Location: Medellín Colombia (Hybrid)

So, what’s the role all about? 

 The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

About the team:  

The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement. 

Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance. 

Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI. 

How will you make an impact?  

• Work as a member of an agile team to enhance and improve software. 

• Design and present projects to improve current process and overall platform. 

• Code and test projects. 

• Create automation to ensure quality. 

• Deliver high quality, sustainable, maintainable code. 

• Manage time effectively working on one or more concurrent projects. 

• Attend meetings and training as required. 

• Works with system analysts and product management for the successful completion of a project. 

• Lead team and mentors other developers as needed. 

• Provide critical technical capabilities to the team and evangelizes those skills to others. 

• Function as a Technical or Team Lead as needed. 

• Follow established department procedures, policies, and processes. 

• Strengthen engineering practices around observability, documentation, secure coding, and incident response. 

• Use AI-assisted engineering tools responsibly to accelerate delivery, improve documentation, and raise code quality through spec-driven and review-driven workflows. 

Have you got what it takes?  

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required. 

• At least 5+ years’ experience in software development 

• Well established technical problem-solving skills.
• Object-Oriented Programming (OOP)

• 5+ years’ Experience with Java 11+ & SprintBoot or/and .Net
  

• Experience building and maintaining AWS based microservices 

• Excellent communication skills 

• Excellent decision-making skills Working knowledge of unit testing 

• Working knowledge of common design patterns 

• Working knowledge of object-oriented software design 

• Reliable Team Player 

• Desire to work in a fast-paced environment 

• Architect and design solutions that align with technical and business goals. 

• Provide technical leadership to guide the development team in implementing best practices and innovative solutions. 

• Demonstrate ownership by taking responsibility for critical systems and delivering high-quality results. 

• Ensure accountability by meeting deadlines and adhering to project milestones. 

• Mentor team members, fostering growth and enhancing their technical and professional skills. 

• Proactively identify and resolve issues, ensuring the stability and efficiency of systems. 

• Collaborate with stakeholders to gather requirements and ensure project alignment with business objectives. 

• Drive technical improvements by advocating for and implementing process enhancements. 

• Promote a culture of quality, ensuring code reviews, testing, and documentation standards are maintained. 

• Stay updated on industry trends and incorporate modern tools and technologies where appropriate. 

• Coordinate with cross-functional teams to ensure smooth delivery of projects and features. 

• Manage and prioritize tasks effectively to balance team workload and project demands. 

• Comfort using AI coding assistants such as Claude Code and GitHub Copilot with sound engineering judgment, clear specs, strong review practices, and appropriate human accountability. 

 Bonus Experience: 

• Experience with AWS Infrastructure (EC2, ECS, ALBs, etc) 

• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, etc) 

• Experience with containerized systems and orchestration platforms such as Docker and Kubernetes. 

• Experience with service caching, discovery, secrets management, or distributed system tooling such as Redis, Consul, Vault, or Hazelcast. 

• Experience working with relational databases such as MySQL, PostgreSQL, Oracle, or SQL Server. 

• Experience with Rest/Web Sockets/GRPC 

• Experience with Jira and Confluence 

• Experience with automation/testing tools and frameworks 

• Experience with observability and operational tooling such as Prometheus, Grafana, Otel, Logback, or Logstash. 

• Experience with/knowledge of agile development processes 

• Experience(s) as a technical or team lead or equivalent experience 

• Experience with telecommunications, telephony, media services, SIP, RTP, or ACD-related platforms. 

• Experience with CCAAS 

• Experience working in a CI/CD Environment 

• Experience creating and maintaining pipelines in Jenkins 

• Experience with GitHub Actions  

What are the technologies we use?  

• Java 11+ (including Java 17 and Java 21). 

• Spring Boot, Tomcat, servlets, REST APIs, and OpenAPI-based service development. 

• Gradle for builds and dependency management. 

• JUnit, Mockito, MockServer, Testcontainers, Awaitility, and JMeter for automated testing and quality engineering. 

• SQL and relational databases including MySQL, PostgreSQL, Oracle, and SQL Server. 

• Docker and Kubernetes for containerized delivery. 

• Consul, Vault, and Hazelcast for service discovery, secrets, and distributed runtime capabilities. 

• Prometheus, Grafana, StatsD, Logback, and Logstash for observability and operations. 

• GitHub, GitHub Actions, and Jenkins for source control and CI/CD. 

• Telephony and media platform technologies including SIP/RTP integrations and media server driven services. 

• VS Code and modern developer tooling. 

• AI-assisted engineering workflows using Claude Code, GitHub Copilot, Superpowers-style planning, spec-driven development, and disciplined code review. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Benefits at NICE Colombia:  

• Work with the most modern technologies. 

• Clear career path supported by different free learning tools. 

• Obtain certifications to advance your career. 

• Collaborate with global work teams. 

• Participate in local and global activities and events. 

• Enjoy the flexibility of hybrid work, combining the best of both worlds. 

• Engage in exciting competitions and contests. 

• Improve your language skills with English support. 

• Secure a permanent employment contract. 

• Benefit from a company legally constituted in Colombia and receive full social benefits 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Job Summary:

· Senior Associates, Business Intelligence are excellent problem solvers and play a critical role working alongside their analytics and media peers. In this role, you will help to improve marketing efficiency and support all data management and reporting deliverables.

· You will serve as a core partner to local Business Intelligence teams, leading development of reporting deliverables throughout the year.

Responsibilities

· Facilitate media performance reporting through the extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via BI tools like Power BI, Datorama or in partnership with WPP Media Data Ops. Data sources may include: media platforms (digital, search, social), web analytics tools, 1P sales data, syndicated data, research & survey tools, etc…

· Assist with implementation and management of data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Create and manage data visualizations, including dashboard, scorecard, and report deliverables

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements

· Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage data visualizations and ensure data is presented accurately and is visually pleasing

· Assist local team in creating campaign performance reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around media optimization

Desired Skills and Experience

· 2+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with Power BI for data visualization

· Additional desirable skills include tag management experience, application coding experience, etc..

· Digital media experience background preferred, including knowledge of Google Campaign Manager, digital and social Media platforms and web analytics tools

· Experience with SQL.

· Excellent communication skills; especially as it pertains to working as part of an offshore team

· Experience working with on-shore teams a plus