Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

About the Team

The International Analytics team is looking for a Data Scientist to guide measurement, strategy, and tactical decision-making using Advanced Analytics approaches, as we expand our logistics platform across the globe. Data Scientists at DoorDash work to uncover insights and turn them into actionable recommendations, helping drive decisions for the entire organisation. Analytics is very integral to all operational areas at DoorDash!

About the Role

Data Science at DoorDash involves diving deeper into our data to solve crucial business problems, ideate & run experiments to solve for insights gleaned from this deep dive and work with a cross-functional team to drive real-world operational change. It is NOT just about building Machine Learning models and putting them into production. This is a rare operational and actionable data-driven experience. 

We solve many exciting challenges from all three sides of our marketplace including customer acquisition and growth, fraud and support, marketing, balancing supply and demand, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos and turning them into explainable, actionable insights, are excited to build a market from 0 to 1, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you!

You're excited about this opportunity because you will…

• Be a first-class thought partner to our product, business, finance and executive teams and help them make decisions on what’s next for DoorDash
• Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
• Build full-cycle analytics experiments, reports, and dashboards using SQL, Python, R, or other scripting and statistical tools
• Identify and measure levers to help move essential metrics and make recommendations
• Produce recommendations and use statistical techniques and hypothesis testing and other experimentation techniques to validate your findings
• Provide insights to enable our cross-functional team to understand marketplace dynamics, user behaviours, and long-term trends
• Possess excellent stakeholder management skills, know how to effectively collaborate well with strategy, operations, product, finance and engineering while prioritizing competing needs

We're excited about you because you have…

• 2+ years of experience in data analytics, consulting, or related quantitative role
• The insight to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way
• Experience leading /owning strategic projects to completion with multiple cross-functional teams
• Experience working with experimentation techniques (A/B testing, Causal Inference) and interpreting hypothesis testing
• Proficiency in at least one programming language, preferably Python or R
• Very experienced with SQL queries, Basic ETL, Regression techniques 
• Proficiency in one or more analytics & visualisation tools

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetising relevant content that benefits our core audiences. We provide digital solutions that help advertisers effectively reach DoorDash audiences.

This role is responsible for driving the operations and performance of some of our newest and fastest-growing Ads & Promos offerings across Australia and New Zealand. It sits within the Global Ads & Promos team, which owns operations and performance globally, with a specific focus on the ANZ markets.

About the Role

• Own the performance of our Enterprise Ads business in Australia and New Zealand – define the strategy, execute the strategy, problem-solve, and track against revenue goals.
• Partner with Sales and Account Management teams to build goals, understand areas and opportunities for improvement, own end-to-end development and execution of improved processes, and build a path to revenue attainment.
• Drive cross-functional alignment with other market stakeholders across shared app surfaces and competing goals.
• Work cross-functionally with Product, Engineering, Data Science and other tech teams to release new features & products, monitor product adoption, and unblock obstacles and technical challenges.
• Devise the appropriate go-to-market playbooks. Enable teams through market-relevant training, product releases, sales collateral, reporting, and benchmarking.

You’re excited about this opportunity because you will…

• Own: You are not afraid to single-handedly own a revenue target, and build plans to hit business goals.
• Strategise: Define how we win, build data-driven market plans across categories and geographies, set clear targets, and align roadmaps and resourcing to drive measurable selection growth.
• Build: You like going from 0-1, and 1-10. You want to get in early, identify trends, and leverage insights to scale.
• Operate: You want to roll up your sleeves, get to the lowest level of detail, and scale.
• Collaborate: You value cross-functional partnerships, and will thrive at working across Operations, Product, Sales, Engineering, and more to deliver results.
• Enable: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.

We’re excited about you because…

• You have ~6-8 years of experience in a role in strategy & operations, business planning, consulting, program management, or product marketing (advertising experience a plus). 
• You're entrepreneurial. You have experience standing up new initiatives, pressure-testing them in the market, and translating early traction into scalable playbooks or systems. You have a bias for action and are able to build things from the ground up.
• You’re a data-driven problem solver who is fluent in Excel/Google Sheets (SQL experience is a plus).
• You have a proven track record of leading projects, working cross-functionally, and delivering on goals in a complex, fast-moving environment. As such you thrive while wearing multiple hats and working across people, projects and workstreams.
• You’re eager to dive into difficult problems without a playbook, diagnose root causes, and devise an action plan.

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. 

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.

About The Role

The Strategy & Operations Senior Associate role is for self-motivated, ownership-minded individuals who thrive on solving complex problems using both data and empathy, collaborate across the organisation, and execute to bring strategies to life. 

You will report to the Strategy & Operations Manager, within one our Strategy & Operations teams, which include Merchant, Dasher and Consumer. This is a hybrid role with 3 days spent in-office (Sydney / Melbourne).

You're excited about this opportunity because you will…

• Curious Mind - You have a curious mind for seeking out problems and thrive on solving complex problems.  You love to learn how things work and how to make them work more efficiently.  In this role you will unpack ambiguous problems and discover new ways to improve the DoorDash business.
• Own & build - You will be responsible for a key component of the customer experience, whether that experience is for customers that order on DoorDash, Dashers who earn and deliver or Merchants who sell through DoorDash. You will own an integral part of the experience for that customer type.  One example in the customer team could include being  responsible for developing and executing the overall operational strategy for DoorDash homepage, where you will focus on increasing customer conversion through improving in-app merchandising and customer experience
• Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
• Influence – Work cross-functionally with our Australia and International teams, such as Strategy & Operations, Marketing, Sales, Product, and Engineering
• Grow professionally - there is room for professional development and to own additional scope and special projects related to consumer and marketplace side of the business  

We're excited about you because…

• You have 4+ years experience - in operations / project management / strategy consulting / product / technology / 
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience  
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement 
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. 

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.

About The Role

As a Senior Associate on DoorDash's Merchant Strategy & Operations team, you will sit within the GTM pod and drive impact by growing our merchant selection through non-sales acquisition channels. You will own the strategy and execution for scalable, product-led and marketing-driven pathways that bring new merchants onto DoorDash — including self-serve sign-up flows, inbound funnels, referral programs, partnerships, and lifecycle campaigns. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

In this role, you will identify where selection gaps exist, develop hypotheses for how to close them without relying on outbound sales, and build repeatable, data-driven motions that convert prospective merchants at scale. You'll get to the lowest level of detail by analyzing funnel performance, market and competitive data, and merchant behavior to continuously improve conversion and onboarding outcomes. You'll partner closely with Product, B2B Marketing, Analytics, Sales, and Operations teams to bring your ideas to life, and you'll test and refine your approaches in-market to develop best-in-world solutions.

You're excited about this opportunity because you will…

• Own the end-to-end strategy for acquiring new merchants through non-sales channels — from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions
• Use data-driven decision-making to run and scale experiments on self-serve sign-up flows, inbound conversion funnels, referral and partnership programs, and targeted lifecycle campaigns
• Identify and prioritize the highest-impact market opportunities by analyzing competitive landscape, consumer demand signals, and selection gaps
• Build and optimize the non-sales acquisition funnel — measuring and improving every step from awareness through signed agreement to first successful delivery
• Bring your ideas to life with a broad team including Product, Analytics, B2B Marketing, Operations, Sales, and Support
• Operate at the lowest level of detail to understand what drives a merchant's decision to join DoorDash organically and translate those insights into scalable programs
• Create step-change improvement in acquisition velocity and cost-efficiency by developing repeatable, product-led growth motions

We're excited about you because…

• You have 3+ years experience - in operations / project management / strategy consulting / product / technology / 
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience 
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

At DoorDash, the Data Science and Analytics team uncovers insights and translates them into actionable recommendations that drive decisions across the organisation. Analytics is integral to all areas of DoorDash, and this role sits within the global team with a specific focus on the ANZ markets.

About the Role

The Data Science and Analytics team is looking for a Marketing Analytics Manager to guide measurement, strategy, and decision-making across our Australia and New Zealand marketing efforts. You will take strong ownership of projects and drive them to completion, collaborating with a range of cross-functional teams.

Some of the impactful projects you will work on include:

• Deep diving into results from digital A/B tests to generate insights that improve marketing performance
• Analysing campaign results and presenting insights to leadership
• Exploring our customer base to identify target segments and optimise marketing strategies
• Scaling measurement and reporting solutions to set us up for future success.

You're excited about this opportunity because you will…

• Be a trusted thought partner to our Marketing, Finance, and Executive teams, helping shape decisions on ‘what’s next’ for DoorDash
• Design and analyse experiments to measure the ROI of our digital marketing spend and develop actionable recommendations
• Generate insights on customer segments and our most valuable consumers to identify opportunities to improve marketing performance
• Work with agencies and third-party vendors to develop and implement measurement solutions
• Contribute to global reporting on the impact of brand marketing campaigns to inform channel investment decisions
• Leverage AI to develop tools and workflows that enable marketing stakeholders to self-serve and democratise insights.

We're excited about you because you have…

• Degree in a quantitative field (e.g. Economics, Statistics, Mathematics) and 7+ years of industry experience in a quantitative analysis role
• Experience in marketing science or analytics is strongly preferred
• Ability to communicate clearly and effectively with cross-functional partners of varying technical levels and drive impact
• Entrepreneurial mindset with a demonstrated ability to own projects from start to completion in a fast-paced environment
• Excellent communication skills and proven experience working with cross-functional stakeholders
• Ability to use back-of-the-envelope modelling and thought experiments to guide decision-making in highly uncertain environments
• Strong attention to detail, with the ability to think deeply about analytics and measurement problems to derive actionable insights
• Familiarity with multivariate regression
• Experience with experimentation techniques (A/B testing, causal inference) and interpreting hypothesis testing
• Proficiency in at least one programming language (preferably Python; R or another language is also acceptable)
• Strong experience with SQL and basic ETL processes
• Proficiency in one or more analytics and visualisation tools.

About the Team

New Verticals is a lean organisation at DoorDash, building the future of local commerce by bringing new ways to delight our customers to market - beyond restaurants. We are looking for top talent to play a pivotal role in growing our International New Verticals business! We are looking for someone who is excited about joining a fast-paced environment and driving our next wave of growth. 

About the Role

As an Senior Associate on the ANZ International New Verticals Strategy & Operations team, you will own growth for a portion of our New Verticals businesses in Australia. You will lead short term execution and long term strategy, grow our topline volume, ideate on our promotion strategy, and lead our go-to-market for new merchants, as well as so much more. You will work cross-functionally with marketing, account managers, analytics, and finance. This role is a mix of strategy & operations, cross-functional collaboration and individual execution. 

