Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

A Senior Merchant Risk Analyst is responsible for identifying, assessing, and mitigating financial and operational risks associated with merchant accounts in payment processing, fintech, or acquiring environments. This role sits at the intersection of underwriting, fraud prevention, compliance, and business enablement.

Responsibilities of the role

• Review and evaluate new merchant applications for risk exposure, including credit risk, fraud potential, and regulatory compliance 
• Conduct due diligence & enhanced due diligence on merchants, including business verification, ownership structure, and industry risk classification based on regulatory requirements
• Monitor existing merchant portfolios for unusual transaction patterns, chargeback trends, and signs of fraudulent activity 
• Analyze transaction data to detect fraud, illegal activities, money laundering indicators, or violations 
• Investigate and resolve chargeback disputes, fraud claims, and suspicious activity reports 
• Prepare risk reports and escalate high-risk cases to senior management to make informed onboarding decisions
• Collaborate with internal and external stakeholders to resolve issues related to the merchant 
• Stay current on regulation changes, card scheme rules (Visa, Mastercard) and industry best practices
• Driving process efficiency through an agile approach and strategic AI implementation
• Submit SMR with relevant regulators

About you

• Bachelor's degree in Finance, Business, Economics, or a related field 
• At least 8 years of experience within acquiring industry with strong knowledge on merchant risk, fraud operations, payments, or financial crime 
• Strong Understanding of AUSTRAC, Scheme Regulation & PCI-DSS frameworks 
• Exposure to high-risk merchant verticals (e.g., gaming, nutraceuticals, travel, CBD)
• Knowledge of chargeback management and dispute resolution processes
• Strong analytical and fraud investigative mindset 
• Attention to detail and ability to work under pressure 
• Clear written and verbal communication for documenting decisions 
• Sound judgment in ambiguous or time-sensitive situations 
• Ability to balance risk mitigation with merchant experience
• Proficiency in data analysis tools (Excel, SQL, or similar)

Job summary

The Customer Authentication department is responsible for conducting due diligence on customers applying for SSL and Code Signing digital certificates to secure websites and applications. Due to the critical nature of the business, we provide 24x7 support in a follow the sun arrangement. The Melbourne team primarily supports Asia Pacific but assists customers from all regions. In this environment teamwork and collaboration is important to our success.

What you will do

• To work in CAS in DigiCert, you are required to pass an extended background check, which will be carried out throughout your tenure in the company, to ensure you maintain our required trusted employee status. The Customer Service Specialist has two key areas of responsibility: customer authentication and customer service. 
  Customer Authentication:
• Review applications for digital certificates and decide if an applicant is eligible to receive the certificate by evaluating information on the organization. This is achieved by following policy guidelines, and showing due diligence and care while reviewing documentation and customer information
• Determine if customer's company is a legitimate legal business entity
• Determine if customer's company has the legal right to use the internet domain name listed on the certificate signing request.
• Verify that a customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate.
• Utilize local knowledge of your supported country to mitigate risk while evaluating enrolments.
• Flag any suspicious applications with management.
• Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customers’ website, and cause damage to the DigiCert brand. 

Customer Service 

• Assist customers with any queries regarding their application via chat, email and phone.
• Work with the customer to ensure their applications meets our security requirements and find solutions when problems arise that delay issuance.
• Seek assistance from management and senior team members to resolve policy, process, and system issues.
• Build relationships with our customers to ensure customer loyalty.
• To best assist customers develop a strong knowledge of DigiCert’s products and customer portals.

Additional Responsibilities: To help enhance the team’s operational effectiveness and customer satisfaction, the team is encouraged to: 

• Participate in projects and system implementations
• Continually look for ways to improve our operational effectiveness, including researching databases to assist us verify information
• Be the voice of the customer and raise issues which impact customer satisfaction
• Assist with mentoring new team member

What you will have

• Fluent in English and Korean
• Excellent written and oral communication in native language and any language listed on CV (including English)
• Customer service experience
• Diploma or bachelor’s degree desirable, but not required
• Experience in a policy / compliance role an advantage (banking, finance, fraud etc.)

