Backend Developer (Node JS)

Experience: 3 to 5 years / 5 years & up

Job Mode: Contract

Work Mode: Hybrid 

Job Summary

As a Software Engineer, you will play a critical role in developing and implementing secure software solutions to protect our systems and data.

Job description:

This section contains the key objectives for the role.

• Design, execution, deployment, monitoring and maintaining software engineering applications.
• Active participation in Code Reviews and production deployments.
• Take project requirements and map them to technical design
• Actively participate in architecture design teams as a key contributor to product definition and future implementation planning Work closely with frontend and other backend development teams to ensure the platform is built to support their needs
• Work closely with service engineering (SRE) teams to ensure platform is built with scalability & ease of deployment and maintenance
• Build reusable APIs for internal and external use.
• Documentation of standard practices adopted in the platform.
• Team building activities and helping with recruitment.

Qualifications and Skills

• At least 5 years of experience in IT Industry.
• Domain experience within Invest areas (i.e. Stocks, Crypto and Funds) for bank or Fintech.
• Hands on experience/knowledge with TDD, OOP, FP and software design patterns
• Familiar with Amazon Web Services / Cloud
• Good exposure in CI/CD adoption.
• 4 yrs strong NODE tech stack- MUST

Role-specific Requirements

 Technologies: Node JS

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Business Analyst 

Important Information

Location: BGC, Taguig

Experience: Min 3 years

Job Mode: Contract (subject for regularization)

Work Mode: Hybrid  (2x-3x a week)

Job Summary

As a Business Analyst, you will be responsible for analyzing business processes, identifying opportunities for improvement, and implementing solutions. You will collaborate with cross-functional teams to gather requirements, conduct data analysis, and provide insights that drive informed decision-making.

Responsibilities and Duties

• Business requirements analysis & process documentation

• Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability

• Good financial and budgetary understanding

• Project management (medium to large scale projects)

• Business analysis

• Supplier management

Soft Skills:

• Leads by example; Works effectively in a fast-paced environment and is able to diffuse project-related conflict

• Able to think clearly and act decisively in crisis situations; thinks and acts with a sense of urgency and clear understanding of priorities and strategic importance; highly organized

• Creative, innovative, enterprising; thinks outside the box, challenges status quo

• Able to work with ambiguity and “connect the dots” 

• Team-oriented, collaborative; able to network and establish good connections

• Proactive; driven to learn and keep pace with business and technology trends 

• Able to network and establish good connections

• Works seamlessly between macro and micro views

• Communicates effectively at all levels of the organization

• Goal-oriented, high level of commitment

• Customer/consumer service-oriented

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Solutions Designer

Experience: more than 4 years

Job Mode: Full-time

Work Mode: Hybrid 

Job Summary

Responsibilities and Duties

• Product Solutions Designer/Managers are responsible for the development and delivery of new products and services as well as improvements to existing products and services
• Manage the product design and development team, create processes and mechanisms to enable to the team to support
• They are key members of cross-functional product development and delivery teams that typically include engineers, technologists as well as representatives from marketing, finance and quality assurance teams. Product leads liaise with different members of the development team to drive projects forward.
• Product Solutions Designer/Managers must be customer-centered but also have the relevant technology know-how to bridge in order to develop “product market” fit. They work with Product Owners to develop a deeper understanding of customer needs -- that can be accomplished via research, reviewing data and analytics of customer behavior, A/B testing and talking directly to customers
• Product Solutions Designer/Managers help facilitate product specifications and user stories and are directly responsible for defining the customer experience via mock-ups and wireframes. They work with Product Owners to prioritize features and present trade-offs and risks.
• They work with Technology Leads / Manager and other engineers to agree on a working architecture and present relative trade-offs to certain approaches.
• They also work with Test Leads and Managers to determine edge case scenarios and proper handling on the customer side. Project management skills are essential to bring product development programs to a successful conclusion -- on time and within budget. Product Solutions Designer/Managers develop schedules for each phase of the development program and monitor progress against targets. They also set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development and launch.
• Product Solutions Designer/Managers need to have good communication skills to deal with the many different stakeholders in a product development program. They liaise with the senior management team to agree strategic development objectives and gain budget approval for projects. They coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.

