry
• AWS Certifications

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Who You Will Be Working With

As the AI & Software Engineering Senior Manager, you’ll work within Alli, our proprietary digital marketing platform. This group is dedicated to building organizational tools that help orchestrate multimillion-dollar budgets and enable seamless collaboration across globally integrated teams, supporting some of the world’s most recognizable brands.

In this role, you’ll work alongside engineers, product managers, and designers who thrive on tackling challenging problems and building innovative solutions. Together, you’ll leverage AI-powered tools and cutting-edge technology to transform how digital marketing strategies are developed and executed. This team doesn’t just dream up ideas—we bring them to life, delivering real-world impact for our clients and the industry at large.

Our collaborative and fast-paced environment fosters creativity, growth, and innovation. You’ll play a critical role in defining the technical vision and roadmap, driving solutions to complex challenges like data unification, AI-driven automation, and scalable system design. This is an opportunity to lead with purpose, inspire your team, and contribute to a product that’s shaping the future of digital marketing.

What You’ll Be Doing

• Define and manage a multi-year product roadmap in collaboration with Product Managers and Designers to create transformative products.
• Drive innovative projects with a high impact on the media and advertising industry.
• Build and oversee the implementation of complex data integrations via APIs and other common methods.
• Design and manage highly scalable technical solutions, ensuring architectural excellence and cutting-edge performance.
• Conduct code reviews, mentor junior engineers, and provide constructive feedback to help grow your team’s technical expertise.
• Collaborate closely with cross-functional Data & Tech teams to integrate solutions across Alli.
• Champion agile methodologies, maintaining high team productivity and fostering a collaborative, inclusive culture.
• Work within a dynamic environment that embraces short decision-making processes and empowers innovation.

What You Will Bring

• 6+ years of hands-on experience as a software engineer working across the entire SDLC.
• 3+ years leading and managing a team of 5–10 highly skilled developers in an agile SCRUM environment.
• 2+ years working with the MERN stack (MongoDB, Express.js, React, Node.js) or a similar skill set.
• 3+ years of experience working within AWS cloud environments using ECS, Fargate, Lambdas, SQS, Postgres and other similar technologies
• Familiarity with infrastructure-as-code tools such as Terraform, Ansible, Chef, or Puppet to streamline deployments.
• Experience or interest in Generative AI, Large Language Models (LLMs), and platforms like OpenAI, Gemini, Bedrock, or LangChain.
• Experience building a team from the ground up

• Proficiency in automated testing, code reviews, clean code principles, and refactoring strategies to ensure high-quality code.
• Hands-on experience building and scaling RESTful APIs for robust and efficient systems.
• Proficiency in Docker or Kubernetes, with experience managing configurations in containerized environments.

• A commitment to curiosity and adaptability as a continual learner, staying at the forefront of media innovation while prioritizing client success with a customer-focused mindset that seeks opportunities to deliver meaningful value.

Perfil: Desarrollador Cloud

Rol: Desarrollador

Nivel: STD – SR

Experiencia

Años de experiencia:

• 3 o más años de experiencia como Desarrollador/a Cloud (Multi‑Nube) con IA/ML y DevOps.

Escolaridad

• Licenciatura o Ingeniería en:
• Sistemas
• Computación
• Matemáticas
• Física
• Carrera afín
• (O experiencia equivalente comprobable)

Modalidad y Condiciones de Trabajo

• Modalidad de trabajo: Híbrido
• Días en oficina: 2 veces por semana
• Horario: Lunes a viernes, 9:00 a.m. a 6:00 p.m.
• Ubicación: CDMX
• Dirección de sede: Polanco / Reforma

Objetivo del Puesto

Diseñar, construir y operar aplicaciones y servicios escalables en entornos multi‑nube (AWS, GCP y/o Azure), integrando desarrollo backend, prácticas DevOps/MLOps e implementación de modelos de IA/ML en entornos productivos, asegurando calidad, seguridad, observabilidad y eficiencia operativa.

