POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS

¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental?

Como Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento.

Como Customer Success Manager en Smartly, tú…

• Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital.
• Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales.
• Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.).
• Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes.
• Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook.
• Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación.

Buscamos a alguien que…

• Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo.
• Cuente con 4+ años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital.
• Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes.
• Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español.
• Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria.

🌐 Requisito de idioma

Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor.

Lo que te ofrecemos…

• Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia
• INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda
• FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas
• Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto

Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!

***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 
• Have professional spoken and written English plus fluency in Spanish. 

What We Offer You...

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

#LI-HYBRID

About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The Information Security Manager will be responsible for leading and coordinating information security governance, risk, and compliance activities across assigned business areas. The role will provide oversight of security controls, regulatory alignment, risk management, and stakeholder engagement, ensuring that information security practices support business strategy and global standards.

The position will be based in Manila and work closely with UK and international stakeholders.

Key responsibilities:

Information Security Governance & Risk Management

• Lead the implementation and oversight of information security policies, standards, and control frameworks, with reference to recognised industry standards/frameworks (e.g., ISO 27001, NIST CSF).
• Ensure alignment between business objectives and security, privacy, and regulatory requirements.
• Identify, assess, and manage information security risks, providing clear reporting and escalation where required.
• Support regional and global risk management processes, including risk register maintenance and remediation tracking.

Compliance & Control Assurance

• Oversee control assurance activities across systems and applications, ensuring appropriate security controls are implemented and operating effectively.
• Coordinate internal and external audit engagements, including preparation, evidence gathering, and remediation management.
• Maintain oversight of compliance-related system inventories and documentation.
• Track and report on remediation activities to ensure closure within agreed timelines.

Security Oversight of Systems & Data

• Collaborate with IT and business teams to maintain accurate data inventories and system documentation.
• Ensure appropriate data protection, classification, and handling practices are embedded in operational processes.
• Provide guidance on secure system design, implementation, and change management activities.

Stakeholder Engagement & Advisory

• Act as a trusted security advisor to regional business and technology stakeholders.
• Communicate security risks, control gaps, and compliance issues clearly to technical and non-technical audiences.
• Support business initiatives by providing security input during project planning and delivery.

Incident & Issue Management

• Support investigation and management of security incidents from a governance and compliance perspective.
• Ensure lessons learned and control improvements are captured and implemented.
• Escalate material risks or control failures appropriately.

Continuous Improvement

• Drive improvements in security processes, documentation, and assurance activities.
• Monitor regulatory and threat landscape developments relevant to the organisation and region.
• Contribute to the maturity and evolution of the information security programme.

Analytical & Reporting Capabilities

• Experience building executive-ready risk dashboards and metrics.
• Ability to translate technical findings into business risk narratives.
• Comfort working with structured reporting and KPIs/KRIs.

Standards, Frameworks & Assurance

• Working knowledge of additional frameworks (e.g., CIS Controls, COBIT, SOC 2, PCI DSS where relevant).
• Experience with PCI DSS compliance in  media, financial, or global organisations.
• Experience with Information Security Supply chain assurance life cycle design and implementation
• Familiarity with control testing methodologies and evidence-based assurance practices.

Scope & Seniority Indicators

• Operates with a high degree of autonomy.
• Responsible for regional coordination (Manila/APAC time zone alignment).
• Engages directly with senior technology and business stakeholders.
• Accountable for risk visibility and control assurance across defined domains.

Desirable:

• Exposure to GRC platforms (e.g., Archer, ServiceNow GRC, OneTrust, MetricStream or similar).
• Exposure to GRC Engineering tooling and practices.
• Foundational understanding of cloud security concepts (e.g., AWS/Azure control models).
• Understanding of data protection regulations (e.g., GDPR) and data lifecycle management.
• Experience supporting ISO 27001 certification or surveillance audits.
• Experience with regulatory environments relevant to media, financial, or global organisations.

