Job Overview

As an L2 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be responsible for resolving complex and often critical support issues, acting as a key player in the customer's success and journey with Anaplan. You should be a problem-solver with a strong sense of empathy, emotional intelligence, and a proven ability to thrive in a fast-paced environment.

Key Responsibilities

• Case Ownership and Resolution: Take ownership and full accountability of L2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process.
• In-depth Technical Investigation: Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies. This includes analyzing applications and server logs, replicating customer issues in a test environment, and working with engineering on bug resolution.
• Customer Collaboration: Communicate with customers through case portal, and when necessary, conduct live troubleshooting sessions with customers via calls and screen sharing to efficiently gather information and resolve issues in real-time.
• Knowledge Management: Create and maintain internal knowledge base articles and documentation to assist both customers and internal teams.
• Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product knowledge and troubleshooting skills.
• Cross-functional Collaboration: Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues that require deeper investigation or architectural guidance.

Qualifications and Skills

Must-Haves

• 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
• Fluent in Japanese and English is critical
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
• Experience supporting high-value, enterprise-level customers where the software is business-critical.
• A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.

Desirable Skills

• Anaplan Model Builder Certification (Level 1, 2, or 3).
• Systems such as Service Now, Salesforce, Grafana & Jira

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have at least 4 years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics) as a patient/customer facing positions including phone, email and chat
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software 
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Role: Bilingual Mandarin Sales Planner

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Bilingual Mandarin Sales Planner, you’ll play a critical role within the Center of Success (CoS), working cross‑functionally with Sales, Trading, Data & Analytics (DnA), Product, L&D and Marketing across the JAPAC footprint. You’ll support client acquisition, help drive growth, and ensure prospects and clients receive thoughtful, accurate and strategic planning support, acting as a key bridge between Mandarin‑speaking stakeholders and the wider regional team.

What you’ll be doing

Your main responsibilities will include:

1. Sales Planning & Delivery

Craft and deliver accurate, thorough, and compelling proposals within RFP deadlines, ensuring local nuance and business context are reflected appropriately.Manage multiple priorities and deadlines while maintaining high-quality output.Strategize with Sales Leads and in‑market teams during pre‑sale periods to grow existing business and win new opportunities, with particular emphasis on briefs.

1. Strategic Support & Insight Generation

• Collaborate with regional Sales teams to understand client objectives and campaign goals, ensuring clear translation and interpretation where Mandarin is required.
• Conduct market research and audience analysis to inform media strategy and planning, leveraging understanding of both Mandarin and broader SEA consumer behavior.
• Partner with Data & Analytics teams to develop data‑driven insights and pre‑campaign recommendations for RFPs, helping localize narratives for Mandarin‑speaking clients where needed.
• Stay current on industry trends, competitor activity and new product offerings to provide strategic value.

1. Proposal development & quality assurance

• Develop customised media proposals aligned with client requirements and strategic recommendations, ensuring clarity and accuracy in both Mandarin and English where applicable.
• Support the creation of visually engaging pitch decks and presentations for client meetings, including content localization or adaptation for Mandarin‑speaking stakeholders.
• Ensure all proposals and materials are accurate, well organised and aligned with MiQ brand guidelines.
• Maintain a high level of attention to detail and timeline discipline to meet local team and client expectations across multiple markets.

1. Collaboration & communication

• Partner with Sales and Trading teams to customise MiQ’s product suite to client needs.
• Work cross‑functionally with internal stakeholders across regions, building strong relationships and navigating cultural and market differences to find solutions.
• Communicate clearly and effectively with internal teams and stakeholders, adapting your style and language (Mandarin/English) to drive positive outcomes.
• Build strong knowledge of MiQ products and capabilities to confidently support internal and external conversations across all supported markets.

1. Innovation & continuous improvement

• Bring curiosity and creativity to find new ways of working and process improvements.
• Be open to testing new approaches that improve efficiency, accuracy and impact, particularly in how we support multiple markets from a centralized hub.

