Responsibilities

Qualifications

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Lead Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot complex issues, guide users, and ensure they unlock the full value of our product.

This is your opportunity to combine technical depth with customer impact—solving real problems, improving how support operates at scale, and shaping the overall customer experience through insights from the field.

Areas of ownership:

• Technical Support & Troubleshooting: Own and resolve customer issues end-to-end, ensuring timely, high-quality responses and sustainable solutions.
• Escalation Management: Act as an escalation point for complex technical challenges, working closely with Product and Engineering to drive resolution.
• Customer Enablement: Guide and educate customers on the effective use of the platform to help them unlock its full potential.
• Process & Quality Improvement: Contribute to improving support processes, documentation, and best practices to enhance efficiency and consistency.
• Knowledge Management: Create and maintain runbooks, troubleshooting guides, and internal resources to scale team knowledge.
• Customer Feedback Loop: Capture and translate customer insights into actionable feedback for Product and Engineering.

Who you are:

• 5–8 years of experience in a customer-facing technical support role, ideally within SaaS or enterprise technology environments
• Strong troubleshooting skills, with the ability to analyze issues and communicate solutions clearly to both technical and non-technical audiences
• Experience working with APIs, logs, and debugging tools
• Structured, data-informed approach to problem solving, using metrics to prioritize and improve outcomes
• Ability to thrive in fast-paced, evolving environments with a high degree of ownership and adaptability
• Strong collaboration skills and experience working cross-functionally with Product, Engineering, and Customer teams
• Experience coaching or mentoring others, contributing to team development

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot issues, guide users, and help ensure they get the most out of the product.

This is your opportunity to build strong technical expertise while making a direct impact, solving real customer problems, improving support processes, and growing into a trusted product expert.

Areas of ownership:

• Technical Support & Issue Resolution: Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
• Customer Enablement: Support customers in understanding and effectively using the platform, helping them unlock its full potential.
• Cross-functional Collaboration: Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
• Escalation & Ownership: Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward.
• Process & Documentation: Contribute to improving support processes, documentation, and best practices to enhance team efficiency.
• Customer Feedback Loop: Capture and structure customer feedback, sharing insights with Product and Engineering to inform improvements.

Who you are:

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment
• Strong troubleshooting skills, with the ability to identify root causes and communicate solutions clearly
• Basic experience working with APIs, logs, and debugging tools
• Excellent communication skills, with the ability to explain technical topics to both technical and non-technical audiences
• Strong collaboration mindset and ability to work effectively across teams
• Ability to adapt quickly in a fast-paced, evolving environment
• Structured and solution-oriented approach to problem-solving

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Job Summary

The Technical (Data Centre Design) Program Manager will oversee the end-to-end delivery of data centre projects, including design review, construction, commissioning, and operational handover. This role ensures that all MEP engineering, construction, and operational requirements are met on time, within budget, and according to quality and compliance standards.

The position involves close coordination with multi-disciplinary teams — mechanical electrical, plumbing (MEP), civil, electrical, IT infrastructure, security and operations — to deliver hyperscale, colocation, and enterprise data centres.

This role is ideal for candidates with strong mechanical and electrical expertise, hands-on experience in hyperscale and Tier III+ data centres, and proven project management leadership.  This position can be based in Cyberjaya or Johor as a hybrid onsite structure is needed, and will require at least 30% travel to the other site and other regional travel when key meetings or coverage is needed.

 Key Roles & Responsibilities

1. Project Management & Execution

• Lead full project lifecycle: planning, design, procurement, construction, commissioning, energization, and handover.
  Develop, monitor, and maintain master project schedules, budgets, and resource plans.
  • Establish project governance framework, reporting cadence, and executive dashboards.
  • Identify project risks, maintain risk registers, implement mitigation strategies, and escalate critical issues.
  • Manage contract administration, variation orders (VO), claims assessment, and commercial negotiations.
  • Ensure contractor compliance with contractual milestones, performance guarantees, and LD provisions.
  • Support procurement strategy including evaluation of EPC / D&B / CM delivery models.
  • Manage long-lead equipment procurement (transformers, generators, UPS, chillers) including FAT oversight.
  • Prepare and present progress reports, KPIs, cost forecasts, and milestone updates to senior management and stakeholders.

