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Are you passionate about helping global advertisers achieve success across today’s evolving digital landscape?
As a Associate Customer Success Manager on our Global Strategic Accounts team, you’ll play a critical role in helping Smartly’s largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.
You’ll work hands-on with Smartly’s creative and automation technology to deliver operational excellence—setting up campaigns, building reports, troubleshooting integrations, and driving adoption of our platform. This role combines analytical problem-solving with day-to-day execution to ensure customers achieve measurable outcomes and long-term success.
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
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Apply to SmartlyAbout WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
Role Summary and Impact
As part of the Choreograph team, you will be involved in the Intelligence Service offering below:
1. Support the team in delivering timely and useful ad-hoc and commissioned intelligence and insights projects based on audience planning, media behavior, and consumer insights, to internal and external stakeholders. Day-to-day work includes, but is not limited to, data runs, report writing, data analysis, dataset management, participation in client meetings and presentations, vendor negotiations, training, and other insights-related functions. You are expected to leverage both proprietary and secondary data and research tools to help provide clients, agency teams, and other key stakeholders with data and insights needed for the successful running of their work.
2. Be familiar with WPP Media’s DPAM framework and understand the Open Media Studio (OMS) and Open Media Assistant (OMA) process and usage. You will train to become adept at the different modules within the DPAM and OMS modules, pass all required e-learning and certification exams, be recognized as a subject matter expert, and help the core OMS training team on areas of support such as usage tracking, training reminders and delivering platform updates to the broader WPP Media group to ensure a successful rollout of the training and adoption plan.
You will be the subject matter expert in identifying where to find data, which data to use, how to use it, and which platforms to use to help drive Choreograph value proposition across the group and too clients.
MEASURES OF SUCCESS
• Apply theory and practice behind data-driven insight
• Become familiar with the internal and external analytics tools and research sources available
• Have an in-depth understanding of the business problems of assigned verticals, their context, and their communications environment
• Weave data into compelling stories built around meaningful and relevant consumer insights
• Support development of new opportunities within the Choreograph framework to optimize Choreograph intelligence service offerings
RESPONSIBILITIES OF THE ROLE:
• Be the point person for audience and media behavior understanding, insights generation, data and analytics
• Be the subject matter expert in data-driven insight, audience behavior, and market intelligence reporting
• Help design, generate and implement sustainable Choreograph service plans, whether for bespoke or ad-hoc projects or custom business intelligence.
• Generate and interpret data via tools (eg. ATL – Nielsen and Kantar; Digital – Sysomos, Global Web Index; Research & Insights – Audience Origin, Open Media Studio (OMS), OMA, DPAM
• Develop thorough analytic, insights and audience and market intelligence reports with actionable learnings and recommendations
• Be a collaborator and integrator for insights and analytics work with client pod teams or other stakeholders
• Create and present compelling recommendations with the use of data and consumer insights
• Be the trusted advisor of our client leaders and key clients for communications needs revolving around data analysis and audience and media behavior and tools usage
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
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Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
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