Senior DevOps Engineer

About this role

The DevOps Engineer will work within the Platform Engineering team and help provide the infrastructure, tooling, and automation that supports Karbon’s engineering teams. This role focuses on improving deployment workflows, platform reliability, and operational visibility across our cloud platform.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

Some of your main responsibilities will include:

• Building, maintaining, and improving CI/CD pipelines and deployment workflows using GitHub Actions and Jenkins to enable reliable production releases
• Developing and maintaining Infrastructure as Code and automated provisioning using tools such as Terraform, ARM templates, CloudFormation.
• Supporting configuration management using Chef
• Supporting containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry
• Monitoring the security, performance, and availability of infrastructure and applications
• Investigating and resolving infrastructure and platform-related issues
• Working with engineering teams to deploy infrastructure changes safely and efficiently
• Contributing to disaster recovery, environment management, and operational resilience
• Assisting with cloud cost optimisation
• Delivering operational support for the platform as part of a team on-call roster rotation
• Working closely with Engineering and Product teams to implement DevOps solutions and improve developer workflows

About You

Candidates with the following characteristics and experience are encouraged to apply:

• 5+ years of experience working in DevOps, Platform Engineering, or Site Reliability Engineering
• Experience supporting Azure cloud environments
• Good understanding of DevOps practices and infrastructure fundamentals (Linux, Windows, DNS, TCP/IP, networking)
• Experience building CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Experience working with Infrastructure as Code tools such as Terraform
• Experience with Docker containerisation and cloud-native application deployments
• Experience using configuration management tools such as Chef
• Experience implementing monitoring and observability using tools such as Datadog and OpenTelemetry
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Experience working with Git-based repositories and modern development workflows
• Familiarity with high-availability systems, microservice architectures, and distributed systems
• Strong communication skills and ability to collaborate across engineering teams
• A proactive approach to problem-solving and improving platform reliability

AI is reshaping how software gets built, and at Karbon we’re fully committed. We don’t see AI as a replacement for engineers. We see it as a force multiplier that will elevate creativity, impact and capability to levels we’ve barely begun to imagine. We’re looking for developers who are confident in their fundamentals, driven to grow, and excited to harness AI to build something meaningful. If you’re energized by this future rather than cautious of it, you’ll feel right at home here.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

As a Platform Engineer on the Platform Team, you'll thrive in a diverse and dynamic environment working alongside seasoned professionals, including senior developers, tech leads, and architects. This role sits at the intersection of platform engineering and DevOps — you'll build and maintain the infrastructure, tooling, and automation that powers Karbon's engineering teams while driving continuous improvement across our cloud platform

Your primary responsibilities include hands-on development, infrastructure management, and operational excellence. You'll design and evolve shared platform capabilities that improve reliability, scalability, and developer productivity across the organisation.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

Some of your main responsibilities will include:

• Building and evolving shared platform capabilities that improve reliability, scalability, and developer productivity across teams
• Designing, building, and maintaining CI/CD pipelines and deployment workflows using GitHub Actions to enable reliable, repeatable production releases
• Developing and maintaining Infrastructure as Code using Terraform to provision and manage cloud environments at scale
• Supporting and improving containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry to ensure production visibility
• Driving cross-team platform and architectural improvements, proactively identifying and eliminating technical debt
• Investigating and resolving infrastructure and platform-related issues, contributing to operational resilience and disaster recovery
• Improving developer experience through tooling, automation, and self-service infrastructure
• Collaborating closely with engineering and product teams to implement platform solutions and streamline developer workflows
• Contributing to cloud cost optimisation and security fundamentals including identity, access management, and secrets management
• Delivering operational support for the platform as part of a team on-call roster rotation

What Sets You Apart!

• 3–5+ years of experience in software engineering, platform engineering, DevOps, or site reliability engineering
• Strong proficiency in C#, .NET, and SQL, with the ability to design scalable, maintainable systems
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Strong experience with Azure cloud platforms, including Infrastructure as Code (Terraform) and operating production systems
• Experience with Docker containerisation and cloud-native application deployments (Azure Container Apps or similar orchestration platforms)
• Deep understanding of distributed systems design, including fault tolerance, scalability, and event-driven architectures
• Solid understanding of observability and production operations, including monitoring, logging, tracing, and SLO-driven reliability (Datadog, OpenTelemetry)
• Experience improving developer experience through tooling, automation, and self-service infrastructure
• Proven experience driving cross-team platform or architectural improvements
• Understanding of cloud security fundamentals, including identity, access management, and secrets management
• Good understanding of infrastructure fundamentals (Linux, Windows, DNS, networking)
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Strong foundations in software design, clean architecture, and engineering best practices, with experience using Git in collaborative environments
• Familiarity with a range of data storage technologies (SQL, Elasticsearch, NoSQL) and their trade-offs
• Excellent communication skills and the ability to collaborate across distributed, international engineering teams
• A proactive approach to problem-solving with a self-starter mindset that adapts well to changing priorities
• Bachelor's degree in Computer Science or equivalent practical experience