       2. Engineering & Technical Oversight

• Review, approve, and coordinate technical designs: electrical, mechanical, HVAC, fire protection, security, and IT infrastructure.
  Validate system redundancy (N+1, N+2, 2N, 2N+1) and operational reliability requirements.
  • Ensure compliance with local regulations, utility requirements, and international standards (Uptime Tier III/IV, NFPA, IEC, TIA, ISO).
  • Coordinate with utility providers (e.g., TNB or regional utilities) for grid interconnection, energization, and regulatory approvals.
  • Oversee HV/MV infrastructure delivery, protection coordination, and energization strategy.
  • Supervise Testing & Commissioning (Level 1–5) including IST, FMEA validation, black building tests, and reliability verification.
  • Review power system studies (short circuit, load flow, arc flash) and reliability analysis.
  • Oversee vendor, contractor, and consultant performance to meet technical specifications and project objectives.

         3. Team Leadership & Stakeholder Management

• Monitor CAPEX budgets, cost forecasts, and financial controls.
  Track procurement schedules and mitigate supply chain risks.
  • Review progress payment certifications and contractor claims.
  • Ensure performance bond, insurance (CAR/EAR), and risk transfer compliance.
  • Participate in tender evaluations and contract award recommendations.

       4.Team Leadership & stakeholder management

• Lead multi-disciplinary project teams, contractors, consultants, and internal engineers.
  Act as primary interface between clients, suppliers, utility authorities, and internal teams.
  • Mentor junior engineers and project staff, fostering knowledge transfer and operational excellence.
  • Ensure seamless communication and coordination across all stakeholders.
  • Support Director of Engineering in strategic planning and executive reporting.

         5. Compliance, quality & safety

• Enforce adherence to engineering standards, corporate governance, and safety regulations.
  Conduct QA/QC inspections to validate system installation and workmanship.
  • Support environmental, health, and safety (EHS) initiatives.
  • Ensure environmental permits and statutory compliance are maintained throughout project lifecycle.

      6.Operation and Handover

• Facilitate smooth transition to operations including as-built documentation, SOPs, MOPs, EOPs, and asset registers.
  Ensure operational readiness, maintainability, and uptime SLA compliance.
  • Support training of O&M teams and post-handover stabilization.
  • Validate performance metrics including PUE, WUE, and system reliability KPIs.

Job Functions & Competencies

Key Requirements

Education & Certifications:

• Bachelor’s degree in Electrical, Mechanical, or Building Services Engineering.
• Preferred: CDCP, PMP, ATD (Accredited Tier Designer)

Experience:

• Minimum 10 years in data centre construction, commissioning, or hyperscale infrastructure projects.
• Experience with 275kV grid intake and campus-scale developments preferred.
• Proven delivery of large-scale Tier III+ or hyperscale DCs (50 MW+) in South East Asia.
• Hands-on experience with critical systems: chillers, CRAH/CRAC, UPS, generators, LV/MV electrical distribution, BMS/SCADA, fire protection systems.
• Experience managing EPC / D&B contractors and complex stakeholder environments.

Technical Skills:

• Knowledge of electrical, mechanical, sanitary, plumbing, HVAC systems, IT infrastructure, security system
• Familiarity with Uptime, TIA, NFPA, IEC, ISO standards.
• Experience in project management tools: Primavera P6, MS Project, or equivalent.

Soft Skills & Leadership:

• Excellent leadership, team coordination, and stakeholder management.
• Effective communication, negotiation, and problem-solving under tight deadlines.
• Strong decision-making under tight deadlines and high-pressure environments.
• Fluent in English; native language preferred.

 Key Competencies

• Candidate should take full ownership of projects and provide hands-on technical and managerial leadership.
• Must be capable of delivering hyperscale, Tier III+, and colocation data centres
• Strong focus on mechanical & electrical engineering systems, commissioning, operational readiness, and uptime SLA compliance.
• Capable of managing large campus-scale developments and phased expansions.
• Ability to bridge engineering, commercial, and operational disciplines.

