Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

We’re on the lookout for an Inventory Planner to help us keep things running smoothly. Your mission? To ensure our products are always on the shelves (or in our customers' hands) while keeping things efficient and cost-effective. You’ll be in charge of managing inventory, forecasting demand, and improving stock availability—all while working closely with our teams to streamline processes and drive continuous improvement in our supply chain.

This is a role for someone who loves problem-solving and finding smart solutions to keep things moving. You’ll get to make a real impact, balancing the day-to-day operations with long-term strategy to ensure we’re ready for whatever comes next.

If you worked here this past month here are some things you might have been involved in:

• Owning inventory supply planning, ensuring the alignment across our target weeks of stock, supplier allocation, production capacity, and freight allocation policies.
• Diving into demand and supply data to stay one step ahead, adjusting inventory strategies to avoid stockouts and keep customers happy.
• Leading the charge on cross-functional collaboration to optimize the supply chain—working closely with production, logistics, and marketing teams to get products where they need to be, when they need to be there.
• Participating in the evolution of our planning process by shortening our purchasing cycles from monthly to weekly to reduce risk of over and under stocking global warehouses
• Redesigning and finalising parameters for our safety stock model to optimise global inventory holdings
• Implementing an updated inventory policy for all 13 warehouses targeting compliance rates of 90% or higher
• Delivering on the Integrated function of IBP by building weekly inventory and purchasing reports distributed to x-functional partners to help inform key decision making
• Sharing your expertise to refine our systems, reports, and inventory policies, always looking for ways to make things better.
• Contributing to the IBP team culture by championing daily stand-ups and fortnightly sprint planning 

Let’s talk about you

We’re looking for someone who thrives in a fast-moving environment and loves a good challenge. You’ve got a knack for balancing the day-to-day operational needs with long-term goals. Your experience in inventory management will help us improve our supply chain efficiency, and your data-driven approach will help us keep costs down and stock availability high.

You’ve got:

• Solid experience with inventory management, demand planning, and stock management (ideally in a  Major Retail Facing or Direct to Customer setting).
• A love for data—whether that’s in Excel / Google Sheets, NetSuite ERP, or any other platform—and the ability to analyze it to drive decisions.
• Awesome communication skills, making it easy to present your insights so teams across the business can make informed choices. 
• The ability to foresee challenges, work through solutions, and communicate clearly with both internal and external stakeholders.
• A passion for sustainability, and a desire to work for a company that’s making a real difference in the world.
• Adept at problem-solving and project management, with strong organisational skills in time management and prioritisation.
• Proficient in supply chain planning concepts and Sales & Operations Planning (S&OP) processes. 

Ready to level up our inventory game and make a positive impact in the world? Apply now and help us make sure our customers always get the sustainable products they love—while taking care of the planet too.

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. 

Applications close: 22 April 2026

Job Title: Senior Production Artist

Role: Freelancer

Duration: 6 months

Location: Manila, Philippines 

About the role: 

We are seeking a highly disciplined, system-oriented Digital Designer / Artworker to join our global production team. This role is designed for a technical specialist who combines the precision of traditional typography with the efficiency of modern AI and automation.  
 
You will be responsible for the global transcreation of assets, ensuring that brand consistency is maintained across multiple languages and regions. You aren’t just building pages; you are building scalable systems that allow us to produce high-volume, pixel-perfect content at speed. 

What you will be doing: 

• Global Transcreation: Manage the adaptation of master layouts into multiple languages. You will ensure that typographic integrity remains intact across varying character counts, right-to-left (RTL) scripts, and regional formatting requirements.
• AI & Automation Integration: Oversee AI-driven design tools and automation tools to accelerate production workflows to automate repetitive tasks without sacrificing quality.
• Production at Scale: Orchestrate the delivery of high-volume document suites, ensuring that global rollout maintains the same mathematical precision on the last page as the first.
• Technical Layout & Grids: Build and manage complex documents using robust modular and baseline grid systems. You view the grid as a non-negotiable foundation for all work.
• Typographic Excellence: Execute advanced typesetting with a focus on kerning, tracking, and vertical rhythm. You will manage complex paragraph and character styles to ensure 100% consistency across global files.
• Template Architecture: Develop "bulletproof," automation-ready InDesign templates. These templates must be engineered to handle text expansion/contraction during the transcreation process.
• Pre-Flight & Quality Control:  Conduct rigorous technical audits of files for print-readiness, including ink limits, overprint settings, and bleed requirements. 

What you need to be great in this role: 

• Minimum of 2-3 years combined experience as an DTP artist or Designer  
• Experience working for a fast-paced environment, Creative Agency experience. 
• Has an excellent understanding of the technical constraints and design requirements 
• Good verbal and written English communication and presentation skills 
• Deep understanding of Corporate Brand Guidelines  
• Deep understand of Design systems, typography, technical specifications and design 
• Understanding of AI tools and automation platforms to streamline the production pipeline. 
• Experience in handling multi-lingual layouts and how different languages impact design and readability. 
• Deep understanding of Design systems. 
• Expert-level Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat Pro).
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16774

#LI-D1 #LI-Remote

Job Title: Social Media Manager 

Role: Freelancer 

Duration: 1-2 months

Location: Manila, Philippines

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

IIG are looking for a Social Media Manager to play a key role in driving business success through best-in-class use of social media. 

With support from IIG’s Editorial & Strategy hub team and an embedded team of data analysists, social creatives and community managers, and a direct line into Health Care Brand’s Marketing team this role will be a key part of Health Care Brand’s strategic function, helping reach, recruit and activate audiences around social content rooted in the culture, interests and stories people really care about and respond to! 

You will be the go-to source of knowledge and inspiration for best practice and innovation at strategy design stage, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth. 

You will need to be an assured and authoritative presence in senior management team meetings providing an insightful and strategic point-of-view on all things social. 

What you will be doing: 

Core function:  

Social Media Planning: 

• Will serve as support to the Digital Strategist/Planner to plan and develop monthly content calendars, assisting in creative conceptualization of social campaigns across media channels, and define and execute social media strategy for different platforms.   
• You will be accountable for producing weekly, monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social KPI to all relevant teams and stakeholders. 
• Planning and scheduling posts at optimal times to maximize reach and engagement. 
• A keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social. 
• Crisis Management: Handling any negative feedback or crises promptly and professionally to protect the brand's reputation. 
• Understanding the nuances of each platform (Meta, TikTok, Twitter, Youtube, etc.) and tailoring strategies accordingly. 
• Testing new features, tools, and formats to find innovative ways to engage the audience and drive results.  
• Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch).  
• Knows how to copywrite social content is a plus point 

Workflow management: 

• Uses project management and workflow tools.  
• Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Account Managers, and Strategy Head.  

