Responsibilities

Qualifications

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be char

Scope of Duties:

• To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
• To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
• To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination
• To address root causes proactively and notify relevant person to prevent the recurrence of service gaps.
• To analyze operational data and provide reports to management with actionable insights.

What you will need:

• BA/BS degree in Supply Chain Management, Logistics, or related field.
• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus)
• Language requirements: Bahasa Malay + English + Mandarin
• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage
• High attention to detail and accuracy in documentation, billing, and data entry
• Effective communication and interpersonal abilities
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.

This job can work remotely within Malaysia, not necessarily in Selangor, MY.

Open to both fresh graduates and candidates within 5 years working experiences, ideally in database filed.

PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.
Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.

About the role
As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.

Responsibilities
- Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
- Consult and collaborate with engineers within the team or across teams to address customer issues.
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
- Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.

Qualifications
- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.

- Fluent in writing and speaking in both Chinese and English is a must.
- we are open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles.
- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
- Familiar with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.

What this job can offer you

The Mobility team embodies Remote’s dedication to building a worldwide talent community. They ensure employees transition smoothly across borders, adhering to local laws, and provide extensive immigration and relocation assistance. This allows Remote and its clients to secure top global talent, and their commitment to risk management and clear stakeholder communication is commendable. They improve processes for compliance in remote work and business travel, keeping Remote at the global mobility forefront.

Their collaborative approach with vendors and focus on top-notch relocation logistics guarantee seamless transitions for Remote employees, enhancing Remote’s global mobility programs and affirming its leadership in the global talent market.

Join Remote at a pivotal time and contribute significantly as a Mobility Specialist within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly.

What you bring

• Proven experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration
• A comprehensive understanding of immigration procedures and the typical processes involved in ensuring immigration compliance
• Ability to thrive in a fast-paced and dynamic work environment
• Ability to demonstrate composure and efficiency under pressure, maintaining high-performance standards during seasons of increased workloads
• Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable
• Flexible and adaptable team player who can seamlessly shift in response to evolving priorities or changing processes
• Demonstrated customer-facing experience, with a strong emphasis on communication skills and the ability to engage effectively with diverse client bases
• A strong interest in expanding knowledge of global immigration laws, eager to develop expertise.
• Experience working remotely and/or asynchronously with minimal oversight is an advantage
• Must write and speak English fluently (additional languages are a plus)

Key Responsibilities 

• Provide legal and strategic guidance to clients on immigration compliance service delivery.
• Monitor and control Remote products and services for immigration compliance.
• Establish, maintain, and strengthen relationships with clients and internal stakeholders.
• Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction.
  • Analyze, prepare, and submit visa/work permit applications.
• Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation.
• Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution.
• Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases.
• Control case statuses by effectively utilizing case management and billing systems.
• Apply immigration knowledge to provide solution-based responses when dealing with complex client cases.
• Be a team player who can work autonomously and take ownership of day-to-day tasks.
• Proactively improve processes through automation and documentation.

Practicals

• You'll report to: Manager, Mobility
• Team: Mobility
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

Operations Specialist I (Overnight)

Mission (Why we need you):

Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!

Outcomes (What you’ll be working on and the impact you’ll make):

We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. 

Primary responsibilities and tasks: 

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization (What tasks takes priority over others, and for whom) 
• Properly documents issues to support corrective actions and team updates.
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities.
• Track the movement of goods and provide real-time shipment updates using various systems.
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management.
• This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues

Skills & Experience & Characteristics (Who you are):

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field.
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
• Ability to make good judgments quickly
• A positive attitude: Your job is to make the impossible possible. Have fun doing it
• Strong ability to manage multiple tasks and maintain organized records.
• Fluent in speaking and writing English, any other language is a bonus.
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus.
• Preferred location is Penang

Compensation and benefits:

• Salary range: RM 2,500 to RM 4,000
• Hours: Night shift
• Annual leave, medical leave, and public holidays in accordance with company policy
• Medical coverage
• Work-from-home arrangement

The Role :

We are seeking an experienced Marketing Manager to join our marketing team and lead marketing initiatives across Malaysia and Singapore markets. Based in Malaysia, you will work closely with our APAC Marketing Director to manage comprehensive go-to-market strategies across digital channels, events, and account-based marketing programs to drive qualified pipeline for our enterprise solutions. This role requires both strategic thinking and hands-on execution, along with cross-functional collaboration with Central Marketing and Regional Sales teams.

Key Responsibilities:

• Execute integrated marketing channel strategies across Malaysia and Singapore markets.
• Manage full-funnel demand generation programs from awareness through conversion, optimizing campaigns to generate high-quality leads across both markets.
• Adapt and implement country-specific and segment-specific key messaging in campaigns and marketing assets.
• Plan and execute events to create engagement opportunities with target accounts and drive pipeline.
• Collaborate with Sales teams on pipeline targets, report on pipeline performance, and implement ABM plays for target accounts.
• Track and analyze campaign performance, pipeline metrics, and conversion rates, and provide regular reports to stakeholders on market performance.
• Create, maintain, and optimize campaign landing pages, nurture sequences, and retargeting flows that convert awareness into qualified opportunities.
• Coordinate with Central Marketing Team for design, content production, local website updates, event branding, and campaign assets while maintaining brand consistency.
• Source and coordinate with local vendors for creative production and merchandising needs.
• Prepare, update, and maintain marketing reports and documentation on schedule and adhere to process workflows.