Overall:
This role requires a versatile engineering leader with strong technical depth, project management skills, and operational awareness. The ideal candidate will ensure safe, compliant, and timely delivery of high-availability data centre infrastructure, bridging design, construction, and operations.

About the Role
Selkirk Sport is expanding our Asia operations and looking for a bilingual Engineering Manager to lead manufacturing execution, quality oversight, and new product introductions across our partner factories in Vietnam and China. We are open to a strong engineer ready to step into management or a senior engineering manager with deep experience. What matters most is the ability to take technically complex projects from concept to full production with precision, ownership, and strong cross-cultural communication.
This role is the engineering and manufacturing backbone of our Asia operation. You will drive production readiness, solve technical issues on-site, collaborate closely with U.S. R&D teams, and ensure our products meet Selkirk’s uncompromising quality standards.

Key Responsibilities:

Project Execution

• Lead the full lifecycle of engineering and manufacturing projects, from initial Tech Pack handoff to pilot builds, validation, and mass production.
• Work closely with factory engineering teams to interpret specifications, resolve open questions, and ensure accurate execution.
• Manage day-to-day coordination with U.S. engineering, product, and supply chain teams to keep timelines and deliverables on track.

Manufacturing & On-Site Problem Solving

• Spend time at factories during critical builds to monitor processes, troubleshoot production issues, and implement corrective actions.
• Diagnose root causes for defects or process deviations and collaborate with factory engineers to drive improvements.
• Ensure tooling, jigs, materials, and process controls align with Selkirk standards.

Quality Leadership

• Oversee the work of on-site QC inspectors in Vietnam and China, providing direction, training, and standards.
• Review QC reports, verify factory adherence to specifications, and conduct periodic audits.
• Implement US Team policy and refine quality procedures to ensure product consistency and reduce operational risk.

Cross-Border Communication

• Communicate clearly in Mandarin with Taiwanese and Chinese factory leadership, owners, and technical staff.
• Summarize factory updates, risks, and results concisely in English for the U.S. team.
• Serve as the cultural and technical bridge ensuring alignment across continents.

Team Building (Current and Future)

• Provide leadership to existing Asia-based QC personnel.
• Over time, help expand and structure the Asia engineering and quality team as operations grow.
• Cultivate a culture of accountability, ownership, and continuous improvement.

Continuous Improvement

• Identify opportunities to enhance manufacturing processes, efficiency, and product reliability.
• Share insights with U.S. R&D to influence design-for-manufacturing and future product development.
• Recommend factory capability upgrades or process innovations as Selkirk expands into new materials or technologies.

What We're Looking For:
Required:

• An entrepreneurial or intrapreneurial mindset, with strong ownership instincts Mandarin and English fluency
• Strong engineering background (mechanical, manufacturing, industrial, or related field)
• Proven ability to execute engineering/manufacturing projects end-to-end
• Hands-on problem-solving skills and a willingness to be physically present on the factory floor
• Ability to travel frequently across Asia
• Excellent communication skills and comfort operating across cultures and time zones

Preferred

• Experience in composites, sporting goods, consumer hardware, or similar manufacturing environments
• Experience leading engineering or manufacturing teams (for manager-level candidates)
• Familiarity with NPI processes, quality systems, PLM tools, and manufacturing documentation
• Prior experience working with Chinese/Taiwanese-owned factories

WEKA is transforming how organizations build, run, and scale AI and accelerated compute workflows with NeuralMesh™, our intelligent, adaptive mesh storage system. Unlike traditional data infrastructures, which become more fragile as compute environments grow and performance demands increase, NeuralMesh becomes faster, stronger, and more efficient as it scales, providing a flexible, adaptable foundation for enterprise and agentic AI innovation that maximizes GPU utilization, accelerates time to first token, and lowers the cost of innovation.
WEKA is a pre-IPO, growth-stage company backed by world-class venture capital investors and AI infrastructure industry leaders. Our technology, purpose-built for AI, has garnered over 140 patents and is trusted by more than 30% of Fortune 50 enterprises, as well as the world’s leading hyperscalers, neoclouds, and AI innovators. Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their success. If we sound like your kind of people, join us!

