See yourself at Twilio

Join the team as our next Technical Support Expert 2

About the job

This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company, and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!

Responsibilities

In this role, you’ll:

• Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
• Assess the nature of product or service issues and resolve a variety of complex support problems. 
• Log customer interactions and tag/categorize issues accordingly. 
• Resolve a monthly volume of tickets consistent 
• Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.
• Identify ways to improve existing processes and procedures.
• Mentor newer members of the Customer Support team with customer issues.
• Contribute content to knowledge base to support team and customer enablement
• Ensure Support SLAs and CSAT goals are consistently met, and ticket queues are well managed
• Incident report and On Call 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3-4 years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies
• A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
• Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
• Strong, creative problem solving skills
• Quick learner, willing to take initiative, and has great follow through
• A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
• A high-energy, optimistic outlook and positive attitude
• An empathetic approach to troubleshooting and customer service
• A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
• Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
• Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
• Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
• Experience with incident communication and on-call.
• Experience with the following:
  
  • Supporting Email (or similar) REST API’s
  • Email Deliverability 
  • JIRA/Confluence Experience (a plus)
  • Snowflake
  • Terminals  (command prompt)

Desired:

• Reading/Debugging HTML (a plus)
• SQL  (a plus)
• Snowflake & Splunk (a plus)
• Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)
• Postman or other APIs client
• Zendesk is preferable 

Location

This role will be based in Colombia, Remote. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Job Title: Implementation Engineer

Location: Medellin, Colombia

Hybrid model: 2 times per week at the office. 

Role Overview:
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.

Key Responsibilities:

• Collaborate with clients to gather requirements and design tailored implementation strategies.
• Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
• Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
• Collaborate closely with Engagement Managers and Implementation Consultants to ensure successful onboarding and implementation.
• Troubleshoot technical issues during implementation and support User Acceptance Testing (UAT) to meet client requirements.
• Manage multiple client engagements simultaneously, ensuring timely and high-quality delivery.
• Document configuration steps, create process plans, and develop guides for specific products or features.
• Act as a key resource for improving configuration and implementation processes, sharing best practices and identifying areas for efficiency gains.
• Provide feedback to the Product Management team to support product enhancements and client needs.
• Use project management and ticketing tools like Asana, Rocketlane, Salesforce, Jira, and Confluence to track and manage implementation workflows.

• Design AI flows using different tools (low code-no code designer, vibe coding, scripting)

Qualifications:

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space.
• Previous experience in project implementation, customer service, or technical support is required.
• Experience in client-facing implementation is essential, ensuring successful project delivery and building strong relationships.
• Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java.
• Experience with APIs, webhooks, and integrating third-party systems.
• Familiarity with IVR systems and contact center workflows.

• Basic knowledge of Data Base and writing SQL queries
• Proficiency in troubleshooting and problem-solving in complex technical environments.

• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Self-motivated with strong organizational and time management skills.

Preferred Skills:

• 3 years of experience working with the LiveVox, NiCE, Genesys, Five9, Alvaria, TCN or similar.
• Knowledge of cloud technologies and platforms (e.g., AWS, Azure).
• Experience in implementing digital channels such as Email, SMS, Chat, and Chatbot, etc.
• Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
• Solution Architecture: Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
• Outbound Contact Center Expertise: Deep understanding of campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.
• AI/ML Awareness: Understanding of how AI can enhance outbound operations (e.g., call outcome prediction, agent coaching)

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team, who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize, use a consultative approach in creating high-quality, professional, hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Mid Frontend Developer - React, TypeScript (20754), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Develop and deliver high-quality frontend features using React, TypeScript, and Next.js, from prototype to production.
• Integrate frontend applications with backend services via RESTful APIs and manage data fetching efficiently.
• Build reusable, scalable UI components using modern styling systems (Tailwind CSS, design systems, headless UI).
• Ensure code quality through testing, performance optimization, and active participation in CI/CD and code review processes.