Certificaciones Recomendadas

Google Cloud Platform

• Google Professional Cloud Developer
• Google Professional Cloud Architect (deseable para perfil SR)
• Google Professional Machine Learning Engineer
• Google Associate Cloud Engineer

Amazon Web Services (AWS)

• AWS Certified Developer – Associate
• AWS Certified Solutions Architect – Associate
• AWS Certified Machine Learning – Specialty (altamente alineada a IA/ML)
• AWS DevOps Engineer – Professional (deseable para perfil SR)

Microsoft Azure

• Microsoft Certified: Azure Developer Associate (AZ‑204)
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Azure DevOps Engineer Expert

Machine Learning

• Google Professional Machine Learning Engineer
• AWS Certified Machine Learning – Specialty
• Azure Data Scientist Associate
• TensorFlow Developer Certificate
• IBM AI Engineering Professional Certificate

Idioma

• Inglés técnico (deseable)

Habilidades Blandas

• Trabajo en equipo
• Autogestión
• Perfil autodidacta
• Comunicación efectiva
• Resolución de problemas
• Adaptabilidad
• Proactividad
• Pensamiento analítico

Requisitos Técnicos

Versionador e Integrador de Código

• Git
• GitHub Actions / GitLab CI
• Cloud Build / Cloud Deploy (GCP)
• CodeBuild / CodePipeline (AWS)
• Azure DevOps Pipelines

Lenguajes de Programación

• Python
• Node.js
• TypeScript (deseable)
• SQL
• YAML (pipelines / Infraestructura como Código)

Sistemas Operativos

• Linux (principal)
• Windows
• macOS

Manejadores de Bases de Datos

• Cloud SQL
• Amazon RDS
• Azure SQL
• BigQuery
• Bases de datos relacionales y analíticas
• Almacenamiento de objetos:
• Amazon S3
• Google Cloud Storage
• Azure Blob Storage

Frameworks de Desarrollo

Backend

• Express
• Fastify (Node.js)

IA / ML

• scikit-learn
• TensorFlow / Keras
• PyTorch

NLP

• spaCy
• NLTK
• Hugging Face Transformers (deseable)

IDE

• Visual Studio Code
• IDEs compatibles con Python y Node.js

Herramientas

• Docker
• Kubernetes (GKE / EKS / AKS)
• Helm
• Terraform
• MLflow / DVC
• Postman (pruebas de APIs)
• Prometheus / Grafana
• OpenTelemetry

Plataformas Cloud

• Google Cloud Platform (principal)
• Amazon Web Services (deseable)
• Microsoft Azure (deseable)

Asistentes de IA

• No especificados explícitamente
• (Uso implícito de frameworks y plataformas de IA/ML)

Conocimiento del Negocio

Marcos o Metodologías de Trabajo

• Metodología Ágil
• Scrum

Herramientas para Seguimiento y Control de Proyectos

• Gestión de backlog (herramientas ágiles no especificadas)
• Métricas ágiles:
• Velocity
• Lead Time
• Tableros de observabilidad
• Definición y seguimiento de SLO / SLI

Esquema de Trabajo

• Asignación a proyectos
• Desarrollo y operación de productos digitales
• (No esquema de fábrica de software)

Tipo de Asignación

• Proyectos
• Operación
• Soporte productivo
• Mejora continua

Tipo de Proyecto

• Ágil

Industria

• Banca / Servicios Financieros

Tecnología

• Cloud Computing
• Inteligencia Artificial / Data

About the Role:

We’re looking for someone who understands the world of beauty, influencers, and digital culture, and who wants to design the visuals that live across social media, campaigns, and online experiences.

We’re seeking a Digital Graphic Designer Contractor with a strong focus on marketing content, an excellent visual eye, and a high level of craft.

In this role, you will be responsible for developing and executing digital assets for campaigns, including website banners, email marketing, social media content, and paid media creatives. You will work closely with creative, marketing, and growth teams to create visuals that connect with our community and reflect the aesthetics and energy of the beauty world in digital spaces.

We’re looking for someone proactive, organized, and with strong visual judgment, capable of delivering high-quality work while also bringing ideas and inspiration that help elevate the creative output.

This position reports to the Art and Production Manager and can be fully remote from México.

What You’ll Be Doing:

• Design and develop digital assets for campaigns, website, email marketing, and social media.
• Create paid media creatives adapted for different formats and platforms.
• Translate creative concepts and art direction into high-quality visual executions.
• Ensure visual consistency across all digital channels.
• Collaborate with creative, marketing, and growth teams in the development of campaigns and content.
• Propose visual references, inspiration, and design ideas that help elevate the creative work.
• Adapt and optimize creatives for different formats and digital platforms.
• Stay up to date with digital design trends, social media content, and beauty visual culture.