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Do you crave new challenges in your work? Are you looking for a job in which every day looks different from the one before it? Is the idea of bringing the benefits of data and analytics to organizations exciting? Are you hard-wired to solve problems through creativity and deep investigation?

If you love people as much as solving problems, we want you on our team. The heart of this position is creating and communicating value in ways that businesses can actually use, and that takes several forms. Analytics Consultants partner directly with clients to prepare data, build data products, and influence analytics strategy.

We need someone with a solid technological foundation and a team-focused approach to work. The ideal fit for this role is someone built for meaningful connection who aims to empower clients with the right solutions for their needs. The ability to quickly create value through innovative solutions is key to the success of our analytics consultancy, but that’s second nature to you, isn’t it?

Please be advised that this role is required to be located in the Perth, Australia InterWorks office.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.  

Salary range commensurate with experience and qualifications: $75,000 - $120,000

What You’ll Do

• Work alongside clients to execute end-to-end projects spanning the full spectrum of analytics, from data preparation to the boardroom’s forecast analysis.
• Bridge the gap between business and IT and empower clients to make well-informed, data-driven decisions.
• Support clients directly through clear communication and consistent delivery of compelling solutions that exceed expectations.
• Adapt to change quickly as agile development methodologies run throughout our engagements.

What You’ll Need

• Excellent verbal and written communication skills
• Passion for interacting with people
• Passion for data visualization and data storytelling
• Problem-solving skills – technical and non-technical
• Ability to apply structure to ambiguous requests
• Easily adaptable and flexible to changing situations
• BI Software experience (Tableau, Power BI, Sigma)
• SQL and data warehouse (Snowflake, SQL Server, Redshift)
• Deep knowledge of data visualization best practices
• 1-3 years of professional experience 

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

As a Platform Engineer on the Platform Team, you'll thrive in a diverse and dynamic environment working alongside seasoned professionals, including senior developers, tech leads, and architects. This role sits at the intersection of platform engineering and DevOps — you'll build and maintain the infrastructure, tooling, and automation that powers Karbon's engineering teams while driving continuous improvement across our cloud platform

Your primary responsibilities include hands-on development, infrastructure management, and operational excellence. You'll design and evolve shared platform capabilities that improve reliability, scalability, and developer productivity across the organisation.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

Some of your main responsibilities will include:

• Building and evolving shared platform capabilities that improve reliability, scalability, and developer productivity across teams
• Designing, building, and maintaining CI/CD pipelines and deployment workflows using GitHub Actions to enable reliable, repeatable production releases
• Developing and maintaining Infrastructure as Code using Terraform to provision and manage cloud environments at scale
• Supporting and improving containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry to ensure production visibility
• Driving cross-team platform and architectural improvements, proactively identifying and eliminating technical debt
• Investigating and resolving infrastructure and platform-related issues, contributing to operational resilience and disaster recovery
• Improving developer experience through tooling, automation, and self-service infrastructure
• Collaborating closely with engineering and product teams to implement platform solutions and streamline developer workflows
• Contributing to cloud cost optimisation and security fundamentals including identity, access management, and secrets management
• Delivering operational support for the platform as part of a team on-call roster rotation

What Sets You Apart!