Required Qualifications:

• 5+ years of marketing experience, preferably in B2B marketing or SaaS environments.
• Experience executing multi-channel campaigns and events in Malaysia and/or Singapore with an understanding of local business culture.
• Proven track record of measurable results in lead generation and pipeline contribution.
• Proficient in English with excellent writing and communication skills

 Preferred Qualifications:

• Experience in e-commerce, supply chain, logistics, or omnichannel commerce technology sectors.
• Background in ABM and enterprise marketing targeting mid-market to enterprise accounts.
• Familiarity with HubSpot, Salesforce, or similar marketing automation and CRM platforms. 

***NOTE: Not accepting applicants who need Visa sponsorship to work in Malaysia. ***

Business Development Representative (BDR) – Malaysia

The Role

Anchanto Malaysia is seeking a proactive, organized, and creative Business Development Representative (BDR) who will manage full-funnel outreach—from outbound and inbound lead generation to event-driven marketing and campaign coordination.

This is a non-closing role focused on activating opportunities and driving commercial visibility in the Malaysia market.

The ideal candidate:

• Is structured in prospecting and confident in collaborating with sales, marketing, and channel teams.

• Has strong understanding of B2B SaaS sales, eCommerce, logistics, or supply chain technology.

• Possesses excellent communication and prospecting skills.

Key Responsibilities

1. Sales Development (Inbound & Outbound)

• Execute outbound prospecting campaigns (lost leads, cold outreach, sequences).

• Qualify and engage inbound leads across multiple touchpoints (web, events, referrals).

• Apply ENCHANT Methodology based on Challenger Sale, and BANT qualification framework.

• Book meetings with qualified decision-makers and warm leads for sales.

• Maintain accurate tracking of pipeline activities in CRM (HubSpot or equivalent).

2. Event & Campaign Activation

• Identify relevant industry events and coordinate with the sales team for participation.

• Assist with planning, logistics, and follow-up for internal and external events (e.g., eTail, eCommerce Expo).

• Collaborate with industry bodies to co-host events or distribute EDMs.

3. Marketing Coordination

• Work with the marketing team to align campaigns with target accounts and outbound efforts.

• Help localize global marketing content for Malaysia (emails, landing pages, collaterals).

• Track performance of local paid campaigns and provide feedback to improve lead quality.

• Own feedback on content for landing pages, digital campaigns, and local website branding.

4. Market Intelligence & Lead Research

• Research and enrich contact lists for prospecting (decision-makers, partners).

• Monitor competitor activity and trends across eCommerce, retail, and logistics.

• Share insights with commercial and marketing teams to inform positioning.

5. Collaboration & Reporting

• Report weekly on pipeline activity, meeting conversion rates, and campaign effectiveness.

• Coordinate internally across sales, partnerships, and marketing to ensure outreach is aligned with business priorities.

Qualifications

• 4+ years of experience in Sales Development, Business Development, or a similar role (preferably in B2B SaaS, eCommerce, logistics, or supply chain technology).

• Proven experience with lead generation, outbound prospecting, and cold calling.

• Strong understanding of CRM tools and lead management processes.

• Clear evidence of results in:

  • Outbound prospecting

  • Designing sequences

  • Writing short/medium-form content

  • Using LinkedIn and social media for business development

• Excellent verbal and written communication skills.

• Ability to work independently and manage multiple tasks effectively.

• Strong analytical skills with ability to assess sales data and improve outreach strategies.

• Experience in handling objections and qualifying leads for software solutions is a plus.

Key Performance Indicators (KPIs)

Lead Generation & Sales Development

1. Meetings Booked (Irrespective of Channel)

   • Number of qualified discovery meetings scheduled for the sales team (weekly/monthly target).

2. Lead Qualification Rate (Inbound/Outbound)

   • Percentage of leads qualified and moved to opportunity stage.

3. Outbound Activity Volume

   • Number of sequences, outbound emails, LinkedIn messages, and cold calls made.

4. Meeting Conversion Rate

   • Ratio of MQLs/SQLs successfully converted into meetings.

5. CRM Hygiene & Data Accuracy

   • Consistency and accuracy of updates and tracking in CRM (notes, tags, statuses).

Marketing & Campaign Coordination

1. Event-Driven Lead Generation

   • Number of leads sourced or engaged through events, webinars, or partner activations.

2. Event Participation ROI

   • Number of meetings, MQLs, or SQLs generated per event (tracked against each activation).

1. Increase market share in the Malaysian market and ecommerce
2. Direct software sales to enterprises (Brand Principals, Distributors, 3PLs, Warehousing Companies, E-distributors, Retailers) to build strong B2B SaaS business in
3. Manage a Sales

• Lead generation for a funnel pipeline: Manage entire sales cycle (as individual contributor), steps include cold calls, LinkedIn, emails, personal networking, events etc.
• Understand Customers' current Business and Operational processes to propose the right fit of SaaS products and understand customers’ pain points.