You will report into the Senior Manager, New Verticals - International Growth.

You’re excited about this opportunity because you will…

• Strategise. From first principles, you’ll develop and execute strategies as part of our strategy & operations approach to best serve customers and help merchant partners grow their businesses
• Analyse. You’ll analyze the customer and use that data to inform strategy. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. 
• Experiment. You’ll validate potential new business strategies through rigorous testing you run.  You’ll ensure we can derive measurable and actionable insights from our key initiatives and share those learnings with the broader team. 
• Build. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. 

We’re excited about you because…

• You have 3+ years experience in strategy consulting, strategy and operations, retail, or fast-moving technology companies
• You are a self-starter – You have a bias for action and thrive in a fast-paced, evolving environment.
• You are a problem solver – You have a talent for synthesising complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
• Proven analytical skills – You have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, and conduct deep-dive analyses into specific issues to bottom out root cause analysis
• You work to get 1% better every day – You're always looking for opportunities to better your work product and own the outcome, both the good and the bad

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

Senior DevOps Engineer

About this role

The DevOps Engineer will work within the Platform Engineering team and help provide the infrastructure, tooling, and automation that supports Karbon’s engineering teams. This role focuses on improving deployment workflows, platform reliability, and operational visibility across our cloud platform.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

Some of your main responsibilities will include:

• Building, maintaining, and improving CI/CD pipelines and deployment workflows using GitHub Actions and Jenkins to enable reliable production releases
• Developing and maintaining Infrastructure as Code and automated provisioning using tools such as Terraform, ARM templates, CloudFormation.
• Supporting configuration management using Chef
• Supporting containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry
• Monitoring the security, performance, and availability of infrastructure and applications
• Investigating and resolving infrastructure and platform-related issues
• Working with engineering teams to deploy infrastructure changes safely and efficiently
• Contributing to disaster recovery, environment management, and operational resilience
• Assisting with cloud cost optimisation
• Delivering operational support for the platform as part of a team on-call roster rotation
• Working closely with Engineering and Product teams to implement DevOps solutions and improve developer workflows

About You

Candidates with the following characteristics and experience are encouraged to apply:

• 5+ years of experience working in DevOps, Platform Engineering, or Site Reliability Engineering
• Experience supporting Azure cloud environments
• Good understanding of DevOps practices and infrastructure fundamentals (Linux, Windows, DNS, TCP/IP, networking)
• Experience building CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Experience working with Infrastructure as Code tools such as Terraform
• Experience with Docker containerisation and cloud-native application deployments
• Experience using configuration management tools such as Chef
• Experience implementing monitoring and observability using tools such as Datadog and OpenTelemetry
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Experience working with Git-based repositories and modern development workflows
• Familiarity with high-availability systems, microservice architectures, and distributed systems
• Strong communication skills and ability to collaborate across engineering teams
• A proactive approach to problem-solving and improving platform reliability

AI is reshaping how software gets built, and at Karbon we’re fully committed. We don’t see AI as a replacement for engineers. We see it as a force multiplier that will elevate creativity, impact and capability to levels we’ve barely begun to imagine. We’re looking for developers who are confident in their fundamentals, driven to grow, and excited to harness AI to build something meaningful. If you’re energized by this future rather than cautious of it, you’ll feel right at home here.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Harbor is seeking a Technical Consultant to join our Australian team within our Enterprise Solutions practice group. The Technical Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks.  The Technical Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones.  Providing an excellent customer experience is an integral part of this role.   This is a remote based position with the potential to be hybrid in Australia. 

Job Duties and Responsibilities: 

• Perform updates for the Elite 3E platform  
• Provide technical consulting around various platforms 
• Assist with support across various platforms 
• Provide application guidance to clients and collaborate with users to achieve their business needs. 
• Analyse and resolve complex application and data integrity issues. 
• Document processes and procedures as required by clients. 
• Prepare test cases and perform QA testing on application enhancements. 
• Stay current with application releases. 
• Requirement for on-site visits should the need arise. 
• Provide mentorship and guidance to more junior team members. 
• Contribute to the work of the wider team, including: 
• Serve as a point of contact for clients, addressing concerns, and resolving issues. 
• Build trusted relationships with clients to effectively support long term service and growth. 
• Ensure that services are delivered and client cases are updated in according to service level agreements (SLAs).  
• Contribute to team Knowledge Base. 
• Provide best practices guidance and solutions based on business needs. 
• Work with cross-functional teams to delegate work as needed. 

Experience, Education and Qualifications: 

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education. 
• 3+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services. 
• 3+ years of experience in a customer-facing role. 
• Preferred experience in Elite 3E, Intapp, iManage, Aderant and NetDocuments and/or experience in a law firm or legal services environment. 
• Preferred knowledge of SQL and Windows Operating System. 
• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence. 
• Strong analytical and problem-solving skills. 
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff. 
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities. 
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients. 
• Flexibility to adapt to change and to learn and develop new skillsets as required. 

About the Role:

We are building a new team of Strategic Event Operations Managers to lead the design and execution of our most complex and high-impact events globally. These are not standard events. They involve large partners, new formats, and operational challenges that often require building solutions from scratch.

In this role, you will work from early-stage definition to final execution, owning the full operational strategy of each project. You will not just execute — you will define how the event should be operated. This is a highly autonomous role for individuals who thrive in ambiguity, take ownership, and are comfortable building structure where none exists.

Key Responsibilities

1. End-to-End Ownership of Complex Events

• Lead the operational strategy of large-scale, high-complexity events
• Own projects from early planning stages through execution
• Ensure delivery meets both partner expectations and internal standards

2. Operational Strategy & Design (0→1)

• Translate partner needs into scalable operational models
• Design processes, workflows, and tools from scratch when needed
• Define how the event should be run — not just how to execute it

3. Problem Solving in Ambiguous Environments

• Break down complex, undefined problems into actionable plans
• Anticipate operational risks and design mitigation strategies
• Make decisions with incomplete information

4. Cross-functional Leadership

• Work closely with Sales, Originals, Product, and local Operations teams
• Align multiple stakeholders around a clear execution plan
• Act as the main operational point of contact for key partners

5. Execution Oversight

• Ensure that designed solutions are effectively implemented on the ground
• Support local teams in executing complex setups
• Step in when needed to unblock critical issues

What Success Looks Like:

• Complex events are delivered without relying on existing playbooks
• New operational models are designed, tested, and reused
• Partners see Fever as a strategic operator, not just an executor
• Ambiguity is reduced through clear structure and decision-making
• Projects move forward without constant supervision or escalation

About You:

Experience

• 2–5 years of experience in:
• Top-tier consulting (MBB or similar), OR
• Strategy & Operations roles in high-growth companies 
• Proven experience solving complex, ambiguous problems
• Experience leading projects end-to-end

Skills & Mindset

• Structured problem solver: you break down complexity into clear actions
• Builder mentality: you create solutions where none exist
• High ownership: you operate independently with minimal guidance
• Strategic + execution balance: you can design and implement
• Strong stakeholder management: you influence without authority

Nice to Have

• Experience in operational environments (logistics, marketplaces, large-scale ops)
• Exposure to live events or large-scale physical operations
• Analytical skills (Excel, SQL) are a plus

Languages

• Fluent English required

What We Offer:

• Ownership of the most complex and strategic projects in the company
• High visibility and direct exposure to senior leadership
• The opportunity to build operations from scratch at global scale
• A fast-paced environment with real autonomy and impact

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
• Wellhub
• English Lessons
• Possibility to receive in advance part of your salary by Payflow

About the Role:

We are building a new team of Strategic Event Operations Managers to lead the design and execution of our most complex and high-impact events globally. These are not standard events. They involve large partners, new formats, and operational challenges that often require building solutions from scratch.

In this role, you will work from early-stage definition to final execution, owning the full operational strategy of each project. You will not just execute — you will define how the event should be operated. This is a highly autonomous role for individuals who thrive in ambiguity, take ownership, and are comfortable building structure where none exists.

Key Responsibilities

1. End-to-End Ownership of Complex Events

• Lead the operational strategy of large-scale, high-complexity events
• Own projects from early planning stages through execution
• Ensure delivery meets both partner expectations and internal standards

2. Operational Strategy & Design (0→1)

• Translate partner needs into scalable operational models
• Design processes, workflows, and tools from scratch when needed
• Define how the event should be run — not just how to execute it

3. Problem Solving in Ambiguous Environments

• Break down complex, undefined problems into actionable plans
• Anticipate operational risks and design mitigation strategies
• Make decisions with incomplete information

4. Cross-functional Leadership

• Work closely with Sales, Originals, Product, and local Operations teams
• Align multiple stakeholders around a clear execution plan
• Act as the main operational point of contact for key partners

5. Execution Oversight

• Ensure that designed solutions are effectively implemented on the ground
• Support local teams in executing complex setups
• Step in when needed to unblock critical issues

What Success Looks Like:

• Complex events are delivered without relying on existing playbooks
• New operational models are designed, tested, and reused
• Partners see Fever as a strategic operator, not just an executor
• Ambiguity is reduced through clear structure and decision-making
• Projects move forward without constant supervision or escalation

About You:

Experience

• 2–5 years of experience in:
• Top-tier consulting (MBB or similar), OR
• Strategy & Operations roles in high-growth companies 
• Proven experience solving complex, ambiguous problems
• Experience leading projects end-to-end

Skills & Mindset

• Structured problem solver: you break down complexity into clear actions
• Builder mentality: you create solutions where none exist
• High ownership: you operate independently with minimal guidance
• Strategic + execution balance: you can design and implement
• Strong stakeholder management: you influence without authority

Nice to Have

• Experience in operational environments (logistics, marketplaces, large-scale ops)
• Exposure to live events or large-scale physical operations
• Analytical skills (Excel, SQL) are a plus

Languages

• Fluent English required

What We Offer:

• Ownership of the most complex and strategic projects in the company
• High visibility and direct exposure to senior leadership
• The opportunity to build operations from scratch at global scale
• A fast-paced environment with real autonomy and impact

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
• Wellhub
• English Lessons
• Possibility to receive in advance part of your salary by Payflow

About the Role:

We are building a new team of Strategic Event Operations Managers to lead the design and execution of our most complex and high-impact events globally. These are not standard events. They involve large partners, new formats, and operational challenges that often require building solutions from scratch.