What We Are Looking For:

• Has 3–5 years of experience in graphic design, with a strong focus on digital content.
• Has experience designing assets for social media, paid media, email marketing, and web.
• Has an excellent eye for typography, composition, aesthetics, and visual craft.
• Has a strong understanding of digital formats and best practices across platforms.
• Has experience working in digital marketing or e-commerce environments.
• Can manage multiple projects and priorities at the same time.
• Is highly organized, with strong time management and task follow-up skills.
• Has experience using project management tools such as Asana.
• Is proficient in Adobe Creative Suite and Figma.
• Has English skills to collaborate within a global team.

Bonus if You Have:

• Experience working with beauty, lifestyle, or consumer brands.
• Experience with performance marketing or conversion-focused campaigns.

What We Offer:

• Competitive salary 
• Work from home flexibility

IPSY is based in the U.S. and we partner with a local agency that assists us with employee recruiting and payroll. 

Please submit CV/Resume in English. 

If you need reasonable accommodation in the application or employment process, please contact us.

IPSY is based in the US and to ensure compliance with country specific employment laws we partner with a local agency that assists us with employee recruiting and payroll. 

#LI-CF1

#LI-Remote 

About the Role:

If you’re inspired by beauty influencers, love the kind of content that lives on social media, and enjoy designing visuals that people want to save, share, and comment on, we’d love to meet you.

We’re looking for a Junior Graphic Designer Contractor with an interest in digital design, a strong visual eye, and a desire to learn and grow within a creative team.

In this role, you’ll work on creating digital assets across different channels, from website banners and email marketing designs to social media content and digital campaign assets. You’ll collaborate with the creative and marketing teams to bring visual ideas to life and create pieces that connect with our community of beauty lovers.

This position reports to the Art and Production Manager and can be fully remote from México.

What You’ll Be Doing:

• Design website banners and digital assets aligned with campaigns and promotions.
• Create email marketing designs following brand guidelines.
• Support the development of creative assets for digital and paid media campaigns.
• Design organic social media content.
• Adapt and resize assets for different digital formats and platforms.
• Collaborate with creative, marketing, and growth teams to maintain visual consistency.
• Stay up to date with digital design trends, social media content, and beauty visual culture.

What We Are Looking For:

• 1–2 years of experience in graphic design or a related field.
• Has interest or experience in design for social media, digital campaigns, or web.
• Has a good understanding of digital formats and social media platforms.
• Has a strong eye for typography, composition, and visual aesthetics.
• Pays close attention to detail and takes pride in their craft.
• Is organized and reliable, with good time management skills.
• Is proficient in Adobe Creative Suite (Photoshop, Illustrator) and has basic knowledge of Figma.
• Is familiar with project management tools such as Asana or similar platforms.
• English language skills to collaborate within a global team.

What We Offer:

• Competitive salary 
• Work from home flexibility

IPSY is based in the U.S. and we partner with a local agency that assists us with employee recruiting and payroll. 

Please submit CV/Resume in English. 

If you need reasonable accommodation in the application or employment process, please contact us.

IPSY is based in the US and to ensure compliance with country specific employment laws we partner with a local agency that assists us with employee recruiting and payroll. 

#LI-CF1

#LI-Remote

This position is based in Mexico City.

Summary of Role:

As a Software Development Engineer III at Palmetto, you will play a key role in designing, building, and scaling critical platform services using the MERN stack (MongoDB, Express, React.js, Node.js). You’ll work hands-on across the stack, with a stronger emphasis on server-side architecture and API development, while collaborating closely with product, design, and engineering teammates.

This role is ideal for a passionate, growth-minded engineer who thrives in an Agile environment, brings ideas to the table, and has the technical depth to contribute to platform evolution and system scalability.

You’ll work alongside, not for, other team members – contributing your ideas, code, and energy to shape solutions that drive business outcomes and customer satisfaction.