Qualifications and Skills 

• 3+ years of experience in frontend development with strong expertise in React and TypeScript.
• Solid experience with Next.js (SSR, SSG, App Router) and modern React features (hooks, Server Components).
• Strong knowledge of HTML, CSS, JavaScript (ES6+), and responsive design principles.
• Experience with state management and data fetching tools (React Query, SWR, Redux, Zustand, etc.).
• Hands-on experience with Tailwind CSS and modern UI/component libraries (Radix UI, shadcn/ui, etc.).
• Experience with form handling and validation (React Hook Form, Zod).
• Strong experience with testing frameworks (Jest/Vitest, React Testing Library, Playwright).
• Familiarity with Node.js (basic backend/BFF knowledge).
• Experience with modern tooling and workflows (Vite/Webpack, Git, CI/CD pipelines).
• Experience leveraging AI-assisted development tools (Copilot, Cursor, Claude, etc.) and strong problem-solving skills.

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

Benefits & Perks:

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid 
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

About the Role

The Sales Solution Engineer is a key professional supporting the VTEX Sales team by leveraging strong technical and multifunctional skills. They maintain close collaboration with development and professional services teams to stay updated on the platform's capabilities. Their role involves highlighting business benefits to prospective customers, defining project scopes, creating technical proposals, and ensuring scalability in solutions. This team serves as both the backbone and driving force of the Sales team, focusing on sales planning and understanding partner needs to deliver effective, tailored solutions.

*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday. 

Job requirements

• 3+ years of experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar roles;
• Proven experience managing enterprise-level customer accounts.
• You have experience in developing working relationships across all levels of management, internally and externally;
• You can work multi-functionally with colleagues and managers, internally and externally;
• You can translate complexity into action plans and communications;
• You possess excellent communication and presentation skills, capable of quickly establishing audience confidence.
• You translate the customers' needs into business and architectural solutions;
• You have a tech & math mindset, providing simple solutions to complex problems;
• You are fluent in English (written & speaking).

Nice to have: 

• You have deep knowledge of technologies such as HTML, XML, JavaScript, CSS, React, GraphQL, Node.
• Leveraging AI and automation to optimize core pre-sales processes, streamlining tasks and enhancing overall functional efficiency.

About VTEX

Benefits

• Family Day
• Transportation Allowance 
• Meal Allowance
• Health Insurance + Travel Insurance
• Dental Insurance
• Life Insurance
• Dotación

Position Overview 

IANS is seeking a User Interface Designer to help elevate the design quality, speed, and consistency of IANS’ security decision support platform. 

This role will focus on executing polished, user-centered interfaces and helping translate design concepts and business requirements into developer-ready designs. The designer will work closely with Product, Engineering, and Content teams to create cohesive visual patterns and user interfaces that scale. 

You’ll collaborate directly with the Senior Product Designer, who provides product direction, wireframes, and user journeys. You’ll have the opportunity to transform those foundations into detailed, implementation-ready interfaces that reflect IANS’ evolving product identity and its increasingly interconnected ecosystem of content and data. 

This position is ideal for someone who loves details, design systems, and the craft of UI design—and who wants to help demonstrate the business value of consistent, thoughtful interface designs. 

Key Responsibilities 

• Execute high-fidelity designs based on provided wireframes, user journeys, and product requirements. Deliver clear specifications, responsive layouts, and interaction states ready for engineering handoff in Figma.
• Design and refine interfaces that connect security decision support workflows with related data and content types (e.g., frameworks, articles, and reports)
• Contribute to professional development tools and experiences that help security leaders and their teams track progress, manage learning, and engage with personalized content tied to their professional development.
• Collaborate with Product, Engineering, and Content teams to ensure consistency and clarity in how content and interface design work together.
• Translate design specifications into developer-ready deliverables, partnering closely with engineers on implementation and QA.
• Support usability improvements by refining interaction states and adhering to accessibility standards.
• Help document design decisions and UI standards to make design work transparent and scalable across teams.
• Contribute to shared visual patterns that improve design and development efficiency, including components, tokens, and layout standards in Figma.
• Stay current with evolving UI trends, design tools, and best practices to keep our product experiences up-to-date and intuitive. 