• Demoing the Product/Solution: Product introduction SaaS platform demonstration, explanation of technical and functional capabilities like available integrations and flows, understand and consult on a strategic and business
• Contract Closure: follow-up calls/emails, writing proposals, pricing negotiation, contract signing, on-boarding and account handover to global account management teams.
• Structure and organised to manage and update the CRM tool for effective Sales Pipeline

1. Business and Commercial Skills

• Possess the technical ability to explain (not implement) Cloud/SaaS Solutions, Integrations, Retail, Omni-channel and eCommerce Fulfilment
• Create & articulate compelling value propositions around Retail
• Understanding of Value Based Selling and translate it into Commercial Agreements
• Work closely with the internal marketing team, PR team and top management to swiftly pickup lead/enquires / suspects to be put in sales

• Proactive to source leads from partners, own research and other
• Translate Sales collaterals/proposals in Malay if required
• Demonstrable research skills along with excellent Listening skills
• Self-starter and should be able to proceed with minimal supervision
• Excellent Verbal and written communication skills in English & Malay(Tamil/Chinese additionally preferred)
• Understanding and respect multi-cultural work environment
• Constantly give feedback to marketing on lead and funnel quality and re-align to target relevant segment
• Compile reports for management showing results (ROI) reports on customer needs, problems, interests, competitive activities, and potential for new products and
• Keep abreast of best practices and promotional trends for our products target segments
• Keep track of competition, pricing and promotions being offered by the competition in the market
• Exceed set business
• Work with partners (referrers, Sis, consultants, government agencies etc) to extend reach & drive adoption.

• Ability to generate qualified leads and excellent cold calling skills to engage accounts
• The right person will possess 1-2 years of experience in B2B sales. IT and SaaS sales preferable
• Prior experience in a revenue target holding role is absolutely necessity
• Direct field & management experience in working with corporate
• Would have consistently exceeded key performance
• Demonstrated ability to engage and influence C-level
• Strong presentation skills and the ability to articulate complex concepts to cross- functional
• Excellent written, and verbal communication skills, data analysis and presentation skills in both English & Malay(additional knowledge of Tamil/Chinese preferred)
• Experience with E-commerce Sellers, Brands and Retailers in Malaysia is an added advantage
• Ability to work with the global team in different geographies, cultures and time zones to solve customer problems and escalate as necessary

• The role will have geographical coverage of Malaysia

aCommerce The Next Gen 2026

Are you ready to kick-start your career in the exciting world of e-commerce?

Our Internship Program 2026 is open to students from all backgrounds who are eager to gain hands-on experience in the dynamic and ever-evolving e-commerce industry.

Opening Internship Roles:

• Business Performance Management
  
  • Intern - Academy Program
    • The Academy Program Intern will support the aCommerce Academy Team with the coordination and logistics of learning programs, including organizing training sessions, managing content, and preparing reports. This is an opportunity for a detail-oriented, collaborative individual, proficient in Thai and English, to gain hands-on experience in corporate learning and development within a supportive e-commerce environment.
  • Intern - Document AI Processor
    • The Document AI & RPA Development Intern is involved in the end-to-end lifecycle of intelligent automation, focusing on teaching AI to "read" and process documents. Key responsibilities include data labeling for AI model training and assisting in the design, building, and testing of RPA workflows to automate internal use cases.
• Key Account Management
  
  • Intern - Key Account Management (Thailand)
    • The Key Account Management Intern is support the marketing team in the fast-paced e-commerce industry, with responsibilities covering market research, content creation, influencer campaign coordination, and administrative support. The role requires strong organizational skills, basic Excel proficiency, and a high interest in social media trends and pop culture.
• Marketing Services
  
  • Intern - Communication Planning & Strategy
    • This intern will primarily support the KOL&Affiliate lifecycle by sourcing and managing the talent pool, coordinating relationships, and overseeing execution. Key responsibilities also include managing KOL planning, payment processes, and providing essential data and reporting support.
  • Intern - Social Commerce (Indonesia)
    
    • This Social Commerce Intern is responsible for coordinating daily live streams, creating and editing engaging short-form video content, and performing on-camera product demonstrations. The ideal candidate will be confident, charismatic, possess basic to intermediate video editing skills, and have a strong understanding of current social media and live commerce trends to drive sales and community engagement.
  • Intern - Marketing Key Account Management
    • The Marketing Key Account Management Intern supports the Key Account team by managing client accounts, tracking campaign performance metrics (KPIs, ROAS), and coordinating internal marketing execution across four key areas: Client & Account Support, Performance & Data Tracking, Campaign Execution Support, and Administrative Coordination
• Technology
  • Intern - Business Intelligence
    • The Business Intelligence Intern (Power BI) is to support the development of data-driven insights and dashboards that help the organization make informed business decisions. The intern will learn and apply Power BI skills to transform raw data into meaningful visualizations, assist in maintaining data accuracy, and contribute to ongoing business intelligence projects.
• Human Resources
  • Intern - People & Places (HR Operations)
    • This HR Operations Intern will be involved in HR Employee Project creation and execution and supporting HR daily tasks.
• Operations
  • Intern - Store Operations
    • The intern will be centrally involved in the SKU Creation Activity Base Project, thereby acquiring practical experience in essential E-commerce operations and developing proficiency in foundational Microsoft Excel skills.

What You’ll Gain from aCommerce The Next Gen:

• Practical knowledge and skills through real-world job training.
• Exposure to key areas of the e-commerce industry.
• Opportunities to work alongside industry professionals and grow your network.
• A strong foundation to help you launch your career.

Qualification: 

• Currently studying for a bachelor and master degree in Computer science, computer engineering, Business Administration, Marketing or any related fields
• Strong verbal and written communication skills
• Strong passion for and desire to explore a career in the e-commerce industry.
• Ability to work independently and collaboratively within a team.
• Ability to meet deadlines and adapt to a dynamic work environment.
• Good command in English and other relevant local languages.