YOUR QUALIFICATIONS

• Business‑level Mandarin and English proficiency (spoken and written), with the ability to understand complex commercial and technical concepts and communicate them clearly to diverse audiences.
• Experience working with Mandarin stakeholders or markets (clients, agencies, or internal teams) is a strong plus.
• Genuine interest in digital media, advertising and/or programmatic, with a desire to learn sales planning from the ground up.
• High level of organisation and attention to detail; eager to build good habits around managing multiple briefs, deadlines and stakeholders.
• Clear, confident communication skills and a willingness to build relationships with teammates across markets and functions.
• A proactive, learning-oriented mindset – you ask questions, seek feedback and take ownership of your tasks.
• Strong alignment with MiQ’s core values and culture and a desire to contribute to a collaborative, high-performing team.
• A can-do attitude that brings energy, drive and enthusiasm to your work.
• A dream to grow your career as the company scales, taking advantage of learning and mobility opportunities at MiQ.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply today

Equal Opportunity Employer 

E-Verify Employer

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The role 

The Distributor Profiles Researcher is the go-to source for asset management executives seeking to understand the structure and dynamics of retail fund distribution.

It is a shared resource for key decision-makers reading FT Specialist US's two largest titles: FundFire and Ignites.

We seek a researcher adept at tracking key regulatory disclosures, spotting relevant news stories and hunting for information about the people and platforms that influence what broker-dealers and other platforms offer to financial advisors. You will work from our Manila office.

You will be responsible for keeping profiles of some of the most influential distribution platforms in the industry up-to-date, and for weaving together a comprehensive narrative of what these broker-dealers look for, how they are structured and why.

The successful candidate must be organized and able to prioritize multiple workflows at once. You must adhere to a schedule to ensure you are on top of the companies you cover, including company earnings calls, public presentations and regular regulatory filings. You will also liaise with company representatives to ensure our readers have the most current information available about the powerful --and complex--organizations.

Must have strong writing and communication skills, as you will be coordinating with colleagues within FT Specialist and with representatives of the companies we cover.

You will work on a two-person team and coordinate with New York-based editors. Your work will be read by hundreds of thousands of fund industry professionals.

Key responsibilities

• Stay on top of developments at assigned firms/investors and be on the lookout for updates that provide readers with critical information or sales leads. This includes asset updates, revenue sharing and other disclosures, quarterly earnings calls, etc.
• Demonstrate strong organizational skills needed to manage time effectively, schedule calls, input data and meet deadlines, and regularly communicate progress to the NY Team.
• Display a good level of computer skills and FT Specialist US systems or programs. You will be expected to maintain basic files, input content into our online publishing system, and use various research tools.
• Write clean and concise summaries. Determine where in the profile various pieces of information belong and suggest areas to edit out or combine over time.
• Show an ability to develop rapport with industry contacts, including senior investment professionals where appropriate.

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. 

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

About the Role

The Solutions Specialist solves operational and technical workflow challenges by designing, building, and maintaining scalable automations and custom solutions within the Smartly platform and Google Apps Script environment. This person partners with internal teams and clients to translate business requirements into reliable workflows, scripts, integrations, and platform configurations that improve efficiency, accuracy, and scalability. In the first 12 months, this hire will be accountable for reducing manual work, improving implementation quality and stability, and expanding regional delivery capacity through faster, more standardized technical solutioning. They will also help strengthen troubleshooting, QA, documentation, and knowledge sharing across the team.

As a Solutions Specialist at Smartly, you will …

• Partner with internal stakeholders and clients to understand business, workflow, and technical requirements.
• Translate requirements into technical specifications, Smartly configurations, scripts, automations, and scalable process improvements. 
• Build, test, deploy, and maintain Smartly workflows, templates, rules, and custom automations.
• Develop and optimize Google Apps Script solutions for data processing, validation, reporting, and operational efficiency. 
• Research, design, and implement bespoke solutions using APIs, JSON-based data flows, and scripting to solve customer use cases.
• Troubleshoot and resolve issues across scripts, APIs, integrations, and Smartly workflows, including cases with incomplete or ambiguous information.
• Perform QA and monitoring to ensure reliability, performance, stability, and appropriate error handling of custom implementations.
• Document bugs, implementation details, and best practices, and contribute to internal tools, documentation, and scalable team knowledge sharing.

We're definitely looking for you, if you have...

