Operations Specialist I (Overnight)

Mission (Why we need you):

Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!

Outcomes (What you’ll be working on and the impact you’ll make):

We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market. 

Primary responsibilities and tasks: 

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization (What tasks takes priority over others, and for whom) 
• Properly documents issues to support corrective actions and team updates.
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities.
• Track the movement of goods and provide real-time shipment updates using various systems.
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management.
• This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues

Skills & Experience & Characteristics (Who you are):

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field.
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
• Ability to make good judgments quickly
• A positive attitude: Your job is to make the impossible possible. Have fun doing it
• Strong ability to manage multiple tasks and maintain organized records.
• Fluent in speaking and writing English, any other language is a bonus.
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus.
• Preferred location is Penang

Compensation and benefits:

• Salary range: RM 2,500 to RM 4,000
• Hours: Night shift
• Annual leave, medical leave, and public holidays in accordance with company policy
• Medical coverage
• Work-from-home arrangement

LOGISTICS & INFORMATION

Location: Tilting Futures is seeking a Program Manager for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia. 

Start date: The ideal start date is 1 May, 2026.

Compensation: The compensation for this contract role is RM9,000-RM13,000 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process. 

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. Senior Leadership Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor. 

ABOUT THIS ROLE

As Program Manager, you’ll be the on-the-ground leader guiding students through a transformative, real-world learning experience while cultivating the local partnerships that make it possible. We are looking for a strategic thinker who is able to center the student experience, develop effective systems, and nurture relationships with our partners and stakeholders. If you’re energized by empowering young people, building community, and driving impact at the intersection of education and social change, this role is your chance to make a lasting mark.

The Program Manager reports directly to David Arenas, Director of Global Programs. The other primary stakeholders for this role are Jennifer Lofing Boyle (VP, Programs), Marc Seidel (Senior Manager, Risk Management), and Rebecca Warren (Senior Manager, Teaching, Learning, & Enrollment). Get to know them here.

YOUR OPPORTUNITY FOR IMPACT

Oversee and lead Take Action Lab’s (TAL) experiential learning: Design, facilitate, and manage powerful learning experiences by developing experiential learning activities in line with TAL’s curriculum. 

• Lead trainings, orientations, and learning and reflection activities with students.
• Provide mentorship and coaching to students through their experience. Identify the learning moments of their experience and support their personal development. 
• Identify learning opportunities and develop relationships with local leaders/communities in Penang that support TAL’s learning outcomes and add value to students’ immersion in Penang.
• Manage TAL’s in-country budget.

Manage partnerships: As Tilting Futures’s lead in Malaysia, proactively develop relationships and maintain close contact and communication with local partners.   

• Ensure smooth program planning and implementation with partners by fostering collaboration, providing support, and proactively addressing any challenges.
• Proactively cultivate relationships with partners who can help us achieve our program goals in Malaysia.
• Escalate administrative and/or operational issues impacting the long-term sustainability of the program.

Oversee students’ program preparation: In collaboration with your team, develop, implement and maintain student onboarding systems that ensure:

• Students are prepared for their time in Malaysia, through information sessions, written documentation, and timely responses to student and family inquiries.
• Visas, travel plans, and other important information are properly tracked.
• Proactive corrective action is taken with students who are not on track to participate in the program. 
• Local partners receive timely information to allocate students’ apprenticeships and housing.

Lead Incident Management & Emergency Response: In collaboration with your team and specialized partners, support students’ socio-emotional health and learning, and provide effective response to health and safety incidents and emergencies. 

• Deliver training to students in risk mitigation, and health and safety protocols, with support from the Global team. 
• Lead the team managing health & safety incidents, coordinating with partners, team, and global staff in decision making, response and reporting, and leading response in escalated incidents.
• Provide student emotional support during any hospitalization or other major incidents.
• When on emergency duty, be available and remain within cell service at all times.
• Directly communicate with students’ families during escalated incidents, in coordination with the Global Programs Team.