Key Skills & Qualifications 

• 3-5 years of experience in User Interface, Product, or Visual Design roles.
• A portfolio that demonstrates ability to work from wireframes, user journeys, and prototypes to produce complete, engineering-ready UI designs.
• Proficiency in Figma, including components, variants, Auto Layout, and documentation best practices.
• Experience designing for content- and data-rich environments where multiple content types or data relationships drive the interface.
• Strong understanding of responsive design, accessibility, and component-based systems.
• Skilled at preparing implementation-ready design deliverables, including clear specifications and interaction notes, ensuring smooth collaboration and accurate builds with engineering.
• Able to evaluate live experiences to spot usability or visual issues and propose high-impact refinements that improve clarity, cohesion, and overall quality.
• Basic familiarity with front-end technologies (HTML, CSS, JavaScript, React) and ability to collaborate effectively with developers.
• Strong communication and collaboration skills. Comfortable giving and receiving feedback across departments and skill levels.
• Organized, detail-oriented, and able to manage multiple design tasks independently.
• Bachelor’s degree in Graphic Design, Visual Communication, Interaction Design, or equivalent practical experience. 

Customer Onboarding Manager

We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship!

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products.

Who are Tipalti:

Tipalti is one of the most exciting fintechs in the world, our Series F funding raised $270 million - valuing us at over $8.3 billion.  We are on a journey to transform financial operations for high-velocity organizations to rival those of the Fortune 5000.

You will be responsible:

• Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

About You

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience with implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred

• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

About the role:

We are looking for a Senior Marketing Backend Developer to support and enhance the backend infrastructure that powers our customer-facing websites and Marketing Operations systems. This role sits at senior level and is ideal for a developer who has solid backend fundamentals, experience working with modern cloud and API-based architectures, and is eager to grow their technical depth while partnering closely with marketing and web teams.

In this role, you will help build, maintain, and optimize backend services and integrations that connect systems like Marketo, Salesforce, and other marketing technologies. You’ll work alongside more senior engineers and cross-functional partners, contributing to scalable solutions that improve data flow, automation, and overall marketing effectiveness.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Develop, maintain, and support backend services and APIs that power customer-facing websites and marketing platforms.
• Assist with integrations between Marketing Operations systems (e.g., Marketo, Salesforce) to ensure reliable data flow and workflow automation.
• Contribute to database design and maintenance to support marketing and customer data needs, with a focus on reliability and performance.
• Build and maintain APIs and services that integrate with third-party platforms and internal tools.
• Help optimize backend code and processes for performance, scalability, and stability.
• Collaborate with front-end developers, designers, and marketing stakeholders to deliver high-quality digital experiences.
• Troubleshoot and resolve backend issues, escalating complex problems when needed.
• Write and maintain clear technical documentation for systems, integrations, and processes.
• Communicate progress, risks, and status updates to relevant stakeholders.
• Follow issues and defects through their full lifecycle to resolution.
• Perform other related duties as assigned.

About you:

• 5-8 years of experience developing and supporting backend systems, APIs, or services.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Working knowledge of cloud-based infrastructure, preferably AWS (e.g., Lambda, S3, DynamoDB, and similar services).
  
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
  
• Experience building or maintaining server-side APIs using Ruby, Python (Django, Flask), Node JS or similar backend technologies.
• Familiarity with marketing technology stacks and integrations (e.g., CRM, marketing automation platforms) is a strong plus.
• Exposure to modern web architectures such as composable or JAMStack environments.
• Ability to accept feedback, learn quickly, and continuously improve technical skills.

Nice to have: 

• Experience supporting or integrating with Marketo, Salesforce, or similar platforms.
• Familiarity with infrastructure-as-code tools (e.g., CloudFormation, SAM, or Terraform).
• Experience working on customer-facing web platforms in a marketing or SaaS environment.
• Experience with Google Tag Manager, contentful, Netlify.
• Familiarity with core front-end development concepts, including HTML, CSS, JavaScript, and component-based architectures.
• Experience working with a modern JavaScript framework (e.g., Astro, React, Vue, Svelte, Next.js)
• Exposure to modern web build tools and workflows (e.g., Vite, bundlers, static site generation, or JAMstack patterns).