What’s in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

Position Overview:

We are looking for a detail-oriented Software QA Tester to join our engineering organization and help ensure the quality, reliability, and usability of our healthcare software products. You will work hands-on with our in-house developed applications — with a primary focus on our Electronic Health Record (EHR) system and our end-to-end Revenue Cycle Management (RCM) platform — testing new features, validating bug fixes, and helping the development team ship software that providers, billers, and administrators can rely on.

This role is well-suited for an experienced QA professional looking to grow within a healthcare-focused engineering team, or for a recent computer science / software engineering graduate who wants to get hands-on exposure to real-world software development by starting on the QA side. You will partner directly with developers, product managers, and other QA team members to clarify requirements, design test cases, execute test runs, and provide clear, actionable feedback that drives product quality forward.

Key Responsibilities:

• Execute manual test cases against new features, bug fixes, and regression suites across our EHR, RCM, and billing applications.
• Read and interpret feature requirements, user stories, and design specifications to develop clear, repeatable test plans and test cases.
• Perform functional, regression, exploratory, cross-browser, and basic usability testing on web-based applications.
• Reproduce reported issues, identify clear steps to reproduce, and document defects with sufficient detail (environment, data, screenshots, logs, expected vs. actual behavior) for the development team to act on quickly.
• Track, prioritize, and manage tickets and test progress in JIRA, including filing well-formed bug reports and verifying fixes.
• Participate in Agile ceremonies (stand-ups, sprint planning, refinement, retrospectives) and provide quality input on user stories and acceptance criteria.
• Collaborate closely with developers throughout the development cycle — not just at the end — to catch issues early and reduce rework.
• Validate workflows that span both clinical (EHR) and financial (RCM/billing) sides of the platform, ensuring data flows correctly end-to-end (e.g., from documentation through charge capture, claim generation, payment posting, and reporting).
• Maintain organized test documentation, including test cases, test data, and results, so that knowledge is shared across the team.
• Help uphold our HIPAA-aligned security and privacy practices during testing, including responsible handling of any PHI or PHI-like test data.
• Continuously look for opportunities to improve QA processes, test coverage, and tooling.

Required Qualifications:

• 2–5 years of experience testing software platforms in a professional environment, OR Equivalent hands-on exposure to the software development process.
• Demonstrated ability to think critically, break down workflows, and approach software testing systematically.
• Solid understanding of how software is built and shipped, including version control, build/release cycles, and the general roles of developers, QA, and product within an engineering team.
• Strong understanding of fundamental QA concepts: test cases, test plans, regression testing, smoke testing, exploratory testing, and the software development lifecycle.
• Ability to write clear, concise, and reproducible bug reports with appropriate detail and severity/priority assessment.
• Comfort testing modern web applications across major browsers (Chrome, Firefox, Edge, Safari) and screen sizes.
• Basic familiarity with reading and writing simple SQL queries to validate data in a relational database (e.g., SELECT statements, joins, filtering).
• Comfort using browser developer tools (inspecting elements, viewing console logs and network requests) to help isolate issues.
• Hands-on experience with JIRA (or a similar issue tracker such as Azure DevOps or Linear) for ticket creation, tracking, and workflow management.
• Familiarity with Agile/Scrum methodologies and working alongside a development team in sprint cycles.
• Comfort working with shared documentation tools (e.g., Confluence, Google Docs, Notion) for test plans and knowledge sharing.
• Working understanding of HIPAA Privacy and Security Rule fundamentals, particularly as they relate to handling Protected Health Information (PHI) in development and test environments.
• Awareness of the importance of using sanitized or synthetic data, avoiding the storage of real PHI in unsecured locations (screenshots, tickets, shared docs), and following established policies for access and data handling.
• Excellent communication skills in spoken and written English.

Preferred Qualifications:

• Prior exposure to testing healthcare software (EHR/EMR, RCM, medical billing, practice management, or similar).
• Basic familiarity with healthcare concepts such as patient encounters, claims, EOBs/ERAs, eligibility, or the general flow of the revenue cycle.
• Experience with API testing tools such as Postman or Insomnia.
• Exposure to test management tools (e.g., TestRail, Zephyr, Xray).
• Exposure to or interest in test automation frameworks (e.g., Selenium, Cypress, Playwright); no prior automation experience required, but willingness to learn is a plus.
• Experience using AI tools (e.g., Claude, ChatGPT, Cursor) responsibly to assist with tasks like generating test case ideas, drafting bug reports, or exploring application behavior — we view AI as a force multiplier for QA, not a replacement for sound testing judgment.
• Associate's or Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent practical experience.