• 3–5+ years of experience in software engineering, platform engineering, DevOps, or site reliability engineering
• Strong proficiency in C#, .NET, and SQL, with the ability to design scalable, maintainable systems
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Strong experience with Azure cloud platforms, including Infrastructure as Code (Terraform) and operating production systems
• Experience with Docker containerisation and cloud-native application deployments (Azure Container Apps or similar orchestration platforms)
• Deep understanding of distributed systems design, including fault tolerance, scalability, and event-driven architectures
• Solid understanding of observability and production operations, including monitoring, logging, tracing, and SLO-driven reliability (Datadog, OpenTelemetry)
• Experience improving developer experience through tooling, automation, and self-service infrastructure
• Proven experience driving cross-team platform or architectural improvements
• Understanding of cloud security fundamentals, including identity, access management, and secrets management
• Good understanding of infrastructure fundamentals (Linux, Windows, DNS, networking)
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Strong foundations in software design, clean architecture, and engineering best practices, with experience using Git in collaborative environments
• Familiarity with a range of data storage technologies (SQL, Elasticsearch, NoSQL) and their trade-offs
• Excellent communication skills and the ability to collaborate across distributed, international engineering teams
• A proactive approach to problem-solving with a self-starter mindset that adapts well to changing priorities
• Bachelor's degree in Computer Science or equivalent practical experience

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Position Purpose: To be part of an existing team to create, maintain, support and improve upon existing internal production applications to speed up delivery of products to our customers. This will also include the implementation of new business rules and functionality the business deems required.

Key Responsibilities: 

• Develop technical solutions that help achieve business and customer goals. Be able to provide clear feedback to technical and project teams upon encountering technological limitations.
• Be part of the ongoing development and support of any new solutions, as well as existing legacy production processing systems to agreed estimates and schedules.
• A demonstrated focus on continuous improvement and process optimisation of new and existing systems.
• Work with project management to assist in work breakdowns and estimates as required.
• Ensure documentation is created and maintained with a view to enabling ongoing development support (and where possible improvement) as well as handing over ongoing processing to the existing production team.
• Ensure ongoing code quality, data quality checking, error reporting and correction occurs.

Essential Subject Skills and Experience:

• 2+ years of E2E In-depth Databricks experience on a real project(s) that have gone to production
• Databricks Genie, AI/BI Dashboards and Analytics reporting.
• Databricks pipelines, warehouse, jobs.
• Databricks Platform set up and admin, cost reduction.
• Databricks ELT, CDC, Streaming - general ETL and ELT and ETL/ELT scaling. Databricks Ingestion tools, e.g., SQL Server Connect
• Development of Databricks applications, ‘App’ and ‘One’ experience.
• Strong experience with Delta Lake, Lakehouse and Medallion architectures, Data architecture
• Meta data catalogs and data governance - Databricks Unity catalog.
• Strong data modelling/data expertise.
• Understanding of AI and Ml.
• General computing experience, AWS, S3, CI/CD, Git, SDLCs, Agile/Iterative.
• Excellent communication and time management skills
• Strong analytical and problem-solving skills
• Be flexible/adaptable and can embrace change

Desirable Skills and Experience:

• DB/Spark performance and optimization.
• Strong Apache Spark and pyspark - created Spark clusters, Spark (and Kafka) Streaming, Data pipelines/orchestration.
• Strong Python and Dash development experience.
• Advance SQL, with materialized views, Common Table Expressions.
• Statistics, Machine Learning, data mining, Experimental design.
• MLFlow, AI training/testing/evaluation and its orchestration.
• GenAI, LLMs, Prompt Engineering, RAG, Fine Tuning, Agents.
• AI ways of working, e.g. CRISP-DM, TDSP etc.

Do you crave new challenges in your work? Are you looking for a job in which every day looks different from the one before it? Is the idea of bringing the benefits of data and analytics to organizations exciting? Are you hard-wired to solve problems through creativity and deep investigation?

If you love people as much as solving problems, we want you on our team. The heart of this position is creating and communicating value in ways that businesses can actually use, and that takes several forms. Analytics Consultants partner directly with clients to prepare data, build data products, and influence analytics strategy.

We need someone with a solid technological foundation and a team-focused approach to work. The ideal fit for this role is someone built for meaningful connection who aims to empower clients with the right solutions for their needs. The ability to quickly create value through innovative solutions is key to the success of our analytics consultancy, but that’s second nature to you, isn’t it?

Please be advised that this role is required to be located in the Sydney, Australia InterWorks office.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.  

Salary range commensurate with experience and qualifications: $75,000 - $120,000

What You’ll Do

• Work alongside clients to execute end-to-end projects spanning the full spectrum of analytics, from data preparation to the boardroom’s forecast analysis.
• Bridge the gap between business and IT and empower clients to make well-informed, data-driven decisions.
• Support clients directly through clear communication and consistent delivery of compelling solutions that exceed expectations.
• Adapt to change quickly as agile development methodologies run throughout our engagements.