In this role, you will work from early-stage definition to final execution, owning the full operational strategy of each project. You will not just execute — you will define how the event should be operated. This is a highly autonomous role for individuals who thrive in ambiguity, take ownership, and are comfortable building structure where none exists.

Key Responsibilities

1. End-to-End Ownership of Complex Events

• Lead the operational strategy of large-scale, high-complexity events
• Own projects from early planning stages through execution
• Ensure delivery meets both partner expectations and internal standards

2. Operational Strategy & Design (0→1)

• Translate partner needs into scalable operational models
• Design processes, workflows, and tools from scratch when needed
• Define how the event should be run — not just how to execute it

3. Problem Solving in Ambiguous Environments

• Break down complex, undefined problems into actionable plans
• Anticipate operational risks and design mitigation strategies
• Make decisions with incomplete information

4. Cross-functional Leadership

• Work closely with Sales, Originals, Product, and local Operations teams
• Align multiple stakeholders around a clear execution plan
• Act as the main operational point of contact for key partners

5. Execution Oversight

• Ensure that designed solutions are effectively implemented on the ground
• Support local teams in executing complex setups
• Step in when needed to unblock critical issues

What Success Looks Like:

• Complex events are delivered without relying on existing playbooks
• New operational models are designed, tested, and reused
• Partners see Fever as a strategic operator, not just an executor
• Ambiguity is reduced through clear structure and decision-making
• Projects move forward without constant supervision or escalation

About You:

Experience

• 2–5 years of experience in:
• Top-tier consulting (MBB or similar), OR
• Strategy & Operations roles in high-growth companies 
• Proven experience solving complex, ambiguous problems
• Experience leading projects end-to-end

Skills & Mindset

• Structured problem solver: you break down complexity into clear actions
• Builder mentality: you create solutions where none exist
• High ownership: you operate independently with minimal guidance
• Strategic + execution balance: you can design and implement
• Strong stakeholder management: you influence without authority

Nice to Have

• Experience in operational environments (logistics, marketplaces, large-scale ops)
• Exposure to live events or large-scale physical operations
• Analytical skills (Excel, SQL) are a plus

Languages

• Fluent English required

What We Offer:

• Ownership of the most complex and strategic projects in the company
• High visibility and direct exposure to senior leadership
• The opportunity to build operations from scratch at global scale
• A fast-paced environment with real autonomy and impact

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
• Wellhub
• English Lessons
• Possibility to receive in advance part of your salary by Payflow

Meet the Team

Growth is the team managing the engine responsible for driving the Fever growth ambition across all markets. Our goal is to ensure our partners thrive by leveraging Fever’s world-leading data, marketing, and product technology. 

We aim to fully understand the Fever business and work collaboratively with other teams to achieve the growth ambitions of Fever and our partners.

The Role

As a Growth Strategy Manager, you will be a key architect of Fever’s expansion across the Asia-Pacific (APAC) region. You won't just execute projects; you will own the growth roadmap, defining how we build our business model and partner portfolio. Working at the intersection of data, marketing, and business development, you will lead key projects and partners that drive our success in APAC. 

What You'll Do

You will be responsible for:

• Market Growth and Leadership: Define and lead the business plan for key APAC expansion areas and partners. While driving projects with key impact on product prioritization and localized revenue optimization.
• Strategic leadership: Act as a lead advisor to our top-tier strategic partners. Leverage Fever’s proprietary data and technology to help our partners succeed and grow. 
• Strategic Impact: Move beyond analysis to implementation. Lead projects that turn complex data into actionable business cases, and take full accountability for moving key business metrics (CAC, LTV, ROI).
• Operational Excellence: Optimize new business streams and cross-functional workflows. You will ensure that as we scale, our operations remain lean, efficient, and capable of supporting rapid growth across diverse markets.
• Global Stakeholder Management: Work closely with key regional stakeholders (i.e. Country and Regional General Managers) across our key APAC markets to help them build business cases for local marketing and technology needs within Fevers global product and marketing capabilities.

Who You Are

• Experience: At least 4-5 years of experience in an analytical business role with experience in strategy consulting, fast growing startups, or investment banking, a plus, including a proven track record of leading complex projects and delivering measurable business growth.
• Background: Bachelor's degree in Engineering, Maths, Statistics, Data Analytics, or Strategy.
• Analytical skills: Ability to leverage data, make strategic business decisions, and craft convincing narratives for senior stakeholders. 
• Communication skills: Excellent interpersonal skills and a demonstrated ability to manage, influence, and align diverse stakeholders across different cultures and disciplines.
• Mindset: Proactive problem-solver who can handle ambiguity and make high-stakes decisions. Passionate about industry trends and eager to explore new growth opportunities in a fast-paced, evolving environment.
• Languages: Fluency in English is a must. Proficiency in Spanish, Korean, or Japanese is an advantage for navigating global and regional stakeholders and partners. 
• Technical Skills: Proficiency in SQL, Python, or R is preferred.

Why You'll Love it Here

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

As a Platform Engineer on the Platform Team, you'll thrive in a diverse and dynamic environment working alongside seasoned professionals, including senior developers, tech leads, and architects. This role sits at the intersection of platform engineering and DevOps — you'll build and maintain the infrastructure, tooling, and automation that powers Karbon's engineering teams while driving continuous improvement across our cloud platform

Your primary responsibilities include hands-on development, infrastructure management, and operational excellence. You'll design and evolve shared platform capabilities that improve reliability, scalability, and developer productivity across the organisation.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

Some of your main responsibilities will include:

• Building and evolving shared platform capabilities that improve reliability, scalability, and developer productivity across teams
• Designing, building, and maintaining CI/CD pipelines and deployment workflows using GitHub Actions to enable reliable, repeatable production releases
• Developing and maintaining Infrastructure as Code using Terraform to provision and manage cloud environments at scale
• Supporting and improving containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry to ensure production visibility
• Driving cross-team platform and architectural improvements, proactively identifying and eliminating technical debt
• Investigating and resolving infrastructure and platform-related issues, contributing to operational resilience and disaster recovery
• Improving developer experience through tooling, automation, and self-service infrastructure
• Collaborating closely with engineering and product teams to implement platform solutions and streamline developer workflows
• Contributing to cloud cost optimisation and security fundamentals including identity, access management, and secrets management
• Delivering operational support for the platform as part of a team on-call roster rotation

What Sets You Apart!

• 3–5+ years of experience in software engineering, platform engineering, DevOps, or site reliability engineering
• Strong proficiency in C#, .NET, and SQL, with the ability to design scalable, maintainable systems
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Strong experience with Azure cloud platforms, including Infrastructure as Code (Terraform) and operating production systems
• Experience with Docker containerisation and cloud-native application deployments (Azure Container Apps or similar orchestration platforms)
• Deep understanding of distributed systems design, including fault tolerance, scalability, and event-driven architectures
• Solid understanding of observability and production operations, including monitoring, logging, tracing, and SLO-driven reliability (Datadog, OpenTelemetry)
• Experience improving developer experience through tooling, automation, and self-service infrastructure
• Proven experience driving cross-team platform or architectural improvements
• Understanding of cloud security fundamentals, including identity, access management, and secrets management
• Good understanding of infrastructure fundamentals (Linux, Windows, DNS, networking)
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Strong foundations in software design, clean architecture, and engineering best practices, with experience using Git in collaborative environments
• Familiarity with a range of data storage technologies (SQL, Elasticsearch, NoSQL) and their trade-offs
• Excellent communication skills and the ability to collaborate across distributed, international engineering teams
• A proactive approach to problem-solving with a self-starter mindset that adapts well to changing priorities
• Bachelor's degree in Computer Science or equivalent practical experience

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Do you crave new challenges in your work? Are you looking for a job in which every day looks different from the one before it? Is the idea of bringing the benefits of data and analytics to organizations exciting? Are you hard-wired to solve problems through creativity and deep investigation?

If you love people as much as solving problems, we want you on our team. The heart of this position is creating and communicating value in ways that businesses can actually use, and that takes several forms. Analytics Consultants partner directly with clients to prepare data, build data products, and influence analytics strategy.

We need someone with a solid technological foundation and a team-focused approach to work. The ideal fit for this role is someone built for meaningful connection who aims to empower clients with the right solutions for their needs. The ability to quickly create value through innovative solutions is key to the success of our analytics consultancy, but that’s second nature to you, isn’t it?

Please be advised that this role is required to be located in the Perth, Australia InterWorks office.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.  

Salary range commensurate with experience and qualifications: $75,000 - $120,000

What You’ll Do

• Work alongside clients to execute end-to-end projects spanning the full spectrum of analytics, from data preparation to the boardroom’s forecast analysis.
• Bridge the gap between business and IT and empower clients to make well-informed, data-driven decisions.
• Support clients directly through clear communication and consistent delivery of compelling solutions that exceed expectations.
• Adapt to change quickly as agile development methodologies run throughout our engagements.

What You’ll Need

• Excellent verbal and written communication skills
• Passion for interacting with people
• Passion for data visualization and data storytelling
• Problem-solving skills – technical and non-technical
• Ability to apply structure to ambiguous requests
• Easily adaptable and flexible to changing situations
• BI Software experience (Tableau, Power BI, Sigma)
• SQL and data warehouse (Snowflake, SQL Server, Redshift)
• Deep knowledge of data visualization best practices
• 1-3 years of professional experience 

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Are you passionate about data strategy, architecture, and empowering businesses with data-driven insights? Do you enjoy designing scalable solutions and guiding organizations through complex data challenges? At InterWorks, we’re looking for a Data Architect who thrives in dynamic environments and is ready to help shape the future of data for our clients.

This role blends the rigor of enterprise data architecture and governance with the energy of consulting and solution-building. You’ll work with clients across industries to build robust data platforms, define standards, and implement governance frameworks that create lasting value.

Please be advised that this role is required to be located in the Melbourne, Australia InterWorks office. Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.

Salary range commensurate with experience and qualifications.

What You’ll Do

• Architect and implement enterprise-level data solutions that align with business goals and compliance requirements.
• Design and optimize data models, storage solutions, and integration pipelines across various platforms (Snowflake, Databricks, etc.).
• Partner directly with clients to develop scalable data platforms, data governance frameworks, and analytics strategies.
• Create and oversee ETL/ELT processes and advise on best practices for data quality, security, and accessibility.
• Serve as a strategic liaison between business and IT to bridge gaps and ensure alignment.
• Manage project timelines, expectations, and deliverables with clear communication and strong stakeholder engagement.