Details:

• Must be willing to work US hours. This position requires flexibility in working hours, covering varying shifts from 7:00 AM Pacific Time to 5:30 PM Pacific Time, based on business needs.
• This position will be a full time Independent Contractor role
• This position will be remote, but we are seeking someone based out of The Philippines
• Pay: $11.00-$14.00 USD/hr depending on experience

If you meet the above qualifications, we encourage you to apply. Please submit your resume in English, along with any relevant portfolio or project examples, for our review.

(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

We are looking for a highly motivated and skilled Atlassian System Engineer to join the Workplace Technology Atlassian platform engineering team. This role is responsible for designing, implementing, and maintaining our cloud Atlassian suites. Additionally, this role will handle UI configurations, automation, and integrations to optimize business processes and user experience.

Responsibilities:

• Design and maintain the global configuration of Atlassian Cloud applications
• Provide support to end-users by troubleshooting issues and assisting with Atlassian tool-related inquiries.
• Configure user provisioning, workflows, automation rules, custom fields, schemes, permissions, add-ons, dashboards, reports, and integrations 
• Configure Confluence spaces, templates, and macros to improve collaboration
• Adhere to tools best practices and standard methodologies to maintain consistency across all instances
• Work with stakeholders to improve user experience and UI configurations for Atlassian suite
• Develop custom scripts to automate administration tasks and enhance productivity
• Maintain comprehensive documentation for Atlassian configurations, features, and processes.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Provide trainings to users and teams to increase user adoption and promote new features

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or related field.
• 2+ years of admin experience in managing Atlassian Cloud applications
• 1+ years of hands-on experience with Atlassian REST APIs to perform bulk actions or build custom integrations
• Experience using various add-ons, such as eazyBI, custom charts, and script runner

Preferred Qualifications:

• Hands-on administration experience in Jira Service Management and JPD
• Administration experience with JPD, and Atlassian Projects
• Proficiency in Python scripting
• Experience in using Atlassian Analytics and Rovo
• Experience in using Jira plan

# LI_Linkedin

LI-Phillippines P24875_3391507

Overview

We are seeking a highly detail-oriented and analytical Sales Compensation Analyst to join our GTM Strategy and Incentive Design team. As a Sales Compensation Analyst, you will be the backbone of our sales incentive ecosystem. You aren't just "crunching numbers"—you are ensuring that our sales teams are motivated, paid accurately, and aligned with the company’s strategic goals. You will sit at the intersection of Finance and Sales Operations, acting as a trusted advisor who translates complex commission structures into actionable data. The ideal candidate possesses a blend of meticulous analytical rigor and the communication skills to explain a "pay-out" logic to our high performing sales force.

Key Responsibilities

Compensation Administration and Processing

• Manage the end-to-end monthly/quarterly commission cycle, ensuring accurate and timely payouts for the global sales force.
• Identify "bottlenecks" in the current payout workflow and implement automated solutions to reduce manual errors.
• Act as the primary point of contact for sales inquiries regarding compensation. Research and resolve discrepancies with a high level of professional empathy.
• Ensure compliance with all internal controls, company policies, and external regulations related to sales compensation.
• Maintain rigorous documentation for audit purposes (SOX compliance) and ensure all payments adhere to internal policies.

Collaboration and Improvement

• Partner closely with the Sales Operations, HR, and Accounting teams to ensure seamless end-to-end process management.
• Identify and implement process improvements within the sales compensation function to enhance efficiency and accuracy.
• Participate in testing and implementation of system upgrades and new compensation tools.
• Provide training and documentation on compensation processes and tools to stakeholders.