What's Cool About This Job

WEKA is seeking a driven Regional Sales Manager based in Kuala Lumpur to lead enterprise sales across the ASEAN region. This is a quota-carrying hunter/farmer role focused on building new relationships while expanding existing accounts. The role targets enterprise organizations that require uncompromising speed, simplicity, scalability, and sustainability in how they store, manage, process, and analyze their data. Key verticals include Government, Financial Services, NVIDIA Neoclouds (NCPs), Healthcare and Life Sciences, Telecommunications, Media and Entertainment, Research and Education, Manufacturing, Energy and Utilities, Retail and eCommerce, and Cloud Service Providers.

Responsibilities Include

• Demonstrate a deep understanding of WEKA and the value to our customers
• Develop and execute against a strategic plan to create sales pipeline while acquiring new logos and maintaining positive ongoing relationships with customers
• Accelerate customer adoption through education and engagement
• Work with strategic and VAR partners to cultivate and manage joint selling opportunities
• Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering
• Interface at many levels of WEKA senior management

Desired Qualifications

• 5+ years of IT Sales experience
• Fluent in Mandarin required - Malay and English
• Passion and desire to work in a startup culture directly impacting the growth of the company
• Technical acumen as it relates to storage and networking
• Proven track record of effective selling in the ASEAN region across multiple verticals including but not limited to FSI, Government, Neoclouds
• Superb written and verbal communications skills
• Ability to travel as needed for client meetings and industry events.

The WEKA Way:

We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned you don’t meet every qualification? Don’t let it stop you from applying!
Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal-opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-LW3

About us

We are looking for a skilled Adobe Experience Manager (AEM) Developer to join our digital team in Malaysia. The ideal candidate will have hands-on experience in designing, developing, and maintaining websites and web applications using AEM. You will collaborate with UI/UX designers and backend developers to deliver seamless digital experiences.

YOU WILL HAVE THE OPPORTUNITY TO:

• Develop and maintain web applications using Adobe Experience Manager.
• Customize AEM components, templates, workflows, and digital assets.
• Integrate AEM with other marketing platforms and back-end systems (e.g., APIs, CRMs, DAMs).
• Optimize website performance, SEO, and usability using AEM tools.
• Troubleshoot and resolve issues related to AEM infrastructure and deployment.
• Follow best practices in coding, testing, and DevOps for AEM projects.
• Collaborate with cross-functional teams (QA, DevOps, Designers, Business Analysts) to ensure timely delivery.
• Participate in code reviews and knowledge sharing sessions.

JOB SKILLS & REQUIREMENTS

Must‑haves

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of experience in AEM development.
• Proficient in Java, JCR, Sling, OSGi, HTL (Sightly), JSP, and Apache Felix.
• Familiar with frontend technologies: HTML5, CSS3, JavaScript, jQuery, React or Angular (optional).
• Experience with AEM tools: CRXDE, Maven, Dispatcher, Adobe Target/Analytics (plus).
• Knowledge of CI/CD pipelines, Git, Jenkins, and Agile/Scrum methodologies.
• Good communication and teamwork skills.

Preferred Qualifications:

• Adobe Certified AEM Developer (nice to have).
• Experience with Adobe Marketing Cloud integrations.
• Exposure to multi-language or multi-site AEM implementations.
  
  WHO YOU ARE
  • Customer‑centric – you begin with end‑user empathy and back decisions with data and real‑world insight.
  • Pragmatic engineer – you balance elegance with delivery timelines, choosing the right level of abstraction for each job.
  • Collaborative communicator – you thrive in distributed, multicultural teams, giving and receiving feedback with respect.
  • Problem‑solver – you decompose complex challenges, propose viable options, and make sound trade‑offs under pressure.
  • Quality champion – you hold yourself and others to high standards for readability, performance, security, and scalability.
  • Continuous learner – you actively explore technologies outside your comfort zone and share knowledge through demos, docs, and mentoring.
  • Adaptable – comfortable with shifting priorities and able to pivot quickly in a high‑growth, consultative environment.Familiarity with cloud platforms (AWS/Azure) or AEM as a Cloud Service.
    
    

  WHAT DOES APPNOVATION HAVE TO OFFER?