What You’ll Need

Must-Haves

• 5+ years of experience in data architecture, data engineering, or a related field
• High proficiency in SQL and strong data modeling skills
• Experience in data governance, compliance standards, and enterprise data strategy
• Excellent communication skills—written, verbal, and interpersonal
• Ability to thrive in client-facing environments and lead cross-functional teams
• Adaptability and problem-solving mindset in fast-paced and ambiguous situations
• Proven experience with data lakehouse architecture including the storage and processing of semi-structured and unstructured file types
• Proven support for data science initiatives
• Understanding of pipeline and cost monitoring and optimisation
• Comfortable leading business engagements to source requirements or refine data models
• Experience with Azure & AWS CSP's preferable

 What We’d Like You to Have

• Experience with BI and visualization tools (e.g., Tableau, Power BI)
• Familiarity with modern data warehouses and cloud platforms (e.g., Snowflake, Databricks)
• ETL tool experience (e.g., dbt, Matillion, Informatica, Fivetran)
• Knowledge of AI/ML concepts and their role in data platforms
• Degree in Computer Science, IT, or a related field (preferred)

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Are you passionate about data strategy, architecture, and empowering businesses with data-driven insights? Do you enjoy designing scalable solutions and guiding organizations through complex data challenges? At InterWorks, we’re looking for a Data Architect who thrives in dynamic environments and is ready to help shape the future of data for our clients.

This role blends the rigor of enterprise data architecture and governance with the energy of consulting and solution-building. You’ll work with clients across industries to build robust data platforms, define standards, and implement governance frameworks that create lasting value.

Please be advised that this role is required to be located in the Melbourne, Australia InterWorks office. Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.

Salary range commensurate with experience and qualifications.

What You’ll Do

• Architect and implement enterprise-level data solutions that align with business goals and compliance requirements.
• Design and optimize data models, storage solutions, and integration pipelines across various platforms (Snowflake, Databricks, etc.).
• Partner directly with clients to develop scalable data platforms, data governance frameworks, and analytics strategies.
• Create and oversee ETL/ELT processes and advise on best practices for data quality, security, and accessibility.
• Serve as a strategic liaison between business and IT to bridge gaps and ensure alignment.
• Manage project timelines, expectations, and deliverables with clear communication and strong stakeholder engagement.

What You’ll Need

Must-Haves

• 5+ years of experience in data architecture, data engineering, or a related field
• High proficiency in SQL and strong data modeling skills
• Experience in data governance, compliance standards, and enterprise data strategy
• Excellent communication skills—written, verbal, and interpersonal
• Ability to thrive in client-facing environments and lead cross-functional teams
• Adaptability and problem-solving mindset in fast-paced and ambiguous situations
• Proven experience with data lakehouse architecture including the storage and processing of semi-structured and unstructured file types
• Proven support for data science initiatives
• Understanding of pipeline and cost monitoring and optimisation
• Comfortable leading business engagements to source requirements or refine data models
• Experience with Azure & AWS CSP's preferable

 What We’d Like You to Have

• Experience with BI and visualization tools (e.g., Tableau, Power BI)
• Familiarity with modern data warehouses and cloud platforms (e.g., Snowflake, Databricks)
• ETL tool experience (e.g., dbt, Matillion, Informatica, Fivetran)
• Knowledge of AI/ML concepts and their role in data platforms
• Degree in Computer Science, IT, or a related field (preferred)

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Passionate about unearthing and driving complex data science solutions across huge amounts of data to drive business value? Join our growing Data Science Team!

What's in it for you?

As a Senior Data Scientist, you will play a pivotal role in driving all stages of our data science projects including: ideation, scoping, development, deployment and monitoring. Working closely with business stakeholders and leadership, you will get to work on our global platforms to architect and implement scalable solutions that will impact millions of users worldwide.

Your role with us:

In your role with us, you will drive and technically lead complex machine learning and AI initiatives across our global platform, architecting and implementing scalable solutions that handle petabyte-scale data and impact millions of users worldwide. The role involves providing technical leadership, mentoring junior team members, and working closely with stakeholders to deliver high-impact data science solutions that drive business value.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 700+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Technically lead the end-to-end machine learning solutions. Design, develop, and deploy comprehensive machine learning models from ideation and data collection to deployment and ongoing monitoring.
• Drive the technical strategy and architecture decisions for large-scale data science projects
• Apply statistical analysis and machine learning techniques to solve key business problems across various domains.
• Design and implement robust monitoring systems for production ML models.
• Partner with stakeholders to understand needs and communicate complex data science concepts, progress, and results to both technical and non-technical audiences.
• Mentor and provide technical guidance to junior data scientists.

What you will bring: 

• 5+ years of hands-on data science experience in industry.
• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or related quantitative field.
• Expert-level programming skills in the Python ecosystem (numpy, pandas, scikit-learn).
• Advanced proficiency in SQL.
• Demonstrated expertise in machine learning algorithms and their practical applications.
• Proven experience in designing and deploying production ML systems.
• Experience with cloud platforms and distributed computing.
• Track record of successfully delivering end-to-end ML projects.

Bonus points if you also have:

• Master's or PhD in relevant quantitative discipline.
• Deep expertise in AWS cloud services and ML deployment pipelines.
• Extensive experience with big data technologies and distributed computing frameworks.
• Specialized expertise in one or more areas: NLP, Computer Vision, Recommender Systems
• Experience with deep learning frameworks, particularly PyTorch.
• Experience leading technical teams or mentoring junior data scientists.
• Experience with ML systems design for high-scale, real-time applications.

Some of the perks of joining us:

• Access to over 9,000 courses across our Learning and Development Platform.
• EAP access for you and your family.
• Be rewarded with lucrative annual bonuses.
• Give back with a paid volunteer day.
• Fuel your day with daily breakfast and open pantries brimming with unlimited snacks and refreshments, all on the house.
• Break up the week with on site remedial massage Wednesdays.
• In house full-time barista’s providing you your daily coffee needs.
• Weekly team lunches and happy hour in the office from 4pm on Fridays.
• Enjoy a bustling office with the option for up to 2 days work from home per week.
• Fun office environment with F1 simulators, table tennis and all your favourite gaming consoles.

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role

As a Platform Engineer on the Platform Team, you'll thrive in a diverse and dynamic environment working alongside seasoned professionals, including senior developers, tech leads, and architects. This role sits at the intersection of platform engineering and DevOps — you'll build and maintain the infrastructure, tooling, and automation that powers Karbon's engineering teams while driving continuous improvement across our cloud platform

Your primary responsibilities include hands-on development, infrastructure management, and operational excellence. You'll design and evolve shared platform capabilities that improve reliability, scalability, and developer productivity across the organisation.

AI is reshaping how software gets built — and we see it as a force multiplier for engineers. You’ll be expected to use AI tools effectively to accelerate development, improve productivity, and enhance engineering workflows.

Some of your main responsibilities will include:

• Building and evolving shared platform capabilities that improve reliability, scalability, and developer productivity across teams
• Designing, building, and maintaining CI/CD pipelines and deployment workflows using GitHub Actions to enable reliable, repeatable production releases
• Developing and maintaining Infrastructure as Code using Terraform to provision and manage cloud environments at scale
• Supporting and improving containerised workloads using Docker and Azure Container Apps
• Building and maintaining monitoring, alerting, and observability systems using Datadog and OpenTelemetry to ensure production visibility
• Driving cross-team platform and architectural improvements, proactively identifying and eliminating technical debt
• Investigating and resolving infrastructure and platform-related issues, contributing to operational resilience and disaster recovery
• Improving developer experience through tooling, automation, and self-service infrastructure
• Collaborating closely with engineering and product teams to implement platform solutions and streamline developer workflows
• Contributing to cloud cost optimisation and security fundamentals including identity, access management, and secrets management
• Delivering operational support for the platform as part of a team on-call roster rotation

What Sets You Apart!

• 3–5+ years of experience in software engineering, platform engineering, DevOps, or site reliability engineering
• Strong proficiency in C#, .NET, and SQL, with the ability to design scalable, maintainable systems
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins, or similar tools
• Strong experience with Azure cloud platforms, including Infrastructure as Code (Terraform) and operating production systems
• Experience with Docker containerisation and cloud-native application deployments (Azure Container Apps or similar orchestration platforms)
• Deep understanding of distributed systems design, including fault tolerance, scalability, and event-driven architectures
• Solid understanding of observability and production operations, including monitoring, logging, tracing, and SLO-driven reliability (Datadog, OpenTelemetry)
• Experience improving developer experience through tooling, automation, and self-service infrastructure
• Proven experience driving cross-team platform or architectural improvements
• Understanding of cloud security fundamentals, including identity, access management, and secrets management
• Good understanding of infrastructure fundamentals (Linux, Windows, DNS, networking)
• Experience automating workflows using PowerShell, Bash, Python, or similar scripting languages
• Strong foundations in software design, clean architecture, and engineering best practices, with experience using Git in collaborative environments
• Familiarity with a range of data storage technologies (SQL, Elasticsearch, NoSQL) and their trade-offs
• Excellent communication skills and the ability to collaborate across distributed, international engineering teams
• A proactive approach to problem-solving with a self-starter mindset that adapts well to changing priorities
• Bachelor's degree in Computer Science or equivalent practical experience

Our Core Technology Stack!

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Metrics, logging, alerting, and dashboards in Datadog — because we believe you can’t improve what you don’t measure.

Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

A Senior Merchant Risk Analyst is responsible for identifying, assessing, and mitigating financial and operational risks associated with merchant accounts in payment processing, fintech, or acquiring environments. This role sits at the intersection of underwriting, fraud prevention, compliance, and business enablement.

