About Us

We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our College Park office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work.

Responsibilities:

Onsite IT Operations and End-User Support

• Primary Technical Liaison: Serve as the dedicated, primary technical point of contact for the main College Park office, providing scheduled, expert support visits to two satellite lab locations in the region.
• Helpdesk & Desktop Support: Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff.
• Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies.
• Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments.
• A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events.

Lab Infrastructure & Configuration Management (SDE/Automation Focus)

• Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes.
• Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration).
• Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams.
• Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing).

Network and Infrastructure Assistance

• Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs).
• Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts.
• Physical Deployment: Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs).

Strategic Projects and M&A Integration

• Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements.
• Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment.

You would be a good fit with:

• 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role.
• Demonstrable experience providing hands-on, end-user technical support in a corporate environment.
• Proficiency with Windows, Linux, and macOS operating systems.
• Experience administering SAML-based SaaS Apps (Okta, Entra, Jumpcloud).
• Supporting cloud-based productivity applications (M365, Google Workspace).
• Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi).
• Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms).
• Strong organizational skills and experience with inventory management and asset tracking.
• Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation.
• Must be able to work on-site full-time in the College Park office.

You would be a great fit with:

• Experience in a rapidly growing environment or a technology-focused company.
• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are a plus.
• Demonstrable experience with Configuration Management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash).
• Experience in a rapidly growing, technology-focused company or lab environment.
• Prior experience supporting research or engineering teams with custom lab software.
• Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance.
• Prior experience with IT support for M&A activity.

Location: This role will be based in our College Park office and may require after-hours support. 
Travel: Up to 10%
Job ID:  1188

The approximate base salary range for this position is $107,123  - $140,251. The total compensation package includes base, bonus, and equity.

Location: This role can work onsite or hybrid from our College Park, MD.  We are open to a fully remote option for the right candidate.
Travel: Up to 10%
Job ID: 1552 

The Role: 

IonQ is seeking a Senior Manager of Treasury Operations to build, scale, and own our global treasury infrastructure.  You will own a multi-billion-dollar treasury function spanning 25+ legal entities across 11 countries, with an active M&A integration pipeline and a global primary-bank migration currently in flight.  Reporting directly to the SVP of Finance & Business Analytics, this role serves as the company's foremost technical expert on cash management, global banking operations, and liquidity mechanics.  While you will partner with executive leadership on capital strategy, your primary mandate is operational excellence: executing daily cash positioning, managing complex intercompany funding structures, and ensuring flawless cross-border compliance.  We need a self-sufficient builder who thrives in the details, capable of transforming decentralized cash processes into a scalable, SOX-compliant, and highly streamlined treasury function.  This is a highly autonomous, Individual Contributor role requiring a hands-on builder who operates independently to execute daily tactical treasury operations while simultaneously architecting scalable global systems. For the right candidate, this role offers a unique opportunity to own the tactical treasury architecture of a hyper-growth company while gaining direct exposure to executive-level capital allocation and long-term financial strategy.

Responsibilities:

• Global Liquidity & Cash Operations: Manage global cash positioning, short-term liquidity forecasting, and concentration structures. Execute cash management and monitor working capital to ensure adequate liquidity across all global entities.
• Capital Strategy Support: Provide dynamic cash flow modeling and analytical support to the SVP of Finance to inform ROI-driven capital allocation, external funding evaluations, and long-term enterprise value creation.
• M&A Banking & Integration Support: Support the financial integration of acquired entities by executing treasury-related due diligence, consolidating acquired bank accounts, and systematically folding new targets into our global cash pooling and liquidity structures.
• Bank Relationship & Administration: Serve as the primary administrator for all global banking portals. Manage all bank administration processes, including KYC documentation, signatory updates, fee analysis, and compliance requests with scalability in mind. Manage standby letters of credit, performance guarantees, and other off-balance-sheet credit instruments backing customer, vendor, and landlord obligations.
• Intercompany & Cross-Border Financing: Manage IonQ's intercompany loan portfolio. Partner tightly with Tax and Legal to design and execute cash pooling, netting structures, and repatriation strategies that minimize trapped cash and optimize tax efficiencies.
• FX & Risk Mitigation: Monitor foreign exchange (FX) exposures across global operations and support the execution of hedging strategies to reduce P&L volatility.
• Systems & Automation: Lead the evaluation, implementation, and optimization of Treasury Management Systems (TMS) and ERP integrations. Drive the automation of cash forecasting, reporting, and reconciliation workflows.
• Governance & Controls: Establish and enforce strict global treasury policies. Ensure robust compliance with SOX and internal control requirements across all cash movement and banking activities.
• Public Company & SEC Support: Partner with Accounting and Reporting teams to provide necessary data, footnotes, and MD&A content for quarterly and annual public filings regarding cash, investments, and FX exposures.