Manage a high performing team: Build and lead a high-performing team passionately committed to empowering youth and driving impactful programs. 

• Hire, train, and retain a diverse, high-performing team.
• Supervise and develop staff and contractors through 1:1s, coaching, feedback, and evaluation.
• Foster a positive, Tilting Futures values-aligned team culture and ensure the Malaysia-based team is well integrated into the global organization.
• Guide the team to deliver high-quality, consistent program implementation.
• Support ongoing professional development for all team members.

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Strategic Thinker: Understands the broader context to design meaningful experiential learning opportunities that integrate curriculum with local immersion.
• Decisive Leader: Acts with confidence and agility to address program needs and make timely decisions on the ground.
• Sound Judgment: Evaluates complex situations to form well-informed decisions that prioritize student well-being and program success.
• Clear Communicator: Articulates ideas effectively through both spoken and written communication, ensuring alignment among global, local, and student stakeholders.
• Team Player: Collaborates seamlessly with in-person and remote teams to achieve shared goals and deliver exceptional programming.
• Mentor and Coach: Develops and supports team members to enhance their skills and performance through feedback and guidance.
• Empathetic Connector: Builds trust and rapport by understanding and responding to the needs and emotions of students, partners, and team members.
• Student-Centered: Prioritizes and proactively addresses the needs, safety, and well-being of students throughout their immersive experience.
• Resourceful Problem-Solver: Identifies creative solutions to overcome challenges and optimize program delivery in a dynamic environment.
• Self-Driven Professional: Demonstrates initiative and perseverance to ensure program excellence and sustained impact.

The following are required:

• 5+ years of experience facilitating outdoor education, experiential learning and/or youth development programs for youth ages 17-25. 
• Experience managing and developing staff from different backgrounds. 
• Experience developing and delivering participatory training sessions and thematic seminars for different audiences e.g. youth, community stakeholders, non-profit organizations.
• Experience cultivating and managing program partnerships.
• Undergraduate degree (Bachelors or similar) in Education, Cultural Anthropology, Social Work, International Development, or other relevant field.
• Legally able to live and work in Malaysia full time.
• Familiarity with Malaysia’s social impact sector.
• Spoken and written fluency in English.
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.

Bonus points if have/are:

• Experience managing health and safety protocols
• Basic first aid training
• Bilingual or multilingual familiarity with any of the following languages: Malay, Mandarin and/or Tamil

YOUR LEGACY

As Program Manager, you will help equip young people from around the world to tackle global issues through a one-of-a-kind hybrid immersive experiential learning program in Penang. By fostering strong partnerships and delivering a transformative student experience, you will play a key role in shaping the program’s success and impact.

A DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: daily activities during this stage include identifying and developing in-person learning activities that support the curriculum competencies and learning outcomes; prepare and roll out training for local partners; prepare orientation materials and resources for students’ onboarding to the program; provide feedback & input for future iterations of the program. In addition, this stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship allocations). 

Immersion experience: this is the most dynamic stage of the cycle while students are immersed in Penang. Day-to-day activities will include: managing communications with the local operational partner; leading reflection/learning activities for students; supporting and managing health and safety incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.

Position: Program Coordinator, Take Action Lab: Environment & Sustainability

Location: Tilting Futures is seeking a Program Coordinator for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia.

Start Date: The ideal start date is 15 May, 2026

Compensation: The compensation for this contract role is RM5000-7750 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process.

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. VP, Programs Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor.

ABOUT THIS ROLE

As part of the team in Penang, the Program Coordinator helps bring to life the Take Action Lab program for our students. They will play a key role in creating a positive student experience by facilitating curricular and extracurricular activities, supporting student wellbeing and learning, and leading administrative tasks for student onboarding, program management and record keeping. A mostly student-facing position, the Program Coordinator will play a central role in creating a unique, cultural immersion experience for our students. 

We are looking for someone who is energized and enthusiastic about youth leadership development, builds relationships, and can navigate dynamic, new environments.