Responsibilities of the role

• Review and evaluate new merchant applications for risk exposure, including credit risk, fraud potential, and regulatory compliance 
• Conduct due diligence & enhanced due diligence on merchants, including business verification, ownership structure, and industry risk classification based on regulatory requirements
• Monitor existing merchant portfolios for unusual transaction patterns, chargeback trends, and signs of fraudulent activity 
• Analyze transaction data to detect fraud, illegal activities, money laundering indicators, or violations 
• Investigate and resolve chargeback disputes, fraud claims, and suspicious activity reports 
• Prepare risk reports and escalate high-risk cases to senior management to make informed onboarding decisions
• Collaborate with internal and external stakeholders to resolve issues related to the merchant 
• Stay current on regulation changes, card scheme rules (Visa, Mastercard) and industry best practices
• Driving process efficiency through an agile approach and strategic AI implementation
• Submit SMR with relevant regulators

About you

• Bachelor's degree in Finance, Business, Economics, or a related field 
• At least 8 years of experience within acquiring industry with strong knowledge on merchant risk, fraud operations, payments, or financial crime 
• Strong Understanding of AUSTRAC, Scheme Regulation & PCI-DSS frameworks 
• Exposure to high-risk merchant verticals (e.g., gaming, nutraceuticals, travel, CBD)
• Knowledge of chargeback management and dispute resolution processes
• Strong analytical and fraud investigative mindset 
• Attention to detail and ability to work under pressure 
• Clear written and verbal communication for documenting decisions 
• Sound judgment in ambiguous or time-sensitive situations 
• Ability to balance risk mitigation with merchant experience
• Proficiency in data analysis tools (Excel, SQL, or similar)

About the Team

Growth is the team managing the engine responsible for driving the Fever growth ambition  across all markets. Our goal is to ensure our partners thrive by leveraging Fever’s world-leading data, marketing, and product technology. 

We aim to fully understand the Fever business and work collaboratively with other teams to achieve Fevers and our partners growth ambitions. 

About the Role:

In this role, you will support Fever’s expansion within key Asia-Pacific (APAC) markets with a focus on driving growth and marketing with our partner portfolio. You will manage your own projects, working as part of our Asia-Pacific (APAC) growth team to scale our business model across the region.

You will be responsible for:

• Market Growth: Drive Fever's business plan in Asia-Pacific (APAC)
• Strategic support: Support strategic projects that define how Fever creates and optimizes the future of live entertainment.
• Data-Driven Strategy: Advise our strategic marketing partners on growth opportunities and best practices by leveraging Fever’s proprietary data as well as marketing and product technology.
• Cross-Border Collaboration: Collaborate with international teams across up to 40 countries to establish and execute global growth initiatives across our partner portfolio.

About You:

• Experience: At least 2-3 years of experience in an analytical business role with experience in strategy consulting, fast growing startups, or investment banking a plus. 
• Background: Bachelor's degree in Engineering, Maths, Statistics, Data Analytics, or Strategy.
• Analytical skills: Ability to leverage data to make strategic business decisions.
• Communication skills: Ability to clearly communicate complex insights
• Mindset: Passionate about industry trends and eager to explore new growth opportunities in a fast-paced, evolving environment.
• Languages: Fluency in English is a must. Proficiency in Spanish, Korean, or Japanese is an advantage.
• Technical Skills: Proficiency in SQL, Python, or R is preferred.

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

Position Purpose: To be part of an existing team to create, maintain, support and improve upon existing internal production applications to speed up delivery of products to our customers. This will also include the implementation of new business rules and functionality the business deems required.

Key Responsibilities: 

• Develop technical solutions that help achieve business and customer goals. Be able to provide clear feedback to technical and project teams upon encountering technological limitations.
• Be part of the ongoing development and support of any new solutions, as well as existing legacy production processing systems to agreed estimates and schedules.
• A demonstrated focus on continuous improvement and process optimisation of new and existing systems.
• Work with project management to assist in work breakdowns and estimates as required.
• Ensure documentation is created and maintained with a view to enabling ongoing development support (and where possible improvement) as well as handing over ongoing processing to the existing production team.
• Ensure ongoing code quality, data quality checking, error reporting and correction occurs.

Essential Subject Skills and Experience:

• 2+ years of E2E In-depth Databricks experience on a real project(s) that have gone to production
• Databricks Genie, AI/BI Dashboards and Analytics reporting.
• Databricks pipelines, warehouse, jobs.
• Databricks Platform set up and admin, cost reduction.
• Databricks ELT, CDC, Streaming - general ETL and ELT and ETL/ELT scaling. Databricks Ingestion tools, e.g., SQL Server Connect
• Development of Databricks applications, ‘App’ and ‘One’ experience.
• Strong experience with Delta Lake, Lakehouse and Medallion architectures, Data architecture
• Meta data catalogs and data governance - Databricks Unity catalog.
• Strong data modelling/data expertise.
• Understanding of AI and Ml.
• General computing experience, AWS, S3, CI/CD, Git, SDLCs, Agile/Iterative.
• Excellent communication and time management skills
• Strong analytical and problem-solving skills
• Be flexible/adaptable and can embrace change

Desirable Skills and Experience:

• DB/Spark performance and optimization.
• Strong Apache Spark and pyspark - created Spark clusters, Spark (and Kafka) Streaming, Data pipelines/orchestration.
• Strong Python and Dash development experience.
• Advance SQL, with materialized views, Common Table Expressions.
• Statistics, Machine Learning, data mining, Experimental design.
• MLFlow, AI training/testing/evaluation and its orchestration.
• GenAI, LLMs, Prompt Engineering, RAG, Fine Tuning, Agents.
• AI ways of working, e.g. CRISP-DM, TDSP etc.

About the Role:

In this role, you will take ownership of Fever’s expansion within key Asia-Pacific (APAC) markets with a focus on driving growth and marketing with our partner portfolio. You will manage your own high-impact projects, working part of our Asia-Pacific (APAC) growth team to scale our business model across the region.

You will be responsible for:

• Market Growth: Drive Fever’s business plan in key Asia-Pacific (APAC) expansion areas based on growing key partners, conducting market sizing analysis, prioritising product initiatives, refining pricing, and developing revenue growth strategies.
• Data-Driven Strategy: Advise our largest strategic marketing partners on growth opportunities and best practices by leveraging Fever’s proprietary data as well as marketing and ticketing technology.
• Strategic Impact: Define and implement growth strategies that move key business metrics. You will provide the analytical backbone for high-impact projects, turning data into the end-to-end strategy.
• Operational Leadership: Help create and manage new business streams and workflows that enhance performance across various company departments.
• Cross-Border Collaboration: Work within a large international team (40+ countries), collaborating globally to execute growth initiatives across our partner portfolio.

About You:

• Experience: At least 3 years in a high-growth, analytical, or strategic business role (e.g., Strategy Consulting, Tech, or Investment Banking).
• Background: Bachelor's in Engineering, Mathematics, Statistics, Data Analytics, or Strategy.
• Analytical Skills: Proactive problem-solver who solves problems based on data and brings numbers to complex strategic and business decisions.
• Communication: Excellent interpersonal skills with a proven ability to manage and influence multiple stakeholders while working effectively across teams, disciplines, and business cases.
• Mindset: Willingness to constantly challenge the status-quo and generate high business impact  in a fast-paced environment.
• Languages: Fluency in English is a must. Proficiency in Spanish, Korean or Japanese is an advantage.
• Technical Skills: Proficiency in SQL, Python, or R is preferred.

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

About the Role:

In this role, you will take ownership of Fever’s expansion within key Asia-Pacific (APAC) markets with a focus on driving growth and marketing with our partner portfolio. You will manage your own high-impact projects, working part of our Asia-Pacific (APAC) growth team to scale our business model across the region.

You will be responsible for:

• Market Growth: Drive Fever’s business plan in key Asia-Pacific (APAC) expansion areas based on growing key partners, conducting market sizing analysis, prioritising product initiatives, refining pricing, and developing revenue growth strategies.
• Data-Driven Strategy: Advise our largest strategic marketing partners on growth opportunities and best practices by leveraging Fever’s proprietary data as well as marketing and ticketing technology.
• Strategic Impact: Define and implement growth strategies that move key business metrics. You will provide the analytical backbone for high-impact projects, turning data into the end-to-end strategy.
• Operational Leadership: Help create and manage new business streams and workflows that enhance performance across various company departments.
• Cross-Border Collaboration: Work within a large international team (40+ countries), collaborating globally to execute growth initiatives across our partner portfolio.

About You:

• Experience: At least 3 years in a high-growth, analytical, or strategic business role (e.g., Strategy Consulting, Tech, or Investment Banking).
• Background: Bachelor's in Engineering, Mathematics, Statistics, Data Analytics, or Strategy.
• Analytical Skills: Proactive problem-solver who solves problems based on data and brings numbers to complex strategic and business decisions.
• Communication: Excellent interpersonal skills with a proven ability to manage and influence multiple stakeholders while working effectively across teams, disciplines, and business cases.
• Mindset: Willingness to constantly challenge the status-quo and generate high business impact  in a fast-paced environment.
• Languages: Fluency in English is a must. Proficiency in Spanish, Korean or Japanese is an advantage.
• Technical Skills: Proficiency in SQL, Python, or R is preferred.

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

About the Role:

In this role, you will take ownership of Fever’s expansion within key Asia-Pacific (APAC) markets with a focus on driving growth and marketing with our partner portfolio. You will manage your own high-impact projects, working part of our Asia-Pacific (APAC) growth team to scale our business model across the region.

You will be responsible for:

• Market Growth: Drive Fever’s business plan in key Asia-Pacific (APAC) expansion areas based on growing key partners, conducting market sizing analysis, prioritising product initiatives, refining pricing, and developing revenue growth strategies.
• Data-Driven Strategy: Advise our largest strategic marketing partners on growth opportunities and best practices by leveraging Fever’s proprietary data as well as marketing and ticketing technology.
• Strategic Impact: Define and implement growth strategies that move key business metrics. You will provide the analytical backbone for high-impact projects, turning data into the end-to-end strategy.
• Operational Leadership: Help create and manage new business streams and workflows that enhance performance across various company departments.
• Cross-Border Collaboration: Work within a large international team (40+ countries), collaborating globally to execute growth initiatives across our partner portfolio.

About You:

• Experience: At least 3 years in a high-growth, analytical, or strategic business role (e.g., Strategy Consulting, Tech, or Investment Banking).
• Background: Bachelor's in Engineering, Mathematics, Statistics, Data Analytics, or Strategy.
• Analytical Skills: Proactive problem-solver who solves problems based on data and brings numbers to complex strategic and business decisions.
• Communication: Excellent interpersonal skills with a proven ability to manage and influence multiple stakeholders while working effectively across teams, disciplines, and business cases.
• Mindset: Willingness to constantly challenge the status-quo and generate high business impact  in a fast-paced environment.
• Languages: Fluency in English is a must. Proficiency in Spanish, Korean or Japanese is an advantage.
• Technical Skills: Proficiency in SQL, Python, or R is preferred.