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• 7-10+ years of progressive, hands-on experience in corporate treasury operations within a complex, multi-national organization.
• Deep technical expertise in periodic cash positioning, intercompany funding mechanisms, and global banking structures.
• Proven experience managing global bank account administration (KYC, FATCA, signatories, and portal security).
• Public-company treasury experience, including SOX compliance and direct support of SEC reporting (10-Q, 10-K disclosures for cash, investments, and FX exposures).
• Operating experience across at least 5 countries and 3+ functional currencies, with demonstrated success managing multi-currency cash and FX exposure.
• Hands-on experience independently selecting, implementing, and operating a Treasury Management System (e.g., Kyriba, GTreasury, ION, SAP).
• Direct experience executing M&A treasury integration, including bank account consolidation, signatory transitions, and folding acquired entities into a global liquidity structure.

Preferred Qualifications:

• Certified Treasury Professional (CTP) designation strongly preferred.

The approximate base salary range for this position is $128,445 - $167,497. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.

About VulnCheck

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.

About the Role

VulnCheck is looking for a Red Team Systems Administrator / Lab Manager to build, maintain, and operate the lab infrastructure that supports our vulnerability research team. This role is responsible for standing up and managing a research environment that includes networking equipment, IoT / OT devices, and the supporting compute, storage, and network infrastructure our researchers depend on to discover, analyze, and validate vulnerabilities.

You'll work closely with our exploit developers and threat researchers to ensure they have reliable, secure, and reproducible environments for testing against real-world hardware and software. The lab is central to VulnCheck's mission — our researchers need to move fast, and the infrastructure has to keep up. While this is a hybrid role, the position requires regular onsite management of physical lab equipment in the Fort Meade, MD area. 

What You'll Do

• Design, build, and maintain the physical and virtual lab infrastructure used by VulnCheck's vulnerability research team.
• Procure, configure, and manage networking equipment (routers, switches, firewalls, wireless access points) and IoT / OT devices used for security research and exploit validation.
• Manage lab network architecture — including segmentation, VLANs, out-of-band management, and isolated test environments to safely run exploit code against live devices.
• Administer Linux and Windows servers, hypervisors, and virtualization platforms (e.g., VMware, Proxmox, KVM) that host vulnerable software and services for testing.
• Maintain firmware libraries and device inventories, ensuring researchers have access to specific hardware and software versions needed for vulnerability analysis.
• Provide remote access infrastructure (VPN, jump hosts, remote console access) so distributed team members can interact with physical lab equipment.
• Automate environment provisioning, configuration management, and lab reset workflows using tools such as Ansible, Terraform, or similar.
• Monitor lab systems for availability, performance, and security — and respond to issues promptly.
• Collaborate with researchers to understand upcoming research targets and proactively prepare the lab environments they need.
• Manage vendor relationships for hardware procurement, warranties, and RMA processes.
• Document lab architecture, procedures, and runbooks to ensure operational continuity.

What You'll Bring

• 8+ years of experience in systems administration, lab operations, or infrastructure engineering.
• Strong hands-on experience with Linux system administration (Ubuntu, CentOS/RHEL, or similar).
• Solid networking fundamentals — TCP/IP, DNS, DHCP, VLANs, firewall configuration, and routing.
• Experience managing and configuring networking equipment (Cisco, Juniper, MikroTik, etc).
• Familiarity with IoT devices and embedded systems — comfortable working with serial consoles, JTAG, firmware flashing, and device provisioning.
• Familiarity with OT/ICS devices and protocols is a huge plus.
• Experience with virtualization and containerization technologies (VMware, Proxmox, KVM, Docker).
• Experience with configuration management and infrastructure-as-code tools (Ansible, Terraform, or similar).
• Ability to work independently and manage priorities across multiple concurrent research efforts.
• Strong documentation habits and clear written communication.
• Scripting skills in Python, Bash, or Go for automating lab workflows; familiarity with Go is a plus. 

