WebRTC Jobs in Manila.
All active WebRTC roles based in Manila.
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About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.
This position reports to our Manager, Solution Architect. Must be able to work US hours.
What you'll do
- You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
- You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
- You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
- You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
- You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
- You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
- You will perform risk analysis and change management, ensuring project success and on-time delivery.
- You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
Skills you'll bring
- Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Understanding and experience with:
- VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
- Data Center Technologies (Public & Private Clouds).
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
- Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
- Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Ready to apply?
Apply to Dialpad
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Telecom Engineer I is a specialized engineering professional responsible for building, testing, and maintaining the voice solutions that power the customer voice integrations and Five9 cloud contact center platform.
Key Responsibilities
A Five9 Telecom Engineer I focuses on the customer facing voice SIP trunk builds, architecture and operation of real-time communication systems, which includes:
- Developing high-quality, reliable, and high-performing voice applications across various platforms (desktop, web).
- Working with key technologies such as SIP, MPLS and VPN.
- Designing and optimizing low-latency voice pipelines and handling real-time streaming voice (RTP/SIP).
- Troubleshooting and resolving complex issues within the global voice platform.
- Collaborating with cross-functional teams (Product Managers, Global Solution Architects and Connectivity PMs) to deliver a seamless customer experience.
- Ensuring the platform is scalable, reliable, observable, and maintainable, following DevOps practices.
- Mentoring and training junior team members.
Required Skills and Qualifications
Typical requirements for a voice engineering role at Five9 include:
- Experience: 5+ years of industry experience in software development and troubleshooting VoIP systems.
- Technical Expertise: Expert-level knowledge of SIP call flows, routing algorithms, and carrier interoperability. Strong hands-on experience with real-time voice systems in C++, Java, or JavaScript. Ribbon SBC (5k, 7k, SWe), GSX (9000)
- Networking Knowledge: Deep understanding of telecommunication protocols (SIP, RTP, WebRTC).
- Problem-Solving: Strong debugging skills and experience with audio media analysis and troubleshooting tools like SIPp.
- Methodology: Experience working within Agile/Scrum teams.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Ready to apply?
Apply to Five9