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. 

About the role:

We’re looking for a detail-oriented Web Production Specialist to support the execution and delivery of web experiences across multiple brands. This role is responsible for helping bring marketing initiatives to life on the website—working closely with content, product marketing, PR, and partnerships teams to ensure pages are built efficiently, accurately, and to a high standard. You’ll play a key role in managing workflows, coordinating across teams, and ensuring all web updates are properly QA’d before going live.

About us:

8am builds software that helps professionals run stronger businesses. Our platform powers payments, client experience, and operational workflows for legal, accounting, and other service-based businesses. U.S. based professionals count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

What you'll do:

• Experience supporting web production, including building, updating, and publishing pages within a CMS
• Ability to execute web requests across cross-functional teams (content, product marketing, PR, partnerships) with strong attention to detail
• Working knowledge of web best practices, including page structure, UX, basic SEO (metadata, headers), and accessibility standards
• Proven ability to conduct thorough QA, ensuring accuracy across content, formatting, links, functionality, and mobile responsiveness
• Strong project coordination skills, with experience managing workflows in tools like Asana and keeping multiple requests moving simultaneously
• Excellent communication skills, with the ability to manage stakeholders, clarify requirements, and provide clear updates on timelines and priorities
• Comfortable operating in a fast-paced environment, handling a high volume of requests with speed and precision
• Proactive problem solver who can identify blockers, coordinate solutions, and step in to keep projects on track
• Interest in improving processes, with the ability to help standardize workflows, templates, and QA practices to support scalability

About you:

• 2–4 years of experience in web production, digital marketing, or project coordination
• Experience working with a CMS (e.g., WordPress, Webflow, Contentful, etc.)
• Familiarity with project management tools like Asana, Jira, or Monday.com
• Strong attention to detail and quality control mindset
• Ability to manage multiple tasks and priorities simultaneously
• Strong communication and organizational skills
  
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Nice to have: 

• Basic understanding of HTML/CSS/JS
• Familiarity with SEO best practices
• Experience supporting marketing or campaign execution
• Exposure to CRO or website performance optimization

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. 

Customer Support Engineer

We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.

Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Provide world-class service to our customers and ensure customer success post-sales.
• Provide specialized support on both technical and product issues, and also manage customer escalations.
• Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
• Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
• Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

About you 

• Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
• Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.
• Strong communication skills, including written, verbal, and listening.
• Detail-oriented and well-organized.
• Always learning, has a growth mindset.
• Strong creative thinking and problem-solving skills.
• Experience in working with ticketing systems such as Zendesk or any ticketing system. and Salesforce
• Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
• Experience with payment systems and/or working at a Fintech company – an advantage.
• Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

About ThriveCart

ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.

Location

Remote - Colombia

Job Overview:

We're looking for a strong Senior Full-stack PHP Software Engineer to join our team. You'll primarily extend and enhance both the backend services and frontend interfaces that power our funnel and onboarding builder—work that directly impacts how thousands of customers create and manage their checkout experiences.

You'll be working in a mix of modern (object-oriented PHP, Laravel/Symfony, React) and legacy code, shipping features that matter while helping us incrementally modernize the stack. 

You'll work alongside a team of skilled engineers who care about clean code, pragmatism, and shipping reliable, usable systems.

You'll have real impact on a system serving 65,000+ businesses, with the autonomy to incrementally modernize it.

The Team & Codebase

Editor 2.0 team is focused on our funnel and onboarding builder - a visual editor customers use to create their checkout experiences. It's a complex UI with real-time preview, component management, and integrations with the rest of the platform.

The stack:

• PHP (Laravel/Symfony, OOP)
• React components for editor UI
• MySQL/PostgreSQL, Redis, RabbitMQ
• REST APIs, Composer, PHPUnit, Docker, CI/CD pipelines
• Deployments multiple times per week
• We use PHPStan, PSR standards, and structured code reviews to maintain quality.