Preferred Qualifications

• Experience using Claude or other AI models for task automation. 
• Prior experience supporting a security research, penetration testing, or red team lab environment.
• Prior cybersecurity work experience (at a vendor or in government).
• Experience managing physical lab infrastructure remotely, including out-of-band management (IPMI/iLO/iDRAC), remote PDUs, and KVM-over-IP.

*IMPORTANT NOTE: This position may involve access to technology subject to U.S. export control regulations. Employment is contingent upon the company's ability to authorize access under applicable export control, sanctions, and any other applicable legal or contractual requirements. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

What We Offer

We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles.

Benefits and Perks

• Competitive salary with employee equity program
• Health, dental, and vision coverage
• Unlimited PTO
• 401(k) plan
• Remote friendly environment with flexibility
• Expense reimbursement for home internet and phone
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

Why Join Us

Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.

VulnCheck gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts.

VulnCheck has a transparent, collaborative, and supportive culture — we are looking for people who have a growth mindset, are curious and innovative. Our team is smart, but humble, hardworking, and supportive.

VulnCheck is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. VulnCheck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

In order to join the ELEVI team you will need  

• A CURRENT OR ACTIVE SECURITY CLEARANCE WITH POLY IS REQUIRED.  
• (Ten)+ years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required. 
• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5)+ years of additional Systems Administrator experience may be substituted for a bachelor’s degree. 
• Key Responsibilities:
  • Cloud Infrastructure Management: Deploy, manage, and scale AWS resources (EC2, S3, RDS, Lambda). Optimize cloud spending and ensure high availability across environments.
  • Data Orchestration: Maintain and optimize Apache NiFi clusters. Design and troubleshoot data routing, transformation, and system-to-system delivery logic.
  • Security & Compliance: Perform regular security testing, including vulnerability scans. Assist in remediating findings to maintain a hardened security posture.
  • Automation & Scripting: Develop scripts (Bash, Python, or PowerShell) to automate repetitive tasks and integrate security tools into the CI/CD pipeline.
  • Monitoring & Support: Provide Tier 2/3 support for system outages. Utilize monitoring tools to proactively identify and resolve performance bottlenecks.
  
  Required Skills/Experience:
  • Strong proficiency in Linux (RHEL/AL2023)
  • AWS Expertise: Proven experience managing AWS environments
  • Data Flow Knowledge: Direct experience configuring and monitoring Apache NiFi or similar ETL/orchestration tools.
  
  Desired Skills/Experience:
  • Experience with Infrastructure as Code (Terraform or CloudFormation).
  • Knowledge of containerization (Docker, Kubernetes).
  • Familiarity with accreditation, ATO, SSP Maintenance.
  • CI/CD (Git) and Jira/Confluence for ticket tracking/documentation.
  • AWS Certified DevOps Engineer – Professional, AWS Certified CloudOps Engineer Associate, or RHCSA certifications

Some of the day-to-day activities: 

• Provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and any processes related to these systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems, for the escalation and communication of status to agency management and internal customers, and for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. 

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$150,000 - $170,000

We’re an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

What Impact You’ll Have:

Tailored Access, a GRVTY Company is seeking Systems Administrators to support Department of Defense/IC missions at Fort Meade, MD. You will be responsible for Linux Systems Administration while supporting IC missions that are vital to our national security.

What You'll be Owning

• Perform Linux system administration functions.
• Stand up, configure, and maintain Linux servers.
• Monitoring and patching/upgrades to standard networking resources (routers, switches, firewalls).
• Monitoring and patching/upgrades to servers and VM hardware.
• Assist and incorporate security compliance controls as applicable.
• Support documentation of non-applicable controls.
• Assist with installation of new or replacement hardware or software.
• Configure and integrate hardware or software with existing networked infrastructure.
• Assist with decommission and/or removal of obsolete, excess, or replaced hardware.
• Document inventory changes.