What You’ll Need

• Excellent verbal and written communication skills
• Passion for interacting with people
• Passion for data visualization and data storytelling
• Problem-solving skills – technical and non-technical
• Ability to apply structure to ambiguous requests
• Easily adaptable and flexible to changing situations
• BI Software experience (Tableau, Power BI, Sigma)
• SQL and data warehouse (Snowflake, SQL Server, Redshift)
• Deep knowledge of data visualization best practices
• 1-3 years of professional experience 

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you crave new challenges in your work? Are you looking for a job in which every day looks different from the one before it? Is the idea of bringing the benefits of data and analytics to organizations exciting? Are you hard-wired to solve problems through creativity and deep investigation?

If you love people as much as solving problems, we want you on our team. The heart of this position is creating and communicating value in ways that businesses can actually use, and that takes several forms. Analytics Consultants partner directly with clients to prepare data, build data products, and influence analytics strategy.

We need someone with a solid technological foundation and a team-focused approach to work. The ideal fit for this role is someone built for meaningful connection who aims to empower clients with the right solutions for their needs. The ability to quickly create value through innovative solutions is key to the success of our analytics consultancy, but that’s second nature to you, isn’t it?

Please be advised that this role is required to be located in the Melbourne, Australia InterWorks office.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.  

Salary range commensurate with experience and qualifications: $75,000 - $120,000

What You’ll Do

• Work alongside clients to execute end-to-end projects spanning the full spectrum of analytics, from data preparation to the boardroom’s forecast analysis.
• Bridge the gap between business and IT and empower clients to make well-informed, data-driven decisions.
• Support clients directly through clear communication and consistent delivery of compelling solutions that exceed expectations.
• Adapt to change quickly as agile development methodologies run throughout our engagements.

What You’ll Need

• Excellent verbal and written communication skills
• Passion for interacting with people
• Passion for data visualization and data storytelling
• Problem-solving skills – technical and non-technical
• Ability to apply structure to ambiguous requests
• Easily adaptable and flexible to changing situations
• BI Software experience (Tableau, Power BI, Sigma)
• SQL and data warehouse (Snowflake, SQL Server, Redshift)
• Deep knowledge of data visualization best practices
• 1-3 years of professional experience 

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you want a job that looks different every day? Have you got an unquenchable passion for data and problem solving? Are you ready to jump into a work environment where you'll collaborate with some of the sharpest minds in the industry? We've got a career you'll enjoy.

At InterWorks, we like our work with a hefty side of play. Our team of high achievers is looking for an eager learner who doesn't shy away from hard work. We need someone whose overall data and programming savvy outweighs niche experience with a particular database platform. Whether you've worked primarily in SQL Server, Postgres, or a more modern cloud-based warehouse, all we really care about is that you have a strong understanding of building data pipelines and are ready to keep learning, every single day.

Please be advised that this role is required to be located in the InterWorks Sydney office in Sydney, NSW.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.

Salary range commensurate with experience and qualifications:  $130,000-$150,000 AUD

What You’ll Do

• Tackle diverse projects ranging in duration from a few days to a few months, for clients ranging from local Perth businesses to global enterprises and ASX-listed companies
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data
• Collaborate closely with users to understand their unique needs and support them with the best solutions
• Solve data-acquisition, integration, and management problems
• Create ETL processes based on client needs while managing client expectations

What You’ll Need

Must-Haves

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modelling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to translate business problems into practical data solutions and work effectively with non-technical stakeholders
• A genuine thirst to learn
• Adaptability and flexibility in changing situations
• 3+ years in a similar role

What We’d Like You to Have

• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Familiarity with tools such as Informatica (IDMC), Matillion, Fivetran, or dbt
• Experience with cloud platforms such as Snowflake, Databricks, Amazon Redshift, Google BigQuery, or Azure Synapse

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you want a job that looks different every day? Have you got an unquenchable passion for data and problem solving? Are you ready to jump into a work environment where you'll collaborate with some of the sharpest minds in the industry? We've got a career you'll enjoy.

At InterWorks, we like our work with a hefty side of play. Our team of high achievers is looking for an eager learner who doesn't shy away from hard work. We need someone whose overall data and programming savvy outweighs niche experience with a particular database platform. Whether you've worked primarily in SQL Server, Postgres, or a more modern cloud-based warehouse, all we really care about is that you have a strong understanding of building data pipelines and are ready to keep learning, every single day.

