Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Why we're hiring:

JOB PURPOSE :

Analyst will be responsible for period end close activites, ensures accuracy and timeliness in processing all general ledger entries, fixed assets transaction, bank transactions, financial and management reporting, accounts reconciliation, statutory audit and tax computation while adhering to WPP group and company policies and procedures.

What you'll be doing:

KEY RESPONSIBILITIES:

• Ensure accuracy and timeliness in processing general ledger entries, fixed assets transaction, banking transaction, preparing financial and management report, balance sheet reconciliation, supporting local statutory and tax (direct and indirect) in accordance WPP policies and procedures, local accounting standard and requirements.  
• Work closely with WPP Operating Units (OpCo) Finance to understand current activities and ensure all changes are reflected in financial statement.   
• Collaborate with OpCo to clear aged balance sheet items.  
• Regularly track and resolve outstanding issues being identified and escalate to relevant parties as necessary.  
• Work collaboratively with internal and external stakeholders as and when necessary 
• Ensure service level agreements (SLA) and monthly performance and productivity KPIs are met 
• Ensure the ownership for all applicable internal controls related to RTR processes.  
• Proactively work with team lead/assistant manager to identify, propose and implement continuous process improvement opportunities in existing processes.  
• Support in continuous process improvement projects and plans. 
• Involvement in ad hoc activities or project.  
• Coach/ Buddy others on an area of work. 

What you'll need:

QUALIFICATIONS & EXPERIENCE :

• Bachelor’s degree in accounting or related field, and/or professional accounting qualification (ACCA/CPA/MIA etc.) 
• Minimum 1 - 2 years relevant experience in accounting/ finance function. Fresh graduates are welcome to apply.
• Experience in Audit and tax is an added advantage.
• Native speaker / Korean : TOPIK 5/6 / Japanese : JLPT N2/N1 

KEY COMPETENCIES:
• Good communication skill and able to communicate effectively in English
• Good understanding of financial accounting principles, processes and accounting standard such as IFRS.
• Ability to demonstrate and deliver to required extents of the WPP Values listed below: - OPEN - Optimistic - Extraordinary

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title:  Campaign Manager (Banking)

Role Overview

• The Campaign Manager is responsible for planning and executing targeted campaigns within Commercial Banking to drive product uptake, revenue growth, and client engagement across SME and Corporate segments. The role partners closely with Product, Sales, CRM, Analytics, and Compliance teams to deliver data-driven campaigns and enable Relationship Managers to achieve business targets:

• • Campaign Strategy & Planning

    • Translate business objectives into targeted campaign strategies.

    • Align campaigns with product priorities (e.g., loans, trade finance, treasury services, deposits).

    • Define and segment target customers (e.g., SMEs, mid-market corporates, new-to-bank clients).

    • Set campaign objectives and KPIs (e.g., leads, conversion rate, cross-sell rate, revenue, NIM impact).

    • Develop and manage campaign calendars aligned with product launches and seasonal trends

• • Audience Segmentation & Targeting
    • Partner with CRM and Data Analytics teams to identify high-potential customer segments.
    • Analyze RM portfolios to uncover cross-sell and upsell opportunities.
    • Generate eligible and pre-approved customer lists based on defined criteria.
    • Leverage behavioral triggers (e.g., balance movements, trade activity) to drive timely engagement.

• • Campaign Execution
    • Coordinate cross-functional teams including Product, Sales, Compliance, Marketing, and Technology.
    • Manage multi-channel campaign deployment (email, RM call lists, digital banners, events/webinars, digital acquisition channels).
    • Oversee creative development, messaging, and compliance approvals.
    • Ensure timely execution and delivery within agreed timelines.
    • Track and monitor campaign performance, recommending optimizations where required.

• • Sales & Relationship Manager Enablement
    • Provide qualified lead lists to Relationship Managers (RMs).
    • Develop sales enablement materials including pitch decks and product one-pagers.
    • Track RM follow-ups and campaign conversion performance.
    • Support internal sales initiatives such as competitions or incentive programs.

Experience & Skills

• • Degree in Business, Marketing, Finance, or a related discipline.

  • 5+ years of relevant experience in commercial banking, campaign management, marketing, business analysis, or project management.

  • Strong analytical and data segmentation capabilities with experience using CRM systems.

  • Proven ability to manage cross-functional stakeholders and campaign timelines.

  • Experience as a Change Manager, Business Analyst, or Project Manager will be advantageous.

• Language requirement: Mandarin and/or Cantonese

Why join us?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers –we operate with little hierarchy because we want all employees to feel that Capco is their firm. We warmly value diversity and inclusion and embrace our collective uniqueness –our culture is a strong, fresh, and invigorating difference from our competitors.