What You Must Have:

• TS/SCI with polygraph (polygraph must be within last 6 years)
• 10 years of systems administration experience OR technical bachelor's degree + 5 years of systems administration experience
• Proficient with Linux. 
• Minimum of 3 years Linux system administration experience (within the last 3 years).
• Experience with patching and upgrading Linux servers and networking resources.
• VM experience
• Security + cert

What Would be Nice to Have

• Dell and HPE Linux servers
• Juniper and Cisco routers, switches, and firewalls
• Palo Alto firewalls
• Ansible
• Nutanix – VM management
• Rubrik – data storage
• Nomad containers
• SALT scripts
• LibreNMS
• NetBox

#LI-PS1

What Impact You’ll Have:

Tailored Access, a GRVTY Company is seeking Systems Administrators to support Department of Defense/IC missions at Fort Meade, MD. You will be responsible for Linux Systems Administration while supporting IC missions that are vital to our national security.

What You'll be Owning

• Creates, and maintains RedHat Linux virtual machines running in a cloud infrastructure (Amazon AWS).
• Evaluates systems for IAVA compliance and applies necessary security updates/patches.
• Performs command line system administration tasks on virtual machines.
• Handles regular system backups and periodically tests backups for functionality.
• Communicates with developers and dev ops team members to provide system administration support.
• Apply patches and upgrades.
• Troubleshoot server issues.
• Administer customer accounts
• Deploy monitoring tools.
• Deploy applications and tools.
• Assist with escalated customer tickets.
• Installation and cabling of equipment

What You Must Have:

• Active TS/SCI with polygraph (polygraph must be within last 6 years)
• 10 years of systems administration experience OR technical bachelor's degree + 5 years of systems administration experience
• Linux command line system administration (CentOS, RedHat, Amazon Linux, or equivalent)
• Experience applying system updates via yum or equivalent patching repository
• Experience working within a cloud environment a plus (Amazon AWS, Azure, or equivalent cloud infrastructure with virtual machines)
• Experience or knowledge of RedSeal Network Mapping tool a plus
• Knowledge of software deployed on systems a plus but not required (Elasticsearch, Docker, Kubernetes, NiFi)

What Would be Nice to Have

• Syslog/NxLog
• Nagios or other similar monitoring applications
• Scripting experience (Python/Perl)

#LI-PS1

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Virtual Meeting Manager to join our team.  

This is an on-site position located in Rockville, MD.

Position Description:

Ardent is seeking a Virtual Meeting Manager to join our dynamic team. As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring reliable execution of enterprise collaboration platforms and conference room technologies. You will support high-visibility meetings, maintain platform performance, and ensure seamless user experiences across all environments.

Responsibilities and Duties:

• Oversee daily operations of virtual and hybrid meeting platforms, including Microsoft Teams, Teams Phone, Zoom for Government, and conference room A/V systems.
• Schedule, test, and execute high-visibility meetings and large-scale events, including after-hours support as needed.
• Coordinate with stakeholders to resolve platform issues and support system administration activities.
• Maintain and update ServiceNow knowledge base articles related to supported meeting platforms.
• Ensure readiness, functionality, and reliability of conference room A/V equipment, including Teams Rooms, Zoom Rooms, displays, microphones, and cameras.
• Monitor and report equipment status, risks, and issues to leadership.
• Support and track SLA compliance related to virtual meeting performance, response times, and availability metrics.

Requirements: 

• Bachelor’s degree in Information Technology, AV/Telecommunications, or related field.
• Minimum of 4 years of experience managing enterprise virtual meeting platforms in a federal or large enterprise environment.
• Hands-on experience with Microsoft Teams (including Teams Phone), Zoom for Government, and hybrid/conference room A/V systems.
• Experience supporting high-visibility meetings and troubleshooting real-time collaboration issues.
• Strong organizational and communication skills with the ability to coordinate across multiple stakeholders.
• Active Public Trust Tier clearance (or ability to obtain).

Preferred Qualifications: 

• Microsoft 365 Certified: Teams Administrator Associate.
• Zoom Certified Professional.
• Experience with ServiceNow or similar ITSM platforms for knowledge management and ticketing.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our team.  

This is an on-site position in Rockville, MD.

Position Description:

Ardent is seeking a Deputy Project Manager / Desktop Technician Manager / Queue Manager to join our dynamic team. In this role, you will support daily IT operations by overseeing desktop support teams and managing the ServiceNow ticket queue. You will ensure efficient workload distribution, SLA adherence, and continuous visibility into ticket performance while serving as a backup to the Project Manager.