  At Appnovation, our development teams are collaborative, friendly, and open, providing varied work experiences. We encourage both professional and personal development! Here are a few more reasons why you should apply:

  Work-life balance

  Opportunities for personal and professional growth

  Health benefits package

  Mental health support

  Personal days off

  Fertility and menopause leave

  Fitness allowance

  Diversity, Equity, and Inclusion initiatives

  And much more..
  

Title: Regional Manager, APAC Data Center Operations

The Regional Manager, APAC Data Center Operations will work directly with the Regional Directors to monitor, maintain and support EdgeConneX data centers throughout the APAC region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests.  He or she will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. While an IT background could be helpful to complement the leadership needed, the background coveted is in MEP.  This position reports to the Regional Director of APAC Data Center Operations and will be expected to work closely with the other Regional Managers (across other regions), peers in other departments, Customer Installation Project Managers and with contract vendors to accomplish their tasks.  While this position can be based in Cyberjaya or Johor, travel could be as much as 50%.

Primary Responsibilities

• Support the Regional Directors in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs

• Ensure all customer SLA requirements are met and maintained.
• Manage a team of highly skilled engineers. Support hiring activities for new developments.
• Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information.
• Effectively manage, supervise, and evaluate contract technical labor
• Identifying areas of improvement to our existing facilities, particularly efficiency and PUE
• Evaluate and improve the security of data center facilities
• Conduct routine, ongoing assessment of the building systems operations
• Ensuring compliance with all safety procedures as well as utilization of protective equipment
• Maintain ongoing communication with tenants, owners, property management and vendors
• Travel can be up to 50% of the time

Knowledge, Skills & Abilities

• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
• Superb ability to successfully prioritize and manage multiple projects and responsibilities
• Superb ability to meet committed timelines, leveraging assistance/input from peers
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’
• A high level of commitment to customer service to both co-workers and clients
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints
• Ability to interact effectively with managers, clients, customers and the general public
• Translate company goals/KPI’s towards the team and bring the team to the next level.

Experience/Education

• 10+ years of experience in facility operations or engineering functions
• 5+ years of experience in Management function
• Familiarity with power- and mechanical equipment, HV and LV switchgear and different brands of generators
• Significant data center operations experience, to include detailed knowledge of UPS/PDU/RPP/CRAC/Generator and Security and Fire/Life Safety systems
• Experience with multiple PM cycles for Data Center equipment
• Experience with trouble ticketing systems and Method-of-Procedure processes
• Ability to recommend improvements to dispatch and reporting processes and systems used for contract technical labor
• Experience with Change Management and CMMS systems
• The ability to:
• Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents
• Write and evaluate maintenance procedures

• Develop installation standards and project tracking/management documents

• Experience in the Construction or Real Estate environments a plus
• Education level - Bachelor's degree in Engineering or equivalent
• Safety for Operational Supervisors (OSHA 30)

Your Role as a Test Automation Lead (Signage): 

As the Test Automation Engineer you will be responsible for test automation to increase the effectiveness and efficiency of test coverage for Appspace product suites. This is achieved through designing, developing and maintaining test automation.

A Day in the Life of a Test Automation Lead (Signage): 

• To contribute and work with a small team of Test Automation Engineers to design, develop and maintain test automation frameworks, test automation test suites and test harnesses.
• Mastery of the test automation domain.
• Reduce technical debt by analyzing test automation codes and enhancing the same by code refactoring.
• Work closely with the QA Manager and Management to implement Test Automation strategies, and to work in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Provide technical support and guidance in test automation for the projects team you work on to ensure successful delivery of the same.
• Management of in-house testing tools and associated source code.
• Champion test automation best practices and processes.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Management.