Please be advised that this role is required to be located in the InterWorks Melbourne office in Melbourne, VIC.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.

Salary range commensurate with experience and qualifications:  $130,000-$150,000 AUD

What You’ll Do

• Tackle diverse projects ranging in duration from a few days to a few months, for clients ranging from local Perth businesses to global enterprises and ASX-listed companies
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data
• Collaborate closely with users to understand their unique needs and support them with the best solutions
• Solve data-acquisition, integration, and management problems
• Create ETL processes based on client needs while managing client expectations

What You’ll Need

Must-Haves

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modelling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to translate business problems into practical data solutions and work effectively with non-technical stakeholders
• A genuine thirst to learn
• Adaptability and flexibility in changing situations
• 3+ years in a similar role

What We’d Like You to Have

• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Familiarity with tools such as Informatica (IDMC), Matillion, Fivetran, or dbt
• Experience with cloud platforms such as Snowflake, Databricks, Amazon Redshift, Google BigQuery, or Azure Synapse

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you want a job that looks different every day? Have you got an unquenchable passion for data and problem solving? Are you ready to jump into a work environment where you'll collaborate with some of the sharpest minds in the industry? We've got a career you'll enjoy.

At InterWorks, we like our work with a hefty side of play. Our team of high achievers is looking for an eager learner who doesn't shy away from hard work. We need someone whose overall data and programming savvy outweighs niche experience with a particular database platform. Whether you've worked primarily in SQL Server, Postgres, or a more modern cloud-based warehouse, all we really care about is that you have a strong understanding of building data pipelines and are ready to keep learning, every single day.

Please be advised that this role is required to be located in the InterWorks Perth office in Perth, WA.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.

Salary range commensurate with experience and qualifications:  $130,000-$150,000 AUD

What You’ll Do

• Tackle diverse projects ranging in duration from a few days to a few months, for clients ranging from local Perth businesses to global enterprises and ASX-listed companies
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data
• Collaborate closely with users to understand their unique needs and support them with the best solutions
• Solve data-acquisition, integration, and management problems
• Create ETL processes based on client needs while managing client expectations

What You’ll Need

Must-Haves

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modelling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to translate business problems into practical data solutions and work effectively with non-technical stakeholders
• A genuine thirst to learn
• Adaptability and flexibility in changing situations
• 3+ years in a similar role

What We’d Like You to Have

• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Familiarity with tools such as Informatica (IDMC), Matillion, Fivetran, or dbt
• Experience with cloud platforms such as Snowflake, Databricks, Amazon Redshift, Google BigQuery, or Azure Synapse

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.

You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.

What You’ll Do
Location: Melbourne, Australia (On-site minimum 3 days per week)
Travel Expectations: 20%
Reports to: Service Delivery Manager, Australia & New Zealand

• Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
• Serve as the primary technical liaison between Axon and the customers.
• Participate in operational and technical meetings, ensuring effective communication and collaboration.
• Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team.
• Provide field support, including setup and configuration of Axon hardware such as TASER and BWC docking stations.
• Assist the customer in inventory management of Axon devices
• Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary.
• Ensure Service Level Requirements (SLRs) and contractual obligations are met.
• Assist the Program Manager customer and/or professional services team by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption.
• Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records.
• Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.).
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMA’s.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension.

What You Bring

• Australian Citizenship (required for working with sensitive government data; must pass security clearance).
• 5+ years of IT experience in a support or deployment role.
• Experience working with law enforcement and/or government entities.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight.
• Robust IT background, with expertise in:
• Software image creation and maintenance.
• Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
• Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID).
• Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls).
• API integrations and SAAS applications.
• Solid ability to tailor technical discussions to varied audiences.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role!

You'll own and drive the quality engineering strategy across the Karbon application, leading the transformation from a QA gatekeeping model to a developer-led quality culture where squads ship confidently without dedicated QA gatekeepers. This role sits at the intersection of technology, people, and process — building the foundations that enable every engineer to own quality.

We're in a significant transition. Our test automation stack needs uplift, our quality team needs strong technical leadership, and our developers need better tools and enablement to embed quality into their daily workflow. You'll lead this transformation end-to-end.

AI is central to how we want to work. We expect this role to actively embrace and champion AI tooling as a force multiplier for quality engineering — from AI-assisted test generation and intelligent data provisioning to AI-powered defect detection and code quality analysis. You'll set the standard for how AI is integrated into quality workflows and coach the wider engineering organisation to do the same.