 Team development and inspiration:  

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Suite and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Meta, Twitter, TikTok, Youtube etc) is a bonus. 
• You will have an instinctive (and data-backed) understanding of how to find the right influencers and media partners to reach any target audience and know how to ensure we get the best out of them. 
• Experience across a range of social media management tools to schedule content, manage campaigns and sign-offs and generate client-facing reports 
• Proficient in Microsoft Office and other related software.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17521

#LI-D1 #LI-Hybrid

Job Title: Digital Manager

Role: Freelancer 

Duration: 7 months

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Digital Manager with 2-3 years brand experience to manage digital content for a key account based at the client’s business. You will be joining a fun and dynamic team who are all passionate about their clients and their communication needs. This is a great opportunity for a level headed, strategic thinker, who has a passion for great content and creating impact 

The Digital Manager will be responsible for owning, implementing and iteratively improving the clients content planning and creation– including audience engagement, reach, and growth, tone of voice, original format development, content commissioning, planning, scheduling, and optimisation through to reporting on KPIs. You will provide strategic recommendations and input every step of the way from campaign, proposition and format development, publishing plans, optimisation, measurement, and evaluation. 

The success of the role will rely on your ability to spot opportunities to help our clients achieve their business ambitions. 

What you will be doing: 

• The Digital Manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms across Website, Facebook, LinkedIn) to build brand presence and trust, both online and in-person. 
• Role will be required to both plan and implement digital advertising formats and budget across social platforms 
• The job requires engaging audiences digital platforms to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a Digital Manager, all your messaging, content, and crisis observation across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• PR - managing and extending a brand's audience; engaging with the audience across social platforms (both positive and negative) alongside client 
• Voice of consumer analysis 
• Prepare reports + make suggestions 
• Capture trending moments or social media content and format trends on to be leveraged 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. 
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tool like Sprinklr, Social Studio, Social Bakers, and others 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to ideate and work with creative team to create content – from reels, photo posts, snaps, landing pages, brand pages, etcRole requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop would be an advantage. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17517

#LI-D1 #LI-Hybrid

Job Title: Advertising Compliance (ASC) Account Manager / Advertising Compliance (ASC) Officer 

Role: Freelancer 

Duration: 5 months

Location: Manila, Philippines

About the role: 

Oliver Hub Philippines is looking for an Advertising Compliance Officer  who  will be responsible for ensuring that all advertising materials align with the Ad Standards Council (ASC) regulations in the Philippines. This role plays a crucial part in managing the approval process for campaigns, preventing compliance issues, and ensuring smooth execution. 

The ideal candidate is a highly organized individual with strong attention to detail, excellent project management skills, and the ability to coordinate with multiple teams, including clients, creative, accounts, and legal, to ensure all advertisements meet regulatory requirements

What you will be doing:

Regulatory Compliance & Approval Management:

• Oversee the entire ASC approval process, ensuring all advertising materials meet compliance requirements before submission. 
• Review campaign assets and materials to identify potential compliance concerns, minimizing risks of rejection or revision. 
• Stay updated on ASC policies, advertising regulations, and industry standards to ensure all campaigns align with the latest guidelines. 

Project Coordination & Timeline Management:

• Work closely with clients, creatives, account management, and legal teams to ensure advertising materials adhere to ASC regulations. 
• Establish and follow clear timelines and workflows for ASC submissions to avoid campaign delays. 
• Maintain a tracking system for all ASC applications, approvals, and feedback, ensuring seamless process management. 

Risk Assessment & Documentation:

• Identify potential compliance risks and proactively resolve issues before submission. 
• Join in creative development process and client presentations to make recommendations based on what will most likely get approval from ASC
• Maintain organized records of all ASC-related correspondences, permits, and approvals for easy reference. 
• Act as the main point of contact between the client and the Ad Standards Council. 

Training & Compliance Advisory:

• Educate client and internal teams on ASC regulations and best practices to ensure smoother approval processes. 
• Develop and implement guidelines and checklists to help creative teams produce compliant advertising materials. 
• Provide ongoing support to minimize compliance risks and ensure adherence to ASC standards. 

What you need to be great in this role:

• Solid knowledge of ASC regulations and advertising compliance. (experience in ASC submission is a plus). 
• Strong project management skills with the ability to manage multiple campaigns simultaneously. 
• Exceptional attention to detail and problem-solving abilities. 
• Excellent  written and verbal communication skills for effective coordination and documentation. 
• Ability to work under pressure and meet strict deadlines. 
• Prior experience in advertising, marketing, or compliance is an advantage. 
• Strong communication and presentation skills in case agency has to defend its work to an ASC hearing/panel.
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Basic knowledge in Photoshop/editing is a plus 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 17518

#LI-D1 #LI-Hybrid

Role:  Senior Account Director 

Location:  Manila, Philippines

About the role: 

The Gen AI Content Studio (gen AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in contact directly with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and Talent and challenge the status quo in advertising and marketing. 

As a Project Manager within the new Gen AI Medical Communications Team, you will be instrumental in overseeing the delivery of targeted communications to healthcare professionals (HCPs), including emails, banners, and other digital assets. Your responsibilities will include managing the workflow, optimizing team capacity, and ensuring all projects meet deadlines and quality standards. You will coordinate collaboration among medical, creative to guarantee that every HCP-focused communication is executed efficiently, on time, and with precision. 

What you will be doing: 

• Lead the end-to-end project lifecycle, from briefing and planning to production and delivery, ensuring timelines and quality standards are met, within the sprint formats 
• Partner with brand and creatives to translate business objectives into clear project scopes with detailed deliverables and actionable timelines. 
• Manage the workflow of multiple projects simultaneously, ensuring seamless coordination and best time allocation within the team, and managing delivery of final assets for final use. 
• Build and maintain scalable tracking systems (trackers, timelines, capacity planning) to support multiple projects. 
• Facilitate communication between teams, anticipating challenges, and proactively solving bottlenecks. 
• Brief and coordinate medical writers, graphic designers, and delivery teams. 
• Ensure all content meets regulatory and compliance standards (medically accurate, compliant, and on-brand). 
• Manage and coordinate medical and regulatory review processes, ensuring timely approvals while maintaining project timelines. 
• Contribute to continuous improvement by documenting learnings, optimizing processes, and sharing best practices across global Gen AI Content Studio teams. 
• Lead regular updates on projects through status meetings, and follow up, manage project capacity and expectations for timelines, budgets, and scope. 