What You’ll Need: 

• Degree in Computer Science, Software Engineering or equivalent.
• Minimum 2 years’ working experience in an agile software development environment and experience in test automation.
• Proven hands-on experience in test automation frameworks and tools
• Experience in back-end (API level) - Integrated API (e.g: code-based) & API testing (e.g: Postman, Axios, Rest Assured), 
• Experience in front-end (UI) test automation - web automation (Selenium/Playwright)/  & mobile app automation (Appium)
• Experience in one/more of the following is an advantage -  TypeScript, Javascript, NodeJS, C#.Net, JSON
• Experience in version control tools (i.e: Git)
• Experience in Cloud-based software platforms & Microservices Architecture (i.e: Google Cloud Platform) is a plus
• Experience with SQL/noSQL databases (i.e: MongoDB) is a plus
• Experience in cross browser testing & mobile testing tools (i.e: BrowserStack) is a plus
• Experience in performance testing tools (i.e: JMeter) is a plus
• Familiar with continuous integration, build & deployment practices and tools (e.g: Bamboo, Jenkins) 
• Strong interpersonal skills
• Strong organization skills – ability to handle a dynamic environment
• Ability to prioritize and manage own time
• Positive and professional approach at all times
• Strong analytical and problem solving skills
• Initiative and ability to demonstrate a proactive approach to tasks
• Strong communication skills, both written and verbal
• Ability to work under pressure and to deadlines

The Perks of Working for Appspace:

For all our KL based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, mental health resources, a 14 week maternity leave program and transport/parking allowance.

Additional perks include:

• 20 Days PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment 

About the Role

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Roles and Responsibilities

• Product Expertise: Develop in-depth knowledge of Razorpay’s Curlec products, with a strong focus on their technical aspects.
• Customer Success & Retention: Deliver a white-glove service experience, ensuring merchants gain maximum value from Razorpay Curlec’s offerings.
• Merchant Management: Act as the dedicated point of contact for key merchants, ensuring smooth onboarding, technical stability, and ongoing support.
• Technical Advisory: Provide deep technical expertise on Razorpay’s products, guiding merchants on best practices, integration improvements, and optimization strategies.
• Issue Resolution & Escalations: Proactively monitor merchant transactions, identify anomalies, troubleshoot issues, and collaborate with Engineering/Product teams to resolve escalations.
• Proactive Monitoring & Optimization: Analyze payment trends, identify potential failure points, and implement solutions to improve success rates and performance.
• Stakeholder Collaboration: Work closely with Product, Engineering, and Support teams to influence roadmap decisions based on merchant feedback and technical insights.
• Strategic Guidance: Educate merchants on Razorpay’s latest features, compliance updates, and industry best practices to enhance their payment experience.
• Documentation & Process Improvement: Maintain detailed documentation, create knowledge bases, and contribute to process enhancements to improve merchant efficiency.

Requirements and Qualification

• Bachelor’s degree in Computer Science or equivalent experience.
• 3+ years of work experience as a technical consultant, software engineer, support engineer or partner/sales engineer.
• Preferred experience in Account Management, Customer Success, or SaaS product.
• Technical Expertise: Understanding of APIs, webhooks, SDKs, payment gateways, and banking/payment flows.
• Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues effectively.
• Stakeholder Management: Ability to manage relationships with merchants, internal teams, and external partners.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Project Management: Experience in handling multiple accounts, prioritizing tasks, and driving resolutions within tight timelines.
• Preferred Experience: Exposure to fintech, banking, or payments industry is a plus.
• Language Proficiency (Added Advantage): Proficiency in Chinese (Mandarin/Cantonese) is a plus

Core Strategic Responsibilities

1. Regional Governance & Leadership

• Strategic Operational Ownership: Navigate the complexities of the SE Asia market with an owner’s mindset, proactively identifying friction points and engineering self-sustaining solutions; drive regional growth with high autonomy, ensuring that all systems built today are scalable, fiscally responsible, and aligned with Selkirk’s long-term global vision.Strategic Scaling: Design and implement robust processes that enable the Asia region to scale in alignment with Selkirk’s rapid global growth while capturing local nuances.
• Systems Architecture & Process Optimization: Design, implement, and refine the operational frameworks and project management workflows that enable strategic scaling.
• Cultural Ambassadorship: Act as the primary conduit for Selkirk’s corporate culture, ensuring regional teams (Sales, CX, and Support) are unified under the brand’s core values.Executive Liaison: Serve as the critical link between SE Asia and US-based leadership (Co-CEO/VP of Ops), providing real-time decision-making and high-level reporting.