The environment:

• Small, autonomous team (4–5 engineers)
• Real ownership of work – not just executing tickets
• Direct collaboration with product and design
• Thorough but constructive code reviews
• Remote-first, async-friendly culture

Key Responsibilities:

• Week to week:
  • Extend backend APIs, business logic, and database queries in PHP
  • Build and enhance UI components using React and modern JS
  • Ship features end-to-end: from requirements to production deployment
  • Debug and fix issues in both legacy and modern code
  • Write automated tests for backend and frontend flows
  • Participate in code reviews and technical discussions
• Over time:
  • Take ownership of specific backend services, API endpoints, or frontend modules
  • Help migrate legacy PHP/jQuery code to modern full-stack patterns
  • Improve performance, reliability, and scalability across the stack
  • Mentor other engineers through pairing and feedback

Required Skills:

• Technical:
  • 5+ years of professional experience building and maintaining web applications at scale
  • Strong PHP fundamentals: OOP, MVC, Laravel/Symfony or similar frameworks
  • Experience with full-stack development (PHP backend + JS frontend)
  • Comfortable navigating legacy PHP codebases and modernizing them
  • Experience with REST APIs, relational databases (MySQL/PostgreSQL), and caching systems (Redis, Memcached)
  • Can write automated tests (PHPUnit, Jest, or similar)
  • Understanding of frontend basics: HTML, CSS, JavaScript
  • Familiarity with deployment pipelines, Git, and CI/CD
  • Experience of using AI Agents and implementing and building AI tools and Agents
• Approach:
  • You default to shipping incremental improvements over big rewrites
  • You ask good questions when requirements are unclear
  • You balance code quality with business needs
  • You're comfortable working in codebases that aren't perfect
  • You can explain technical tradeoffs to non-engineers

Nice to Haves:

• Experience building SaaS or e-commerce platforms
• Migrating legacy PHP apps to modern frameworks
• Experience with React or other modern frontend frameworks
• Familiarity with microservices, modular architectures, or API-first designs
• Cloud infrastructure experience (AWS, GCP)

What Success Looks Like

First 30 days:

• Ship at least one meaningful full-stack improvement
• Understand key backend services and frontend flows
• Comfortable navigating legacy and modern code

First 60 days:

• Independently own and ship medium-sized features across the stack
• Provide helpful code reviews to the team
• Identify and propose improvements to full-stack workflows or code

First 90 days:

• Have deep context in 1-2 areas and a roadmap for improvements you'd like to drive.
• Lead a refactor or performance/quality improvement initiative
• Measurably improve performance, reliability, or test coverage in your areas

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.

About the role:

We are looking for a Marketing Backend Developer to support and enhance the backend infrastructure that powers our customer-facing websites and Marketing Operations systems. This role sits between junior and senior levels and is ideal for a developer who has solid backend fundamentals, experience working with modern cloud and API-based architectures, and is eager to grow their technical depth while partnering closely with marketing and web teams.

In this role, you will help build, maintain, and optimize backend services and integrations that connect systems like Marketo, Salesforce, and other marketing technologies. You’ll work alongside more senior engineers and cross-functional partners, contributing to scalable solutions that improve data flow, automation, and overall marketing effectiveness.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Develop, maintain, and support backend services and APIs that power customer-facing websites and marketing platforms.
• Assist with integrations between Marketing Operations systems (e.g., Marketo, Salesforce) to ensure reliable data flow and workflow automation.
• Contribute to database design and maintenance to support marketing and customer data needs, with a focus on reliability and performance.
• Build and maintain APIs and services that integrate with third-party platforms and internal tools.
• Help optimize backend code and processes for performance, scalability, and stability.
• Collaborate with front-end developers, designers, and marketing stakeholders to deliver high-quality digital experiences.
• Troubleshoot and resolve backend issues, escalating complex problems when needed.
• Write and maintain clear technical documentation for systems, integrations, and processes.
• Communicate progress, risks, and status updates to relevant stakeholders.
• Follow issues and defects through their full lifecycle to resolution.
• Perform other related duties as assigned.