What you need to be great in this role: 

• 10+ years of experience in project management in healthcare communication (agency side preferred) 
• Previous experience managing HCP‑facing content (for doctors or pharmacists) — including analysis, design, or workflow development — is preferred, even as part of broader project management experience. 
• Proven ability to manage complex, multi-stakeholder projects in healthcare environment. 
• Exceptional organizational and communication skills, with a proactive, solution-oriented mindset. 
• Comfortable working in fast-paced, high-volume content environments with multiple deliverables. 
• Scientific literacy, attention to detail, and solid understanding of the pharmaceutical regulatory environment. 
• Experience in creative software and Gen AI applications (Canva, Jasper or other LLMs, etc.) 
• Entrepreneurial mindset with a passion for innovation and experimentation and curiosity about how Generative AI can enhance creative workflows. 
• English fluency required. 
• Remote based position. 

Req ID: 17425

#LI-JQ1 #LI-Remote

Role:  Senior Medical Copywriter

Location:  Manila, Philippines

About the role: 

The Gen AI Content Studio (gen AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in contact directly with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and Talent and challenge the status quo in advertising and marketing. 

This position involves developing written medical content for one or multiple brands, as part of a remote-based team comprised of design. Content is re-adapted from sources of and e-detailing for several channels (emailing, banners, trainings, etc.)  

What you will be doing: 

• Act as the scientific backbone of the HCP studio, translating complex medical information into clear, compliant, and scalable content for digital channels. 
• Develop clear, accurate, and engaging medical content tailored to HCPs (Specialists, GPs, Pharmacists) based on existing sources and materials. 
• Ensure all content is fully referenced, aligned with approved claims, and compliant with medical and regulatory requirements. 
• Understand and synthesise complex scientific and clinical information to ensure factual integrity and compliance. 
• Adapt and repurpose e-detailing, medical sources for multiple channels such as emails, banners, training modules, and e-detailing platforms. 
• Develop multiple content variations from a single source to support scalable, always-on HCP communication. 
• Collaborate closely with design teams to integrate written content seamlessly with visual elements. 
• Define on-visual copy (headlines, key messages, callouts) and ensure seamless integration between content and visual execution. 
• Review and edit content to maintain consistency in tone, style, and adherence to regulatory and ethical standards. 
• Work closely with the Project Manager to understand client briefs, timelines, and deliverable scope. 

What you need to be great in this role: 

• Advanced scientific degree in life science 
• 7+ years of experience in medical writing or scientific communication for healthcare agencies 
• Exceptional ability to translate complex medical and scientific concepts into clear, compelling narratives, supported by a strong portfolio of medical content. 
• Advanced understanding of Generative AI tools and medical content automation workflows (e.g., ChatGPT, Claude, Jasper, and other AI-assisted writing platforms). 
• Experience creating digital-first, medical content, which is not limited to long-form or static materials only. 
• Excellent collaboration and communication skills, able to work effectively with strategy, marketing, clinical, and production teams. 
• Entrepreneurial mindset with a passion for innovation, scientific accuracy, and experimentation in medical communication. 
• English proficiency is mandatory – all work happens in English. 
• Remote collaboration with design teams and project managers. 

Req ID: 17424

#LI-RO1 #LI-Remote

Role: Senior Designer  

Location:  Manila, Philippines

About the role: 

The GenAI Content Studio (Generative AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in direct contact with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and challenge the status quo in advertising and marketing. 

This role focuses on designing and delivering purposeful, user‑ready creative templates and marketing communications for global brand toolkits and multi‑regional adaptation. The ideal candidate has a strong understanding of digital and graphic design principles and experience designing adaptable templates that support consistent brand execution across markets. 

What you will be doing: 

• Design and produce a wide range of HCP-facing materials: detail aids, leave pieces, slide kits, patient brochures, banners, e-learning interfaces, and email templates and produce the templates in Canva for re-use. 
• Create modular template architectures in Canva that allow non-designers (Medical Managers, field force) to populate content without breaking the layout. 
• Build robust, well-structured files with clearly labeled layers, styles, and grids to ensure ease of use by other team members or clients. 
• Translate complex scientific and clinical content into clear, visually compelling layouts that support comprehension and message hierarchy. 
• Simplify complex medical information into clear visual hierarchies suitable for fast consumption by HCPs. 
• Work closely with medical writers to ensure data visualizations (charts, graphs, MOA illustrations, infographicas) accurately and faithfully represent the underlying science. 
• Ensure consistency of visual identity and tone across all touchpoints and content formats. 
• Apply brand guidelines rigorously while adapting designs for different formats, channels, and market needs. 
• Work in close coordination with Project Managers to respect timelines, prioritize tasks, and manage concurrent projects efficiently. 
• Ensure all creative work complies with regulatory, ethical, and brand standards. 
• Ensure visual outputs accurately reflect approved claims and do not introduce misleading or non-compliant interpretations of medical data. 

What you need to be great in this role: 

• 7+ years of experience in visual design within creative agencies or healthcare environments.
• English proficiency is mandatory – all work happens in English. 
• Remote‑based opportunity. 
• Previous experience creating doctor‑ or pharmacist‑facing content is preferred, even as part of broader design experience. 
• Exceptional visual storytelling, composition, and conceptualization skills proven by a strong creative book with experience in healthcare. 
• Strong understanding of Generative AI tools and creative automation workflows (e.g., Canva, Leonardo. Ai, Kling, LLMs). 
• Use Gen AI tools to create high-quality visual assets (including talent imagery, product visuals, and backgrounds), ensuring outputs are realistic, brand-aligned, and production-ready. 
• Excellent collaboration and communication skills, able to bridge strategy, marketing, and production. 
• Strong organizational skills and attention to detail. 
• Entrepreneurial mindset with a passion for innovation and experimentation. 
• Experience working in regulated industries or healthcare. 

Req ID: 17426

#LI-RO1 #LI-Remote

Role:  Operations Director / Project Director

Location:  Manila, Philippines 

About the role: 

In this role you will oversee a variety of client-led work as part of the OLIVER Philippines Hub team. You will work with a variety of clients with XX of our main client from Insurance & Pharma industries. As the Project Director you will define and shape all account processes and set operational best practices across the client accounts. You will wear many hats and need a versatile skill set to manage varied and dynamic projects. 

Reporting to the Business Director, the Project Director oversees this growing team currently comprising of Senior Account Manager, Designer and Copywriter. The Hub Team is a central resource, which supports and delivers creative output for key clients across the region. 

What you will be doing: 

• Scoping, planning and specification of projects. 
• Take overall responsibility for your team’s project governance, ensuring all tasks are completed to the required standard for marketing communication channels 
• Team coordination: Ability to lead and coordinate diverse creative teams including designers, developers, copywriters, and marketers. 
• Conflict Resolution: Skilled in resolving creative conflicts and fostering a collaborative environment. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 
• Maintain and support the client’s brand guidelines and standards as specified and manage the quality control across all projects 
• Develop and effectively maintain excellent working relationships with the Client Services team to deliver projects on brief.  