Nice to have

• Detail orientated and high level of accuracy
• Strong PC skills and fast typing speed
• Ability to multitask
• Fast learner who is keen to continue learning and developing
• Good interpersonal skills
• Open to receiving and giving constructive feedback
• Strong decision making, and problem-solving skills is required
• Open to change – ability to work in a fast paced, changing environment
• Ability to perform under pressure to meet deadlines and targets
• Ability to work as part of a team, but also as a sole contributor within a team structure 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 You'll have real ownership from day one - This isn’t a role where you’re just triaging tickets or following rigid processes. You’ll be trusted to identify problems, improve how we work, and help shape the future of security at ROLLER.

🤝 You'll work across a broad range of security domains - From cloud security and endpoint protection through IAM, DLP, and automation. It’s a great role for someone who enjoys variety and wants to keep building breadth as well as depth.

🌎 You'll get hands on with strong tooling - Including platforms like Wiz and Crowdstrike, with the freedom to push beyond out of the box usage and improve how those tools support the business.

✨ You'll have space to build and automate - We’re genuinely enthusiastic about AI automation, and we want someone who’s excited to use scripting, tooling, and creative problem-solving to make security workflows smarter and more scalable.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist. ROLLER ranks in the top 5% of sales organisations to work for on RepVue!

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

Security at ROLLER is entering a critical phase of growth! As we scale globally, handle payments, and manage sensitive customer data, the need for strong, scalable security engineering becomes increasingly important. This role is the first dedicated step toward building that capability, allowing us to move beyond reactive security and invest in proactive, engineering-led improvements.

This hire will play a key role in strengthening how we detect, respond to, and prevent security threats across our cloud infrastructure, endpoints, and applications. You’ll help improve how we prioritise and manage risk, reduce noise in alerting, and introduce smarter, more automated ways of working.

Just as importantly, you’ll help shape how security integrates into the broader business, partnering with engineering, IT, and product teams to embed security into how we build and operate, without slowing the business down.

What You'll Do

Core Security Operations

• Monitor, triage, and respond to alerts across Wiz (cloud security) and CrowdStrike (EDR), improving signal-to-noise and detection quality over time
• Investigate anomalies across cloud and endpoint environments, identifying root causes and driving resolution
• Support IT with identity and access management (IAM), authentication setup, and endpoint security (including MDM)
• Continuously improve how we detect, prioritise, and respond to security events

Security Projects & Initiatives

• Design and implement improvements across ROLLER’s security controls, tooling, and workflows
• Drive data classification and data loss prevention (DLP) initiatives
• Build automation for security alerting and response workflows using scripting, AI, and tooling
• Develop lightweight tools, scripts, or detections to improve visibility and reduce manual effort
• Identify quick wins for risk reduction while contributing to longer-term security improvements

Collaboration & Cross-functional Work

• Partner with SRE on cloud security and infrastructure improvements
• Work closely with IT on endpoint, identity security and operational security
• Support secure development practices by collaborating with Engineering teams where needed
• Contribute to compliance-related security requirements (without owning compliance)
• Communicate clearly with technical and non-technical stakeholders across the business

About You

• 3+ years of hands-on experience in a Security Engineer, Security Analyst, or similar role
• Strong expertise in at least one domain (cloud security preferred), with working knowledge across others — you’re a generalist, not a specialist
• Experience with AWS or GCP and securing cloud-based systems in a SaaS environment
• Comfortable working across areas like cloud, endpoint, IAM, vulnerability management, or DLP
• Enjoy being on the tools — investigating alerts, responding to incidents, and improving detection and response
• Able to script or build lightweight tooling (e.g. Python, Bash) to automate and improve workflows
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• Strong collaborator who can work effectively with engineering, SRE, and IT, and communicate clearly with non-technical stakeholders
• Familiar with frameworks like NIST or SOC 2, but not looking for a compliance-heavy role
• Curious, proactive, and comfortable with ambiguity — you pick things up and run with them

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🌴 ROLLER Recharge days to celebrate and recharge once we've hit our goals

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!