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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Job Title: Implementation Engineer
Location: Medellin, Colombia
Hybrid model: 2 times per week at the office.
Role Overview:
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.
Key Responsibilities:
- Collaborate with clients to gather requirements and design tailored implementation strategies.
- Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
- Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
- Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
- Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
- Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
- Document configuration steps, create process plans, and develop guides for specific products or features.
- Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
- Provide feedback to the Product Management team to support product enhancements and client needs.
- Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.
- Design AI flows using different tools (low code-no code designer, vibe coding, scripting)
Qualifications:
- Bachelor’s degree in Telecommunications, Computer Science, or a related field.
- 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
- Previous experience in project implementation, customer service, or technical support is required.
- Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
- Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
- Experience with APIs, webhooks, and integrating third-party systems.
- Familiarity with IVR systems and contact center workflows.
- Basic knowledge of Data Base and writing SQL queries
- Proficiency in troubleshooting and problem-solving in complex technical environments.
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Self-motivated with strong organizational and time management skills.
Preferred Skills:
- 3 years of experience working with the LiveVox, NiCE, Genesys, Five9, Alvaria, TCN or similar.
- Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
- Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
- Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
- Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
- Outbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.
- AI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching)
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Ready to apply?
Apply to NICE
About the Role
The Sales Solution Engineer is a key professional supporting the VTEX Sales team by leveraging strong technical and multifunctional skills. They maintain close collaboration with development and professional services teams to stay updated on the platform's capabilities. Their role involves highlighting business benefits to prospective customers, defining project scopes, creating technical proposals, and ensuring scalability in solutions. This team serves as both the backbone and driving force of the Sales team, focusing on sales planning and understanding partner needs to deliver effective, tailored solutions.
*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.
Job requirements
- 3+ years of experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar roles;
- Proven experience managing enterprise-level customer accounts.
- You have experience in developing working relationships across all levels of management, internally and externally;
- You can work multi-functionally with colleagues and managers, internally and externally;
- You can translate complexity into action plans and communications;
- You possess excellent communication and presentation skills, capable of quickly establishing audience confidence.
- You translate the customers' needs into business and architectural solutions;
- You have a tech & math mindset, providing simple solutions to complex problems;
- You are fluent in English (written & speaking).
Nice to have:
- You have deep knowledge of technologies such as HTML, XML, JavaScript, CSS, React, GraphQL, Node.
- Leveraging AI and automation to optimize core pre-sales processes, streamlining tasks and enhancing overall functional efficiency.
Main responsibilities
- Collaborate with the Sales team to provide in-depth technical expertise during pre-sales engagements, ensuring customer confidence in VTEX solutions.
- Work with closely with VTEX strategic partners to develop tailored proposals for leads.
- Develop tailored architectural and business solutions that align with customer needs and VTEX platform capabilities.
- Prepare detailed project scopes, technical proposals, and pricing structures to support the sales strategy.
- Advise customers on platform integration models and best practices, ensuring seamless technical implementations.
- Work closely with internal teams, including Professional Services, Sales and Development, to refine solutions and maintain a robust understanding of the platform.
- Act as a bridge between prospective clients and internal teams, translating client needs into actionable development plans.
- Identify and propose scalable solutions that address customer growth needs while aligning with VTEX capabilities.
- Simplify complex technical challenges into actionable strategies for both customers, partners and internal teams.
- Educate internal stakeholders and customers on VTEX platform features and technical capabilities (Be the owner of the demos).
- Monitor the success of proposed solutions, providing feedback and adjustments as needed to ensure customer satisfaction and long-term engagement.
Other important expectations
- You are a problem solver: you think about solutions not problems.
- You have a customer-focused approach
- Strong interest for a multicultural environment;
- You are an Entrepreneur and a responsible professional
- You are a proactive professional, not afraid to share your thoughts and ideas.
- You are a Strategic thinker
You don't have requirements! If you believe you can do the job and are a good match, we encourage you to apply.
At VTEX, we believe that diversity and inclusion are essential assets in creating an environment of high performance. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic. We invite all interested applicants to apply for open positions at VTEX and join us in our commitment to building a more diverse and inclusive workplace.
About VTEX
Benefits
- Family Day
- Transportation Allowance
- Meal Allowance
- Health Insurance + Travel Insurance
- Dental Insurance
- Life Insurance
- Dotación
Ready to apply?
Apply to VTEX