2. Operational Liaison

• Supply Chain & 3PL: In cooperation with the VP of Supply Chain & Operations, provide general oversight for regional logistics, factory coordination, 2nd Tier Supply Chain and 3PL providers to ensure seamless inventory flow and fulfillment excellence.Program & Sponsorship: In support of the SE Asia Marketing team, help drive the systems, processes, tools, logistics, and operational support for Selkirk’s SE Asian player and organizational sponsorships ensuring the Marketing team can operationally execute on initiatives.
• Accounting & Regulatory Oversight: In cooperation with the CFO and Asia finance manager, provide general support ensuring local teams have the necessary infrastructure and support. Act as the primary liaison for regional compliance matters, overseeing the procurement and maintenance of essential company documentation, business certifications, and legal filings required for seamless cross-border operations.
• AI and Automated Process Development: Spearhead the adoption of AI-enhanced workflows within Asia operations to maximize regional efficiency; leverage successful local implementations to consult with and lead the deployment of AI-driven process improvements for USA HQ, ensuring a unified and technologically advanced global operating standard.

3. Functional Management

• Cross-Departmental Management & Synergy: Provide strategic direction and oversight for regional Customer Service and Sales Manager and for the Malaysian Office Manager and Business Tools Developer to ensure peak operational health, brand alignment, and high quality reputation.Regional Launch Orchestration: Lead the end-to-end operational readiness for all product launches within the Asian market. IT & Systems Integrity: In cooperation with the Business Tools Developer and US based Digital Solutions Team, ensure that internal systems and digital infrastructures are localized, secure, and capable of supporting regional expansion.
• Extended Workforce Management: Build and lead a high-performance "Extended Workforce" hub in Malaysia designed as a strategic extension of domestic operations; manage local specialists who provide critical support to USA HQ, ensuring seamless 24/7 continuity across Customer Experience, Digital Solutions, and Business Operations.
• Resource Optimization: In cooperation with the Malaysian Office Manager and HR team, provide leadership to monitor and ensure high level employee performance for organizational stability and long-term ROI.
• Crisis Intervention: Act as the first point of escalation for SE Asian operational roadblocks, providing decisive solutions for complex logistical or administrative challenges by serving as liaison between HQ, Estonia, and Malaysia.

Key Competencies

• Cross-Cultural Communication: Mastery in navigating the nuances of Asian business environments while maintaining fluid communication with US-based teams.Operational Agility: The ability to pivot between high-level organizational design and deep-dive problem solving.Scalability Mindset: A proven track record of building systems that remain stable during periods of exponential growth.
• Operational Architecture: The ability to transform abstract strategy into repeatable, scalable workflows. This candidate must possess a "builder" mindset, demonstrating a proven track record of designing end-to-end operational systems that eliminate friction, ensure quality control, and remain resilient during periods of rapid international expansion.
• Regional Leadership & Cross-Functional Collaboration: A dedicated leader capable of managing diverse local teams within the SE Asia region. This candidate must excel at fostering a high-accountability culture that mirrors Selkirk’s domestic standards while respecting local nuances. Beyond direct regional management, they must be a skilled collaborator, working seamlessly with US-based global teams and managers to ensure regional operations remain synchronized with the company’s broader strategic goals and KPIs.
• Tech Savvy: High proficiency in navigating and implementing modern enterprise tools, including ERP systems, project management software, and e-commerce marketplace platforms. The candidate must understand how data flows between departments (Logistics, Accounting, and IT) and possess the technical aptitude to troubleshoot system gaps or integrate new regional software solutions.
• Decision-Making - Strategic & Real-Time Agility: The ability to act as a decisive proxy for the Co-CEO and/or VP of Operations within the bounds of Selkirk’s decision matrix. This involves exercising sound judgment under pressure, synthesizing complex data to solve "on-the-ground" roadblocks, and balancing short-term tactical interventions with the long-term strategic interests of the brand.