Core Strategic Responsibilities

1. Regional Governance & Leadership

• Strategic Operational Ownership: Navigate the complexities of the SE Asia market with an owner’s mindset, proactively identifying friction points and engineering self-sustaining solutions; drive regional growth with high autonomy, ensuring that all systems built today are scalable, fiscally responsible, and aligned with Selkirk’s long-term global vision.Strategic Scaling: Design and implement robust processes that enable the Asia region to scale in alignment with Selkirk’s rapid global growth while capturing local nuances.
• Systems Architecture & Process Optimization: Design, implement, and refine the operational frameworks and project management workflows that enable strategic scaling.
• Cultural Ambassadorship: Act as the primary conduit for Selkirk’s corporate culture, ensuring regional teams (Sales, CX, and Support) are unified under the brand’s core values.Executive Liaison: Serve as the critical link between SE Asia and US-based leadership (Co-CEO/VP of Ops), providing real-time decision-making and high-level reporting.

2. Operational Liaison

• Supply Chain & 3PL: In cooperation with the VP of Supply Chain & Operations, provide general oversight for regional logistics, factory coordination, 2nd Tier Supply Chain and 3PL providers to ensure seamless inventory flow and fulfillment excellence.Program & Sponsorship: In support of the SE Asia Marketing team, help drive the systems, processes, tools, logistics, and operational support for Selkirk’s SE Asian player and organizational sponsorships ensuring the Marketing team can operationally execute on initiatives.
• Accounting & Regulatory Oversight: In cooperation with the CFO and Asia finance manager, provide general support ensuring local teams have the necessary infrastructure and support. Act as the primary liaison for regional compliance matters, overseeing the procurement and maintenance of essential company documentation, business certifications, and legal filings required for seamless cross-border operations.
• AI and Automated Process Development: Spearhead the adoption of AI-enhanced workflows within Asia operations to maximize regional efficiency; leverage successful local implementations to consult with and lead the deployment of AI-driven process improvements for USA HQ, ensuring a unified and technologically advanced global operating standard.

3. Functional Management

• Cross-Departmental Management & Synergy: Provide strategic direction and oversight for regional Customer Service and Sales Manager and for the Malaysian Office Manager and Business Tools Developer to ensure peak operational health, brand alignment, and high quality reputation.Regional Launch Orchestration: Lead the end-to-end operational readiness for all product launches within the Asian market. IT & Systems Integrity: In cooperation with the Business Tools Developer and US based Digital Solutions Team, ensure that internal systems and digital infrastructures are localized, secure, and capable of supporting regional expansion.
• Extended Workforce Management: Build and lead a high-performance "Extended Workforce" hub in Malaysia designed as a strategic extension of domestic operations; manage local specialists who provide critical support to USA HQ, ensuring seamless 24/7 continuity across Customer Experience, Digital Solutions, and Business Operations.
• Resource Optimization: In cooperation with the Malaysian Office Manager and HR team, provide leadership to monitor and ensure high level employee performance for organizational stability and long-term ROI.
• Crisis Intervention: Act as the first point of escalation for SE Asian operational roadblocks, providing decisive solutions for complex logistical or administrative challenges by serving as liaison between HQ, Estonia, and Malaysia.

Key Competencies

• Cross-Cultural Communication: Mastery in navigating the nuances of Asian business environments while maintaining fluid communication with US-based teams.Operational Agility: The ability to pivot between high-level organizational design and deep-dive problem solving.Scalability Mindset: A proven track record of building systems that remain stable during periods of exponential growth.
• Operational Architecture: The ability to transform abstract strategy into repeatable, scalable workflows. This candidate must possess a "builder" mindset, demonstrating a proven track record of designing end-to-end operational systems that eliminate friction, ensure quality control, and remain resilient during periods of rapid international expansion.
• Regional Leadership & Cross-Functional Collaboration: A dedicated leader capable of managing diverse local teams within the SE Asia region. This candidate must excel at fostering a high-accountability culture that mirrors Selkirk’s domestic standards while respecting local nuances. Beyond direct regional management, they must be a skilled collaborator, working seamlessly with US-based global teams and managers to ensure regional operations remain synchronized with the company’s broader strategic goals and KPIs.
• Tech Savvy: High proficiency in navigating and implementing modern enterprise tools, including ERP systems, project management software, and e-commerce marketplace platforms. The candidate must understand how data flows between departments (Logistics, Accounting, and IT) and possess the technical aptitude to troubleshoot system gaps or integrate new regional software solutions.
• Decision-Making - Strategic & Real-Time Agility: The ability to act as a decisive proxy for the Co-CEO and/or VP of Operations within the bounds of Selkirk’s decision matrix. This involves exercising sound judgment under pressure, synthesizing complex data to solve "on-the-ground" roadblocks, and balancing short-term tactical interventions with the long-term strategic interests of the brand.

Required:

• Professional Background: 5+ years of progressive leadership experience in operations and business management, specifically within South East Asian markets.
• Sector Experience: Proven experience scaling operations within consumer goods, sporting goods, or related industries.
• Process Management: Demonstrated success managing multi-department projects, processes, continuous improvement methodologies, KPIs, and operational performance metrics.
• Technical Literacy: High-level proficiency with ERP systems (NetSuite, SAP, etc.), project management tools (Asana, Monday.com), logistics platforms, and digital operational tools.
• Educational Foundation: Bachelor’s degree in Operations Management, Business, Engineering, or a related field
• Linguistic/Cultural Ability: Fluency in English is mandatory; professional working proficiency in other regional languages is highly valued for managing local vendors and compliance.