Japanese Speaker Jobs Available: Japanese Language is a MUST - Reading, Speaking, Writing 

1. Accounts Payable and Receivable (PTP, OTC)
2. Masterdata Management (MDM)
3. General Ledger Reporting (RTR)

📑 1. Accounts Payable and Receivable (PTP, OTC)

AP, AR is part of a team responsible for performing day-to-day tasks within the Billing and Payable function, covering Accounts Payable, Accounts Receivable, Billing, Cost Allocation and Reconciliation, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC and PTP functions as assigned by the Finance Operations Manager.

This position will work with management to drive the implementation of global process initiatives to streamline and/or automate the PTP and OTC process, which includes system enhancement and process improvement.

Responsibility:

Accounts Receivable and Billing:

• Work with the Team Lead to identify the Client's billing processes and document accordingly for reference
• Review against Client billing processes and finalise the invoice with required supporting documentation (e.g. signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Accounts Payable & Invoice Processing:

• Receive and save vendor invoices/vendor billing files and supporting documents
• Check all invoices for proper documentation, attach the invoice to the AP System and submit for payment accordingly. Ensure invoices are processed in line with WPP Policies, SOX requirements, and Standard Operating Procedure (SOP)
• Process invoices, credit memos and debit memos in a timely and accurate manner according to the SLA / KPI set by management and agreed with WPP Operating Companies (OpCo)
• Ensures that all invoices assigned are properly accounted for at the end of each business day
• Respond to vendor inquiries. Follow up with the vendor and respective OpCo to resolve all discrepancies in a timely manner
• Verifies vendor accounts by reconciling monthly statements and related transactions
• Perform reconciliations of vendor statements, research, and address discrepancies as appropriate
• Review reconciliation and supporting documentation for purchases made by the Company, Settled Credit Card, and revert to OpCo on queries
• Properly book and upload all intercompany transactions
• Work with PTP Leaders on Account Analysis to clear Aged AP and Net Debit Balance (NDB)

Other Responsibilities:

Query Management:

• Receive, record, and resolve queries from Clients, Vendors, or OpCos.
• Collaborate with OpCo to resolve complex queries.
• Ensure timely closure of all queries.
• Report monthly on open queries to OpCo.

Accounts Receivable (AR):

• Independently drive AR ageing reporting and review calls with OpCo.
• Ensure accuracy, quality, and timely delivery of assigned AR tasks per SLAs/KPIs.

Issue Resolution & Risk Management:

• Handle high-complexity issues with minimal guidance.
• Identify, troubleshoot, and escalate risks or issues to management/internal clients.
• Follow through on issues until resolution.

Collaboration & Communication:

• Work closely with WPP OpCo contacts and cross-functional teams to support OTC and PTP processes.
• Participate in month-end close activities.

Process Improvement & Projects:

• Support system enhancements, UAT, migrations, and scope expansions.
• Drive standardisation, data mapping/cleansing, and improvement initiatives.

Compliance & Standards:

• Adhere to accounting principles, company policies, and internal/external regulations.
• Follow standard operating procedures and Target Operating Model (TOM).

Knowledge Sharing:

• Guide and support team members through knowledge transfer and best practices.
• Ensure quality and consistency during staff transitions.

Competencies & Skills

• Fluent in Japanese (read/write/speak)
• Fluent in English (read/write/speak)
• Strong knowledge of accounting entries, processes, and standards.
• Meticulous with high attention to detail.
• Excellent interpersonal and teamwork skills.
• Proactive and self-driven.
• Strong analytical and problem-solving abilities

📑2. Masterdata Management

This role is responsible for managing all activities relating to master data maintenance and master data-related processes and requests. The incumbent is also responsible for ensuring compliance with control procedures on the maintenance of master data and governing the integrity of master data in all ERP systems and applications.

Key Results / Accountabilities:

• Maintains (creates, amends, inactivates, and/or deletes) the master data in the ERP systems and/or banking systems or portals based on approved master data change requests received
• Ensures creation and changes made are in accordance with the SOP, policy, regulations, and internal controls requirements
• Maintains proper change records on changes made, including generating reports for review and approval
• Supervises and provides guidance to the Master Data Analyst
• Reviews & approves creation or change made by the Master Data Analyst
• Proactively identifies, proposes, and implements continuous improvement initiatives within existing processes
• Supports new transition and migration projects as assigned
• Assists in ad-hoc functions, assignments, and related duties as and when required.

Qualifications & Experience and Competencies:

Education and Experience

• A Bachelor's Degree in IT or Business Administration, or other related field, is welcome to apply.
• A minimum of 2-3 years of experience in a Master Data or System Administration role or function.
• Experience in a shared service centre environment will be an advantage.
• Experience in using ERP systems.