Key Responsibilities:

Strategic & Tactical 

• Design and implement scalable client- and server-side solutions, with an emphasis on APIs, backend services, and database integration.
• Write high-quality, testable, and maintainable code across the full stack.
• Develop and maintain comprehensive unit, integration, and end-to-end tests.
• Diagnose and troubleshoot production issues and propose robust solutions.
• Participate in Agile ceremonies (planning, grooming, retrospectives) and contribute to meaningful story estimations.
• Engage in architectural discussions, technical design reviews, and contribute to Palmetto's engineering standards.
• Identify and advocate for opportunities to improve system performance, reliability, and developer productivity.
• Partner cross-functionally with product managers, designers, and QA to deliver well-rounded user-centric solutions.

Team & Culture

• Actively participate in peer code reviews with a focus on knowledge sharing, mentorship, and maintaining high-quality code standards.
• Collaborate openly with others to help cultivate a culture of learning, innovation, and continuous improvement.
• Demonstrate an ownership mindset by anticipating future needs and contributing to long-term technical roadmap discussions.

Minimum Qualifications 

• 5+ years of professional software engineering experience.
• Strong proficiency in JavaScript (ES6+) and understanding of the JavaScript object model.
• Proficiency with Node.js, Express, and experience designing/consuming RESTful APIs.
• Experience building and maintaining Single Page Applications (SPAs) with React.js.
• Hands-on experience working with NoSQL/document-based databases (e.g., MongoDB).
• Solid understanding of core web fundamentals (HTML, CSS, security, performance).
• Strong unit and integration testing discipline; TDD experience a plus.
• Familiarity with CI/CD pipelines, code versioning (Git), and modern development workflows.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, a continuous learner mentality, and a commitment to team success.

Preferred Qualifications 

• Experience with Fastify, NestJS or other Node.js frameworks beyond Express.
• Familiarity with server-side rendering concepts and isomorphic React applications.
• Knowledge of authentication and authorization patterns (e.g., OAuth, JWT).
• Experience with front-end build tools (Webpack, Vite, Babel, etc.).
• Exposure to containerization (Docker) and cloud platforms (AWS, GCP, Azure).
• Interest or experience in microservice architecture and event-driven systems.
• Practical knowledge of Agile methodologies, pair programming, and code review practices.
• Enthusiasm for building clean, scalable, and maintainable code.

Why Palmetto?

At Palmetto, you’ll have the opportunity to contribute meaningfully to the transition to renewable energy, grow your career alongside talented peers, and make a real impact on the products we deliver. Our engineering team is scaling rapidly, and we’re seeking strong, thoughtful builders to help shape our future.

You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you.

As the Chargeback Manager, you will be a pivotal player in our regional expansion. This is a high-impact role where you will manage a team of analysts to drive our vision of an enterprise-ready solution to fruition. You will work at the intersection of Chargebacks, Risk, Product and Sales to ensure our merchants are onboarded successfully and supported throughout their journey.

This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.

Primary Responsibilities:

• Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
• Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions.
• Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
• Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs
• Be a customer-focused advocate and maximize the value we provide.
• Display effective organization skills while managing multiple and competing priorities.
• Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details.
• Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.  
• Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership. 

Qualifications:

• 3+ years previous management experience in the chargeback management field
• A track record of leading, empowering and growing a team of chargeback professionals
• Vision to see how to scale our business
• Experience working on payments or tech-related projects
• Experience leading departmental and enterprise-wide projects
• Understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills 
• Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives
• Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment
• Highly eloquent with excellent verbal, written and interpersonal communication skills
• Proven strong leadership skills and ability to develop meaningful internal and external partnerships
• Strong understanding of ecommerce payments landscape in LATAM
• Bilingual with business proficiency in English and Spanish or Portuguese

Highly Desired:

• Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers
• Experience working on credit card chargebacks in the ecommerce or payments industries
• Experience using a variety of payment platforms or processors (Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, Rede etc.)
• Excel expert
• Familiarity with Git and Google Workspace
• Knowledge and experience using SQL and designing dashboards in Looker

#LI-Remote

Benefits in Mexico:

• Health, Dental & Vision Insurance
• Life Insurance of 24 months salary
• Annual Performance Bonus
• Christmas Bonus of 1 Month’s Salary
• Food Vouchers
• Stock Options
• Paid Parental Leave
• Flexible Work Arrangements
• Telework Stipend for Home Internet
• 12 Paid Vacation Days with 85% Vacation Premiums
• Paid Holidays
• Company Social Events
• Signifyd Swag
• Dedicated learning budget through Learnerbly
• On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.