Preferred:

• Degree: MBA or advanced degree in Operations or Business.
• Supply Chain: Solid grasp and understanding of 3PL relationships, international freight forwarding, and last-mile logistics in complex regulatory environments.
• Background in sports, outdoor, or active lifestyle brands.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.
• Salary range from MYR 48,000 - MYR 84,000 per annum

Position Overview

The Photographer / Multimedia Specialist Specialist is responsible for the end-to-end creation of premium visual assets. While the core of this role is distinct, high-fidelity product photography, the successful candidate must also possess strong videography and video editing skills to support the brand's evolving content and social media needs. You will be responsible for ensuring that whether the asset is a still image or a video clip, the lighting and quality remain consistent and industry-leading.

Key Responsibilities:

Content Creation (Photography & Video)

• Initial Primary Function - Product Studio: Capture high-quality still life images and detailed product videos of paddles, accessories, footwear, and apparel for e-commerce and web use.
• On-Model & Lifestyle: Conduct on-model e-commerce photography and videography, ensuring consistent lighting, styling, and angles that align with brand guidelines.
• Social-First Content: Produce engaging, native-style short-form video content (Reels, TikToks, Shorts) and trending visual assets specifically designed for social media engagement.
• Editorial & Campaign: Capture dynamic brand editorial imagery and cinematic video featuring athletes to communicate action, movement, and brand spirit.
• Events & Action: Provide live-action photography for tournaments and events, including gameplay and behind-the-scenes content.

Post-Production & Asset Management

• Photo Editing: Manage high-end retouching, color correction, and file preparation for web, print, and large-format displays.
• Video Editing: Handle full-cycle video post-production including assembly, color grading, audio mixing, and motion graphics for both long-form (YouTube) and short-form (Social) formats.
• Digital Asset Management (DAM): Maintain an organized DAM system with standardized naming conventions for photo and video files, ensuring easy access and proper archiving.

Studio & Operations

• Equipment Management: Oversee the maintenance, setup, and safe storage of all photography, video, audio, and lighting equipment.
• Sample Logistics: Build and maintain a rigorous process for managing photo studio samples, including tagging, tracking, and inventory storage to ensure product accuracy.
• Cross-Functional Collaboration: Partner with marketing and product design teams to ensure all creative assets support campaign goals, launch timelines, and technical product accuracy. 
• Shooting Process: Ability to understand and execute established shooting processes, with a demonstrated capacity to refine workflows to improve efficiency and quality.

Workflow & Asset Management

• Actively manage end-to-end photography workflows and processes, ensuring image creation moves smoothly from start to finish.
• Utilize project management tools to track task progress, manage timelines, and communicate updates to cross-functional partners.
• Identify workflow bottlenecks and proactively recommend and implement process refinements to improve team efficiency, reduce time-to-market, and elevate output quality.
• Utilize internal Digital Asset Management (DAM) systems to organize, upload, and metatag content to optimize search functionality. 
• Ensure all final deliverables meet brand standards and technical manufacturing specifications for their intended use.

Qualifications:

Required

• Proven professional experience in product still life, editorial, lifestyle, and on-model e-commerce photography.
• Strong portfolio demonstrating technical proficiency in both studio and live-action environments.
• High proficiency in Adobe Photoshop, Lightroom, Premier, and CaptureOne.
• Demonstrated ability to independently manage complex lighting setups for studio and on-location shoots.
• Advanced post-production skills in retouching and file preparation for various media.
• Strong communication skills with the ability to manage multiple projects and collaborate with Creative and Product teams.
• Studio photography equipment: camera, lighting, grip, and video gear.
• Experience leveraging generative AI tools + processes to optimize efficiency and work quality. 

Preferred

• Experience working within an in-house brand creative studio.
• Professional background capturing sports, athletes, or action-driven content.
• Knowledge of current fashion, performance apparel, and e-commerce photography trends.
• Familiarity with content creation optimized for social media platforms.
• Prior experience managing studio environments, equipment, and creative workflows.

Physical Requirements & Working Conditions

• Stationary Positions & Movement: Physically active role requiring the ability to stand, move about, and maintain high energy for extended periods during shoots and events. Must be able to travel frequently and independently between various on-location shoot sites and tournaments.
• Lifting & Carrying: Ability to move or transport photography equipment, lighting gear, and studio samples weighing up to 40 lbs, utilizing assistance or equipment as needed.
• Pushing & Pulling: Ability to push or pull rolling gear cases, lighting stands, or equipment carts weighing up to 40 lbs.
• Manual Dexterity: Requires precise manual dexterity for handling and adjusting sensitive photography equipment, as well as constant use of hands and fingers for detailed digital retouching and computer-based post-production.
• Visual Acuity: Required to have high-level visual acuity and color vision to perform activities such as lighting setup, critical focus adjustment, detailed retouching, and color correction across various media.
• Work Environment: Primarily an on-site professional setting requiring movement between a studio environment and various on-location shoot sites (e.g., tournaments and brand events). Requires significant professional flexibility to accommodate evenings, weekends, and varying environmental conditions during event coverage.
• Working Hours: Ability to align working hours with the US Pacific time zone for key meetings.

Travel & Schedule

• Travel: Regular travel to tournaments, brand events, and on-location shoots is required to capture live-action and editorial content.
• Schedule: Generally follows standard business hours but requires significant professional flexibility, including evenings and weekends, to accommodate event coverage and production deadlines.

