How you'll help us achieve it

As a financial controller, you will play a vital role in establishing and maintaining an efficient financial and accounting framework as we expand our operations in Mali.

You will contribute significantly to building robust and scalable financial systems that support the sustainable growth of our business in Mali.

In this role, you'll:

Accounting and Analysis:

• Oversee company accounting and ensure entries are recorded accurately.
• Provide key financial insights by researching and analyzing accounting data.
• Recommend actionable financial decisions by evaluating accounting options.
• Collaborate with Finance engineers to ensure new products are correctly designed from accounting and tax perspectives.

Reconciliation and Reporting:

• Identify and resolve financial discrepancies by collecting and analyzing account information.
• Manage financial closing processes.
• Audit and validate financial transactions to ensure accuracy.

Policy and Compliance:

• Establish and maintain accounting controls by drafting and recommending policies and procedures.
• Ensure compliance with financial, legal, tax, and regulatory standards by staying informed of legislation and enforcing adherence.
• Offer guidance on necessary actions to meet compliance requirements.

Payments and Confidentiality:

• Prepare and verify documentation for disbursements and payment processes.
• Safeguard sensitive financial information by maintaining confidentiality and securing data.

Leadership:

• Embody and promote Wave's core values, ensuring they are deeply integrated into the team's culture and practices.

Key details

• Location: You'll work from our office in Mali and may travel to field locations.
• Work authorization in Mali is required.
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Master's degree in accounting, audit, or finance.
• 7+ years of professional experience in accounting, audit, or finance.
• Proficiency in financial reporting standards and practices. A previous experience in an audit firm is a plus.
• 4+ years of management experience
• Fluent in English, both written and spoken.
• Strong computer skills, with a focus on Microsoft Word and Excel.

You might be a good fit if you

• Possesses strong accounting and reporting skills.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a critical thinker who likes to challenge the status quo.
• Are deadline-orientated.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Love owning projects; you're autonomous yet know when to escalate problems.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Know how to maintain confidentiality when dealing with sensitive information.
• Adjust quickly to changing priorities and conditions while managing time factors.

How you'll help us achieve it

As Risk and Compliance Lead, you’ll play a key role in maintaining operational integrity in a growing and dynamic environment. You will lead our field audit efforts in Mali while supporting internal control, compliance, and, on occasion, fraud operations.

You’ll be the go-to person on the ground to coordinate local execution of our global risk and compliance standards.

In this role, you'll;

Field Audit & Controls

• Supervise and coordinate field audit activities (agent audits, spot checks, reconciliations).
• Work with the field audit and agent ops teams to escalate and address deficiencies identified during audits.
• Monitor implementation of control measures and escalate any breaches or gaps.
• Support the rollout of internal control frameworks across business functions.

Risk & Compliance Support

• Assist with identifying and evaluating operational risks in coordination with functional teams.
• Monitor implementation of basic compliance requirements (e.g., KYC, agent onboarding controls).
• Participate in incident reviews and follow up on remediation actions.
• Support documentation and reporting on internal risk or compliance issues.
• Support AML and CFT Investigations in Mali, including submission of Suspicious Transaction Reports (STRs) to the Financial Intelligence Authority (FIA).
• Contribute to the implementation of the compliance program.
• Provide guidance, advice, and/or training and educational programs to improve business understanding of related laws and regulatory requirements.
• Conduct and respond to due diligence requests with our partners.
• Prepare periodic and ad hoc compliance reports with regulatory agencies.
• Provide guidance, advice, and/or training to improve business understanding of related laws and regulatory requirements.

Fraud Support

• Help coordinate fraud investigations or awareness efforts as needed.
• Escalate fraud signals or trends to regional and global teams.

Key details

• Location: You'll work from our office in Mali and may travel to field locations.
• Work authorization in Mali is required.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5+ years of experience in risk management, compliance, or audit.
• Master’s degree in Finance, Accounting, Risk Management, Business & Economics, or a related field.
• Fluency in French and working knowledge of English are strong pluses.
• Experience in mobile money operations or the financial services sector is an added advantage.
• Proven experience in team management.
  
  

You might be a good fit if you

• Are passionate about protecting customers, staff, and the company from risk.
• Are dependable, humble, and eager to grow with the role.
• Have a strong understanding of risk management and compliance principles, methodologies, and best practices.
• Are skilled at proposing practical, effective solutions to mitigate risks and address emerging issues.
• Have a proven track record of collaborating and partnering with cross-functional teams.
• Communicate and present effectively, with the ability to influence stakeholders at all levels.
• Are intellectually curious, creative in tackling problems, and see failure as an opportunity to innovate and improve.
• Take full ownership of projects; you work autonomously but know when to escalate.
• Default to clear, proactive communication and coordination.
• Possess excellent organizational skills and attention to detail.
• Uphold the highest ethical standards and exercise discretion in handling sensitive information.

The Role…

At Soho House, the Food and Beverage Admin Manager plays a key role in ensuring smooth and efficient operations within the food and beverage department. Reporting directly to the General Manager, this position is responsible for overseeing all administrative functions, including menu edits and implementation, walkout recovery, expense reports, SOP implementation and execution, vendor coordination and ensuring the business is optimized to its highest standards. The F&B Admin Manager works closely with the kitchen and service teams to streamline processes and ensure that daily operations run seamlessly. 