What you need to be great in this role: 

• The ability to lead a team to deliver high-quality work that is on time and within budget.  
• The ability to parachute into situations, assess them and make quick beneficial decisions  
• Proactively identifying risks and obstacles and developing mitigation strategies. 
• Being able to define best practice and creative processing.  
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing deadlines.  
• Highly entrepreneurial and willing to refine the key skills for running a business. 
• Understanding of Creative Processes: Familiarity with creative workflows, including design, copywriting, digital media, branding, and video production. 
• Portfolio Management: Experience in handling multiple creative project 
• simultaneously, balancing creativity with client requirements and timelines 
• Experience in financial and consumer health category a plus 
• Experience working with FMCG and financial products.  
• 8+ years of relevant experience in:  
  • Digital  
  • Print  
  • Motion Graphics  
  • Web Design  
  • UX-UI  
  • Artwork  
  • Production   
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17427

#LI-DB1 #LI-Onsite

Role: GenAI Art Director 

Location:  Manila, Philippines

About the role: 

We’re looking for GenAI Art Director who will use the Pencil platform to deliver high quality, high performing ads to either enterprise clients or small businesses. You will likely have a team working with you and by nature of your expertise they will largely engage with you to resolve creative challenges they are coming up against and overcome the limitations of GenAI today.  

You will require deep experience with GenAI tools and what they can do for the advertising industry and for marketing clients - as well as the positivity, energy and lateral problem solving to explore and expand techniques to push beyond any perceived creative limitations.  One key measure of your success will be your ability to inspire a team with creative solutions day-to-day. Doing this successfully will deliver impact for our clients and fame for your work, as well as make you one of the leading voices of the GenAI revolution. 

Together with your team, you will develop digital concepts, art direction and assets that demonstrate exemplary standards in craft, whilst adhering to the client’s brand guidelines. Experience in Adobe After Effects / Motion graphics required.  

 
What you will be doing:  

• Must be a leader overseeing a team of creatives for both copy and design.  
• Art direct and produce high standards in craft and innovative work across platforms  
• A love of design, motion graphics and storytelling while best demonstrating GenAl capabilities within a systematic GenAI delivery process. 
• Be accountable for the full creative process from concept to execution. 
• Manage the preparation of all finished artwork files that will comply with the correct output specifications  
• Ensure all design work is aligned with the latest digital requirements and social trends  
• Handle multiple projects simultaneously and thrive in a fast-paced, deadline-driven environment . 
• Work with our Training team to actively explore, implement and explain new GenAl techniques to help our wider user base achieve high quality creative outputs 
• Work with our Product & Engineering teams to test new GenAl features and provide feedback to drive platform improvements 

What you need to be great in this role: 

• Strong in ideation and concepting from big ideas to digital and social campaigns  
• Strong art direction and visualisation skills from static to motion  
• Good understanding of the digital landscape and social assets development  
• Strong typographic skills  
• A highly creative integrated designer that can positively influence client briefs with your innovative ideas  
• Confident in bringing your own ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of artwork collateral  
• Understanding of design principles and an awareness of UX, UI and Responsive Design trends  
• Effectively organising and prioritising workload to manage timely client delivery  
• Excellent Adobe CS skills. Experience in Adobe After Effects / motion graphics required  
• Ability to take ownership of projects from concept through to completion  
• Attention to detail and able to work under own initiative  
• Excellent project management skills  
• Excellent experience working closely with clients during kick-off  
• Confident in presenting work to internal teams and to clients  
• Believes in making this world a better place though meaningful work  
• Enjoys working in a fast-paced, changing client environment  
• A passionate, driven and enthusiastic creative  
• Never settling for good and constantly strives to deliver the best  
• Self-motivated, working with high accountability and little supervision  
• Collaborative team player with an open mind  
• Possess the aptitude to learn new software effectively  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 
• Willingness to learn and incorporate AI into design processes. 

Req ID: 17422

#LI-RO1 #LI-Remote

Role:  GenAI Integrated Designer

Location:  Manila, Philippines

About the role: 

We’re looking for GenAI Integrated Designer who will use the Pencil platform to deliver high quality, high performing ads to either enterprise clients or small businesses. You will likely have a team working with you and by nature of your expertise they will largely engage with you to resolve creative challenges they are coming up against and overcome the limitations of GenAI today. You will require deep experience with GenAI tools and what they can do for the advertising industry and for marketing clients - as well as the positivity, energy and lateral problem solving to explore and expand techniques to push beyond any perceived creative limitations. One key measure of your success will be your ability to inspire a team with creative solutions day-to-day. Doing this successfully will deliver impact for our clients and fame for your work, as well as make you one of the leading voices of the GenAI revolution.

What you will be doing: 

• Producing beautiful and innovative designs for our client’s channels while best demonstrating GenAl capabilities within a systematic GenAI delivery process.
• To be responsible for the full design lifecycle from concept to execution.
• Utilizing motion animation skills to create dynamic and engaging visuals, enhancing the overall effectiveness and appeal of creative outputs. This includes creating animations that align with brand messaging and ensuring seamless integration within existing designs.
• Where necessary, directly intervene in developing, generating or manually retouching outputs to meet quality standards across briefs.
• To develop a deep understanding of target audiences and the client’s marketing strategy to deliver high quality results that have an instant, positive impact on the consumer, promoting products and brands.
• To pitch creative solutions in response to marketing strategies.
• To oversee and manage the preparation of all finished files that will comply with the correct output specifications.
• To employ expertise in photo manipulation to enhance visual quality and execution.
• Work with our Training team to actively explore, implement and explain new GenAl techniques to help our wider user base achieve high quality creative outputs• Work with our Product & Engineering teams to test new GenAl features and provide feedback to drive platform improvements.
• As a business we're committed to ensuring everyone on our team is fully trained and confident in using Pencil AI, and other approved AI tools. A wide range of Internal resources are available to make sure our teams stay ahead of the AI curve: training, webinars, newsletters, AI communities etc.
• You would be responsible to be actively AI proficient and keeping up to date by:
• Completing ongoing, structured [IIG] AI training including Pencil.
• Continuously up-skilling using our approved AI tools including Pencil.
• Stay up to date with evolving AI trends through our newsletters, webinars, hackathons, AI communities etc
• Facilitate collaborative knowledge-sharing sessions to foster an open exchange of AI expertise and embrace our culture of Learning.