Qualifications

Required Experience and Skills

• Experience: Minimum 2–3 years of professional experience in Finance, Sales Operations, or Revenue Operations.
• Domain Knowledge: Direct experience in Sales Compensation (Incentive Compensation Management) is a significant advantage.
• Strong proficiency in Microsoft Excel. You don't just use Excel; you make it sing. Nested formulas, XLOOKUPs, and Pivot Tables are your second language.
• Experience with a Sales Performance Management (SPM) system (e.g., Xactly, Varicent, CallidusCloud) is an added advantage.
• Exceptional attention to detail and a high level of accuracy in data management and calculations.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present findings clearly.
• Ability to explain complex commission calculations in simple terms and handle sensitive pay-related conversations with patience, clarity, and professionalism.

Preferred Skills

• Experience navigating the complexities of a high-growth, international environment.
• Working knowledge with CRM systems (e.g., Salesforce).
• Ability to build "at-a-glance" reports or dashboards in Excel

So, what’s the role all about?
The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment.

How will you make an impact?  

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security
• Create, maintain, and monitor SQL 
• Other duties assigned by the manager

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• 5+ years maintaining SQL Server mission-critical databases 
• 5+ years of TSQL programming 
• 2+ years implementing and maintaining database replication
• 2+ years implementing and maintaining SQL Server Availability Groups
• Ability to work with technical and non-technical people 
• Problem-solving skills are a must
• Ability to meet deadlines

You will have an advantage if you also have:

• SSAS/SSRS/SSIS
• Newer data/streaming platforms: Kafka, MSK, Snowflake, Aurora DB, SNS
• AWS, AWS CLI management
• MS Azure database management
• MCSE/MCDBA/OCP 
• NET technologies 
• PowerShell 
• C#
• Rubrik
• TFS/GitHub

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10611
Reporting into: Manager, Network Operations
Role Type: Individual Contributor

About the role

The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.

The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.

The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours. 

Travel Requirements: Up to 10% travel required.

About the team

We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.

What will you be doing?

• ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
• Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
• Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
• Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub,  GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments. 
• Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
• Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
• Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
• Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
• Learning and training, to enhance knowledge of Security Orchestration and Automation.

What are we looking for?

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
• 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
• Experience defining and leading several cyber security programs for large scale organizations
• Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies 
• Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management 
• Experience leading other engineers and analysts while collaborating with the external team members
• Able to balance the demands of delivering high quality and demanding timescales.
• Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)

What will make you stand out?

• Expert-level knowledge of AWS, Azure, and/or GCP security
• Expertise in vulnerability and risk management across public cloud and enterprise environments
• Expertise in leading advanced threats detection and prevention programs in a cross-functional environment 
• Expertise in developing security patterns with architectural recommendations
• Advanced experience in software development practices, automation with basic knowledge of AI

The Tech

• AWS, GCP, SaaS, and Enterprise
• Artificial Intelligence Solutions (Gemini, Claude, internal)
• CNAPP, DSPM, and Cloud Security Solutions
• Application Security Technologies (DAST, SAST, SCA, ASM)
• Email Security Technologies
• SIEM Solutions and Detection Technologies
• Google Workspace
• Vulnerability Management Solutions
• Application Security
• Python, PowerShell, Bash

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

Business Analyst 

Important Information

Location: BGC, Taguig

Experience: Min 3 years

Job Mode: Contract (subject for regularization)

Work Mode: Hybrid  (2x-3x a week)

Job Summary

As a Business Analyst, you will be responsible for analyzing business processes, identifying opportunities for improvement, and implementing solutions. You will collaborate with cross-functional teams to gather requirements, conduct data analysis, and provide insights that drive informed decision-making.