Benefits & Perks

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Remote friendly
• Health insurance
• Superannuation
• Responsibility from day one, and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

The goal of our Platform Engineering team is to make it easy for our service teams to build and run production systems. As an experienced engineer in Platform Engineering, you will be helping re-architect our platform to run on public, private, and hybrid clouds and to allow for frequent, predictable and high impact changes. You will ensure that our world-class infrastructure is always available, responsive, and capable of meeting the diverse needs of our customers.

As part of the team, you will be responsible for leading a small team whilst still being super technical and hands on, building the cloud infrastructure that powers the Appian platform. This isn’t your average software developer role. On the Platform Engineering team, you’ll learn about a wide range of technologies and tackle new challenges as you add features and functionality to the Appian cloud infrastructure.

Right now this role is focused on building features that enable network connectivity between our platform and external networks. This will likely change and evolve over time, so this will give you an idea of the type of work you will be doing when you start.

To be successful in this role, you need:

• The ability to leverage knowledge of data structures, algorithms, and design patterns to write software in a cloud infrastructure environment, using tools such as: Python, Go, Java, Terraform, Pulumi, CI/CD pipelines, RDBMS, No-SQL DBs, etc.
• Solid knowledge of AWS services like: EKS, EC2, Lambda, DynamoDB, VPC networking, and S3 (or equivalent cloud provider experience)
• Familiarity with networking and security best practices in the cloud
• Experience providing technical leadership to drive pragmatic solutions and dive into impactful design decisions
• Experience coaching junior and senior engineers while championing best practices across your team
• Fluency in reviewing architecture / designs from team members, identify problems, and make suggestions for better practices
• Experience with conducting code reviews looking out for the elegant approach, performance, maintainability, and security
• Ability to identify dependencies between multiple teams. Ability to communicate blockers and escalate as needed
• Experience operating business-critical production services
• Experience automating the creation and configuration of cloud resources and services on-demand
• Interest in automating every aspect of our development lifecycle and help us in our mission to achieve continuous delivery
• Share advanced/expert knowledge with others in the department, both on and off team; maintain a reputation as a key resource in those areas
• Lead technological changes to keep the platform modern

Some of the tools and resources we will equip you with include:

• Dedicated learning time to become an expert in technologies like Kubernetes, AWS, Docker, and Linux networking
• Opportunities for growth and leadership
• Engineering Indie Time (dedicated time to build whatever you want) and annual hackathons - we value activities that inspire others and get creativity flowing!

Basic Qualifications:

• 10-15+ years experience designing, building and architecting software in an enterprise software or SaaS/PaaS environment
• Some leadership experience (managing and mentoring a small team of Junior Developers)
• Advanced knowledge of at least one programming language and comfortable working with Object-Oriented programming concepts
• Outstanding hands on development experience in Terraform, Java, Go, Python
• Experience driving projects to impact
• Experience working in a Linux environment
• Excellent spoken and written communication
• Bachelors in Computer Science or Engineering, or equivalent experience

Do you crave new challenges in your work? Are you looking for a job in which every day looks different from the one before it? Is the idea of bringing the benefits of data and analytics to organizations exciting? Are you hard-wired to solve problems through creativity and deep investigation?

If you love people as much as solving problems, we want you on our team. The heart of this position is creating and communicating value in ways that businesses can actually use, and that takes several forms. Analytics Consultants partner directly with clients to prepare data, build data products, and influence analytics strategy.

We need someone with a solid technological foundation and a team-focused approach to work. The ideal fit for this role is someone built for meaningful connection who aims to empower clients with the right solutions for their needs. The ability to quickly create value through innovative solutions is key to the success of our analytics consultancy, but that’s second nature to you, isn’t it?

Please be advised that this role is required to be located in the Sydney, Australia InterWorks office.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.  

Salary range commensurate with experience and qualifications: $75,000 - $120,000

What You’ll Do

• Work alongside clients to execute end-to-end projects spanning the full spectrum of analytics, from data preparation to the boardroom’s forecast analysis.
• Bridge the gap between business and IT and empower clients to make well-informed, data-driven decisions.
• Support clients directly through clear communication and consistent delivery of compelling solutions that exceed expectations.
• Adapt to change quickly as agile development methodologies run throughout our engagements.

What You’ll Need

• Excellent verbal and written communication skills
• Passion for interacting with people
• Passion for data visualization and data storytelling
• Problem-solving skills – technical and non-technical
• Ability to apply structure to ambiguous requests
• Easily adaptable and flexible to changing situations
• BI Software experience (Tableau, Power BI, Sigma)
• SQL and data warehouse (Snowflake, SQL Server, Redshift)
• Deep knowledge of data visualization best practices
• 1-3 years of professional experience 

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you crave new challenges in your work? Are you looking for a job in which every day looks different from the one before it? Is the idea of bringing the benefits of data and analytics to organizations exciting? Are you hard-wired to solve problems through creativity and deep investigation?

If you love people as much as solving problems, we want you on our team. The heart of this position is creating and communicating value in ways that businesses can actually use, and that takes several forms. Analytics Consultants partner directly with clients to prepare data, build data products, and influence analytics strategy.

We need someone with a solid technological foundation and a team-focused approach to work. The ideal fit for this role is someone built for meaningful connection who aims to empower clients with the right solutions for their needs. The ability to quickly create value through innovative solutions is key to the success of our analytics consultancy, but that’s second nature to you, isn’t it?

Please be advised that this role is required to be located in the Melbourne, Australia InterWorks office.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.  

Salary range commensurate with experience and qualifications: $75,000 - $120,000

What You’ll Do

• Work alongside clients to execute end-to-end projects spanning the full spectrum of analytics, from data preparation to the boardroom’s forecast analysis.
• Bridge the gap between business and IT and empower clients to make well-informed, data-driven decisions.
• Support clients directly through clear communication and consistent delivery of compelling solutions that exceed expectations.
• Adapt to change quickly as agile development methodologies run throughout our engagements.

What You’ll Need

• Excellent verbal and written communication skills
• Passion for interacting with people
• Passion for data visualization and data storytelling
• Problem-solving skills – technical and non-technical
• Ability to apply structure to ambiguous requests
• Easily adaptable and flexible to changing situations
• BI Software experience (Tableau, Power BI, Sigma)
• SQL and data warehouse (Snowflake, SQL Server, Redshift)
• Deep knowledge of data visualization best practices
• 1-3 years of professional experience 

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

CSQ327R30

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

About the Role:

We are building a new team of Strategic Event Operations Managers to lead the design and execution of our most complex and high-impact events globally. These are not standard events. They involve large partners, new formats, and operational challenges that often require building solutions from scratch.

In this role, you will work from early-stage definition to final execution, owning the full operational strategy of each project. You will not just execute — you will define how the event should be operated. This is a highly autonomous role for individuals who thrive in ambiguity, take ownership, and are comfortable building structure where none exists.

Key Responsibilities

1. End-to-End Ownership of Complex Events

• Lead the operational strategy of large-scale, high-complexity events
• Own projects from early planning stages through execution
• Ensure delivery meets both partner expectations and internal standards

2. Operational Strategy & Design (0→1)

• Translate partner needs into scalable operational models
• Design processes, workflows, and tools from scratch when needed
• Define how the event should be run — not just how to execute it

3. Problem Solving in Ambiguous Environments

• Break down complex, undefined problems into actionable plans
• Anticipate operational risks and design mitigation strategies
• Make decisions with incomplete information

4. Cross-functional Leadership

• Work closely with Sales, Originals, Product, and local Operations teams
• Align multiple stakeholders around a clear execution plan
• Act as the main operational point of contact for key partners

5. Execution Oversight

• Ensure that designed solutions are effectively implemented on the ground
• Support local teams in executing complex setups
• Step in when needed to unblock critical issues

What Success Looks Like:

• Complex events are delivered without relying on existing playbooks
• New operational models are designed, tested, and reused
• Partners see Fever as a strategic operator, not just an executor
• Ambiguity is reduced through clear structure and decision-making
• Projects move forward without constant supervision or escalation

About You:

Experience

• 2–5 years of experience in:
• Top-tier consulting (MBB or similar), OR
• Strategy & Operations roles in high-growth companies 
• Proven experience solving complex, ambiguous problems
• Experience leading projects end-to-end

Skills & Mindset

• Structured problem solver: you break down complexity into clear actions
• Builder mentality: you create solutions where none exist
• High ownership: you operate independently with minimal guidance
• Strategic + execution balance: you can design and implement
• Strong stakeholder management: you influence without authority

Nice to Have

• Experience in operational environments (logistics, marketplaces, large-scale ops)
• Exposure to live events or large-scale physical operations
• Analytical skills (Excel, SQL) are a plus

Languages

• Fluent English required

What We Offer:

• Ownership of the most complex and strategic projects in the company
• High visibility and direct exposure to senior leadership
• The opportunity to build operations from scratch at global scale
• A fast-paced environment with real autonomy and impact

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. 
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption
• Wellhub
• English Lessons
• Possibility to receive in advance part of your salary by Payflow

Are you a hands-on Lead Data Analyst with experience in marketing and campaign analytics? Look no further, Easygo has the perfect opportunity for you!

What's in it for you?
We are seeking a Lead Data Analyst with Marketing Analytics experience for a newly-created, hands-on leadership role.

This role will be part of our Business Intelligence Team but will work closely with Marketing, Product and Data Engineering to deliver actionable insights on live campaigns, customer lifecycle optimisation, and growth initiatives.

Your role with us:

You will play a key role in shaping how marketing decisions are made - from real-time campaign performance tracking, to deep customer journey analysis - while also building scalable data foundations and providing technical leadership.

You’ll lead the development of data-driven solutions, experimentation frameworks, and advanced analytics capabilities to enable smarter, faster marketing decisions.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 700+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

Lead analytics delivery for a core domain
Own and deliver high-quality, scalable analytics for the marketing domain, supporting campaign performance and growth initiatives with consistent and reliable insights.

Partner with stakeholders on growth & customer insights
Work closely with Marketing to understand business problems, analyse customer behaviour, funnels, and lifecycle, and provide actionable insights to optimise acquisition, engagement, and retention.

Build data-driven solutions and advanced analytics capabilities
Develop reusable, scalable solutions including performance tracking frameworks, analytical datasets, and experimentation approaches to move beyond ad-hoc reporting.