Additional Expectations

• High level of integrity, professionalism, and accountability.
• Willingness to take full ownership of their contribution to the photography pipeline and continuously improve processes.
• Self-starter mindset with a commitment to delivering a premium visual experience that reflects brand standards.
• Adaptability and collaboration within a fast-paced, evolving creative environment.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.
• Salary range from MYR 48,000 per annum

About this role

We are seeking a detail-oriented Supply Chain Analyst to join our operations team. In this role, you will be responsible for ensuring the integrity of our demand planning cycle by maintaining high-quality data and refining the assumptions that drive our inventory and logistics strategies. The ideal candidate enjoys diving into data sets, collaborating with cross-functional stakeholders, and ensuring that our forecasting software reflects the most current market realities.

Key Responsibilities

• Forecast Auditing & Maintenance: Utilize internal tools and processes to routinely audit the accuracy of demand forecasts and underlying assumptions.
• Dynamic Data Updates: Re-run forecasts as needed to ensure all supply chain data remains permanently updated and actionable.
• Forecast Inputs Modeling: Leverage established internal workflows to create new inputs, ensuring they align with organizational goals.
• Cross-Functional Collaboration: Partner with stakeholders across the company to verify data points and refine the logic used in demand modeling.
• Process Efficiency: Manage personal workflow effectively, balancing quick-turn software processing with deeper analytical projects.

Daily Tasks & Time Allocation

• NPI: Integrate new products into the system. Track the release dates and keep the demand forecasts aligned with any changes.
• Monthly Review: Updating the forecast inputs and rerunning the demand plan to reflect the latest data.
• Analytical Deep Dives: Conduct data analysis to verify or create new forecast inputs.
• System Testing: Supporting internal software quality assurance by cross-referencing outputs and bug reporting to the development team.

Qualifications (Required)

• 1+ years of experience in supply chain, demand planning, logistics etc.
• Bachelor Degree in Supply Chain Management, Business Analytics, Business Administrative, or any relevant studies.
• Experience in using tools like SAP IBP, Oracle Demantra, Blue Yonder (JDA), or proprietary internal systems.
• Great to have advanced Excel skillsets, SQL for extracting and managing large datasets.
• Experience with tracking software (e.g., Jira) or cross-referencing system outputs for quality assurance.

Skills:

• Analytical Rigor: Ability to audit complex datasets and identify discrepancies in forecasting logic.
• Technical Proficiency: Comfort working with demand planning software and internal data tools.
• Communication: Strong interpersonal skills for collaborating with cross-functional stakeholders.
• Time Management: Ability to pivot between rapid system tasks and extended research-based analysis.
• Detail Oriented: High standard for data accuracy to ensure forecasts remain reliable for the broader business.

Position Overview

PingCAP is seeking an experienced Revenue Accounting Manager to join our global accounting team. This role is critical to supporting the company’s worldwide growth. We are looking for a self-motivated, detail-oriented professional who thrives in a fast-paced environment and brings strong expertise in revenue accounting, systems, and process improvement.

You will collaborate closely with the Accounting, Sales, Legal, Sales Operations, and Systems teams to design, enhance, and execute scalable revenue processes. Drive the month-end revenue related close process with high quality and velocity. This role is ideal for someone who wants to drive transformation across the order-to-cash (O2C) lifecycle and strengthen our global revenue operations.

Responsibilities

Billing and Collections

• Leveraging Netsuite billing to issue customer invoices on a monthly basis in accordance with contract terms.
• Monitor invoice status and collaborate with Sales and other stakeholders to collect overdue receivables.
• Lead initiatives to automate billing and collection processes using NetSuite and other tools/technologies.
  
  

Month-End Close

• Participate in the timely and accurate completion of month-end, quarter-end, and year-end close activities related to revenues.
• Ensure revenue and related sales commission are recognized in accordance with ASC 606 and internal revenue recognition policies.
• Assist with technical accounting assessments for non-standard contract terms and ensure proper revenue treatment.
• Execute robust month-end revenue procedures, including:（Disaggregated analytical review, Reconciliations (e.g., billing, collections, deferred revenue，Deferred revenue and contract liability classification）

• Apply cash receipts in a timely and accurate manner.
• Assist in the accounting and classification of cloud cost, ensuring the accuracy of gross margin.
  
  

Process Improvement & Automation

• Serve as a key driver in transforming and enhancing order-to-cash processes to improve accuracy, scalability, and efficiency of revenue recognition workflows.
• Identify, recommend, and implement opportunities to streamline and automate revenue and accounting processes.
• Champion the use of AI technologies within Finance to increase automation, reduce manual work, and improve insights.
• Collaborate with cross-functional teams (Sales Ops, IT/Systems, Product, Customer Success) to ensure data integrity, system improvements, and end-to-end process alignment.
  
  

Qualifications

• Bilingual: Proficiency in English (primary working language) and Mandarin Chinese.
• Big Four experience and CPA (or equivalent certification) are strong pluses.
• 7+ years of progressive experience in revenue accounting, ideally within SaaS and Cloud costing or technology companies.
• Passionate about adopting new technologies, including AI tools, to automate processes and enhance productivity.
• Experience working in a global organization across multiple time zones (APAC + US).
• Hands-on, detail-oriented mindset with strong problem-solving skills.
• Bachelor’s degree in Accounting, Finance, or a related field.
• Experience with NetSuite or other ERP systems preferred.
• Strong working knowledge of ASC 606 and practical application in real-world scenarios.
• Excellent communication skills and proven ability to collaborate effectively with both internal and external stakeholders.
• Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

LOGISTICS & INFORMATION

Location: Tilting Futures is seeking a Program Manager for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia. 