Qualifications and Skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Product Solutions Designer/Managers may come from a technical or business background but a strong technical background -- namely having the ability to read source code.
• Previous experience in product and software development, design or digital marketing provides a useful background.
• They must be able to demonstrate the ability to work effectively in a team environment and deliver successful results.
• Experience in working within multidisciplinary teams to meet strategic objectives is important.
• Strong background in process and business operations

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Project Manager

Important Information

Experience: more than 8 years relevant experience

Work Mode: Hybrid Set up | 2x onsite per week in BGC   

Job Summary

The Project Manager will oversee the planning and execution of assigned projects, collaborating with stakeholders to define scope, objectives, and deliverables. Additionally, they may be required to manage other projects from different functions as needed, demonstrating flexibility and adaptability to changing business priorities. 

Responsibilities and Duties

Project Planning and Execution 

• Define project scope, objectives, and deliverables in collaboration with stakeholders. 
• Develop and manage detailed project plans, including timelines, milestones, resources, and risk management strategies, ensuring alignment with business goals, data quality, and integrity, while providing regular updates and mitigating issues. 
• Ensure alignment with business goals, data quality standards, and technical requirements. 
• Stakeholder & Vendor Coordination 
• Facilitate vendor alignment regular stakeholder meetings and ensure timely communication of project progress, risks, and decisions. 
• Coordinate with vendors and conduct performance analysis to ensure transparency and alignment with project goals. 

Project Delivery & Oversight 

• Oversee the delivery of solutions, ensuring they meet business needs, technical specifications, and quality standards. 
• Oversee the development, deployment, and delivery of assigned projects, such as but not limited to application-related and business solutions. 

Risk & Issue Management 

• Proactively identify, assess, and mitigate project risks to minimize delays and disruptions. 
• Provide timely resolution of issues and escalate when necessary. 

Reporting & Documentation 

• Provide regular project updates, including status reports, risk assessments, issue resolutions, and overall project performance. 
• Ensure proper documentation of projects adhering to PMO process and standards, but not limited to project charter, project Management plan, and other relevant documentation. 

Quality & Compliance 

• Ensure compliance with quality standards, project deliverables and external regulatory requirements. 
• Monitor project deliverables to ensure they meet agreed-upon quality benchmarks. 
• Ensure successful project delivery and stakeholder satisfaction. 

Qualifications and Skills

• Bachelor’s degree in Business Administration, Information Technology, or a related field
• 5+ years of experience in project management. Preferably with a background in business analysis.
• Strong analytical, organizational, and problem-solving skills
• Proficiency in tools such as Microsoft Excel, Visio, JIRA, Confluence, and project management software
• Excellent written and verbal communication skills
• Experience with Agile and Waterfall methodologies

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Senior QA Automation Engineer  

Important Information

Experience: at least 5 years relevant experience

Work Mode: Hybrid Set up 2x onsite per week in Mandaluyong 

Job Summary

the responsibility of ensuring that the software products developed for lending and credit infrastructure projects meet the required standards of quality. This involves working closely with cross-functional teams to establish and maintain quality assurance processes and practices. The role demands strong analytical skills, attention to detail, and proficiency in automation testing to improve the efficiency and effectiveness of software testing procedures.

Overview of Responsibilities and Expectations for the Role​

• Collaborate with the Test Lead and cross-functional teams to define testing requirements, identify test scenarios, and prioritize test efforts based on business goals and project timelines.
• Lead the design, development, and execution of comprehensive test plans, test cases, and test scripts for lending and credit infrastructure projects.
• Establish and maintain automated testing frameworks and tools for API testing, ensuring scalability, repeatability, and maintainability of test suites.
• Conduct code reviews and provide technical guidance to junior team members to promote code quality and adherence to automation best practices.
• Analyze test results, identify trends, and proactively address areas for improvement to optimize software quality and reliability.
• Expertise in API automation testing using industry-standard tools and frameworks such as Postman, RestAssured, or similar, with a focus on building scalable and maintainable automation solutions.
• Advanced proficiency in designing and implementing automation frameworks for API testing, incorporating best practices in test automation architecture, design patterns, and code reusability.
• Deep understanding of RESTful and SOAP APIs, including advanced concepts such as contract testing, schema validation, and asynchronous messaging.
• Strong programming skills in languages such as Python, Java, or JavaScript, coupled with experience in building custom automation solutions and extending automation frameworks.
• Achievement of high test automation coverage, reducing manual testing efforts and improving overall test efficiency.
• Reduction in the number of escaped defects, leading to improved software quality and customer satisfaction.
• Acceleration of software delivery cycles through the implementation of CI/CD practices, resulting in faster time-to-market and increased business agility.
• Recognition as a subject matter expert in API automation testing, providing mentorship and guidance to junior team members