Responsibilities and Duties

• Business requirements analysis & process documentation

• Solutions design proposal and architecture (business applications and D&IT infrastructure), including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability

• Good financial and budgetary understanding

• Project management (medium to large scale projects)

• Business analysis

• Supplier management

Soft Skills:

• Leads by example; Works effectively in a fast-paced environment and is able to diffuse project-related conflict

• Able to think clearly and act decisively in crisis situations; thinks and acts with a sense of urgency and clear understanding of priorities and strategic importance; highly organized

• Creative, innovative, enterprising; thinks outside the box, challenges status quo

• Able to work with ambiguity and “connect the dots” 

• Team-oriented, collaborative; able to network and establish good connections

• Proactive; driven to learn and keep pace with business and technology trends 

• Able to network and establish good connections

• Works seamlessly between macro and micro views

• Communicates effectively at all levels of the organization

• Goal-oriented, high level of commitment

• Customer/consumer service-oriented

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Your commissions expertise. Our rocket ship. Let's make it count.
As we scale our go-to-market engine, we need someone who can keep our sales compensation programs running with precision, fairness, and speed. That's where you come in.
As our Senior Sales Compensation Analyst, you'll own the mechanics behind how our sales teams get paid. From administering complex commission plans to partnering with GTM leadership on plan design, you'll sit at the intersection of finance, operations, and sales — making sure every dollar is tracked, every dispute is resolved, and every process gets better over time.

What you'll do

• You'll manage the end-to-end administration of our sales compensation programs, including commission calculations, reconciliations, adjustments, and payouts, ensuring everything is accurate and settled on time. You'll work within our ICM tools (CaptivateIQ experience is a big plus) and across platforms like Salesforce and Snowflake, maintaining data integrity through both system controls and manual audits.
• Beyond the day-to-day, you'll build and document scalable processes, develop training materials for our sales and field ops teams, and support monthly accruals and forecasting through scenario modeling. When commission inquiries come in, you'll be the go-to person who resolves them with clarity and care.
• You'll also partner with Sales Compensation Management to model, develop, and refine commission plans and Rules of Engagement — and flag opportunities to improve how we do things.
  You'll also handle ad hoc reporting across compensation, headcount, diversity, and other team initiatives, and work closely with auditors when documentation is needed.

What you'll bring

• You have 3–5 years of sales compensation experience, ideally in fast-paced, hyper-growth environments where context-switching is a daily reality. 
• You're comfortable administering commission systems end to end — entering new hires, updating records, running audits, and pulling reports.
• A bachelor's degree in HR, Finance, or a related field (or equivalent experience) rounds out your foundation, and ICM tool admin certification is highly preferred. 
• You're sharp with numbers, meticulous with details, and confident working across Excel (complex formulas are your thing). CaptivateIQ or Xactly experience is a big plus.
• You communicate with precision and empathy — whether you're explaining a commission calculation to a rep or presenting analysis to leadership.
• You handle confidential information with integrity, manage competing priorities with ease, and thrive working independently in a remote environment.

Why Workato
You'll join a company where automation isn't just what we sell — it's how we operate. This role gives you the chance to shape compensation programs at a company on a trajectory that doesn't come around often. If you want to do meaningful, high-impact work alongside a team that values accuracy, transparency, and continuous improvement, we'd love to hear from you.

(REQ ID: 2551)

ITSM Lead

Important Information

Location: Makati City

Experience: at least 6 years relevant experience

Work Mode: Hybrid set up | 2x onsite per week           

Job Summary

The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value.

Responsibilities and Duties

Service Management Governance & CSI (Continual Service Improvement)

• Define and operationalize the Service Management Office to ensure consistent application of management practices across value streams.
• Act as the CSI Manager, responsible for managing the improvement of ITSM processes and IT services. This involves maintaining the CSI register and ensuring improvements are prioritized based on business value.
• Elevate the organization's ITSM maturity from the current state (approx. 1.27) to the target state (3.0) by implementing standard policies, workflows, and KPIs.

Change Enablement & Risk Control

• Serve as the Change Manager, handling the implementation, documentation, and activities related to the Change Enablement practice.
• Act as the Change Advisory Board (CAB) Facilitator and/or Chairman (in the absence of VP ITSD), organizing agendas and publishing reports to ensure changes are assessed for risk and value.
• Conduct periodic reviews of changes to identify opportunities for optimizing change models and standardizing procedures to increase change throughput.