This role reports to the Take Action Lab Program Manager, Malaysia and works closely with the Program Operations Coordinator, and two other Program Coordinators in the Take Action Lab team. They must be based in Penang, Malaysia.

YOUR OPPORTUNITY FOR IMPACT

Co-create the Take Action Lab experience: Design and facilitate a unique immersion experience anchored in our principles of experiential learning

• Support the design of transformative experiential learning activities in line with TAL’s theme and curriculum goals
• Participate in building TAL’s training modules & ensure students’ adoption
• Guide and facilitate group learning activities around the Penang area 
• Prepare and execute an orientation and re-entry program for participants
• Prepare and maintain orientation and onboarding materials

Support the wellbeing and development of inspiring young leaders: Work directly with the students to guide and facilitate their immersion learning experience in Penang

• Support community engagement strategy and activities during the virtual and immersive segments of the program; Foster a safe and productive learning environment; Guide the cohort community-building experience 
• Act as a mentor and cultural broker for the students during the pre-departure and immersion experience; maintain regular check-ins with a sub-cohort of students
• Support students’ wellbeing as part of the team responding to behavioral, health, and safety incidents
• Monitor student engagement and surface issues for problem-solving

Build local partnerships: Develop good working relationships with program partners

• Liaise with local partners to ensure logistics run smoothly
• Support the delivery of partner training, monitoring and evaluation
• Identify and liaise with local partners and activities that can contribute to students’ learning objectives
• Facilitate program closing events with local partners; Celebrate and acknowledge partner contributions to the program and the students’ experience

Keep program stakeholders organized and informed: Support administrative tasks for student onboarding and offboarding and regular reporting

• Act as students’ first point of contact and support during their pre-departure preparation and throughout their immersion; Support student and family communications strategy throughout the program, including but not limited to responding to inquiries, drafting and editing resources, managing online community engagement platforms 
• Support the maintenance of systems for organizing local activities and students’ information
• Analyze data to track depth of student engagement, spot patterns, and surface learnings
• Manage materials and logistics for program events, in collaboration with the team and local partners

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Connected to our mission: Something in your own life experience drives your passion for Tilting Futures’ mission and vision.
• Information seeker: You investigate thoroughly to get relevant information.
• Detail oriented: You show rigorous and meticulous attention to detail.
• Empathetic: You identify with the feelings, ideas and attitudes of others.
• Personable: You have a friendly, approachable and outgoing style.
• Adaptable: You adjust easily to new or changing circumstances.
• Team Player: You work well within diverse groups to achieve common goals.  
• Student-Oriented: You are attentive and responsive to student needs.
• Initiative: You act proactively to achieve results.
• Resourceful: You find alternative solutions to overcome problems or limitations.

The following skills are required:

• Experience facilitating and designing learning experiences for youth (aged 17-21)
• Experience facilitating one-on-one and group reflection and discussion with youth in support of learning and development objectives
• Experience working or living with people from different cultural backgrounds
• Familiar with Penang’s social impact and environment sector
• Legally able to live and work in Malaysia full time
• Comfortable using and learning new technology; Enjoy finding new ways to use technology for greater impact
• Effective communicator: written, verbal and Google slide presentations
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines

Bonus points if have/are:

• Basic First Aid Training
• Proficiency with Airtable, Slate, MS Office, Google Suite
• Bilingual or multilingual familiarity with any of the languages spoken by Penang’s diverse cultural communities
• A US Visa (for occasional travel to the USA)

YOUR LEGACY

Bring your youth development experience and knowledge of Penang and Malaysia to make your mark on a one-of-a-kind youth learning program for a global cohort of curious and inspired students. 

DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: This stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship placements). In addition, you will support the development of in-person learning activities that support the curriculum competencies and learning outcomes; deliver training for local partners; prepare orientation materials and resources for students’ onboarding to the program. 

Immersion experience: this is the most dynamic stage of the cycle consisting of a 12-week student immersion in Penang. Day-to-day activities will include: liaising with the local operational partner to organize logistical support; leading reflection/learning activities for students; supporting health, safety and behavioral incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.