Design and scale data models and semantic layer
Build and maintain robust data models that support campaign tracking and user behaviour analysis, contributing to a well-structured semantic (gold) layer for self-serve analytics.

Collaborate across Data Engineering and Product teams
Partner with Data Engineers and Engineering to integrate third-party data sources, improve tracking and instrumentation, and ensure alignment with the broader data platform.

Lead, mentor, and uplift the team
Provide technical leadership, set standards for analytics and data modelling, and support the growth and capability uplift of analysts across the team.

Drive data culture, governance, and best practices
Promote data-driven decision-making, improve documentation and data quality standards, and enable scalable self-serve analytics across stakeholders.

What you will bring:

• Experience mentoring or leading a team data analysts
• Strong experience in SQL and Python
• Proven experience in data modelling/analytics engineering (e.g. dbt, SQL transformations)
• Experience working with modern data platforms (AWS, Azure, GCP, Databricks or Snowflake)
• Solid understanding of data pipelines and data architecture (e.g. bronze/silver/gold layers)
• Strong analytical thinking — able to translate business problems into data solutions
• Excellent stakeholder communication and ability to influence decisions

Bonus points if you also have:

• Experience with self-service analytics
• Experience in gaming, betting, or high-scale consumer platforms
• Experience with experimentation and/or A/B testing frameworks
• Familiarity with event tracking and product analytics tools

Some of the perks of working with us:

Office Perks & Environment

• In-house baristas serving free coffee, tea, fresh juices, and smoothies
• Daily catered breakfast and regular company-wide events
• Snack walls and drink fridges on every floor
• Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

Wellbeing & Personal Development

• Access to our Employee Assistance Program for you and your loved ones
• 9,000+ courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers, plus a chance to win prizes 

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira, Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.

Do you want a job that looks different every day? Have you got an unquenchable passion for data and problem solving? Are you ready to jump into a work environment where you'll collaborate with some of the sharpest minds in the industry? We've got a career you'll enjoy.

At InterWorks, we like our work with a hefty side of play. Our team of high achievers is looking for an eager learner who doesn't shy away from hard work. We need someone whose overall data and programming savvy outweighs niche experience with a particular database platform. Whether you've worked primarily in SQL Server, Postgres, or a more modern cloud-based warehouse, all we really care about is that you have a strong understanding of building data pipelines and are ready to keep learning, every single day.

Please be advised that this role is required to be located in the InterWorks Sydney office in Sydney, NSW.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.

Salary range commensurate with experience and qualifications:  $130,000-$150,000 AUD

What You’ll Do

• Tackle diverse projects ranging in duration from a few days to a few months, for clients ranging from local Perth businesses to global enterprises and ASX-listed companies
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data
• Collaborate closely with users to understand their unique needs and support them with the best solutions
• Solve data-acquisition, integration, and management problems
• Create ETL processes based on client needs while managing client expectations

What You’ll Need

Must-Haves

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modelling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to translate business problems into practical data solutions and work effectively with non-technical stakeholders
• A genuine thirst to learn
• Adaptability and flexibility in changing situations
• 3+ years in a similar role

What We’d Like You to Have

• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Familiarity with tools such as Informatica (IDMC), Matillion, Fivetran, or dbt
• Experience with cloud platforms such as Snowflake, Databricks, Amazon Redshift, Google BigQuery, or Azure Synapse

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you want a job that looks different every day? Have you got an unquenchable passion for data and problem solving? Are you ready to jump into a work environment where you'll collaborate with some of the sharpest minds in the industry? We've got a career you'll enjoy.

At InterWorks, we like our work with a hefty side of play. Our team of high achievers is looking for an eager learner who doesn't shy away from hard work. We need someone whose overall data and programming savvy outweighs niche experience with a particular database platform. Whether you've worked primarily in SQL Server, Postgres, or a more modern cloud-based warehouse, all we really care about is that you have a strong understanding of building data pipelines and are ready to keep learning, every single day.

Please be advised that this role is required to be located in the InterWorks Melbourne office in Melbourne, VIC.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.

Salary range commensurate with experience and qualifications:  $130,000-$150,000 AUD

What You’ll Do

• Tackle diverse projects ranging in duration from a few days to a few months, for clients ranging from local Perth businesses to global enterprises and ASX-listed companies
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data
• Collaborate closely with users to understand their unique needs and support them with the best solutions
• Solve data-acquisition, integration, and management problems
• Create ETL processes based on client needs while managing client expectations

What You’ll Need

Must-Haves

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modelling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to translate business problems into practical data solutions and work effectively with non-technical stakeholders
• A genuine thirst to learn
• Adaptability and flexibility in changing situations
• 3+ years in a similar role

What We’d Like You to Have

• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Familiarity with tools such as Informatica (IDMC), Matillion, Fivetran, or dbt
• Experience with cloud platforms such as Snowflake, Databricks, Amazon Redshift, Google BigQuery, or Azure Synapse

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Do you want a job that looks different every day? Have you got an unquenchable passion for data and problem solving? Are you ready to jump into a work environment where you'll collaborate with some of the sharpest minds in the industry? We've got a career you'll enjoy.

At InterWorks, we like our work with a hefty side of play. Our team of high achievers is looking for an eager learner who doesn't shy away from hard work. We need someone whose overall data and programming savvy outweighs niche experience with a particular database platform. Whether you've worked primarily in SQL Server, Postgres, or a more modern cloud-based warehouse, all we really care about is that you have a strong understanding of building data pipelines and are ready to keep learning, every single day.

Please be advised that this role is required to be located in the InterWorks Perth office in Perth, WA.  Remote work or telecommuting arrangements outside of this jurisdiction are not permissible for this position.  Must be a current resident of Australia to apply.

Salary range commensurate with experience and qualifications:  $130,000-$150,000 AUD

What You’ll Do

• Tackle diverse projects ranging in duration from a few days to a few months, for clients ranging from local Perth businesses to global enterprises and ASX-listed companies
• Work with disparate data sources (relational databases, flat files, Excel, HDFS/Big Data systems, high-performance analytical databases, etc.) to unify client data
• Collaborate closely with users to understand their unique needs and support them with the best solutions
• Solve data-acquisition, integration, and management problems
• Create ETL processes based on client needs while managing client expectations

What You’ll Need

Must-Haves

• Excellent SQL fluency
• Strong ETL proficiency using GUI-based tools or code-based patterns
• Understanding of data-modelling principles
• Passion for delivering compelling solutions that exceed client expectations
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to translate business problems into practical data solutions and work effectively with non-technical stakeholders
• A genuine thirst to learn
• Adaptability and flexibility in changing situations
• 3+ years in a similar role

What We’d Like You to Have

• Experience with modern data-engineering practices and frameworks
• Experience with integration from semi-structured file and API sources
• Familiarity with tools such as Informatica (IDMC), Matillion, Fivetran, or dbt
• Experience with cloud platforms such as Snowflake, Databricks, Amazon Redshift, Google BigQuery, or Azure Synapse

What We Offer:

• Health Benefits: Our people are our most important asset. That's why we offer an exceptional health insurance subsidy through BUPA, ensuring you and your family are well taken care of.
• Wellness Benefits: We want you to stay healthy! Our employees receive an annual allowance to spend on their favourite gym memberships, sports activities, or workout apps.
• Work-Life Balance: We offer a life balance allowance, encouraging our employees to relax and recharge — whether with family or going solo.
• Tech Choice: Windows or Mac? 13-inch or 15-inch? Lightweight or heavy-duty? You know what works best for you. Our employees have a wide choice of equipment, plus a contribution towards standing desk equipment.
• Professional Growth: We invest in our people. You'll have access to ongoing training, certifications, and professional development opportunities to keep your skills sharp and your career moving forward.
• Community Impact: We InterWorkers like to use our powers for good. As well as undertaking pro bono consulting work, we support our colleagues' individual charitable passions with dedicated time off for volunteering.
• Superannuation: Compulsory superannuation contributions are paid on top of your base salary in accordance with Australian legislation.

Our Engineering Standards

Balance Speed and Quality

Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.

Collaborate Effectively

Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.

Build and Maintain Systems

Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.

Operate with Autonomy

A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.

Ownership and Accountability

Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.

AI-Enabled Engineering

AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.

Contribute to Team Culture

Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.

About the Role!

You'll own and drive the quality engineering strategy across the Karbon application, leading the transformation from a QA gatekeeping model to a developer-led quality culture where squads ship confidently without dedicated QA gatekeepers. This role sits at the intersection of technology, people, and process — building the foundations that enable every engineer to own quality.

We're in a significant transition. Our test automation stack needs uplift, our quality team needs strong technical leadership, and our developers need better tools and enablement to embed quality into their daily workflow. You'll lead this transformation end-to-end.

AI is central to how we want to work. We expect this role to actively embrace and champion AI tooling as a force multiplier for quality engineering — from AI-assisted test generation and intelligent data provisioning to AI-powered defect detection and code quality analysis. You'll set the standard for how AI is integrated into quality workflows and coach the wider engineering organisation to do the same.

What You'll Own

Strategy & Vision

• Owning and driving the Karbon Quality Engineering Strategy across its phased roadmap — from stabilisation through to optimisation and acceleration.
• Defining and championing architectural quality principles: fast feedback, deterministic tests, testing at the lowest viable layer, and shift-left practices.
• Establishing and tracking quality success metrics (release confidence, hotfix rates, developer satisfaction, coverage trends) with fully-automated, repeatable measurement.

People Leadership

• Leading and growing a team of 5+ quality engineers — providing coaching, mentorship, and career development while reshaping the function from inspection-focused to enablement-focused.
• Designing the QE engagement model across squads — determining where embedded QEs add value versus where squads operate independently with QE enablement support.
• Recruiting and developing developer-caliber senior quality engineers who lead by example and advocate for quality within engineering teams.

Developer Enablement & Quality Culture

• Driving a quality-first development culture — making it easier for developers to write, run, and trust tests by improving frameworks, documentation, tooling, and developer experience across all test layers.
• Championing the rebalancing of the test pyramid — shifting coverage down from E2E UI tests to unit, component, and integration layers where feedback is faster and more reliable.
• Leading collaborative quality practices (mob testing, testing parties, three-amigos sessions) and running the QE guild to ensure best practices are documented in-repo as living markdown.