Main Duties…

• Serve as the Admin Manager for four days per week, with one day dedicated to cross-training and operational involvement to enhance business acumen and maintain a holistic understanding of the department.
• Oversee the rollout and execution of new menus, ensuring alignment with Soho House standards and guest expectations.
• Manage processes for addressing member walkouts, ensuring swift resolution and maintaining guest satisfaction.
• Handle expense report requests and receipts, ensuring accuracy and timely submission to meet financial reporting requirements.
• Maintain and update the compendiums, ensuring all information is current and accessible to the team.
• Conduct bi-weekly audits of the Micros system to ensure menu accuracy and pricing compliance.
• Implement and enforce Standard Operating Procedures (SOPs), ensuring consistency in operations and service.
• Provide support to the House Trainer and General Manager (GM) in delivering training programs to staff, ensuring high standards of performance and development.
• Assist with site compliance, ensuring all regulatory requirements, health, and safety standards are met.
• Coordinate monthly department meetings by sending calendar invites, securing appropriate meeting spaces, and managing administrative tasks such as meeting minutes, sign-in sheets, and communication with the site payroll team to ensure accurate staff coding and attendance tracking.
• Oversee uniform inventory, budget management and staffing pars.
• Ensure compliance with allergy procedures and maintain a clean, sanitary, and safe work environment, adhering to all health and safety regulations.
• Promote transparency and open communication, fostering a culture of ownership, accountability, motivation, and teamwork among staff.
• Anticipate and identify guest needs, developing action plans that enhance the guest experience and mitigate potential risks.
• Serve as an influential leader, proactively managing operations alongside the AGM and GM to ensure service levels, staffing, and member/guest experiences exceed expectations, while maintaining profitability within targeted budgets.
• Demonstrate passion for guest service, fostering clear and effective communication with members, guests, and staff to maintain the highest standards of internal and external customer satisfaction.
• Establish clear targets, KPIs, schedules, and procedures that align with company policies and support operational excellence.
• Perfrom all duties as assigned by Manager/Supervisor. 

Scheduling & Labor Management

• Support weekly scheduling for all F&B outlets, including restaurant, bars, events
• Monitor daily staffing levels to ensure coverage aligns with member volume, reservations, and programming
• Track call‑outs, late arrivals and shift adjustments
• Communicate staffing needs to F&B leadership and assist with real‑time solutions

People Support

• Maintain accurate employee rosters, role assignments, and certifications
• Support onboarding, training coordination, and internal promotion documentation
• Assist with uniform ordering, distribution, and tracking
• Serve as an administrative liaison between F&B leadership and People & Development

Pre‑Opening & Readiness

• Assist with pre‑opening administrative duties, including staffing confirmations and operational communications
• Support managers with daily checklists, event outlines, and coverage plans
• Be available as an on‑site administrative support during peak periods and events

Inventory & Vendor Comms

• Assist with compliance and audits

Communication

• Maintain clear, professional communication between F&B leadership, managers, and hourly teams
• Distribute schedules, updates, and operational notes accurately and on time

Compliance

• Support incident documentation and follow‑up as needed

Required Skills/Qualifications:

• Minimum of 2+ years’ experience in a similar capacity
• Excellent written and verbal communication skills with an acute eye for detail
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
• Adept in Salesforce, POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience, serving as an educator for colleagues
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
• Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
• Ability to manage personnel and meet / exceed financial targets
• Guest-oriented and service-minded as well as flexible and pro-active
• Consummate critical thinker with a solution-oriented approach
• Energetic, flexible, collaborative, and proactive leader whose competencies include both strategic initiatives and immediate business needs
• Dynamic disposition, capable of adapting to shifting priorities, demands and timelines

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Scope of the Job

At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide members, guests and staff a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily.

A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

Key Responsibilities

• Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• Review all reservations prior to service identifying any/all Max Care and PWK guests Responsible for knowing all committee and founding members
• Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought after vibe/energy to the room.
• Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
• Responsible for cleanliness and organization of all reception stands and closets.
• Ensures that all reception staff is in proper  Soho approved attire/uniforms, as well as adhering to  grooming and hygiene standards. 
• Will be assigned special projects from time to time by location General Manager.
• Performs other duties as assigned by supervisor/manager

Experience Required

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
• Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.'

The Role…

At Soho House, a Public Space Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk and offices) in a neat and clean condition. The Public Space Attendant at Soho House promote a positive image of the property to members and guests and must be reliable, approachable, acute eye for detail and should also able to address guest requests and problems if they arise.

A successful Public Space Attendant (PSA) trustworthy, organized, dependable and passionate about creating and tidy spaces with a great can-do attitude!

Main Duties

• Responsible for routine walk-throughs and ensuring the overall tidiness, cleanliness and maintenance of the Club, Rooms, Cowshed (Spa) and F&B Spaces (when applicable)
• Maintain a clean and tidy property as well as stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
• Assist housekeeping team with rooms, focusing on deep cleaning procedures
• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for members, guests and staff by placing proper signage as needed
• Perform and document daily inspection and maintenance activities
• Carry out heavy cleaning tasks and special projects that may include minor repairs and organizing the stock room when shipments arrive
• Proactive in notifying management of occurring deficiencies or needs for repairs
• Proper disposal of refuse as well as maintain storage areas and restock areas and back landing as needed 
• Collaborative team member, also reliable to work autonomously and proactively as needed
• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• At least 1+ year of proven working experience as a cleaner, maintenance and/or housekeeper
• Ability to handle heavy equipment and machinery
• Knowledge of cleaning chemicals and supplies
• Ability to understand and follow written and verbal instructions
• Detail oriented, proactive and positive influence on team and all other staff
• Flexible schedule and ability to work nights, weekends and holidays (when needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.