What you need to be great in this role: 

• A passion for design and conception.
• Minimum 2 years of relevant experience with digital agency
• Experience in eCommerce design is a must
• You'll have a deep affinity with layout, typography, animation, and idea-generation.
• Ability to take ownership of projects from concept through to completion.
• Consistent record of taking on, interpreting and delivering design projects within agreed deadlines.
• Attention to detail with the ability to work under own initiative.
• Excellent experience working closely with clients during kick-off.
• Confident in bringing your own innovative ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of design collateral.
• Strong client liaison, with a proven track record of developing strong client relationships.
• Effectively organising and prioritising workloads to manage client delivery whilst simultaneously influencing clients with your own ideas and conceptual creativity.
• Extensive experience in photo manipulation
• Experience with multiple Adobe applications with excellent skills (ie. Ps, Pr)
• Working knowledge of After Effects animation.
• On and Offline design experience with an emphasis on Digital.
• Retouching experience and skills to mid-level.
• Confident and comfortable working in a fast-paced, changing client environment.
• A passionate and inspiring creative.
• The aptitude to learn new software and programmes efficiently and effectively.
• Self-motivated, working with little supervision.
• Collaborative team player, open minded – non-political.
• Discrete about all confidential and personal information.
• Driven, proactive, helpful, and enthusiastic team player.
• Willingness to learn and incorporate AI into design processes.
• Passion for and inquisitive about AI and new technologies• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 17423

#LI-RO1 #LI-Remote

Role: Senior Account Director 

Location:  Manila, Philippines

About the role: 

This role requires 10-12 years of experience in leading retail, digital content and social campaigns within a creative agency & a proven track record of driving multiple complex projects forward will have an advantage. This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage.  

You should: Have meticulous attention to detail, understand the importance of the profitability of your projects for the agency & have proven yourself with successful track record of day-to-day management of an account.  

We are looking for a level headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want you to have fun doing it.    

Client services: 

• Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.  
• Where clients experience a negative service or we does not come across in the best light, escalate this to the Account Director to ensure that it does not happen again.  
• Responsible for Brand guardianship on their projects within the team.  
• Looks to constructively challenge the client, and will proactively work with project teams to present any added-value solutions.  
• Negotiate to create win-win compromises with your client on behalf of your team members, where needed.  
• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.  

 Processes:  

• Ensures that internal processes are followed.  
• Accountable for training team members on internal processes  
• Escalation point if client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this.   
• Cascades any changes in process and company or studio updates to the team and ensures that they are followed.  
• Work with the key stakeholders to educate clients on new ways of working.  
• Triages projects using the tier system with the CSM, and Lead Creator/Creative Director.  
• Allocates Account Management resource.  
• Accountable for the timely delivery of projects, and the escalation point for project leads where this might not be the case.   
• Identifying significant upcoming workloads that may impact the entire agency or drastically change team requirements. Escalating these concerns to the Client Services Director and/or Head of Operations to facilitate appropriate preparation.  

Project delivery:  

• Will lead on projects that are tier 2 & 3, new business opportunities or new types of work.   
• Monitors project run rate and client satisfaction through catch ups with job owners and the weekly account/project management WIP.   
• Escalates any projects that are at risk of an unsuccessful delivery to the Business Director.  
• Works with job owners, when required, to ensure that projects are running smoothly, ensuring that we understand the client's ambitions and that the client understands the requirements of the agency to meet them.  

New business development and pipeline activity:  

• Identifies new business opportunities through relationships, always looking to up-sell our capabilities, and works with the Creative Services Director to establish a plan to pursue the business.  

Team development and inspiration: 

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  
• Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.  
• Monitor teams performance against their KPI's and support their development to hit their KPI's.  
• Manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aid and promote the development of creative ideas and introduce new internal developments/services.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.  
• Knowledge of account management and invoicing.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Proficient in Microsoft Office and other related software.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17404

#LI-DB1 #LI-Onsite

Role:  Associate Creative Director (Copy) 

Location:  Manila, Philippines

About the role: 

In a highly competitive and saturated marketplace, creating visually stunning, impactful, and effective creative work is essential. To help us deliver this, we are looking for a strong Associate Creative Director – Copy with a proven track record across this category to join us.

This role is focused on creative and copy leadership — responsible for:

• Transcreating and adapting Global English copy for the local market
• Setting and maintaining the creative and copy standard across the account
• Directing, developing, and inspiring copy talent at all levels
• Quality control (QC) of copy deliverables before sharing back to Market

The Associate Creative Director will effectively and efficiently oversee and direct conceptual and copy projects. Working closely with clients to develop original ideas, you will be responsible for the quality of ideas and the end-to-end copy execution of jobs — from brief through to delivery. You will oversee multiple simultaneous live projects, working alongside Copywriters and Designers who will look to you for creative direction, feedback, and quality assurance.

We are looking for a multi-skilled creative who will direct, inspire, lead, and support all levels of copy and creative talent across the account — defining and advancing a positive and highly productive creative culture for one of our well-known global accounts.

We offer reasonable adjustments throughout the recruitment process.

What you will be doing:  

Copy and Creative Direction:

• Lead and adapt copy for the local market as required
• Conduct first-level QC on all copy output before final delivery to Market
• Interpret briefs from the Client Team clearly and accurately, translating them into sharp creative direction
• Ensure brand tone, regulatory sensitivity (alcohol category where relevant), and market nuances are reflected in all output
• Provide cultural context to creative teams to inform and elevate copy decisions
• Champion creativity and client centricity across every piece of work
• Creatively direct copywriters, supporting their development and performance to ensure maximum efficiency and creative quality
• Manage, supervise, review, and audit the work of copywriters and community managers to ensure output meets client expectations
• Drive the highest quality of creative concept, copy, and artwork across the account
• Oversee and review new creative concepts for both new and existing clients
• Act as brand guardian to ensure all copy collateral is faithful to the client's brand guidelines
• Undertake copy of digital collateral to the client's brief and within agreed timeframes where required
• Organise and lead work review sessions and creative critique to continuously raise the quality bar
• Investigate, propose, and implement innovative approaches to copy craft to maximise efficiency and output quality

Creative Strategy:

• Work with the wider SMT to establish and evolve creative copy strategy for the account
• Motivate and guide the creative team to consistently strive for excellence
• Proactively monitor the quality of copy projects, leading internal review sessions and gathering feedback from internal and external stakeholders
• Manage, oversee, and coordinate knowledge-sharing and learning facilitation within the team to improve creative practices, refine processes, and introduce new services
• Organise monthly presentations to the wider SMT to showcase work, successes, and learnings

Business Development:

• Attend client meetings, present work, discuss needs, and identify opportunities
• Assign creative leads across projects and accounts

Brand Guardianship:

• Ensure all copy collateral produced by the copy team is faithful to the client's brand guidelines at all times

Client Centricity:

• Work actively with all internal and external stakeholders to ensure the highest level of client service from all team members

People Management and Development:

• Manage, train, and mentor team members, supporting their professional development through clear objectives and development plans
• Offer knowledge, motivation, support, and experience to increase productivity, retention, and team morale

What you need to be great in this role:  

Must Have:

• Strong background in a creative agency environment
• Demonstrated copywriting capability across digital and integrated campaigns
• Professional proficiency in English required

Preferred:

• Alcohol category experience; if not alcohol, strong FMCG or Luxury brand experience
• Experience working within regional or global matrix organisations

The Associate Creative Director will:

• Be hands-on with a strong focus on digital
• Be experienced in directing complex, commercial copy projects involving senior stakeholders and interdisciplinary creative teams, with strong experience across global brands
• Be highly creative with the ability to generate ideas and practically contribute to copy and creative output
• Have deep technical copy skills in one or more disciplines — e.g. Content Creation, Copy for Digital, Brand Immersion, Events, Copy for Print, User Experience
• Have a proven ability to communicate and liaise with all levels of the business
• Have a proven ability to influence stakeholders at all levels, including outside the copy team
• Have a proven ability to effectively manage and develop creative teams
• Have strong written and verbal communication skills, including public speaking
• Be proficient in Adobe CC, Microsoft Office, and other related software

GenAI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to copywriting and creative direction, used to enhance output quality and efficiency
• Experience designing AI-assisted workflows for self and team, and supporting others in adopting them effectively
• Ability to train team members on effective use of AI tools within the copy discipline
• Agentic approach to managing complex, multi-workstream creative projects — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human creative judgment must take precedence, with rigorous oversight of AI outputs

Req ID: 17407

#LI-RO1 #LI-Onsite

Role: Account Director  

Location: Manila, Philippines

About the role: 

This is an opportunity to join OLIVER's award-winning in-house studio embedded with a leading global consumer goods brand in Manila, as an Account Director delivering best-in-class client services across retail, digital content, and social campaigns.

Based in Manila and working on-site, you'll lead the day-to-day management of a fast-moving creative account — acting as the primary client contact and ensuring seamless delivery across multiple concurrent projects. Your ability to build trusted client relationships, drive high-quality output, and keep complex workstreams on track will be central to the studio's success.

We offer reasonable adjustments throughout the recruitment process.

The Account Director is responsible for the health and performance of a major creative account. You'll oversee project delivery, client satisfaction, and team coordination — serving as the key escalation point for clients and internal teams alike.

Working closely with creative, production, and operations leads, you'll ensure the studio consistently delivers work that meets and exceeds client expectations. You'll also identify growth opportunities, support the development of your team, and uphold the agency's standards of service and quality.

What you will be doing: 

Client Services:

• Act as the primary day-to-day client contact, ensuring a consistently positive and proactive client experience
• Maintain clear, timely communication with clients — in person and supported by documentation in writing
• Champion brand guardianship across all projects, ensuring consistency and quality at every touchpoint
• Constructively challenge clients where appropriate and proactively present added-value solutions developed with the project team
• Negotiate outcomes that work for both the client and the agency team, balancing ambition with delivery reality
• Stay current with industry developments, innovations, and agency case studies — bringing relevant insights to clients

Processes and Operations:

• Ensure internal processes are followed consistently across the account
• Train and onboard team members on internal workflows and ways of working
• Serve as the escalation point when client or internal SLAs are not met; work with relevant stakeholders to identify and resolve process gaps
• Communicate process changes and studio updates clearly to the team and ensure adoption
• Triage incoming briefs using the tier system in collaboration with the Client Services Manager and Lead Creative
• Allocate account management resource across the team
• Identify significant upcoming workloads that could impact studio capacity and escalate proactively to senior leadership

Project Delivery:

• Lead delivery on Tier 2 and Tier 3 projects, as well as new business opportunities and new work types
• Monitor project run rates and client satisfaction through regular check-ins with job owners and weekly WIP reviews
• Escalate at-risk projects to senior leadership promptly and with clear context
• Support job owners to keep projects on track, ensuring the client's objectives and the agency's delivery requirements are mutually understood

New Business Development:

• Identify organic growth opportunities through existing client relationships, actively looking to expand the scope and value of the studio's work
• Work with creative and senior leadership to develop proposals and plans for new capabilities or services

Team Development:

• Manage and develop direct and/or indirect reports, supporting their performance and professional growth
• Foster a collaborative, client-centric team culture that values quality, accountability, and continuous learning
• Actively contribute to knowledge-sharing and facilitate learning across the studio
• Support improvements to business practices, creative processes, and internal ways of working

What you need to be great in this role: 

• Proven experience managing creative accounts across retail, digital content, and social campaigns in a creative agency environment
• Track record of building strong, trust-based client relationships and delivering against complex, multi-project accounts
• Solid understanding of creative agency workflows, from brief to final delivery
• Experience managing and developing team members, with a focus on performance and growth
• Commercially aware, with hands-on experience managing project-level budgets, invoicing, and financial admin
• Strong organisational skills — able to manage and prioritise multiple workloads in a fast-paced environment
• Clear, confident communicator with the ability to work effectively across client-side and agency teams
• Professional proficiency in English required; proficiency in Filipino is an advantage

Budget and Financial Management:

• Experience managing project-level production budgets, including cost tracking, purchase orders, and invoice reconciliation
• Ability to report on budget performance and flag financial risks to senior stakeholders early

Gen AI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to account management and client services, using them to improve efficiency, communication quality, and output
• Experience designing AI-assisted workflows for yourself and supporting the team in adopting them effectively
• Ability to train team members on effective use of AI tools within the discipline
• Agentic approach to managing complex, multi-workstream accounts — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human judgment must take precedence, with rigorous oversight of AI outputs

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

If you're excited about this role but don't meet every requirement, we encourage you to apply.

Ready to lead a high-performing creative account for a globally recognised brand? Share your CV and let's talk.

Req ID: 17406

#LI-JQ1 #LI-Onsite

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Sustainability Coordinator, you will take on a key responsibility in advancing our commitment to environmental and social responsibility by driving data transparency across our global operations, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Execute the systematic collection and verification of Carbon and ESG data, coordinating with global vendors and internal stakeholders to secure essential data points, including waste, energy, and utility metrics.
• Spearhead the stakeholder follow-up loop to ensure timely submission of data, maintain strict adherence to global reporting cycles and meet regulatory deadlines.
• Maintain and update internal sustainability trackers and databases with high precision, ensuring all documentation is consistent with international reporting standards.
• Provide comprehensive administrative and operational assistance to global sustainability functions by assisting with documentation, meeting preparations, and other supportive tasks as required

What you’ll bring

• Bachelor’s Degree or equivalent.
• Excellent written and spoken English with the ability to communicate requirements clearly to external partners.
• Proven ability to manage multiple stakeholders and maintain professional relationships with diverse vendor groups.
• Strong organizational skills with the ability to track multiple outreach campaigns and meet strict regulatory deadlines.
• High attention to detail with a focus on identifying data anomalies and the persistence to investigate and resolve discrepancies at the source.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote
#hcgreenhouse

Role:  GenAI Senior Project Manager 

Location:  Manila, Philippines

About the role: 

The Senior Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17196

#LI-Hybrid #LI-JQ1

Role:  GenAI Project Manager 

Location:  Manila, Philippines

About the role: 

The Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17197

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Role: Creative Director - Art 

Location: Manila, Philippines

About the role: 

The Creative Director will oversee and direct conceptual and design projects, and will ultimately be responsible for the quality of ideas and the end-to-end design execution of jobs, from brief through to implementation and delivery. The Creative Director will have responsibility for overseeing multiple simultaneous live projects. 