Required:

• Professional Background: 5+ years of progressive leadership experience in operations and business management, specifically within South East Asian markets.
• Sector Experience: Proven experience scaling operations within consumer goods, sporting goods, or related industries.
• Process Management: Demonstrated success managing multi-department projects, processes, continuous improvement methodologies, KPIs, and operational performance metrics.
• Technical Literacy: High-level proficiency with ERP systems (NetSuite, SAP, etc.), project management tools (Asana, Monday.com), logistics platforms, and digital operational tools.
• Educational Foundation: Bachelor’s degree in Operations Management, Business, Engineering, or a related field
• Linguistic/Cultural Ability: Fluency in English is mandatory; professional working proficiency in other regional languages is highly valued for managing local vendors and compliance.

Preferred:

• Degree: MBA or advanced degree in Operations or Business.
• Supply Chain: Solid grasp and understanding of 3PL relationships, international freight forwarding, and last-mile logistics in complex regulatory environments.
• Background in sports, outdoor, or active lifestyle brands.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

About the Role

We are seeking a proactive and analytically minded Treasury Strategy Manager to take a leading role in the liquidity strategy, capital allocation, and treasury policy for our stablecoin reserves. Reporting to the Head of Strategic Finance, you will play a key role in shaping liquidity strategy, capital allocation and policy development. This role offers high visibility and strategic impact at the intersection of finance, technology, and digital assets. You will have significant hands-on exposure and a high degree of autonomy in deploying and managing the company's stablecoin reserves.

What You Will Do 

• Build and maintain financial models to monitor liquidity, forecast cash needs, and run stress scenarios across products
• Optimize liquidity and reserve adequacy through flow analysis, funding planning, and ALM metrics
• Design and implement scalable treasury systems and processes to enhance visibility, control, and responsiveness
• Draft and maintain core treasury policies, including setting concentration limits, liquidity buffers, investment guidelines, and approved DeFi protocol risk frameworks
• Prepare regular liquidity and reserve management reports, providing insights for key executives and board members
• Collaborate cross-functionally with Product, Operations and Engineering teams to automate treasury workflows, and embed financial controls within the system

What We Are Looking For 

• Bachelor’s degree in Finance, Economics, Accounting, or a related field
• 4–5 years of experience in corporate treasury, liquidity management or related functions
• Proactive self-starter with a high sense of ownership and ability to drive initiatives independently 
• Sharp analytical and problem-solving skills with meticulous attention to detail
• Advanced skills in financial modeling, spreadsheets, and capital planning
• Proficiency in SQL, BI tools, or treasury management systems
• Growth mindset and drive to contribute to high-impact strategic decision-making
• Genuine interest in fintech, payments, and Web3 industries

We are working with a decentralised exchange which looks to innovate on providing the best of CEXs and DEXs, focusing on building a safe, simple and scalable platform for trading. They differentiate themselves by offering institutional level systems and support whilst remaining on-chain and decentralised.

We are in search of a Security Engineer to join their vibrant team, where you will play a crucial role in pinpointing risks across the organisation. Collaborating with each team, you will focus on identifying, alerting, mitigating, and preventing risks. This role offers you the chance to contribute to shaping, constructing, and pioneering security solutions in a swiftly evolving industry.

What you’ll be doing:

• Architecting, implementing, and managing comprehensive security solutions.
• Establish and enforce security policies, standards, and guidelines that comply with industry regulations and best practices.
• Participate in penetration testing and purple teaming with ongoing or new projects to ensure their security posture is at a high level.
• Monitor and respond to security incidents, ensuring quick resolution.
• Build automation and leverage security frameworks with engineers that are able to improve security and reduce friction.
• Take part in critical discussion topics, with the ability to challenge decisions and the status quo; we take collaboration and feedback seriously, believing it is one of the foundational principles of a great team.

What we’re looking for:

• Strong Information Security (InfoSec) skills, with proven experience in application security or a relevant field.
• Hands-on experience of developing, engineering, or architecting within a public cloud environment.
• Experience with engineering, using infrastructure-as-code (such as Terraform and Ansible).
• Experience with performing threat modelling exercises or a very good understanding of the methodology and ability to assess a project's risk.
• Understanding of container and DevSecOps concepts (we use DefectDojo) with CI/CD experience.
• Familiarity with blockchain technology and cryptocurrency trading platforms.

Bonus Points:

• Professional certifications such as OSCP, CISSP, CDP & CMTP.
• Experience with IT security frameworks such as SOC 2 and ISO 27001.

#LI-REMOTE