Technical Leadership & AI

• Evaluating and making strategic tooling decisions (e.g. Cypress vs Playwright, Bruno vs .NET-based API testing) and defining the quality engineering approach for the Argo microservices migration.
• Driving improvements to CI/CD test execution — faster feedback loops, tests running on PRs, and reduced pipeline runtimes.
• Actively leveraging AI tools to accelerate quality engineering outcomes — including AI-assisted test generation, intelligent test data provisioning, automated quality analysis, and AI-powered code review.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

What Sets You Apart (Must-Haves)

• Significant professional experience in quality engineering or software engineering, with a track record of building and leading quality functions in complex, enterprise-scale environments.
• Proven people leadership experience managing and growing teams of 5+ quality engineers or SDETs.
• Deep expertise in test automation strategy and implementation across multiple layers: unit, integration, API, and E2E UI testing, with hands-on experience in modern frameworks (Cypress, Playwright, or similar).
• Experience driving the transition from QA-as-gatekeeper to developer-owned quality models, with a developer advocate mindset — you see your role as making every engineer more effective at quality.
• Demonstrated enthusiasm for AI-assisted development and quality engineering. You actively use AI tools in your workflow and can articulate how AI enhances testing, code quality, and engineering productivity.
• Experience defining quality metrics and dashboards that drive engineering decision-making, with strong understanding of CI/CD pipelines (GitHub Actions preferred) and test execution optimisation.
• Excellent communication skills with the ability to influence and align stakeholders across a globally distributed engineering organisation.

Nice to Have

• Experience with .NET/C# ecosystems and testing patterns within layered or service-oriented architectures.
• Familiarity with Microsoft Azure and observability tools such as Datadog or Application Insights.
• Experience in environments transitioning from monolithic to microservices architectures.
• Experience with frontend testing frameworks in Ember or React ecosystems.
• Background as a Senior+ individual contributor before moving into leadership.

Ideal for quality engineering leaders who thrive in transformation environments, enjoy complex domain systems, and are energised by building quality culture and capability from the ground up.

Our Core Technology Stack

We build modern, scalable software on a thoughtfully designed stack:

• Frontend: TypeScript and JavaScript across Ember (today), React, and React Native.
• Backend: .NET / C# (Web API, .NET Core) powering distributed services.
• Data: SQL Server with performance and integrity at scale.
• Cloud: Microsoft Azure.
• Observability: Datadog — metrics, logging, alerting, and dashboards.
• Test Automation: Cypress (E2E UI), Bruno (API), C# .NET integration tests, with an evolving strategy across all layers.

Our architecture continues to evolve as we scale — event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.

Why Work at Karbon?

• Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• 4 weeks annual leave plus 5 extra "Karbon Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave

Are you passionate about building high-quality data assets, data models and pipelines? As a Senior Data Analyst, you’ll play a vital role in developing gold tables and features, ensuring version control and pipeline reliability to build intelligence that drives decision-making across our Kick platform. This is your chance to shape the future of online entertainment by empowering teams with data-driven strategies and solutions in a greenfield Analytics environment.

What's in it for you?

At Easygo, data sits at the heart of every decision we make. In this role, you’ll have the opportunity to work with large-scale, real-time datasets in a fast-paced and innovative environment. You’ll gain exposure to advanced tools and technologies, collaborate with cross-functional teams, and see your work directly influence Kick's growth and strategy.

Your role with us:

As a Senior Data Analyst at Easygo, you will produce creative and actionable reporting/insights for stakeholders and will also play a mentoring role; peer-reviewing the work of other analysts, guiding best practices, and contributing to the ongoing maturity of Kick’s analytics function.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 700+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do: 

• Design and build gold-standard data assets and semantic features that power business reporting.
• Deliver advanced analyses and insights that drive product, growth, and strategy decisions.
• Create creative, compelling reports and dashboards that highlight opportunities and risks.
• Translate complex data into decision-ready outputs for leadership.
• Partner with stakeholders to define key metrics and ensure alignment across teams.
• Collaborate with BI, Data Engineering, and Product to maintain robust pipelines and models.
• Communicate technical issues, trade-offs, and opportunities clearly to business teams.
• Peer-review and provide feedback on the work of other data analysts to maintain high standards.
• Maintain and optimise data pipelines, ensuring accuracy and performance.
• Implement version control practices and monitor for pipeline or data issues.
• Document workflows, ensure metric consistency, and promote best practices.
• Bring a strong understanding of the streaming and digital media industry to contextualise findings.
• Identify and communicate strategic opportunities where data can unlock business value.

What you will bring: 

• 5+ years in data analytics, data engineering, BI, or related roles.
• Advanced SQL and Python skills and strong experience with data modelling.
• Proficient knowledge on distributed computing and PySpark.
• Hands-on experience with pipeline tools such as dbt, databricks.
• Proficiency in behavioural analytics tools (Amplitude, Mixpanel, Heap, Google Analytics).
• Familiarity with version control and collaborative workflows (e.g., Git).
• Ability to mentor and review work of more junior team members.
• Proven ability to deliver insights that shape strategy and performance.

Bonus points if you also have:

• Strong experience on data governance.
• Strong Tableau (or equivalent BI tool) expertise for impactful reporting.
• Prior experience in gaming, streaming, or digital entertainment industries.
• Familiarity with large-scale event-driven data and performance tuning.

Some of the perks of working with us:

Office Perks & Environment

• In-house baristas serving free coffee, tea, fresh juices, and smoothies
• Daily catered breakfast and regular company-wide events
• Snack walls and drink fridges on every floor
• Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

Wellbeing & Personal Development

• Access to our Employee Assistance Program for you and your loved ones
• 9,000+ courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers, plus a chance to win prizes 

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira, Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Noy Toy Problems - This role suits engineers who enjoy problems shaped by the real world.  You’ll work on high-impact capabilities. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want to Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn't happy by accident. Customer obsession isn't a value on a wall here, it's embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

As a Platform Tech Lead at ROLLER, you will play a key role in guiding engineers within our Platform squad, partnering closely with the Product Manager and Designer as part of the Product Trio to deliver high-quality, scalable platform capabilities that enable engineers across the company.

In this role, you will combine strong technical leadership with hands-on engineering, contributing directly to the codebase while helping shape the technical direction of the platform. The Platform team focuses on building the foundations that empower product teams, improve developer velocity, and unlock impact across the entire engineering organisation. This includes driving modern engineering practices and exploring opportunities to leverage AI and automation to enhance how we build and operate software.

You’ll support and mentor engineers on your team, fostering strong engineering practices while ensuring we deliver reliable, scalable systems. This role is ideal for an experienced engineer who enjoys solving complex technical problems, enabling other engineers to move faster, and raising the bar for engineering excellence.

Like all engineering roles at ROLLER, this position follows a hybrid work model: 3 days per week in our office located South Melbourne office, with the flexibility to work remotely for the remainder of the week. Many of our engineers also choose to spend additional time in the office to collaborate and connect with the team in person.

What You'll Do

• Lead and Coach: Provide day-to-day leadership, mentorship, and technical guidance to the engineers in your squad, ensuring they grow and succeed in their roles.
• Own Squad Delivery: Collaborate within the Trio to prioritise work, manage technical scope, and ensure timely, high-quality delivery of product outcomes.
• Be Hands-On: Actively contribute to the codebase, designing, building, reviewing, and deploying features, primarily using C#, T-SQL/SQL Server, and AWS.
• Champion Engineering Excellence: Promote engineering best practices, including test-driven development, CI/CD, and system observability.
• Foster Collaboration: Work closely with cross-functional teams, including Design, Product, and other squads, to deliver customer-focused solutions.

About You

• 5+ years of experience as a software engineer, including time spent in a leadership or mentorship capacity.
• Strong experience with C# .NET / Web API, SQL Server, and T-SQL optimisation.
• Solid understanding of modern software architecture and designing for scalability and high availability.
• Confident working with AWS services such as Lambda, API Gateway, DynamoDB, S3, and SQS.
• Comfortable managing CI/CD pipelines and promoting DevOps culture and practices.
• Experienced in leading or coaching a team in an agile environment, ideally within a Trio setup.
• You are people-focused: skilled at building rapport, giving feedback, and growing others through coaching and support.
• Passionate about quality, security, and performance in software systems.
• A clear communicator who thrives on collaboration and transparency.
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• You value continuous learning and actively encourage knowledge sharing within your team.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we’ve hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Not Toy Problems - This role suits engineers who enjoy problems shaped by the real world. You’ll deal with jurisdictional differences, evolving regulations, and subtle edge cases where precision matters. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧩 System-Level Problems That Cut Across the Platform - You’ll work on high-impact capabilities like localisation, compliance, privacy, and regulatory requirements. These problems sit at the seams of the platform and require careful design across transactions, data, documents, and customer-facing flows. It’s work that demands system-level thinking, not just clean code.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

As a vital member of our Product & Tech Team, you will utilize your expertise to work within our ecosystem of applications, services and infrastructure using a combination of C#, T-SQL and harness the multitude of services offered by AWS including Lambda, API Gateway, DynamoDB, S3, SES and SQS.

Our team is constantly evaluating new and emerging technologies to accelerate innovation and deliver exceptional experiences to our customers.

This role is based in Melbourne and offers a hybrid work approach, with 3 days per week in our South Melbourne office.

What You'll Do

You will build elegant solutions with code to solve problems primarily focused on our APIs, Payments and Integration Services, Reporting Data Platform and contribute directly to the success of our customers by:

• Designing, building and maintaining secure, scalable software
• Enhancing the platform to empower our global customer base in delivering world-class guest experiences
• Troubleshooting and debugging production issues across services and multiple levels of the stack
• Promoting quality through software craftmanship, agile best practices and continuous delivery/deployment techniques

About You

• Proficient in software engineering practices with 3+ years of experience
• Detail oriented mindset, with a passion for continuous learning & development
• Fluent with C# .Net 6+ / Web API
• Experienced with SQL Server, modern ORMS, and optimising TSQL
• Familiar with continuous delivery and automated deployments (CI/CD)
• Proficient with AWS or other cloud platforms such as Azure or Google Cloud Platform
• Knowledgable in modern, cloud-based architecture, and skilled in enhancing their speed, scalability, security, and fault tolerance
• Deep expertise in creating solutions for transactional business solutions, payment processing, big data, or high availability and performance cloud infrastructure
• Extensive experience in designing and implementing software solutions
• A self-starter who finds practical solutions to challenging problems and enjoys simplifying complexity
• Curious and thrive on being involved, with a desire to collaborate with teammates distributed across different timezones
• Passionate about learning new technologies and encouraging others to learn and share

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!