A Snapshot

As Senior Commercial Manager based in Johor Bahru, you will report to the Senior Commercial Manager, Development and work closely with various teams and leadership across the Asia Pacific region, making your mark in a number of ways:

• You will provide leadership, guidance and advice to support the project delivery teams in all aspects of commercial and contract issues across the entire lifecycle of our data centre developments in Johor Bahru
• You will negotiate complex contracts, and lead the reporting and administration function for the region, ensuring a high level of governance and accuracy to stakeholders
• You will lead and be responsible for the development of junior members of the JHB Contracts team

Your Day to Day

• Negotiating and drafting key commercial outcomes in new contracts, variations and contractual correspondence
• Contract lifecycle management including kick-off, monitoring contractor performance and proactively managing contract works delivery through to completion
• Resolve contract interpretation issues and disputes in a creative manner, balancing both parties’ objectives and the long-term implications of changes or solutions
• Assessing and managing contract claims including variations, time-related claims, payment claims and invoices
• Cost management and forecasting for cost reporting and cashflow projection across in-flight projects
• Lead project close outs across region and conduct project lesson learned analysis upon all project completions
• Developing and implementing reporting tools for measurement of key contract metrics
• Assist with innovations, initiatives and continuous improvements aimed at increasing time and costs efficiencies of the delivery of our data centres
• Concurrently manage multiple projects including new data centre buildings and capital improvement projects associated with existing data centres
• Travel to data centre sites both domestic and internationally for project initiation, project reviews and audits, constructability reviews, commissioning, project close out, and the like as required

Requirements

• A relevant Degree in Law, Quantity Surveying, Construction Management, Engineering or similar
• Minimum 15 years of experience in construction industry and/or not less than 10 years of experience in construction contract and claim management
• Strong understanding of contract management and administration with a sound understanding of contract law
• Strong communication, negotiation, contract drafting and presentation skills
• Ability to work independently and proactively to problem-solve and bring matters to a close
• Authentic and genuine personality who can build strong relationships with diverse personalities around the world
• Strong influencing skills with a history of demonstrated business partnering to achieve broader business goals is critical to success in this role
• Demonstrable leadership and problem-solving skills
• Sound knowledge of Microsoft Office Suite and exposure to online collaboration tools

A Snapshot 

As the Senior Technical Services Manager, you will report to the Operations Director JHB1 and work closely with the rest of the Operations team, making your mark in a number of ways: 

• Oversee critical environment maintenance planning activities at your data centre 

• Lead, mentor, and train a team of Technical Services Managers, and contract management of site facilities providers for the tactical delivery of maintenance activities 

• Work closely with Building Services Manager on other property related matters 

 Please note, this role will be mainly based in our data centre in Johor Bahru. 

Your Day to Day 

• Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety 

• Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations 

• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations 

• Attend witness testing of all equipment during commissioning to validate sequence of operations 

• Receive and review all operational documentation for new capacity 

• Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers 

• Manage minor capital projects for customers/internal purposes 

• Run all maintenance and repair vendors and OPEX budget 

• Track operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency 

Requirements: 

• 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields 

• Proficient in English and Bahasa Malaysia, Mandarin is a plus 

• Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems 

• Knowledge of local statutory regulations and requirements 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals 

• Able to read and comprehend single line diagrams 

• Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services 

• Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus 

• Good leadership and experience in supervising small teams of technical staff 

• Effective key partner management experience 

• Strong customer centric approach, and ability to drive front-line staff attitude change 

• Ability to deliver effective presentations 

A Snapshot 

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs 

• The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk. 

• Supporting the BSM in property related services 

Please note, this role will be based in our data centre in Johor Bahru and work on 12 hours shift. 

Your Day to Day 

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; 

• Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI. 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Monitor and manage the performance of outsourced services vendors and contractors, including cleaning, gardening, etc. 

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue change and incident notices as when required. 

• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 

• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers 

• Lead minor capital projects for customers/internal purposes 

• Supervise operational metrics, data and analyse risks 

• Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM) 

• Ensure the data centre operations including general cleaning and security are well maintained 

• Implement and administer inventory control programs/purchase parts and supplies 

• Covering 12 hours rotating shift operations 

Requirements: 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields 

• Excellent collaborator with strong communication skills in English and Bahasa Malaysia, Mandarin is a plus 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 

• Able to read and comprehend single line diagrams 

• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 

• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus. 

• Exceptionally flexible, forward-thinking and motivated by change 

• Effective customer management skills and meeting chair experience