Competencies Skills

• Able to Speak, Read, and Write in Japanese.
• Computer-literate and well-versed with Microsoft Office applications.
• Excellent English writing & and communication skills.
• Good customer service mindset.
• Appreciation and ability to link system requirements to business processes and outcomes.

3. 📑General Ledger Reporting (RTR)

The role will responsible for period end close activities, fixed asset management, intercompany transactions, bank transactions, balance sheet reconciliation, financial and management reporting, local statutory and tax support for WPP subsidiaries.

Responsibility:

• Ensure accuracy and timeliness in processing general ledger entries, fixed assets transactions, banking transactions, preparing financial and management reports, balance sheet reconciliation, and supporting local statutory and tax (direct and indirect) in accordance with WPP policies and procedures, local accounting standards and requirements.
• Work closely with WPP Operating Units (OpCo) Finance to understand current activities and ensure all changes are reflected in financial statements.
• Collaborate with OpCo to clear aged balance sheet items.
• Regularly track and resolve outstanding issues being identified and escalate to relevant parties as necessary.
• Liaise with internal/external stakeholders as and when necessary
• Ensure service level agreements (SLA) and monthly performance and productivity KPIs are met
• Ensure the ownership of all applicable internal controls related to RTR processes.
• Proactively work with the team lead/manager to identify, propose and implement continuous process improvement opportunities in existing processes.
• Participate in continuous process improvement projects and plans
• Involvement in ad hoc activities or projects.

Qualifications & Experience

• Bachelor’s Degree in Accounting or related field, and/or professional accounting qualification (e.g., ACCA, CPA, MIA).
• 1–2 years of relevant experience in accounting for Analyst roles.
• 3–4 years of experience for Senior roles.
• Prior experience in audit and tax is an added advantage.
• Exposure to MNC environments and consolidated group accounts is beneficial.
• Experience with ERP systems (Added Value)

Competencies & Skills

• Fluent in Japanese (read/write/speak)
• Fluent in English (read/write/speak)
• Strong knowledge of accounting entries, processes, and standards.
• Meticulous with high attention to detail.
• Excellent interpersonal and teamwork skills.
• Proactive and self-driven.
• Strong analytical and problem-solving abilities.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite  

MULTILINGUAL RESEARCH ANALYST, KUALA LUMPUR 

WHO ARE WE

S-RM is a corporate intelligence and risk consulting firm that works with leading businesses, government agencies, financial services and law firms worldwide. As an APAC-focused Due Diligence Analyst, you will be part of our Investment Migration team, helping government agencies that run citizenship and residency-by-investment programmes understand and manage their exposure to money laundering and corruption concerns, meet legal and regulatory requirements, and safeguard their commercial reputations.

THE ROLE

At S-RM, we’re proud to say our investigative training is amongst the best in the industry. You’ll have some of the brightest colleagues to support you - former journalists, economists, lawyers, financial analysts, scientists, military and intelligence professionals. Collectively, our people speak more than 40 languages.

Working as a part of an experienced team, you will research, analyse and write up complex, and sometimes controversial, media and human source insight to aid our investment migration and banking clients in making impactful decisions at the investor onboarding stage.

We are looking for someone who is adaptable, can be part of a team and wants to grow with the business. In this role, you are likely to take on the following tasks on a day-to-day basis:

Researching and writing English-language compliance and intelligence reports on companies and individuals for due diligence and investigatory purposes;

Providing subject matter expertise on the political, regulatory and corporate risk environments in major economies in the APAC region, with a focus on China;

Conducting research in Chinese; and

Presenting to managers and clients.

The role will be based at our Kuala Lumpur office. However, we have flexible working arrangements available.

WHAT WE’RE LOOKING FOR

We think candidates with the following skills and experience are likely to succeed as a Due Diligence Analyst at S-RM.

That said, if you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We’re looking for someone that is able to adapt to change and work comfortably in a fast-paced environment, this person will have some or all of these skills:

• Excellent research and investigative skills;
• Fluency in English;
• Professional working proficiency (i.e. ability to read and research) in Chinese is highly desirable. Professional working proficiency in Vietnamese, Indonesian, Thai, or Burmese is desirable but not essential;
• As a minimum, a bachelor’s degree. Relevant degrees may include but are not limited to: economics, international relations, law, finance, political science, or similar; or equivalent work experience.
• Experience working in the corporate intelligence, due diligence, or investigations sector is highly desirable.

All candidates must have permission to work in Malaysia by the start of their employment.

OUR BENEFITS

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 20 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 25 days in total);
• Hybrid working and flexible working hours;
• EPF (Employees Provident Fund with a contribution rate of 12% employer & 11% employee;
• Life Insurance 4X annual salary.
• Parental Support:
• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.
• Various Health and Medical Benefits including:
• Private dental and medical insurance (taxable benefit) for you and your family;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app

THE APPLICATION PROCESS

To apply for this role, please submit an up-to-date CV and a cover letter tailored to this job description, outlining why you think you are a great fit for the Due Diligence Analyst role, our team and S-RM, through this ad directly.