Qualification

• Bachelor’s Degree in the ff: Computer Engineering, Computer Science, Information Technology
• At least 5 – 8 years of Software Testing experience
• At least 3 years of experience in Automation Testing

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Data Engineer

Important Information

Location: BGC, Makati

Experience: min 4-6 years

Job Mode: Contract (subject for regularization)

Work Mode: 2x a week Onsite

Responsibilities and Duties

• Design and develop data pipelines that will ingest the data from the respective source systems into the data warehouse
• Support and optimize existing data pipelines to ensure that the downstream SLAs are met
• Responsible in attending agile ceremonies as part of the Agile Tribe set-up and delivering the different demands of the Tribe related to data ingestions to the data warehouse platform
• Ensures data quality within the data warehouse tables
• Ensures the data engineering standards and practices are followed like code version history, readability, functionality, extendibility, test runs, deployments, and post deployment support
• Supports L2 Data Operations team and act as L3 support
• Manage data storage, computing unit requirements, and data security within the data warehouse
• Gather data requirements coming from Tribe demands
• Supports other data engineers on other Tribes or domains if necessary
• Demonstrate technical excellence when it comes to the data warehouse platform
• Supports stakeholders of the data warehouse platform by solving data related issues and conducting data investigations

Qualifications

• Bachelor's degree in computer science, information management, or a related field.
• Strong SQL and ETL development experience, preferably related to Data Warehousing, Business Intelligence, or other Data Delivery projects.
• Proficiency in optimizing data pipelines in order to meet SLA requirements and save cost
• Experience in Big Data, Hadoop, EMR, Hive, and cloud environments is a plus
• Proficiency in Python, R, Java, Scala is a plus
• Proficiency in data modeling, data integrations, data quality, and data architecture is a plus
• AWS data integrations (Glue, Athena)
• Spark, Databricks
• Delta lake, Data Lake
• Kafka, Confluent, Real-time processing, Data Streaming

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Data Quality Analyst 

Important Information

Location: HGC, Taguig

Experience: 3 – 7 years

Job Mode: Contract

Work Mode:  Hybrid                     

Job Summary

As a Data Quality Analyst you will be responsible for analyzing data, implementing automation processes, and leveraging your knowledge of Angular technologies to enhance data analysis and reporting capabilities. You will play a crucial role in optimizing data workflows, streamlining data-driven processes, and contributing to data-driven decision-making .

Responsibilities and Duties

• Create detailed test cases that match business requirements to ensure data quality.
• Perform data quality checking for ad-hoc data extraction.
• Ability to test in a timely manner that meets SLA.
• Communicate with Data analyst and Project Management officer to gather and analyze requirements for test case creation.
• Support data analyst in peer reviewing data output before user’s acceptance (UAT).
• Maintain QA documentation/artifacts for future testing purposes.
• Perform data testing of outputs made by data analysts to ensure quality using SQL.
• Ability to work cohesively in a team type environment.
• Attend daily stand-ups for team updates and work progress

Qualifications and Skills

• Experience in Quality Assurance (qa testing, terminologies, methodologies, concepts)
• Experience working with SQL required
• Experience in Google Data Studio, Google Sheets, Excel required
• Experience in Google BigQuery, Tableau, Power BI, Metabase, DaaS preferred
• Experience in Hadoop or Big Data technologies preferred Experience in JIRA and Confluence preferred
• Minimum 3-5 years related experience

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

ITSM Lead

Important Information

Location: Makati City

Experience: at least 6 years relevant experience

Work Mode: Hybrid set up | 2x onsite per week           

Job Summary

The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value.