The overall objective is to direct, inspire, lead and support all levels of design and creative talent across the account, defining and advancing a positive and highly productive design culture for OLIVER. 

It is the Creative Director's job: 

• To champion creativity and excellent customer centricity. 
• To creatively direct concept designers/graphic designers/artworkers/brand journalists/copywriters harnessing their development and performance, in a manner that assures maximum efficiency and creativity. 
• To upskill both design and copy teams to ensure their output is best in class compared to any other competing agency 
• To manage, supervise, review and audit the work of designers, artworkers and copywriters to ensure the creative level expected of OLIVER is being met. 
• To help drive maximum efficiency, productivity and the maintenance of the highest quality of creative concept, design and artwork. 
• To oversee, manage and review new creative concepts for both new and existing clients. 
• To undertake the design of digital collateral, to the client’s brief and exacting standards and within agreed timeframes. 
• To act as brand guardian to ensure all design collateral produced is faithful to the client’s brand guidelines. 
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from OLIVER. 
• To collaborate closely with the Leaders to organise and prioritise workload, especially around deadlines. 
• Be flexible to respond to increases in workload/tight deadlines. 
• To build on our strong client relationships and to be the equal creative partner of the Group Account Director to drive new business forward with existing and new clients. 
• Attend company meetings and social events both with OLIVER and with the client. 
• To work with and support the OLIVER team in order to deliver excellent consumer experiences. 
• Some working outside of normal office hours might be required to meet deadlines and strategic objectives. 
• To inspire the team and help them think about innovative and ground breaking creative campaigns for brands across the biz. 

What you will be doing: 

• To work with the GAD and BD to define and implement the creative strategy for the studio. 
• To motivate and influence the creative team to constantly strive for excellence in performance. 
• To proactively monitor the quality of copy & design projects being produced and submitted by leading internal review sessions and seeking feedback from both internal and external stakeholders. 
• To oversee and manage the timely delivery of all jobs / projects going through the studio, always taking into consideration the clients’ requirements and expectations. 
• To investigate, propose and implement innovative ways of delivering creative services to maximise efficiency and productivity. 
• To actively oversee and manage team meetings, forward scheduling meetings and work review meetings. 
• To manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the team and all other employees to improve business practices, refine processes, aid and promote the development of creative ideas and introduce new services. 
• To organise monthly work / successes / learnings presentations to the wider SMT team to showcase work from the studio/team managed. 
• Attend client meetings, present work, discuss needs and identify opportunities. 
• To assign creative leads and develop accounts and creative teams. 
• To work actively with the workflow / studio manager in coordinating the effective allocation of design resource, facilitating information from colleagues, business managers and staff. In order to provide effective resource support to meet client demands and to cover flexible working, holiday and sick leave requirements in the most economical manner. 
• To act as brand guardian to ensure all design collateral produced by the creative team is faithful to the client’s brand guidelines. 
• To ensure all Unilever digital guidelines, and other mandatory processes and guidelines are always followed by the creative team and to be the final gatekeeper for all creative work before delivery. 
• To work actively with all internal and external stakeholders to ensure the delivery of the highest level of client service from all creative team members. 
• To manage, train and mentor staff and oversee their professional development through the setting of SMART objectives and PDPs, offering knowledge, motivation, support and experience as required, including but not limited to their creative and technical skill, so as to increase productivity, staff retention and enhanced staff morale. 
• With the assistance of Design Team Leaders, ensure all staff members accurately record timesheets and show positive billable utilisation rates within their timesheets.. 
• Other ad-hoc duties as and when required. 

What you need to be great in this role: 

The Creative Director will combine first-class design expertise, creativity and thought leadership with commercial acumen and leadership gravitas. 

The Creative Director will: 

• Be hands on with a strong focus on digital. 
• Be experienced in directing complex, commercial, design projects involving senior stakeholders and interdisciplinary creative teams with strong experience across FMCG category. 
• Be highly creative with the ability to generate ideas and practically contribute to copy and design details, demonstrating exceptional pure graphic design and typography skills. 
• Have deep technical design skills in one or more discipline, e.g. Design for Digital, Brand Immersion, Events, User Experience, etc. 
• Have a proven ability to communicate and liaise with all levels in the business. 
• Have a proven ability to influence stakeholders at all levels, including outside the design team. 
• Have a proven ability to effectively manage creative teams. 
• Have Director level written and verbal communication skills, including public speaking. 
• Be proficient in Adobe CC, Microsoft Office and other related software. 
• Be a driven, proactive, helpful, and enthusiastic team player. 
• Have excellent customer relationship skills. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 16944

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Role:  Social Media Director – APAC 

Location:  Manila, Philippines

About the role: 

The Director of Social Media – APAC will build and elevate our social media marketing services across this dynamic, high-growth region. You will unite social media practitioners currently embedded across diverse markets and clients, driving a practice that helps OLIVER stand out with original, award-winning work that delivers strong value to clients. Working with passionate local teams and business leads, you'll unlock significant growth opportunities while developing our creator and social commerce services. 

We seek a highly accomplished social media leader with deep expertise across the diverse APAC landscape. You understand the nuanced consumer behaviours, platform preferences, and cultural dynamics across key markets including Indonesia, Vietnam, Malaysia, Philippines, Thailand, Singapore, Japan, Australia, and India. You're excited by the region's leadership in social commerce and see the opportunity to build something special. You're a strategic thinker who can help teams deliver work that positions OLIVER as a strategic partner, not just a production resource. You're data-driven, results-oriented, culturally sensitive, and passionate about what makes brands succeed across Asia-Pacific's varied digital ecosystems. 

What you will be doing: 

Leadership & Capability Building: 

• Unite and empower social media practitioners embedded across APAC clients and markets, building strategic capability and fostering cross-market collaboration and learning. 
• Coach teams to deliver strategically-driven, high-value work that positions OLIVER as a key partner to clients and drives measurable business results. 
• Develop expertise in social commerce and live selling, positioning OLIVER as a leader in these rapidly evolving areas where APAC sets global standards. 
• Leverage AI and proprietary technology to enhance team efficiency and output quality across markets. 