The application process will include:

1. A preliminary call, which will be a chance for you to find out more about S-RM and the role.
2. A written research and assessment task. This will assess your analytical and writing skills and give you a better sense of the work we do.
3. First Interview – a remotely run skills focussed interview.
4. Second interview - a remotely run skills focussed interview.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Company Overview

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivaled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialize in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Title: Test Analyst

Role Overview

• Proven Track record as an outstanding test analyst with end-to-end testing experience.
• Capable to define the Test Strategy & Test Plan document, to design the test cases and prepare the testers for UAT.
• Understand application business area and application requirements, specifically in the banking environment.
• Experience in managing user acceptance testing (UAT) in both in an Agile and Waterfall delivery environment.
• Hands on experience in test planning, test execution, test management, defect tracking skill and test progress reporting including using a variety if test management tools
• Strong experience in SIT and UAT coordination across multi-phase projects (Agile preferred). Business Analyst background is advantageous.

Experience & Certification

• Minimum 2+ years of relevant experience
• Experience with JIRA, Confluence, Unix, UAT, SQL queries, Mantis, Data Migration
• ISTQB Certified Tester – Foundation Level (CTFL) is nice to have (candidates working toward it are also encouraged).
• Candidate with experience in Banking domain OR (Insurance / Financial Services industry) is highly preferred.
• Fluency in Mandarin OR Cantonese is a MUST (China/HK projects)

We are working with a decentralised exchange which looks to innovate on providing the best of CEXs and DEXs, focusing on building a safe, simple and scalable platform for trading. They differentiate themselves by offering institutional level systems and support whilst remaining on-chain and decentralised.

We are in search of a highly adept Trading Systems Engineer for the core Engineering team to strengthen the platform's performance, scalability, and observability. The ideal candidate will have a strong background in low-latency trading systems and experience supporting clients like quant funds and market makers in integrating with APIs (both REST and WebSocket).

As the Trading Gateway Engineer, responsibilities include implementing core connectivity systems to expand the trading engine into a global, low-latency network. This involves building foundational data distribution channels and improving their throughput and latency.

Successful candidates will engage with clients' developers and project managers, addressing inquiries and resolving issues. Collaboration with the Gateway team and Trading Engineering will be essential to troubleshoot API and trading issues while contributing to the overall Gateway roadmap. Additionally, work with the Product Engineering team to enhance the SDK for blockchain signatures used by API traders.

What you’ll be doing:

• Develop and optimize the core matching engine and risk engine for the exchange, ensuring high performance and low latency.
• Write highly reliable, production-ready code that guarantees the financial safety and integrity of computations.
• Investigate and debug complex issues through thorough analysis of logs.
• Create and maintain comprehensive unit tests and advanced integration tests to validate the exchange's financial computational correctness.
• Work with the Quant team to develop, test, and refine our various trading algorithms.
• Continuously improve and refine the trading core to meet evolving business and technical requirements.
• Stay updated with the latest advancements in HFT systems and low-latency trading technologies.

What we’re looking for:

• Minimum of 7 years of experience in software engineering, with at least 3 years focused on high-frequency trading (HFT) systems.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Proven experience in building and optimizing low-latency trading infrastructure. Proficient in low-latency message bus systems such as Aeron or Chronicle Queue.
• Strong proficiency in Golang and Solidity. Expertise in deterministic coding and zero garbage-collection techniques.
• Exceptional debugging and troubleshooting skills, with the ability to analyze complex logs and traces to identify and resolve issues.
• Strong emphasis on writing unit tests, integration tests, and other advanced testing methodologies to ensure financial computational correctness.
• Experience in the financial technology industry, particularly in high-frequency trading or crypto exchanges.
• Experience with real-time data processing systems and streaming technologies.

#LI-REMOTE

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title: Digital Business Analyst | Contact Center / Chatbot Project 

RESPONSIBILITIES 

• Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients
• Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities Collaborate with cross-functional teams including UX/UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance
• Define user stories, functional requirements, and process flows for chatbot interactions and platform features
• Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics
• Communicate project updates and insights to senior stakeholders and client teams 

REQUIREMENTS 

• 2+ years of experience in consulting, business analysis, or project management, ideally within digital transformation or platform development within a bank
• Knowledge of financial services operations, especially in banking or wealth management
• Hands-on experience with chatbot platforms/ Gen AI Project 
• Familiarity with conversational design principles, NLP concepts, and user experience best practices
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Experience working in agile environments and contributing to sprint planning, backlog grooming, and user testing
• Excellent communication skills in English;  Fluency in Mandarin OR Cantonese is a MUST