Responsibilities and Duties

Service Management Governance & CSI (Continual Service Improvement)

• Define and operationalize the Service Management Office to ensure consistent application of management practices across value streams.
• Act as the CSI Manager, responsible for managing the improvement of ITSM processes and IT services. This involves maintaining the CSI register and ensuring improvements are prioritized based on business value.
• Elevate the organization's ITSM maturity from the current state (approx. 1.27) to the target state (3.0) by implementing standard policies, workflows, and KPIs.

Change Enablement & Risk Control

• Serve as the Change Manager, handling the implementation, documentation, and activities related to the Change Enablement practice.
• Act as the Change Advisory Board (CAB) Facilitator and/or Chairman (in the absence of VP ITSD), organizing agendas and publishing reports to ensure changes are assessed for risk and value.
• Conduct periodic reviews of changes to identify opportunities for optimizing change models and standardizing procedures to increase change throughput.

Operational Oversight (Incident & Problem)

• While not the primary incident resolver, the ITSM Lead is responsible for the Periodic Incident Review. This entails analyzing incident records (specifically P3/P4) for repeats and patterns that indicate underlying problems.
• Prepare and publish Monthly/Weekly Operational Review Reports to track process health, focusing on ticket quality, backlog management, and SLA adherence.
• Identify candidates for Problem Management and Knowledge Management based on incident trend analysis.

Functional Leadership & Reporting

• Serve as the reporting manager for key operational roles, including the Service Desk Manager, Major Incident Manager, Problem Manager, Change Manager
• Ensure clear role definition and mapping (e.g., transition from interim roles to 2026 target roles) as defined in the consolidation guidelines.

Qualifications & Competencies

Based on the organizational competency model, the ITSM Lead requires the following profile:

• Decision-making, delegating, and overseeing the Service Management function..
• Designing work techniques, documenting procedures, and driving continual improvement (CSI).
• Managing stakeholders during CAB meetings and service reviews.
• Prioritizing improvement tasks and ensuring rigorous record-keeping and reporting.ITIL 4 Foundation is the minimum requirement, with intermediate modules (e.g., Create, Deliver and Support) highly preferred.

Experience:

• Deep understanding of the Service Value System and how practices (Change, Incident, Problem) interconnect.
• Experience establishing or managing a Service Management Office (SMO).
• Proficiency in ITSM Platforms (e.g., ServiceNow, ManageEngine) to drive automation and reporting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Metadata Administrator

Important Information

Location: BGC, Taguig

Experience: 2-5 years

Job Mode: Contract (subject for regularization)

Work Mode: 2x a week Hybrid  

Responsibilities and Duties

• Implement and manage metadata management tools and technologies.
• Review, analyze, and maintain data and metadata to ensure accuracy, completeness, and consistency.
• Collaborate effectively with business stakeholders, technology teams, and cross-functional units to comprehensively understand data requirements and challenges, ensuring a unified understanding across all parties.
• Collaborate effectively with the data stewards and custodians to ensure consistent use of data definitions, authorized data sources, and calculations. Additionally, it enlists business unit support to take ownership and responsibility for consistent definitions and quality of their data.
• Provide training and support to data stewards and data custodians on metadata management principles, policies, and procedures.
• Generate reports and presentations for senior management detailing the status of metadata management initiatives.

Qualifications and Skills

• Bachelor's degree in computer science, information management, or a related field.
• At least 2 to 5 years of experience in data management and governance practices such as metadata management, data quality management, or master data management
• Familiarity with data management technologies and tools, including data governance platforms, metadata management systems, data quality tools, and master data management solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent analytical and problem-solving skills.
• Experience working with Data Catalogs, Data Dictionaries, Business Glossaries, and Lineage is preferred

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

• Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
• Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
• Own the full software lifecycle — from design and development through testing, deployment, and production support
• Build data migration pipelines and CSV transformation solutions for enterprise onboarding
• Develop two-way payroll integrations with complex business logic and error handling
• Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
• Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
• Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams

• Review code and provide technical guidance to junior and mid-level engineers on the PS team
• Establish and document engineering best practices, integration patterns, and internal tooling standards
• Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
• Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap

• Lead technical discovery sessions with enterprise clients to define integration scope and requirements
• Translate complex business and compliance requirements into clear technical specifications
• Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences

• Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
• Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery

• Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
• AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
• Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
• Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
• DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
• Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
• Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
• Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer

• 5+ years of software engineering experience, with meaningful full-stack or backend depth
• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• Strong proficiency in Python and TypeScript or JavaScript
• Experience designing and consuming REST APIs at scale
• Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
• Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
• Familiarity with version control and collaborative development workflows (GitHub)
• Experience with workflow automation platforms (Workato, Zapier, or similar)
• Must be willing to work during US business hours

• Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
• Exposure to HRIS, payroll, or POS system integrations
• Experience building and maintaining shared internal developer tooling or libraries
• Familiarity with MCP (Model Context Protocol) or agentic AI frameworks

The Role: Building the Engine for AI Transformation

Smartly’s Operations culture is evolving. We are building an intelligent, automated ecosystem that powers our entire global organization. As a Senior Solutions Engineer, you will be the primary technical partner for our AI Transformation team. While they identify strategic AI opportunities, you are responsible for the execution—building the connectors, agents, and interfaces that allow our internal teams to leverage AI in their daily work.

You will serve as a bridge between technical solutions and operational excellence. Your core responsibility involves identifying areas of inefficiency and disjointed processes ("silos") and resolving them by developing intelligent workflows, scalable internal tools, and effective code to ensure smooth, integrated operations. We are looking for a "builder" who thrives on independence and is obsessed with the "How can we do this better?" mindset.

As a Senior Solutions Engineer at Smartly, you will...

• Partner with AI Transformation team: Collaborate with the AI Transformation team to productize AI and automation prototypes, ensuring that new tools and agentic capabilities are successfully integrated into internal business processes.
• Orchestrate Internal Automations: Build and maintain a wide variety of internal tools and workflows for most teams across the company; these solutions range from traditional API-based automations to complex AI agentic workflows.
• Modernize Internal Systems: Develop and scale the internal tools and processes that enable teams to move faster, utilizing a blend of AI-driven agents and standard programmatic automations to solve operational needs.
• Own the Backend: Maintain and expand our internal microservices architecture, primarily running on TypeScript and NodeJS.
• Cloud Infrastructure Management: Independently manage and optimize our cloud infrastructure (we primarily use Google Cloud Platform), ensuring our internal tools and AI services are performant, secure, and scalable.
• Build Service Integrations: Act as the master of APIs, integrating disparate internal and external services (Salesforce, Slack, Big Query, data warehouse etc.) to create seamless data flows for both users and AI agents.

We’re definitely looking for you if you have...

• Innovative & Experimental Mindset: You are naturally curious and enjoy experimenting with new technologies. Our work involves frequent exploration of emerging tech stacks and AI libraries, so you should be comfortable navigating ambiguity and testing new tools.
• A Builder’s Background: A versatile technical background with exposure in Software Engineering, Data Engineering, or Artificial Intelligence—with a strong track record of building diverse technical solutions, internal automations, and scalable data pipelines.
• TypeScript/NodeJS Mastery: Strong proficiency in TypeScript and NodeJS (Koa/Express experience is a major plus).
• AI Implementation Experience: Proven experience building and maintaining AI agentic workflows or MCPs. You know how to leverage LLM APIs (Vertex AI/OpenAI) to build practical, task-oriented agents.
• Prompt Engineering: You have a deep understanding of prompt engineering techniques to produce high-quality, structured, and reliable outputs from LLMs. You can design, test, and iterate on prompts for complex agentic tasks.
• API Expertise: High familiarity with REST APIs and complex service-to-service integrations.
• Self-Driven Learning: The ability to dive into microservices, understand its logic, and implement modern solutions without constant supervision.
• Collaborative Mindset: The ability to translate needs from most internal teams into technical requirements that solve real-world problems for non-technical stakeholders.

Bonus Points for:

• Automation Platforms: Experience with workflow automation tools like Zapier, n8n, or similar platforms used to build and orchestrate agentic workflows.
• React Skills: Ability to build or tweak frontend admin dashboards to make your automations accessible to internal users.
• AdTech Background: Familiarity with Meta GraphAPI, TikTok Ads, or Google Ads APIs.