About you:

• 3–6 years of experience developing and supporting backend systems, APIs, or services.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• Working knowledge of cloud-based infrastructure, preferably AWS (e.g., Lambda, S3, DynamoDB, and similar services).
  
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
  
• Experience building or maintaining server-side APIs using Ruby, Python (Django, Flask), Node JS or similar backend technologies.
• Familiarity with marketing technology stacks and integrations (e.g., CRM, marketing automation platforms) is a strong plus.
• Exposure to modern web architectures such as composable or JAMStack environments.
• Ability to accept feedback, learn quickly, and continuously improve technical skills.

Nice to have: 

• Experience supporting or integrating with Marketo, Salesforce, or similar platforms.
• Familiarity with infrastructure-as-code tools (e.g., CloudFormation, SAM, or Terraform).
• Experience working on customer-facing web platforms in a marketing or SaaS environment.
• Experience with Google Tag Manager, contentful, Netlify.
• Familiarity with core front-end development concepts, including HTML, CSS, JavaScript, and component-based architectures.
• Experience working with a modern JavaScript framework (e.g., Astro, React, Vue, Svelte, Next.js)
• Exposure to modern web build tools and workflows (e.g., Vite, bundlers, static site generation, or JAMstack patterns).

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. 

Driven by our enthusiasm for meeting new talents and fostering connections within the community and as part of our profile mapping program, we are now exploring diverse roles, including Full Stack Developer Senior. It’s important to note that, in this instance, the role does not involve immediate hiring but rather serves as a part of a pipeline for future recruitments.

We're looking for a Semi Senior React.js Developer to join our remote multicultural team and be part of the full development cycle of web and mobile apps: including understanding business needs, designing solutions for specific problems, and developing the product. They should be able to work independently with little support from other devs to develop high-quality software, which is aligned with client needs and company standards.

What are the main responsibilities of this role?

• Develop well-designed and high-quality code, with automated tests.
• Participate in the overall management of the project (planning and review calls, board and story-map maintenance, etc).
• Ensure the development of high-quality code across the company.
• Write meaningful code reviews.
• Collaborate with internal initiatives.
• Encourage project and company technical improvement.
• Assist team members and generate meaningful discussions during disagreements.
• Execute the right level of documentation for the project.

Which skills and experience do we envision for this role?

• +2 years of experience in the IT field.
• Experience in Typescript is appreciated.
• At least 2 years of experience developing web applications (React is preferred but we welcome other frameworks).
• At least 2 years of experience working with HTML and CSS.
• Having worked with CSS preprocessors (Sass, Less).
• Experienced working with RESTful APIs.
• Knowledge of data and state management libraries (React Query, Redux Toolkit, Zustand or others).
• Experience with frontend testing libraries is appreciated (Testing Library, Cypress, Jest, etc).
• Experience with Server Side Rendering is appreciated.
• Experience working with agile methodologies and within an agile environment.
• Advanced English skills, both written and spoken.
• Experience working with CI/CD pipelines (Continuous Integration and Continuous Delivery).
• Experience working with bundlers and compilers (e.g. vite, webpack, babel, parcel, gulp, grunt, etc).
• Software experience from degree studies.
• Experience with AI development tools such as Cursor, GitHub Copilot, or Claude.

Join our team and enjoy:

• Access to Rootstrap University, Conferences/Certifications, and a Mentorship Program for your professional growth.
• Learning Bonus.
• Opportunities to organize cross-functional initiatives and receive 360 Feedback to improve your skills continuously.
• The flexibility to work remotely or from our offices in Montevideo, Buenos Aires, and Medellín, with a flexible time schedule and Workation program.
• Gym benefits, psychological counseling, and weekly lunch reimbursements with special foods in the offices.
• An Onboarding kit and access to cutting-edge technologies and tools to make your work easier.
• Referrals program bonuses, After offices, Prizes, and special occasions gifts to celebrate your achievements.
• People Care referent to support your well-being and personal development.