What You'll Own

Strategy & Vision

• Owning and driving the Karbon Quality Engineering Strategy across its phased roadmap — from stabilisation through to optimisation and acceleration.
• Defining and championing architectural quality principles: fast feedback, deterministic tests, testing at the lowest viable layer, and shift-left practices.
• Establishing and tracking quality success metrics (release confidence, hotfix rates, developer satisfaction, coverage trends) with fully-automated, repeatable measurement.

People Leadership

• Leading and growing a team of 5+ quality engineers — providing coaching, mentorship, and career development while reshaping the function from inspection-focused to enablement-focused.
• Designing the QE engagement model across squads — determining where embedded QEs add value versus where squads operate independently with QE enablement support.
• Recruiting and developing developer-caliber senior quality engineers who lead by example and advocate for quality within engineering teams.

Developer Enablement & Quality Culture

• Driving a quality-first development culture — making it easier for developers to write, run, and trust tests by improving frameworks, documentation, tooling, and developer experience across all test layers.
• Championing the rebalancing of the test pyramid — shifting coverage down from E2E UI tests to unit, component, and integration layers where feedback is faster and more reliable.
• Leading collaborative quality practices (mob testing, testing parties, three-amigos sessions) and running the QE guild to ensure best practices are documented in-repo as living markdown.

Technical Leadership & AI

• Evaluating and making strategic tooling decisions (e.g. Cypress vs Playwright, Bruno vs .NET-based API testing) and defining the quality engineering approach for the Argo microservices migration.
• Driving improvements to CI/CD test execution — faster feedback loops, tests running on PRs, and reduced pipeline runtimes.
• Actively leveraging AI tools to accelerate quality engineering outcomes — including AI-assisted test generation, intelligent test data provisioning, automated quality analysis, and AI-powered code review.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

What Sets You Apart (Must-Haves)

• Significant professional experience in quality engineering or software engineering, with a track record of building and leading quality functions in complex, enterprise-scale environments.
• Proven people leadership experience managing and growing teams of 5+ quality engineers or SDETs.
• Deep expertise in test automation strategy and implementation across multiple layers: unit, integration, API, and E2E UI testing, with hands-on experience in modern frameworks (Cypress, Playwright, or similar).
• Experience driving the transition from QA-as-gatekeeper to developer-owned quality models, with a developer advocate mindset — you see your role as making every engineer more effective at quality.
• Demonstrated enthusiasm for AI-assisted development and quality engineering. You actively use AI tools in your workflow and can articulate how AI enhances testing, code quality, and engineering productivity.
• Experience defining quality metrics and dashboards that drive engineering decision-making, with strong understanding of CI/CD pipelines (GitHub Actions preferred) and test execution optimisation.
• Excellent communication skills with the ability to influence and align stakeholders across a globally distributed engineering organisation.

Nice to Have

• Experience with .NET/C# ecosystems and testing patterns within layered or service-oriented architectures.
• Familiarity with Microsoft Azure and observability tools such as Datadog or Application Insights.
• Experience in environments transitioning from monolithic to microservices architectures.
• Experience with frontend testing frameworks in Ember or React ecosystems.
• Background as a Senior+ individual contributor before moving into leadership.

Ideal for quality engineering leaders who thrive in transformation environments, enjoy complex domain systems, and are energised by building quality culture and capability from the ground up.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Datadog — metrics, logging, alerting, and dashboards.
• Test Automation: Cypress (E2E UI), Bruno (API), C# .NET integration tests, with an evolving strategy across all layers.

Our architecture continues to evolve as we scale — event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Noy Toy Problems - This role suits engineers who enjoy problems shaped by the real world.  You’ll work on high-impact capabilities. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want to Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn't happy by accident. Customer obsession isn't a value on a wall here, it's embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

As a Platform Tech Lead at ROLLER, you will play a key role in guiding engineers within our Platform squad, partnering closely with the Product Manager and Designer as part of the Product Trio to deliver high-quality, scalable platform capabilities that enable engineers across the company.

In this role, you will combine strong technical leadership with hands-on engineering, contributing directly to the codebase while helping shape the technical direction of the platform. The Platform team focuses on building the foundations that empower product teams, improve developer velocity, and unlock impact across the entire engineering organisation. This includes driving modern engineering practices and exploring opportunities to leverage AI and automation to enhance how we build and operate software.