• Proficiency in JavaScript and Google Apps Script. 
• Experience working with APIs, JSON structures, and data workflows.
• Strong analytical, troubleshooting, and debugging skills in automation or API-driven environments.
• Ability to translate business requirements into technical solutions and scalable workflows.
• Strong verbal and written English communication skills.
• Ability to explain technical concepts clearly to non-technical stakeholders. 
• Structured, logical problem-solving approach with strong attention to detail and quality assurance.
• Willingness to work flexible hours to support global or cross-regional collaboration.
• Familiarity with Smartly platform workflows, templates, and rules.
• Experience supporting integrations with Meta, Google Ads, YouTube, DV360, or Campaign Manager 360.
• Familiarity with Git, AWS, or Google Cloud Platform.

About the Role

We are looking for a Solutions Specialist who will focus primarily on building, automating, and maintaining solutions within the Smartly platform and Google Apps Script environment. This role is ideal for someone with strong technical curiosity, solid scripting fundamentals, and the ability to quickly learn digital marketing concepts. You’ll partner closely with internal teams and clients to translate business requirements into scalable, efficient workflows.

This is a hands-on technical role where you will create custom automations, troubleshoot complex issues, and guide clients on how best to leverage Smartly’s capabilities. Prior AdTech experience is beneficial but not required—what matters most is your learning agility, problem-solving ability, and comfort working with APIs, scripts, and data.

As a Solutions Specialist at Smartly, you will …

Client & Internal Collaboration

• Work closely with internal teams and client stakeholders to deeply understand business or workflow requirements.
• Translate those needs into technical specifications, scripts, automations, or Smartly platform configurations.
• Explain technical concepts clearly to non-technical audiences.

Solution Development & Automation

• Build, test, and maintain Smartly workflows, templates, rules, and custom automations.
• Develop and optimize Google Apps Script solutions to support data processing, validation, reporting, and operational automation.
• Research and design bespoke solutions using APIs and scripting to solve specific customer use cases.

Troubleshooting & Quality Assurance

• Diagnose and resolve issues across scripts, APIs, and Smartly workflows—even when information is incomplete.
• Perform thorough QA and testing to ensure reliability, performance, and error handling.
• Monitor and maintain long-term stability of custom implementations.
  
  

Integration & Platform Support

• Support client integrations with advertising platforms such as Meta, Google Ads, YouTube, DV360, and Campaign Manager 360.
• Identify bugs or platform issues and deliver clear documentation and reproduction steps for Engineering teams.

Internal Contribution

• Improve internal tools, documentation, and best practices for scalable solution development.
• Contribute to shared knowledge across the team by identifying opportunities to automate or streamline processes.

We're definitely looking for you, if you have...

Technical Skills

• Proficiency in JavaScript and Google Apps Script.
• Comfortable working with APIs, JSON structures, and data workflows.
• Experience with HTML5 and CSS.
• Familiarity with Git, AWS, or Google Cloud Platform (GCP) is beneficial.

Learning & Problem-Solving

• Ability to quickly learn marketing concepts such as campaign structure, optimization strategies, and attribution models.
• Strong analytical and debugging skills, especially when working with automation or API-driven systems.
• Structured problem solver with a logical, methodical approach.

Communication & Collaboration

• Strong verbal and written communication skills in English.
• Capable of simplifying technical ideas for non-technical partners.
• Collaborative mindset with comfort working asynchronously across regions.

Additional Requirements

• Willingness to work flexible hours to support global time zones.
• Curious, self-driven, and proactive in identifying opportunities to improve workflow efficiency.

#LI-HYBRID

Role: Account Coordinator 

What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Coordinator your main responsibilities will include:

Client Service

• Deliver consistent, reliable and friendly service for all MiQ clients.
• Ensure SLAs are met and campaign operations are seamless.
• Resolve or escalate client issues quickly and without fallout.
• Maintain regular communication with all accounts and support on meetings, business reviews & reporting where appropriate.
• Develop knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management:

• Pre-campaign:
• QA of pre campaign documents.
• Project manage build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking.
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.
• End of campaign:
• Manage and deliver post campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support:

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Communication:

• Frequent internal and external communication: email and video call.
• Tracking & upwards communication of campaign issues/opportunities.
• Ad-hoc communication with third party providers.