We value your well-being and happiness. We grow together!

How we work:

• We offer a flexible and diverse work environment that fosters multicultural talent
• We value autonomy and creativity, We want people to bring ideas to the table and to think as leaders.
• We put our focus on real human connections
• We have a commitment to excellence

At Rootstrap, we help companies launch, grow, and scale their digital products and services. With over 290 global team members, we’ve built solutions for industry leaders like MasterClass, Universal, and Google, as well as for innovative startups and inspired pioneers. Our team takes pride in making an impact that goes beyond the code, earning regular recognition as a Fastest Growing Company and Best B2B Service Provider.

We embrace an AI-first mindset, continuously exploring how artificial intelligence can enhance the way we build products, solve problems, and deliver value. Across all stages of the development process, we encourage our teams to actively leverage AI to boost productivity and drive innovation.

With offices in Uruguay, Argentina, and Colombia, we offer the flexibility to work remotely. Discover more about life at Rootstrap at https://www.rootstrap.com/careers.

All of our candidate searches are covered under Uruguayan Law 19691 (the purpose of this law is to promote the inclusion of people with disabilities).

As part of our Security and Compliance process, all seniority levels and roles must follow the company’s information security policies and secure development practices, and promptly report any suspected security incidents or vulnerabilities.

Driven by our enthusiasm for meeting new talents and fostering connections within the community and as part of our profile mapping program, we are now exploring diverse roles, including Full Stack Developer Senior. It’s important to note that, in this instance, the role does not involve immediate hiring but rather serves as a part of a pipeline for future recruitments.

We're looking for a Senior React.js Developer to join our remote multicultural team and be part of the full development cycle of web and mobile apps: including understanding business needs, designing solutions for specific problems, and developing the product. They should be able to work independently with little support from other devs to develop high-quality software, which is aligned with client needs and company standards.

What are the main responsibilities of this role?

• Develop well-designed and high-quality code, with automated tests.
• Participate in the overall management of the project (planning and review calls, board and story-map maintenance, etc).
• Ensure the development of high-quality code across the company.
• Write meaningful code reviews.
• Collaborate with internal initiatives.
• Encourage project and company technical improvement.
• Assist team members and generate meaningful discussions during disagreements.
• Execute the right level of documentation for the project.

Which skills and experience do we envision for this role?

• +4 years of experience in the IT field.
• Experience in Typescript is appreciated.
• At least 2 years of experience developing web applications (React is preferred but we welcome other frameworks).
• At least 2 years of experience working with HTML and CSS.
• Having worked with CSS preprocessors (Sass, Less).
• Experienced working with RESTful APIs.
• Knowledge of data and state management libraries (React Query, Redux Toolkit, Zustand or others).
• Experience with frontend testing libraries (Testing Library, Cypress, Jest, etc).
• Experience with Server Side Rendering is appreciated.
• Experience working with agile methodologies and within an agile environment.
• Advanced English skills, both written and spoken.
• Experience working with CI/CD pipelines (Continuous Integration and Continuous Delivery).
• Experience working with bundlers and compilers (e.g. vite, webpack, babel, parcel, gulp, grunt, etc).
• Software experience from degree studies.
• Experience with AI development tools such as Cursor, GitHub Copilot, or Claude.

Join our team and enjoy:

• Access to Rootstrap University, Conferences/Certifications, and a Mentorship Program for your professional growth.
• Learning Bonus.
• Opportunities to organize cross-functional initiatives and receive 360 Feedback to improve your skills continuously.
• The flexibility to work remotely or from our offices in Montevideo, Buenos Aires, and Medellín, with a flexible time schedule and Workation program.
• Gym benefits, psychological counseling, and weekly lunch reimbursements with special foods in the offices.
• An Onboarding kit and access to cutting-edge technologies and tools to make your work easier.
• Referrals program bonuses, After offices, Prizes, and special occasions gifts to celebrate your achievements.
• People Care referent to support your well-being and personal development.