Operational Oversight (Incident & Problem)

• While not the primary incident resolver, the ITSM Lead is responsible for the Periodic Incident Review. This entails analyzing incident records (specifically P3/P4) for repeats and patterns that indicate underlying problems.
• Prepare and publish Monthly/Weekly Operational Review Reports to track process health, focusing on ticket quality, backlog management, and SLA adherence.
• Identify candidates for Problem Management and Knowledge Management based on incident trend analysis.

Functional Leadership & Reporting

• Serve as the reporting manager for key operational roles, including the Service Desk Manager, Major Incident Manager, Problem Manager, Change Manager
• Ensure clear role definition and mapping (e.g., transition from interim roles to 2026 target roles) as defined in the consolidation guidelines.

Qualifications & Competencies

Based on the organizational competency model, the ITSM Lead requires the following profile:

• Decision-making, delegating, and overseeing the Service Management function..
• Designing work techniques, documenting procedures, and driving continual improvement (CSI).
• Managing stakeholders during CAB meetings and service reviews.
• Prioritizing improvement tasks and ensuring rigorous record-keeping and reporting.ITIL 4 Foundation is the minimum requirement, with intermediate modules (e.g., Create, Deliver and Support) highly preferred.

Experience:

• Deep understanding of the Service Value System and how practices (Change, Incident, Problem) interconnect.
• Experience establishing or managing a Service Management Office (SMO).
• Proficiency in ITSM Platforms (e.g., ServiceNow, ManageEngine) to drive automation and reporting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Project Manager

Important Information

Experience: more than 8 years relevant experience

Work Mode: Hybrid Set up | 2x onsite per week in BGC   

Job Summary

The Project Manager will oversee the planning and execution of assigned projects, collaborating with stakeholders to define scope, objectives, and deliverables. Additionally, they may be required to manage other projects from different functions as needed, demonstrating flexibility and adaptability to changing business priorities. 

Responsibilities and Duties

Project Planning and Execution 

• Define project scope, objectives, and deliverables in collaboration with stakeholders. 
• Develop and manage detailed project plans, including timelines, milestones, resources, and risk management strategies, ensuring alignment with business goals, data quality, and integrity, while providing regular updates and mitigating issues. 
• Ensure alignment with business goals, data quality standards, and technical requirements. 
• Stakeholder & Vendor Coordination 
• Facilitate vendor alignment regular stakeholder meetings and ensure timely communication of project progress, risks, and decisions. 
• Coordinate with vendors and conduct performance analysis to ensure transparency and alignment with project goals. 

Project Delivery & Oversight 

• Oversee the delivery of solutions, ensuring they meet business needs, technical specifications, and quality standards. 
• Oversee the development, deployment, and delivery of assigned projects, such as but not limited to application-related and business solutions. 

Risk & Issue Management 

• Proactively identify, assess, and mitigate project risks to minimize delays and disruptions. 
• Provide timely resolution of issues and escalate when necessary. 

Reporting & Documentation 

• Provide regular project updates, including status reports, risk assessments, issue resolutions, and overall project performance. 
• Ensure proper documentation of projects adhering to PMO process and standards, but not limited to project charter, project Management plan, and other relevant documentation. 

Quality & Compliance 

• Ensure compliance with quality standards, project deliverables and external regulatory requirements. 
• Monitor project deliverables to ensure they meet agreed-upon quality benchmarks. 
• Ensure successful project delivery and stakeholder satisfaction. 

Qualifications and Skills

• Bachelor’s degree in Business Administration, Information Technology, or a related field
• 5+ years of experience in project management. Preferably with a background in business analysis.
• Strong analytical, organizational, and problem-solving skills
• Proficiency in tools such as Microsoft Excel, Visio, JIRA, Confluence, and project management software
• Excellent written and verbal communication skills
• Experience with Agile and Waterfall methodologies

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by asuite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.