Technical Support:

• Implementation and troubleshooting of tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Account Services Manager (with a goal to become independent).

Product & Industry knowledge:

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring  

• 1-2 years in an advertising/media agency (or similar) 
• Working in a team environment
• Client facing experience in programmatic advertising preferred (Client Services/ Sales Support/ Ad-Ops background)
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply.

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We hold each other accountable - Unity
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Apply today

Equal Opportunity Employer 

E-Verify Employer

Role: Bilingual Japanese Sales Planner

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As a Bilingual Japanese Sales Planner, you’ll play a critical role within the Center of Success (CoS), working cross‑functionally with Sales, Trading, Data & Analytics (DnA), Product, L&D and Marketing across the JAPAC footprint, with a primary focus on Japan. You’ll support client acquisition, help drive growth, and ensure prospects and clients receive thoughtful, accurate and strategic planning support, acting as a key bridge between Japanese‑speaking stakeholders and the wider regional team.

What you’ll be doing

Your main responsibilities will include:

1. Sales Planning & Delivery

Craft and deliver accurate, thorough, and compelling proposals within RFP deadlines for Japan and SEA markets, ensuring local nuance and business context are reflected appropriately.Manage multiple priorities and deadlines while maintaining high-quality output.Strategize with Sales Leads and in‑market teams during pre‑sale periods to grow existing business and win new opportunities, with particular emphasis on Japan‑related briefs.

1. Strategic Support & Insight Generation

• Collaborate with regional Sales teams across SEA and Japan to understand client objectives and campaign goals, ensuring clear translation and interpretation where Japanese is required.
• Conduct market research and audience analysis to inform media strategy and planning, leveraging understanding of both Japanese and broader SEA consumer behavior.
• Partner with Data & Analytics teams to develop data‑driven insights and pre‑campaign recommendations for RFPs, helping localize narratives for Japanese‑speaking clients where needed.
• Stay current on industry trends, competitor activity and new product offerings to provide strategic value.

1. Proposal development & quality assurance

• Develop customised media proposals aligned with client requirements and strategic recommendations, ensuring clarity and accuracy in both Japanese and English where applicable.
• Support the creation of visually engaging pitch decks and presentations for client meetings, including content localization or adaptation for Japanese‑speaking stakeholders.
• Ensure all proposals and materials are accurate, well organised and aligned with MiQ brand guidelines.
• Maintain a high level of attention to detail and timeline discipline to meet local team and client expectations across multiple markets.

1. Collaboration & communication

• Partner with Sales and Trading teams to customise MiQ’s product suite to client needs.
• Work cross‑functionally with internal stakeholders across regions, building strong relationships and navigating cultural and market differences to find solutions.
• Communicate clearly and effectively with internal teams and stakeholders, adapting your style and language (Japanese/English) to drive positive outcomes.
• Build strong knowledge of MiQ products and capabilities to confidently support internal and external conversations across all supported markets.

1. Innovation & continuous improvement

• Bring curiosity and creativity to find new ways of working and process improvements.
• Be open to testing new approaches that improve efficiency, accuracy and impact, particularly in how we support multiple markets from a centralized hub.

YOUR QUALIFICATIONS

• Business‑level Japanese and English proficiency (spoken and written), with the ability to understand complex commercial and technical concepts and communicate them clearly to diverse audiences.
• Experience working with Japanese stakeholders or markets (clients, agencies, or internal teams) is a strong plus.
• Genuine interest in digital media, advertising and/or programmatic, with a desire to learn sales planning from the ground up.
• High level of organisation and attention to detail; eager to build good habits around managing multiple briefs, deadlines and stakeholders.
• Clear, confident communication skills and a willingness to build relationships with teammates across markets and functions.
• A proactive, learning-oriented mindset – you ask questions, seek feedback and take ownership of your tasks.
• Strong alignment with MiQ’s core values and culture and a desire to contribute to a collaborative, high-performing team.
• A can-do attitude that brings energy, drive and enthusiasm to your work.
• A dream to grow your career as the company scales, taking advantage of learning and mobility opportunities at MiQ.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply today

Equal Opportunity Employer 

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