Start date: The ideal start date is 1 May, 2026.

Compensation: The compensation for this contract role is RM9,000-RM13,000 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process. 

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. Senior Leadership Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor. 

ABOUT THIS ROLE

As Program Manager, you’ll be the on-the-ground leader guiding students through a transformative, real-world learning experience while cultivating the local partnerships that make it possible. We are looking for a strategic thinker who is able to center the student experience, develop effective systems, and nurture relationships with our partners and stakeholders. If you’re energized by empowering young people, building community, and driving impact at the intersection of education and social change, this role is your chance to make a lasting mark.

The Program Manager reports directly to David Arenas, Director of Global Programs. The other primary stakeholders for this role are Jennifer Lofing Boyle (VP, Programs), Marc Seidel (Senior Manager, Risk Management), and Rebecca Warren (Senior Manager, Teaching, Learning, & Enrollment). Get to know them here.

YOUR OPPORTUNITY FOR IMPACT

Oversee and lead Take Action Lab’s (TAL) experiential learning: Design, facilitate, and manage powerful learning experiences by developing experiential learning activities in line with TAL’s curriculum. 

• Lead trainings, orientations, and learning and reflection activities with students.
• Provide mentorship and coaching to students through their experience. Identify the learning moments of their experience and support their personal development. 
• Identify learning opportunities and develop relationships with local leaders/communities in Penang that support TAL’s learning outcomes and add value to students’ immersion in Penang.
• Manage TAL’s in-country budget.

Manage partnerships: As Tilting Futures’s lead in Malaysia, proactively develop relationships and maintain close contact and communication with local partners.   

• Ensure smooth program planning and implementation with partners by fostering collaboration, providing support, and proactively addressing any challenges.
• Proactively cultivate relationships with partners who can help us achieve our program goals in Malaysia.
• Escalate administrative and/or operational issues impacting the long-term sustainability of the program.

Oversee students’ program preparation: In collaboration with your team, develop, implement and maintain student onboarding systems that ensure:

• Students are prepared for their time in Malaysia, through information sessions, written documentation, and timely responses to student and family inquiries.
• Visas, travel plans, and other important information are properly tracked.
• Proactive corrective action is taken with students who are not on track to participate in the program. 
• Local partners receive timely information to allocate students’ apprenticeships and housing.

Lead Incident Management & Emergency Response: In collaboration with your team and specialized partners, support students’ socio-emotional health and learning, and provide effective response to health and safety incidents and emergencies. 

• Deliver training to students in risk mitigation, and health and safety protocols, with support from the Global team. 
• Lead the team managing health & safety incidents, coordinating with partners, team, and global staff in decision making, response and reporting, and leading response in escalated incidents.
• Provide student emotional support during any hospitalization or other major incidents.
• When on emergency duty, be available and remain within cell service at all times.
• Directly communicate with students’ families during escalated incidents, in coordination with the Global Programs Team.

Manage a high performing team: Build and lead a high-performing team passionately committed to empowering youth and driving impactful programs. 

• Hire, train, and retain a diverse, high-performing team.
• Supervise and develop staff and contractors through 1:1s, coaching, feedback, and evaluation.
• Foster a positive, Tilting Futures values-aligned team culture and ensure the Malaysia-based team is well integrated into the global organization.
• Guide the team to deliver high-quality, consistent program implementation.
• Support ongoing professional development for all team members.

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Strategic Thinker: Understands the broader context to design meaningful experiential learning opportunities that integrate curriculum with local immersion.
• Decisive Leader: Acts with confidence and agility to address program needs and make timely decisions on the ground.
• Sound Judgment: Evaluates complex situations to form well-informed decisions that prioritize student well-being and program success.
• Clear Communicator: Articulates ideas effectively through both spoken and written communication, ensuring alignment among global, local, and student stakeholders.
• Team Player: Collaborates seamlessly with in-person and remote teams to achieve shared goals and deliver exceptional programming.
• Mentor and Coach: Develops and supports team members to enhance their skills and performance through feedback and guidance.
• Empathetic Connector: Builds trust and rapport by understanding and responding to the needs and emotions of students, partners, and team members.
• Student-Centered: Prioritizes and proactively addresses the needs, safety, and well-being of students throughout their immersive experience.
• Resourceful Problem-Solver: Identifies creative solutions to overcome challenges and optimize program delivery in a dynamic environment.
• Self-Driven Professional: Demonstrates initiative and perseverance to ensure program excellence and sustained impact.

The following are required:

• 5+ years of experience facilitating outdoor education, experiential learning and/or youth development programs for youth ages 17-25. 
• Experience managing and developing staff from different backgrounds. 
• Experience developing and delivering participatory training sessions and thematic seminars for different audiences e.g. youth, community stakeholders, non-profit organizations.
• Experience cultivating and managing program partnerships.
• Undergraduate degree (Bachelors or similar) in Education, Cultural Anthropology, Social Work, International Development, or other relevant field.
• Legally able to live and work in Malaysia full time.
• Familiarity with Malaysia’s social impact sector.
• Spoken and written fluency in English.
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.

Bonus points if have/are:

• Experience managing health and safety protocols
• Basic first aid training
• Bilingual or multilingual familiarity with any of the following languages: Malay, Mandarin and/or Tamil

YOUR LEGACY

As Program Manager, you will help equip young people from around the world to tackle global issues through a one-of-a-kind hybrid immersive experiential learning program in Penang. By fostering strong partnerships and delivering a transformative student experience, you will play a key role in shaping the program’s success and impact.

A DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: daily activities during this stage include identifying and developing in-person learning activities that support the curriculum competencies and learning outcomes; prepare and roll out training for local partners; prepare orientation materials and resources for students’ onboarding to the program; provide feedback & input for future iterations of the program. In addition, this stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship allocations). 

Immersion experience: this is the most dynamic stage of the cycle while students are immersed in Penang. Day-to-day activities will include: managing communications with the local operational partner; leading reflection/learning activities for students; supporting and managing health and safety incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.

Position: Program Coordinator, Take Action Lab: Environment & Sustainability

Location: Tilting Futures is seeking a Program Coordinator for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia.

Start Date: The ideal start date is 15 May, 2026

Compensation: The compensation for this contract role is RM5000-7750 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process.

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. VP, Programs Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor.

ABOUT THIS ROLE

As part of the team in Penang, the Program Coordinator helps bring to life the Take Action Lab program for our students. They will play a key role in creating a positive student experience by facilitating curricular and extracurricular activities, supporting student wellbeing and learning, and leading administrative tasks for student onboarding, program management and record keeping. A mostly student-facing position, the Program Coordinator will play a central role in creating a unique, cultural immersion experience for our students. 

We are looking for someone who is energized and enthusiastic about youth leadership development, builds relationships, and can navigate dynamic, new environments.

This role reports to the Take Action Lab Program Manager, Malaysia and works closely with the Program Operations Coordinator, and two other Program Coordinators in the Take Action Lab team. They must be based in Penang, Malaysia.

YOUR OPPORTUNITY FOR IMPACT

Co-create the Take Action Lab experience: Design and facilitate a unique immersion experience anchored in our principles of experiential learning

• Support the design of transformative experiential learning activities in line with TAL’s theme and curriculum goals
• Participate in building TAL’s training modules & ensure students’ adoption
• Guide and facilitate group learning activities around the Penang area 
• Prepare and execute an orientation and re-entry program for participants
• Prepare and maintain orientation and onboarding materials

Support the wellbeing and development of inspiring young leaders: Work directly with the students to guide and facilitate their immersion learning experience in Penang

• Support community engagement strategy and activities during the virtual and immersive segments of the program; Foster a safe and productive learning environment; Guide the cohort community-building experience 
• Act as a mentor and cultural broker for the students during the pre-departure and immersion experience; maintain regular check-ins with a sub-cohort of students
• Support students’ wellbeing as part of the team responding to behavioral, health, and safety incidents
• Monitor student engagement and surface issues for problem-solving

Build local partnerships: Develop good working relationships with program partners

• Liaise with local partners to ensure logistics run smoothly
• Support the delivery of partner training, monitoring and evaluation
• Identify and liaise with local partners and activities that can contribute to students’ learning objectives
• Facilitate program closing events with local partners; Celebrate and acknowledge partner contributions to the program and the students’ experience

Keep program stakeholders organized and informed: Support administrative tasks for student onboarding and offboarding and regular reporting

• Act as students’ first point of contact and support during their pre-departure preparation and throughout their immersion; Support student and family communications strategy throughout the program, including but not limited to responding to inquiries, drafting and editing resources, managing online community engagement platforms 
• Support the maintenance of systems for organizing local activities and students’ information
• Analyze data to track depth of student engagement, spot patterns, and surface learnings
• Manage materials and logistics for program events, in collaboration with the team and local partners

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Connected to our mission: Something in your own life experience drives your passion for Tilting Futures’ mission and vision.
• Information seeker: You investigate thoroughly to get relevant information.
• Detail oriented: You show rigorous and meticulous attention to detail.
• Empathetic: You identify with the feelings, ideas and attitudes of others.
• Personable: You have a friendly, approachable and outgoing style.
• Adaptable: You adjust easily to new or changing circumstances.
• Team Player: You work well within diverse groups to achieve common goals.  
• Student-Oriented: You are attentive and responsive to student needs.
• Initiative: You act proactively to achieve results.
• Resourceful: You find alternative solutions to overcome problems or limitations.

The following skills are required:

• Experience facilitating and designing learning experiences for youth (aged 17-21)
• Experience facilitating one-on-one and group reflection and discussion with youth in support of learning and development objectives
• Experience working or living with people from different cultural backgrounds
• Familiar with Penang’s social impact and environment sector
• Legally able to live and work in Malaysia full time
• Comfortable using and learning new technology; Enjoy finding new ways to use technology for greater impact
• Effective communicator: written, verbal and Google slide presentations
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines

Bonus points if have/are:

• Basic First Aid Training
• Proficiency with Airtable, Slate, MS Office, Google Suite
• Bilingual or multilingual familiarity with any of the languages spoken by Penang’s diverse cultural communities
• A US Visa (for occasional travel to the USA)

YOUR LEGACY

Bring your youth development experience and knowledge of Penang and Malaysia to make your mark on a one-of-a-kind youth learning program for a global cohort of curious and inspired students. 

DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: This stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship placements). In addition, you will support the development of in-person learning activities that support the curriculum competencies and learning outcomes; deliver training for local partners; prepare orientation materials and resources for students’ onboarding to the program. 

Immersion experience: this is the most dynamic stage of the cycle consisting of a 12-week student immersion in Penang. Day-to-day activities will include: liaising with the local operational partner to organize logistical support; leading reflection/learning activities for students; supporting health, safety and behavioral incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.