Responsibilities and Duties:

• Support the Project Manager in managing day-to-day desktop support operations.
• Serve as the primary lead for the ServiceNow ticket queue, including triage, routing, assignment, and closure oversight.
• Schedule and distribute workload across Tier 1 and Tier 2 technicians based on skillsets, availability, and SLA priorities.
• Monitor SLA response and resolution metrics; proactively escalate risks to prevent breaches.
• Provide operational oversight and guidance to desktop support technicians to ensure service quality and consistency.
• Act as Project Manager during absences, ensuring continuity of operations and decision-making.
• Prepare weekly reporting, including ticket summaries, backlog status, and trend analysis for leadership presentations.
• Coordinate staffing coverage across shifts, including planned absences and surge support requirements.

Requirements: 

• Bachelor’s degree in Information Technology, Computer Science, or related field (or Associate’s degree with equivalent experience).
• Minimum of 5 years of IT operations management experience.
• At least 3 years of supervisory, team lead, or queue management experience.
• Hands-on experience with ServiceNow administration and ITSM processes (incident, request, and problem management).
• Strong understanding of SLA management, ticket prioritization, and service delivery metrics.
• Demonstrated ability to lead teams, manage competing priorities, and operate in a fast-paced environment.
• ITIL Foundation certification.
• Active Public Trust clearance (or ability to obtain).

Preferred Qualifications: 

• ServiceNow Certified System Administrator.
• CompTIA A+ or Network+.
• Experience supporting federal or enterprise IT service desk environments.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

What Impact You’ll Have:

Tailored Access, a GRVTY Company, is seeking experienced Systems Administrators to support core Intelligence Community (IC) missions. As a cyber professional in the intelligence community, you will work as part of a team on the frontlines against our cyber adversaries. 

What You’ll be Owning:

 The System Administrator will provide High Performance Computing (HPC) services in the form of HPC enhanced sustainment capabilities to two geographically dispersed areas. These capabilities include:  

• Systems running Red Hat, CentOS, SUSE and custom vendor-specific operating systems, with high-speed shared storage (lustre, and gpfs as examples), along with dedicated high-speed low latency network interconnects like Infiniband and Slingshot.   
• Transitioning systems into Operations. This team works across organizations to provide for planning, delivery, and integration of new or additional HPC sustainment capabilities that include HPC systems, servers (cluster, SMP, MPP and SPD), and parallel file systems.
• System Administrators (HPC) must support The HPC and ABS (ABUNDANTSHIELD high speed shared parallel storage) SRE teams and follow Government designated policies and procedures, developed to enhance the teams’ ability to perform their sustainment responsibilities and to improve customer mission operations.

Proficient with the following:  

• Provide support for implementation, troubleshooting and maintenance of IT systems 

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 

• Manage the daily activities of configuration and operation of IT systems 

• Provide assistance to users in accessing and using IT systems 

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems 

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 

• Provide support for the escalation and communication of status to agency management and internal customers 

• Optimize system operations and resource utilization, and perform system capacity analysis and planning 

• Provide in-depth experience in trouble-shooting IT systems 

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets 

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process 

• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance 

• Support the design of systems, mission architecture and associated hardware 

• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) 

• Analyze and resolve complex problems associated with server hardware, applications and software integration 

What You Must Have:

• Active TS/SCI with polygraph clearance. Most recent poly in the last 7 years.
• DoD 8570 IAT II level certification
• B.S. in a technical discipline and 10 years’ experience as a System Administrator in programs and contracts of similar scope, type and complexity or 15 years’ experience in lieu of a degree.  

What Impact You’ll Have:

Tailored Access, a GRVTY Company, is seeking experienced Systems Administrators to support core Intelligence Community (IC) missions. As a cyber professional in the intelligence community, you will work as part of a team on the frontlines against our cyber adversaries. 

What You’ll be Owning:

The System Administrator will provide High Performance Computing (HPC) services in the form of HPC enhanced sustainment capabilities to two geographically dispersed areas. These capabilities include: 

• Systems running Red Hat, CentOS, SUSE and custom vendor-specific operating systems, with high-speed shared storage (lustre, and gpfs as examples), along with dedicated high-speed low latency network interconnects like Infiniband and Slingshot.   
• Transitioning systems into Operations. This team works across organizations to provide for planning, delivery, and integration of new or additional HPC sustainment capabilities that include HPC systems, servers (cluster, SMP, MPP and SPD), and parallel file systems. 
• System Administrators (HPC) must support The HPC and ABS (ABUNDANTSHIELD high speed shared parallel storage) SRE teams and follow Government designated policies and procedures, developed to enhance the teams’ ability to perform their sustainment responsibilities and to improve customer mission operations.   