Growth & Strategic Client Management: 

• Drive business growth by identifying and capitalizing on opportunities across the region, serving as a strategic advisor and figurehead among APAC clients. 
• Provide culturally-nuanced social media consultancy to senior clients, developing market-specific strategies and frameworks that maximize ROI while respecting local consumer behaviors and platform ecosystems. 
• Build and nurture strong client relationships across markets, partnering with senior stakeholders to deliver smart, effective solutions tailored to local needs. 
• Develop compelling proposals that secure new business, expand existing accounts, and introduce social commerce capabilities.

Market Excellence & Innovation: 

• Establish best practices that respect market differences while promoting service excellence, identifying opportunities for increased efficiency and effectiveness across the region. 
• Ensure teams leverage emerging technologies—particularly in social commerce, live selling, and AI—to deliver greater value to clients. 
• Educate clients and teams on market-specific social media opportunities, platform innovations, and the power of social to drive measurable brand impact and ROI. 
• Share cross-market insights and success stories to elevate practice across the entire region. 

What you need to be great in this role: 

• APAC Market Expertise & Cultural Intelligence: Deep understanding of social media landscapes across multiple APAC markets (10+ years in agencies or brands within the region), particularly Indonesia, Vietnam, Thailand, Malaysia, Philippines, Singapore, Japan, Australia, and India. Proven ability to navigate diverse consumer behaviours, platform preferences, and cultural nuances. Strong knowledge of social commerce and live selling best practices. 
• Strategic Builder & Change Leader: Track record of building social capabilities that differentiate agencies in market. Skilled at developing award-winning work and strategic approaches that position agencies as key partners. Ability to unite distributed talent across markets, fostering collaboration and excellence. 
• Client Relationship Management & Flawless Communication: Excellent presentation skills with the ability to deliver compelling communications both in person and online. Exceptional ability to build and maintain senior client relationships, representing the agency with polish and confidence at industry events, in boardrooms, and new business situations. 
• Results-Driven & Entrepreneurial: Proven track record of driving revenue growth and delivering profitable outcomes. Proactive, solution-oriented, and energized by opportunity. Focused on delivering measurable results and effective work that drives business outcomes. Comfortable building in a high-growth environment. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16404

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Role: Delivery Director

Location: Manila, Philippines

About the role: 

As OLIVER continues to expand across APAC, our clients are asking for more than “delivery”. They want a partner who can operationalise their marketing vision, modernise ways of working, and reliably deliver at speed and scale across channels, markets and time zones.

This role exists to elevate APAC’s capability to deliver this by:

• Translating client strategy into workable operating models and execution systems.
• Driving account transformation (ways of working, tooling, governance, talent models).
• Embedding GenAI-enabled delivery to improve speed, quality, consistency and knowledge reuse.
• Leading a shared services hub that improves scalability, standardisation and capacity access across accounts.
• Partner with New Biz, Client Leadership, Strategy, Creative & Technology to design compelling solutions for pitches, renewals, and RFP responses.
• Ensuring work is delivered on brief, on time, and to the expected quality, with strong stakeholder confidence

The Regional Delivery Director sets the regional standard for delivery excellence, supporting account leadership teams to transform how work gets done, and enables mobility of work and people across studios and accounts.

What you will be doing: 

1) Operationalise Client Vision & Improve Delivery Outcomes

• Partner with client and account leadership to translate vision, strategy and roadmaps into delivery plans, operating rhythms, and measurable outcomes.
• Ensure delivery approaches are fit-for-purpose across retained, project, high-volume, and “follow-the-sun” models.
• Establish and maintain regional delivery standards (brief quality, planning, prioritisation, estimation, QA, approvals, handoffs, and reporting).

2) Lead Account Transformation (Ways of Working + Operating Models)

• Diagnose delivery pain points and maturity.
• Design and implement account-specific operating model improvements: intake, triage, prioritisation, sprint/cadence models, SLAs, resourcing models, QA and release management.
• Lead change management: adoption plans, comms, training, stakeholder alignment, and ongoing optimisation.

3) Lead a Shared Services Hub

• Define the hub vision, scope (services offered), service catalogue, SLAs, and engagement model with accounts.
• Set up hub governance
• Enable cross-account load balancing to improve speed to delivery and reduce bottlenecks.
• Standardise repeatable delivery components (templates, playbooks, reusable assets, production patterns).

4) GenAI Enablement & Responsible Adoption

• Identify and prioritise GenAI use cases that improve delivery (e.g., versioning, localisation support, content QA, summarisation, briefing, knowledge retrieval, production acceleration).
• Partner with global and regional stakeholders to embed GenAI into workflows with proper governance.
• Build training and adoption programs so delivery and craft teams can use GenAI confidently and consistently.

5) New Business Solutioning (Pitches, RFPs, and Go-to-Market Delivery Design)

• Lead the delivery and operating model design for new opportunities including service model and scope definition, tooling and GenAI workflow designs, resource models, etc. (roles, capabilities, ramp plans, onboarding approach)
• Provide operational due diligence on proposed solutions: identify delivery risks, dependencies, assumptions, and mitigation plans.
• Ensure estimates, timelines, and delivery commitments are realistic, transparent, and execution-ready, aligned to client expectations and internal capacity.

6) Regional Delivery Governance & Ownership

• Create and maintain documentation that tracks delivery status, dependencies, risks and mitigations across key engagements.
• Ensure project lifecycle management is maintained and continuously improved.
• Oversee regional capacity planning, mobility of talent, and cross-studio collaboration.
• Monitor utilisation as an indicator of planning health and scalability and address chronic under/overload patterns.
• Mentor and develop delivery leadership: coaching, capability frameworks, training paths, succession planning.

Measures of Success: 

• Regional Account Health Score above 90%
• Aggregate Net Promoter Score (NPS) above 45 and Client Sat Score (CSAT) above 90
• Client Retention above 95%

What you need to be great in this role: 

• 15+ years in delivery/operations leadership roles
• 10+ years in agency environments
• Extensive experience leading multi-market, multi-disciplinary delivery models
• Proven track record operationalising strategy into scalable delivery systems and governance
• Demonstrated success in account transformation / change leadership
• Strong client leadership: trusted operator, confident communicator, escalation management
• Deep understanding of delivery tooling, workflow design, and capacity planning
• Practical understanding of GenAI applications in marketing operations and production (and governance implications)
• Comfortable operating across regions, cultures and time zones
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical  

The Right Fit: 

• Chief Operating Officer / Vice President / Head of Operations of an independent agency managing teams and complex processes, focusing on efficiency and delivery.
• Managing Director at an independent or network agency with oversight of projects, clients, and delivery processes who bring strategic and operational expertise to the table.
• Senior Delivery Director / Head of PMO / VP of Project Management at a network agency overseeing the delivery of client projects and campaigns to ensure client satisfaction.
• Global / Regional Programme Directors at a network agency or consulting firm, managing large-scale projects with strategic oversight.

Req ID: 16666

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