You’ll support and mentor engineers on your team, fostering strong engineering practices while ensuring we deliver reliable, scalable systems. This role is ideal for an experienced engineer who enjoys solving complex technical problems, enabling other engineers to move faster, and raising the bar for engineering excellence.

Like all engineering roles at ROLLER, this position follows a hybrid work model: 3 days per week in our office located South Melbourne office, with the flexibility to work remotely for the remainder of the week. Many of our engineers also choose to spend additional time in the office to collaborate and connect with the team in person.

What You'll Do

• Lead and Coach: Provide day-to-day leadership, mentorship, and technical guidance to the engineers in your squad, ensuring they grow and succeed in their roles.
• Own Squad Delivery: Collaborate within the Trio to prioritise work, manage technical scope, and ensure timely, high-quality delivery of product outcomes.
• Be Hands-On: Actively contribute to the codebase, designing, building, reviewing, and deploying features, primarily using C#, T-SQL/SQL Server, and AWS.
• Champion Engineering Excellence: Promote engineering best practices, including test-driven development, CI/CD, and system observability.
• Foster Collaboration: Work closely with cross-functional teams, including Design, Product, and other squads, to deliver customer-focused solutions.

About You

• 5+ years of experience as a software engineer, including time spent in a leadership or mentorship capacity.
• Strong experience with C# .NET / Web API, SQL Server, and T-SQL optimisation.
• Solid understanding of modern software architecture and designing for scalability and high availability.
• Confident working with AWS services such as Lambda, API Gateway, DynamoDB, S3, and SQS.
• Comfortable managing CI/CD pipelines and promoting DevOps culture and practices.
• Experienced in leading or coaching a team in an agile environment, ideally within a Trio setup.
• You are people-focused: skilled at building rapport, giving feedback, and growing others through coaching and support.
• Passionate about quality, security, and performance in software systems.
• A clear communicator who thrives on collaboration and transparency.
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• You value continuous learning and actively encourage knowledge sharing within your team.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we’ve hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Not Toy Problems - This role suits engineers who enjoy problems shaped by the real world. You’ll deal with jurisdictional differences, evolving regulations, and subtle edge cases where precision matters. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧩 System-Level Problems That Cut Across the Platform - You’ll work on high-impact capabilities like localisation, compliance, privacy, and regulatory requirements. These problems sit at the seams of the platform and require careful design across transactions, data, documents, and customer-facing flows. It’s work that demands system-level thinking, not just clean code.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

As a vital member of our Product & Tech Team, you will utilize your expertise to work within our ecosystem of applications, services and infrastructure using a combination of C#, T-SQL and harness the multitude of services offered by AWS including Lambda, API Gateway, DynamoDB, S3, SES and SQS.

Our team is constantly evaluating new and emerging technologies to accelerate innovation and deliver exceptional experiences to our customers.

This role is based in Melbourne and offers a hybrid work approach, with 3 days per week in our South Melbourne office.

What You'll Do

You will build elegant solutions with code to solve problems primarily focused on our APIs, Payments and Integration Services, Reporting Data Platform and contribute directly to the success of our customers by:

• Designing, building and maintaining secure, scalable software
• Enhancing the platform to empower our global customer base in delivering world-class guest experiences
• Troubleshooting and debugging production issues across services and multiple levels of the stack
• Promoting quality through software craftmanship, agile best practices and continuous delivery/deployment techniques

About You

• Proficient in software engineering practices with 3+ years of experience
• Detail oriented mindset, with a passion for continuous learning & development
• Fluent with C# .Net 6+ / Web API
• Experienced with SQL Server, modern ORMS, and optimising TSQL
• Familiar with continuous delivery and automated deployments (CI/CD)
• Proficient with AWS or other cloud platforms such as Azure or Google Cloud Platform
• Knowledgable in modern, cloud-based architecture, and skilled in enhancing their speed, scalability, security, and fault tolerance
• Deep expertise in creating solutions for transactional business solutions, payment processing, big data, or high availability and performance cloud infrastructure
• Extensive experience in designing and implementing software solutions
• A self-starter who finds practical solutions to challenging problems and enjoys simplifying complexity
• Curious and thrive on being involved, with a desire to collaborate with teammates distributed across different timezones
• Passionate about learning new technologies and encouraging others to learn and share

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!