What you must have:

• Active TS/SCI with polygraph clearance. Most recent poly in the last 7 years.
• DoD 8570 IAT II level certification
• B.S. in a technical discipline and 5 years’ experience as a System Administrator in programs and contracts of similar scope, type and complexity or 10 years’ experience in lieu of degree. 

What Would Be Nice to Have:

Proficient with the following:  

• Provide support for implementation, troubleshooting and maintenance of IT systems 
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
• Manage the daily activities of configuration and operation of IT systems 
• Provide assistance to users in accessing and using IT systems 
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems 
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 
• Provide support for the escalation and communication of status to agency management and internal customers 
• Optimize system operations and resource utilization, and perform system capacity analysis and planning 
• Provide in-depth experience in trouble-shooting IT systems 
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets 
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process 
• Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance 

What Impact You’ll Have:

Tailored Access, a GRVTY Company, is seeking experienced Systems Administrators to support core Intelligence Community (IC) missions. As a cyber professional in the intelligence community, you will work as part of a team on the frontlines against our cyber adversaries. 

Description:

The System Administrator will provide High Performance Computing (HPC) services in the form of HPC enhanced sustainment capabilities to two geographically dispersed areas. These capabilities include:  

• Systems running Red Hat, CentOS, SUSE and custom vendor-specific operating systems, with high-speed shared storage (lustre, and gpfs as examples), along with dedicated high-speed low latency network interconnects like Infiniband and Slingshot.
• Transitioning systems into Operations. This team works across organizations to provide for planning, delivery, and integration of new or additional HPC sustainment capabilities that include HPC systems, servers (cluster, SMP, MPP and SPD), and parallel file systems. 
• System Administrators (HPC) must support The HPC and ABS (ABUNDANTSHIELD high speed shared parallel storage) SRE teams and follow Government designated policies and procedures, developed to enhance the teams’ ability to perform their sustainment responsibilities and to improve customer mission operations.   

Proficient with the following (as specific position requires):  

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning   

What You’ll be Owning:

• Conduct computer network defense.
• Conduct target development for use or decision by Government personnel.
• Analyze and produce intelligence information.
• Conduct computer/network security to provide advice to the Government.
• Create and maintain documentation of their analysis.
• Ensure to routinely follow oversight and compliance.
• Acquire/share job knowledge/skill.
• Partner with team members on the contract, including government personnel and other partner companies.

What You Must Have:

• Active TS/SCI with polygraph clearance. Most recent poly in the last 7 years.
• DoD 8570 IAT II level certification
• B.S. in a technical discipline and 3 years of experience as a System Administrator in programs and contracts of similar scope, type and complexity or 8 years’ experience in lieu of degree.  

In Order to work with the ELEVI Team you need:

• High school diploma or equivalent.
• Five (5) years of work experience with Microsoft Word, Excel, Outlook, and Power Point; and Adobe Acrobat.
• Five (5) more of administrative support experience to include developing correspondence, providing customer service, scheduling, and filing documents.
• Three (3) years or more of work experience in any of the following areas or equivalent fields: contracts, administration, finance, and/or program administration.
• Three (3) years or more experience with Contract administration
• FSP Clearance required

Desired Qualifications:

• High school diploma or equivalent.
• 10 years of work experience with Microsoft Word, Excel, Outlook, and Power Point; and Adobe Acrobat.
• 10 years of administrative support experience to include developing correspondence, providing customer service, scheduling, and filing documents.
• 6 years of work experience in any of the following areas or equivalent fields: contracts, administration, finance, and/or program administration.10 years contract admin exp

 Desired Qualifications:

• DAWIA Level 1 or higher in Contracting or FAC-C Level 1 or higher certification.
• Experience with Acquisition Lifecycle Management (ALM) or Contract Writing System (CWS) 
• Associate's degree or other advanced degree in Business, Engineering, Technology,
• 1 year with Gov acquisition contracting process 
• Experience working with organization(s) in the Intelligence Community.