Key Responsibilities

• Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
• Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
• Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
• Validate application availability through endpoint checks, API monitoring, and service health verification.
• Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
• Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
• Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
• Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
• Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
• Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
• 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
• Strong knowledge of operating systems, particularly Linux and Windows environments
• Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
• Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
• Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.
• Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency
• Willingness to work in a 24/7 shift-based support model
• Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

So, what’s the role all about?
Senior Salesforce Administrator will manage and enhance our Salesforce.com platform, requiring experience with the latest updates, user support, and advanced report design. A sales and service-oriented mindset and enthusiasm for Salesforce are crucial. This role involves overseeing Salesforce CRM and third-party applications while collaborating with internal sales, marketing, service, and operations teams.

How will you make an impact?  

• Handles more complex and/or high priority Salesforce projects
• Provides technical assistance and troubleshooting expertise to solve difficult issues and requirements
• Handles/assists with complex integration, 3rd party applications, and new functionality
• Provides suggestions/ideas, best practices, and alternative solutions to fellow admins
• Facilitates discussions related to improvements on Salesforce admin processes and procedures
• Performs sandbox refresh as needed

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 10728
Reporting into: Manager, Cloud Operations, CX
Role Type: Individual Contributor

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in you will manage and optimize the platform by resolving complex issues, supporting users, and driving automation and process improvements to enhance overall productivity and collaboration., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Serve as the primary technical escalation point for all L2 queries related to the Google Workspace suite, including Gmail, Drive, Calendar, and other core services.
• Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions.
• Improve quality of service by analyzing ticket data and proposing improvements to processes and SOPs.
• Write and maintain clear technical documentation for both end-users and internal IT administrators.
• Escalate critical issues to and collaborate with third-party vendor support (e.g., Google) to ensure resolution.
• Handle advanced data management tasks, including restoring deleted user emails, recovering files/folders, and transferring file ownership.
• Manage security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies.

What you’ll bring

Required Hard Skills:

• In-depth knowledge of the Google Workspace Admin Console: A solid understanding of managing user accounts, groups, and organizational units.
• Expertise in Google Workspace Services: Deep knowledge of core products, including Gmail, Google Drive, Google Calendar, and Google Sites, especially their sharing and IAM settings.
• Domain & Email Configuration: Strong technical skills in DNS (SPF, DKIM, DMARC), email routing, and email protocols (IMAP/SMTP).
• Professional Workspace Administrator Certification: This certification is required.

Required Soft Skills:

• Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively.
• Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences.
• Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel.
• Time Management: Proven ability to manage time effectively, prioritizing tasks based on urgency and business impact.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote

#hcgreenhouse

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Security Engineer, you will take on a key responsibility to improve the Security Logging & Monitoring Program by maturing the tools, processes and playbooks to reduce dwell time (indicators of which would be lowered MTTD&R, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Responsible for SOC monitoring, use-case building, triage and advisory using cloud-native SIEM platforms
• Conduct initial triage of security events and incidents and document progress throughout the Incident Response Lifecycle
• Automate, optimize, automate and operate modern security solutions like EDR/EPPs and conventional Firewalls, IDS/IPS, Email Security, VPN, and MDM tools
• Leverage premium and open-source threat intel feeds to regularly sweep environments against rising APT campaigns
• Prepare status reports and follow up with the stakeholders through Jira and Incident Mgmt. Platform to close the remediation loop 
• Facilitate efficient Incident Detection and Response in AWS cloud and enterprise IT environments

What you’ll bring

• A minimum of 2 years of experience working in mature SOC environments
• Security monitoring and incident response experience in public cloud environments such as AWS
• Experience with cloud SIEM & SOAR platforms, DDoS mitigation and preventing tools and Layer-7 Web-based perimeter security controls
• Understanding of network intrusion methods, network containment, segregation techniques and technologies such as Sandboxes and Intrusion Detection/Prevention Systems (ID/PS)
• Ability to operate EDR, EPP and Device Management solutions as per best security practices
• Decent programming skills to enable data processing, IaC and security automations
• Good communication and reporting skills
• Experience with log analysis stacks like ElasticSearch, Splunk/SumoLogic
• Open to working on-call in rotational shifts

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Onsite
#hcgreenhouse