We value your well-being and happiness. We grow together!

How we work:

• We offer a flexible and diverse work environment that fosters multicultural talent
• We value autonomy and creativity, We want people to bring ideas to the table and to think as leaders.
• We put our focus on real human connections
• We have a commitment to excellence

At Rootstrap, we help companies launch, grow, and scale their digital products and services. With over 290 global team members, we’ve built solutions for industry leaders like MasterClass, Universal, and Google, as well as for innovative startups and inspired pioneers. Our team takes pride in making an impact that goes beyond the code, earning regular recognition as a Fastest Growing Company and Best B2B Service Provider.

We embrace an AI-first mindset, continuously exploring how artificial intelligence can enhance the way we build products, solve problems, and deliver value. Across all stages of the development process, we encourage our teams to actively leverage AI to boost productivity and drive innovation.

With offices in Uruguay, Argentina, and Colombia, we offer the flexibility to work remotely. Discover more about life at Rootstrap at https://www.rootstrap.com/careers.

All of our candidate searches are covered under Uruguayan Law 19691 (the purpose of this law is to promote the inclusion of people with disabilities).

As part of our Security and Compliance process, all seniority levels and roles must follow the company’s information security policies and secure development practices, and promptly report any suspected security incidents or vulnerabilities.

About the Role

We are seeking a highly motivated and experienced Email Marketing Coder to join our dynamic team. In this role, you will be responsible for developing and deploying email marketing campaigns across various internal systems, ensuring high-quality performance, and maintaining a strong adherence to industry best practices. You will work closely with the creative, marketing, and technical teams to bring designs to life and optimize campaigns for maximum effectiveness. Your expertise will play a key role in enhancing our email marketing efforts and contributing to the overall success of our digital strategy.

Responsibilities include but are not limited to;

• Email Coding & Development: Code responsive email templates based on design files provided by the creative team or direction from marketing managers. Ensure emails are optimized for various devices and email clients.
• Quality Assurance & Troubleshooting: Perform QA on HTML email files using tools such as Litmus, EmailOnAcid, or other similar inbox rendering tools. Troubleshoot and resolve any rendering or deliverability issues that arise during testing.
• Link Tracking: Generate and implement tracking codes for all links within email campaigns to ensure accurate performance tracking and reporting.
• Collaboration with Marketing: Work closely with marketing leads to define the scope for new projects, identifying opportunities for optimization and growth within the email marketing strategy.
• Industry Best Practices Compliance: Ensure that all email campaigns deployed across multiple internal systems adhere to industry best practices regarding design, accessibility, deliverability, and user engagement.
• Campaign Deployment: Oversee the deployment of email campaigns, ensuring timely execution while maintaining the integrity and quality of the final output.

Requirements

• Experience: Minimum of 2+ years of hands-on experience with Salesforce Marketing Cloud (SFMC)., Klaviyo, Braze, Attentive or any other ESP.
• Technical Expertise: Proficiency in HTML, CSS, SQL, and email scripting languages such as Ampscript or Jinja. Strong experience with hand-coding HTML and CSS, particularly for responsive email design.
• Email Marketing Experience: 3 to 5 years of experience in the email marketing field, with a focus on email production, preferably using large enterprise email platforms.
• Project Management: Proven ability to manage multiple projects and collaborate with internal stakeholders and partners. Strong client-service skills with an ability to manage expectations and deadlines.
• Industry Knowledge: Solid understanding of email technologies, best practices, and current trends. Ability to troubleshoot and optimize campaigns for performance and deliverability.
• Organizational Skills: Excellent organizational skills with the ability to prioritize tasks and manage multiple campaigns and deadlines with minimal oversight.

Our interview process includes, but is not limited to the following:

• Cognitive Aptitude, Excel and Typing Test
• Logic assessment on Excel

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• This is a fully in-office role based in Bogotá, Colombia. Candidates must be available to work on-site five days a week.

Note. Please submit your resume in English.