Description

The CSA shall demonstrate professional oral and written communication skills in order to convey information clearly and concisely; have technological skills necessary to perform the SOW CSA tasks; possess strong organizational and time management skills; have a basic understanding of the contracts process; take initiative to learn responsibilities; manage tasks and responsibilities independently; and demonstrate attention to detail in order to minimize clerical errors and mistakes.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$120,00-150,00 depending 

Why Work at ELEVI? 

To become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.

Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life.  We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.

We’re an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

In Order to work with the ELEVI Team you need:

• High school diploma or equivalent.
• Five (5) years of work experience with Microsoft Word, Excel, Outlook, and Power Point; and Adobe Acrobat.
• Five (5) more of administrative support experience to include developing correspondence, providing customer service, scheduling, and filing documents.
• Three (3) years or more of work experience in any of the following areas or equivalent fields: contracts, administration, finance, and/or program administration.
• Three (3) years or more experience with Contract administration
• FSP Clearance required

Desired Qualifications:

• High school diploma or equivalent.
• 10 years of work experience with Microsoft Word, Excel, Outlook, and Power Point; and Adobe Acrobat.
• 10 years of administrative support experience to include developing correspondence, providing customer service, scheduling, and filing documents.
• 6 years of work experience in any of the following areas or equivalent fields: contracts, administration, finance, and/or program administration.10 years contract admin exp

 Desired Qualifications:

• DAWIA Level 1 or higher in Contracting or FAC-C Level 1 or higher certification.
• Experience with Acquisition Lifecycle Management (ALM) or Contract Writing System (CWS) 
• Associate's degree or other advanced degree in Business, Engineering, Technology,
• 1 year with Gov acquisition contracting process 
• Experience working with organization(s) in the Intelligence Community.

Description

The CSA shall demonstrate professional oral and written communication skills in order to convey information clearly and concisely; have technological skills necessary to perform the SOW CSA tasks; possess strong organizational and time management skills; have a basic understanding of the contracts process; take initiative to learn responsibilities; manage tasks and responsibilities independently; and demonstrate attention to detail in order to minimize clerical errors and mistakes.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$120,00-150,00 depending 

Why Work at ELEVI? 

To become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.

Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life.  We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.

We’re an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

In Order to work with the ELEVI Team you need:

• High school diploma or equivalent.
• Ten (10) years of work experience with Microsoft Word, Excel, Outlook, and Power Point; and Adobe Acrobat.
• Ten (10) years of administrative support experience to include developing correspondence, providing customer service, scheduling, and filing documents.
• Six (6) year of work experience in any of the following areas or equivalent fields: contracts, administration, finance, and/or program administration.
• Ten (10) years or more contract administration experience required
• FSP Clearance required

 Desired Qualifications:

• DAWIA Level 1 or higher in Contracting or FAC-C Level 1 or higher certification.
• Experience with Acquisition Lifecycle Management (ALM) or Contract Writing System (CWS) 
• Associate's degree or other advanced degree in Business, Engineering, Technology,
• 1 year with Gov acquisition contracting process 
• One year of work experience with Government (Federal, State, or Local) acquisition contracting process.
• Experience working with organization(s) in the Intelligence Community.

Description

The CSA shall demonstrate professional oral and written communication skills in order to convey information clearly and concisely; have technological skills necessary to perform the SOW CSA tasks; possess strong organizational and time management skills; have a basic understanding of the contracts process; take initiative to learn responsibilities; manage tasks and responsibilities independently; and demonstrate attention to detail in order to minimize clerical errors and mistakes.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is depending on Level:

$150,400 - $165,000

Why Work at ELEVI? 

To become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.

Our benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life.  We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.

We’re an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants—without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

Black Canyon Consulting (BCC)  is searching for QA Platform Engineer (DevOps) to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This opportunity is full time and onsite/remote at the NCBI in Bethesda, MD and/or remote.

NCBI is part of the National Library of Medicine (NLM) at National Institutes of Health (NIH). NCBI advances science and public health by providing free access to biomedical literature and genomic data over the web, making it one of the 400 top most-visited sites in the world. NCBI's diverse staff of smart, talented, and deeply technical people collaborate to build critically valuable services for researchers, physicians, educators, students, and the general public. For example, NCBI develops and delivers PubMed, an index of over 29 million biomedical research abstracts, often with links to full-text literature and supporting data.